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HomeMy WebLinkAboutCity Council - 2017-06 0001RESOLUTION NO. 2017-06 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF HUNTINGTON BEACH AMENDING THE CITY'S CLASSIFICATION PLAN BY AMENDING THE TITLES OF INFORMATION SYSTEMS COMMUNICATIONS MANAGER TO INFORMATION TECHNOLOGY MANAGER — INFRASTRUCTURE; BUSINESS SYSTEMS MANAGER TO INFORMATION TECHNOLOGY MANAGER — SYSTEMS; INFORMATION SYSTEMS COMPUTER OPERATIONS MANAGER TO INFORMATION TECHNOLOGY MANAGER - OPERATIONS WHEREAS, the City Council of Huntington Beach wishes to amend the City's Classification Plan; and The provisions of Personnel Rule 12-4 have been complied with, in that the changes to the City Classification Plan were considered by the Personnel Commission during a public hearing held on December 21, 2016. The Commission voted to recommend to the City Council that the City's Classification Plan be amended to change the titles of Information Systems Communications Manager to Information Technology Manager — Infrastructure; Business Systems Manager to Information Technology Manager — Systems; Information Systems Computer Operations Manager to Information Technology Manager — Operations NOW, THEREFORE, the City Council of the City of Huntington Beach does hereby resolve that the Classification Plan be amended as follows: 1) Amend the title of Information Systems Communications Manager to Information Technology Manager — Infrastructure, as set forth in Exhibit A which is attached hereto and incorporated by this reference. 2) Amend the title of Business Systems Manager to Information Technology Manager — Systems, as set forth in Exhibit B which is attached hereto and incorporated by this reference. 3) Amend the title of Information Systems Computer Operations Manager to Information Technology Manager — Operations, as set forth in Exhibit C which is attached hereto and incorporated by this reference. PASSED AND ADOPTED by the City Council of the city of Huntington Beach at a regular meeting thereof held on the 17th day of January, 17. lb " Al"Jil Mayor REVIEW APPROVED: APPROVED FORM: Fred A ilso , City Manager M' ael Gates ity Attorney fw✓ Warren, of Human Resources 17-5598/149657/MV CITY OF HUNTINGTON BEACH CLASS SPECIFICATION TITLE: INFORMATION TECHNOLOGY MANAGER -- INFRASTRUCTURE II PERSONEL APPROVAL: ISSION APPROVAL: DANUARY ECEMBE17, 20121, 016 II JOB CODE: EMPLOYMENT STATUS: UNIT REPRESENTATION: FLSA STATUS: JOB SUMMARY 0489 REGULAR FULL-TIME MEO EXEMPT Under administrative direction, responsible for planning, organizing, directing, staffing, and controlling technology functions and/or operations of multiple work units within the Information Services Department. SUPERVISION RECEIVED AND EXERCISED Reports to: Chief Information Officer Supervises: Professional and technical staff DISTINGUISHING CHARACTERISTICS Differs from Chief Information Officer in that the Information Technology Manager — Infrastructure manages enterprise information technology network, infrastructure, data, and voice division while the Chief Information Officer is responsible for the overall management and coordination of the Information Services Department and the short and long-term strategic planning for technology functions for the City. Differs from Senior Information Technology Analyst in that the Information Technology Manager — Infrastructure exercises full supervisory and managerial authority over assigned operational functions within the department while the Senior Information Technology Analyst performs complex systems analysis and exercises lead responsibility for a limited work group or project. EXAMPLES OF ESSENTIAL DUTIES: • Manages the analysis, evaluation, design, and implementation of the infrastructure architecture. • Designs, develops, and implements complex physical and logical networks. • Develops and implements security guidelines, policies, and solutions • Designs and implements enterprise storage and processing solutions • Responsible for broadband and connectivity citywide Page 1 of 6 CITY OF HUNTINGTON BEACH CLASS SPECIFICATION TITLE: INFORMATION TECHNOLOGY MANAGER -- INFRASTRUCTURE • Works closely with telecommunication vendors and internet service providers to develop and implement network connectivity solutions. • Develops strategic plans, objectives and priorities for assigned work unit(s)/operational area(s); plans, develops and implements programs that utilize human and financial resources to achieve results • Manages the work of staff; determines organizational structure, staffing needs, and work strategies; supervises the work of professional, technical and/or other employees directly or through subordinate supervisors; to ensure adequate resources to perform their duties; ensures that assigned operations and activities comply with organization goals and objectives. • Works with executive management on City-wide initiatives and prepares technical and non- technical data and information for presentation to stakeholders including the Executive Team, City Council, county -wide agency leaders and other officials regarding technology initiatives, strategies, policies and procedures. • Formulates and develops plans, policies and project programs to meet short and long-term needs of the City • Reviews and evaluates feasibility of major projects and initiatives; works with managers and technical staff to plan for implementation of new systems; participates in the study of new technology to determine its utility, consistency with technology standards, relevance for