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Centric Resources, Inc. - 1997-07-07
(10) E-16. 07/07/97 - CounciTrAgency Agenda - P (City Council) Request For Insurance Waiver Of 30 Day Notice Of Cancgliati Request For Professional Liability Insurance For Two GothardlHoaver p_ role Consultants -- (Kobayashi & Associated And (Schiermeyer Consultant-sm CC) - CC- 8 - Waive the provision for the 30 day notice of cancellation in the e non payment, and the professional liability insurance requirement for two consult companies: Kobayashi & Associates and Schiermeyer Consultant Services, SC.q GothardlHoover Extension Project. Submitted by the Public Works Director (Approved 6-0 -- Julien: Absent) E-17. (city Cou�r c_iI) Professional Services Contract Between The citY And C ntric Resources, Inc.. To Procure Hardware And Provide Services To ReplaceFire Department File Server & Waiver Of Certain Insurance Requirements - Approve and authorize the Mayor and City Clerk to execute a Professional Services Contract between the City of Huntington Beach and Centric Resources, Inc., in the amount of $123,892, including waiver of the thirty -day notice requirement for cancellation of Worker's Compensation and waving the separate additional insured endorsement for sixty days. Submitted by the Fire Chief [Approved 6-0 -- Julien: Absent] E-18. (City Council) (Deferred From March 17._1997) Resolution No. 97-20 - Administrative Insurance Waiver Process - Establishes Minimum lnsurancQAnd lndAmnity Requirement - Adopt Resolution No. 97-20 - "A Resolution Of The City Council Of The City Of Huntington Beach Revising Resolution No. 6227 Establishing Minimum Insurance And Indemnity Requirements." Revising the minimum insurance and indemnity requirements and establishing an administrative waiver and modification process. Gubmit ed by the City Attorney arid, Administrative Services Director [Approved 6-0 -- Julien: Absent] E-19. (City Council) pp o al Of Community Oriented Policing Service Making Officer gedeployment Effective (COPSMORE) 1996 Federal Grant Ayyard - Accept the Federal Grant Award of $203,994 for reimbursement of software and equipment and authorize expenditures. Submitted by the Police Chief [Approved 6-0 -- Julien: Absent] E-20. (City Council) Resolution No 97-44 - Office Of Criminal Justice Planning Grant Proposal (Serious Habitual Offender Program) - Adopt Resolution No. 97-44 - "A Resolution Of The City Council Of The City Of Huntington Beach Approving Participation In The Office Of Criminal Justice Planning. Serious Habitual Offender Program. " Submitted DY the Police Chief (Joint Grant Proposal with Cities of Westminster and Seal Beach) [Adopted 6-0 -- Julien: Absent] (10) A, CITY OF HUNTINGTON BEACH 2000 MAIN STREET CALIFORNIA 92648 OFFICE OF THE CITY CLERK CONNIE BROCKWAY CITY CLERK CITY CLERK LETTER OF TRANSMITTAL REGARDING ITEM APPROVED BY THE CITY COUNCILIREDEVELOPMENT AGENCY APPROVED JTEM DATE: 9 7 TO: ATTENTII DEPARTY Stye t � • �. o?X� % REGARDI city, slag, zip See Attached Action Agenda Item Z ` / •7_ _ Date of Approval 7 Enclosed For Your Records Is An Executed Copy Of The Above Referenced Item For Your Records. LnAt� tu 4z4V-t' Connie Brockway City Clerk Attachments: Action Agenda Page • / — Agreement V Bonds Insurance RCA Deed Other Remarks: CC: _ ✓ )\ Dcp rime 1 RCA Agreeme Insurance Other i ___i[/ N e D a cnt ' Agreem �R-' Insurance Other RCA V V " Dame Department RCA Agreement insurance Other Risk Management Department Insurance Copy G: Fo11o%Nup'a grmts'trans:tr 1 Telephone: 714.536.5227 i • Council/Agency Meeting Held: Zi2477 Deferred/Continued to: ®'Approved ❑ Condi ionally Approved ❑ Denied 6-0 �{ Council Meeting Date: 07/07/97 City erk's Signature Department ID Number: FD 97-009 CITY OF HUNTINGTON BEACH REQUEST FOR COUNCIL ACTION SUBMITTED TO: HONORABLE MAYOR AND CITY COUNCIL MEMBERS SUBMITTED BY: MICHAEL T. UBERUAGA, City Administrator PREPARED BY: MICHAEL P. DOLDER, Fire Chie SUBJECT: FIRE DEPARTMENT FILE SE VER REPLACEMENT Statement of Issue, Funding Source, Recommended Action, Alternative Action(s), Analysis, Environmental Status, Attachments) !A - Statement of Issue: Should the City complete the relocation of its fire dispatch services to Metro Cities Communications Center which includes connecting all Huntington Beach fire stations, training center and shop to fire administration, city hall and other Metro Cities agencies? This connectivity requires the replacement of the existing fire department file server and the purchase of additional hardware and software upgrades. A formal bid process identified Centric Resources, Inc. as the best vendor to provide these services, at a cost of $123,891. Funding Source: The estimated annual savings to the City of Huntington Beach resulting from the relocation of dispatch services to Metro Cities is $175,000. At the time of the relocation, it was anticipated that approximately $142,162 would be necessary to complete the transition. Therefore, the first year's savings to the City was reduced to $32,838 and the remainder of the savings was added to the fire department's FY96197 operating budget to ensure the completion of the project. No additional appropriation is required since all funds identified for this project ($123,891) are currently budgeted. . a� ,C� CPuJI� Recommended Action: Motion to approve and authorize the Mayor o execute a professional services contract with Centric Resources, Inc. in the amount of $123,892, including waiver of the thirty -day notice requirement for cancellation of Worker's Compensation and waving the separate additional insured endorsement for sixty days. Alternative Action(s): Do not approve the contract with Centric Resources, Inc. to complete the relocation project. �'k MEETING DATE: 07/07/97 DEPARTMENT ID NUMBER: FD 97-009 Analysis: The relocation of fire dispatch services to the Metro Cities Communications Center in June 1997, resulted in an annual net savings of $175,000 to the City of Huntington Beach. These savings were immediate, with the exception that in the first year (FY 1996/97), the overall savings of $175,000 was reduced by $142,162 to fund necessary costs for completing the transition. One component of the transition to Metro Cities is to provide communications links between all Huntington Beach fire stations, Metro Cities Communications Center and all Metro Cities agencies. The backbone communications network, which is the frame relay lines that' physically connect all locations, has been installed and is operational. All fire department computer hardware was upgraded, and Windows 95 software was installed to provide the TCP/IP communications protocol necessary to communicate over the frame relay network. Other software that allows Huntington Beach computers to talk to the host computer in Anaheim has been installed and is operational. The unfinished portion of the communications component is to connect the fire stations, training center and fire shop to city hall using the existing backbone network. To do this, the fire department's four (4) year -old file server must be replaced to handle the additional workload. Additional hardware and software must be purchased to allow electronic mail messaging between the six (6) Metro Cities fire departments, as well as to the rest of the City of Huntington Beach. A second file server, which will handle all fire department records, will be connected to the main server so that firefighters at the stations can retrieve and view stored records such as occupancy records, permits and completed incident reports. The communications link from the fire stations to fire administration will also improve the overall efficiency of the department. All fire department administrative forms will be created on the computers and will be sent electronically rather than hand carried from the fire stations to city hall. Incident records from the previous dispatch computer system will be converted to the new data base server and stored with incident information being generated by the Metro Cities dispatch computer system. All incident and inspection records will be stored in the same software format, on the same computer, and will be accessible from any fire department computer throughout the City. Due to the specific technical expertise required, the existing workload faced by the City's Informations Technology Division, and because of the immediate need of the server replacement, it was decided to contract with an outside agency. The outside contractor would be able to immediately 'provide the specific technical expertise required, plus all elements of the file server replacement which include: network design, hardware and software procurement, system installation, transition from old server to new, development and implementation of security measures, staff training and network administration support. FD97-009 -2- 06/27/97 7:58 AM MEETING DATE: 07/07/97 DEPARTMENT ID NUMBER: FD 97-009 After completing a formal bid process, the fire department has selected Centric Resources, Inc., a MicroAge partner, as the desired vendor. Attachment 1 is the contract developed by the Huntington Beach City Attorney's office for this project and the required Certificates of Insurance provided by the vendor, Centric Resources; Attachment 2 is Centric Resource's response to the Request for Proposal that was issued by the City and which describes all services to be performed by the vendor. The total cost for all elements of the project (hardware, software and services) is $123,891. Insurance: Centric Resources, Inc. has complied with all the City's insurance requirements with two exceptions: The first exception is that a ten-day notice would be provided for cancellation of Worker's Compensation instead of the City's thirty -day notice requirement. Because of the project's technical nature, work can be stopped immediately and the shorter notice period would have no significant impact. The second exception is that the separate insurance endorsement would be provided within sixty days while the project proceeds. In the meantime, the Certificate of Insurance, contained in Attachment 2, does name the City of Huntington Beach as an additional insured. Also while the project continues, Centric Resources has agreed to delay all City payments until the separate insurance endorsement is received. Because timing of the project is critical and the exceptions are minor, staff recommends that the City immediately proceed with the contract. Environmental Status: There is no anticipated environmental impact. Attachment(s): RCA Author: 1. Professional Services Contract between the City of Huntington Beach and Centric Resources, Inc. to procure hardware and provide services to replace fire department file server. 2. Centric Resources, Inc. response to Request for Proposal #97-0404 and Certificate of Insurance. (oN -F 1-e /� o-+�ltc,t o-4-` -e6d C,j y -fby?U611c -ReVIFW ). Keith, C., phone extension 5235 FD97-009 -3- 06/27/97 7:58 AM 0 ATTACHMENT I • 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 PROFESSIONAL SERVICES CONTRACT BETWEEN THE CITY OF HUNTINGTON BEACH AND CENTRIC RESOURCES, INC. TO PROCURE HARDWARE AND PROVIDE SERVICES TO REPLACE FIRE DEPARTMENT FILE SERVER Table of Contents WorkStatement....................................................................................................1 CityStaff Assistance..............................................................................................2 Timeof Performance.............................................................................................2 Compensation......................................:................................................................4 ExtraWork...........................................................................................................2 Methodof Payment...............................................................................................2 Disposition of Plans, Estimates and Other Documents...........................................4 Indemnification and Hold Harmless.......................................................................4 Workers' Compensation.........................................................................................5 Insurance............................................................................................................... 5 Certificates of Insurance.......................................................................................6 Independent Contractor........................................................................................7 Termination of Agreement....................................................................................7 Assignment and Subcontracting............................................................................7 Copyrights/Patents.............................. .................................................................7 City Employees and Officials................................................................................8 Notices................................................................................................................. 7 Immigration.......................................................................................................... 8 Legal Services Subcontracting Prohibited.............................................................8 AttorneyFees.......................................................................................................9 Entirety................................................................................................................9 31k/PCD/Cenhid6/ I OM PROFESSIONAL SERVICES CONTRACT BETWEEN THE CITY OF HUNTINGTON BEACH AND CENTRIC RESOURCES, INC. TO PROCURE HARDWARE AND PROVIDE SERVICES TO REPLACE FIRE DEPARTMENT FILE SERVER THIS AGREEMENT, made and entered into this ?fl, I day of 1997, by and between the City of Huntington Beach, a municipal corporation of the State of California, hereinafter referred to as "CITY", and CENTRIC RESOURCES, INC., a California corporation, hereinafter referred to as "CONSULTANT." WHEREAS, CITY desires to engage the services of a consultant to procure hardware and provide services to replace Fire Department file server in the City of Huntington Beach; and Pursuant to documentation on file in the office of the City Clerk, the provisions of HBMC-Chapter=3.03 relating to procurement of professional service contracts has been complied with; and CONSULTANT has been selected to perform said services, NOW, THEREFORE, it is agreed by CITY and CONSULTANT as follows: WORK STATEMENT CONSULTANT shall provide all services as described in the Request for Proposal, and CONSULTANT's proposal dated May 21, 1997, (hereinafter referred to as Exhibit -"A"), which is attached hereto and incorporated into this Agreement by this reference. Said services shall sometimes hereinafter be referred to as "PROJECT." CONSULTANT hereby designates John Gooley, who shall represent it and be its sole contact and agent in all consultations with CITY during the performance of this Agreement. 2. CITY STAFF ASSISTANCE CITY shall assign a staff coordinator to work directly with CONSULTANT in the performance of this Agreement. 3/k/PCD/Crntrid6110/97 3. TIME OF PERFORMANCE Time is of the essence of this Agreement. The services of the CONSULTANT are to commence as soon as practicable after the execution of this Agreement and all tasks specified in Exhibit "A" shall be completed no later than three (3) months from the date of this Agreement. These times may be extended with the written permission of the CITY. The time for performance of the tasks identified in Exhibit "A" are generally to be shown in the Scope of Services on the Work Program/Project Schedule. This schedule may be amended to benefit the PROJECT if mutually agreed by the CITY and CONSULTANT. 4. COMPENSATION In consideration of the performance of the services described herein, CITY agrees to pay CONSULTANT a fee not to exceed One Hundred Twenty Three Thousand, Eight Hundred Ninety One Dollars ($123,891). 5. EXTRA WORK In the event CITY requires additional services not included in Exhibit "A," or changes in the scope of services described in Exhibit "A," CONSULTANT will undertake such work after receiving written authorization from CITY. Additional compensation for such extra work shall be allowed only if the prior written approval of CITY is obtained. 8. METHOD OF PAYMENT A. CONSULTANT shall be entitled to progress payments toward the fixed fee set forth herein in accordance with the progress and payment schedules set forth in Exhibit "A". B. Delivery of work product: A copy of every technical memo and report prepared by CONSULTANT shall be submitted to the CITY to demonstrate progress toward completion of tasks. In the event CITY rejects or has comments on any such product, CITY shall identify specific requirements for satisfactory completion. Any such product which has not been formally accepted or rejected by CITY shall be deemed accepted. 2 3WKD/Centric/6/14/97 C. The CONSULTANT shall submit to the CITY an invoice for each progress payment due. Such invoice shall: 1 } Reference this Agreement; 2) Describe the services performed; 3) Show the total amount of the payment due; 4) Include a certification by a principal member of the CONSULTANT's firm that the work has been performed in accordance with the provisions of this Agreement; and completed. 5) For all payments include an estimate of the percentage of work Upon submission of any such invoice, if CITY is satisfied that CONSULTANT is making satisfactory progress toward completion of tasks in accordance with this Agreement, CITY shall promptly approve the invoice, in which event payment shall be made within thirty (30) days of receipt of the invoice by CITY. Such approval shall not be unreasonably withheld. If the CITY does not approve an invoice, CITY shall notify CONSULTANT in writing of the reasons for non -approval, within seven (7) calendar days of receipt of the invoice, and the schedule of performance set forth in Exhibit "A" shall be suspended until the parties agree that past performance by CONSULTANT is in, or has been brought into compliance, or until this Agreement is terminated as provided herein. D. Any billings for extra work or additional services authorized by CITY shall be invoiced separately to the CITY. Such invoice shall contain all of the information required above, and in addition shall list the hours expended and hourly rate charged for such time. Such invoices shall be approved by CITY if the work performed is in accordance with the extra work or additional services requested, and if CITY is satisfied that the statement of hours worked and costs incurred is accurate. Such approval shall not be unreasonably withheld. Any dispute between the parties concerning payment of such an invoice shall be treated as separate and apart from the ongoing performance of the remainder of this Agreement. 3 3AJPCD/Cen1rid6/1 U/97 0 0 7. DISPOSITION OF PLANS, ESTIMATES AND OTHER DOCUMENTS CONSULTANT agrees that all materials prepared hereunder, including all original drawings, designs, reports, both field and office notices, calculations, maps and other documents, shall be turned over to CITY upon termination of this Agreement or upon PROJECT completion, whichever shall occur first. In the event this Agreement is terminated, said materials may be used by CITY in the completion of PROJECT or as it otherwise sees fit. Title to said materials shall pass to the CITY upon payment of fees determined to be earned by CONSULTANT to the point of termination or completion of the PROJECT, whichever is applicable. CONSULTANT shall be entitled to retain copies of all data prepared hereunder. a. INDEMNIFICATION AND HOLD HARMLESS CONSULTANT hereby agrees to indemnify, defend, and hold and save harmless CITY, its officers and employees from any and all liability, including any claim of liability and any and all losses or costs arising out of the negligent performance of this Agreement by CONSULTANT, its officers or employees. 9. WORKERS COMPENSATION CONSULTANT shall comply with all of the provisions of the Workers Compensation Insurance and Safety Acts of the State of California, the applicable provisions of the California Labor Code and all amendments thereto; and all similar state or federal acts or laws applicable; and shall indemnify, defend and hold harmless CITY from and against all claims, demands, payments; suits, actions, proceedings and judgments of every nature and description, including attorney fees and costs presented, brought or recovered against CITY, for or on account of any liability under any of said acts which may be incurred by reason of any work to be performed by CONSULTANT under this Agreement. CONSULTANT shall obtain and furnish evidence to CITY of maintenance of statutory workers compensation insurance and employers liability in an amount of not less than $100,000 bodily injury by accident, each occurrence, $100,000 bodily injury by disease, each employee, and $250.000 bodily injury by disease, policy limit. 4 3/k/PCD/Cent ic/G/10/97 10. INSURANCE In addition to the workers compensation insurance and CONSULTANT's covenant to indemnify CITY, CONSULTANT shall obtain and furnish to CITY the following insurance policies covering the PROJECT: A. General Liability Insurance A policy of general public liability insurance, including motor vehicle coverage. Said policy shall indemnify CONSULTANT, its officers, agents and employees, while acting within the scope of their duties, against any and all claims of arising out of or in connection with the PROJECT, and shall provide coverage in not less than the following amount: combined single limit bodily injury and property damage, including products/completed operations liability and blanket contractual liability, of $1,000,000 per occurrence. If coverage is provided under a form which includes a designated general aggregate limit, the aggregate limit must be no less than $1,000,000. Said policy shall name CITY, its officers, and employees as Additional Insureds, and shall specifically provide that any other insurance coverage which may be applicable to the PROJECT shall be deemed excess coverage and that CONSULTANTS insurance shall be primary. Under no circumstances shall said abovementioned insurance contain a self - insured retention, or a "deductible" or any other similar form of limitation on the required coverage. B. Professional Liability Insurance. CONSULTANT shall acquire a professional liability insurance policy covering the work performed by it hereunder. Said policy shall provide coverage for CONSULTANT's professional liability in an amount not less than $500,000 per claim. A claims made policy shall be acceptable. 