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HomeMy WebLinkAboutCity Council - 2003-45 RESOLUTION NO. A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF HUNTINGTON BEACH TO AMEND THE CLASSIFICATION PLAN BY MODIFYING A CLASSIFICATION AND COMPENSATION IN THE CITY CLASSIFICATION PLAN WHEREAS,the City Council of the City of Huntington Beach wishes to amend the City Classification Plan; and The provisions of Personnel Rule 12-4 have been complied with, in that the changes to the City Classification Plan were considered by the Personnel Commission during a public hearing held on April 16, 2003, and the Commission then voted to recommend amending the City's Classification Plan to delete, add and modify classifications and establish compensation as part of the implementation of the Information Systems reorganization as set forth in Exhibit A which is attached hereto and incorporated herein by this reference,to the City Council, NOW, THEREFORE, the City Council of the City of Huntington Beach does hereby resolve as follows: 1. Add, delete and modify positions in the City's Classification Plan as set forth in Exhibit A. The Class Specification for these positions are set forth in Exhibit B. 2. All other provisions of the Classification Plan shall remain the same. PASSED AND ADOPTED by the City Council of the City of Huntington Beach at a regular meeting thereof held on the !G f'`' day of „n F , 2003. ATTEST: , dmw,� City Clerk Mayor REVIEWED AND APPROVED: APPROVED AS TO FORM: ,Y City A i z ,nistrator --- G ty Attorn y I INITIATE APPRO Director o dministrative Services GARESOLUi N\20031c1asspfan-InfoSystems.doe Information Services Department Consolidation Plan— May 21, 2003 I i NEW PROPOSED POSITIONS Proposed Unit Class Title Pay Range Representation Business Systems Manager 592 MEO Public Safety Systems Manager 579 MEO Communications Manager 578 MEO Public Safety Systems Supervisor 574 MEO Business Applications Supervisor 572 MEO Network Systems Administrator 556 MEO OA Systems Administrator 550 MEO Senior Info. Systems Analyst 550 MEO GIS Administrator 542 MEO Senior Info. Sys. Technician 484 MEA Info. Sys. Technician IV 470 MEA Info. Sys. Technician III 450 MEA Info. Sys. Technician II 427 MEA Info. Sys. Technician 1 403 MEA DELETED POSITIONS Proposed Unit Class Title Pay Range Representation Information Systems Manager 593 MEO Information Systems Mgr., Police 574 MEO Principal Info.Systems Analyst 565 MEO Information Systems Analyst V 556 MEO Z Geographic Info. Systems Manager 542 MEO ° Systems Analyst, 518 MEO j Information Systems Mgr., Library 499 MEO j }� Info. Systems.Specialist IV 485 MEA ! o Computer Assistant, Library 412 MEA vi i EXHIBIT A V1 Information Services Department Consolidation Plan — May 21, 2003 Current Proposed Proposed Unit Current Class Title Pay Range Reclass/Title Change Pay Range Representation Information Systems Mgr., Police 574 Public Safety Systems Supervisor 574 MEO Information Systems Analyst V 556 Senior Info. Systems Analyst 550 MEO Geographic Info. Systems Manager 542 Geographic Info. Systems Administrator 542 MEO Information Systems Analyst IV 537 Same 537 MEA Information Systems Analyst III 518 Same 518 MEA IS Computer Operations Supervisor 518 Same 518 MEO Telecommunications Specialist 509 Same 509 MEA Information Systems Mgr., Library 499 Info. Systems Analyst II 505 MEO Geographic Info. Systems Analyst 499 Same 499 MEA Information Systems Analyst 1 480 Same 489 MEO Info. Systems Specialist III 475 Same 475 MEA Info. Systems Specialist II 446 Same 446 MEA Info. Systems Specialist 1 427 Same 427 MEA CD 0 Computer Operator 403 Same 403 MEA o' 170 z 0 N O EXHIBIT B .A Resolution No. 2003-45 CITY OF HUNTINGTON BEACH S ity CLASS'SPECIFICATION TITLE: INFORMATION SYSTEMS (IS) COMMUNICATIONS MGR DATE: MAY, 2003 JOB CODE: EMPLOYMENT STATUS: REGULAR FULL-TIME UNIT REPRESENTATION: MEO FLSA STATUS: EXEMPT DUTIES SUMMARY Under general supervision, manages all facets of the City's voice and data networks, ensures voice and data backbone integrity, assists in establishment of communications standards, policies, and procedures, and performs other duties as assigned. See Systems Environment attachment. DISTINGUISHING CHARACTERISTICS This is a management position reporting directly to the Director of Information Services. EXAMPLES OR ESSENTIAL DUTIES Serves as technical resource and leader in architecting LAN/WAN and voice environment stability, availability, growth, and components; supervises communications staff; stays current on latest innovations in voice and data trends, hardware and software; designs and implements strategies to ensure City data and voice security and integrity; assists in development and administers the communications budget, including forecasting needs for staff, equipment, materials and supplies; recommends adjustments as necessary; responsible for security of the network, voice and data, including security related hardware and software such as routers, firewalls, and monitoring and filtering software; maintains diagrams, charts, and documentation on all facets of the city's network and voice systems; responsible for citywide voice and data cable plant; stays current on federal, state, and local laws affecting the field of communications; prepares cost estimates and justification for new or enhanced system modifications; prepares technical specs and requests for proposals for vendor services; evaluates bids and makes recommendations on vendor selection; investigates, analyzes, and resolves network and voice system security and performance problems; recommends and implements changes and improvements; identifies and plans for staff training needs with an emphasis on cross training; provides EOC assistance as necessary, is available on a call out basis; and, works outside regular business fours as Page 1 of 3 Resolution No. 2003-45 CITY OF HUNTINGTON BEACH S zty CLASS SPEC#FICAT#QN TITLE: INFORMATION SYSTEMS (IS) COMMUNICATIONS MGR ©ATE: MAY, 2003J1 needed. The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed. Qy&ffICAT10NS Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes; Knowledge of: Operations, services, characteristics and activities of a comprehensive local and wide area network program; operations, services, characteristics and activities of a comprehensive voice system; network principles, practices and protocols; operational characteristics of computer systems, applications, and peripheral equipment; principles and practices of voice and data system testing, analysis, and security administration; methods and techniques of resolving complex network system compatibility and integration issues; operational characteristics of multiple operating systems and platforms; structured horizontal and vertical cabling systems; wireless analog and digital communications systems; principles of budget preparation and control; principles of basic supervision, training, and performance evaluation; and pertinent Federal, State, and local laws, codes, and regulations. Ability to: Serve as technical resource in the development and implementation of strategic networked systems; voice and data; select, supervise, train, direct and coordinate the work of assigned staff; perform highly complex network and voice systems analysis, design, development and implementation duties; read, interpret and apply complex technical publications, manuals, and related documents; analyze and troubleshoot complex LANIWAN and voice systems operating, hardware, and software problems; prepare clear and concise technical reports and diagrams; communicate clearly and concisely, orally and in writing, conveying complex technical information in easily understood terms; and, establish and maintain effective and cooperative working relationships with those contacted in the performance of duties. Education: Bachelor's degree in computer science, information systems, or a closely related 'field. A Master's degree is preferred. Experience: Five or more years performing the duties of a technical systems administrator or manager on complex voice and data networks of which, at least three years includes work in an administrative, supervisory capacity. Local government Page 2 of 3 Resolution No. 2003-45 CITY C3F HUNTINGTON BEACH S ity CLASS,'SPECI FICATIUN TITLE: INFORMATION SYSTEMS (IS) COMMUNICATIONS MGR DATE: MAY, 2003 experience is preferred. Special Requirements: Due to the nature and impact of the work performed and the accessibility to confidential and restricted information, an incumbent must be able to carry a call out device and respond to emergency service calls on a 24 hour/7 day a week basis; complete a comprehensive background check with acceptable results; possess a valid California Driver's License and maintain an acceptable driving record; and, accept and adhere to City standards, policies, and procedures. PHYSICAL TASKS AND ENVIRONMENTAL_ CONDITIONS — Work involves sedentary to light work in an office environment. There is frequent need to sit for extended periods and to lift light objects (up to 15 pounds) and perform other similar actions during the course of the workday. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. Page 3 of 3 Resolution No. 2003-45 CITY OF HUNTINGTON BEACH L ity CI.AS&SPECIFIC/ITION . m TITLE: PUBLIC SAFETY SYSTEMS MANAGER DATE: MAY, 2003 JOB CODE: EMPLOYMENT STATUS: REGULAR FULL-TIME UNIT REPRESENTATION: MEO FLSA STATUS: EXEMPT D TIE'S SUMMARY Under general supervision, manages all facets of the City's Public Safety systems and applications including CAD, RMS, 800MHz, MDCs, portable radios, station alerting systems, alarms tracking and billing, and other public safety related hardware and software. Assists in establishment of systems standards, policies, and procedures, and performs other duties as assigned. See Systems Environment attachment. DISTINGUISHING CHARACTERISTICS This is a management position reporting directly to the Director of Information Services. EXAMPLES OF ESSENTIAL DUTIES Plans, organizes and supervises the work of staff responsible for public safety systems. Develops and implements goals, objectives, policies, and priorities. Identifies and implements opportunities for service delivery improvements; Develops, directs, and reviews work staff plans; assigns tasks and projects; monitors work flow; reviews and evaluates work products, methods, and procedures; takes corrective action as necessary; Oversees management of numerous on-going projects including research, identification of department needs, analyzes and makes recommendations, provision of cost estimates; assistance with procurement; and full implementation of resulting projects; May perform assigned department head duties in absence of Director or as needed; Responsible for security of public safety application environments. Prepares and presents various technical reports and presentations. Stays abreast of new trends and innovations in the field of technology with an emphasis on law enforcement and fire services; Prepares cost estimates and justification for new or enhanced system modifications; prepares technical specs and requests for proposals for vendor services; evaluates bids and makes recommendations on vendor selection; Interacts with other agencies to which local Police and Fire are connected for provision of various services such as dispatching, radio infrastructure, and DOJ connections; Investigates, analyzes, Page 1 of 3 Resolution No. 2003-45 CITY QF HUNTINGTON BEACH 5 ity CI.ASS'SPECIFI CA. TION ni TITLE: PUBLIC SAFETY SYSTEMS MANAGER DATE: MAY, 2003 and resolves system performance problems. Recommends and implements changes and improvements. Identifies and plans for staff training needs with an emphasis on cross training. Keeps accurate documentation of all applications, release levels, problem logs, and related information. Stays abreast of latest releases of pertinent software and evaluates benefits or potential issues prior to upgrades; Oversees the development or purchase, installation, testing, documentation, training, and maintenance on all public safety systems applications; Participates in the development and administration of budget; forecasts needs for staffing, equipment, materials, supplies and software; monitors and approves expenditures; recommends adjustments as necessary; Understands the special needs of critical 24 hour operations in Police and Fire, and is available on a call out basis, working outside normal business hours as needed. Maintains well trained support staff to support public safety on a 24 x 7 basis. The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed. QUALIFICATIONS Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of: Operations, services, characteristics and activities of a comprehensive information technology program, with emphasis on public safety applications such as computer aided dispatching, records management, telecommunications, radio communications, and associated equipment and devices; Operational structure and culture of public safety environment including operating parameters; Methods and techniques of system design, programming, and software installation; A wide range of operating systems and programming languages; Operational characteristics of optical imaging systems; Operations, services, characteristics and activities of public safety radio infrastructures; High-level security principles and practices as required by the Department of Justice, and to properly secure local critical data such as criminal records; Network principles, practices and protocols; Operational characteristics of computer systems, applications, and peripheral equipment; Principles and practices of voice and data system testing, analysis, and security administration; Operational characteristics of multiple operating systems and platforms; Principles of budget preparation and control; Principles of supervision, training and