meeting City business and operational requirements and expected return on investment • Directs and coordinates the planning, development, implementation and administration of a variety of projects, including cross -department and City-wide projects; coordinates project activities with other programs, departments and outside agencies; may serve as the initial project advisor or manager for major projects City wide • Develops and administers annual budget; approves and tracks expenditures; reviews, approves and researches costs for new hardware, software and other items; reviews, approves and prepares cost/benefit analyses, reports and recommendations • Manages the development of operational and/or functional standards, practices, policies and procedures; participates in the development and implementation of strategic department goals, policies and priorities • Manages the information technology infrastructure, architecture, systems, networks, software and resources for the assigned work unit/operational area, using various technology tools that may involve or cross multiple platforms. • Designs, directs and oversees work unit quality assurance activities. • Meets and consults with customers and vendors regarding service delivery needs; oversees and participates in the design, development, delivery and/or implementation of IT products to meet those needs. • Assumes responsibility for procurement of services and goods required; develops specifications for requests for proposal pertaining to external services; reviews submissions and provides recommendations on vendor selection. Page 2 of 6 CITY OF HUNTINGTON BEACH CLASS SPECIFICATION TITLE: INFORMATION TECHNOLOGY MANAGER -- INFRASTRUCTURE Su ity llunen n, Beach;,, • Directs the management of projects to enhance and/or upgrade technology services and utilization. • Manages projects that vary in size and scope, and require varying levels of staff and resource support. Prepares reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. • Attends leadership, management, supervisory and information technology training to stay abreast of industry best practices • Develops processes to ensure business continuity in the event of a disaster • Assumes duties of Chief Information Officer when assigned • Reports to work as scheduled; works a variety of schedules including evenings, weekends, and holidays as required • Performs other related duties as assigned. The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed. MINIMUM QUALIFICATIONS Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of: Theories, principles, and practices of local and wide area networks (LAN/WAN), physical/logical networks, Wi-Fi networks, and mobile broadband Data security, next -generation firewalls, cryptography, and security information and event management (SIEM) Storage area network (SAN) and Fiber Channel (FC) networks Voice over IP (VoIP) phone systems E-mail and communication systems Data center systems including servers, uninterruptable power supplies, backup, disaster recovery, and monitoring systems. Mobility and remote access - Principles and practices of public administration, including budgeting, staff development, customer service and human resource management. - Principles and practices of effective management, supervision and leadership. Computer hardware and software systems similar to those being used by the City's Information Services Department, including business applications, operating systems, and network systems. Page 3 of 6 CITY OF HUNTINGTON BEACH CLASS SPECIFICATION TITLE: INFORMATION TECHNOLOGY MANAGER -- INFRASTRUCTURE - Principles, practices and techniques of advanced project management, including organizing and managing a project, developing schedules, identifying critical paths, breaking down a project into individual tasks, and delegating assignments to project staff - Advanced principles, methods and techniques used in designing, developing, testing and implementing information technology applications, systems and networks. - Advanced operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information technology program. - Advanced information technology development lifecycle and design principles using flowcharting techniques and prototype development tools. - Advanced methods and techniques of evaluating business need requirements to provide technology solutions. - Database concepts. - Advanced operational characteristics of local and wide area network systems and operational characteristics of communication systems, equipment and devices. - Tools and equipment used in testing the functionality of computer systems. - Advanced principles and methods of troubleshooting computer hardware, software and network problems. - Principles and practices of customer service. - Methods and techniques of developing and presenting technical documentation and training materials - Advanced principles and practices of information technology documentation and record keeping - Modern office procedures, methods and equipment. Ability to: - Oversee the development and maintenance of information technology systems - Plan, organize and manage the work of information technology staff responsible for related applications, systems and/or networks - Develop and maintain comprehensive procedures manuals and documentation. - Develop and administer budgets - Coordinate and administer a variety of information technology projects. - Gather and evaluate information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. - Communicate technical information to a wide variety of users. - Interpret and apply complex and technical information pertaining to computer and network systems. - Adapt quickly to changes in policies, procedures, assignments and work locations. - Communicate effectively, both verbally and in writing. - Establish and maintain effective working relationships with those encountered during the course of the work. Page 4 of 6 CITY OF HUNTINGTON BEACH CLASS SPECIFICATION TITLE: INFORMATION TECHNOLOGY MANAGER -- INFRASTRUCTURE Su>vf ON I lunhr.