5 34L/PCD/Ccntric/6/10/97 11. CERTIFICATES OF INSURANCE: ADDITIONAL INSURED ENDORSEMENTS Prior to commencing performance of the work hereunder, CONSULTANT shall furnish to CITY certificates of insurance subject to approval of the City Attorney evidencing the foregoing insurance coverages as required by this Agreement; said certificates shall: 1. provide the name and policy number of each carrier and policy; 2. shall state that the policy is currently in force; 3. shall promise to provide that such policies will not be canceled or modified without thirty (34) days prior written notice of CITY; 4. and shall state as follows: "The above detailed coverage is not subject to any deductible or self -insured retention, or any other form of similar type limitation." CONSULTANT shall maintain the foregoing insurance coverages in force until the work under this Agreement is fully completed and accepted by CITY. The requirement for carrying the foregoing insurance coverages shall not derogate from the provisions for indemnification of CITY by CONSULTANT under the Agreement. CITY or its representative shall at all times have the right to demand the original or a copy of all said policies of insurance. CONSULTANT shall pay, in a prompt and timely manner, the premiums on all insurance hereinabove required. 12. INDEPENDENT CONTRACTOR CONSULTANT is, and shall be, acting at all times in the performance of this Agreement as an independent contractor. CONSULTANT shall secure at its expense, and be responsible for any and all payment of all taxes, social security, state disability insurance compensation, unemployment compensation and other payroll deductions for CONSULTANT and its officers, agents and employees and all business licenses, if any, in connection with the services to be performed hereunder. 13. TERMINATION OF AGREEMENT All work required hereunder shall be performed in a good and workmanlike manner. CITY may terminate CONSULTANTS services hereunder at any time with or without 6 31klPCDICentrid6I10197 I 0 cause, and whether or not PROJECT is fully complete. Any termination of this Agreement by CITY shall be made in writing, notice of which shall be delivered to CONSULTANT as provided herein. ,14. ASSIGNMENT AND SUBCONTRACTING This Agreement is a personal service contract and the supervisory work hereunder shall not be delegated by CONSULTANT to any other person or entity without the consent of CITY. 15. COPYRIGHTS/PATENTS, CITY shall own all rights to any patent or copyright on any work, item or material produced as a result of this Agreement. 16. CITY EMPLOYEES AND OFFICIALS CONSULTANT shall employ no CITY official nor any regular CITY employee in the work performed pursuant to this Agreement. No officer or employee of CITY shall have any financial interest in this Agreement in violation of the applicable provisions of the Califomia Govemment Code. 17. NOTICES Any notice or special instructions required to be given in writing under this Agreement shall be given either by personal delivery to CONSULTANT's agent (as designated in Section 1 hereinabove) or to CITY s Fire Chief as the situation shall warrant, or by enclosing the same in a sealed envelope, postage prepaid, and depositing the same in the United States Postal Service, addressed as follows: TO CITY: Fire Chief City of Huntington Beach 2000 Main Street Huntington Beach, CA 92648 TO CONSULTANT: John Gooley Senior Account Manager 4 Hutton Center Drive, Ste. 570 Santa Ana, CA 92707 7 3/k/PCD/Ccntric16/10/97 18. IMMIGRATION CONSULTANT shall be responsible for full compliance with the immigration and naturalization laws of the United States and shall, in particular, comply with the provisions of the United States Code regarding employment verification. 19. LEGAL SERVICES SUBCONTRACTING PROHIBITED CONSULTANT and CITY agree that CITY is not liable for payment of any subcontractor work involving legal services, and that such legal services are expressly outside the scope of services contemplated hereunder. CONSULTANT understands that pursuant to Huntington Beach City Charter Section 309, the City Attorney is the exclusive legal counsel for CITY; and CITY shall not be liable for payment of any legal services expenses incurred by CONSULTANT. 20. ATTORNEY'S FEES In the event suit is brought by either party to enforce the terms and provisions of this agreement or to secure the performance hereof, each party shall bear its own attorney's fees. S REST OF PAGE NOT USED 8 31k/PCD/Centric/5110/47 • 21. ENTIRETY The foregoing, and Exhibit "A": attached hereto, set forth the entire Agreement between the parties. IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by and through their authorized offices the day, month and year first above written. r-NUC By: 4rr�1 /J r A-Aj 4,F--j print name ITS: (arrcle one) SecretaryZh Financia{ Officer/Asst. Secretary - Treasurer i? City Admin CITY OF HUNTINGTON BEACH, A municipal corporation of the State of California Mayor ATTEST: d4w.;, City Clerk APPROVED AS TO FORM: City Attorney /b INITIATED AND APPROVED: Fire Chief 9 3/k/PCD/Centric1611 Q/97 0 ATTACHMENT 2 Centric Resources, Inc. A BUSINESS PARTNER OF MICROAGE A%k MicroAge RFP Proposal #97-0404 Huntington Beach Fire Department File Server Migration Project Revision C 21 May1997 Presented to: Colleen Keith City of Huntington Beach i HBFD File Server Migratio roject RFP #97-0404 Response Revision C TABLE OF CONTENTS TABLE OF CONTENTS................................................................................. .......1 EXECUTIVESUMMARY...............................................................................................4 1.0 FIRM OVERVIEW.....................................................................................................6 IA COMPANY PROFILE........................................................................................................6 1.2 PARTIAL CLIENT LIST....................................................................................................7 1.3 FINANCIAL STATEMENT..................................................................................................8 1.4 EXPERIENCE IN HARDWARE/SOFTWARE DEVELOPMENT.................................................8 1.5 EXPERIENCE IN NOVELL AND MICROSOFT......................................................................8 1.6 EXPERIENCE IN PROJECT MANAGEMENT.........................................................................9 1.7 EXPERIENCE IN FRAME RELAY........................................................................................9 1.8 EXPERIENCE IN QUICK MAIL...........................................................................................9 2.0 PROJECT UNDERSTANDING...............................................................................10 2.1 CURRENT ENVIRONMENT .................... 2.2 PROJECT SUMMARY ............................. 2.2.1 HBFD OBJECTIVES/NEEDS.................. 2.2.2 HBFD BID EXPECTATIONS ................. 2.2.3 HBFD CUSTOMER EXPECTATIONS ...... ....................................................................10 ....................................................................11 ....................................................................11 ....................................................................12 ....................................................................13 3.0 PROJECT APPROACH...........................................................................................16 3.1 OVERVIEW.................................................................................................................16 3.2 RECOMMENDED HARDWARE / SOFTWARE...................................................................17 _3.3 OUTLINE OF HOW TO ENSURE A SUCCESSFUL ENGAGEMENT.......................................18 3.3.1 PROJECT MANAGEMENT..............................................................................................18 3.3.2 DISCOVERY AND PLANNING.....................................................................................:.18 3.3.3 PLATFORM SELECTION AND CONFIGURATION.............................................................18 3.3.4 MANUFACTURER SUPPORT..........................................................................................19 3.3.5 TIMELINE...................................................................................................................19 3.3.6 CHANGE CONTROL.....................................................................................................19 3.3.7 SKILL TRANSFER........................................................................................................19 3.4 RECOMMENDED DESIGN..............................................................................................19 3.4.1 SITE PREPARATION.....................................................................................................19 3.4.2 SERVER INSTALLATIONS............................................................................................19 3.4.3 _MIGRATION FROM OLD SERVER TO NEW SERVER.........................................................20 3.4.4 SIECURITY...................................................................................................................21 3.4.5 FILE SERVER APPLICATIONS........................................................................................21 3.4.6 EMAIL.........................................................................................................................21 3.4.7 PRINTING....................................................................................................................21 3.4.8 MESSAGING TRANSPORT MECHANISM(MTM)..........................................................21 3.4.9 TAPE BACK-UP UNIT...................................................................................................22 3.4.10 ENVIRONMENTAL IMPACTS.......................................................................:...............22 1 5/21/97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. 0 HBFD )File Server Migratio roject •RFP #97-0404 Response Revision C 3.4.11 SYSTEMS EXPANSION CAPABILITIES 3.4.12 LICENSING...............................................................................................................24 3.5 IMPLEMENTATION PHASES........................................................................................24 3.5.1 DRAFT TIMELINE.........................................................................................................24 3.5.2 INITIAL JAD SESSION...................................................................................................24 3.5.3'DISCOVERY PHASE......................................................................................................25 3.5.4.TRANSIITION PHASE....................................................................................................26 3.5.5 EXECUTION PHASE......................................................................................................26 3.5.6 MAINTENANCE PHASE.................................................................................................27 3.6 SCHEDULING..............................................................................................................27 3.7 C;ONFIGURATION........................................................................................................28 3.8 PROJECT MILESTONES.................................................................................................28 3.9 PROJECT DELIVERABLES............................................................................................29 3.9.1 DISCOVERY PHASE......................................................................................................29 3.9.2 TRANSISTION PHASE...................................................................................................29 3.9.3 EXECUTION PHASE......................................................................................................29 4.0 MAINTENANCE AGREEMENTS.........................................................................30 4.1 MANUFACTURE'S WARRANTIES.....................................................................................30 4.2 MIS/CENTRIC SERVICE ADVANTAGE...............................................................................30 4.3 IMMEDIATE VS DELAYED RESPONSE TIME......................................................................31 4.4 TRAVEL POLICY.............................................................................................................31 4.5 SYSTEM ADMI\ISTRATOR ASSISTANCE....................................................... ..............31 4.6 ROUTINE FILE/ARCHIVE MAINTENANCE.........................................................................31 4.7 BLOCK OF HouRs.........................................................................................................32 5.0 KEY PERSONNEL SUPPORTING PROJECT....................................................33 5.1 - PROJECT MANAGER...................................................................................................33 5.2 PRODUCT ACQUISITION SERVICES MANAGER............................................................ 33 5.3 QIC PROJECT COORDINATOR......................................................................................34 5.4 TECHNICAL SUPPORT ENGINEER................................................................................34 5.5 INSTALLATION/MIGRATION SERVICES ........................................... .........................34 5.5.1 SERVICE LEVEL TECHNICIANS.....................................................................................34 5.6 SINGLE POINT OF CONTACT........................................................................................35 6.0 TRAINING OUTLINE..............................................................................................36 7.0 ASSUMPTIONS.........................................................................................................36 8.0 REFERENCE LETTERS.........................................................................................36 9.0 GENERAL INSTRUCTIONS FOR COST SCHEDULE......................................40 9.1 COST SCHEDULE........................................................................................................40 9.2 PAYMENT TERMS AND CONDITIONS...........................................................................40 9.2.1 13ILLING SERVICES......................................................................................................40 9.2.2 STAFF BILLING............................................................................................................40 2 5121197 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. ' 1 • HBFD File Server Migration Project •RFP #97-0404 Response Revision C 9.3 PAYMENT.....................................................................................................................40 9.4 LIABILITY INSURANCE..................................................................................................40 ADDENDUMS 1. MICROSOFT REFERENCE LETTER.................................................................Al `2. HARDWARE/SOFTWARE QUOTE.....................................................................A2 3. TRAINING OUTLINE.............................................................................. DELETED 4. COST OF SERVICES..............................................................................................A4 5. LIABILITY INSURANCE.......................................................................................A5 3 5/21197 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. Q HBFD File Server Migration roject Executive Summary •RFP #97-0404 Response Revision C Centric/MIS is pleased to provide this proposal to the Huntington Beach Fire Department (HBFD) in response to the File Server Migration Project RFP. Centric/MIS believes that because of our experience serving clients such as HBFD, combined with our local and national capabilities, broad service offerings, extensive inventory, multi -vendor technical capabilities, financial stability, and quality client service, we are well positioned to satisfy HBFD requirements. Centric Resources (Prime Contractor) is responding through the MicroAge Infosystems Services (MIS) branch structure. Centric/MIS combines a wide variety of resources available, and this combination of local and national strength will be focused on meeting HBFD's specific requirements to ensure total satisfaction. To ensure that the project is successfully implemented Centric/MIS will manage the project through a dedicated account team assigned to HBFD throughout the entire life of the project. Based on information received thus far, the Centric/MIS team will consist of a minimum of 4 dedicated seasoned professionals serving in the capacity of account support, project management, and engineering and technical support. Centric/MIS is located at 4 Hutton Center Drive, Suite 570 Santa Ana, and is well within the one hour driving time to respond to HBFD emergencies located at 2000 Main Street, Huntington Beach. The Centric/MIS National Account Team will have at our disposal the resources of the MicroAge Infosystems Services global network, as well as the strategic partnerships that have been established with firms such as IBM, Hewlett Packard, Compaq, and HBFD's chosen leasing Provider. The HBFD File Server Migration Project (Phases 1-4) will include a stream of services including the following: • Project Discovery and Engineering Services • Pre -Order Support Services • Procurement & Configuration Services • Desktop & Network Integration • Email • Security • Firewall • Virus Protection • Printing • Message Transport Mechanism • Data Management System • Systems-Mana_ gement • Desktop User Support Services • Training (Skill Transfer) • Server Support • User Orientation The following program components are available for follow-on phases: • Internet and Intranet Upgrade • WIN 95 to NT Workstation Migration • Software Site License Management • Hardware additions, moves, and changes • Hardware repair • Training: • Application Training • Developers Training • Executive Technology Utilization 5121/97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. � l • HBFD File Server Migration Project Commitment • RFP 097-0404 Response Revision C Most successful agreements require all involved parties to share in the ownership and appropriate responsibilities of achieving successful results. Therefore, Centric/MIS assumes that HBFD will participate, cooperate, and support the program. 5/21/97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. m HBFD File Server Migration roject 1.0 Firm Overview 1.1 COMPANY PROFILE •RFP #97-0404 Response Revision C Centric Resources, Inc. (Centric/MIS) was founded in 1993 by Robin Kennedy and her partners Andy Anderson and Barry Noebel and is headquartered in Santa Ana, California. The company has 150 employees with the average tenure of ten years in the industry. We have satellite locations in Texas and New York. Centric/MIS is a new breed of technology services provider focused in the area of distributed processing solutions. Effectively partnering with MicroAge InfoSystems Services in all business practices has enabled Centric/MIS to achieve the goal of $100 million in revenue at the end of its third year in business. Centric/MIS serves as the National Managing Engagement Team for customers such as HBFD. When HBFD enters into a contractual relationship with Centric and MicroAge InfoSystems Services, MicroAge endorses, supports, and guarantees the business engagements of HBFD and Centric/MIS. This powerful business model provides clients with superior technical expertise, flexibility, financial and business strength, and the responsiveness imperative for success in today's dynamic distributed systems environment. Centric/MIS incorporates MicroAge Headquarter services, people and resources in its account relationships and brings the strength of a $4 Billion, Fortune 500 company into our client engagements without burden of the typical red tape associated with large bureaucratic organizations. Our integrated "stream of services" methodology includes the services offered by Centric/MIS's "Customer Focused Business Units". Customer Focused Business Units CLIENT DEVELOPMENT OFFICE PRODUCT ACQUISITION SERVICES QUALITY INTEGRATION CENTER ENTERPRISE ARCHITECTURE EXTENDED TECHNOLOGY RESOURCES ADVANCE BUSINES! SOLUTION • Compstltive Strategies , Quotas Image , UWNYAN Engineering r Contract ,E-Mall • Manage Business PartnerRelationships , Order ♦ Status stage Conflg r Massaging Services r Tamp to Perm r Bubble ,EDI fDatabase Tool • Discovery , Reports Spec. label , Business Project Serve. rElectronic Cat Transition Manageman r Consultation Asset Tag Ship , Desktop Services ,Asset Databas • Engagement Process Asset Sweep , Help Desk Services • Measure Success F W sb Service sCriteria , Asset Management 5121197 Confidential Document Material may not be shared without prior written consent. Centric Resources, inc. Q 1r HBFD File Server Migration roject 1.2 Partial Client List • McDonnell Douglas Corp. • TRW • Northrop Grumman • LA Cellular • Allergan • Nestle • Red Robin S • Rockwell International Corp. • Unisys • Regency Health Care *RFP #97-0404 Response Revision C • Boeing • Hughes • Long Beach Bank • Toyota • FHP • MCA Universal • UNOCAL • Integrated Systems Services • Parsons Engineering 7 5/21;97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. 