HomeMy WebLinkAboutHAMILTON, WM & ASSOC - 1981-10-05City of Huntington Beach
P.O. BOX 190 CALIFORNIA 92948
OFFf E OF THE CITY ADMINZzTRATOR
Octobcr 1.6, 1981
William Hamilton and Associates
405.0 MetroDol.itan Drive
Oranges California 92668
Re: Agreement between City of Huntington Beach
and William Hamilton and Associates
Dear Mr. 1amilton:
To insure mutual understanding of the lauguage in the subject
agreement, the following is provided:
1. On page 1, line 2 of the agreement, the date should read
"198.1." not �a 79 . "
2 y On page 3, section 6, lines 15 an:' 20 of the agreement
=m! phrase "Consulting guarantees :hat for any one or
more of V!e elements 1, 2 and 3" and is intended to mean
"combirLed tot?Ll of elements 1, 2 and 3."
3• On page 4, section 6, .fines 22, 27, 32 and 34 and/or is
understood, tG be read Ln the conjunctive, that is, to
read as "Blements 1 and 2."
If the foregoing meets with your approval, please initial and
sign the copy; a411tac3hed which will be placed with agreement. At
some fr.2turs date, it may be desirable to amend; the agreement and
we can incorporate Language to clarify the existing agreement at
that time in the mar %ar iiadicated above.
Sin 2y, Approved as to Form:
Charles W. ThompsozP
City Administrator C `y Attorney W llidrn Hamilton, r, es .
Hamilton & Associates
CWT/VISA:pj
Attachment
Telephone (714) 536µ5202
ti
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PROFESSIONAL SERVICES CONSULTANT AGREEMENT
THIS AGREEMENT, made and entered into this �y day
of , 19,, by and between the CITY OF HUNTINGTON
BE2kCH, State of California, a municipal corporation, hereinafter
referred to as "CITY", and WILLIAM HAMILTON AND ASSOCIATES, a.
California Corporation, hereinafter .referred to as "CONSULTANT".
RECITALS
1. CITY has a need to engage the services of a professional
coisultanc to improve efficiency and produc`ivity, to strive for a
more responpive management, to obtain: better communications; to
improve work environment and to improve the relationship between
appointed and elected officials in the following areas:
Personnel Administration
Mariiagement Dev-alopment
Productivity ,lmprot,ement
Development Service
Public Works
2. It is necessary and desirable that professional services
be performed for CITY as more specifically 6escribed in the
PROPOSAL attacked hereto as Exhibit "A".
3. CIT\." desires to hire CONSULTANT on a contract basis wi.,h
terms conditions as provided herein.
4. in its search for the services �)f a professional
consult,an;t, C;tTY has mgde a selecta.on from its Professional
Register in accordance with Huntington Beach Municipal. Code
Sevti.ons 3#03.050 ,and 3.03 070, and CONSULTANT is willing to
perform servic* for CITY nn a contract basis under the terms and
conditions set forth here .n.
1.
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5. The parties hereto desire to set forth their rights,
duties and liabilities in connection with the services to be
performed under th i AGREEMENT.
NOW, THEREFORE, the parties to this agreement agree as follows;
1. EMPLOID ENT
CITY does hereby employ CONSULTANT to do and perform
professional services iecessary to provide for a productiv .ty
and management study as set forth in paragraph: 2 next below.
CONSULTANT hereby accepts said employment and agrees to
perfC?,m said work and services `u accordance with the terms
and conditions of this agreement..
2. DESCRIPTION OF WORK
CONSULTANT shall provide all professional services as
described in the proposal, marked Exhibit "A," attached hereto
and by this reference incorporated herein and made a part of
this agreement. Exhibit "A' together with this written
agreement shall constitute the ^urstract between the parties.
3. INCONSISTENCY BETWEEN EXHIBIT "Atl° AND AGREEMENT
In the event there should afterwards be construed to be
at%y inconsistency or express inconsistency, between Exhibit
"A" and this written agreement, the provisions of this 'written
agreement shall. control„
4. TERM
The term of this agreement is f'-r a period of 16 months,
commencing from the date of execution of this agreement,
subject, however, to prior termination of this agreement as
hereinaft,et provided in paragraph 5.
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5. EARLIER TERMINATION
Either party has the right to terminate with or without
causa this agreement mL any time after the effective date of
this agreement upon providing thirty (30) days written notice
to the other party. In the event of termination through no
fault of CONSULTANTS, the CONSULTANTS shall be paid for time
expended to date of termination.
6 COMPENSATION
CITY shall pay CONSULTANT as consideration for the work
}performed pursuant to this agreement.
Compensation for Personnel Administration consultation
work shall be "as needed" services at a fee of y70 per hour,
not to exceed a total of $10,000 for the teem of this
agreement
Compensation for Management Development consulta' on work
shall. be "as needed" services at a tee of $70 per hour, not to
exceed a total of $10, 000 vor the 'term of this ,agreement.
"As needed't service, acre defined in Exhibit "A", and said
hourly fees shall be billed to CITY monthly.
Compensation for Pr•3ductivity Improvement for Development
Ssrvices Project shall not exceed a total of $23,500 as set
forth in Exhibit "A". CONSUI-TANT guarantees that; for any one
or more of the Elements 11 2 and 3, decribed in Exhibit "A",
CITY will save it costs/benefits, over the twelve month period
after implementation of project, an amount equivalent to or y,-
excess of C:ONSULTART's fees; In the event, over said twelve
morl-h period, said savings to CITY does net equal or exceed
said CONSULTANT°s fee for any ene or mcre Elements, then
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CONSULTANT shall return to CITY the difference between said
CONSULTANT's fee and said CITY's savings for said one or more
Elements.
Compensation for Proauctivity., ovement for Public
Works Project shall .not exceed a total of $126,400 as set
forth in Exhibit "A" CONSULTANT guarantees that for. Elements
1 and/or 2., described in Exhibit "A", CITY will save in
casts/benefits, over the twelve month period after
implementation of Project, an amount equivalent to or in
excess of CONSULTANT's fees. In 'he event, over said twelve
month period, said savings to CITY does not equal or exceed
said CONSULTANT's fee or Elements 1 and/or 2, then CONSULTANT
sz all return to CI'if'Y the difference hstween said CONSULTANT's
fee and said CITY savings for Elements l and/or 2.
Compensation for "On Line" Basic Services, defined in
Exhibit "A", shall be a monthly retainer of $200 and shall be
milled monthly not to exceed $3, 200 for the term of this
agreement CONSULTANT shall provide the services described in
Exhibit "A"
The total oompehsati.on to C'MULTANT nor professional
servioess tendered to CITY shall not exceed $173,100 plus out
of pocket reimbursable CONSULTANT': costs for work requested
by CI, in writiriti, such as, costs of training materials,
extraordinary travel expenses as defined by CITY and pY,,nting
of forms.
7. PAYMENTS
Payment for services rendered hereunder shall be made
upon invoices submittedby CONSULTANTS as the work
progresses, It is understood and agreed that said invoices
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shall not be submitted to CITY more often than once a month.
CITi'Y agrees to pay promptly such fees for services rendered by
CONSULTANTS.