performance evaluation; Pertinent Federal, State, and local laws, codes, and regulations, with emphasis on Page 2 of 3 Resolution No. 2003-45 CITY OF HUNTiNGT©N BEACH S icy CL.ASSSPECIFICATION TITLE: PUBLIC SAFETY SYSTEMS MANAGER DATE: MAY, 2003 public safety environment. Ability to: Plan, direct and coordinate the development, implementation, maintenance, security, and administration of public safety information technology systems; Manage effectively to ensure availability of critical public safety systems 24 x 7; Select, supervise, train, direct and coordinate the work of lower level staff, Read, interpret and apply complex technical publications, manuals, and related documents; Analyze and troubleshoot complex technical issues with systems hardware, and software; Manage multiple large and complex public safety systems projects effectively; Oversee the installation, testing and configuration of hardware and software applications; Prepare clear and concise technical reports and diagrams; Communicate clearly and concisely, orally and in writing, conveying complex technical information in easily understood terms; Establish and maintain effective working relationships with those contacted in the course of work. Education: Bachelor's degree in computer science, information systems, or a closely related field; Master's degree preferred. Experience: Five or more years performing the duties of a public safety systems manager; Five or more years of administrative, supervisory responsibility; Heavy background in public safety related fields such as military, law enforcement, or fire services preferred. Special Requirements: Due to the nature and impact of the work performed and the accessibility to confidential and restricted information, an incumbent must be able to carry a call out device and respond to emergency service calls on a 24 hour/7 day a week basis; complete a comprehensive background check with acceptable results; possess a valid California Driver's License and maintain an acceptable driving record; and, accept and adhere to City standards, policies, and procedures. — ,� 'g,. — Work involves sedentary HYSICAL TASKS AND ENVIR4NM NTAL CONDITIONS to light work in an office environment. There is frequent need to sit for extended periods and to lift light objects (up to 15 pounds) and perform other similar actions during the course of the workday. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. Page 3 of 3 Resolution No. 2003-45 CITY 4F HUNTINGTON BEACH S ty CLASS SPECIFICATION H o 17. TITLE: BUSINESS SYSTEMS MANAGER DATE: MAY, 2003 JOB CODE: EMPLOYMENT STATUS: REGULAR FULL-TIME UNIT REPRESENTATION: MEO FLSA STATUS: EXEMPT DUTIES SUMMARY Under general supervision, manages all facets of the City's business systems applications, including financials, utility billing, permitting system, document imaging, GIS, office automation, and the internetrntranet. Assists in establishment of systems standards, policies, procedures and performs other duties as assigned. See Systems Environment attachment. DISTINGUISHIN _C� HARACTER1SM This is a management position reporting directly to the Director of Information Services. EXAMPLES 4F ESSENTIAL DUTIES Plans, organizes, and supervises the work of staff responsible for citywide business systems; develops and implements goals, objectives, policies, and priorities; identifies and implements opportunities for service delivery improvements; develops, directs, and review work staff plans; assigns tasks and projects; monitors work flow; reviews and evaluates work products, methods, and procedures; takes corrective action as necessary; oversees management of numerous on-going business projects including research, identification of department and citywide needs, analyzes and makes recommendations, including provision of cost estimates and assists with procurement and full implementation of resulting projects; may act in the absence of the Director as assigned; responsible for security of business application environments; prepares and presents various technical reports and presentations; stays abreast of new trends and innovations in the field of technology with an emphasis on business applications available for local government needs; prepares cost estimates and justification for new or enhanced system modifications; prepares technical specs and requests for proposals for vendor services; evaluates bids and makes recommendations on vendor selection; investigates, analyzes, and resolves application performance problems; recommends and implements changes and improvements; keeps accurate documentation of all Page 7 of 3 Resolution No. 2003-45 CITYOF HUNTINGTON BEACH 5 ity CLASS::`SPECIFICATION TITLE: BUSINESS SYSTEMS MANAGER DATE: MAY, 2003 applications, release levels, problem logs, and related information; stays abreast of latest releases of pertinent software and evaluates benefits or potential issues prior to upgrades; oversees the development or purchase, installation, testing, documentation, training, and maintenance on all business systems applications; supervises, selects, trains, motivates, and evaluates staff, identifies, plans, and creates training plans for assigned staff with an emphasis on cross training; implements all facets of corrective action and discipline as needed; participates in the development and administration of the budget; forecasts needs for staffing, equipment, materials, supplies, and software; monitors and approves expenditures and recommends adjustments as necessary; and, works outside regular business and available on a call out basis as needed. The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed. QUALIFICATIONS Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of: Operations, services, characteristics and activities of a comprehensive information technology program; principles, practices, methods and techniques of project management of simultaneous complex systems projects; business financial systems and operations; basic network principles, practices, and protocols; operational characteristics of computer systems, applications, and peripheral equipment; principles and practices of application installation, testing, troubleshooting, analysis, upgrade, problem resolution, and security administration, methods and techniques of resolving complex applications and integration issues; operational characteristics of multiple operating systems and platforms; principles and practices of website development and maintenance; wide variety of modern programming languages, operating systems, systems tools, and background platforms with emphasis on VB, ACCESS, C ++, SQt. server, Crystal reports, Windows 98, 2000, and NT; principles of budget preparation and control; principles of basic supervision, training, and performance evaluation; and, pertinent Federal, State, and local laws, codes, and regulations. Ability to: Perform highly complex applications analysis, design, development and implementation duties; select, supervise, train, lead, and coordinate the work of assigned staff, serve as lead project manager for complex applications projects; read, interpret and apply complex technical publications, manuals, and related documents; Page 2 of 3 Resolution No. 2003-45 CITY OF HUNTING'CQN BEACH S ity CLASS SPECIiFICATION TITLE: BUSINESS SYSTEMS MANAGER DATE: MAY, 2003 design, configure, and test highly complex application and system hardware and software; respond effectively to user base requests and inquiries; prepare clear and concise technical reports, presentations and diagrams; communicate clearly and concisely, orally, and in writing, conveying complex technical information in easily understood terms; and, establish and maintain effective and cooperative working relationships with those contacted in the performance of duties. Education: Bachelor's degree in computer science, information systems, or a closely related field. A Master's degree is preferred. Experience: Five or more years of progressive experience performing business systems management responsibilities for financials and other business applications, including administrative and supervisory responsibilities. A strong emphasis in business systems applications such as financials and local government experience is preferred. Special Requirements: Due to the nature and impact of the work performed and the accessibility to confidential and restricted information, an incumbent must be able to carry a call out device and respond to emergency service calls on a 24 hour/7 day a week basis; complete a comprehensive background check with acceptable results; possess a valid California Driver's License and maintain an acceptable driving record; and, accept and adhere to City standards, policies, and procedures. PHYSICAL TASKS AND ENVIRONMENTAL.CQNDITIONS —Work involves sedentary to light work in an office environment. There is frequent need to sit for extended periods and to lift light objects (up to 15 pounds) and perform other similar actions during the course of the workday. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. Page 3 of 3 Resolution No. 2003-45 CITY:OF HUNTINGTON BEACH S tty GLASS SPECIFNCATION H a TITLE: PUBLIC SAFETY SYSTEMS SUPERVISOR DATE: MAY, 2003 .JOB CODE: EMPLOYMENT STATUS: REGULAR FULL-TIME UNIT REPRESENTATION: MEO FLSA STATUS: EXEMPT DUTIES SUMMARY Under general supervision, supervises public safety systems analysts staff and manages public safety system application development, testing, documentation, implementation, and day-today technical support; typical applications include Police and Fire Computer Aided Dispatch and Police and Fire Records Management Systems applications; and, assists in establishment of systems standards, policies, and procedures, and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS This position reports to the Public Safety Systems Manager. Q AMPLES,OF ESSENTIAL DUTIES Plans, organizes, and supervises the work of staff responsible for public safety systems. Develops and implements goals, objectives, policies, and priorities; participates in the development of budget; forecasts needs for staffing, equipment, materials, supplies and software; monitors expenditures and recommends adjustments as necessary; identifies and implements opportunities for service delivery improvements; develops, directs, and review work staff plans; assigns tasks and projects; monitors work flow; reviews and evaluates work products, methods, and procedures; takes corrective action as necessary; oversees management of numerous on-going public safety technology projects including research, identification of department and citywide needs, analyzes and makes recommendations, provision of cost estimates, assistance with procurement and, full implementation of resulting projects; may act in the absence of the Public Safety Systems Manager as required; responsible for security of public safety application environments; prepares and presents various technical reports and presentations; stays abreast of new trends and innovations in the field of technology with an emphasis on public safety applications available for local government law enforcement and fire service needs; prepares cost estimates and justification for new or Pagel of 4 Resolution No. 2003-45 CITY.:4F HUNTINGTON BEACH S ty CLASS`SPEEIFICATI4N M TITLE: PUBLIC SAFETY SYSTEMS SUPERVISOR DATE. MAY, 2003 enhanced system modifications; prepares technical specs and requests for proposals for vendor services; evaluates bids and makes recommendations on vendor selection; interacts with other agencies to which Police and Fire are connected for provision of various services such as dispatching, radio infrastructure, and DOJ connections; Investigates, analyzes, and resolves application performance problems; recommends and implements changes and improvements; identifies, plans and creates staff training programs to address training needs with an emphasis on cross training; maintains a well trained support staff to support public safety on a "2417" basis; keeps accurate documentation of all applications, release levels, problem logs, and related information; stays abreast of latest releases of pertinent software and evaluates benefits or potential issues prior to upgrades; responsible for the development or purchase, installation, testing, documentation, training, and maintenance on various public safety systems applications; selects, trains, motivates and evaluates staff, understands the special needs of critical 24-hour operations in Police and Fire; and, is available on a call out basis and, work outside normal business hours as needed. The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed. OVALIFICATIONS Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of: Operations, services, characteristics and activities of a comprehensive information technology program; with emphasis on public safety applications such as computer aided dispatching, records management, telecommunications, radio communications, and associated equipment and devices; principles, practices, methods and techniques of project management of simultaneous complex systems projects; operational structure and culture of public safety environment including operating parameters; operational characteristics of document imaging systems; basic network principles, practices and protocols; operational characteristics of computer systems, applications, and peripheral equipment; principles and practices of application installation, testing, troubleshooting, analysis, upgrade, problem resolution, and security administration; methods and techniques of resolving complex applications and integration issues; operational characteristics of multiple operating systems and platforms; wide variety of modern programming languages, operating systems, systems Page 2 of 4 Resolution No. 200345 CITY 4F HUNTINGTQN BEACH S ity GLASS:SPEC�FICATIQN TITLE: PUBLIC SAFETY