�tb� Beach t, Education: Bachelor's degree from an accredited college or university in computer science, information systems technology or other directly related field. Master's degree desirable. Experience: Five (5) years' experience in a complex information technology systems environment with related experience in area of responsibility, including two (2) years direct supervisory experience. License/Certificates: Possession of a valid class "C" California driver license with an acceptable driving record required time of appointment System Security Certified Practitioner (SSCP) desirable Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) desirable Comparable related systems, servers, and security certifications may be considered in lieu of the above certifications SPECIAL CONDITIONS Must be able to respond to emergency services call out Must pass a background investigation Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program. Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster. PHYSICAL TASKS AND ENVIRONMENTAL CONDITIONS Incumbents must be able to meet the physical requirements of the class and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the duties to be performed. Work is performed indoors. The incumbent sits for prolonged periods of time; standing and walking to retrieve work files or to other departments or office locations; leaning, bending and stooping to perform work behind a desk or to retrieve information; pushing, turning or twisting to move chair or body from desk; reaching to place or retrieve files or open file drawers or cabinets; light grasping to hold a writing instrument or documents; firm grasping as needed to lift and carry work files or operate office equipment; finger dexterity to type on a computer keyboard; and, hearing and Page 5 of 6 CITY OF HUNTINGTON BEACH CLASS SPECIFICATION TITLE: INFORMATION TECHNOLOGY MANAGER -- INFRASTRUCTURE SU} City i Ilunhnot ;Ekach,,, speaking to answer the telephone or answer questions of co-workers and subordinates. Work is performed in a general office environment. Reasonable accommodation(s) for an individual with a qualified disability will be considered on a case -by -case basis. 01/17/2017 -Title changed from Information Systems Communication Manager to Information Technology Manager - Infrastructure Page 6 of 6 CITY OF HUNTINGTON BEACH CLASS SPECIFICATION TITLE: INFORMATION TECHNOLOGY MANAGER -- OPERATIONS Su iN Ilunhno Beach;,, IIPERSONNCIL EL APPROVAL: DECEMBEJANUARY R�'12,02016 17 II JOB CODE: EMPLOYMENT STATUS: UNIT REPRESENTATION: FLSA STATUS: JOB SUMMARY 0200 REGULAR FULL-TIME MEO EXEMPT Under administrative direction, responsible for planning, organizing, directing, staffing, and controlling technology functions and/or operations of multiple work units within the Information Services Department. SUPERVISION RECEIVED AND EXERCISED Reports to: Chief Information Officer Supervises: Professional and technical staff DISTINGUISHING CHARACTERISTICS Differs from the Chief Information Officer in that the Information Technology Manager — Operations manages an enterprise information technology customer service division including technical support and help desk operations while the Chief Information Officer is responsible for the overall management and coordination of the Information Services Department and the short and long-term strategic planning for technology functions for the City. Differs from Senior Information Technology Analyst in that the Information Technology Manager — Operations exercises full supervisory and managerial authority over assigned operational functions within the department while the Senior Information Technology Analyst performs complex systems analysis and exercises lead responsibility for a limited work group or project. EXAMPLES OF ESSENTIAL DUTIES: Manages a Help Desk operation starting with initial troubleshooting expanding to resolving complex issues relating to IT hardware, peripherals, and operating systems Creates specifications for hardware and operating systems standards; maintains posted standards guidelines, and implement industry best practices Creates and implements automated solutions to streamline the customer service function, and Page 1 of 6 CITY OF HUNTINGTON BEACH CLASS SPECIFICATION TITLE: INFORMATION TECHNOLOGY MANAGER -- OPERATIONS provide tools and training to all staff in delivering customer service adhering to adopted department performance guidelines • Tracks all hardware and software inventory and manages the salvage process • Manages the standard software delivery process, Windows and application updates, and remote support tools • Manages the endpoint security software and policies, including desktop firewalls and antivirus/antimalware products • Manages large computer and printer deployment projects; manages the creation, imaging, installation, and configuration of hardware and software resources • Develops strategic plans, objectives and priorities for assigned work unit(s)/operational area(s); plans, develops and implements programs that