8 WORKPAPERS AND DATA'.
CONSULTANTS agree to keep their workpapers and data on
file in legible form and available to CITY.
9. NO AUTHORITY TO CONTRACT
CONSULTANT does not have the authority to contract on
behalf of ;'ITY. If CONSULTANT deems it necessary to have the
services of other persons or firms in order to properly
perform the duties aid obligations required of CONSULTANT
under this agreement, the cost for said services shall not be
chargeable to CITY without prior written authorization.
10. PERSONAL SERVICES
This agreement is a personal service contract and the
supervisory work hereunder shall not be delegated to any
person or entity without the consent of CITY.
11. NON ASSIGNABILITY
CONSULTANT shall not assign or transfer its interest in
this agreement without the written consent of the CITY.
12. AMENDMENTS
The terms of this agreement can only be amended by
written agreement between the parties hereto.
13-. INDEPENDENT CONTRACTOR
The performance of CONSULTANT'S services hereunder shall
be in the capacity of an independent c,w)ntractor and not as an
officer, agent or employee of CITY.
5.
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14. APPLICABLE LAWS
In the performance of this agreement, the CONSULTANT
shall abide by and conform to any and all applicable laws of
the United States, State cf Califot,r,,a, and ordinances,
regulations and policies of CT'"
15. NO FINANCIAL INT.
No official or employee of :TY has a financial interest
gr in the subject matter of this agreement contemplated within
the provisions of California Government Code Sections
1090-1092.
1,6. DISCRIMINATION
CONSULTANT agrees that in the performance of the terms of
this agreement, it will not engage in, nor permit its agents
to engage in, discrimination in employment of persons because
of race, religious creed, color, national origin, ancestry,
physical handicap, medical condition, marital status, or sex
of such persons, except as provided in Seotion 1420 of the
California Labor Code. violation of this provision may result
in the imposition of penalties referred to in Division 2, Part
7, Chapter 1 of the California Labor Code.
17. INDEMNIFICATIOI , DEFENSE, I3OLI7 HARMLESS
C014SULTANY hereby agrees to defend, indemnifyand hold
hamless CITY, its officers, agents and employees, from and
against any and all liability, damages, costs, losses, claims
and expenses resulting from or core tea with CONSULTANT'S
performance of this agreement (including but not limited to
' suab liability, cost, damage, .loss, claim or expense arising
from the death or injury to an agent or employee of
G.
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CONSULTANT), except where such liability, damages, casts,
losses, claims or expenses are caused solely by Chet glg�-
c- wrongful acts of CITY or any of its agents or employees
including negligent omissions or commissions of CITY, ats
agents or employees, in connection with the general direction
of the work to be performed hereunder.
18. LIABILITY INSURANCE
CONSULTANT agrees to furnish to CITY and maintain in
force until termination of this agreement a general liability
certificate 'of insurance in which CITY is named as an
additional insured. Such certificate of insurance shall state
that a general liability insurance policy insures the
CONSULTANT for CONSULTANT's negligent acts. Such cer ificatgt
of insurance shall indicate insurance coverage for CITY, its
officers and employees, while acting within the scope of their
atuties, against all claims arising out of or in connection
wryh this AGREEMENT. The policy shall provide for not less
than the following amounts: Combined single limit bodily
injury and/or property damage of $300,000 per occurrence
19. WORKEPS ` COMPENSATION
CONSULTANT shall comply with all of the provisions of the
Workers' Compensation Insurance and Safety Acts of the State
of California, the applicable provisions of Division 4 and 5
of the California Labor Code and all amendments thereto; and
all similar State or Federal acts or laws applicable; and
shall indemnify, defend and hold harmless CITY from and
against all claims, demarris, payments, suits, actions,
proceedings and judgments of every nature and description,
including attorney's tees and costs, presented, brought or
recovered against CITY, for or on account of any liability
under any of said acts which ray be incurred by , reason of any
work to be performed by CONSULTANT under this agreement.
20. WAIVER
No waiver or subsequent modification of this agreement or
of any covenant, condition or limitation 'herein contained
shall be valid unless in writing and duly executed by the
party to be charged therewith. Furthermore, no evidence of
any waiver or modification shall be offered or received in
evidence in any proceeding, arbitration or litigation between
the parties arising out of yr affecting this agreement, or the
rights or obligations of any party hereunder, unless such
waiver or modification is in writing, duly executed as
aforesaid. The provisions of this paragraph may not be waived
except as herein set foLth.
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21.. ARBITRATION
Any controversy or claim arising out of or relating to
the tarms of this agreement shall be settled by arbitration in
accordance with the rules of the American Arbitration
Association, and judgment on the award rendered by the
arbitrator or arbitrators may be entered in any court having
jurisdiction thereof.
22. ENTIRETY
This written agreement curtains the sole and entire
agreement between the parties. It supersedes any and all
other agreements, either orally or in writing, between the
parties. The parties acknowledge and agree that neither of
them has made any representation with respect to b>'ie subject
matter of this agreement or any representations with reepect
to the subject matter of this agreement or any representations
inducing the execution and delivery hereof except, such
representations as are specifically set- forth herein;, and each
party acknowledges that he or It has relied on his or its own
Jiid ment in entering into this agreement. The parties further
acknowledge that any statenient;s or representations that may
have heretofore been made by either of them to the other are
void and of no effect and that neither rff them has relief
thereon in connection with his or its dealings with the other.
23. NOTICES
Written notices and cc.:amunications concerning this
agreement shall ;be sent to the following addresses by deposit.
in the U.S* Postal services
4
"CITY" "CONSULTANT"
City Administrator William Hamilton and Assoc.
City of Huntington Beach 4050 West Metropolitan Drive
2000 Ma:'►x Street Orange, CA 92668
Huntington Beach, CA 92648
IN WITLESS WHEREOF, the parties hereto have executed this
agreement the day and year first above written_.
CITY OF HUNTINGTON BEACH
4'.
19�e,
Mayor
ATTEST:
City Clerk
INITIATE! D APPROVED:
City Aaganistrator
APPROVED AS TO FOKM:
w,
City Attorney ;T „�
CONSULTANT:
By
ame
PoiLion or, Title
By
Name
Position or Title
Rotunt� ngmal andd',)py /
Conypfiod certific '
CCERTIFICATE OF INSURANCE Approved as to Form:
si/ty o/ undngto, ch 7O Gail Hutton, City Attorney
C gwAttorney v
W D. Box 1so CITY OF HUNTIR03TON BEACH, CALIFORNIA
Huntington Beach, CA 92648 By:
Copy to Risk Mnncger after approval A MUNICIPAL CORPORATION
This is to certify that the policies of insurance as described below have been issued to the insured by the undersignad•and are in force
at this Cme. II those policies are cancelled or changed in such a manner that will afrect this certificate; the insurance company agraos
to give 10 days prior written notice, by mail, to City of Huntington Bearh P. O. Box 711, Huntington Basch, California 92648. ALL
ITEMS MUS'r BE COMPLETED, ANY DELETION OR CHANGE IN THIS FORM SHALL BE SIGNED AND DATED BY AN
AUTHORIZED REPRESENTATIVE OF THE INSURANCE COMPANY AND MUST BE APPROVED IN WRITING BY THE CITY
ATTORNEY,
Name of Ins¢sed HAMIL'I'Civ S ASSOCIATES
980 W. 17tn Street Santa Ana CA 92706 �
Address of Insured r *�^
UP
Location of Work or Operations to be performed _ Same cp " fZl
CO nsiAi tant --
Description of Work or Operaiions .im -� M
........-_.,-... �,_.: �.......-......- --�»' .,_ .».�.,..�..-...,.....;.....,.—...---•------'---.,-.....-.—r—..�...;.N,. ,__•.,. ... .: ....:...._.._ .;.. tea'.,. i.,s.^^,y{—rh:rw.rc...