SYSTEMS SUPERVISOR DATE: MAY, 2003 tools, and background platforms with emphasis on VB, ACCESS, C ++, SQL server, Crystal reports, Windows 90, 2000, and NT; operations, services, characteristics and activities of public safety radio infrastructures; high level security principles and practices as required by the Dept. of Justice, and to properly secure local critical data Such as criminal records; principles and practices of voice and data system testing, analysis and security administration; principles of budget preparation and control; principles of supervision, training and performance evaluation; and, pertinent Federal, State, and local laws, codes, and regulations, with emphasis on public safety environment. Ability to: Plan and coordinate the development, implementation, maintenance, security and administration of public safety information technology systems; schedule effectively to ensure availability of critical public safety systems on a "2417" basis; perform highly complex applications analysis, design, development and implementation duties; select, supervise, train, direct and coordinate the work of assigned staff; serve as lead project manager for complex applications projects; read, interpret and apply complex technical publications, manuals, and related documents; design, configure, and test highly complex application and system hardware and software; respond effectively to user base requests and inquiries; prepare clear and concise technical reports and diagrams; communicate clearly and concisely, orally and in writing, conveying complex technical information in easily understood terms; and, establish and maintain effective and cooperative working relationships with those contacted in the performance of duties. Education: Bachelor's degree in computer science, information systems, or a closely related field. Experience: Five or more years performing the duties of a senior level analyst or three or more years as a public safety systems supervisor; one or more years of administrative, supervisory responsibility; and, background in public safety related fields such as military, law enforcement, or fire services is preferred. Special Requirements: Due to the nature and impact of the work performed and the accessibility to confidential and restricted information, an incumbent must be able to carry a call out device and respond to emergency service calls on a 24 hour/7 (24/7) day a week basis; complete a comprehensive background check with acceptable results; possess a valid California Driver's License and maintain an acceptable driving record; and, accept and adhere to City standards, policies, and procedures. Page 3 of 4 Resolution No. 2003-45 CITY OF HUNTINGT4N BEACH S ity CLAM SPECIFICATION H TITLE: PUBLIC SAFETY SYSTEMS SUPERVISOR DATE: MAY, 2003 PHYSICAL TASKS AND ENVIRONMENTAL CONDITIONS - Work involves sedentary to light work in an office environment. There is frequent need to sit for extended periods and to lift light objects (up to 15 pounds) and perform other similar actions during the course of the workday. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. Page 4 of 4 Resolution No. 2003-45 CITY OF HUNTINGTON BEACH S ity CLASS:SPECIFICATION TITLE: BUSINESS SYSTEMS SUPERVISOR DATE: MAY, 2003 JOB CODE: EMPLOYMENT STATUS: REGULAR FULL-TIME UNIT REPRESENTATION: MEO FLSA STATUS: EXEMPT DUTIES SUMMARY Under general supervision, supervises and manages business system application development, testing, documentation, implementation, and day-today technical support. Typical business applications include financials, utility billing, permitting system, and the internetfintranet. Assists in establishment of systems standards, policies, and procedures, and performs other duties as assigned. See Systems Environment attachment. DISTINGUISHING CHARACTERISTICS This is a supervisory position and reports to the Business Systems Manager. EXAMPLES OF ESSE TIAL DUTIES Plans, organizes and supervises the work of staff responsible for citywide business systems; develops and implements goals, objectives, policies, and priorities; identifies and implements opportunities for service delivery improvements; develops, directs, and review work staff plans; assigns tasks and projects; monitors work flow; reviews and evaluates work products, methods, and procedures; takes corrective action as necessary; oversees management of numerous on-going business projects including research, identification of department and citywide needs, analyzes and makes recommendations, including provision of cost estimates, assistance with procurement, and full implementation of resulting projects; may be required to perform various Business Systems Management duties in absence of the Business Systems Mgr. or as assigned; responsible for security of business application environments; prepares and presents various technical reports and presentations; stays abreast of new trends and innovations in the field of technology with an emphasis on business applications available for local government needs; prepares cost estimates and justification for new or enhanced system modifications; prepares technical specs and requests for proposals for vendor services; evaluates bids and makes recommendations on vendor selection; Page I of 3 Resolution No. 2003-45 CITY OF HUNTINGTON BEACH S ity c�Ass sp�c�FlcAtiroN TITLE: BUSINESS SYSTEMS SUPERVISOR DATE: MAY, 2003 investigates, analyzes, and resolves application performance problems; recommends and implements changes and improvements; identifies, plans, and creates training plans to address staff training needs with an emphasis on cross training; keeps accurate documentation of all applications, release levels, problem logs, and related information; stays abreast of latest releases of pertinent software and evaluates benefits or potential issues prior to upgrades; responsible for the development or purchase, installation, testing, documentation, training, and maintenance on various business systems applications; participates in the selection, training, motivation and evaluation of assigned staff; participates in the development of the budget; forecasts needs for staffing, equipment, materials, supplies and software; monitors expenditures and recommends adjustments as necessary; and, works outside regular business hours and is available on a call out basis as needed. The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed. VALIFICATIONS Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of: Operations, services, characteristics and activities of a comprehensive information technology program; principles, practices, methods and techniques of project management of simultaneous complex systems projects; business financial systems and operations; basic network principles, practices and protocols; operational characteristics of computer systems, applications, and peripheral equipment; principles and practices of application installation, testing, troubleshooting, analysis, upgrade, problem resolution, and security administration; methods and techniques of resolving complex applications and integration issues; operational characteristics of multiple operating systems and platforms; principles and practices of website development and maintenance; wide variety of modern programming languages, operating systems, systems tools, and background platforms with emphasis on VB, ACCESS, C ++, SQL server, Crystal reports, Windows 98, 2000, and NT; principles of budget preparation and control; principles of basic supervision, training, and performance evaluation; and, pertinent Federal, State, and local laws, codes, and regulations. Ability to: Perform highly complex applications analysis, design, development and implementation duties; select, supervise, train, direct, and coordinate the work of Page 2of3 Resolution No. 2003-45 CITY:417 HUNTINGTON BEACH S ity CLASS SPECII`ICATION TITLE: BUSINESS SYSTEMS SUPERVISOR DATE: MAY, 2003 assigned staff; serve as lead project manager for complex applications projects; read, interpret and apply complex technical publications, manuals, and related documents; design, configure, and test highly complex application and system hardware and software; respond effectively to user base requests and inquiries; prepare clear and concise technical reports and diagrams; communicate clearly and concisely, orally and in writing, conveying complex technical information in easily understood terms; establish and maintain effective and cooperative working relationships with those contacted in the performance of duties. Education: Bachelor's degree in computer science, information systems, or a closely related field. Experience: Five or more years performing the duties of a senior level analyst with one or more years of administrative, supervisory responsibilities or three or more years as a business systems supervisor. Local government experience is preferred. Special Requirements: Due to the nature and impact of the work performed and the accessibility to confidential and restricted information, an incumbent must be able to carry a call out device and respond to emergency service calls on a 24 hour!7 day a week basis; complete a comprehensive background check with acceptable results; possess a valid California Driver's License and maintain an acceptable driving record; and, accept and adhere to City standards, policies, and procedures. PHYSICAL TASKS AND ENVIRONMENTAL,CONDITIONS —Work involves sedentary to light work in an office environment. There is frequent need to sit for extended periods and to lift light objects (up to 15 pounds) and perform other similar actions during the course of the workday. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. Page 3 of 3 Resolution No. 2003-45 CITY OF HUNTINQTON BEACH CLASS SPI C1FICATION' TITLE. NETWORK SYSTEMS ADMINISTRATOR DATE: MAY, 2003 JOB CODE: EMPLOYMENT STATUS: REGULAR FULL-TIME UNIT REPRESENTATION: MEO FLSA STATUS: EXEMPT DUTIES SUMM&RY Under general supervision, performs duties related to all facets of the City's data network, and performs other duties as assigned. See Systems Environment attached. D1ST1NGUiSff1&Q CNARACTER1STICS This position is an advanced journey level class reporting to the Communications Manager. EXAM'P ES QF ESSEN lA DUTIES Serves as technical resource in the development, maintenance, and security of the LANMAN environment. May supervise communications staff. Stays current on latest innovations in voice and data trends; hardware and software. Assist in designs and implements strategies to ensure City data security and integrity; Assists manager with development of the communications budget, including gathering cost estimates for equipment, materials and supplies; recommends adjustments as necessary. Assists in maintaining security of the network, including security related hardware and software such as routers, iirewalls, and monitoring and filtering software; Maintains diagrams, charts, and documentation on all facets of the city's network and voice systems. Installs, troubleshoots, and maintains data cable plant. Stays current on federal, state, and local laws affecting the Meld of communications; Prepares cost estimates and justification for new or enhanced system modifications; assist in preparation of technical specs and requests for proposals for vendor services; assists in evaluation of bids; provides recommendations as required; Investigates, analyzes, and resolves network and voice system security and performance problems. Recommends and implements changes and improvements. Cross trains with other communications staff. Assists voice side of division whenever necessary; Provides EOC assistance as necessary. Is available on a call out basis, working outside normal business hours as needed, The preceding duties have been provided as examples of the essential types of work Page 1 of 3 Resolution No. 2003-45 CITY OF HUNTINGTON BEACH S ity CLASS;SPECIFICATION TITLE: NETWORK SYSTEMS ADMINISTRATOR DATE: MAY, 2003 performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed. QUALIFICAr QNS Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of: Operations, services, characteristics and activities of a comprehensive local and wide area network program; Operations, services, characteristics and activities of a comprehensive voice system; Network principles, practices and protocols; Operational characteristics of computer systems, applications, and peripheral equipment; Principles and practices of voice and data system testing, analysis, and security administration; Methods and techniques of resolving complex network system compatibility and integration issues; Operational characteristics of multiple operating systems and platforms; Structured horizontal and vertical cabling systems; Wireless analog and digital communications systems; Principles of budget preparation and control; Principles of supervision, training and performance evaluation; Pertinent Federal, State, and local laws, codes, and regulations. Ability to: Serve as technical resource in the development and implementation of strategic networked systems; Select, supervise, train, direct and coordinate the work of lower level staff; Perform highly complex network systems analysis, design, development and implementation duties; Read, interpret and apply complex technical publications, manuals, and related documents; Analyze and troubleshoot complex LAN/VVAN operating, hardware, and software problems; Prepare clear and concise technical reports and diagrams; Communicate clearly and concisely, orally and in writing, conveying complex technical information in easily understood format; Establish and maintain effective working relationships with those contacted in the course of work. Education: Bachelor's degree in computer science, information systems, or a closely related field. Experience: Five years in a direct technical support role for complex LANMAN environments; Two years of administrative, supervisory responsibility. Certiflsatle+. Other Mandatory Requirements: Must be able to carry a call out device and respond to emergency services call out on a 24 hour, 7 day week basis; Must pass a police background investigation; Must possess a valid class "C" California driver's license; Page 2 of 3 Resolution No. 2003-45 owOF HUNTINGTON 6EACH S ity CLASS'SPECIFICATION rL TITLE: NETWORK SYSTEMS ADMINISTRATOR DATE: MAY, 2003 Must read, sign, and commit to abiding by City standards, policies, and procedures. PHYSICAL TASKS AND NVIRON1 NTAL COUD TIONS —Work involves sedentary to light work in an office environment. There is frequent need to sit for extended periods and to lift light objects (up to 15 pounds) and perform other similar actions during the course of the workday. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. Page 3 of 3 Resolution No. 2003-45 CITY.QF HUNTINGTON BEA H C tl' C LASS'SPECI FICATIJN, TITLE: OFFICE AUTOMATION (OA) SYSTEM ADMINSTRATOR DATE: MAY, 2003 JOB CODE: EMPLOYMENT STATUS: REGULAR FULL-TIME UNIT REPRESENTATION: MEO FLSA STATUS: EXEMPT DU LIES 9MMARY Under general supervision, performs duties related to all facets of the City's office automation environment and performs other duties as assigned. See Systems Environment attachment. DISTINGUISHING G ARACT E ISTICS This position is an advanced journey level class reporting to the Business Systems Manager. EXAMPLES OF ESSENTIAL QUTIES Serves as technical resource in the development, maintenance, and security of the City's Exchange server, Outlook, email, and all facets of Office Automation. May supervise lower level staff. Stays current on latest innovations in hardware and software. Assist in designs and implements strategies to ensure OA data security and integrity; Responsible for management of anti-virus protection citywide; Assists manager with development of the budget, including gathering cost estimates for equipment, materials and supplies; recommends adjustments as necessary; Maintains diagrams, charts, and documentation on all facets of the city's OA systems. Install, troubleshoots and maintains OA related applications. Drafts, recommends, and maintains OA systems standards, policies and procedures; Prepares cost estimates and justification for new or enhanced system modifications; assist in preparation of technical specs and requests for proposals for vendor services; assists in evaluation of bids; provides recommendations as required; Investigates, analyzes, and resolves OA system security and performance problems. Recommends and implements changes and improvements. Cross trains with other staff, assisting with various other projects and systems as needed. Provides confidential audit reports and performs confidential investigative tasks as required. Provides basic training classes for users as needed; Is available on a call out basis, working outside normal business hours as needed. Page 7 of 3 Resolution No. 2003-45 CITY OF HUNTINCTON SEACH S ity CLASS SPECIFICAT'IQIV TITLE: OFFICE AUTOMATION (OA) SYSTEM ADMINSTRATOR DATE: MAY, 2003 The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification, The City, at its discretion, may add, modify, change or rescind work assignments as needed. QUALIFICATIONS Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of: Operations, services, characteristics and activities of a comprehensive office automation systems environment; Basic network principles, practices and protocols; Operational characteristics of computer systems, applications, and peripheral equipment; Priniciples and practices of system and application testing, analysis, and security administration; Methods and techniques of resolving complex compatibility and integration issues; Operational characteristics of multiple operating systems, platforms and applications with emphasis on Microsoft Exchange Server, Windows 2000, NT, XP, Office Pro, and various auditing tools; Principles of budget preparation and control; Methods and practices of technical training instruction; Principles of supervision, training and performance evaluation; Pertinent Federal, State, and local laws, codes, and regulations. Ability to: Serve as technical resource in the development and implementation of office automation systems; Select, supervise, train, direct and coordinate the work of lower level staff; Perform complex analysis, design, development and implementation duties; Read, interpret and apply complex technical publications, manuals, and related documents; Analyze and troubleshoot a wide variety of operating system, hardware, and software problems; Prepare clear and concise technical reports and diagrams; Communicate clearly and concisely, orally and in writing, conveying complex technical information in easily understood format; Establish and maintain effective working relationships with those contacted in the course of work, Education: Bachelor's degree in computer science, information systems, or a closely related field. Experience: Five or more years in a direct technical support role of office automation servers and applications; one or more years of administrative, supervisory responsibility. Special Requirements: Due to the nature and impact of the work performed and the accessibility to confidential and restricted information, an incumbent must be able to Page 2 of 3 Resolution No. 2003-45 CITY OF HUNTINGTON BEACH S ty LAS$SPI CIFICATION Hun, TITLE: OFFICE AUTOMATION (OA) SYSTEM ADMINSTRATOR DATE: MAY, 2003 carry a call out device and respond to emergency service calls on a 24 hour/7 day a week basis; complete a comprehensive background check with acceptable results; possess a valid California Driver's license and maintain an acceptable driving record; and, accept and adhere to City standards, policies, and procedures. EHMCAL TASKS AND ENVRONMENTAL CONDITIONS —Work involves sedentary to light work in an office environment. There is frequent need to sit for extended periods and to lift light objects (up to 15 pounds) and perform other similar actions during the course of the workday. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. Page 3 of 3 Resolution No. 2003-45 CITYOF IiUNTINGTON BEACH S ity CLASS SPE„GIF[CAT'ION TITLE: INFORMATION SYSTEMS ANALYST I1111111i1VISR DATE: MAY, 2003 JOB CODE: EMPLOYMENT STATUS: REGULAR FULL-TIME UNIT REPRESENTATION: MEAIMEO FLSA STATUS: EXEMPT QUE[ES SUMMARY Performs programming, testing, troubleshooting, installation, implementation, documentation and maintenance of City systems, databases, programs and applications. Troubleshoots, analyzes and resolves systems and applications hardware and software problems. and performs related work as required. Analysts may be focused on specific areas such as networks, office automation, public safety, GIS, Web development or other business systems. They perform a wide range of complex database support and systems administration tasks, and other related work as required, See Systems Environment attachment. DISTINGUISHING CHARA_,MR1STICS IS ANALYST I - This is the entry-level class in the analyst series. Performs a wide variety of technical tasks in support of higher level positions. This level does not necessarily have previous formal experience or training as an analyst, but both are preferred. IS ANALYST 11 - This is the journey level class in the series. This level is trained and able to perform the basic functions of the analyst series such as programming, testing, de-bugging, installs, implementation, documentation and ongoing maintenance of City software applications and their supporting hardware. IS ANALYST III - This is the advanced journey level in the series. This level performs complex database troubleshooting and support functions; complex software design, development, testing, training, implementation, documentation and maintenance. May also perform project management of various systems projects. IS ANALYST IV- This is the advanced, specialized level in the series. This level may be assigned complex technical projects, Performs project management of complex systems projects. SENIOR IS ANALYST. This is the highest level in the series and most advanced. This level is highly trained and capable of the most complex analyst tasks and functions. Page I of 5 Resolution No. 2003-45 CITY flF HUNTINQTON BEACH S ity CLASS SPECIFICATIdN TITLE: INFORMATION SYSTEMS ANALYST IIIIIIIVIVISR DATE: MAY, 2003 This level provides leadership and training to levels 1 through IV. They may be utilized outside of their workgroup based on their skill set for various assistance to other work groups. Note: To meet operational needs of the department, recruitments to fill vacancies may address all positions in the series. EXAMPLES DF ESSENTIAL DUTIES Performs systems administration duties on assigned systems; Analyzes user needs, design, develop, test, train users, document and maintain various databases; Produces reports through databases or using report writing tools; Sets up processes; Troubleshoots and resolves issues at the server level; Develops quality technical documentation on processes, databases, and programs; Performs project management duties on complex systems projects; May be assigned full responsibility for specific systems and databases; May be focused on a specific area such as networks, office automation, GIS, document imaging, financials, web development and maintenance, or public safety systems. Performs research, gathers costing information, recommends hardware and software; Gathers vendor quotes and assists in budget preparation; Maintains effective relationships with vendors and their technical support personnel; Trains users on database or software applications; Defines procedures and batch processes; Attends and participates in professional group meetings; Stays abreast of latest trends and innovation in technology field; Studies the overall functions of assigned areas in speck departments to better analyze automation needs; Works with IS Links to improve services, policies, and procedures; Assist in development and maintenance of citywide standards, policies, and procedures; Assists other workgroups as assigned; Provides consultation and integration services; Configures and installs servers; Studies and charts systems and procedures workflow; Maintains a self training program to stay on top of their field(s) of expertise. The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed. uALI&CATIONS Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Mandat re uir manta of all Ana lyst series classifications,• Page 2 of 5 Resolution No. 2003-45 CITY OF HUNTINGTON BEACH s ;ty CLASS SPECIFICATION ri H TITLE: INFORMATION SYSTEMS ANALYST 1111111111VISR DATE: MAY, 2003 Must be able to carry a call out device and respond to emergency services call out; Must pass a police background investigation; Must possess a valid class "C" California driver's license; Must read, sign, and commit to abiding by City standards, policies and procedures. IS ANALYST I Knowledge of, Operations, services and activities of information systems programs; Principles and practices of computer science and information systems; Basic operational characteristics of a variety of computer systems, applications, hardware, software and peripheral equipment; Basic time management principles and techniques; Basic stress management principles and techniques; Basic customer service principles and practices; Basic technical writing and documentation methods and techniques; Variety of common operating systems, database platforms and programming languages; Basic programming methods and techniques; Basic systems and software application troubleshooting methods and techniques; Principles, practices, methods and techniques used in the installation, troubleshooting and maintenance of systems and applications; Proper grammar, punctuation and spelling; Pertinent Federal, State and local codes, laws and regulations. Ability to: Perform routine programming duties; Troubleshoot system and application problems using logical and methodical processes; Read, interpret and apply technical publications, manuals and other documents; Learn to install, troubleshoot, test and support systems and applications; Provide technical support to systems or application design and development projects; Learn to create reports, presentations and other special documents through database and report writing tools; Admit mistakes, request help and assist team members in resolving issues caused by mistakes; Work both independenfly and as a cohesive team member; Learn methods and techniques of using a variety of application design and development tools; Learn principles and practices of quality assurance; Learn methods and techniques of programming a variety of applications and systems; Communicate clearly and concisely, both orally and in writing; Establish and maintain effective working relationships with those contacted in the course of work; Adapt to a fast paced environment and work both independently and as part of a team. Education: Associate degree in computer science or closely related field; Bachelor's degree preferred. Experience: Two or more years as a Senior Technician or equivalent; One or more years as a programmer. Page 3 of 5 Resolution No. 2003-45 77 ITV OF HUNTINGT4N IE EACH S ity CLASS SPECIFICATION H TITLE: INFORMATION SYSTEMS ANALYST IIIIIIIIIIVISR DATE: MAY, 2003 IS ANALYST If Knowledge of: Analyst I knowledge requirements; Information systems security concepts, practices and methods; Principles and practices of quality assurance; Principles and techniques of project management. Ability to: Ability requirements of Analyst 1; Analyze, identify and resolve basic systems and applications malfunctions; Analyze, troubleshoot and remediate systems and application errors; Effectively communicate technical information to users; Maintain service attitude and perspective