utilize human and financial resources to achieve results • Manages the work of staff; determines organizational structure, staffing needs, and work strategies; ensures adequate resources for subordinates to adequately perform their duties; ensures that assigned operations and activities comply with organization goals and objectives • Works with executive management on City-wide initiatives and prepares technical and non- technical data and information for presentation to stakeholders including the Executive Team, City Council, county -wide agency leaders and other officials regarding technology initiatives, strategies, policies and procedures • Formulates and develops plans, policies and project programs to meet short and long-term needs of the City • Performs budget and project cost analyses • Reviews and evaluates feasibility of major projects and initiatives; works with managers and technical staff to plan for implementation of new systems; participates in the study of new technology to determine its utility, consistency with technology standards, relevance for meeting City business and operational requirements and expected return on investment • Directs and coordinates the planning, development, implementation and administration of a variety of projects, including cross -department and City-wide projects; coordinates project activities with other programs, departments and outside agencies; may serve as the initial project advisor or manager for major projects City wide • Develops and administers annual budget; approves and tracks expenditures; reviews, approves and researches costs for new hardware, software and other items; reviews, approves and prepares cost/benefit analyses, reports and recommendations • Manages the development of operational and/or functional standards, practices, policies and procedures; participates in the development and implementation of strategic department goals, policies and priorities • Designs, directs and oversees work unit quality assurance activities • Meets and consults with customers and vendors regarding service delivery needs; oversees and participates in the design, development, delivery and/or implementation of IT products to meet those needs Page 2 of 6 CITY OF HUNTINGTON BEACH CLASS SPECIFICATION TITLE: INFORMATION TECHNOLOGY MANAGER -- OPERATIONS Suq lcity H13 I funtmo : &ach • Assumes responsibility for procurement of services and goods required; develops specifications for requests for proposal pertaining to external services; reviews submissions and provides recommendations on vendor selection • Directs the management of projects to enhance and/or upgrade technology services and utilization • Manages projects that vary in size and scope, and require varying levels of staff and resource support • Prepares reports, correspondence and other documents; participates on committees and task forces • Attends leadership, management, supervisory and information technology training to stay abreast of industry best practices • Develops processes to ensure business continuity in the event of a disaster • Assumes duties of Chief Information Officer when assigned • Reports to work as scheduled; works a variety of schedules including evenings, weekends, and holidays as required • Performs other related duties as assigned. The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed. MINIMUM QUALIFICATIONS Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of: - Theories, principles, and practices of help desk operations, troubleshooting, and resolving complex issues relating to information technology hardware, software, peripherals, and operating systems Advanced principles and methods of troubleshooting computer hardware, software network problems Customer service and technical support best practices Help Desk software and best practices Windows Operating Systems concepts and functions, browser platforms and tools, Windows administration and library tools Antivirus and antimalware tools and endpoint security best practices Hardware and peripheral components, and hardware configuration industry guidelines Microsoft imaging and deployment tools and concepts Remote support tools, state management, and troubleshooting tools and techniques Page 3 of 6 and and CITY OF HUNTINGTON BEACH CLASS SPECIFICATION TITLE: INFORMATION TECHNOLOGY MANAGER -- OPERATIONS - Theories, principles, and practices of information systems and related application areas, software and hardware, system development life cycle, system design, database management systems, techniques, and design using information technology techniques - Principles and practices of public administration, including budgeting, staff development, customer service and human resource management - Principles and practices of effective management, supervision and leadership - Computer hardware and software systems similar to those being used by the City's Information Services Department, including business applications, operating systems, and network systems - Principles, practices and techniques of project management, including organizing and managing projects, developing schedules, identifying critical paths, breaking down projects into individual tasks, and delegating assignments to project staff - Advanced principles, methods and techniques used in designing, developing, testing and implementing information technology applications, systems and networks - Advanced operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information technology program - Advanced methods and techniques of evaluating business