0 UBFD File Server Migration roject 1.3 1.4 1.5 Financial Statement *RFP #97-0404 Response Revision C MicroAge has one of the strongest financial positions is the industry. A strong equity base, combined with virtually no long-term debt, gives MicroAge the financial capacity to continue to grow at a rapid pace. This financial capacity, coupled with one of the lowest cost structures in the business, provides MicroAge a competitive advantage in achieving revenge and market share gains. It also becomes a strategic advantage in negotiating new business opportunities with our vendors. Revenues have grown more than 40% over the past five fiscal years with operating expenses decreasing to less than 4% of revenue. Five Year Financial Summary Revenue 3,516,446 2,941,100 2,220,816 1,509,823 1,016,948 Cost of Goods Sold 3,331,610 2,789,009 2,105,069 1,432,477 960,462 Gross profit 184,836 152,091 115,747 77,346 56,486 Working Capital 110,568 107,703 120,556 84,315 44,573 Total Assets 689,505 572,563 510,199 323,409 226,892 Debt to Total Capital 3% 4% 2% 2% 16% ankruptcy, pending litigation; planned office closure Nould:impede.MIS/Gentric's abthty to complete this Experience in Hardware 1 Software Development As exemplified by being recognized as the 1994 Western Region MicroAge MIS Branch of the Year, the 1995 and 1996 :MicroAge MIS National Branch of the Year, and the 1996 MicroAge Eagle Award, we are proud of our successful hardware and software deployment for both large and small accounts. Among our valued customers are Texaco, Rockwell, FHP, UNOCAL, Allergan, Mitsubishi, McDonnell Douglas Aerospace and Parsons. The following specific examples are cited specifically for their hardware and software Refresh and Retrofit deployment. Partial Customer List: • Texaco 2000 Refresh/Retrofit HW/SW • 'UNOCAL 150 WN95 Migration • McDonnell Douglas 7500 Retrofit HW/SW • Parsons 10,000 Refresh • Regency Health Care 105 N'T Server Migration Nation Wide *(including Norton Administrator for Networks deployment) Experience in Novell and Microsoft As both a Novell Gold Authorized dealer and a Microsoft Solution Provider/Partner, Centric/MIS has a wealth of experience in conducting Network Operating Systems upgrades from Novell products to Windows NT. These upgrades have been completed in organizations as large as UNOCAL and Rockwell, and in all types of environments, from traditional offices to tanker ships. Centric/MIS currently maintains 14 CNE's, 3 MCSE's and 10 NT authorized technicians. 8 5/21197 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. HBFD File Server Migration —Project RFP #97-0404 Response Revision C A Microsoft reference letter is addendum 1 to the RFP. 1.6 Experience in Project Management Centric/MIS, acting as the "Prime Contractor", will meet or exceed all service level requirements for all HBFD locations. Using industry standards as guidelines we will continually work with HBFD management and users to tailor service -level standards to meet specific on -going operational requirements. The key to the success is effective management of the overall program and of the individual functions involved in the process. Our team recognizes this due to years of experience. A transition team will be assembled and dedicated to evaluate and make recommendations on how to structure the support plan HBFD. This team includes people who will direct the efforts in all aspects of our solutions and be responsible for interfacing with HBFD team as well as any displaced vendors. Centric/MIS specializes in the management of complex opportunities with a focus on multi -faceted client requirements. Centric/MIS intends to apply its standard program management methodology which contains the following elements: Program Management Elements: • Definition of client objectives • Planning and scheduling using automated tools • Communication between account team and client management • Change control and impact evaluation • Skills and resource management • Program tracking and progress reporting • Procedure development • Preparation of customized reports • Transition reviews for continuous process improvements 1.7 Experience in Frame Relay Centric/MIS hag several engineers that have extensive Frame Relay experience in the creation of Wide Area Networks (WAN). Other vendors are currently administering the HBFD WAN, therefore our experience is not planned to be utilized on this project, but may be called on as needed. 1.8 Experience in Quick Mail Centric/MIS.ltas an engineer who has worked with both Macintosh and PC version of Quick Mail over the past 5 years. We also have engineers that are experienced in all manners of E-mail cross communications including x.440 commercial gateway applications. The intent of this section has been to illustrate CentrialMIS's Project expertise in and commitment to quality project management. This section cannot, however, adequately describe CentricIMIS's real strength --its people. We invite HBFD associates to MicroAge Headquarters In Tempe to meet with CentriclMIS executives and operations management This meeting will give us the opportunity to demonstrate our capabilities and will allow HBFD to observe, first- hand, the dedication to quality and commitment of our associates 5/21197 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. 4 HBFD File Server Migration roject 2.0 PROJECT UNDERSTANDING 2'.1 Current Environment •RFP #97-0404 Response Revision C SITES: HBFD Administrative Office, seven (7) or eight (8) fire stations, a regional training center, a Metro Cities Communication Center, and a mechanics fire shop. USERS: Each of the remote sites has from two (2) to six (6) workstations per site, with approximately 55 total users at the remote sites per day. There are about 140 total users at the remote sites. The workstations are connected to a Novell file server through 10 base T cable. PRINTERS: Printing from each workstation is through print queues on the Novell server that are re -directed to local printers connected to workstations running Novell R-Printer. (16 different printer types are utilized through -out the H13FD Civic Center to be connected to the server). FILE SERVER: AST 486 with Novell Netware 3.11 to provide basic file and print sharing to the forty (40) workstations located in the Fire Administration office at Huntington Beach City Hall (HBCH). The server is also connected to the City's file server so that Calendar and Email functions can be shared between the two servers. SOFTWARE: Beyond Mail (2.0), On -Time (1.6), and Quick Mail. COMMUNICATION: HBFD currently uses Beyond Mail for email communications off the city's server. HBFD uses On -Time for calendar communication with the rest of the city (50-user Novell Netware version 1.6 on the fire department server) FRAME RELAY NETWORK: Metro Cities Communication Center provides emergency dispatch services. HB fire stations are currently using the frame relay network to communicate with Anaheim site, and the fire departments administrative office is currently connected to the Anaheim site. DESKTOPS: Gateway Pentium (133/166) using Win95. A few Pentium 75's and 90's of other brands. All desktops have been wired for connectivity. Desktops do not have connectivity software loaded. IS SECTION: HBFD does not have an internal IS section, but will assign specific staff members to work with vendor. MAIL FEATURES: Mail server is located on the city's Novell file server. Services are used by attaching to the Novell Server by mapping a drive and executing Beyond Mail. FIRE MED: Recently purchased an NT Application Server with Hubs and Routers. Information will be passed from Anaheim to fire stations. (Server resides in Civic Center building). Figure 1 illustrates a basic understanding of HBFD current environment. 10 5/21 /97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. City Novell 3.11 3eyond Mai On -Time IPX Calendar E-Mail Existing System Your Recommendations Recommended Solutions Huntington Beach Fire Department File Server - Migration Project FRAME Figure 1 Novell Client - MS Client �0,'�� ` FS 1 FS2 OR FS3 ' FS4 FS8 Regional Dispatch • • Fireshop HBFI) File Server Migratio0roject RFP #97-0404 Response Revision C 2.2 Project Summary Huntington Beach Fire Department (HBFD) expresses three main purposes for this project: 1) replace its existing Novell 3.11 file server with a Windows NT Server capable of handling up to 200 simultaneous users, and utilizing components of the Microsoft Back Office Suite. 2) connections to all of its remote fire stations, a regional training center, and mechanic shop facility for messaging capabilities. HBFD is also considering changing their email and calendar software. 3) disk storage requirement --records management system capable of handling 10 years of existing data. Store all fire department data (archival, ongoing and critical) The hardware platform designed for HB Fire Department should provide excellent performance and provide plenty of expansion options for growth. Proiect Svstem Requirements: • Processor • Intel based Pentium Pro 20OMHz • Fast Wide SCSI Bus • 64MB ECC Memory (to accommodate MS Exchange, memory must be 128M or greater) • 1 OGB Disk Storage • RAID Array Controller • Software • Win NT 4.0 • MS Back Office Suite • Security Firewall • Server Workstation • 17" Color Monitor • Communications • 10/100 LAN Interface • Frame Relay Communication • Maintenance • Manufacture On -Site Warranty Service • Email • Attach Documents • --Low Learning Curve • Standard Forms • Communicate back n forth between fire stations • Scheduling/Calendar 2.2.1 HBFD Objectives/Needs The following table illustrates HBFD objectives/needs as identified in the RFP along with the applicable RFP response paragraph reference: 11 5121 /97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. HBFD File Server Migration Project �RFP #97-0404 Response Revision C Anaheim, and to the other six (6) fire departments that are members of the regional center. HBFD wishes to use the existing Frame Relay network to 3.4.3 connect its administrative office with the remote fire stations and city sites. Future upgrade to Windows NT workstations is possible and 3.5.3 should be factored into the overall network plan. HBFD has a great need for the archiving, storage and 3.4.3 retrieval of vital documents in a common server. HBFD has a critical issue regarding security. The server 3.4.4 design needs to be such that there is NO single point of failure and that problems are identified before they occur. HBFD has other servers and mainframes of vary operating 3.4.4 systems that they need to communicate with. Systems operation are required on a 24 hour per day, 7 days 3.4.4 a week. Email communications must be maintained with the rest of 3.4.6 the city with MS Exchange or similar product. Server will be brought up in parallel to the old server. 3.4.2 Critical work will be done after normal business hours. 3.4.2 Existing Novell security and network setup will be migrated 3.4.4 over to the NT environment. All FD workstations will be connected to the new NT 3.4.3 network. Remote workstations will be set up so that user data is 3.4.3 automatically stored on the server for backup purposes. 2.2.2 HBFD BID Expectations The following table illustrates HBFD BID expectations as identified in the, along with the applicable RFP response paragraph reference: EXPECTATIONSBID Bid will include any modifications/configurations necessary 3.4.3 to allow each workstation to connect to the NT server by way of the existing Frame Relay Network. Bid shall provide a detailed plan for the migration of the 3.4 users from the existing environment to the NT environment Bid will address location requirements for hardware: 3.5.3 Power requirements Power back-up systems Air conditioning requirements Bid will identify any potential environment impacts and i3.4.10 provide recommendations for resolution. Bid must include projected growth capabilities of system 3.4.11 being proposed. Bid needs to detail the recommendations for 3.4 communicating between the fire department and: City of HB file server FireMed File Server Metro Cities Main Frame Host Computer 12 5/21197 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. r� + HBFD File Server Migration roject *FP #97-0404 Response Revision C HP SureStore 6000 Tape Back-up Intranet Internet Bid will identify solutions for communicating between 3.4 different software environments: ON Time (Novel] NLM Ver 1.61) Beyond Mail (Windows 2.0b/MHS Apple Quick Mail Bid will provide a maintenance agreement to include 4.0 different pricing for: • On -Site vs. Remote maintenance • 240 • M-F, 8-5 with hourly costs for responses at other times • Hourly Time and Materials • Hardware maintenance • Immediate (1 hour) vs Delayed (4-hour) response times • Travel a time, if included separate • Routine File/Archive Maintenance * Hourly rates for system administration assistance Provide a narrative indicating project understanding and 2.0 HBFD needs, and how Centric/MIS proposes to meet the needs identified in the RFP. Provide a description of vendors qualifications including 1,0 documents that confirrns status as a Microsoft Solution Provider. Provide a description of key personnel supporting the 5.0 project Provide a non -technical description of the solutions being 3.4 proposed. Provide an estimation of time required to complete the 3.5.1 project. Provide at least three references of similar projects $.0 Provide a financial statement. 1.3 Provide total cost or price, including a breakdown of how 9.1 it was computed. Provide method of payment. 9.3 2.2.3 HBFD Customer Expectations The following table illustrates HBFD Customer Expectations as identified in the RFP, along with the applicable RFP response paragraph reference: System must be designed to accommodate multiple 3.4 operations, including: • Manage file and print server operations • Store all fire department data: Archival, Ongoing, and Critical • Provide several layers of redundancy and/or backup capabilities Meet with HBFD staff to review all details of the proposed 3.5.1 13 5/21 /97 Confidential Document Material may not he shared without prior written consent. Centric Resources, Me. HBFD File Server Migration roject *FP #97-0404 Response Revision C network design, and confirm all elements of the project. Be a licensed Microsoft Service Provider. 1.5 Anticipate as much as possible, all required hardware/ 3.2 software and labor required. Provide a network design that will provide several layers of 3.4.4 fault tolerance and redundancy. Recommend hardware and software to the HBFD. 3.2 Provide coordination for the purchase of hardware and 5.2 software. Provide installation services for the hardware and software 3.5.3 purchased. Provide an inventory list of all hardware and software 3.9.2 purchased to include: name manufacture model number/serial number description Provide all manufacture documentation received with 3.9.2 purchases. Specify site preparation requirements. 3.4.1 Identify costs associated with site preparation. 9.1 Be available for immediate response in the event of an 4.3 emergency. Vendor's office must be located within one hour driving Executive Summary time from HBFD Administration building located at 2000 Main Street. Project Management personnel must meet the same distant 3.3.1 requirement. Technical support personnel must meet the same distant 3.3.2 requirement. Have excellent operational and technical knowledge of MS 1.4 NT and MS Back Office Suite. Have excellent technical knowledge of and provide 1.5 technical advice for IPX and TCP/IP protocols. Have excellent technical knowledge of and provide 1.8 technical advice for Quick Mail Have excellent technical knowledge of and provide 1.4 technical advice for MHS gateway interfaces Have excellent technical knowledge of and provide 1.7 technical advice for Frame Relay data technology Coordinate with any other vendor currently represented in 3.5.3 the existing fire department network. • Pac Bell for Frame Relay • Volt Communications for Frame Relay • Keystone Information Systems (Anaheim's computer software provider Develop a network design and provide all of the set up for 3.4 the server and all workstations. With fire department staff, vendor will set up network 3.5.3 groups, printer groups, and assist staff with any other set up requirements. 14 5/21197 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. m r HHFD File Server Migratio roject �RFP #97-0404 Response Revision C Program network security onto server and all workstations. 3.4 Provide an outline of the proposed migration strategy. 3.4 Provide full documentation on all security and 3.9.3 administration. Provide documentation of the network design. 3.9.3 Outline scope of training that will be provided to fire 6.0 department administrative personnel for: • server administration • network design • network security • basic network administration • security measures • routine maintenance features Recommend any additional training. 6.0 Ensure that server h/w, shv and communication links are 3.5.3 fully operational and reliable prior to termination. 15 5/21/97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. Q HBFD File Server Migration roject 3.0 Project Approach 3.1 Overview: *RFP #97-0404 Response Revision C The key factor in the success of any project is the commitment of a skilled, experienced project management team. For this reason, the approach Centric/MIS will utilize will center around the establishment and actions of the Project Management Team for HBFD. This Team will consist of individuals who have proven themselves on numerous migration and retrofit projects similar to HBFD. The actual implementation of the HBFD File Server Migration Project will be achieved in the following manner: Phase 1: Discovery and Planning Phase Phase 2: Transition Phase Phase 3: Execution Phase Phase 4: Maintenance Phase Possible Follow-on phases to this project: Phase 5: Internet/Intranet Upgrade (Services Only) Phase 6: WIN95 to NT Workstation Migration (70 Workstations) See Quotation sheet for price estimates 3.2 Recommended Hardware / Software WIN NT Server Microsoft Windows NT Server will be utilized as the network operating system. The NT Server is reliable, secure, easy to use, and scaleable to accommodate growth. As an extremely fast file and print server, Windows NT Server will allow HBFD to share information and access printers and other devices across the network. The NT Server is also a high performance operating system which will provide functionality and performance in a secure and stable environment. And because the NT server comes with built-in utilities, protocols, and services that HBFD will need for their network, it is both easy to administer and an exceptional value. The NT Server also includes licensing tools that will help HBFD track license usage. Microsoft SOL Server (Option) Microsoft SQL Server is recommended for the high-performance database management system for managing and storing HBFD's data, and it is designed specifically for distributed client/server computing. Its powerful management tools, built-in data replication, and open system architecture provide a superior platform for delivering cost-effective information solutions. The hardware as it relates to SQL Server is primarily concerned with system processors, memory, disk subsystem, and the network. At this time, the database application software is unknown; therefore Centric/MIS has recommended a mid -range server hardware platform to meet the anticipated HBFD's requirements. MS Exchange Server Microsoft Exchange Server is recommended for HBFD email requirements. Exchange Server is the email server with integrated groupware that [Hakes it easier to communicate. Exchange combines electronic mail, group scheduling, electronic forms, and groupware applications on a single platform that you can manage with a centralized administration program. It is the most reliable way to send email and access groupware over any network. It provides the reliability and 16 5/21/97 Confidential Document Material may not be shared withoutprior written consent. Centric Resources, Inc. �t HBFD File Server Migrati roject ORFP #97-0404 Response Revision C security essentials to mission=critical applications. Messages are delivered consistently, and they can be signed and sealed with digital signatures and encryption to ensure security also provides troubleshooting features to help IS managers keep track of how email and document sharing systems are performing during peak times, when servers have an unfortunate habit of getting clogged. The server includes a simple GUI from which administrators can centrally manage all Exchange server components ---including receipts, connectors, gateways, and servers —across the entire organization. Systems Management Server (Option) Systems Management Server is recommended as a solution for managing networked workstations. This solution includes software and hardware inventory, software distribution and installation, managing shared applications, helpdesk functions, remote diagnostics, and network and computer performance monitoring and troubleshooting. Server Hardware Hewlett Packard is the preferred hardware choice for all servers. The hardware platform will be designed to provide excellent performance and has plenty of expansion options for future growth. Server Applications On -Time Enterprise for Novell Netware 1.6 is currently being used on the HBFD existing file server. This software must be upgraded to an NT version. We recommend ON -Time Enterprise 4.0 WIN NT version. MS Client must be installed on all workstations. Licenses: For desktops accessing more than three of the BackOffice server applications, Centric/MIS recommends HBFD consider the BackOffice Client Access License. It gives each desktop access to any of the individual BackOffice applications running on any server in HBFD's organization. Due to the requirement that the BackOffice server license requires you to run all the BackOffice server applications on a single machine (server), Centric/MIS recommend you purchase individual product server licenses. (NT, Exchange, SQL, and if required SNA and SMS) Email To run Microsoft Exchange off the new NT server while maintaining compatibility with Beyond Mail, Centric/MIS recommends an MHS gateway software be purchased to be utilized between the two systems. Microsoft WIN95 comes with a version of Exchange Client (universal in -box) which does not include a gateway or directory synchronization. However, Centric/MIS recommends HBFD utilize `Outlook' or 'Microsoft Exchange Server Client', as the messaging system that has a gateway, directory synchronization, and other advance services. These options are provided as part of the Microsoft Exchange Server and are at no additional cost to HBFD. DiskKeWer DiskKeeper effectively defragments files and frees space. Restores and maintains NT system performance. Defragments multiple disks automatically while system is in use. Full network controls allow administrator to install, schedule, and monitor defragmentation. Will not corrupt or lose data. WIN NT has no built-in defragmenter and back -up -and -restore does nothing to fix fragmentation. 