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POLICY DATES LIMITS OF LIABILITY NME O-CO
POLICIES IN FORCE POLICY NO. Effective Expi7ation In Thousands (000) _ "' '")Z A
GENEt?AL LIABILITY 5 SM97034- 111"-23—J rI-23-8 _000 000 A�� Caeoualty
IX COMPREHENSIVE FORM : � ! 7 CSL Ia CO. )
1 ! PREMISES • OPERATIONS Each Occuranco
1 I EXPLOSIDf4 AND
COL, '�P!;E HAZARD
f I UNDERGROUND HAZARD RECEIVED
I I PRODUCTS COMPLETED CITY ATTORNEY.
OPERATIONS HAZARD
1''°r"JI rn7�•'.•.•., f.0 I%f nr nil(
I I CONTRACTUAL
INSURANCE FEB24 19V
1 1 BROAD FORM f L (1 ,r
PROPERTY DAMAGE AM Eft 1' 1 r� q C0
I 1 INDEPENDENT to i819i;t01111121I1213 4A6
CONTRACTORS
t i PERSONAL INJURY
AUTOMOBILE LIABILITY Aetna asualty y' & Sure Ins, Co •
IV COMPREHENSIVE FORM Policy #59 � 63898 CC
it,r OWNED. 02-20- 2/02-20 83 199009000 CSL
j j HIRED Each O",arance
NON -OWNED
EXCESS LIABILITY PG1.10627 10-9-81 10-9-82 $1,000,000 Evanston Ins. Co.
1 1 UMBRELLA FORM
la OTHER THAN $
UMBRELLA FORM
Errors & Cmissions Covera
y,,)RKERS•COMPENSATION 59JC30217- _20--81 7-20-82 Statutory Aetna Casualty,
and 861O CCA
EMPLOYERS' LIABILITY
Additional Insured Endorsement:
The insurer agrees that the City Of Huntington Beach a:`.'' " City Council, and/or all City ` nuncil appointed groups, committees,
commi3sions, boards and any other City Council app �, and/or elective and appoinVt Officers, servants or employees of the
Ciiy of Huntington Beach, when acting as such are aclwc, ;..i Insureds hereunder, for the acts of the insured, and such insurance shall
be primary to ary insurance of the City of Huntington Beach, as their interest may appear,
02-16�-.2
Date �— AUTHORIZED REPRESENTATIVE OF INSUR CE OMPA
INSURANCE COMPANY Aetna Casualty nnnr,�m
By�_. tee..__ .. . Il�.Cdt J
Nemo 2970 Harbor Blvd. , #215 1
P,O. Box 5000 Address `_....
Aadlass Costa Mesa, CA 92626
Orange, C:tv
City Telephone — ; r D
HOLD HARMLESS AGREEMENT Z MAR, i, 0 1902�
(to be executed by insured)
The insured " r rpora; in agrees to protect, defend, indemnify, save, and hold harmless the City of rit, gton BeaV-ArricV'
SI
officers, agents, and employees against any liability, foss, damage, cost, or expense by reason of any. and all lia Ass,
demands, judgments and causes of action caused by"insured, his employees, agents or any subcontractor or b oe1 "n r
out of or inconsequence of the performance of all or any operation r activity for .-hich this certificat. I uranc
• 11) Sole Proprietorship (2) Partnership (Z) Corpora ' �(4 C)thor ate) t
HOLD HARMLESS SIGNED: By Insured: � l�r`�-- � .�^ _Title Pr de S RECEIVE 1
r �M n can 1
(All llamas shell be printed or typed 8y Insured: � � r +"x t� � �`t Title ViCP, P �= � ' i J 19:���
below each signaturo.) Bgord NiChO
TI>,) n
If Corporation, T 1110 Officers must sign, or present eyiderra of authorization to bind Corporation. ,u(l � OFFICE
s ,.
AMENDED PROPOSAL
. A
PROPOSAL
FOR
THE CITY
OF
HUNTINGTON BEACH
Exhibit "A ry
September 29, 1981
Charles Thompson
City Administrator
City of Huntington Beach
2000 Main Street
Huntington Beach, California 9-648
Please consider this letter a proposal on the part of William
Hamilton & Associates, a California Corporation, (hereinafter
Consultant) to serve the City of Huntington Beach, (hereinafter
City) in the following manner and fields of activity which upon
your signature will become a contact between the parties.
I. SEW VICES
We propose to provide 4 variety of services which will
result in improved efficiency and productivity, more
responsive management, better communications, an
improved work environment, and movement toward a
positive working relationship among appointed and
elected officials. Such results will be achieved
through attention to primary program areas including
Personnel Administration, Management. Development,
and Productivity Improvement.
Charles Thompson
City of Huntington Beach
PERSONNEL ADMINISTRATION
September 29, 1981
Page Two
SCOPE
We propose to provide consultation to the City in the
overall improvement of its personnel systems and provide
continuous assistance in matters relying to personnel.
0&7ECT ITIES
We propose to accomplish the above by focusing on the
.following objectives:
1. Bring City personnel policies and rules in line
with modern principles of public personne1 admini-
stration.
2_ Insure compliance of the personnel program with
applicable state and federal la;•ts.
3. Promote uniformity and the correct application
of personnel policies, rules, and procedures.
4. Assist management in dealing effectively with
day-to-day personnel problems and issues.
5. Promote ]rote awareness among employees of their
rights, responsibilities, and benefits as City
I employees.
Charles Thompson
City of Huntington Beach
September 29, 1981
Page Three
APPROACH
We propose to engage in the following activities in
pursuit of the above:
1. Review and analyze both the City's fo:.r,al and
informal personnel systems.
2. Draft recommended changes, additions, or deletions
in personnel policies, rules, procedures, forms,
and recordkeeping systems.
3. Conduct training sessions for management on the
interpretation and appl,�cation of 'personnel
policies and rules.
4. Develop new personnel programs.
S. Represent the City in employee grievances and
appeals tc disciplinary action.
6. Conduct selected position classification, pay, and
fringe benefit studies.
7. Review personnel actions to insure compliance with
City policies, rules, and procedures.
S. Monitor recruitment, examination, and selection
programs.
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Charles Thompson
City of Huntington Beach
September 29, 1981
Page Four
9. Assist in the development, implementation, and
review of performance evaluation programs.
10. Interpret ant' advise management on personnel
policies, rules, and related matters.
li Prepare employee newsletters, an employee hand-
book, and informational articles on personnel
matters.