need requirements to provide technology solutions. - Advanced operational characteristics of local and wide area network systems and operational characteristics of information systems - Tools and equipment used in testing the functionality of computer systems - Advanced principles and practices of developing information technology documentation, presentation, and training materials - Modern office procedures, methods and equipment Ability to: - Oversee the development and maintenance of information technology systems - Plan, organize and manage the work of information technology staff responsible for related applications, systems and/or networks - Develop and maintain comprehensive procedures manuals and documentation - Develop and administer budgets - Coordinate and administer a variety of information technology projects - Gather and evaluate information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations - Develop information technology designs, flow charts, report layouts and screen designs - Communicate technical information to a wide variety of users - Interpret and apply complex and technical information pertaining to computer and network systems - Adapt quickly to changes in policies, procedures, assignments and work locations - Communicate effectively, both verbally and in writing Page 4 of 6 CITY OF HUNTINGTON BEACH CLASS SPECIFICATION TITLE: INFORMATION TECHNOLOGY MANAGER -- OPERATIONS - Establish and maintain effective working relationships with those encountered during the course of the work Education: Bachelor's degree from an accredited college or university in computer science, information systems technology or other directly related field. Master's degree desirable. Experience: Five (5) years' experience in a complex information technology systems environment with related experience in area of responsibility, including two (2) years direct supervisory experience. License/Certificates: Possession of a valid class "C" California driver license with an acceptable driving record required time of appointment Information Technology Infrastructure Library (ITIL) certification desirable Microsoft Certified Systems Engineer (MCSE) desirable Customer Service certification desirable Help Desk certification desirable SPECIAL CONDITIONS Must be able to respond to emergency services call out Must pass a background investigation Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program. Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster. PHYSICAL TASKS AND ENVIRONMENTAL CONDITIONS Incumbents must be able to meet the physical requirements of the class and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the duties to be performed. Work is performed indoors. The incumbent sits for prolonged periods of time; standing and walking to retrieve work files or to other departments or office locations; leaning, bending and stooping to perform work behind a desk or to retrieve information; pushing, turning or twisting to move chair or Page 5 of 6 CITY OF HUNTINGTON BEACH CLASS SPECIFICATION TITLE: INFORMATION TECHNOLOGY MANAGER -- OPERATIONS body from desk; reaching to place or retrieve files or open file drawers or cabinets; light grasping to hold a writing instrument or documents; firm grasping as needed to lift and carry work files or operate office equipment; finger dexterity to type on a computer keyboard; and, hearing and speaking to answer the telephone or answer questions of co-workers and subordinates. Work is performed in a general office environment. Reasonable accommodation(s) for an individual with a qualified disability will be considered on a case -by -case basis. 01/17/17: Title changed from Information Systems Computer Operations Manager to Information Technology Manager — Operations. Page 6 of 6 CITY OF HUNTINGTON BEACH CLASS SPECIFICATION TITLE: INFORMATION TECHNOLOGY MANAGER -- SYSTEMS PERSONNEL COMMISSION APPROVAL: COUNCIL APPROVAL: JOB CODE: EMPLOYMENT STATUS: UNIT REPRESENTATION: FLSA STATUS: JOB SUMMARY DECEMBER 21, 2016 JANUARY 17, 2017 0500 REGULAR FULL-TIME MEO EXEMPT SU I ity I lunttr*4 n; Beach,, Under administrative direction, responsible for planning, organizing, directing, staffing, and controlling technology functions and/or operations of multiple work units within the Information Services Department. SUPERVISION RECEIVED AND EXERCISED Reports to: Chief Information Officer Supervises: Professional and technical staff DISTINGUISHING CHARACTERISTICS Differs from the Chief Information Officer in that the Information Technology Manager — Systems manages the enterprise information technology business systems and public safety systems divisions while the Chief Information Officer is responsible for the overall management and coordination the Information Services Department and the short and long-term strategic planning for technology functions for the City. Differs from Senior Information Technology Analyst in that the Information Technology Manager — Systems exercises full supervisory and managerial authority over assigned operational functions within the department while the Senior Information Technology Analyst performs complex systems analysis and exercises lead responsibility for a limited work group or project. EXAMPLES OF ESSENTIAL DUTIES: Manages a team of application developers, programmer and business analysts in support of many enterprise applications including financial ERP, land management system, billing system, public safety systems and networks Oversees and manages large scale enterprise application implementation Manages