17 5/21/97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. 6 so HBFD File Server Migratiolroject WFP #97-0404 Response Revision C Vinca Standby Server for NT Standby Server for NT provides NT mirroring on a standby machine. Upon failure of the main server, the standby machine takes on the identity of the main server and continues to make the data available to network clients. Hardware / Software Quote: Hardware / Software Quote is addendum 2A to this RFP. 3.3 Outline of How to Ensure a Successful Engagement In order to ensure that the HBFD File Server Migration project goes smoothly, the following factors must all come together: 1. Expert Project Management 2. Diligent Discovery and Pre -Installation Planning 3. Proper Platform selection and configuration 4. Manufacturer Support 3.3.1 Project Management Ensuring a successful engagement requires a multitude of disciplines and competencies. Although some of these disciplines may be more complicated than the others, none can really be considered more important than the others, for the simple reason that a failure anywhere along the chain will have a "domino effect" which will eventually impact every area of the project. For this reason, the true key to ensure a successful engagement is effective project management which can oversee and coordinate the activities of the team. The Project Manager selected for HBFD project will be a veteran of numerous Project Rollouts/Installations. This manager will be well versed in all aspects of such projects as HBFD, from product procurement to final installations. This manager will also be able to respond to the one hour driving time to accommodate HBFD's rapid response time. 3.3.2 Discovery and Planning The most critical factor in Discovery and Planning, particularly when dealing with remote sites. (fire stations), is knowing what to look for and what questions to ask. Our Technical Support Engineers, are experts in this area. The results of their expertise will be a realistic approach and a well-defined plan which will deliver the desired results to HBFD, on -time. The Technical support staff will also be able to respond to the one hour driving time to accommodate HBFD's rapid response time. 3.3.3 Platform Selection and Configuration The preferred system quoted in this response is a tier I system from a manufacturer who has a proven track record for reliability and technical excellence. The system selected will be custom configured at the 132,000 square foot, ISO-9001 certified Quality Integration Center (QIC) in Tempe, Arizona. This state of the art facility has the capability to load any type of software, including proprietary applications, from Images developed by the customer. These Images may be loaded from virtually any media, including hard drive, tape or CD-ROM. An additional advantage of using the QIC is the elimination of DOA product. Any items found DOA during configuration are immediately replaced from warehouse stock, making the entire process transparent to HBFD end -users. 18 5/21 /97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. Q HBFD File Server Migratiosoject WP 997-0404 Response Revision C 3.3.4 Manufacturer Support Centric/MIS has excellent relationships will all of the manufacturers references/quoted in this RFP. We are a member of the IBM Presidents Club, a Microsoft Solution Provider, and a Lotus Notes Developer. In addition, MicroAge is the single largest customer for both Compaq and Hewlett Packard. We have assigned Manufacturers Representatives for all of these companies and OUT close relationships with them help guarantee our customers the highest level of manufacturer support. 3.3.5 Timeline The project manger is responsible for adhering to the already developed timeline for the project that reflects all of the tasks required for completion, deadlines for all project activities, and the individuals responsible for completing the work. This timeline may be updated and will be disseminated if necessary. The proposed timeline may be modified if a new migration methodology or new tasks or issues are identified during the design phase. 3.3.6 Change Control Centric/MIS acknowledges that most complex projects require changes as the project progresses. A change is considered anything not included in the original scope of work. The Centric/MIS project manager accepts changes submitted by H13FD designated project manager. All changes shall be thoroughly documented and tracked through a scope of work change order process. 3.3.7 Skill Transfer Centric/MIS consultants will assume the role of mentor to the HBFD staff. Centric/MIS will structure this project to transfer skill knowledge to the system manager and two other assistance as requested by HBFD. This approach provides HBFD with the knowledge and skills necessary to further develop and manage the planned upgrade. 3.4 Recommended Design Figures 2 and 3 illustrates Centric/MIS reconunended design for the NT/Exchange Server. 3.4.1 Site Preparation Due to IIBFD existing network design, minimal site preparation will be required to install an NT/Exchange Server platform. However, it is unknown if any further site preparation will be required to accommodate any additional servers. 3.4.2 Server Installations NT Server The new NT Server will be brought up in parallel to the old Novell server, and all critical work will be done after hours to eliminate user disruption during the installation. Centric/MIS will install an NT platform and migrate (70) workstations to MS Client. The NT server will be configured as a Primary Controller in the WAN and will provide file and print services to the remote offices (fire stations). Existing Novell File Server will remain operational until the NT server has been fully integrated with the HBFD network design, communication links are fully operational and reliable, and acceptance sign -off from HBFD, then the Exchange Server will be installed. Exchange Server The Exchange topology will need to be evaluated to determine how the sites within the HBFD - organization will be linked. The naming strategy will be formulated, facilitating identification of sites, servers, gateways, users, and all other Exchange objects. Mailbox creation/migration from 19 5121 /97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. HBFD File Server Migration roject 10RFP #97-0404 Response Revision C old mailbox. Assign account permissions. Once the Exchange Server has been fully integrated with the HBPD network design, communication links are fully operational and reliable, and acceptance sign -off from HBFD, optional serves selected will be installed. SQL Server (Optional) The existing network architecture and the requirements for the SQL Server database will need to be discussed during the scheduled JAD session. At this time, the database software design has not yet been determined. Systems Management Server O tional The existing network architecture and the requirements for the Systems Management Server database will need to be discussed during the scheduled JAD session. At this time, the systems management design has not yet been determined. 3.4.3 Migration from Old Novell Server to New NT Server The existing Novell server security and setup will be duplicated to the NT server. User ID's for existing users and all server data will be moved over to the new 1\T server. Passwords, group rights, group membership and file attributes for existing users and data will have to be manually re-created on the NT server. All new user ID's, group membership, printer connections, drive mappings etc. will be created at the time of server installation. Due to changes in operating system functionality, some changes may be made to enhance the server setup and aid in administration responsibilities. Additionally, the existing network security will be re -designed to meet the current HBFD needs. It is recommended that all user data be stored on the server for backup purposes. A user home directory will be setup for each user on the network. Workstation applications will be modified to automatically use the home directory to save data. HBFD will be able to communicate, via the network, with the other seven fire stations through out the city, as well as the fire training center, fire mechanics shop and the regional dispatch facility in Anaheim by way of a Dual Client Protocol Stack (MS Client and Novell Client). Note: NetBeui will only be used for the local clients if we utilize IPX protocol. Remote workstations will have an activity timer which will automatically log the workstation off if there is no activity for 30 minutes. (The time period may be adjusted at any time by the system administrator) The existing Frame Relay network should already be connected to the HBFD administrative office and with other fire stations and city sites. All fire department workstations (70) will be connected to the new NIT network by installing Microsoft Client for NT on each workstation. Additionally, network protocols must be utilized to communicate with the server. Based on our existing knowledge of the frame relay network and HBFD computing requirements, each workstation will be configured to use TCP/IP as the main protocol. ***Mail System only —if Global Resolution isn't resolved by the time this project kicks off, IPX and Novell client will be required on all workstations. Centric/MIS will install and configure workstations at no additional cost. No additional licenses will be required. 20 5r21/97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. 0 HBFD File Server Migratiori�ri oject*UP #97-0404 Response Revision C 3.4.4 Security Security is a critical issue —the network set up will be set to meet HBFD requirements as agreed at the JAD. HBFD's requirements identified so far: the network design to be such that there is no single point of failure; problems are identified before they occur; and to operate 24 hours per day, 7 days a week. Centric/MIS recommends HBFD purchase a redundant server and run a server mirroring software solution. MTM connectivity is desired by HBFD, therefore firewall protection will be required. Centric/MIS recommends that we discuss specific security requirements prior to selecting a firewall product. Other servers and mainframes of varying operating systems will need to be communicated with by HBFD. However, at the time of this response, there is not sufficient data to include in the design structure. 3.4.5 File Server Applications In order to maintain compatibility with existing Novell users of On -Time, version 4.0 must be installed. On -Time Enterprise 4.0 WIN NT version will be synchronized with On -Time Novell version by installing and configuring Gateway Services for Novell on the NT server. 3.4.6 Email Microsoft Exchange will run off the NIT server while maintaining compatibility with Beyond Mail by utilizing an MHS gateway. MHS would require a 486 DOS based system to run the gateway software configuration. Microsoft Exchange would be installed on the NT server with a MHS gateway option thus providing connectivity between the two systems. To connect Quick Mail to the NT server, an additional SMTP gateway will be required to be installed on each Quick Mail server. (There is no additional hardware or software required for this). The SMTP gateway also requires MTM connectivity. Implementing MTM services on the HBFD network will require a re-cngineering of the IP addresses for all routers and devices. Coordination with other current vendors will need to be involved to complete this phase of the project. _ 3.4.7 Printing All printer connections are currently being setup through windows. To ease in manageability and administration of the network, it is recommended that all printer connections be managed through the NT admifiistrator software. 3.4.8 Messaging Transport Mechanism (MTM) The requirement for the Messaging Transport Mechanism (MTM) has been defined to be the connectivity system between MS Exchange and Quick Mail for messaging purposes only. Additional Messaging Transport Mechanism requirements will need to be defined in the JAD Session or Discovery Phase. Server design utilizing the MTM connectivity system, and all necessary IP addressing schemes including DNS will be implemented on the server to connect compatible systems. Additional Hardware and connectivity to the MTM Service provider will be required with cost determined by needed band width. (i.e. 56K @ $400.00 per month or T-1 @ $2000.00 per month). Hardware can be leased from the MTM provider or can be purchased for approx. $2000.00. 21 5121/97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. Q HBFD File Server 511gration roject CP #97-0404 Response Revision C 3.4.9 Tape Back-up Unit As part of the overall Disaster Recovery Plan and 240 availability Plan, the tape back-up process needs to be addressed. This will be accomplished in the Discovery Phase. To ensure a smooth transition after installation, all security and administrative details will be fully documented by the project team. 3.4.10 Environmental Impacts At this time it is not known if there is any external environmental impacts. Internally we foresee no impacts from services rendered or hardware provided by this project. 3.4.11 System Expansion Capabilities The server solution/recommended design will have the capability to grow by memory and disk space. The current server has 2 processors which will have excess capacity to handle the proposed solution. Memory is expandable to I gigabyte of RAM. Drive space can be expandable up to 54 gigabytes by replacing the five 2 gigabyte drives with 9 gigabyte drives. Each software package added may require one of these items expanded, dependent on the application type and server load. Microsoft BackOffice is a complete and extensive development platform for building business solutions. This integrated platform supports the full spectrum of data storage including a secure file system for files and web pages, a messaging store, and a relational database for structured data. It provides a unified security model, common administrative tools, systems management, replication, host integration and information query. 3.4.12 Licensing Microsoft's licensing model for the BackOffice family of products (WIIrt NT Server, Exchange Server, SQL Server, Systems Management Server, SNA Server, and the BackOffice server suite) will provide HBFD the flexibility to choose the licensing model option that best fits their needs. Microsoft's licensing model separates the Client Access Licenses from the server. The separate server and Client Access Licenses for the entire BackOffice family of server applications provides customers the flexibility to build any size deployment at a fair total solution cost. A complete BackOffice network requires at least one server license and as many Client Licenses as HBFD has connected machines. The Client Access license is not software. It is a legal document that gives the user the right to access the services of the server software. Microsoft BackOffice The BackOffice Server license requires all component products to be installed on one server and cannot be split among > 1 server. The BackOffice Client Access License licenses a single client computer and the component licenses cannot be si2lit among >I client com uter. Customers may acquire BackOffice Client Access Licenses to access standalone servers. In other words, a BackOffice Client Access License gives the client the right to access the services of all the BackOffice products, regardless of whether the server licenses for those products were acquired through a BackOffice Server license or the individual product server licenses. Client's can access through a single server or multiple servers. Windows NT Server WIN NT Server is a multi -purpose operating system. It can be used as a platform for server applications and for providing file and print sharing services to network clients. A WIN NT 22 5l21197 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. � S HBFD File Server Nligratio roject *RFP #97-0404 Response Revision C Server Client Access License will be required only when WIN NT is providing basic file and print sharing network services, not when it is operating solely as a platform for a server application. If customers don't need basic networking services , they don't need to purchase WIN NT Server Client Access Licenses. This occurs when the customer is using WIN NT Server as a platform for MS SQL Server, MS SNA Server, MS SMS Server or a third -party application. Microsoft SOL Server Enhancements for data warehousing include new online analytical query processing (OLAP) capabilities that allows a single query to return detail data and aggregates across multiple dimensions, simplifying information retrieval for analytical purposes. Server License and Client Access License for MS SQL Server is required for each computer that will be accessing or otherwise using the services of SQL Server. Microsoft Systems Management Server MS Systems Management server provides management of desktops hardware and software throughout the network. One or more servers centralize all information about connected PCs. Each PC that will be managed by the Systems Management Server needs client software and a Client Access License. (If acquiring a Systems Management Server server license, a WIN NT Server server license, and a SQL Server server license to run on the same machine, it is cheaper to purchase the BackOffice Server license. Microsoft Exchange Server A Microsoft Exchange software configuration includes the Exchange Server, client software, and a connector software. The customer may install the client software on any number of machines. However, a Client Access License is required for every machine that accesses the services of the Microsoft Exchange Server. Purchasing NT, Exchange and SQL Servers as individual product server licenses; the cost for the total Client Access Licenses would be $13,010.90. However, if you purchased the BackOffice Client Access License, the total cost would be $12,986.40. Cost savings to HBFD would be $24,50, If there is any inclination of HBFD purchasing a System Management Server, the cost savings then would be $2782.50. Actually HBFD would not be required to purchase any further Client Access Licenses for System Management Server nor SNA Server. — Refer to the actual hardware/software quote in appendix A2. 23 5121/97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. Q City lr X Calendar I, -Mail Novell 3.11 On -Time f Novell Client - MS C FD e er warkstatim m On -'rime -_ 4.0 NT Regional Dispatch Firesht Figure 2 City IPX Calendar E-Mail Novell 3.11 On -Time A 0 FRAME Novell Client - MS Cli FD X.406 SMTP MHS u wo-Taum 410 Figure 3 NT IPX Novell Client - MS Client FSI FS2 FS3 FS4 FS8 SMTP X.400 Regional Dispatch Fires HBFl) File Server Migration roject *UP #97-0404 Response Revision C 3.5 Implementation Phases 3.5.1 Draft Timeline The overall timeline of the HBFD project will be divided into four distinct sections, as displayed below: 0 JAD Session 8 hours I Discovery Phase 10 working days II Transition Phase 15 working days III Execution Phase 20 working days IV Maintenance Phase On Call Basis Key note, the workstations nor the printers can be migrated until the initial NT server setup has been completed and fully tested. This is to prevent the technicians from having to physically touch the workstations and the printers twice. To decrease the amount of time in the Execution phase, Centric/MIS will increase the resources to perform simultaneous tasks for printers and workstations. For furtlter breakdown of resources and cost associated with each phase, please refer to the Cost of Services chart in addendum A4. 