under pressure; Apply organizational methods and practices to manage workload effectively and efficiently; Cross train others; Absorb and apply higher-level technical information. Education: Associate degree in computer science or closely related field. Bachelor degree preferred. Experience: Two years or more as an IS Analyst I or equivalent. IS ANALYST III Knowledge of: Knowledge requirements of Analyst 1111; Advanced detection, diagnosis and resolution of complex malfunctions of systems and applications. Ability to: Abilities of Analyst 1111; Provide assistance to other workgroups as needed; Work as a leader and/or member in teams assigned advanced technical projects; Train and cross-train in advanced technical concepts and disciplines. Education: Associate degree in computer science or closely related field. Bachelor degree preferred. Experience: Two years or more as an IS Analyst 11 or equivalent. IS ANALYST IV Knowledge of: Knowledge requirements of Analyst 1/11/111; Advanced and specialized troubleshooting, diagnosis and problem resolution in focused areas such as GIS, OA, Networks, Financials, Public Safety systems, etc; Advanced and specialized expert knowledge of focused software such as operating systems, programming languages, database platforms and City applications; Advanced tools and techniques for focused Page 4 of 5 Resolution No. 2003-45 CITY OF HLINTINGTON BEACM S ity CIr.ASS SPECIFICATION' H TITLE: INFORMATION SYSTEMS ANALYST IIIIIIIIIIVISR DATE: MAY, 2003 problem resolution. Ability to: Abilities of Analyst 1/11/ill; Provide high level, advanced technical support to specialized areas and environments; Provide a leadership role in teams or in managing assigned projects. Education. Bachelor degree in computer science or a closely related field; Completion of specialized training such as GIS, OA, Networks, or specific software applications so as to be considered an advanced technical support resource in that field of expertise. Experience: Two or more years as an IS Analyst III or equivalent; Two or more years in a focused specific discipline. SENIOR IS ANALYST Knowledge of: Knowledge requirements of Analyst I/IUIIIIIV; Expert level on systems and software services, activities, procedures and responsibilities; Expert level on various programming languages, database administration or systems; Expert level on one or more focused disciplines. Ability to: Abilities of Analyst 1lllllll/IV; Effectively perform all basic duties of an analyst at an expert level; Provide leadership to advanced systems projects and tasks; Effectively train lower level staff and end users; Effectively communicate technical information orally and in writing; Develop and present oral presentations with use of advanced PowerPoint, Excel, or other tools to enhance presentations; Perform complex analytical tasks; Identify, recommend and implement improvements to systems, applications and service delivery; Perform various Supervisor level duties in Supervisor's absence or as needed. Education: Bachelor's degree in computer science or closely related field; For focused areas, focused degrees such as Cartography or Architectural degrees for GIS; Certification in multiple disciplines or multiple certifications in a focused discipline. Experience: Two or more years as an IS Analyst IV or equivalent; Three or more years in a specific, focused discipline. PHYSICAL TASKS AND E VIRONMEN AL CONDITIONS — Work involves sedentary to light work in an office environment. There is frequent need to sit for extended periods and to lift light objects (up to 15 pounds) and perform other similar actions during the course of the workday. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. Page 5 of 5 Resolution No. 2003-45 +CITY fit` HUNTIIVGTON EACH:. CLASS SPECIFICATION TITLE: GEOGRAPHIC INFORMATION SYSTEMS DATE: MAY, 2003 (GIS) ADMINISTRATOR JOB CODE: EMPLOYMENT STATUS: REGULAR FULL-TIME UNIT REPRESENTATION: MEO FLSA STATUS: EXEMPT DUTIES SUMMARY Under general supervision, supervises geographic information systems staff and manages GIS system application development, testing, documentation, implementation, and day-to-day technical support. Assists in establishment of systems standards, policies, and procedures, and performs other duties as assigned. See Systems Environment attachment. DISTINGUISHING CHARACTERISTICS This position reports to the Business Systems Manager. EXAMPLES OF ESSgNTIAL DUTIES Plans, organizes, and supervises the work of staff responsible for the GIS system; develops and implements goals, objectives, policies, and priorities; identifies and implements opportunities for service delivery improvements; develops, directs, and review work staff plans; assigns tasks and projects; monitors work flow; reviews and evaluates work products, methods, and procedures; takes corrective action as necessary; oversees management of numerous on-going business projects including research, identification of department and citywide needs, analyzes and makes recommendations, provision of cost estimates; assistance with procurement and full implementation of resulting projects; may perform various Business Systems Management duties as required in the absence of the Business Systems Manager or as needed; responsible for security of GIS application environments: prepares and presents various technical reports and presentations; stays abreast of new trends and innovations in the field of technology with an emphasis on GIS applications available for local government needs; prepares cost estimates and justification for new or enhanced system modifications; prepares technical specs and requests for proposals for vendor services; evaluates bids and makes recommendations on vendor selection; Page 9 of 4 Resolution No. 2003-45 CITY t3F HUNTINGTON 13EACH S ity CLASS;SPECIFICATION TITLE: GEOGRAPHIC INFORMATION SYSTEMS DATE: MAY, 2003 (GIS) ADMINISTRATOR Investigates, analyzes, and resolves application performance problems; recommends and implements changes and improvements; identifies and plans for staff training needs with an emphasis on cross training; keeps accurate documentation of all applications, release levels, problem logs, and related information; stays abreast of latest releases of pertinent software and evaluates benefits or potential issues prior to upgrades; responsible for the development or purchase, installation, testing, documentation, training, and maintenance on GIS applications; serves as systems administrator for GIS systems; maintains up to date GIS layers; maintains current and accurate citywide geobase; provides GIS maps, reports and analyses to City departments; maintains GIS data security and ensures stable environment for userbase; prepares and maintains documentation on all facets of GIS environment; selects, trains, motivates and evaluates staff; creates training plans with an emphasis on cross training; participates in the development of budget; forecasts needs for staffing, equipment, materials, supplies and software; monitors expenditures; recommends adjustments as necessary; is available on a call out basis; and, works outside normal business hours as needed. The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed. %UALIFICATIpNS Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of: operations, services, characteristics and activities of a comprehensive geographic information systems program; principles, practices, methods and techniques of project management of simultaneous complex systems projects; basic network principles, practices and protocols; operational characteristics of computer systems, applications, and peripheral equipment; principles and practices of application installation, testing, troubleshooting, analysis, upgrade, problem resolution, and security administration; methods and techniques of resolving complex applications and integration issues; operational characteristics of multiple operating systems and platforms; wide variety of modern programming languages, operating systems, systems tools, and background platforms with emphasis on all products of E.S.R.I. for GIS applications; various GIS hardware such as heavy-duty plotters and digitizers; local Page 2 of 4 Resolution No. 2003-45 CITY 017 HUNTINGTON BEACH S ity CLASS.SPECII✓ICAT1.0 TITLE: GEOGRAPHIC INFORMATION SYSTEMS DATE: MAY, 2003 (GIS) ADMINISTRATOR government agency operations; principles and techniques of computer aided drafting and design; principles of database organization and design; cartographic principles and practices; principles of budget preparation and control; principles of supervision, training and performance evaluation; and, pertinent Federal, State, and local laws, codes, and regulations. Ability to: Plan, oversee and administer the City's geographic information systems environment; perform highly complex applications analysis, design, development and implementation duties; select, supervise, train, direct and coordinate the work of lower level staff, serve as lead project manager for complex applications projects; read, interpret and apply complex technical publications, manuals, and related documents; design, configure, and test highly complex application and system hardware and software; analyze, identify, recommend and implement efficient uses of GIS for all City departments; effectively integrate GIS with a wide variety of other applications; create, edit and plot GIS data and graphics; respond effectively to user base requests and inquiries; prepare clear and concise technical reports and diagrams; respond to EOC on call out basis as needed; design and produce complex maps and associated reports; communicate clearly and concisely, orally and in writing, conveying complex technical information in easily understood terms; establish and maintain effective and cooperative working relationships with those contacted in the performance of duties. Education: Bachelor's degree or state license in GIS, Planning, Architecture, Cartography, Environmental Sciences, or a closely related field. Experience: Five or more years performing the duties of a senior level GIS analyst or three or more years as a GIS systems supervisor of which, must include one or more years of administrative, supervisory responsibility. Special Requirements: Due to the nature and impact of the work performed and the accessibility to confidential and restricted information, an incumbent must be able to Garry a call out device and respond to emergency service cells on a 24 hour/7 day a week basis; complete a comprehensive background check with acceptable results; possess a valid California Driver's License and maintain an acceptable driving record; and, accept and adhere to City standards, policies, and procedures. PHYSICAL TASKS AND ENVIRONMENTAL CONDIT O S — Work involves sedentary Page 3 of 4 Resolution No. 2003-45 PITY OF HIJNTINGTON BEACH S CLA5S5PECIFICATION TITLE: GEOGRAPHIC INFORMATION SYSTEMS DATE: MAY, 2003 (GIS) ADMINISTRATOR to light work in an office environment. There is frequent need to sit for extended periods and to lift light objects (up to 15 pounds) and perform other similar actions during the course of the workday. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. Page 4 of 4 Resolution No. 200345 CITY OF HUNTING_. BEACH s , CLASS:SPECIFICATION TITLE: INFORMATION SYSTEMS TECHNICIAN IIIU1111V/SR DATE: MAY, 2003 JOB CODE: EMPLOYMENT STATUS: REGULAR FULL-TIME UNIT REPRESENTATION: MEA FLSA STATUS: NON-EXEMPT DUTIES SUMMARY Provides technical assistance to users for desktop operating systems, hardware and software. Performs troubleshooting and repair of a wide range of printers and peripheral equipment. Performs helpdesk function. Sets up new user hardware and configures systems. Delivers high-level customer service to all city users. Responsible for citywide data backups, and a wide variety of similar tasks as required. See Systems Environment attachment. DISTINGUISHING CHARACTERISTICS IS TECH 1 - This is the entry-level trainee class in the technician series. Performs a wide variety of tasks that do not require significant training and/or experience. This level does not necessarily have previous formal experience or training, but both are preferred. IS TECH 11 -This is the journey level class in the series. This level is trained and able to perform the basic functions of the technician series such as configuration of systems; basic hardware and software troubleshooting and repair; print jobs and citywide backups. IS TECH_ III - This is the advanced journey level in the series. This level performs complex systems troubleshooting and repair; provides high level of customer service to userbase; and is able to perform more complex technical duties as assigned. IS TECH IV - This is the advanced, specialized level in the series. This level may be assigned complex technical projects; cross trained with various staff across other areas in the department; and may specialize in a specific discipline such as printers, radios, or telephones. This level and above can disassemble various equipment such as PCs, inkjets and lasers; diagnose problems; and recommend solutions or resolve the issues themselves. SENIOR tS_TECHNIGIAN - This is the highest level in the series and most advanced. Page ? of 6 Resolution No. 2003-45 CITY OF HUNT#NGTON NO S ity CLASS.SPECIFICATION un, nm TITLE: INFORMATION SYSTEMS TECHNICIAN IIIUIUIVISR DATE: MAY, 2003 This level is highly trained and capable of the most complex operations tasks and functions. This level may have skills and cross training that will prepare them for growth into higher level hardware or software disciplines in the future. This level provides leadership and training to levels 1 through IV. They may be utilized outside of the operations group based on their skill level for various assistance to other work groups. Note: To meet operational needs of the department, recruitments to fill vacancies may