operational planning, including planning projects and the allocation of manpower Page 1 of 6 CITY OF HUNTINGTON BEACH CLASS SPECIFICATION TITLE: INFORMATION TECHNOLOGY MANAGER -- SYSTEMS resources Su � it lunn Beach j • Collaborates and maintains communications with department managers and IS point of contacts • Designs, implements and enforces business systems and enterprise applications portfolio, policies, procedures and best practices. • Manages a team of application developers to develop automated solutions • Oversees analysts and project managers to maintain a streamlined application implementation process citywide • Designs and manages the enterprise software delivery process • Works with application vendors on maintaining current applications and implement new systems and applications citywide. • Develops strategic plans, objectives and priorities for assigned work unit(s)/operational area(s); plans, develops and implements programs that utilize human and financial resources to achieve results • Manages the work of professional, technical, and/or other staff; determines organizational structure, staffing needs, and work strategies; ensures adequate resources are available for staff to perform work duties; ensures that assigned operations and activities comply with organization goals and objectives. • Works with executive management on City-wide initiatives and prepares technical and non- technical data and information for presentation to stakeholders including the Executive Team, City Council, county -wide agency leaders and other officials regarding technology initiatives, strategies, policies and procedures. • Formulates and develops plans, policies and project programs to meet short and long-term needs of the City • Reviews and evaluates feasibility of major projects and initiatives; works with managers and technical staff to plan for implementation of new systems; participates in the study of new technology to determine its utility, consistency with technology standards, relevance for meeting City business and operational requirements and expected return on investment • Directs and coordinates the planning, development, implementation and administration of a variety of projects, including cross -department and City-wide projects; coordinates project activities with other programs, departments and outside agencies; may serve as the initial project advisor or manager for major projects City wide • Develops and administers annual budget; approves and tracks expenditures; reviews, approves and researches costs for new hardware, software and other items; reviews, approves and prepares cost/benefit analyses, reports and recommendations. • Manages the development of operational and/or functional standards, practices, policies and procedures; participates in the development and implementation of strategic department goals, policies and priorities. Page 2 of 6 CITY OF HUNTINGTON BEACH CLASS SPECIFICATION TITLE: INFORMATION TECHNOLOGY MANAGER -- SYSTEMS • Manages the information technology business systems, enterprise applications, public safety systems, and related networks, software and resources for the assigned work unit/operational area, using various technology tools that may involve or cross multiple platforms • Designs, directs and oversees work unit quality assurance activities • Meets and consults with customers and vendors regarding service delivery needs; oversees and participates in the design, development, delivery and/or implementation of IT products to meet those needs • Assumes responsibility for procurement of services and goods required; develops specifications for requests for proposal pertaining to external services; reviews submissions and provides recommendations on vendor selection • Directs the management of projects to enhance and/or upgrade technology services and utilization • Manages projects that vary in size and scope, and require varying levels of staff and resource support • Prepares reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions • Attends leadership, management, supervisory and information technology training to stay abreast of industry best practices • Develops processes to ensure business continuity in the event of a disaster • Assumes duties of Chief Information Officer when assigned • Reports to work as scheduled; works a variety of schedules including evenings, weekends, and holidays as required • Performs other related duties as assigned The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed. MINIMUM QUALIFICATIONS Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of: - Theories, principles, and practices of information systems and related application areas, software and hardware, system development life cycle, system design, database management systems, techniques, and design using information engineering techniques - Analysis, design, programming, and development of software applications - Business process engineering, documentation and automation - Enterprise resource planning software systems - Developing interfaces and application integration methods and concepts Page 3 of 6 CITY OF HUNTINGTON BEACH CLASS SPECIFICATION TITLE: INFORMATION TECHNOLOGY MANAGER -- SYSTEMS Public safety systems and platforms Principles and practices of public administration, including budgeting, staff development, customer service and human resource management - Principles and practices of effective management, supervision and leadership - Computer hardware and software systems similar to those being used by the City's Information