3.5.2 Initial Joint Application Development (JAD) Session An initial JAD session should be scheduled as soon as possible after contract award to make sure that all of the requirements of the project are captured and understood by all parties involved. It is strongly recommended that the project team conduct an on -site tour of one of the remote sites (fire station) to gain an understanding of the existing and future environments. Sample Agenda (areas to be discussed) Administrative: Vision Statement Roles & Responsibilities Change Control (scope creep) Implementation Flow Charts Volume Personnel Requirements Working Documents Policies & Procedures Integration Issues Technical• MTM requirements 24 5/21197 Confidential Document Material may not be shared writhout prior written consent. Centric Resources, Inc. N HBFD File Server MigratioRroject *RFP #97-0404 Response Revision C Site preparation requirements Power requirements Air Conditioning requirements Security Firewall Protection Systems Management Database Management System (SQL) Email (Exchange) Disaster Recovery Virus Protection Naming Convention IP addressing for Workstations at Fire Station Logistics Office/Building Maps Network layout Building Access Applications Core Legacy Configuration Specifications Other Communication Tools 3.5.3 Discovery Phase: _ The initial team for the project will work with the Huntington Beach Fire Department staff to: • Review all details of the proposed network design • Set up network groups, printer groups, and any other set up requirements that were not previously identified • ConfnrrrCall the elements of the project to include but not limited to: • Power requirements • Power back-up systems • Air Conditioning requirements • Site preparation requirements • Database to determine the architectural requirements for SQL Server and LAN/WAN requirements • Determine the architectural requirements for Systems Management Server • Identify the HBFD and Centric/MIS personnel required for the project • Confirm roles and responsibilities • Disaster Recovery Requirements The project team will also coordinate with existing vendors currently represented in the existing fire department network. 25 5/21 /97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. HBFD File Server Migratiolroject *RFP #97-0404 Response Revision C During this phase, the project team will also evaluate the possible Windows N-T workstation upgrade with the HBFD staff. The Discovery Phase will be critical in preparing the base of knowledge which the entire project will be built upon. While it is often tempting to shortcut this phase, experience has shown that to do so will result in a more problematic, costly engagement. 3.5.41 Transition Phase The transition phase will conduct a "Proof of Concept" test of the entire installation procedure. This phase will identify any final adjustments which need to be made to any of the plans or procedures developed in the discovery phase. Any alterations will be reflected in fixture revisions to the project plan. It is critical to remember that if the transition phase is to be useful, the entire process must be tested, and everything must be done exactly the way it will be in the field environment. These process steps must include: In addition, this phase is a means of examining the product standards and service features and compare them to HBFD's goals and objectives to see how they correlate. Centric/MIS wants to be certain that we provide HBFD the product that satisfies their needs without providing HBFD more than necessary, which would simply add cost to the product without adding value to HBFD. 3.5.5 Execution Phase (Roll -Out): The Execution Phase will commence upon successful completion of the transition phase and %rill include the final updates to documentation and Project Plan as required by the findings of the Discovery and Transition phases. Based upon the updated Project Plan, the final schedule and installation date will set. Once these items have been completed, the actual migration will be conducted. An integral part of the Execution Phase is tracking the progress of the migration team(s) and monitoring the level end -user satisfaction with the migration process; and communication of this information for review. The migration team(s) will be pre -loading our Lotus Notes -based project management software for this purpose. At the conclusion of each fire station migration, the team lead will access the main database remotely and report on the success of the migration, relaying any information regarding discrepancies found between the migration and Project Plan, and receive any changes of instructions for their next migration. To standardize the migration process, the migration teams will follow a checklist: Execution Phase will be broken down into separate phases: • NT Server Migration • Exchange Server Implementation • SQL Server Implementation (if option is selected) • Systems Management Server Implementation (if option is selected) Sample checklist as follows: NT Server Installation Checklist Install NT Server Connect to Network Connect UPS System Start up server Establish Server as Primary Controller Set up and Test: 26 5121 /97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. • HBFD File Server Migration Project • TCPIP • Network Printers • Verify Connectivity with City Novel] server • Verify Windows 95 Users connectivity Verify: • User Account Creation on NT server • UPS configuration • Tape Back Up subsystem • Fretwork Printing Sample Workstation Migration Checklist Ensure Windows 95 is loaded Enter Assigned Name and Workstation Set up and Test: • MS Client • Novell Client • TCP/IP & IPX connectivity Set up and Test Network printer Launch application software and print (On -Time) Set up and test MS Exchange Client •RFP #97-0404 Response Revision C Sample SQL Implementation Checklist Determine Architecture Assess User Requirements Resolve any WIN NT Server issues SQL Server Configuration Options Database Model and Performance Initiate Test Environment SQL Server Optimizer Strategy Review/Fine Tuning Implementation Centric/MIS will ensure server hardware, software and all specified communication links are fully operational and reliable prior to completion of the project. 3.5.6 Maintenance Phase The maintenance phase will begin the technical support for post-installation/migration requirements. Reference section 4.0 of the RFP for type of maintenance agreements available. 3.6 Scheduling HBFD shall provide a scheduling plan which allows adequate notice for each migration at the remote sites (fire stations). Centric/MIS shall provide a project plan which provides completion of installation/migration according to HBFD installation request dates. Issues that prevent installation/migration according to request will be resolved with any of the functional areas that are involved. Project Plan will include, but not limited to: • Impact and Expectations • Project Impact • User Briefing • Project Expectation Notification • Timing 27 5/21197 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. (-D HBFD File Server Migrah'on Project • Blackout times • Shipping Schedule • Delivery Schedule • Training Schedule • Installation Schedule Time Estimates • Workstation by day • Target time per site/workstation • Resources required 3.7 Configuration • RFP #97-0404 Response Revision C The HBFD Server hardware and software shall be pre -configured at the MicroAge Quality Integration Center according to the requirements of HBFD. Any specifications which can be provided by HBFD are encouraged and will aid implementation and maintenance of a quality integration process. HBFD will ensure that all configuration specifications, changes or modifications to current specifications and future project specifications are accurately communicated to Centric/MIS a minimum of 30 days in advance of the shipping date. Any technical change requested by HBFD should be signed and dated by both HBFD and Centric/MIS. If the change is of such a significance in specifications that a 30 day notice would not allow sufficient time for training on the changes and the acquisition of product, HBFD and Centric/MIS would mutually agree to adjust the ship/roll-out schedule to meet such requirements or delay the implementation of the change to provide necessary time for a quality roll -out. Centric/MIS and HBFD will provide accurate documentation and assist Centric/MIS in the prototype assembly of any new configuration or modification to current configurations to ensure assembly meets the specifications. HBFD will review documentation for approval of a documentation set which can be revised only with agreement of the parties. 3.8 Project Milestones Centric/MIS will act as a project management and coordination center for delivery and installation of NT/Exchange server and the migration of workstations to the NovellINT platform. Milestones: Discovery Phase: ♦ Develop documentation for network design to include: NT Server Exchange Server SQL Server (if option is selected) Systems Management Server (if option is selected) ♦ Develop Project Plan Transition Phase (50%): ♦ Validate installation/migration procedures ♦ Train identified personnel from HBFD ♦ Develop documentation for security and administration ♦ Update Project Plan Execution Phase: ♦ Initiate and Complete Installation for NT File Server ♦ Initiate migrations of workstations to the Novell/NT platform 28 5121 /97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. 0 HBFD File Server Mi n Project RFP #97-0404 Response Revision C ♦ Test NT Pile Server . ♦ Acceptance Sign -off for NT File Server (80% Milestone) ♦ Initiate and Complatc Installation for Exchange Server ♦ Initiate migration of workstation to the Exchange platform ♦ Test Fxchange Server ♦ Acceptance Sign -off for Exchange, Server ♦ Initiate installation for SQL Server (Hardware only) ♦ Test SQL Servcr ♦ Acceptance Sign -off for SQL Server (100% Milestone) ♦ Initiate Installation for Systems Management Server (if option is selected) Melutenance Phase: ♦ present Closure Report and Presentation 3.9 Project Deliverables 3.9.1 Discovery Phase • Draft dacurmmtation of network design outline of migration strategy • project Plan r Virus Protection Policy • Naming Convention • Server Infrastructure Training Material —Basic Sever information 3.9,2 Transition Phase 0 inventory List of hardware and software purchased • Provide all manufacture docummtation received from purchases 3.9.3 Execution Phase Full documentation of the final network design • Full docurnentation on all security and administrative • Hardware Software, media, and licenses 29 6'21�11 ConfidenrW Document Material may not be ahatod i0thaut prior wriaen consent. Centric REsounees, Inc 0 TOTAL P.02 HBFD File Server MigratiAnroject 4.0 Maintenance Agreements ORFP #97-0404 Response Revision C 4.1 Manufacturer's Warranties: The manufacturers warranties which come with the system quoted is listed below: Server: Hewlett Packard 3 Yr. On -Site In addition, manufacturer offer warranty upgrades which can be purchased as options. These upgrades vary in terms of response time, and many are only available within certain urban areas. 4.2 The Centric/MIS Service Advantage: As part of our "Stream of Services" approach, Centric/MIS proposes a technical support program which includes on -site support for all of HBFD desktop and server systems. The advantage of this program over manufacturers warranty service is that when the Centric/MIS/HBFD service technician is dispatched, HBFD will have on -site service from a technician who is intimately familiar not only with HBFD's hardware, but with the software and networking environment. To see the advantages of the Centric/MIS program, let us look at an example of how services are handled by manufacturers warranty programs and by the Centric/MIS program: Manufacturer Program: 1. End user experiences a suspected hardware failure, and calls the manufacturer service hot-line. 2. Manufacturer dispatches a service technician from whichever service provider can respond within the warranty time period (this technician is not chosen with regard to previous experience or knowledge of a customer environment). 3. Technician arrives on -site, diagnoses problem, orders hardware if he confirms system is under warranty. If the problem is not diagnosed as a hardware problem, the technician may offer to fix the problem at an additional charge, or may refer the customer to a technician with a greater degree of expertise. 4. Technicianreturns to site when service parts have been obtained, fixes system, bills HBFD for any services not covered under warranty (software issues, data transfer, etc.). CentricIMS Program: 1. End user experiences suspected hardware failure, calls Centric/MIS/HBFD Help Desk. 2. Help desk uses automated tools to diagnose failure, helps end user to fix problem over phone if possible. 3. If on -site call is required, Help Desk will order service parts as required to be drop - shipped to the Centric/MIS/HBFD Technician. If required service parts are not available, a loaner system is drop shipped direct to the end user location. 4. A dedicated Centric/MIS/HBFD technician, who is trained in the computing systems and environment at HBFD, is dispatched to the HBFD location with the appropriate spares to repair the problem. 5. Centric/MIS/H 3FD Technician repairs the system. If repair is covered under manufacturers warranty, Centric/MIS credits HBFD for the amount allowed for repair under the manufacturers warranty. 30 5/21 /97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. HBFD File Server MigratlProject • RFP #97-0404 Response Revision C The benefits of the Centric/MIS program are obvious -- the customer, with one call, will get a technician who knows the HBFD environment who can get the end user operating again whether or not service parts are available from the manufacturer, and whether or not the problem is actually one covered under the manufacturer warranty. Centric/MIS has in place a 24 hour paging system. In addition, if HBFD business requirements dictate the need to perform repairs after normal hours, we can schedule our support professionals to perform the requested services at a time suitable to HBFD business needs. Our team is ready to deliver cost-effective, on -time technical assistance on even the most complex projects. The Centric/MIS Program will accommodate HBFD's requirements for coverage 240. Regular service hours are Monday through Friday, 8-5pm; overtime hours are considered after 5pm till Sam, and holiday hours are all day Saturday and Sunday including National Holidays. 4.3 Immediate (1 hour) vs Delayed (4 hour) Response Time Immediate Response will be acted upon by directly paging the technician/manager required to assist in resolving the emergency. The technician/manager must be on -site within one hour from responding to the page. Delayed Response will be acted upon by calling the established Help Desk number who will contact the technician/manager required to assist in resolving the issue. The technician/manager will respond to the call within one hour, and must be on -site within four hours from responding to the page. Project Manager: T&M hourly rate for Sam - 5pm is $125.00 per hour T&M hourly rates for 5pm to Sam is $140.00 T&M hourly rate for Sat, Sun, and Holidays is $165.00 Technical Support Engineer: T&M hourly rate for Sam - 5pm is $105.00 per hour for PM T&M hourly rates for 5pm to Sam is $125.00 T&M hourly rate for Sat, Sun, and Holidays is $145.00 4.4 Travel Policy For Centric/MIS to cover the cost of our technicians traveling between Centric/MIS and HBFD and remote sites, the mileage rate will be .32 cent per mile. This rate will also apply to any team member resli"onding to an emergency from their home. 4.5 System Administration Assistance System Administration assistance is available on an "AS NEEDED BASIS" (actual cost involved) on -call basis. T&M hourly rate for Sam - 5pm is S 105.00 per hour T&M hourly rates for 5pm to Sam is S 125.00 T&M hourly rate for Sat, Sun, and Holidays is $150.00 4.6 Routine File/Archive Maintenance Backup requirements need to be defined (i.e. full back-up once a week and partial back-up daily). An automated process can be utilized by establishing a specific time period every day/night. However, the LAN will not be available to the users at this time. Another option, behind the scene 31 5/21/97 Confidential Document ;Material may. not be shared without prior written consent. Centric Resources, Inc. HBFD File Server MigratipProjeet RFP #97-0404 Response Revision C process, back-up process will be accomplished during operational hours and the users will have access to the LAN. A technician will need to be on -site every day for 2 hours (at specified back-up time if automated) to: • Label tapes • Prepare off site containers • Ensure full back-up process • Ensure partial back-up process • Ensure report is accurate and reliable A technician will need to be on -site full time if behind the scene back-up process is selected. This is due to continuous back-up monitoring. T&M hourly rate for Sam - 5pm is $75.00 per hour T&M hourly rates for 5pm to Sam is $95.00 T&M hourly rate for Sat, Sun, and Holidays is $125.00 4.7 Block of Support Hours A designated System Engineer will be assigned to H13FD on a fee based upon a pre -paid 100 hour blocks, at a discounted rate of $95.00 per hour ($9,500 per block of hours). HBFD directs the usage of the time. 32 5l21197 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. HBFD File Server Migratitroject RFP #97-0404 Response Revision C 5.0 Key Personnel Supporting Project Centric/MIS provides a complete team of support specialists who act as a liaison between HBFD's designated personnel and Centric/MIS to fulfill HBFD' requests for products and services. The Centric/MIS / HBFD National Account Team consists of: Project Manager 1 QIC Project Coordinator 1 Solutions Architecture 1 Technical Writer 1 Technical Support Technician (Desktop) 4 Technical Support Systems Engineer 1*** ***Depending on the time constraints to complete this project, this number can vary. This number can also vary depending on options selected. This team is supported and enhanced by Centric/:MIS Technical Support and Centric/MIS Executive Management. 5.1 Project Manager Centric/MIS will assign a professional project manager to support all HBFD locations and be responsible for: • Establishing and maintaining communication with HBFD management • Coordination of overall project resources • Monitoring and reviewing service levels • Communication of technology updates, to Centric/'vIIS / HBFD National Account Team and Vendors • Creation and :Maintenance of the Master Project Plan • Creation and Maintenance of the Master Project Budget • 'Resource Management - Manage and direct project resources to achieve the project objective. • Planning and Control Management - Develop the Centric/MIS project plan and help the HBFD Program Manager integrate it into the Master Project Plan. • Coordinator - Interface with the HBFD Program Manager regarding project reviews, approval, and address project issues. • Advise Management of the impact of a change in scope so that decisions can be made about how to handle such changes. • Help define Client objectives • Prepare and review project budgets and help the HBFD Program Manager roll them into the Master Budget. • Develops schedules • Manage the project team 5.2 Product Acquisition Services (PAS) Manager Centric/MIS will designate a Product Acquisition professional to be the primary interface with HBFD and Centric/MIS for product acquisition services. The PAS Manager will coordinate the procurement of product purchases and all servicing activities and will be responsible for the following: Communication with authorized contacts and HBFD management related to PAS Establish account procedures, deliverables, and guidelines Project review and updates 33 5/21/97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. C HBFD File Server MigrallProject • RFP #97-0404 Response Revision C • Coordination of vendor PAS resources • Monitor and review service levels • Communicate technology updates to HBFD management • Coordinate Centric/MIS product resources • Monitor PAS progress and present the results to designated HBFD personnel • Establish and maintain procedures for all HBFD order fulfillment requirements • Develop and maintain all support services necessary to establish HBFD product standards • Develop HBFD Product Forecast Management Process • Ensure order accuracy + Track and schedule product deliveries • Provide stock status information • Provide pricing and product information distribution process • Administer returns, if applicable • Monitor service levels and order fill rates 5.3 QIC Project Coordinator The QIC Project Coordinator works on -site at the MicroAge QIC in Tempe, AZ to ensure smooth, error free configuration of systems for HBFD. The QIC Coordinator's responsibilities include: • Assistance with development of software images, if required • POC for all configuration issues • Tracking of QIC configurations to support the overall project schedule • Expediting configuration orders as required 5.4 Technical Support Systems Engineer The Technical Support Engineer serves as the primary point of contact for all project technical and technical personnel issues. The specific duties of the Technical Support Engineer includes: • Determining the composition of the installation and technical support teams • Monitoring and reviewing performance of the support teams • Coordinating technical support resources 5.5 Installation/Migration Services Installation services will provided a team of personnel who have been trained and certified on the hardware 1 software systems selected by HBFD. 5.5.1 Service Level Technicians (1 - 4) Definitions Level 1: Hardware PC Configuration Equipment Receipt Responsibilities Desktop Disconnect & Reconnect Return Merchandise Authorizations Adds, Moves & Changes Asset Tagging & Inventory Software Installation Basic Workstation Troubleshooting Skills Professional Appearance Good Communication Skills Expertise in PC systems, Laser Printers, Scanners, CD ROIL! Drives, NIC's and Modems Level 2: All Level One Skills Large User Base - 100 - 300 Nodes Network Administration LANIWAN Troubleshooting Help Desk Support - Phone Extensive End -user Support - In Person Hardware Repair/Authorizations Migration Support Experience 34 5/21/97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. 