address all positions in the series. EXAMPLES OF ESSENTIAL DUT1E5 Responsible overall for the critical functions of citywide backups and customer service to the desktop users. Maintains well-documented, organized tape library. Installs, configures, tests, troubleshoots, and repairs City's standard desktop hardware and software as well as various peripheral equipment. Performs hardware and software inventories as needed. Maintains the inventory database. Performs the helpdesk function. Trains and excels in customer service methods and practices. May be cross- trained to assist in various other workgroups. Understands basic networking and cable plant. Performs highest level of troubleshooting and repair to equipment prior to use of time and materials contract support. Interacts with vendors to ensure fast and efficient repair services. Runs batch and printer processes as needed. Prints pre-printed forms and distributes various printed materials. Performs routine recovery procedures in the event of malfunctions. Develops and maintains technical documentation of processes, procedures, and produces training materials. May develop and present various training sessions to users. Carries call out device and works non-business hours on occasion for specific functions or as emergency support. Provides high level help to users on Microsoft operating system issues and Microsoft Office suite products, and various other City applications and processes. Produces various reports, diagrams and presentations on operations related topics. Keeps abreast of latest trends and technologies. May perform data entry on an as-needed basis. Performs systems or software testing function for analysts or others as needed. Interacts with Links to increase their effectiveness and to provide high level of service to them. Monitors various systems for abnormal situations and error messages; responds to issues by resolving or referring to appropriate staff member. Researches equipment and software. Obtains cost quotes. Stocks and maintains various computer supplies such as appropriate tapes, blue-bar, forms, and various related items. Maintains a well documented spares inventory of basic high turnaround parks, equipment and devices. Performs receiving function of all hardware and software shipped to the City. Secures new items, keeps log of receiving information, and releases equipment to appropriate Page 2 of 6 Resolution No. 2003-45 CITY OF HUNTINGTON BEACH S ity CLASS`;SPECIFICATION x - a TITLE: INFORMATION SYSTEMS TECHNICIAN 1111111/IWSR DATE: MAY, 2003 personnel. Ships returns and logs shipping information. Performs a wide variety of other related duties and assignments as required. The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed. QUALIFICATIONS Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Mandton► requirements fob of all_Techncan Series classifications: Must be able to carry a call out device and respond to emergency services call out.; Must pass a police background investigation; Must possess a valid Gass "Cn California driver's license; Must read, sign, and commit to abiding by City standards, policies and procedures. Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: lS T" ECH I Knowledge of: Computer operations services and activities; Helpdesk functionality; Basic customer service principles and practices; Basic time management priniciples and practices; Basic stress management principles and practices; Proper grammar, punctuation and spelling; Personal computers, laptops, printers, and various peripheral equipment and devices; Microsoft operating systems including 2000 and XP, Microsoft office suite products; Data backup and restore functions, Basic troubleshooting methods and techniques; Modem business office practices, methods, and procedures; Modern office and computer equipment. Ability to: Quickly learn and apply new information, with an emphasis on technical information; Receive, interpret and perform assignments and Instruction; Adapt to a fast paced environment and work both independently and as part of a team; Read, interpret and follow technical information including operations procedures and processes; Operate personal computers, printers, and modern office equipment; Lift and move up to 50 pounds; Communicate clearly and concisely, both orally and in writing; Establish and maintain effective relationships with those contacted in the course of work. Page 3 of 6 Resolution No. 2003-45 CITYDF HUNTINGTON BEACH S ity CLASS SPECIFICATIQN El TITLE: INFORMATION SYSTEMS TECHNICIAN 1111111►1V1SR DATE: MAY, 2003 Education: High school diploma; Associate degree in computer science or closely related field preferred. Experience: One year of significant exposure to and technical support of personal computers and the overall field of technology. IS TECH 11 Knowledge of: Tech I knowledge requirements; Troubleshooting methods and techniques; resolutions and identification of appropriate staff for assistance when needed; Basic time management principles and techniques; Basic stress management principles and techniques; Procedures for research of technology hardware and software; Principles of obtaining accurate cost estimates and quotes; Optimization and tuning procedures for computers; Printer and peripheral troubleshooting and repairs; Data recovery and restore policies and procedures; Methods, policies, and practices of modern tape libraries. Ability to: Ability requirements of Tech 1; Analyze, identify and resolve basic computer malfunctions; Analyze, identify and resolve basic ols and software malfunctions; Recognize, document and communicate system errors to appropriate vendor or staff member; Follow technical procedures independently and precisely; Admit mistakes, request help and assist team members in resolving issues caused by mistakes; Work both independently and as a cohesive team member; Recognize and differentiate between critical functions vs. routine and respond accordingly; Effectively communicate technical information to users; Maintain service attitude and perspective under pressure; Apply organizational methods and practices to manage workload effectively and efficiently; Cross train others; Absorb and apply higher-level technical information. Education: Two years studies in a technical field; Multiple technical certifications; High school diploma; Associate degree in computer science or closely related field preferred. Experience: Two years or more as an IS Tech l or equivalent. I§ TECH III Knowledge of: Knowledge requirements of Tech 1►11; Advanced troubleshooting, diagnosis and repair of malfunctioning equipment and software; Advanced level of o/s and desktop application software support. Page 4 of 6 Resolution No. 2003-45 CITY W. HUNTINGTON BEACH LL ity 'cLASS SPECIFICATION a TITLE: INFORMATION SYSTEMS TECHNICIAN II11I1111VISR DATE: MAY, 2003 Ability to: Abilities of Tech IAI; Provide all facets of full helpdesk functionality; Provide assistance to other workgroups as needed; Work as a team member on special projects; Train and cross-train. Education: Associate degree in computer science or closely related field. Experience: Two years or more as an IS Tech li or equivalent. IS TECH N Knowledge of: Knowledge requirements of Tech 11111111; Advanced and specialized troubleshooting, diagnosis and problem resolution in focused areas such as IMDCs, radios, phones, networking, printers, PCs, or other devices; Advanced and specialized expert knowledge of focused software such as operating systems, ACCESS, PowerPoint, Excel, Word, or other software applications; Complex tools and techniques for focused problem resolution; Ability to: Abilities of Tech 1/111111; Provide high level, advanced technical support to specialized areas and environments; Self motivate and work independently or as a cohesive team member; Carry a leadership role in teams or in managing assigned projects; Train and cross train others; Education: Associate degree in computer science or closely related field; Completion of specialized training such as 2 years of electronics, telecommunications studies, or various advanced certification certificates demonstrating specific skill sets obtained. Experience: Two or more years as an IS Tech Ill or equivalent. SgNIOR IS TECHNICIAN Knowledge of: Knowledge requirements of Tech 1111111VIV; Expert level on all facets of operations services, activities, procedures and responsibilities; Expert level on all desktop hardware, software and operating systems; Expert level on one or more focused disciplines. Ability to: Abilities of Tech IIII/IIi/1V; Effectively perform any and all duties of a Technician at an expert level; Provide leadership to advanced operations projects and tasks; Effectively train lower level staff and end users; Effectively communicate technical information orally and in writing; Develop and present oral presentations with use of advanced PowerPoint, Excel, or other tools to enhance presentations; Perform analytical tasks; Perform various Operations Supervisor duties in their absence or as Page 5 of 6 Resolution No. 2003-45 CITY QF HUNTINGTON BEACH S ity CLASS`SPECIFICATION TITLE: INFORMATION SYSTEMS TECHNICIAN 111111111VISR DATE: MAY, 2003 needed. Education: Associate degree in computer science or a closely related field; Bachelor degree preferred; Certification in multiple disciplines or multiple certifications in a focused discipline. Experience: Two or more years as an IS Tech IV or equivalent. PHYSICAL TASKS AND ENVIRONMENTAL CONDITIONS —Work involves sedentary to light work in an office environment. There is frequent need to sit for extended periods and to lift objects (up to 15 pounds) and perform other similar actions during the course of the workday. Employee accommodations for physical or mental disabilities will be considered on a case-by case basis. Page 6 of 6 Resolution No. 2003-45 CITY OF HUNTINGTON BEACH S ity GLASS SPl*CIFICATION_ Title: Geographic Information Systems Analyst Date: October 2000 JOB CODE: 0178 EMPLOYMENT STATUS: REGULAR FULL-TIME UNIT REPRESENTATION: MEA FLSA STATUS: NON-EXEMPT DUTIES SUMMARY -- Performs a variety of professional office and field duties involved in development,implementation, operation, performance, and maintenance of the City's Geographic Information System (GIS); designs, compiles, stores, manages, and analyzes data which is referenced spatially; responds to requests and provides Geographic Information System data to City departments, outside agencies, and the public. DISTINGUISHING CHARACTERISTIC$ EXAMPLES OF ESSENTIAL DUTIES Participates in the development, implementation, operation, performance, and maintenance of the City's Geographic Information System; administers network including installation and maintenance of advanced hardware and software; analyzes spatial and tabular information to solve complex problems involving logical/physical entity relationships and geographic relationships; develops and updates GIS databases; develops and programs complex GIS applications using a variety of programming languages; designs, develops, and manipulates multi-faceted GIS themes; creates graphical user interface for Internet theme navigation; develops query and relational query methodologies for the manipulation of geographically referenced data; develops and maintains digital base maps; performs modeling and manipulation of digital map files; creates topology files for theme integration; develops GIS project methodologies and designs for Intranet and Internet use; develops statistical methods for the analysis and projection of GIS data; interfaces with surveyors to implement GPS control points collected in the field; checks positional and relative accuracy of GPS data; performs backups of all GIS related data; ensures integrity, quality, and accuracy of the City GIS system; provides technical support to City departments and other clients requesting GIS products ensuring clients receive accurate products including maps, charts, and graphs in a timely and appropriate manner; prepares GIS system documentation; develops specifications for new GIS hardware and software; performs other related duties and responsibilities as required. Page 1 of 3 Resolution No. 2003-45 777777777 CITY OF HUNTINGTON BEACH S it CLASS SPECIFICATION Title: Geographic Information Systems Analyst Date: October 2000 The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed. MINIMUM QUALIFICATIONS: Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of: Use, capabilities, characteristics, and limitations of GIS, personal, and network computer systems and related equipment; computer repair and maintenance procedures and techniques; principles and practices used in the design, implementation, and operation of relational database management systems; principles and procedures of systems analysis, design, security, planning, and documentation; cartographic, demographic, and statistical methods and standards; geography; digital orthophotography principles and practices; SQL; data schemas; geodetic GPS accuracy standards; surveying principles, procedures, and techniques; engineering principles, procedures, and techniques; mathematical principles including trigonometry and geometry; modern office procedures, methods, and equipment including computers; recent developments, current literature and information related to the fields of GIS, network systems and computer work stations. Ability to: Design, implement, maintain, and operate relational database management systems; troubleshoot software and hardware problems; prepare clear and concise technical reports and presentations; operate a variety of computer equipment and software relative to the assigned area of responsibility; read, interpret, and apply knowledge gained from complex technical publications, manuals, and other documents; respond to requests and inquiries from City departments, outside organizations, and the public; analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work. Education: A Bachelor's degree from an accredited college or university with major course work in geographic information systems, geography, cartography, computer science, or related Meld. Page 2 of 3 Resolution No. 2003-45 7.7 CITY OF HUNTINGTON BEACH S ity CLASS;SfECIF fCATI�JN m Title: Geographic Information Systems Analyst Date; October 2000 Experience; One and one half years of experience working with geographic information systems or closely related areas. Licenses and/or Certifications; Must possess a valid California driver's license. PHYSICAL TASKS AND NVIRON ENTAL CONI]Itl4 S -- See Physical task questionnaires, Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. 