Technology Department, including business applications, operating systems, and network systems Principles, practices and techniques of advanced project management, including organizing and managing a project, developing schedules, identifying critical paths, breaking down a project into individual tasks, and delegating assignments to project staff - Advanced principles, methods and techniques used in designing, developing, testing and implementing information technology applications, systems and networks - Advanced operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information technology program - Advanced information technology development lifecycle and design principles using flowcharting techniques and prototype development tools - Advanced methods and techniques of evaluating business need requirements to provide technology solutions - Database concepts - Advanced operational characteristics of local and wide area network systems and operational characteristics of communication systems, equipment and devices - Tools and equipment used in testing the functionality of computer systems - Advanced principles and methods of troubleshooting computer hardware, software and network problems - Principles and practices of customer service - Advanced principles and practices of information technology documentation, presentation and training materials - Modern office procedures, methods and equipment Ability to: - Oversee the development and maintenance of information technology systems - Plan, organize and manage the work of information technology staff responsible for related applications, systems and/or network analysis - Develop and maintain comprehensive procedures manuals and documentation. - Develop and administer budgets - Coordinate and administer a variety of information technology projects - Gather and evaluate information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations - Develop information technology designs, flow charts, report layouts and screen designs - Communicate technical information to a wide variety of users Page 4 of 6 CITY OF HUNTINGTON BEACH CLASS SPECIFICATION TITLE: INFORMATION TECHNOLOGY MANAGER -- SYSTEMS - Interpret and apply complex and technical information pertaining to computer and network systems. - Adapt quickly to changes in policies, procedures, assignments and work locations. - Communicate effectively, both verbally and in writing. - Establish and maintain effective working relationships with those encountered during the course of the work. Education: Bachelor's degree from an accredited college or university in computer science, information systems technology or other directly related field. Master's degree desirable. Experience: Five (5) years' experience in a complex information technology systems environment with related experience in area of responsibility, including two (2) years direct supervisory experience. License/Certificates: Possession of a valid class "C" California driver license with an acceptable driving record required time of appointment Project Management Professional (PMP) certification desirable Microsoft Certified Solutions Developer (MCSD) certification desirable Database Administration certification desirable Programming and development certification desirable SPECIAL CONDITIONS Must be able to respond to emergency services call out Must pass a background investigation Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program. Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster. PHYSICAL TASKS AND ENVIRONMENTAL CONDITIONS Incumbents must be able to meet the physical requirements of the class and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the duties to be performed. Work is performed indoors. The incumbent sits for prolonged periods of time; standing and walking Page 5 of 6 CITY OF HUNTINGTON BEACH CLASS SPECIFICATION TITLE: INFORMATION TECHNOLOGY MANAGER -- SYSTEMS SU4 iN Ilunhn t !Beach,,, to retrieve work files or to other departments or office locations; leaning, bending and stooping to perform work behind a desk or to retrieve information; pushing, turning or twisting to move chair or body from desk; reaching to place or retrieve files or open file drawers or cabinets; light grasping to hold a writing instrument or documents; firm grasping as needed to lift and carry work files or operate office equipment; finger dexterity to type on a computer keyboard; and, hearing and speaking to answer the telephone or answer questions of co-workers and subordinates. Work is performed in a general office environment. Reasonable accommodation(s) for an individual with a qualified disability will be considered on a case -by -case basis. 01/17/2017 - Title changed from Business Systems Manager to Information Technology Manager - Systems Page 6 of 6 Res. No. 2017-06 STATE OF CALIFORNIA COUNTY OF ORANGE ) ss: CITY OF HUNTINGTON BEACH ) I, ROBIN ESTANISLAU the duly elected, qualified City Clerk of the City of Huntington Beach, and ex-officio Clerk of the City Council of said City, do hereby certify that the whole number of members of the City Council of the City of Huntington Beach is seven; that the foregoing resolution was passed and adopted by the affirmative vote of at least a majority of all the members of said City Council at a Regular meeting thereof held on January 17, 2017 by the following vote: AYES: O'Connell, Semeta, Posey, Hardy, Brenden, Peterson NOES: None ABSENT: Delgleize ABSTAIN: None City C12rk and ex-officio Clerk of the City Council of the City of. Huntington Beach, California