0 HBFD File Server Migratl•Project 5.6 RFP #97-0404 Response Revision C Expertise in DOS, Windows, 005, A IS Office, Some Lotus Notes & MS Exchange Network Expertise in NT, Windows far Workgroups, Banyan, Lan Manager or Novell Level 3 Level 4: All Level 2 Skills Enhanced LAN Systems Engineering Seasoned PC File Troubleshooter Special Project Leader Systems Roll -out Planning & Implementation - National & Global IT Project Management Experience Management Interfacing Skills Excellent Interpersonal Skills Meeting/Scheduling & Coordination Improve Workflow Processes Single Point of Contact LANIWAN Installation Leadership Integration Project Experience Application Server Troubleshooter User Base - 300 to Nat'l Site Support Multiple Project Accountability Report Design & Communication Personnel Supervision & Leadership Develop Systems Configurations The Primary Single Point of Contact for Centric[.WS Is: Name: John Gooley, Sales Rep Phone Number, Ext.: (714) 444- 3281, Ext. 151 Pager: 714-967-0635 E-Mail Address: jgooley@crima.com The Alternate Contact for Centric/MIS is: Name: Debbie Dexter, SR Project Manager Phone Number, Ext. (714) 444-3281, Ext. 185 Pager: 800-729-0457 E .Mail Address: ddexter@crima.com The Escalation Point of Contact for Centric/MIS Is: Name: Greg Verbosky, Director Phone Number, Ext.: (714) 444- 3281, Ext. 184 Pager: 800-429-2598 £-Mail Address: gverbosky@crima.com 35 Confidential Document Material may not be shared without prior written consent. 5/21/97 Centric Resources, Inc. m HBFD File Server Migrate• roject RFP #97-0404 Response Revision C 6.0 Training Outline Area of training that will be covered for the HBFD staff will include: • Optimizing NT Security • Troubleshooting NT Server with Resource Kit • Optimizing NT Server Administration • Leveraging the NT User Interface • Managing the NT Platform • Managing Server connectivity in MS Exchange server • Managing End Users and Data • Managing Built-in Monitoring to ensure System Availability 7.0 Assumptions: 0 All workstations are running Win95, and applications and terminal emulation packages have been fully tested and functioning properly. 0 All workstations will have a working connection to the existing frame relay. Network interface cards have been installed and a patch cable has been connected from the workstation to the wall. Connection has not been tested. 0 HBFD will provide clear definition for printer priorities for each workstation. (Primary and Alternate) 0 Adequate network connections and power to bring up the new server while leaving old server in tact and connected to all network services. 0 HBFD will identify all users who will need login ID`s, password requirements and regulations, software access requirements, group membership and station restrictions. This will be addressed at the JAD session. 0 HBFD will provide Centric/MIS with an itemized list of what data is to be stored locally and what data is store on the server. Default "My Documents" on local drive. 0 HBFD will provide needed space on site(s). JAD Session Review will address the available space. Physical proximity should be considered in addition to security requirements (lockable room is preferred). 0 HBFD has provided a single point of contact for systems engineering: Colleen Keith 0 HBFD will procure all hardware and software for this project. 0 HBFD and remote sites will comply with agreed upon and published project schedule. We have also made the following assumptions regarding the environment: 0 All hardware that is in place is in good working condition. 0 All software has been licensed or purchased and is available when required. 0 All cabling that is in place is in good working condition. 0 The Wide Area Network (WAN) is in good working condition. 0 Centric/MIS will have access to facilities and WAN personnel if needed. 0 Centric/MIS will have access to the necessary facilities/sites when required. 8.0 Reference Letters On the pages that follow, we are providing copies of reference letters submitted to us by our customers and business partners. 36 5/21197 Confidential Document Material may not he shared without prior written consent, Centric Resources, Inc. HBFD File Server Migrah•Project ID HEALTH CARE Information Services' Thursday, December 26. 1999 To:- Mike Martinez From: Aslf Khan,, IS Project Manager, FHP HealthCare Inc. Subject: -Reference Letter for Centric Resources RFP #97-0404 Response Revision C I have worked extensively with Holley Mactavish and Cherie Moulin at Centric ResaurcesWicroAge on several projects. Due to their consistent professionalism and responsiveness, we recently awarded them an outsource contract to retrofit 800 PCs at 15 locations throughout Southern California to comply with our new desktop standards. The job included upgMding, replacing and modifying PCs and Local Area Networks within a compressed time frame of two months which left very little room for error. As Account Manager,' Holley's professionalism and dedication to the project was integral to its success. As Project Manager, Cherie Moulin provided excellent leadership skills, technical knowledge and innovative Ideas which helped us to complete the project one week ahead of schedule and under budget. Centric Resources'p►ovided Process Engineering, Project Management, Implementation •& Staffing as wail as management of several other vendors in completing this project. The scope of the project included a hardware and sofiwara Inventory of 800 PCs In 15 locations from San Diego to Bakersfield. The Centric team Installed new PCs and upgraded software hardware onto PCs on our Banyan/Token Ring network. The system environment Included Windows NT, Windows for WorkGroups 3.11, and Windows 95. I would have no hesitation in recommending Centric Resourcest MicrnAge to other IS departments. If you would like.to discuss the scope,of the project in more detail, please don't hesitate to contact me. -I can.be reached at (714) 825 5597. Sincerely, Asii.Khah IS Project Manager FHP HealthCare 3120 Lake Center Drive Santa Ana, CA 02704 37 5/21197 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. HBFD File Server Migration reject RFP #97-0404 Response Revision C SSC December 30;1096 Mr. We Marilrbez Vice President, Technical Seivices 2742 Dow Annue Tustin, CA 92780-7245 Deer Mr: Maitiner. It is a pleasure to write a letter of referral for Centric Resources, InriMbroks' I hihm had an extensiveworking relationship with both MbuAGe and their staff.' Over the last arieral oars I have co1i6orew and partnered wWi them an amral enterprise wide prvi" InMvm two major accounts - MdWmP Douglas AomsKw and Tomm. Centric Resources, IncaUtrbAce has designed. deployed and managed an Impressive stream of IT' :awkw mid cantinitm to be a leader in salft s"ards for techr4logy for "MV.of &,6 Nations, Fortune 5WCOM It has been my e*dens that they 6ris a dedWed, seasoned and experlenced team of IT solution prdviders. ISSC those fftroAga because of this hrprewdva background and their ability to dalker ft:.. ayslary*,; staff and tools dermndad:by toda�s rapidly evolving business environment to Goivo-:1T!% CienhicNicraAge'a tectiniaM expertim,-teamed.wfth their bLishm exorknoe and. acumen, enabled 11%66-help us't&mga tacMical:advariciineft for commercial benaft We ha4beeh.ex1firnily with their-Linsurpoised WIaUilipj,: b0i[cal business practices acid dedication: to awbrnmr. I hlghly r6mmme, rid Centric. ResourciaMicroAge wlthotA clualiflaistion or nas 3ry on' as your best of, breed IT partner. sincerely, Diarte<imn - Integration Senlior Systems Specialist' 38 5/21197 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. 0 HBFD File Server Migration Project RFP #97-0404 Response Revision C IrBaFnat anal BucErsaes Mash;nae Garpvratlon 600 Anton Boutward Pact Olfaa Bdx 2100 Costa Uuut: Ca'liamla 020n . 7141 438-5000 :[]cc6tiber:26, 1996 r = Mr. Nrike Martinez Vice President of Technical Services 2742 Dow Avenue Tufftiti, Camrnia'02780-1245 TIi&1BM Personal Computer Company ;(PCCO) "distributes its products through Authori —Business Partners. This is'most efficient method to provide customers, such -as RHS; iiriLh-1ow cost systems configured tci Yoar specifications �,{ MicroAga, Centric Resoufces, psim is an IBM `Authorized Dees Partner who.is succ flilly dehvciiitg LBM PCCO products tolarge national $Mspaco and pptroleurit accounts as, . �• " well as s'lrost of local accounts McroAge also putiefpates in t& IBM Authorized'•.:: s; Assembler Program (AAP). This_ program allows ID1VI Pcrsoiial Computers to be final asieaitbled to RHS'sunique specifications. iBlVl is pleased to:nfl'er our PCCQ;pmauots ".part -.of a totsi`solutioa. We look -forward y. to a.lortg and :successful p©rtnershlp with RIlS: PI'eass feel Gee to. cal l-me or, Smn Lea,- u IBM Dealer. Support Re 'ri:sentati�e fbr Nlicro a Ctrntiio Resources; if have-_ P . 4 YY _. . � questions. "I ctin be reached ai:719=438-58y22. Sarii tee can he reached at :714-d38,5023. - _ . - -- , Thank you for your kind consideration!. T SincerelYc David L Lis Senior Account Manager coo: Sain ]..ce, iBM- RHS file - , .:iu,.,isimt:... F- .- ..`s. ..r .. _�--...- _ -•. ,. - _ _- .- ..:. .k__r _. -. - __9a. _[ - .. _ .. ._ .r* :;.r_`.�� .�-R3s. _-���.a'..if 39 Confidential Document Material may not be shared without prior written consent. 5/21197 Centric Resources, Inc. HBFD File Server Migrati n Project 9.0 General Instructions for Cost Schedules 8.1 Cost Schedule Personnel Pricing rates are as follows: Level I: Desktop Support $50 Level II: Desktop Specialist $75 Level III: Technical Support Engineer 5105 Level IV: Technical Project Manager $125 Solutions Architecture $150 Technical Writer $65 • RFP #97-0404 Response Revision C Cost of services breakdown is addendum A4 to the RFP. Project resources and budgeting cost is based on our understanding of this project. Any deviations from this plan may result in additional project costs. 9.2 Payment Terms and Conditions 9.2.1 Billing Services (Hardware and Software) In general, MicroAge produces one invoice per shipment per day. Invoices include the billing and shipping address, PO#, BOL#, part numbers, product descriptions, quantity, price, extension, and serial numbers. Invoices are sent daily and statements are mailed on a monthly basis. In addition, MicroAge has established the functionality via various tools to accommodate the following: Custom/Summary Invoice: generated by PO, by date or by cost center. As long as MicroAge can capture key fields of data on sales orders, then summaries by field are possible. 9.2.2 Staff Billing (Labor Hours) Staff Billing will be submitted weekly for tracking purposes. Terms of payment for staffing for HBFD will he invoiced at the 50% project completion milestone for 50% of total payment due; at the 80% completion milestone for 30% of remaining payment due; and at the 100% project completion milestone for the remaining 20% payment due. 9.3 Payment MicroAge's standard terms are net 30 days. Any invoice unpaid beyond thirty (30) days after the invoice date will be subjected to late charge billed at 1.5% of the invoice total per month. Additional terms include: EDI linkages and file transfer activity that result in more efficient invoice processing and payment Credit card purchasing availability that accommodates large account purchasing activity 9.4 Liability Insurance Liability Insurance is addendum A5 to the RFP. 40 5/21 /97 Confidential Document Material may not be shared without prior written consent. Centric Resources, Inc. 161runwift Corporatinn %1 714 26;14)20p Thrw Park Plaza 714 2,52-M I X Chile It[Alr :J/www.rniC(pSQil.COitl 11Y1[14, r.:A 112714 MicrQ.soft- April 3,1997 To Wham It May Concern, Subject Centric Resources, a Microsoft Solution Pruvid*r 1 would like to take this opportunity to introduce you to Centric Resources, one of our district's top Microsoft Solution Providers ('MSPs). My role at the Microsoft Corporation over the last 5 'h years has been primarily to manage relationships with our resellers and Solution Providers. Over the last year .and a hall, I have seers Centric Resources Commit the sales, support, and technical resources to become one of our District's top Solution Providers. During this time. Centric has grown to become one of our "top tier' Solution Providers and is in the final stage of becoming a Miarmsan Solution Provider Partner, the highest level MSP relationship. To put the `MSP Partner• status in perspective, consider that there are "N over 70,00o businesses in Southern California from whom an organization can purchase Microsoft Software, and then; are about 40D Microsoft Solution Providers. Of the 400 MSP's, them are only 40 Partners — MSP's that have been chosen by Microsoft to install, support, train, design, and consult on our products. This is truly the elite among our trained and cefified business partners. (t is with great confidence that I recommend Centric Resources (Microsoft Solution provider ID #55988 headquartered in Santa Ana, CA) to your organization. For more information on the Microsoft Solution Provider program, please feel free to call us at 1-800-SOL PROV. Sincerely, Tim Marusich Solution Provider Partner Representative Microsoft Corporation, So. Cal Distrid cc: file Barry Noebel, Centric Resources MisumwIt Calmratton is can equal nppommity employer. Centric Resources MicroAge Infosystems Partner 4 Hutton Center Drive, Suite 570 Santa Ana, CA 92707 (714) 444-3281 fax (714) 444-3581 • • FOR: COLLEEN KEITH--HBFD (714) 636-5235 Overall Project Cost Breakdown Option #1 Main File Server with Exchange & Mirror Software/Hardware $55,623.02 Maintenance $2,573.67 MTM $7,434.75 100 Block Hours $9,500.00 Services $38,222.50 Grand Total $113,353.94 Option #2 Main File Server with Exchange & Mirror and SQL Software/Hardware $89,113.06 Maintenance $3,860.51 MTM $7,434.75 100 Block Hours $9,500.00 Services (Estimated 8 additional PM hours and 40 Sr Engineer) $43,422.50 Grand Total $153,330.82 Option #3 Main File Server with Exchange & SQL with Mirror Software/hardware $92,498.11 Maintenance $3,860.51 MTM $7,434.75 100 Block Hours $9,500.00 Services (Estimated 8 additional PM hours and 40 Sr Engineer) $43,422.50 Grand Total $156,715.87 Option #4 Main File Server with Exchange & SOL with both Mirrored Software/hardware $116,532.66 Maintenance $5,147.35 MTM $7,434.75 100 Block Hours $9,500.00 Services.(Estimated 8 additional PM hours and 45 Sr Engineer) $43.947.50 Grand Total $182,562.26 Option #5 Main File Server with Exchange & SQL Server HBFD PREFERRED Software/hardware $64,739.67 Maintenance $2,573.67 MTM $7,434.75 100 Block Hours $9.500.00 Services $38,222.50 Server Accessories $1,419.86 Grand Total $123,890.45 This quotation is valid for thirty days. All prices are exclusive of sales taxes, integration Installation and delivery. FOB Tempe, AZ. Thankyou for the opportunity to provide you with these price quotations, please contact John Gooley @ X 151 to place your order. 0 9 Centric Resources MicroAge Infosystems Partner 4 Hutton Center Drive, Suite 570 Santa Ana, CA 92707 (714) 444-3281 fax (714) 444-3581 QUOTATION PREPARE• FOR: • • COLLEEN KEITH H.B.F.D. (714)538-5221 OPTION #1 PART;NO: �" QTY: DESCRI TION:_;. z' "> "` __- `;.. ry__...4.- --- �. _ _=UNlf,PRICE AEXTENDED 1 Main Fife/Exchange Server with Server Redundancy Hardware HPC-Q-10065 1 HEWLETT PACKARD NETSERVER LH $9,669.52 $9,669.52 2 61200 (SIMULTANEOUS MULTI -PROCESSORS READY) 64MB MEMORY 8 SPEED CD WITH DISK ARRAY CONTROLLER KST-E-04300 2 32 MEGABYTE MEMORY UPGRADE $311.76 S623.52 HPC-F-45506 5 HEWLETT PACKARD 2.1 GIGABYTE $969.94 $4,849.72 FAST & WIDE SCSI-2 HPC-F-45514 (3j 9GS HOT SWAP ULTRA SCSI DISK MODULE OPTIONAL $2,575.61 $0.00 HPC-D-30371 1 HEWLE T T PACKARD SUPER VIDEO $312.98 S312.98 GRAPHICS ACCELERATED MONITOR HPC-J-67635 1 HP DESKDIRECT 101100TX $81.83 S81.83 PCI LAN ADAPTER HPC-I-KO007 1 HP POWERWISE UPS 2100VA $1,574.11 $1,574.11 HPC-G-12856 1 HP REMOTE ASSISTANT CARD $1,066.64 $1,066.64 1 FiLE SERVER TOTAL $18,178.32 1 REDUNDANT FILE SERVER TOTAL $18.178.32 TOTAL HARDWARE $36,356.64 Software MCS-S-54330 2 MS WIN NT V4.0 SERVER COMP ACCESS LICENSE $304.39 5608.78 MCS-S-54324 70 MOLP-B WIN NT SVR CLNT ACS LIC CMP UPG V4.00 $14.60 $1,022.00 MS DIRECT 1 MS WIN NT V4.0 CD (MEDIA ONLY) $25.00 $25.00 MCS-K-71210 1 MS MAIL V3.0 MHS GATEWAY $625.55 S625.55 MCS-K-72670 2 EXCHANGE SERVER V5.0 WINDOWS NT $463.50 $927.00 MCS-S-54220 70 MS EXCH ACCESS LICENSE V4.0 $51.47 $3,602.90 E312-00392 1 EXCHANGE SERVER V5.0 (MEDIA ONLY) $14.27 $14.27 IMI-466931 1 QUICKMAIL INTERNET GATEWAY $2,500.00 $2,500.00 UNLIMITED USER LICENSE 1 50 USERS ONTIME LIC FOR NT & 1 YR MAINT. $1,870.00 $1.870.00 IMI-794734 1 MICROSOFT NT RESOURCE KIT $86.47 $86.47 IMI-966810 2 ESI DISKEEPER FOR NT SERVER $238,64 S477.28 VNC-K-00020 1 VINCA STANDBY SERVER FOR WIN NT SBNT-S $2,767.97 $2,767.97 QIC-SASE 2 QIC INTEGRATION OF SERVER $250.00 $500.00 TOTAL SOFTWARE $15,027.22 SUS TOTAL: $51,383.86 7.75% Tax: $3.982.25 Shlpging:0.5% $256.92 GRAND TOTAL: $55,623.02 This quotation is valid for thirty days. All prices are exclusive of sales taxes, Installation and delivery, FOB Tempe, AZ. Thank you for the opportunity to provide you with these price quotations, please contact John R. Gooley Q X 151 to place your order. Centric Resources MicroAge Infosystems Partner • 4 Hutton Center Drive, Suite 570 . Santa Ana, CA 92707 (714) 444-3281 fax (714) 444-3581 QUOTATION PREPARED !' ! ! COLLEEN KEITH H.B.F.D. (714)536.5221 _ _ OPTION #2 I?i4RTrN0 Q�T�Y`�'CRIPTIO DESN.~.,"�i w 'x`I r` -F�``� �3UN11cP..RICE:IEXTENDED: Main file/Exchange Server with Redundancy and SQL Server Hardware HPC-Q-10065 1 HEWLETT PACKARD NETSERVER LH 2 61200 (SIMULTANEOUS MULTI -PROCESSORS READY) 64MB MEMORY 8 SPEED CD WITH DISK ARRAY CONTROLLER KST-E-04300 2 32 MEGABYTE MEMORY UPGRADE HPC-F-45506 5 HEWLETT PACKARD 2.1 GIGABYTE FAST & WIDE SCSI-2 HPC-F-45514 (3) 9GB HOT SWAP ULTRA SCSI DISK MODULE OPTIONAL HPC-D-30371 1 HEWLETT PACKARD SUPER VIDEO GRAPHICS ACCELERATED MONITOR HPC-J-67635 1 HP DESKDIRECT 10/100TX PCI LAN ADAPTER HPC-I-KO007 1 HP POWERWISE UPS 2100VA HPC-G-12856 1 HP REMOTE ASSISTANT CARD 1 FILE SERVER TOTAL 1 REDUNDANT FILE SERVER TOTAL 1 SQL SERVER TOTAL (see attached detailed sheet) TOTAL HARDWARE Software MCS-S-54330 3 MS WIN NT V4.0 SERVER COMP ACCESS LICENSE MCS-S54387 70 MOLP-B BACKOFFICE CLIENT ACCESS LICENSE MS DIRECT 1 MS WIN NT V4.0 CD (MEDIA ONLY) MCS-K-7.1210 1 MS MAIL V3.0 MHS GATEWAY MCS-K-72670 2 EXCHANGE SERVER V5.0 WINDOWS NT E312-00392 1 EXCHANGE SERVER V5.0 (MEDIA ONLY) IMI-466931 1 QUICKMAIL INTERNET GATEWAY UNLIMITED USER LIC 1 50 USERS ONTIME LICENSE FOR NT & 1YR MAINT. IMI-794734 1 MSFT NT RESOURCE KIT IMI-966810 3 ESI 51SKEEPER FOR NT SERVER VNC-K-00020 1 VINCA STANDBY SERVER FOR WIN NT SBNT-S MCS-S-54289 1 MOLP-B MS SQL SERVER DATABASE MANAGER 228-0046 1 SOL SERVER (MEDIA ONLY) QIC-BASE 3 QIC INTEGRATION OF SERVER TOTAL SOFTWARE $9,669.52 S9,669.52 $311.76 $623.52 $969.94 S4,849.72 $2,575.61 $0.00 $312.98 $312.98 $81.83 $81.83 $1,574.11 $1,574.11 $1,066.64 $1,066.64 $18,178.32 $18,178.32 S21,055.45 $304.39 $185.52 $25.00 $625.55 $463.50 $14.27 S2,500.00 $1,870.00 $86.47 $238.64 $2,767.97 $713.43 $14.27 $250.00 $ 57,412.09 S913.17 S 12.986.40 $25.00 $625.55 $927.00 $14.27 $2,500.00 $1,870.00 $86.47 $715.92 $2,767.97 $713.43 $14.27 $750.00 $24,909.45 SUB TOTAL: $82,321.54 7.75% Tax: $6,379.92 ShI In :0.5% $411.61 GRAND TOTAL: $89,113.06 This quotation is valid for thirty days. All prices are exclusive of sales taxes, Installation and delivery. FOB Tempo, AZ. Thank you for the opportunity to provide you with these price quotations, please contact John R. Gooley @ X 151 to place your order. Centric Resources MicroAgo Infosystems Partner 4 Hutton Center Drive, Suite 570 Santa Ana, CA 92707 (714) 444.3281 fax (714) 444-3581 QUOTATION PREPARED FOR: * • COLLET N KEITH H.B.F.D. (714)536-5221 _ UNIT+PRIGE:EXTENDEI]` SQL File Server Detailed Sheet Hardware HPC-Q-10065 1 HEWLETT PACKARD NETSERVER LH $9,669.52 $9,669.52 2 61200 (SIMULTANEOUS MULTI -PROCESSORS READY) 64MB MEMMORY 8SPEED CD WITH DISK ARRAY CONTROLLER KST-E-04300 2 32 MEGABYTE MEMORY UPGRADE $311.76 $623.52 HPC-F-45514 3 9GB HOT SWAP ULTRA SCSI DISK MODULE $2,575.61 $7,726.84 HPC-D-30371 1 HEWLETT PACKARD SUPER VIDEO 5312.98 $312.98 GRAPHICS ACCELERATED MONITOR MPG-J-67635 1 HP DESKDIRECT 101100TX $81.83 S81.83 PCI LAN ADAPTER HPC-1-K0007 1 HP POWERWISE UPS 2100VA 51,574.11 $1,574.11 HPC-G-12856 1 HP REMOTE ASSISTANT CARD 51,066.64 51,066.64 HARDWARE SUB TOTAL: 7.75% Tax: ShiAAin4:0.5 % GRAND TOTAL: This quotation Is valid for thirty days. All prices are exclusive of sales taxes, Installation and delivery. FOB Tempo, AZ. Thank you for the opportunity to provide you with these price quotations, please contact John R. Gooley @ X 151 to place your order. $21,055.45 $21,055.45 $1,631.80 $105.28 $22,792.52 Page 1 Centric Resources MicroAge Infosystems Partner 0 4 Hutton Center Drive, Suite 570 Santa Ana, CA 92707 (714) 444-3281 fax (714) 444-3581 QUOTATION PRE -a- f FOR: Q• COLLEEN KEITH H.B.F.D. (714)536_-5221 _ OPTION #3 _ _ PART7V0: 4TY ::DESCRIPTION: = UNITPRICE:EXTEIVDEDp Main File/Exchange Server, SQL Server with Redundancy Hardware HPC-0-10065 1 HEWLETT PACKARD NETSERVER LH $9,669.52 $9,669.52 2 61200 (SIMULTANEOUS MULTI -PROCESSORS READY) 64MB MEMORY 8 SPEED CD WITH DISK ARRAY CONTROLLER KST-E-04300 2 32 MEGABYTE MEMORY UPGRADE $311.76 $623.52 HPC-F-45506 5 HEWLETT PACKARD 2.1 GIGABYTE FAST & WIDE SCSI-2 $969.94 $4,849.72 HPC-F-45514 (3) 9GS HOT SWAP ULTRA SCSI DISK MODULE OPTIONAL S2,575.61 S0.00 HPC-D-30371 1 HEWLETT PACKARD SUPER VIDEO $312.98 $312.98 GRAPHICS ACCELERATED MONITOR HPC-J-67635 1 HP DESKDIRECT 101100TX PCI LAN ADAPTER $81.83 $81.83 HPC-I-K0007 1 HP POWERWISE UPS 2100VA $1,574.11 $1,574.11 HPC-G-12856 1 HP REMOTE ASSISTANT CARD $1,066.64 $1,066.64 1 FILE SERVER TOTAL S18,178.32 1 SQL SERVER TOTAL (see attached detailed sheet) S21,055.45 1 REDUNDANT SQL SERVER TOTAL $21,055.45 TOTAL HARDWARE $60,289.22 Software MCS-S-54330 3 MS WIN NT V4.0 SERVER COMP ACCESS LICENSE $304.39 $913.17 MCS-S-54387 70 MOLP-B BACKOFFICE CLIENT ACCESS LICENSE $185.52 $12,986.40 MS DIRECT 1 MS WIN NT V4.0 CD (MEDIA ONLY) $25.00 $25.00 MCS-K-71210 1 MS MAIL V3.0 MHS GATEWAY $625.55 $625.55 MCS-K-72670 1 EXCHANGE SERVER V5.0 WINDOWS NT $463.50 $463.50 E312-00392 1 EXCHANGE SERVER V5.0 (MEDIA ONLY) $14.27 $14.27 IMI-466931 1 QUICKMAIL INTERNET GATEWAY $2,500.00 $2,500.00 UNLIMITED USER LICENSE 1 50 USERS ONTIME LIC FOR NT & 1YR MAINT. $1,870.00 $1,870.00 IMI-794734 1 MICROSOFT NT RESOURCE KIT S86.47 $86.47 IMI-966810 3 ESI DISKEEPER FOR NT SERVER $238.64 $715.92 VNC-K-00020 1 VINCA STANDBY SERVER for WIN NT SBNT-S $2,767.97 $2,767.97 MCS-S-54289 2 MOLP-B MS SQL SERVER DATABASE MANAGER $713.43 $1,426.86 228-0046 1 SQL SERVER (MEDIA ONLY) $14.27 $14.27 QIC-BASE 3 QIC INTEGRATION OF SERVER $250.00 $750.00 TOTAL SOFTWARE $25,159.38 SUB TOTAL: $85,448.60 7.75% Tax: $6,622.27 Shipping:0.5% $427.24 GRAND TOTAL: $92,498.11 SQL SERVER VERSUS FILE SERVER AS REDUNDANT IS A COST DIFFERENCE OF $3128,05 This quotation Is valid for thirty days. All prices are exclusive of safes taxes, installation and delivery. FOB Tempe, AZ. Thank you for the opportunity to provide you with these price quotations, please contact John R. Gooley @ X 151 to place your order. Centric Resources MicroAge Infosystems Partner 4 Hutton Center Drive, Suite 570 Santa Ana, CA 92707 (714) 444-3281 fax (714) 444-3581 • • FOR: QUOTE 1650 COLLEEN KEITH H.B.F.D. (714)536-5221 OPTION #4 `- NITP_RICE.;E7CTEN€IE� I RARTNO xQTalf:sDESCRIPIOiV =� .