3630 Page 3of3 Resolution No. 2003-45 CITY OF HUNTINGTON BEACH S ity -LASS SPECIFICATION Him ==TITLE: FO SYS COMPUTER OPERATIONS SUPERVISOR DATE: MAY, 2003 JOB CODE: EMPLOYMENT STATUS: REGULAR FULL-TIME UNIT REPRESENTATION: MEO FLSA STATUS: EXEMPT DUTIES SUMMARY Under general supervision, supervises technicians staff and manages the operations function; responsible for critical citywide backups; provides technical support to City hardware, software and users; ensures work quality and adherence to established policies and procedures; provides high level technical and administrative support to management; and performs other duties as required. See Systems Environment attachment. QISTINGUISHING CHARACTgRISTICS This position is a management position that reports directly to the Director of Information Services. EXAMPLES OF ESSENTIAL DUTIES Plans, organizes and supervises the work of staff responsible for citywide desktop support. Develops, recommends and implements goals, objectives, policies, standards, procedures and priorities. identifies and implements opportunities for service delivery improvements. Trains staff and ensures delivery of outstanding customer service to users and works closely with other IS workgroups in a support role as needed; Develops, directs, and review work staff plans; assigns tasks and projects; monitors work flow; reviews and evaluates work products, methods, and procedures; takes corrective action as necessary; Oversees management of operations projects such as hardware and software research, installs, testing, troubleshooting, training, and documenting. Responsible for overall management of critical citywide backups operation including scheduling, media library, media supplies and media storage. Manages contracts such as media storage and time and materials hardware repair; Performs research, and stays abreast of latest technology equipment, software and innovations. Provides cost estimates; assists with procurements; responsible for Page 1 of 3 Resolution No. 2003-45 CITY OF HUNTINGTON MACH S ity CLASSSPEGIFICAT[ON TITLE: INFO SYS COMPUTER OPERATIONS SUPERVISOR DATE: MAY, 2003 receiving function of citywide technology shipments. Keeps various logs and databases to track pertinent information. Performs citywide inventory of hardware and software as required. Creates images and ghosts machines. Maintains spares, new parts, forms and various supplies inventory and tracking; Prepares and presents various technical reports and presentations. Establishes schedules and methods for providing operations services. Responsible for helpdesk function to offer quality support services to users; Prepares cost estimates and justification for new or enhanced system modifications; prepares technical specs and requests for proposals for vendor services; evaluates bids and makes recommendations on vendor selection; Recommends and implements changes and improvements. Identifies and plans for staff training needs with an emphasis on cross training. Selects, trains, motivates and evaluates staff; creates training plans with an emphasis on cross training; Participates in the development of budget; forecasts needs for staffing, equipment, materials, supplies and software; monitors expenditures; recommends adjustments as necessary; is available on a call out basis, working outside normal business hours as needed. Assures call out staffing for emergency purposes. The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed. QUALIFICATIONS Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of: Operations, services, characteristics and activities of a comprehensive information technology operations program; Principles, practices, methods and techniques of project management of simultaneous projects; Basic network principles, practices and protocols; Basic principles and techniques of time management, organization and stress management; Proper grammar, punctuation and spelling; Operational characteristics of computer systems, applications, and peripheral equipment; Principles and practices of hardware and software installation, testing, troubleshooting, analysis, upgrade, problem resolution, and security administration; Methods and techniques of resolving complex hardware and desktop software malfunctions; Operational characteristics of multiple operating systems and platforms; Wide variety of modern operating systems, troubleshooting tools and techniques with an Page 2 of 3 Resolution No. 2003-45 CI`fY OF HUNTINGTON BEACH S ity CLASS SPECIFICATION TITLE: INFO SYS COMPUTER OPERATIONS SUPERVISOR DATE: MAY, 2003 emphasis on the desktop including Windows gx, 2000, XP and the complete suite of Microsoft ofce products; Modern service request tracking systems and functionality; Principles of budget preparation and control; Principles of supervision, training and performance evaluation; Pertinent Federal, State, and local laws, codes, and regulations. Ability to: Analyze operations workload and systems utilization and make efficiency recommendations; Prepare clear, concise reports, diagrams and presentations; Perform highly complex h/w and s/w malfunction analysis, troubleshooting and problem resolution; Select, supervise, train, direct, coordinate and evaluate the work of lower level staff; Work effectively with all workgroups in a support role; Read, interpret and apply technical publications, manuals, and related documents; Design, configure, and test highly complex application and system hardware and software; Respond effectively to user base requests and inquiries; Communicate clearly and concisely, orally and in writing, conveying complex technical information in easily understood terms; Establish and maintain effective working relationships with those contacted in the course of work. Education: Bachelor's degree in computer science, information systems, or a closely related field. Experience: Five or more years performing all facets of technician operational duties; Two or more years performing the duties of an operations supervisor; One or more years of administrative, supervisory responsibility. Special Requirements: Due to the nature and impact of the work performed and the accessibility to confidential and restricted information, an incumbent must be able to carry a call out device and respond to emergency service calls on a 24 hourf7 day a week basis; complete a comprehensive background check with acceptable results; possess a valid California Driver's License and maintain an acceptable driving record; and, accept and adhere to City standards, policies, and procedures. PHYSICAL TA KS AND ENVI ON ENTAL COND T DN — Work involves Sedentary to light work in an office environment. There is frequent need to sit for extended periods and to lift light objects (up to 15 pounds) and perform other similar actions during the course of the workday. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. Page 3 of 3 Resolution No. 2003-45 ..CITY OF HUNTINCTON BEACH S ity CLASS,�PECiFICATION TITLE: TELECOMMUNICATIONS SPECIALIST DATE: MAY, 2003 JOB CODE: EMPLOYMENT STATUS: REGULAR FULL-TIME UNIT REPRESENTATION: MEA FI_SA STATUS: NON-EXEMPT UTIES SUMMARY Under general supervision, provides quality customer service in centralized communications systems billing, ordering and administrative support to ensure uninterrupted operation of existing services and facilitate system enhancements; and performs other duties as required within the scope of the classification. See Systems Environment attachment. DI TINGUISMING C ARACTERISTIC The Telecommunications Specialist is a single position class with responsibility providing communications support and administrative services. This position supervises the Telecommunications Technician that maintains the technical aspects of the telecommunications system. E AMPLES OF ESSENTIAL iQUTIES Provides quality customer service in centralized communications systems billing; orders for all communications needs including telephones, pagers, cellular and data services; maintains user databases; obtains bids for conventional or wireless telecommunications equipment or systems; responds to user inquiries, service requests or change orders including voice mail training or other service requests; orders new equipment; prepares and monitors operating budget; coordinates telecommunications needs to support building remodeling and departmental relocation. Coordinates service requests with staff or outside vendors; plans, schedules, selects or approves, and requisitions necessary equipment and related supplies. Interviews, trains and motivates employees; assigns and evaluates work, and recommends disciplinary action according to established City procedures; conducts performance appraisals, Supports and actively promotes the City's safety programs. Reports to the Emergency Operations Center when required during emergencies; responds to emergency calls for service on a call-out basis and works outside normal working hours as needed. Page 1 of 2 Resolution No. 200345 CITY Of HUNTINGTON BEACH 5 ity CLASS SPECIFICATION . H - e TITLE: TELECOMMUNICATIONS SPECIALIST DATE: MAY, 2003 The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification.. The City, at its discretion, may add, modify, change or rescind work assignments as needed. QUALIFICA TIQNS Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of: City and departmental polices and procedures; a variety of conventional or wireless telecommunications hardware and software; personal computers and software applications; quality service principles and practices; standard office principles and procedures; appropriate safety methods and techniques; budget and supervisory practices and principles. Ability to: Follow oral and written instructions; maintain and follow department processes and regulations; recognize hazardous situations and take corrective action; operate standard office equipment including personal computers and standard software applications; utilize computer databases to maintain and update records, files, and inventory; communicate effectively in oral and written form; maintain accurate records, record and retrieve general information; establish and maintain effective working relationships with vendors, contractors, City staff and supervisors. Education: The equivalent of a high school diploma. Associates degree in Telecommunications or a closely related field preferred. Experience: Three (3) years experience in the troubleshooting, programming, maintenance and administrative support of telecommunications systems. One (1) or more years of supervisory, administrative experience. Special Requirements: Due to the nature and impact of the work performed and the accessibility to confidential and restricted information, an incumbent must be able to carry a call out device and respond to emergency service calls on a 24 hour/7 day a week basis; complete a comprehensive background check with acceptable results; possess a valid California Driver's License and maintain an acceptable driving record; and, accept and adhere to City standards, policies, and procedures. PHYSICAL TASKS AND ENVIRONMENTAL CONDITIONS -- Work involves sedentary to light work in an office environment and requires extended sitting. Employee accommodations for physical or mental disabilities will be considered on a case-by-case. Page 2of2 Resolution No. 2003-45 CITY OF HUNTINGTON BEACH S ity CLASS.SP EC I FIC N TITLE: TELECOMMUNICATIONS SPECIALIST DATE: MAY, 2003 basis, Page 3 of 2 Resolution No. 2003-45 CITY t F HUN..INGTQN BEACH S . ittj CLpSS'SPECIFICATION TITLE: INFORMATION SYSTEMS SPECIALIST 111111p11V DATE: NOVEMBER 1999 JOB CODE: 0212 1 0213 1 0313 1 0214 EMPLOYMENT STATUS: REGULAR FULL-TIME UNIT REPRESENTATION: MEA FLSA STATUS: NON-EXEMPT DUTIES SUMMARY — Provides technical assistance to system users for computer related problems; provides support for desk top computer equipment including hardware, software, and peripheral printers and related equipment; serves as the primary interface between the end user and information system staff; upgrades existing hardware and software; performs a variety of technical tasks relative to assigned area of responsibility. DISTINGUISHING CHARACTERISTICS: Information Systems Specialist I — This is the entry level class in the Information Systems Specialist series. This class is distinguished from the Information Systems Specialist II by the performance of the more routine tasks and duties assigned to positions within the series including responding to and resolving problems from system users. Since this class is typically an entry level class, employees may have only limited or no directly related work experience. Information,Systems Specialist 1111 — This is the full journey level class within the Information Systems Specialist series. Employees within this class are distinguished from the Information Systems Specialist I by the performance of the full range of duties as assigned including the installation and modification of various software applications. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level or when filled from the outside, have prior experience. This class is distinguished from the information Systems Specialist III in that the latter provides advanced technical support to system users. Infonnatign Systems Specialist III — This is the advanced journey level class in the Information Systems Specialist series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed and the complexity of duties assigned. Employees perform the most difficult and responsible types of duties assigned to classes within this series including providing advanced Pagel of 6 Resolution No. 2003-45 is CITY QF HUNTINGT4N BEACH 5 iv CLASS SPECIFICATION TITLE: INFORMATION SYSTEMS SPECIALIST IA1I1I111V DATE: NOVEMBER 1999 technical support to system users. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility. Information„SvstemsSpecialist IV -- This is the advanced specialized level class in the information Systems Specialist series. Positions at this level are distinguished from other classes within the series by the focus on application development and network administration. Employees provide complex technical support to City business and network application development, testing and implementation. Positions at this level would also have responsibility for local area network administration duties. EXAMPLES OF E SENT DUTIES — Performs technical duties in the implementation and maintenance of information systems, software and hardware; receives requests for assistance on desk top and computer related problems including hardware, software, peripheral printers and 'related equipment; receives and logs user calls regarding hardware, software and network connectivity issues; receives and logs in problem notification; determines severity of problem and resolves or refers to appropriate staff member; troubleshoots and resolves problem or refers to network staff; coordinates trouble ticket generation and tracking with appropriate network personnel; ensures prompt and accurate status feedback to clients and information systems staff; ensures quality customer service to client users; ensures proper and accurate feedback on technical problems; coordinates communications between client, providers, vendors and information systems staff, prepares and maintains a variety of logs, records and reports on help desk operations including vendor service logs, purchase orders, inventory, status reports and problem resolution; installs system and network personal computer cabling and wiring; determines communication needs for new equipment installation; participates in the planning, implementation and installation of new desktop computer units and/or peripherals; coordinates major equipment repairs; locates vendors and ships parts as needed for repairs; arranges for vendor to perform on-site repairs; performs a variety of duties in the installation, configuration and troubleshooting of hardware and software applications and equipment related to local area networks; maintains network components including routers, bridges, hubs, multi-plexors and smart switches; confers with information services staff in the evaluation, selection, acquisition and implementation of computer hardware and/or software solutions; provides various applications development support in response to staff needs including software installation, set up and configuration, and troubleshooting user problems; maintains existing computer applications by modifying programs or implementing new programs; test modified program for possible errors and resolve as needed; designs data and application structures for new computer Page 2 of 6 Resolution No. 2003-45 CITY of HunlrfNCTON B�acH s CLASS`SPCIFICATIQN TITLE: INFORMATION SYSTEMS SPECIALIST 1111111111V DATE: NOVEMEER 1999 application systems using appropriate design tools; analyze current systems; designs data structures and application interfaces; designs on-line screens, maps, reports, forms, menus and input and output records; writes, tests, debugs and installs applications; develops optimum software configurations to achieve application functional goals; locates, reviews, reformats, converts, and downloads existing system data; installs, tests ad connects applications on personal computers; monitors networks for usage and space capacity; purges old documents from system volume; maintains and provides technical support for new or current applications; troubleshoots and resolves application or database problems; evaluates requests for application enhancements; provides guidance to end users on applications use and operating parameters; oversees quality assurance for new applications; reviews new application software for compliance with applicable quality assurance standards before implementation; performs related duties and responsibilities as required. The preceding duties have been provided as examples of the essential types of work performed within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed MINIMUM QUALIFICATIONS: Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying, A typical combination includes. Information-Systems Specialist Knowledge of: Operations, services and activities of a client support help desk program; telephone line type and testing equipment; basic local area network concepts; methods and techniques used in troubleshooting various computer application problems; personal computer hardware and software components; principles and practices of customer service; operational characteristics of various computer software packages; modern office procedures, methods and equipment including computers. Ability to: Perform the full range of help desk duties; respond to and identify user needs and determine resolutions; learn methods and techniques of system programming and software installation; learn principles and practices of computer science and information systems; learn to recommend, designs implement and Page 3 of 6 Resolution No. 2003-45 CITY OF HUNTINGTON BEACH s GLASS SPECIFICATION TITLE: INFORMATION SYSTEMS SPECIALIST I/11111111V DATE: NOVEMBER 1999 install computer software applications; learn to assist in the operation and maintenance of computer equipment; learn to troubleshoot computer equipment problems; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work. Education: Equivalent to the completion of the twelfth grade supplemented by specialized training in information systems, computer science or a related field. Experience: One year of information systems support experience. Information Systems Specialist 11 In addition to the qualifications for Information Systems Specialist 1: Knowledge of: Methods and techniques of programming and software installation; personal computer hardware and software components; computer software and operating systems; principles and practices of computer science and information systems; operational characteristics of local area network systems; computer software and operating systems; principles and practices of hardware and software troubleshooting; operational characteristics of various computer hardware systems and software applications. Ability to: Recommend, implement and install computer software applications; troubleshoot computer equipment problems; monitor and maintain local and wide area networks; learn to monitor, maintain and administer a variety of network operating systems. Education: Equivalent to the completion of the twelfth grade supplemented by specialized training in information systems, computer science or a related field. Experience: Two years of increasingly responsible support or software installation experience. Information Systems Specialist ill In addition to the qualifications for Information Systems Specialist 11: Wage 4 of 6 Resolution No. 2003-45 CITY OF IHUNTINGTON BEACH S + its CLASS SPECIFICATION . CD TITLE: INFORMATION SYSTEMS SPECIALIST 1111111111V DATE: NOVEMBER 1999 Knowledge of: Advanced methods and techniques of application development, system design, programming and software installation; operational characteristics of mainframe and network operating systems; advanced principles and practices of computer science and information systems; advanced principles and practices of software troubleshooting. Ability to: Analyze, evaluate and modify operating methods and procedures; monitor, maintain and administer a variety of network operating systems. Education: Equivalent to the completion of the twelfth grade supplemented by specialized training in information systems, computer science or a related field. Experience: Three years of increasingly responsible information systems support, application installation or programming experience. Information Systems Specialist I In addition to the qualifications for Information Systems Specialist III: Knowledge of: Methods and techniques of using application design and development tools; methods and techniques of applications, development and programming; database application principles and concepts. Ability to: Apply a wide variety of application programming languages; integrate multiple data sets and data designs to individual applications; independently perform a variety of responsible applications and development duties. Education: Equivalent to completion of the twelfth grade supplemented by specialized training in information systems, computer science or a related field. Experience: Four years of increasingly responsible information systems support, application installation or programming experience. PHYSICAL TASKS AND ENVIRONMENTAL CONDITIONS -- See Physical task questionnaires. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. Page 5 of 6 Resolution No. 2003-45 CITY OF HUNTINGTON BEACM ity CLASS:.SPECIFICATION TITLE: INFORMATION SYSTEMS SPECIALIST IIIIIIIUIV DATE: NOVEMBER '1999 1 Page 6 of 6 Resolution No. 2003-45 CITY.OF HUNTINGTON BEACH S ;ity CLASS'SPECIFICAT#(7N TITLE: COMPUTER OPERATOR DATE: NOVEMBER 1999 JOB CODE: 0193 EMPLOYMENT STATUS: REGULAR FULL-TIME UNIT REPRESENTATION: MEA FLSA STATUS: NON-EXEMPT DUTIES SUMMARY _ Performs duties and responsibilities involved in operating the City's computer data center; sets up, monitors and operates various data processing equipment and associated peripheral devices; monitors and controls batch and on-line production jobs; maintains and troubleshoots computer terminal operations; performs daily backups; responds to questions and inquiries from system users; and performs a variety of technical tasks relative to assigned area of responsibility. EXAMPLES OF ESSENTIAL__DUTIES -- Operates the City's computer data center, operates large mainframe computer systems and a variety of peripheral equipment including monitors and terminals, printers, disk drives, tape drives, and other computer data processing equipment; monitors batch jobs for daily processing; documents all jobs completed; conducts system and database backups on a routine basis; troubleshoots problems on equipment; performs minor repairs on computer equipment; monitors system, identifies malfunctions and initiates corrective action as necessary to maintain schedules and to ensure integrity of production files and output; provides assistance to users with special requests, reports, or outputs; answers questions and assists users with software and hardware questions; maintains computer room, computer and peripheral equipment; performs related duties and responsibilities as required. The preceding duties have been provided as examples of the essential types of work performed within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed. MINIMUM QUALIFICATIONS: •rly I T •� Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of: Operational characteristics of centralize computer equipment and peripherals including monitors and printers; proper operation, use and application of Page 1 of 2 Resolution No. 2003-45 CITY OF'HUNTINGTON BEACH S tt+j CLASS SP�CIFIGATION TITLE: COMPUTER OPERATOR ©ATE; NOVEMSER 1$99 computers and related peripherals; computer and peripheral equipment maintenance methods and procedures; methods and techniques of scheduling production jobs; methods and techniques of performing daily system backups; inventory principles and methods; record keeping and documentation principles and practices; modern office procedures, methods and equipment including computers and supporting word processing and spreadsheet applications. Ability to: Perform technical duties in support of a centralized data processing environment; operate a computer and peripheral equipment; analyze and resolve computer related system problems; coordinate production schedules and timelines; monitor computer systems and peripherals; type and enter data accurately and at a speed necessary for successful job performance; understand and follow oral and written instructions; work independently in the absence of supervision; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work. Education: Equivalent to the twelfth grade supplemented by specialized coursework in computer science, data processing or a related field. Experience: One year of responsible computer operations experience. PHYSICAL TASKS AND ENVIRONMENTAL CONDITIONS -- See Physical task questionnaires. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. Page 2 of 2 ,t R s ? 003 -Y 5 STATE OF CALIFORNIA COUNTY OF ORANGE ) ss: CITY OF HUNTINGTON BEACH } 1, CONNIE BROCKWAY, the duly elected, qualified City Clerk of the City of Huntington Beach, and ex-officio Clerk of the City Council of said City, do hereby certify that the whole number of members of the City Council of the City of Huntington Beach is seven; that the foregoing resolution was passed and adopted by the affirmative vote of at least a majority of all the members of said City Council at an regular meeting thereof held on the ,ltn day of June, 2003 by the following vote: AYES: Green, Boardman, Houchen, Hardy NOES: Sullivan, Cook ABSENT: Coerper ABSTAIN: None City Clerk and ex-officio CI rk of the City Council of the City of Huntington Beach, California 3 i