12. Process disability retirements, including
investigation, evaluation, coordination, and
p_eparation of related forms and reports.
13. Assist and/or represent the City on unemployment
insurance claims.
COSMI S
We propose to address the above Personnel Administra-
tion program on an "as needed" basis in accordance
with Section II, TERMS, B. "As needed" Services, of
this proposal. These fees shall not exceed an aggre-
gate of $10,000 for the period of this agreement.
Letters of estimate for projects identified by the
City shall be provided upon request.
Charles Thompson
City of Huntington Beach
MANAGEMENT JEVELOPbiENT
L"I
September 29, 1981
Page Five
,SCOPE
We propose to provide a custom -designed Management
Development program that will optimize managerial and/or
policy -making performance of City staff and/or elected
officials.
We propose to accomplish the above by pursuing the fol-
lowing objectives%
1. identify managerial and/or policy -making needs.
2. Develop alternate solutions to problems of man-
agement and/or elected officials.
3. Recommend and assist in implementing new managerial
and/or policy -making procedures or modification to
current ones.
4. Build management responsibility at all levels.
5. Supplement performance evaluation with action plans
and commitments to goals and objectives.
6. improve basic managerial, skills of individual super-
ViGnYC
E
GJ
Charley Thompson
City of Huntington Beach
September 29, 1.981
Page Six
7. Maximize productivity through involvement, coordina-
tion, and collective understanding of the management
team.
8. Achieve the highest level of performance of each
manager in terms of his/her function within the
organization.
9. Concentrate on the management functions of:
a. Planning and policy development,
b. Organiza-_anal lines of authority and
responsibility,
c. Staffina
d. Leadership,
e. interpersonal relations,
f. recision -making,
g. Managerial teamwork, and
h. Employee performance and productivity.
APP OACII
We propose to engage in the foll wing activities in pursuit
of the above:
1. Fold structured management and/or City Council seminars.
2_ Conduct conferences with managerial personnel and/or
elected officials.
Charles Thompson
City of Huntington Beach
September 29,. 1981
Page Seven
3. Make recommendations to the City Administrator and
City Council.
4. observe managers and/or elected officials in the
performance of their responsibilities.
5. Study managerial processes and procedures.
6. Survey opinions and attitudes of selected personnel.
PROJECT
We propose as part of the "on -Line Services" outlined in
this proposal that William Hamilton & associates will, at
the option of the City, for no additional cost, conduct
one two-day workshop of either department heads or
elected officials. Such workshop shall be preceded by
interviews with each participant for the purpose of making
a needs assessment.
COSTS
We propose to address the above Management Development
program on an "as needed" basis in accordance with
Section II, TERMS, B. "As needed" Services, of this pro-
posal. These fees shall not exceed an aggregate. of
$10,000 for the period of this agreement. Letters of
estimate for projects shall be provided on request.
Charles Thompson September 29, 1961
City of Huntington Beach Page Eight
PPODUCTIVITY IRPROVEMENT
SCOPE
We propose to provide expertise and innovative programs
which will increase the productivity of the labor force
and maximize the benefit received from each budget dollar.
OBJECTIVES
We propose to ar,complish the above by focusing on the
following objectives:
1.. Identify areas of maximum opportunity for improve-
ment in savings.
2. Define and quantify work to be done.
3. Structure measurement ter:hniques for performance
determinations and feedback.
4. Establ. sh performance goals and ok-jectives.
Implement management systems to supply essential
data for planning, scheduling, and staffing.
6. Develop in-house expertise which will permit on-
going review and operational improvements.
0
Charles Thompson
City of Huntington Beach
%ptember 29, 1981
Page Nine
7. Address the human factors that affect performance
in order to maximize the positive impact and mini--
mize the negative,
8. Strengthen the problem -solving abilities of the
organization through the infusion of analytical
skills.
9. Develop alternative possible levels of service with
attendant cost estimates.
APPROACH
We propose to engage in the following activities in
pursuit of the above:
I. Introduce and familiarize the staff with the program.
2. Establish teams of management personnel and engage
in project coordination and administration tasks.
3, Document actual levels of service through:
a. Field observations of work in progress,
b. Review of completed work orders, and
c. Fro'" ' ^spections
4. zdentifl for productivity
improvc.cnt and .define the:
a. Targets for improvement,
b. Staffing impacts,
c. Budget impacts, and
d. Service levels.
AWL
11
Charles Thompson
City of Huntington Brach
September 29, 1961
Page Ten
5. Set priorities for improvement.
6. Develop and evaluate alternative approaches to
effecting improvements.
7. Establish dames and responsibilities foi imple-
menting improvements.
8. Establish and use measurements of performance (such
as standards, benchmarks) to define performance
expectations.
9. implement a management reporting system to document
actual performance which will provide:
a. A basis for comparison,
b- Data for decision -making, and
c. Support for budget request.
10. 'gain the staff in how to organize, delegate, and
monitor field worn more effectively.
11 lmplem€,nt feedback systems which relate actual per-
formance to recognition and reward programs.
M_
Charles Thompson
City of Huntington Beach
PROJECTS
September 29, 1961
Page Eleven
We propose to address the above Productivity Improvement
program in the Development Services and Public Works
Department in accordance with the following outlines
of each project.
DEVELOPMENT SERVICES PROJECT
We propose to conduct a productivity improvement program
for the Development Services Department. This program
shall provide for the implementation of recommendations
resulting from the three elements of (1) an organizational
structure and position analysis (2) a workflow effective-
ness and efficiency analysis and (3) a departmental per-
formance analysis as follows:
ELEMENT 1
ORGANIZATIONAL AND POS,TTION ANALYSIS
SCOPE
Vie propose to review the Development services' organiza-
tion and structuring of positions for purposes of deter-
mining whether they promote the most efficient administra-
tion of City programs and the provision of an optimum level
of service.
C:
Charles Thompson
City of Huntington Beach
OBJECTIVES
September 29, 1981
Page Twelve
We propose to accomplish the above by focusing on
the following objectives:
1. Identify departmental goals and objectives and
determine their correlation with projected City
growth, service levels, and Council policy.
2. Determine the relative effectiveness of the
present organization, both in terms of staff
contributions as influenced by job structure
and achievement of City goals and objectives.
3. Develop organizational and staff utilization
alternatives which will capitalize on existing
strengths, improve adminit_-ration of programs,
and allow for future growl_ti.
4. Improve channels of communication and coordination
within and between Development Services and other
City departments.
5. Develop operational practices, procedures, poli-
cies, and task assignment systems that will pro-
mote - savings in manhours and salary costs and
improve overall efficiency.
6. Establish defined areas of responsibility for each
sub -unit within the department, provide for posi-
tion compositions which will permit maximum utili-
zation of personnel, and promote a thorough under-
standing of the sub-unit"s role in the achievement
of departmental goals and objectives.
I
6M
Charles Thompson
City of Huntington Beach
•
September 29, 1981'
Page Thirteen
7. Determine appropriate staff size and composi-
Lion in consideration of City and departmental
goals and obj ectivr;s.