� Main File/Exchange, SQL Servers with Redundancy for both Hardware HPC-Q-10065 1 HEWLETT PACKARD NETSERVER LH $9,669.52 $9,669.52 2 61200 (SIMULTANEOUS MULTI -PROCESSORS READY) 64MB MEMORY 8 SPEED CD WITH DISK ARRAY CONTROLLER KST-E-04300 2 32 MEGABYTE MEMORY UPGRADE $311.76 $623.52 HPC-F-45506 5 HEWLETT PACKARD 2.1 GIGABYTE FAST & WIDE SCSI-2 $969.94 $4,849.72 HPC-F-45$14 (3) 9GB HOT SWAP ULTRA SCSI DISK MODULE OPTIONAL $2, 575.61 $0.00 HPC-D-30371 1 HEWLETT PACKARD SUPER VIDEO $312.98 $312.98 GRAPHICS ACCELERATED MONITOR HPC-J-67635 1 HP DESKDIRECT 101100TX PC[ LAN ADAPTER $81.83 $81.83 HPC-I-KO007 1 HP POWERWISE UPS 2100VA $1,574.11 $1,574.11 HPC-G-12856 1 HP REMOTE ASSISTANT CARD $1,066.64 $1,066.64 1 FILE SERVER TOTAL $18,178.32 1 REDUNDANT FILE SERVER TOTAL $18,178.32 1 SQL SERVER TOTAL (see attached detailed sheet) $21,055.45 1 REDUNDANT SOL SERVER TOTAL $21,055.45 TOTAL HARDWARE $78,467.54 Software MCS-S-54330 4 MS WIN NT V4.0 SVR COMP ACC. LIC $304.39 $1,217.56 MCS-S-54387 70 MOLP-B BACKOFFICE CLIENT ACCESS LICENSE $185.52 $12,986.40 MS DIRECT 1 MS WIN NT V4.0 CD (MEDIA ONLY) $25.00 $25.00 MCS-K-71210 1 MS MAIL V3.0 MHS GATEWAY $625.55 $625.55 MCS-K-72670 2 EXCHANGE SERVER V5.0 WINDOWS NT $463.50 $927.00 E312-00392 1 EXCHANGE SERVER V5.0 (MEDIA ONLY) $14.27 _ $14.27 IMI-466931 1 QUICKMAIL INTERNET GATEWAY S2,500.00 S2,500.00 UNLIMITED USER LIC 1 50 USERS ONTIME LIC FOR NT & 1YR MAINT. $1,870.00 $1,870.00 IMI-794734 1 MSF_T NT RESOURCE KIT S86.47 $86.47 IMI-966810 4 ESI DISKEEPER FOR NT SERVER $238.64 $954.56 VNC-K-00020 2 VINCA STANDBY SERVER for WIN NT SBNT-S $2,767.97 $5,535.94 MCS-S-54289 2 MOLP-8 MS SQL SERVER DATABASE MANAGER $713.43 $1,426.86 228-0046 1 SQL SERVER (MEDIA ONLY) $14.27 $14.27 QEC-BASE_ 4 QIC INTEGRATION OF SERVER $250.00 $1,000.00 TOTAL SOFTWARE $29,183.88 SUB TOTAL: $107,651.42 7.75% Tax: $8,342.98 ShlppfnA:a5% $53a.26 GRAND TOTAL: $116,532.66 This quotation is valid for thirty days. All prices are exclusive of sales taxes, Installation and delivery. FOB Tempe, AZ. Thank you for the opportunity to provide you with these price quotations, please contact John R. Gooley @ X 151 to place your order. 0 • Centric Resources MlcroAge Infosystems Partner 4 Hutton Center Drive, Suite 570 Santa Ana, CA 92707 114) 444-3281 fax (7141444-3581 (714536-5235 OPTION #5 k F] Main file/Exchange Server Hardwa HPC-0-10065 1 HEWLETT PACKARD (HP) NETSERVER LH 2 6120D $9,669.52 $9,669.52 (SIMULTANEOUS MULTI -PROCESSORS READY) 64MB MEMORY 8 SPEED CD WIDISKARRAY CTRL KST-E-04300 2 32 MEGABYTE MEMORY UPGRADE FASTIWIDE SCSI-2 $311.76 $623.52 HPC-F45506 5 HEWLETT PACKARD 2.1 GIGABYTE $969.94 $4,849.70 HPC-D-30371 1 HP SUPER VIDEO GRAPHICS ACCELERATED MONITOR $312.98 $312.98 HPC-J-67635 1 HP DESKDIRECT I01100TX PCI LAN ADAPTER $81.83 $81.83 HPC-l-K0007 1 HP POWERINISE UPS 2100VA $1.574.11 $1.574.11 HPC-G-12856 1 HP REMOTE ASSISTANT CARD $1,066.64 $1,066.64 1 FILE SERVER SUB -TOTAL $18,178.30 SQL File Server Na►dware HPC-Q-10065 1 HP NETSERVER LH 2 61200 $9,669.52 $9,669.52 (SIMULTANEOUS MULTI -PROCESSORS READY) 64MB MEMORY 8 SPEED CD WITH AND DISK ARRAY CONTROLLER KST-E-04300 2 32 MEGABYTE MEMORY UPGRADE $311.76 $623.52 HPC-F-45514 3 9GB HOT SWAP ULTRA SCSI DISK MODULE $2.575.61 $7.726.63 HPC-J-67635 1 HP DESKDIRECT 101100TX PCI LAN ADAPTER $81.63 $81.83 HPC-I-K0007 1 HP POWERWISE UPS 2100VA $1,574.11 $1,574.11 HPC-G-12656 1 HP REMOTE ASSISTANT CARD $1,066.64 $1,066.84 1 SOL SERVER SUB -TOTAL $20,742.45 TOTAL HARDWARE $38,920.76 $Cf14Shc13 MCS-S-54330 2 MS WIN NT V4.0 SERVER COMP ACCESS LICENSE $304.39 $608.78 MCS-S54387 70 MOLP-B BACKOFFICE CLIENT ACCESS LICENSE $185.52 $12.986.40 MS DIRECT 1 MS WIN NT V4.0 CA (MEDIA ONLY) $25.00 $25.00 MCS-K-71210 1 MS MAIL V3.0 MHS GATEWAY $625.55 $625.55 MCS-K-72670 1 EXCHANGE SERVER V5.0 WINDOWS NT $463.50 $463.50 E312-00392 1 EXCHANGE SERVER V5.0 (MEDIA ONLY) $14.27 $14.27 IMI-466931 1 QUICKMAIL INTERNET GATEWAY $2,500.00 $2,500.00 UNLIMITED USER LiC 1 50 USERS ONTIME LICENSE FOR NT & 1YR MAINT. $1,870.00 $1,870.00 IMI-794734 1 MSFT NT RESOURCE KIT $86.47 $86.47 IMI-966BID 2 ,9SI DISKEEPER FOR NT SERVER $238.64 $477.28 MCS-S-54289 1 MOLP-B MS SQL SERVER DATABASE MANAGER $713.43 $713.43 228-0046 1 SQL SERVER (MEDIA ONLY) $14.27 $14.27 QIC-BASE 2 QIC INTEGRATION OF SERVER $250.00 $500.00 $20,884.95 SUR TOTAL: $59.805.70 7.75'% Tax: $4,634.94 shwIna:0.5% $299.03 GRAND TOTAL_ $64,739.87 This quotation Is valid for thirty days. All prices are exclusive of sales taxes, Installation and delivery. FOB Tempe, AZ Thank you for the opportunity to provide you with these price quotations, please contact John R. Gooley @ X 151 to place your order. NOTE: SERVICES WILL BE APROXIMATELY THE SAME AS OPTION 01 DUE TO NO MIRRORING REQUIRED WITH OPTION #5. IT IS OUR UNDERSTANDING THAT CENTRIC RESOURCES WILL ONLY BE REQUIRED TO SETUP THE HARDWARE FOR THE SOL SERVER. 0 • QUOTATION PREPARED F,. HBFD Colleen Keith Centric Resources MicroAge Infosystems Partner 4 Hutton Center Drive, Suite 570 Santa Ana, CA 92707 (714) 4444281 fax (714) 444-3581 Server Accessories pr2-3 1 Cybex Personal Commander II 4 Port mr-6 1 FourStar 36" MiniRack kb-po24 1 Pull Out Keyb Draw ps6015 1 6 Outlet Surge Strip cure-8 4 8' VGA Keby Cables $507.10 $507.10 $490.06 $490.06 $54.55 $54.55 $4.26 $4.26 $63.92 $255.68 SUB TOTAL: $1,311.66 7.75% Tax: $101.66 Shinaina:0.5% $6.66 MANR TOTAL: $1,419.86 This quotation is valid for thirty days. All prices are exclusive of sales taxes, installation and delivery. FOB Tempe, AZ. Thank you for the opportunity to provide you with these price quotations, please contact John R. Gooley @ X 161 to place your order. iSheet5 (2) i Centric Resources MicroAge Infosystems Partner 4 Hutton Center Drive, Suite 570 Santa Ana, CA 92707 (714) 444-3281 fax (714) 444-3581 COLLEEN KEITH H.B.F.D. (714)536-5221 PART -NO QTY: - DE5CRIP..TION _. } = 'UNIT:PRICE.EXTENDEDi Maintenance Main & Mirror File Servers (option #1) HPC-X-67640 2 SUPPORTPAK ON -SITE 7HOUR124HOUR $1,194.28 $2,388.56 N1`TSERVER LH 3YEAR TERM. 7.75% Tax: $185.11 GRAND TOTAL: $2,573.67 Main, Mirror & SQL Servers (option #2 and 3) 3 SUPPORTPAK ON -SITE 7HOUR124HOUR $1,194.28 $3,582.84 NETSERVER LH 3YEAR TERM. 7.75% Tax: $277.67 GRAND TOTAL: $3,860.51 Main & SQL Servers with MIRROR (option #4) HPC-X-67640 4 SUPPORTPAK ON -SITE 7HOUR124HOUR $1,194.28 $4,777.12 NETSERVER LH 3YEAR TERM. 7.75% Tax: GRAND TOTAL: This quotation is valid for thirty days. All prices are exclusive of sales taxes, installation and delivery. FOB Tempe, AZ. Thank you for the opportunity to provide you with these price quotations, please contact John R. Gooley @ X 151 to place your order. $370.23 $5,147.35 Page 1 Sheet5 (3) Centric Resources MicroAge Infosystems Partner 4 Hutton Center Drive, Suite 570 Santa Ana, CA 92707 (714) 444-3281 fax (714) 444-3581 IQUOTATION PREPARED FOR: • • COLLEEN KEITH H.B.F.D. (714)536-5221 PART NO: QTY:. °DESCRIPTION UNIT PRICE: EXTENDED: Message Transport Mechanism Mrs / ISP ISP Install 1 Complete ISP Frame Relay Installation $3.300.00 $3,300.00 includes Router & DSC-CSU Monthly 12 Monthly Connection Fee (Yearly) $300.00 $3.600.00 Includes 256 Class C Licences SUB TOTAL: $6,900.00 7,75% Tax: $534.75 GRAND TOTAL: $7,434.75 This quotation is valid for thirty days. All prices are exclusive of sales taxes, installation and delivery. FOB Tempe, AZ. Thank you for the opportunity to provide you with these price quotations, please contact John R. Gooley @ X 151 to place your order. Page 1 Sheets (4) Centric Resources MicroAge Infosystems Partner 4 Hutton Center Drive, Suite 570 Santa Ana, CA 92707 (714) 444-3281 fax (714) 444-3581 COLLEEN KEITH H.B.F.D. (714)536-5221 PHASE 6 DESCRIPTION ,�, {E �r g , -,, ;; i7 * ' UNIT�P-RIC)E::' EXTENDED:i' Windows 95 > NT Migration 95>NT MCS-S-52059 70 MOLP-B WIN NT WRKSTN V4.0 COMP UP $223.38 $15,636.60 Services 1 Project Manager for 12 hours $125.00 $1,500.00 Services 70 Technician (1.5 hours estimated per 575.00 $7,875.00 workstation) Sub Total $25,011.60 7.75% Tax: $1,938.40 GRAND TOTAL: $26,950.00 This quotation is valid for thirty days. All prices are exclusive of sales taxes, Installation and delivery. FOB Tempe, AZ. Thank you for the opportunity to provide you with these price quotations, please contact John R. Gooley @ X 151 to place your order. - Page 1 Sheets (5) . Centric Resources MicroAge Infosystems Partner 4 Hutton Center Drive, Suite 570 Santa Arta, CA 92707 (714) 444-3281 fax (714) 444.3581 COLLEEN KEITH H.B.F.D. (714)536-5221 PART,=NO..:._' . QTY DESCRIPTION. = . - 'UNIT: PRICE;:" E)aENDED:: SMS Server (Standalone) Hardware HPC-A-20085 1 VECTRA VL5P166 1.6GB 16MB 256KB $1,465.84 $1,465.84 10BT WIN95 WFW HPC-D-30371 1 HEWLETT PACKARD SUPER VIDEO $312.98 $$312.98 GRAPHICS ACCELERATED MONITOR HPC-J-67635 1 HP DESKDIRECT 101100TX $81.83 581.83 PCI LAN ADAPTER MCS-S-54330 1 MS WIN NT V4.0 SVR COMP ACC. LIC S304.39 $304.39 MCS-S-54309 1 MOLP-B SYSTEMS MGMT SVR $461.19 $461.19 70 MOLP-8 SYSTEMS MGMT SVR CLNT ACS LIC V1.20 NO COST Note: No additional Client Access Licenses will be required with the purchase of SackOffrce Client Cost savings of $2,758.64 271-075-010 1 SYSTEMS MGMT SVR (Media Only) $14.27 $14.27 HAG-X-67445 1 SUPPORTPACK NEXTDAY 3 YEAR TERM 147.55 $147.55 ONSITE M-F 8-5 VECTRA PC SUB TOTAL: $2,788.05 7.75% Tax: $216.07 Ship�ng:0.5% $13.94 GRAND TOTAL: $3,018.06 This quotation is valid for thirty days. All prices are exclusive of sales taxes, Installation and delivery. FOB Tempe, AZ. Thank you for the opportunity to provide you with these price quotations, please contact John R. Gooley @ X 151 to place your order. Page 1 R Sheet5 (6) . Centric Resources MicroAge Infosystems Partner 4 Hutton Center Drive, Suite 570 Santa Ana, CA 92707 (714) 444-3281 fax (714) 444-3581 QUOTATION PREPARED FOR: QUOTE #: 1650 COLLEEN KEITH H.B.F.D. (714)536-5221 PART NO n.<'QT�I( • DESCRIP.TION �s �' = _--� _ .� _ . aµ�UNIT:PR[CE:_'EXTENDED:; Exchange Server (Standalone) Hardware HPC-A-20085 1 VECTRA VL5P166 1.6GB 16MB 256KB $1,465.84 $1,465.84 HPC-D-30371 1 HPC-J-67635 1 MCS-S-54330 1 1OBT WIN95 WFW HEWLETT PACKARD SUPER VIDEO GRAPHICS ACCELERATED MONITOR HP DESKDIRECT 10/100TX PC] LAN ADAPTER MS WIN NT V4.0 SVR COMP ACC. LIC HPC-X-67445 1 SUPPORTPACK NEXTDAY 3 YEAR TERM ONSITE M-F 8-5 VECTRA PC $312.98 $312.98 $81.83 $81.83 $304.39 $304.39 $147.55 $147.55 SUB TOTAL: $2,312.58 7.75% Tax: $179.23 Shi in :0.5% $11.56 GRAND TOTAL: This quotation is valid for thirty days. All prices are exclusive of sales taxes, installation and delivery. FQB Tempe, AZ. Thank you for the opportunity to provide you with these price quotations, please contact John R. Gooley @ X 151 to place your order. $2,503.37 Page 1 Services & Product Cost Summary I I Solutions Architect I Project Manager I ST. Engineer I Desktop Specialist I Trainer I Tech Writer I JAD Sessions ( 8 hrs) 8 8 Site Preparation 2 2 Coordination 24 Commurficarions(Schedul'ing 24 8 Project Plan 16. 4 111 -A Ympmr101m ,V• f-NT Server Integration Design 4 NT Server Configuration Primary and Backup 4 NT Server Installation to include: 80 OS Configuration Creation Of Users Data Transfer IP Addressing Customization On -Time Upgrade Exchange Install Modify Routing Table Network Connection Install Gateways Establish Login Restrictions Features for NT Clients File System Fault Tolerance Mirroring Synchronization Create Mail Security M� Global Mapping 4 8 ServeriProtocaVApplicalion 4 8 16 Domain Architecture Approval 2 Server Testing 16 Backup Procedures 8 Documentation Update 4 4 9; E-M ROMEO -N�- p Build Print Queues and fast (16) 16 Implementation (70 systems) 35 Install Network Drivers 35 Desktop Testing 17.5 ffmff�-� Train and Assist Administrators (3) . ... ....... 4 8 r] 0 Alternate Channel Page 1 5121197 Services & Product Cost Summary 4 Hour Total - x= 12 + . �� + 66: ' ? 150;, r . kz +' t .��...: �',.. �tx.'�•�a :+���� r��. ":�` ��•;4-:.at. �'=�'"° �.,�:rs�1035 r.. ���.r�::.3E"�•24- :�. � 'R+v -ie ..y' _ .:- `fd�,3 --v---'--- :x,-.-.-,. Y;••i".. a_� �. 6��.a � A%t''„'` ��i�i Rates,: i ;;i,� � «'.5,,:... ._.:aC;:iw_ .;�150i:x� ":-�J.YIe ;125�. ��;y'-�'��1D5:c� ;A:.;t'��=75�.,:�v�,;�:t. 75 y.__� _ - �•;r;_ Ciist;Tot l pe category;_ 180Dr �" . e 10750, 77§2:5t�E� _W§0qMV, ttg f a - h Cons era t n. _ a. Labor rates estimates are based upon eight hour work shifts. b. Staff Level estimates are based upon assumption of complete site operations. c. Staffing levels are based upon significant technology experience. In an operational environment, with comprehensive planning, no end -users, accessability to • offices and workstations to include passwords, network, or other process interruptions A qualified, proper equipped and experience team can migrate this project. d. Estimates for workstation connectivity, includes NT Client, Exchange Client, network drivers and testing. Estimate is 1.25 hours per workstation. e. Estimates for printer configuration includes building the queues and testing. Estimates 1 hour per printer. L Estimate includes 8 hours of training. This will be for routine maintenance and minor troubleshooting. This will be accomplished at the end of the project. Cost has increased from the original quote due to the additional rquirement of the JAD session and the Redundant server installation. NOTE: THIS IS A DRAFT DOCUMENT. PRICING IS SUBJECT TO REVISION I 0 Alternate Channel Page 2 5/21/97 0 ;,RCITY OF HUNTINGTON BEACH 2000 MAIN STREET CALIFORNIA 92648 March 12, 1997 Central Service Division 7141536-5221 The City of Huntington Beach invites your proposal for the Fire Department file sever project per the attached Proposal Terms and Conditions and Scope of Service. Closing Time and Date Your signed Proposal must be submitted in a sealed envelope marked "RFP #97- 0404" prior to: 5:00pm, on Friday April 4s 1997. Submit two (2) signed copies of your entire proposal to the following address: City of Huntington Beach Purchasing Division Attention: Request for Proposal #97-0404 2000 Main Street PO Box 190 Huntington Beach CA 92648 Opening Please note their will be no public opening of proposals. Prices and other proposal information shall not be made public until the proposal is awarded. At that time the executed contract will become public information. Additional information may be obtained by contacting Colleen Keith, at 714/536-5235. 4"�� -tom 3 az 03/12/97 11:42 AM HUNTINGTON BEACH FIRE DEPARTMENT REQUEST FOR PROPOSAL March 3, 1997 LIST OF SUGGESTED VENDORS: MicroAge -- Centric Resources 4 Hutton Center Drive, Suite 570 Santa Ana, CA 92707 (714) 444-3281 Attn: Tim Ringgenberg GE Capital IT Solutions_ 16 Technology Dr., Suite 150 Irvine, CA 92618 (714) 789-2500 �' A - LT- Attn: John Schmitz California State Computer Store" /7- 3 3A 1 (800) 915-9373 Attn: Tom Berms-Sur<G AN "They do business with both GE Capital Solutions and another local company called Inacom. While the sales guy at Inacom felt the RFP should go through the State Store, the rep from GE Capital (John Schmitz) was even willing to stop by and pick it up (he lives in HB) 0 i Huntington Beach ,Fire Department Request for Proposal March 3,1997 I. SCOPE OF WORK The Huntington Beach Fire Department would like to replace its existing file server with a Windows NT Server using Microsoft Back Office Suite. In addition, the department would like to have server connections to all of its remote fire stations, training center site, and shop facility. The Huntington Beach Fire Department currently uses an AST 486 file server with Novell Netware 3.11 to provide basic file and print sharing to the forty workstations located in the Fire Administration office at Huntington Beach City Hall. This server is also connected to the City's file server so that Calendar and Email functions can be shared between the two servers. The City currently uses a software product called "Beyond Mail" owned by Banyan for its Email communications and the Fire Department currently uses this product off of the City's server. The City also uses a calendar product called "On Time". The Fire Department maintains a 50-user version of On Time for Novell Netware Version 1.6 on the fire department's server, which communicates with the rest of the City's calendars. The fire department must to be able to communicate, by computer, with the seven fire stations throughout the city, as well as to the fire training center and the fire shop also located in the city. In addition, communications is needed to the regional dispatch facility in Anaheim, and to the six other fire departments that are members of that regional center. Under the direction of the Central Net Operations Authority, the Huntington Beach Fire Department joined a seven -city regional communications center in Anaheim in June of 1996. The new Metro Cities Communications Center provides emergency dispatch services to each city through a Frame Relay network, which is also intended to allow communications between all of the fire stations and fire administrative offices of those seven (7) cities. Huntington Beach fire stations are currently using the Frame Relay - network to communicate with the Anaheim site, and the fire department's administrative office is currently connected to the Anaheim site. The Huntington Beach Fire Department wishes to use the existing Frame Relay network to connect its administrative office with the remote fire station and city sites. Page 1 of 11 Huntington Beach Fire Department Request for Proposal March 3, 1997 The preferred file server system upgrade is to a Windows NT environment, with capabilities of handling up to 200 simultaneous users and abilities to manage large amounts of data. In order to communicate with other agencies, the fire department is considering changing its Email and calendar software. Microsoft products have been evaluated to some extent, but the fire department would like input from the vendor. In any case, it will be necessary to maintain communications with the rest of the City, regardless of the Email and Calendar products that are decided on for the Fire Department. In addition to the administrative office, there are seven (7) fire stations, a regional training center and a mechanic's shop. Each of the remote sites has from two (2) to six (6) workstations per site, with approximately 55 total users at the remote sites per day. There are about 140 total users at the remote sites. Almost all of the fire department workstations are Gateway Pentiums (either 133 or 166) using Windows 95 on the desktop. There are a few Pentium 75's and 90's of other brands. A future change to Windows NT workstations is a possibility and should be factored into the overall network plan. The Fire Department has a great need for the archiving, storage and retrieval of vital documents in a common file server. In addition, there are other servers and mainframes, of varying operating systems, which the Fire Department needs to access or communicate with. Security of the Fire Department's server is a critical issue. Multiple layers of redundancy are also critical, as some of the Fire Department operations are 24 hours•a day, 7 days a week. The server design needs to be such that there, is no single point of failure and that problems are identified before they occur. The fire department does not have an Information Systems section, but will assign specific staff members to work with a vendor in the design, purchase, installation and implementation phases of this project. Page 2 of 11 Huntington Beach Fire Department Request for Proposal March 3, 1997 2. CLIENT/USER LOCATIONS: 1. Huntington Beach Fire Department Administrative Office Huntington Beach City Hall 2000 Main St. Huntington Beach 2. Huntington Beach Fire Station 1 18311 Gothard St. Huntington Beach 3. Huntington Beach Fire Station 2 17311 Gothard St. Huntington Beach 4. Huntington Beach Fire Station 3 19711 Bushard St. Huntington Beach 5. Huntington Beach Fire Station 4 21441 Magnolia St. Huntington Beach 6. Huntington Beach Fire Station 5 530 Lake St. Huntington Beach 7. Huntington Beach Fire Station 6 Not built yet 8. Huntington Beach Fire Station 7 3831 Warner Ave. Huntington Beach 9. Huntington Beach Fire Station 8 5890 Heil Ave. Huntington Beach 10. Huntington Beach Fire Shop 17371 Gothard St. Huntington Beach Page 3 of 11 L�- I i Huntington Beach Fire Department Request for Proposal March 3, 1997 CLIENVUSER LOCATIONS (Continued) 11, Central Net Training Center 18301 Gothard St. Huntington Beach 12, Metro Cities Communications Center 201 S. Anaheim Blvd., Suite 302 Anaheim, CA 92805 Page 4 of 11 • i Huntington Beach Fire Department Request for Proposal March 3, 1997 3, SYSTEM REQUIREMENTS The following are the minimum specifications that will be considered, however, vendors may propose other solutions providing they meet or exceed the minimum standards: Processor: Intel based Pentium Pro 200MHz Fast Wide SCSI bus 64MB ECC Memory 10GB disk storage RAID array controller Software: Windows NT Microsoft BackOffice Suite Security/Firewall Software, as determined by Fire Dept and Vendor Server Work Station: 17" color monitor Communications: 10/100 LAN interface Frame Relay communication Maintenance: Manufacturer onsite warranty service The hardware platform should be designed to provide excellent performance and plenty of expansion options for future growth. -The fire department has already reviewed various hardware vendors, -and for this bid, only hardware from Hewlett Packard. IBM or Compaq will be considered. Page 5 of 11 0 0 Huntington Beach Fire Department Request for Proposal. March 3, 1997 4. SYSTEM PERFORMANCE Vendor's awareness of the criticality of this system's continued operations is essential. System operations are required on a 24-hour per day, 7-day per week basis. System must be designed to accommodate multiple operations, including: • Manage file and print server operations for the forty (40) local workstations as well as for approximately thirty (30) other workstations located at the nine (9) remote sites. (One workstation at each remote site will be set up (by Vendor) as a peer -to - peer server to handle all of the local printing) • Store all fire department data: Archival, Ongoing and Critical • Provide several layers of redundancy and/or backup capabilities • Bid will include any modifications/configurations necessary to allow each workstation to connect to the NT server by way of the existing Frame Relay network. 5. SERVER INSTALLATION The new server will be brought up in parallel to the old server, and critical work will be done after normal business hours to eliminate user disruption during the migration. Existing Novell security end network setup will be migrated over to the NT environment except in those cases where modifications are necessary due to change in operating system functionality, or for improvement in performance and/or security. Bidders should provide a detailed plan for the migration of users from the existing environment to the NT environment. All fire department workstations will be connected to the new network. Remote workstations will be set up so that user data is automatically stored on the server for backup purposes, however, limitations will be established for the amount of data each individual user can store on the server. Page 6 of 11 • Huntington Beach Fire Department Request for Proposal March 3, 1997 S. ISSUES FOR VENDOR TO ADDRESS: Environmental Considerations Identify any potential environmental impacts and provide recommendations for resolution. Technical Concerns Location Requirements for Hardware: Power Requirements Power Back-up Systems Air Conditioning Requirements System Expansion Capabilities Bid must include projected growth capabilities of system being proposed Communications Issues Vendor needs to detail the recommendations for communicating between the fire department server and: • City of Huntington Beach File Server • FireMed File Server • Metro Cities Main Frame Host Computer • HP SureStore 6000 Tape Back-up (recently purchased) • Intranet • Internet Software Compatibility Vendor needs to identify solutions for communicating between different software environments, specifically: Campbell Services' OnTime Enterprise Calendar software (Novell NLM Version 1.61) Houghton Mifflin Company's Beyond Mail for Windows Release 2.0b/MHS (Professional Edition) Apple Quick Mail Page 7 of 11 • i Huntington Beach .Fire Department Request for Proposal March 3,1997 7. CUSTOMER EXPECTATIONS: The Huntington Beach Fire Department expects that the vendor will: Meet with specified fire department staff to review all details of the proposed network design, and confirm all elements of the project. Be a licensed Microsoft Service Provider. Anticipate, as much as possible, all required hardware, software and labor required for this project. The fire department wants a vendor who will assume responsibility for accurately assessing the department's current hardware and software needs. Provide a network design that will provide several layers of fault tolerance and redundancy. This network is considered critical and should be designed without a single point of failure. Recommend hardware and software to the fire department. Upon approval by the fire department, hardware and software will be purchased. The City of Huntington Beach, who will retain ownership of the equipment and software, will make purchases. Provide coordination for the purchase, if desired by the department, as well as provide installation services for the hardware and software purchased. Provide an inventory list of all hardware and software purchased for the project, including name, manufadturer, model number, serial number and description. Provide all manufacturer documentation received with purchases. Specify site preparation requirements and identify costs associated with site preparation. Be available for immediate response in the event of an emergency. Vendor's office must be located within one (1) hour's driving time from Fire Department Administration, located at 2000 Main Street, Huntington Beach. Project management personnel and technical support personnel must be within the same distance for rapid response to emergencies. 24-hour availability for emergency response may be required. Have excellent operational and technical knowledge of Microsoft NT, as well as all modules of the Microsoft Back Office Suite. Page 8 of 11 ! • Huntington Beach Fire Department Request for Proposal March 3, 1997 CUSTOMER EXPECTATIONS (Continued) Have excellent technical knowledge of and provide technical advice for IPX and TCP/IP protocols, Quick Mail, MHS gateway interfaces and Frame Relay data technology.' Coordinate with any other vendor currently represented in the existing fire department network. This includes City of Huntington Beach Information Systems personnel, Pacific Bell (for the Frame Relay), Volt Communications (Frame Relay) and Keystone Information Systems (Anaheim's computer software provider). Other vendors may be identified at the time of installation and cutover. Develop a network design and provide all of the set up for the server and all workstations. With fire department staff, Vendor will set up network work groups, printer groups, and assist staff with any other set up required. Program network security onto server and all workstations. Provide an outline of the proposed migration strategy. The Fire Department would like to have parallel application migration with little to no down time for existing users. Provide full documentation on all security and administration as well as documentation of the network design. Outline scope of training that will be provided to fire department administrative personnel on server administration, network design, network security, basic network administration, security measures and routine maintenance features. Recommendations for additional training should be included. Ensure that server hardware, software and all specified communications links are fully operational and reliable prior to the termination of any contract or agreement between the City of Huntington Beach and the vendor. Page 9 of 11 i 0 Huntington Beach Fire Department Request for Proposal March 3, 1997 8. MAIL FEATURES An existing mail server is located on the city's Novell file server. These mail services are being used by the fire department by attaching to the Novell file server, mapping a drive and executing Beyond Mail off of the city server. The fire department would like to run Microsoft Exchange or a similar product on the new NT server. However, Email communications must be maintained with the rest of the city (running Beyond Mail on the city server) as well as establishing communications with other cities currently on the Frame Relay network who are running Quick Mail for Maclntosh computers. 9. SECURITY ISSUES It is anticipated that several cities and agencies will be communicating with the Huntington Beach Fire Department through the file server, and system security is critical. The proposed security system will allow the fire department to determine different levels of access by user, and will prevent unauthorized access to any system files or data files. Vendor will meet with specified fire department administrative staff to determine security needs. Once the security system is agreed on, Vendor will assist fire department staff in setting up security on the server and on workstations, where required. 10. MAINTENANCE Vendor will provide a maintenance agreement proposal for to include different pricing options for the following: On -site vs. Remote maintenance 24-hour/day, 7-day/week maintenance Monday -Friday, 8-5 maintenance costs, with hourly costs provided for responses of other times Hourly Time and Materials Hardware maintenance (supplemental to hardware vendor warranty) Immediate (1-hour) vs. Delayed (4-hour) response times Travel time, if included separately Routine File/Archive Maintenance Hourly rates for Systems Administration assistance (by telephone and/or site visit) Page 10 of 11 Huntington Beach Fire Department Request for Proposal March 3, 1997 17. Bidder Res onse Vendors wishing to bid on this project should provide the following: 1. A narrative indicating your understanding of the project and the Fire Department's needs, and how your firm proposes to address those needs. 2. A description of your firm's qualifications, including documentation that confirms your status as a Microsoft Solutions Provider. 3. A description of the key personnel and anticipated supporting personnel to be employed on the project. 4. A general, non -technical description of the solutions being proposed. (The successful bidder will be required to submit a more in-depth, technical proposal which details the recommended solutions) 5. An estimation of the time necessary to complete the project. 6. A list of at least three references of similar projects within the past year. 7. A financial statement. 8. If subcontractors are a part of the proposal, a description of those persons or firms and the portions and monetary percentages of the work done by them. The City reserves the right to approve any subcontractors employed by the vendor. 9. The total cost or price for the project, including a breakdown of how it was computed, clearly defining any costs associated with travel expenses or other unusual expenses. 10. Method of payment expected. 11. Bids will be accepted through April 4, 1997, 5:00 p.m. Page 11 of 11 Pali cyy Number UC6LAnr1+ 1U416.+ , MW6. M!,!LlYL/w vv. $25 c rE FARM FIRE AND CASUALTY COMPAI"�' 31303 AMA RD. WESTLAKE VILLAGE CA 913E IOCI A STOCK COMPRWY WITH HOME OFFICES IN BLOOMINCV1, ILLINOIS 723 ty NAMED INSURED AND MAILING ADDRESS 8047-F417 D CENTRIC RESOURCES INC DBA MICRO AGE 4 HUTTON CENTRE DR STE 570 SANTA ANA CA 92707-8710 ,04� -7f-7/9l COV A - INFLATION COVERAGE INDEX: N/A BUSINESS POLICY - SPECIAL FORM 3 COV B - CONSUMER PRICE INDEX: 154.9 Automatic Aenevval — if the Policy Period is shown as 12 months, this policy will be renewed automatically subject to the premiums. rules and forms in effect for each succeeding policy period. If this policy is terminated, we will give you and the Mortgagee/Lienholder written notice in compliance with the policy provisions or as required by law. POLICY PERIOD: 12 MONTHS THE POLICY PERIOD BEGINS AND ENDS AT 12:01 AM EFFECTIVE DATE: 04/25/96 STANDARD TIME AT THE PREMISES LOCATION. EXPIRATION DATE: 04/25/97 NAMED INSURED: CORPORATION LOCATION OF COVERED PREMISES: 4 HUTTON CENTRE DR 9570 & 635 SANTA ANA CA 92707-8711 COVERAGES AND PROPERTY LIMITS OF INSURANCE SECTICN I A BUILDINGS-. EXCLUDED -B BUSINESS PERSONAL PROPERTY S 250.000 C LOSS OF INCOME $ ACTUAL LOSS SECTION I L BUSINESS LIABILITY $ 1.000,000 M MEDICAL PAYMENTS $ 5.000 PRODUCTS -COMPLETED OPERATIONS S 2,000.000 (PCO) AGGREGATE GENERAL AGGREGATE (OTHER S 2.000,000 THAN PCO) FORMS. OPTIONS. AND ENDORSEMENTS SPECIAL FORM 3 FP-6103 EMP DISHONESTY $5,000 OPTION ED AMENDATORY ENDORSEMENT FE-6205 DEBRIS REMOVAL ENDORSEMENT FE-6451 POLICY ENDORSEMENT FE-6506.1 BUSINESS POLICY ENDORSEMENT FE=6464 PROTECTIVE SAFEGUARD FE-6303 LOSS PAYABLE ENDORSEMENT FE-6309 0 NEW FORM ATTACHED CONTINUED ON REVERSE SIDE OF PAGE PREPARED 06/ 21 /96 FP-8030.2C A877 (06/93) YOUR POLICY IS AMENDED 06/05/96: INLAND MARINE COVERAGE ADDED ENDORSEMENT FE-4299.3 ADDED ENDORSEMENT FE-4276.3.ADDED ENDORSEMENT FE-4103.1-ADDED OCCUPANCY: MERCANTILE DEDUCTIBLES' SECTION I S' 1.000 BASIC IN CASE OF LOSS UNDER THIS POLICY, THE DEDUCTIBLE WILL'BE APPLIED TO EACH OCCURRENCE AND WILL BE DEDUCTED -FROM THE AMOUNT OF THE -LOSS. OTHER DEDUCTIBLES MAY APPLY -REFER TO POLICY. ENDORSEMENT PREMIUM INCREASE S 2.575.20 DISCOUNT APPLIED: SPRINKLER t`x�T-, - ' At-tarneY I ' i ,iri -- F ACHED OTHER LIMITS AND EXCLUSIONS MAY APPLY -REFER TO XOUR PR�1SAYr ,_J COUNTERSIGNED By 608 SCAFFIDI ' YOUR POLICY CONSISTS OF THfS PAGE, ANY ENDORSEMENTS ( 714 ? 776-9230 AND THE POLICY FORM. PLEASE KEEP THESE TOGETHER. 65-17011.2 Rev. 11.94 >'nnt'G in U.S.i lr+1 1 1113C, FE-4294.3 (CONTINUED ON REVERSE SIDE) ! i"621 Printed in U.S A r C41k/1992 04:27 71452i 8 BALK INSURANCIONC PAGE 02 C 9TIFICATE OF 1NSURAWwC This cenifim that f3STATE FARM FIRE ANO CASUALTY COMPANY. SiodnYngton. tunas ❑ BTATE FARM GENERAL INSURANCE COMPANY, I3Ioontirtgton, tf rid4i hsUMS the fOIIOwing polioyhokfer for file oDvarageb indicated below: 7/7/4 7 Nam of policyholder CENTRIC RESOURCES INC DBA MICRO AGE Address ofPoticyhatder 4 HUTTON CENTRE DRIVE SUITE 570 SgANTA ANA,_ CA 92707 _ Location of operations CALIFORNIA D6sctiption of operations COMPUTER The policies listed below have been Issued to the policyholder for the policy periods shown. The Insurance dascrtod in these policies is subject to all the terms. OWusions. and conditions of these policies. The Ilmlts Of Ifability shown may have been reduced by any pall claims - POLICY PERIOD LIMITS OF LIABILITY POLICY NUMBER TYPE 4F INSURANCE Ettectivo Date szorallon Date (at beginning of policy period) Comprehensive BODILY INJURY AND 9.2$$'T2 DuainassLlsWi �}% ��/ 7;4(Z �98 ................x............ . PROPERTY DAMAGE Thls•i►surjow 1ndjam: 0 Products - Completed Operations ❑ Contractual LiadRlly ❑ Underground Hazard Coverage 1 t0 0 0 1000 Each Occurrence $ r_ ❑ Personal Injury ❑ Advertising Injury General Aggregate $ 2,000,000 [ter Exp oraon Hazard Coverage Products • Carnpleted n Cpltapse Hazard Coverage Operations Aggregate S ._.2-,D-O-Qr 000 ❑ Gehftral Aggregate LtrM eppuea to each projW 13 EXCESS LIABILITY POLICY PERIOD BODILY INJURY AND PROPERTY DAMAGE Effective Dste Explr"On Ditto (Combined Single Urrilt) ❑ Umbrella Each Oocurrenoe 5 ❑ Omar Aggregate S Part 1 STATUTORY Part 2 SOCHLY INJURY Workera' Compensation Each Aoddent i and Employers Liablllty Dimm Each Employee i Disease - Pally Limn $ -- POLICY NUMBER TYPE OF INSURANCE POLICY PERIOD Eftvi*va Date Expiration Date ; LIMITS OF LIABILITY (at tsegtftR of policy poriod) fy� 77 - AS 20 -x URM sy' Diu n , n:•.: :-% P-tT Y Nam arts Address of Certificate Holder 'Named Additional Znsuredt City of Huntington Beach It's Agents, employees, and Officers Risk Management Department 2000 Main Street Huntington Beach, CA 926.48 08 &3 1M.. 1241 PvOq n U.O.A. If any of the above described .v policies are canceled before its expiration date State Farm will notify/Written notice the certificate holder within 30 ayt - layr ra cw 4111562 05: 16 714522� A! K INSURANC . � W C PAGE 02 �TifN IiRM YNWfiNC 6 1'+ TG POLICY#: 92-KS-7218-5 F CENTRIC RESOURCES INC DHA MICRO AGE 4 HUTTON CENTRE DR STE 570 SANTA ANA, CA '92707-8710 JIME 26, 1997 BUS -MERCANTILE ***** REVISED REQUEST ***** 7/7/1 r AGENT COPY AGENT: F417/8794 PHONE#: (B) 71.4-444-3281. Eff date:(06/26/97) Curr date: (06/26/97) Time: (04:32 PM) SFPP#:0070740112 **ADDITIONAL INTEREST CHANGES** Rnwl bill to: End bill to: Change: Type: Subset #: Loan #: (change) (addll insured ( ) ( JOHN P AALK INSURANCE AQ IlY"7AA-4,www Stfxrrr.*,Q ( tea) Addll Interest Name & Address: (N)(CITY OF HUNTINGTON BEACH ) (N)(ITS OFFICERS, AGENTS AND ) (N) (EMPLOYERS } (A}(RISK MANAGEMENT DEPARTMENT } )(A)(2000 MAIN STREET ) City: (HUTNINGTON BCH ) St: (CA) ZIP: (92649 } 7 �.EF. _n - r,I Ilia r, nnn rlr, 1 I' -Ti Arnf^.1'I'1n nhi 11 TA IrI inn Inn- TI In - [//{y�J, �y�/0'rf- 1111 , ITATI 1ARJ1 _—`tk / 7 IMfY�AN[O - JUNE 26, 1997 FIRE POLICY STATUS B PH. f71414dd-AlAl r-,torlmzn nrinnT_me"3 zwq h' I H K VIM TI -V I YIJ Y_L• '!:]10. G i+ VR IC1115rj; hl l rj�L m I 1 'xI I 81:Ff &OCAT I ti f#Y ' ! i I-f lflf f'i'TIrro * rm it r,1I.1 I L �Aln■ ■ ■lIl!■���ir ��I rllllr I� 1, I 111 T■'ll'lia4 jL `�� I, I17. T� 1-JLy�j1 "ff. YAkJija i r r r,r _4 r 1aV /Ammix :0 146 IRPM C 0.0% TERM: CONT AMQ1rW DUE; SFPpp .r^ J?TJ b4nnnAf3Tr TT,n vp.=lfl�FI hip i . Jivi 'r",. LiY -lip. LYL'i'iY &JLJII ARIA r�wl.l!Rti,.•., ,, JLtx . DU cov"I A04 INrORMAI'I I c ITY 11JLA Q VDD r'yp JLC]C T I D ^ O 14 O 1 -1 t PREV. RISK: 250,000 R,QTTp?j nnnp r..nnn 1�_Adww Ia I AID S.IO$s CONOT. RoarsTrva L-RUSN LIAB 1000000 ZONE: 79 PROT CLASS: 1 GUN AWREGT 2000UUU YFZ BLT: 94 PCO AGGRUGT 2000000 M-MED/PERSN 5000 MOVE -IN: W ENTRY: JUN-23-95 mrn on&. as DEDUCTIBLES APPLIED: l000 ALL PER OTHER DED MAY APPLY MESSAGES: 4 ADDL INSURED - SECTION II TOBASHIMA UBVELOPMENT 201 SANDPOINTE AVE SANTA ANA CA 92707-5778 ADDL INSURED SECTION II KOLL MGM SERVICES 4 HL]'iTON CENTRE DR SANTA ANA CA 92707-8706 LOSS PAYEE IBM CREDIT CORP 5000 EXECUTIVR PKY STE S-40 SAN RAMON CA 94583-4210 =OUNTING INFORMATION: FORMS AND ENDORSEMENTS FP-6103 SPECIAL FORM 3 FE-6497 ADDL INSD FE--4103.1 LOCKRD VEHICLE FE-4276.3 FLOATER FORM FE-4299.3 INLAND MARINE FE-6491 ADDL INSD FE-6494 ADDL INSD FE-6309 LOSS PAYABLE FE-6303 SAFEGUARDS END FE-6464 POLICY END ADDITIONAL FORMS APPLY By: � s ttorno I}e; . 06/26/1S97 15:56 9098229869 'KENNEDV&SHARP INS PAGE 02 w- .<- .... �,.a ,,. _ .; .:k �t:::r:•: no -.}a. -^f::. }.,ae it>s,�: c'�,.: ■/"`�■/'�■77T''��� k:.< tt' ACORD;:.t .I .()AM.: i84VSDATR At1DO1YYJ .a. {' s tik s .I�ti»2 :s;:i .}:a. F1••: •Nk8tii- --Nip k'06/26/97 'vY�� 44{ I t }, liWAu(S:R THIS CERTIFICATE IS ISSUED AS A MATTER OF 'FORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. MS CERTIFICATE Kennedy S sharp Insurance Inc. DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE Fonts Arrow Blvd. EA �j, , �, POLICIES BELOW. - Fontana, CA t-�'""' 92335 J /, COMPANIES AFFORDING COVERAGE 909-822.2221 ..................... ........... ............ ........................... _.... _.... I.... .........._ .... ..................... TOANY A Fremont Cofpensation .• .............. .......... ............................... 7 .. ..... 1...........< OOteANY Awrican States Insurance Co. ....................... ........... I. ....... ....... . . Centric Resources COUPARTLSrfEM C 4 Hutton Centre Drive, 8570 :........................................ ....................................................................... Santa Ana, CA ................................... 92707 00WAXY D Isr1,Ot ............................................................... ........................ .............. COMPANY E L6r'rBR 1�/► ,::-ts•<;lz>4a.�:raa.�•F�raxe,�i�•ksa<,-e-o-..K«[.-,..":»o-.k„z»�+»..:}.,-;•:•`::i�":....,:.yx:x�+<r:sx.r.,z.s-rt ._............-., ._-_ a:..w:1al:�x �.., :- iR<:4 e, lP �i!}}+.6'i'Yl�a}i`. 3�l:AaSlv.Sl` �'1'M «fiL..Y.rY�t•r ,Y��QlH � +� Ot�i'."f:S:i.#��!>.•'6{�:}.t.aw:i - ,a-#x 3} f kF:tltl19, ♦ei,,.�ii-a-laQ,ik!! {iy; Y4:! -- - 4 hS.:<.. ay.an�a::1, i�,i�: t+� r:<. •' .! ... :.......-ter-«. .OHa,Y #R�kYJLf;+i .. ....:.,...�<r ..N-S:iiq........ .......:.-. ,a,.s.«x: - .-.-. n..nw 4 K-ii-Qk.:.•:ka:::..t:�i RYfai iiii.. !-t+ •, xii MS IS 7O CERTIFY THAT THE FOUC[t33 OF INSURANCE LISTED BELOW HAVE BMW 13SUED TO THE INSURM NAMED ABOVE FOR TH$ POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TEW OR CONDPIION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH 7M3 C93 EFICATE MAY BE ISSUED OR MAY PERTAIN TM INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN I3 SUBIPCr TO ALL THE TERMS. EKCLLISIONS AND CONDI•IEONS OF SUCH I'OIlC*& LiMM SHOWN MAY HAVE BEEN REDUCED BY PAID CLALUS. .... ..................... ... ........ ........ ... ...:.................. ................. . ... ..... ............................. co : TYPE Of DW URAN= Yqr, y pR i 1OL(CY B"NCnW POLICY RXK] kAITQI( LITliTI e LTRi DATR(MMIDWM DATE (MM/ODlYy) 09MRAL LL*BILtTY ..... :GM4MAL AOQPEQATE ............... �����Q>-1IAaE-TCY �..DUL7's•COMP)QP AGO.CLAW : 1 ^" i i PFJI=OA1AL R ADY. W1(1StY - i ».... „ . .............. ..... . . p OWNER'SkGONI'wACI'OR'fPROT. i i :9ACKOCCt1ARIMCB .. .. .... .. . ...... ........................ ............... 1�IRD. r1tPRrt68 U4e' am psnm} � i i. AUTOMOBILZ LIARILNT (♦ .,. ...: ANY AtnD : s :� :i:.•a : ' `- iHQiPd imOIB ALL OW%WAVM - n- �i fCIEpUIED AUrOf :? ; OMf pwragl ouvzY 1 C!TX A 10�`! x HMOAUrOs 01-CD-5%527-3 11/a9/46 11/O9/97 ........... ..... E MOH -OWNED AMOK BY OW oxidm)BODILY RY GAIIAAt1¢LiMII1rYQ . E 71 ; t�t..i! '. i i PROPO" DAMAGE : 1 SUMLIABD Cl Y FiWH Occuw=CQ ' 1 i . VMBRRIJ.A FMM AWIRUTE / OrTM THAK I.&DO$ "DORY Fivacx�. �k�.Fr.:.Fz.�aw:,���ak�Fpv.'.sax:�+.nf�-'-!�'s>trt"}Kaw-•..-� a`«.Krew�x,� ...�..f:a»» Ks-Y w«x'f<-_eI•;'s•�ts,YM..kt � .e:<AYii•Clkklk AV+,;:ttrbAWK+ A: wORxRR'aOOMFiPeATit1N '. L1197.702020-01 03/30M 03/30/98 "ATVMRV LJMM 6ACiI AOL�Orr : s ArR1_....... .... ....................... ... ....... :........!.�- RMP AMUW LCARLIMY ; —NXXY LOiIr : 1 1 00a OOd r` .......................... ................<,........_.....................- ... WWAfa_.SACH [�dl1.OYo ° s 1 071= aoo 000 VXSCRIMONOIrOPSM"0145RA)CATIOMMU[cLg&grgcL4LLffim Except in the Case of ran paywAnt or not reporting of payroll 10 days notice wilt bo given. lie 7.k.lAiF.` 6kFT`.MY:k4ft;K .ti 'iA.k4 i.l:if«'�'< <Y:a:iS4�Rrk - xS.x,:s t:.x:y+'+:<w.+:tr:+:t..ri. P:i r tM�:.l�r,Ki:Fi:>k��ra•,a,.,:.s.,:<is:.;_3:;'-��+.:,,:.a. tr'+.. �..:<:�`::w.- ..:,. .•.. ,....a ='�'xS.... R--a,w+..�,n a+:ii l:7.t J; � ,.:t 'k�.M■ . tr SHOM ANY OF THE ABOVE DESCRIBED POUCIM BE CANCELL$D BEFORE THE EXPIRATION 21ATE THEREOF. THE LUUING COMPANY WILL.N=K4W10> WRX MAJL city of Huntington seprl� DAYS WRIT ruN NOTICE TO nM CffiamcATE HOLt)ER NAMM W) IWb Attnt Colson Keith %,+ 4BC�ixautatl7f�7�am[�aasam�mac 2000 Kain Btr"t Huntington Basch CA 92648 `, Atn'fwllu•RD i iW z..&a.•r : i..;::E,. :C;i is 9a,k y:,var :'; s a� : ,... }-.- `};` �°:''a+ .:z�" <.+:;r:' •'`' > JtCOTED`t±I�RP+ORA. 'IIQN� �99Q