APPROACH
We propose to engage in the following activities in
pursuit of the above:
1. Interview departmental staff and selected management
in other City departments for information on perceived
problem areas, policies regarding services,and programs.
2. Review class specifications on the department's posi-
tionp and determine the specific content of each posi-
tion through job audits, work review, and discussions
with management personnel.
3. Determine the degree to which position contents are
consistent with original intent and the corresponding
relationship with present needs.
4. Examine and assess the composition of positions in
relation to the degree to which they promote the
most effective sti_lization of incumbents' time.
5. Review systema for the exchange of information
and coordination of activities within the depart-
ment and between the department and other City
departments, outside commissions and agencies..
Charles Thompson
City of Huntington Beach
0
September 29, 1981
Page Fourteen
ELEMENT 2
WORKFLOW EFPECTIVENESS AND EFFICIENCY ANA-LYSIS
SCOPE
We propose to analyze key workflows within Development
Services for the purpose of recommending alternative
work methods to maximize staff utilization and service
levels.
OBJECTIVES
We propose to accomplish the above by .focusing on the
following objectives:
1. Selection of key kDrk }processes for the determination
of departmental effectiveness.
2. Documentation of selected, workflows for management's
consideration.
3. Identification of areas where the workflow can be
improved.
4. Development of alternative work iiethod-s w'--.b will
sage labor, equipment, or material costs while
maintaining or improving service levels.
EL
11
Charles Thompson
City of Huntington Beach
September 29, 1981
Page Fifteen
5. Identification of key processing steps where
operational data can be summarized into man`ge-
ment reports.
6. Analysis of the relative capabilities of the
department to absorb additional functions,
accommodate revised processes, and respond to
increased service demands.
7. Analysis of management spans of control, support
services, training programs, and departmental
communications.
B. Examination of the interrelationship of departmental
functions and degree to which such interrelationships
assist or impede the accomplishment of departmental
goals and objectives.
9.
Preparation of an assessment of organizational and
employee utilization and review this assessment
with the Development Services Director and the
City Administrator.
10.
Development and presentation of organizational
and management staff utilization alternatives,
including a discussion of the advantages and
disadvantages of each.
11.
Preparation of new, or revise existing, class speci-
fications to accurately represent positions allocated
to the classes.
12.
Submission of a final report which outlines findings
and recommendations for implementation with support-
ing rationale.
Charles Thompson
City of Huntington Beach
September 29, 1981
Page Sixteen
APPROACH
We propose to en,�age in the following activities in
pursuit of the above:
1. Utilize an open, participative data -gathering
and analysis approach drawing upon the staff's
knowledge of the work.
2. Document workflow in a simplified, easy, straight-
forward manner so that the department staff can
understand the processes.
3. Interview the individuals involved in doing the
work.
4. Review the development, structure, and content
of key management reports.
5. Review the use, organization, maintenance, and
retrieval methods of key files4
6. Present a comprehensive written report on the
workflow analysis and recommc-ndation8 to the
Director and City Administrator.
Charles Thompson September 29, 1981
City of Huntington Beach Page Seventeen
ELEMENT 3
DEPARTMENTAL PERrORWNCE -iNALYSIS
SCOPE
:�7e propose to identify and structure performance standards
or criteria against which actual perfoLmance can be com-
pared.
OBJECTIVER
We propose to accomplish the above by focusing on the fol-
lowing objectives:
1. Identification of performance standazds for the
depart.mental functions.
2. Establishment of defined criteria that are compatible
with similar standards from other organizations.
3. Development of forms, procedures, and report formats
to be used in accumulating, summarizing, and reporting
on departmental performance.
4. Establishment of mechanisms for makinq performance
comparisons with other organizations.
5. Establishment of systems and methods for the effective
utilization of performance data and comparisons in
long-range planning and the setting of departmental
goals and objectives.
W,
Charles
Thompson September 29, 1981
City of
Huntington Beach Page Eighteen
APPROACH
We
propose to engage in the following activities
in
pursuit of the above:.
1.
Interview management regarding their assessment
and evaluation of possible performance standards.
2.
Determine the significant planned or anticipated
changes that may impact present performance
standards.
3.
Review management reports already in use.
4.
Summarize the possible performi�,nce standards
and review with management.
5.
Compare thc- possible performance standards
with those of other organizations.
G.
Finalize the performance standards using input
from management and other organizations.
7.
Structure the reporting formats and present
to management.
S.
Utilize the summarized comparisons for goal
setting in a team approach with management,
Charles Thompson September 29, 1981
City of Huntington Beach Page Nineteen
COSTS
We propose to conduct the Development Services Project for
the following fees:
Element 1 - Organizational and Position
Analysis $ 8,400
Element 2 - Workflow Effectiveness and
Efficiency Analysis 6,400
Element 3�- Departmental Performance
Analysis 8,,700
TOTAT, $23,500
Each element will be conducted independently and will be com-
pleted within 120 days from date of initiation. The above
fee� of $23,500,will be billed�. in- fiVe,''(5), monthly installments
of $4,700 witiv�the first upon initiatinn of the project, and
the final upon completion.
The fees for LIwents li,2, and,3 are predicated on the under-
standing thaL results shall accriae, in a cost,/benefit to the
City equivalent to or in exciass of our fees. city may with-
hold final payment until such timeas can be documonted that
the foregoing cost/benefit when annualized will be equivalent
to or in excess of said fees thr6tqh thatimely implementation
of reasonable recommendations by Consultant. Said cost/jbene-
fit shall be determined by the City to address either (1)*an
increase in productivity with no increase in budget allocations,
(2) a decrease in budget allocations with no loss cf services,
or (3) a, combination of (1) and (2).
L]
11
Charles Thompson
City of Huntington Beach
September 29, 1981
Page Twenty
PUBLIC WORKS PROJECTf
We propose to conduct a productivity improvement program for the
Public Works Department. This program shall provide for irple-
mentation of recommendations in (1) the Maintenance Division and
Traffic Maintenance (2) the Water Division (3) the Park, Tree, and
Landscape Division and (4) Public Works Administration and the
Engineering Division.
MAINTENANCE DTVISION
SCOPE
Wepropose to develop a "work management system" for the
Maintenance Division.
OBJECTIVES'
We propose to accomplish the above by foctsing on the fol-
lowing objectives:
1. Definition of expectations and implementation of
measurement techniques.
2. Development and installation of a rervorting system
that provides management information for decision
making, problem solving, and resource allocation.
3. Manimize ultili2ation of staff through delegation of
�-4sks to appropriate work levels.
Charles Thompson September 29, 1981
City of Huntington Beach Page Twenty -One
d. implementation of a work order system that defines
priorities and disseminates assir-,,ments appropriately.
5. Installation of program for establishing current
status of work assignments.
6. Development of a recognition�freward system for
all personnel.
7. Design and implement a communication program
to advise executive management of critical services
that signi�icantly affect overall results not routinely
reported.
APPROACH
We propose to engage in the following schedule of steps
and activities in pursuit of the abovei
STEP 1 - 6 months
Assessment of the overall organ4.zation and identifi-
cation of potential saving targfits within go days
Implementation of the Pro5 am in the Street Mainte-
nance, Street Cleaning, and Sewer Maintenance
Departments
STEP 2 - 4 months
Implementation of the Program in the Facility Repair,
Painting Maintenance, Electrical Maintenance, and
Building Maintenance, and Traffic Maintenance functions
0
11
0
I
Charles Thompson
City of Huntington Beach
September 29, 1981
Page Twenty -Two
STEP 3 - 3 months
ImiDlementation of the Program in the Mechanical
Maintenance, vehicle Painting, and Storm Drain
Pump Maintenance functions.
Identify areas for improvement in the Maintenance
Administration functions.
ELEMENT 2
WATER DIVISION
SCOPE
We propose to develop, a ",work management system" to study
the complete water billing work flow and to implement
management systems for the purpose of maximizing resource
utilization, cooxdination, and service levdls.
OBJECTIVES
We propose tQ accomplish the above by focusing on the fol-
lowing objectives:
1. Definition of expectations and implementation of
measurement techniques so that standard and actual
cost can be accurately determined and compared.
2. Development and ins,Lallation of a reporting system
that providesmanagement information fordecilsion
making, problem solving, and resource allocation.
Charle8 Thompson
City of Huntington Beach
0
September 29, 1981
Page Twenty -Three
3. Maximize utilization of staff through delegation of
tasks to appropriate work levels.
4. Installation of a program for establishing current
sto.tus of work assignments.
5. Development of a recognition/reward system for all
personnel.
6. Documentation of selected work flow, particularly
the water billing process, and defining the coordi-
nation required among virious departments.
7. Identification of areas where the work flow can be
improved.
8. Development of alternative work/methods which will
save labor, machinery, cr material costs while
maintaining or improving service levels.
9. Review of financial policies for the management of
the Hater Division's surplus to maximize th2 long-
term stability of this enterprise.
10. Design and implementation of a corattunication pro-
gram to advise executive management of critical
services that significantly affect overall results
not routinely reported.
11. Provide procedures detailing not only how the
management systems are implemented and utilized,
but also how they are maintained.
Charles Thompson September 29, 1981.
City of Huntington Beach Page Twenty -Four
APPROACH
We propose to engage in the following schedule of steps
and activities in pursuit of the above:
STEP 1 2 months
Assessment of the overall organization and ident3.-
fication of potential saving targets within 60 days
Documentation of the water billing process and
identification of areas for improvement
STEP 2 3 months
Implementation of measurement techniques in the
Production and Distribution sections of the Water
Division
STEP 3 - 2 months
Design and implementation of management reporting,
feedback systeins, and techniques to strengthen
the management capabilities
Conduct olf training so that manageme,-it can fully
utilize the systems and techniques that have been
developed
0
0
Charles Thompson
City of Huntington Beach
September 29, 1981
Page Twenty -Five
ELEMENT 3
PARX, TREE, AND LANDSCAPE DIVISION
!2CQPE� OBJECERES, AND APPROACH
We propose to conduct a needs assessment of staffing require-
ments resulting from continued development of landscape
areas. We propose to make these determinations based on -the
use of "benchmark" indicators. This information will provide
*the City with cost data for the maintenance of contemplated
additional landscape arees in the City. lie propose to con-
duct this element within a ninety (90) day period from the
date of implementation.
ELEMENT 4
PUBLIC WORK ADMINISTRATION AND ENGINEERING DIVISION
SCOPE,_OBJECTIVES. AND APPROACH
We propose to review the administrative portion of Public
Works and the Engineering Division for their organization
and structuring of positions for purposes of determining
whether they promote the most efficient utilization of
resources and deliver an optimum level of service. We pro-
pose to make these determination-- based upon the
responsibilities, practices, and policies of the present
organization. This information will provide the City with
recommendations regarding the appropriate staff size,
consolidation, and composition in consideration of
and departmental goals and objectives. We propose to con-
duct this element within a ninety (90) day period from the
date of implementation.
I �
Charles Thompson September 29, 1981
"ty of Huntington Beach Page Twenty -Six
COSTS
We propose to conduct the Public Works project for the fol-
lowing fees:
Element 1 Maintenance Division
Step 1 27,300
Step 2 28,700
Step 3 16,800
Element 2 Water Division
Step 1 8,650
Step 2 20,125
Step 3 7,725
Element 3 - Park, Tree, and Landscape
Division 12,600
Element 4 - Public Works Administration
and Engineering Division 4,500
TOTAL $126,400
The,above,fee of $126,400 will be bi- -d in fourteen (14)
monthly installments with the,fixst,'_,on initiation of the
project at the rate of $10,780 per month for the first five
(5) monthsr', -`$:8 r '.5 . 00'per month for the second five (5) months,
$6j000 per month for the next three (3),,,tonths, and $12,000
�f Qg the! final, payment gpon completion.
The fa�s for Elements 1 and 2 are predicated on the undpr-
standing that results shall accrue in a cost/benefit to the
City equivalent to or in excess of our fees. City may
,hal&"fintil ,Oayment until,, such tiwe as can be documented that
theL�foregoing cqst/I)enafi:t._w, e
1, will , be, equivalent
to-��r, in dxddsig -�&f said- f ees through the timely implementa-
tion. of reasonabl:6 recommendations by Consultant. Said cost/
benefit shall be determined by the city to address either
(1) an increase in productivity with no increase in budget
allocations, (2) a decrease in budget allocations with no
loss of rervice, or (3) a combination of (1) and (2) abov-,
Charles Thompson September 29, 1981
City of HuntinSton Beach Page Twenty -Seven
COSTS OP ADDITIONAL PRODUCTIVITY DIPROV"14EVT
We propose to address any additional services to those
projects outlined above on an 11as needed" basis in
accordance with Section II. TERMS, B. "As Needed
Services" of this proposal. Letters of estimate for
additional projects shall be provided on request.
II. TERMS
we propose to provide "on line" basic services, "as
needed" services, and "project" services in the fol-
lowing manner:
A. "on Line" Basic Services
We propose to Frovide off -site services which
are supportive of the previously enumerated activi-
ties for a retainer of $200.GO per month to be
billed monthly.
These services include the following:
1. Conduct one two-day workshop of either
department heads or elected officials rxe-
ceded by an interview with each participant.
2. Reserve our services to meet fluctuating and
irregular "as needed" requests.
Ask
Charles Thompson September 29, 1981
City o-l' Huntington Beach Page Twenty -Eight
3. Respond to telephone inquiries on matters
within the scope of service.
4. Review correspondence as transmitted by the
City.
5. Alert management on current events of
importance to the City.
6. Initiate recommendations in accordance with
changes in law or the state of the art.
7. Provide resource materials from our resourc.e
library and subscription materials.
S. Conduct usual and normal clerical services.
9. Allow for ordinary travel.
10. Provide pickup and delivery service when
immediate action is necessary.
Charles
Thompson September 29, 1981
City of
Huntington Beach Page Twenty -Nine
B.
"As needed" Services
1. "As needed" services include work performed
by the professional staff for or -site consulting
services, conductin, studies, and performing
tasks directly related to assignments made by
the City. Services may be performed in any
of the program areas of Personnel Administra-:
tion, Management Development, or Productivity
Improvement.
2. "As needed" services will be provided for an
hourly fee of $70.00. Said fees are billed
monthly.
C.
"Project" Services
1. "Project" services are provided on an individually
quoted basis.
2. Projects outlined in this proposal will be con-
ducted for the following fees and billed as
described herein:
Development Services Project $ 23,500
Public Works Project 126,400
D.
Summary of Services
The following feet shall be charged in accordance with
the provisions herein as follows:
,on-line basic services $ 2,200
Pettonnel Administration
"As Needed" up to 101000
Management Development
"As Needed" up to 10,000
Productivity Improvement 149j900
TOTAL $113ilGJ
LF
Charles Thompson
City of Huntington Beach
III. GENERAL PROVISIONS
We nro-ose to:
0
September 29, 1981
Page Thirty
1. Address the preceding as consultants
reporting directly to the City Administrator.
2. Start the preceding program withir (10)
work days of the date of signing Q1 this
Agreement.
3. Utilize the combined expertise of our
staff in carrying out activities stipulated
in this Agreement in observance of City
management priorities.
4. Provide the services of qualified and
experienced personnel who have the pro-
fessional expertise necessary to effectively
perform the tasks enumerated or implied in
this Aqreement; such personnel assigned
shall be subject to the approval of the City.
5. Assign William Hamilton as Contract Admini-
strator with William Taylor, Buford Nichols,
and Robin Reid as consultants for the "on-line",
"as needed", and 'Iproj,�ct" services outlined
herein.
6. Continue this Agreement.for a.period of sixteen
'(16) months from the date of signing of this
Agreement.
Charles Thompson September 29, 1981
City of Huntington Beach Page Thirty -One
7. In the event that CITY and CONSULTANT agree that al,ter-
nate projects to those described herein would be of
greater cost/benefit to the City, the parties may
jointly agree to apply any -remaining unused portion
of CONSULTANT's costs for di$continued projects toward
said alternate projects.
8. Be reimbursed, expenses separately, for costs of
training materials or unusual. travel rr-uested by the
City at City rates.
9� Guarantee the above fe-s only if this propu;sal is
accepted by the City v,..thin sixty (60) days of the
date of this letter. I
10. Have the City provide local support and assistance in
arranging and scheduling interviews and group meetings
with City personnel; make all records available;
facilitate training, field, and administrative opera-
tions; and incur costs for printing of forms.
11. CITY and CONSULTANT agree that either may t��rminate
this agreement at any time upon thirty (30) c�aysl
written notice to the other of such terminatiQn,,
In the event of termination, CITY will pay all costs
imurred by CONSULTANT in conformance with this
agreement up to the receipt of Notice of TermiFiation.
We hope that oui: proposal has accurately reflected your interests.
We look forward to the prospect of working with the City of
Huntington Beach.
WILLIMI HAMILTON & ASSOCIATES
William Hamilton
President
WDH: aj
AEk Awk
Return original and three copies of Wistribution:
completed certificate to: qP Original — Originating Dnpt,
CERTIFICATE OF INSURANCE —After A —ppro—val Yellow — Risk Manager
City of Hu t t TO Ey Citi _AttOrneY Pink — City Clerk
Dept. Cold — City Attorney
P. 0. Box 190 CITY OF HUNTINGTON BEACH, CALIFORNIA
Huntir"gon Beach, California 92M A MUNICIPAL CORPORATION
This is to certify that the policies of insurance as described below have been issued to the insured by the under-
signed air
s ii are in force at this time. If these policies are cancelled or charged in such a manner that will affect this certiTicate, the
insurance company agrees to give 30 days prior written notice, by mail, to City of Huntington Beach, P. 0. Box 190, Huntington
Beagh, California 92648.
Name ot Insured HAMILTON AND ASSOCIATES
Address of Insured- 980 W. 17th Street, Santa Ana, CA 92706
Location of Insured Onerations Same
Description of Operations— , —Consultant
POLICIES IN FORCE
POLICY
NUMBER I
D TE
LIMITS OF LIABILITY
EFFECTIVE
EXPIRATION
A Workers Compensation (Aetn,-
)
7-20-8:L
07-W-82
Statutory
Employers' Liability 59JO312176810
r CA
$
B. Public Liability:
$300,000 combined single
limit per occurrence.
Bodily Injury:
Manufacturers and
Contractors
$ Each Person
Comprehensive (Aetna)
General R 5 9 SM970
4FCA.
Ll-23-79
11-23-82$
Each Accident
(including products completed
operations)
$1,000
000 Single
limit
Property Damage
1
$ -Each Accident
C. AUtar -iobile Liability(Aetna)
02-20-31
0220-`�2
59FD163678CCA
Bodily Injury
$1',,OOO,COO
Sing
e Limit
$. Each Person
$ —Each Accident
Property Damage
$ Each Accident
Does polt"-y cover: (Please check at least one)
All ow -PA automobiles (X�5 Yes No
Non-o-�z ned automobiles Yes No
Hired a�� ornobiles Yes No
ERRORS .20 OMISSIONS POLICY/EVANSTON INSURANCE COMPANY/1-0-0q-81 4 0—n
9-82
4u,uuu,uuu bimlis Or iialziiiiiy
D. Additional Insured Endorsement:
The insurer agrees that the City of Huntington Beach and its City Council, and/or all City Council appointed groups,
committees, commissions, boards and any other City Council appointed body, and/or elective and appointive*officers,
servants or employees of the City of Huntington Beach, when acting as such are &-Ational insureds hereunder, for the
acts of the insured, and such insurance shall be primary to any insurance of the City of Huntington Beach.
E. Hold Harmless Agreement: By Insured:
- '(Sidineltura— V-f f P�
/Ptesident\Z kr sident/Secretary
inst Ir
,ss
The insured agrees to protect, defend, indemnify and save harmless the City of HuntingtLI, —B-each gainst loss, d�aarmage or
expense by reason of any suits, claims, demands, judgments and causes of action caused by insured, his employees, agents
or any subcontractor or by any third party arising out of or in consequence of the performance of all or any operations
covered by the certificate of inv.-rance.
F. Remarks: APPROVED AS TO FORM:
GAIL HUTTON
City Attorrey
B4 City Attorney
Date 10-30-81 AUTHORIZED REPRESENTATIVE OF INSURANCE COMPANY
'NSURANCErCOM,PAWY
Name Thcrvi-tarep Aow��07
Address 997Q Harbnr TRI 1 1 A
City Co sta Me sag CA 92626 Telephone 979-6543
a
Return rarigin3l and three copies of Ofistft'lo.. Origi '-� �—Figi-ating Dept.
completed cei tificate to! ter ----;
0 CERTIFICATE OF INSURANCE _ App.. .1 Yellow — Risk Manager
City of HC�"Rch TO By City Attorney Pink — City Clerk
Dept. CITY OF HUNTINGTON BEACH, CALIFORNIA Gold — City Attorney
P. 0. Box 190
Huntington Heach, California 92648 A MUNICIPAL CORPORATION
lihis is to certify that the policies of insurance as described below have been issued to the insured by the under-
signed and are in force at this time. If these policies are cancelled or changed in such a manner that will affect this certificate, the
insuriince company agrees to give 30 days prior written notice, by mail, to City of Huntington Beach, P. 0. Box 190, Huntington
Beach, California 92648.
Name of Insured HAMILTON & ASSOCIATES
AJdressof Insured 980 W- l7th Street, Santa Ana, CA 92706
Location of Insured Operations Same
Description of Operations Consultant
POLICIES IN FORCE
POLICY
NUMBER
LIMITS OF LIABILITY
EFFECTWE
EXPIRATION
A_ Workers Compensatt i (Aet4a)
07-20-81
07-20-8
2 Statutory
Employers' Liability 59JO390"17681OCCA
B. Public Liability:
$300,000 combined single
limit per occurrence,
Bodily Injury,
Manufaqturers and
ContractorsEl
$ Each Person
Comptehensive (24etna)
Ll-23-79
11-23-82
Gerier;,,'l 5ST497034F(A
$ Each Accident
(Includin5 products completed
$1,00),000
Single
Limit
operations)
Propurty Damage
$ Each Ascident
C. Automobile Liability: (Aetna
)2-20-i+02-20-82
Bodily Injury 59FD1636780CA
$ _Each Person
$1�0001000
Siigle
Limit
$ Each Accident
Property Damage
1 $ Etch Accident
Does policy cover: (Please check a', least ono)
All owned automobiles (X Yes ) No
Non -owned automobiles Yes )No
Hired automobiles Yes ) No
ERRORS & OMISSIONS POLIT,[zNYA—'N—STM—P=§Z=CE CODMANY-41 --- 01-0cl —RI /I Q---0--CJ--8 2
$1 000,000 Limits of Liability
D. �Oditional Insured Endorsement:
The insurer agrees that the City of Huntington Beach and its City Council, and/or all City CouncR appointed groups,
committees, commiz:-ions, boards and any other City Council appointed body, and/or elective and appointive'officers,
servants or eroployees of the City of Huntington Beach, when acting as such are additional insureds hereunder, for the
acts of the insured, and such insurance shall be primary to any Insurance of the City of Huntington Beach.
-.- _7
E. Hold Harmless Agreement. By Insured:
;r�es-�
MW I i �en
re�sien�(Sign.tur.����V t/eS:ecretary
a- :
eac
The insured agrees to protect, defend, indemnity and save harmless the City of Huntingto 7 h again'st lots, damage or
expense by reason of any suits, clainns, demands, judgments and causes of action caused by insured, his employees, agents
or any subcontractor or by any third party arising out of or in consequence of the performance of all or any operations
covered by the certificate of insurance.
F, Remar(-s: APPROVED AS TO FORM,
GAIL HUTTON
City Attorney
BY: "y rn�r
Cit
Date 10-30-8-L AUTHOR �ZE,0� ERR ESENTATI VE OF INSURANCE COMPANY
INSU13ANCE COMPANY sy� ff
Name Wigmore Irm. Agency t ur��' Autho�r� epresentativo/Auent
Addre3t 2970 Harbor Blvd.2 #215 Address
Ci Costa 146.sa, CA 92626 onli 979-6543
ty 0 Teleph
City of Huntington Beach
P.O� BOX 190 CALIFORMIA 92648
OFFICE OF THE CITY CLERK
ow
November 5, 1981
William Hamilton & Assoc.
050 Metropolitan Drive
Orange, California 92668
RE: Agreement between City of Huntington Beach and Wil'Tiam Hamilton
and Assoc.
The City Council of the City of Huntington Beach at its regular meeting
f-ield -October 5, 1981, approved an agreement between the City and your
firm for a Maintenance Study and Implementation Program.
Enclosed is a duly executed copy of said agreement together with a copy
of the insurance form which you submitted.
Alicia M. Wentworth
City Clerk
AMW:bt
REQUEP FOR'CITY COUNCIPACTION' RCA '81-24
Date September 28, 1981
Submitted tO: Honorable Mayor and City Council n
U14C fkL
Submittedby: Charles W. Thompson, City Administrat r 'y V,-V BY
Prepared !iy:
Subject, MANAGEMENT STUDY AND IMPLEMENTATION PRO
Statement of Issue, Recommendation, Analysis, Funding Source, Alternative Actions, Attachments,
Statement of Issue:
The City Administrator desires to engage a management consultant firm to
study ways of improving efficiencies in City operations, (either through
real dollar savings or improved productivity). Proposals were requested
and received from prospective management consulting firms, for the pur-
pose of using professional industrial engineering services in various
City operations. Interviews with these firms were conducted by staff
a -Ad a recommendation developed for City Council consideration.
Recommendation:
Select William Hamilton and Associates to provide the services outlined ii
the attached proposal and request the City Attorney to approve as to form
the attached Agreement and authorize funding of the project from the City's
Contingency Fund.
Analysis:
The City Administrator requested proposals from three management consultinj�
firrs for the purpose of conducting a management study of Public Works,
Development Services Departments and Personnel operations, Proposals were
received fr,)m William Hamilton and Associates, Hay and Associates, and
Kapner, Wolfberg and Associates.
The City Administrator, Assistant to the City Administrator, Director of
Public Works, 'Director of Development Services and the Ch4ef of Admini5-
trative Services reviewed the proposals and conducted interviews with
represe,,tatives from each firm. The consensus of the group is that
Williat, iamilton and Associates should be recommended to the City Council.
Program *.
The major thrust of William Hamilton and Associates' proposal is to focus
on the maintenance functions of the Public Works D.epartment and organi-
.zational structure and functions of the Development Services Department..
The primary goal of the program, is to implement strategies -that will
produce one of two results:
\0
P10 4/81
- RCA 81- 24 September 28, 1981
1. Produce real dollar cost savings through moTe efficient organi-
zational and functional operations; or
2. Improve service levels without increasing costs.
The agreement contains a provision to guarantee that the total of cost
savings and productivity increased will equal or exceed each year the
total fee charged for the service. A feature of the program that sig-
nificantly departs from past efforts of this type is the emphasis placed
upon the management consultant firms extensive involvement in the actual
implementation of proposed changes in the organizational structure or
functions of the two departments. Hamilton and Associates' approach is
directed to -wards providing the existing staff within the two departments
with the training and expertise to enable the City to continue the systems
that are developed and implement.ed long after the firm leaves the City.
The fee for the productivity improvement section of the p-roposal is sho-1
as follows:
Public Works
Maintenance Division $ 72�800
Water Division 36,500
Park, Tree & Landscape 12,600
Administration Pq Ei�gineering 5,600
Total $126,4u,
Development Services - 23,SOO
Grand Total $149,900
Additional Services Rersonnel Administration. & Manageme'nt Development
In addition to the productivity program for Public Works and Development
Services, William Hamiltop & Associates will be available on a retainer
basis to provide "on line basic services" at a cost of $200 per month
($3,ZOO for the length of the contract). Also, Hamilton & Associates
will work with Cit-,- Adm-inistration in bringing about an overall improve-
ment of the personnel system by providing direct assistance in matters
relating to personnel, Such assistance will be available to the City on
an "as-rieeded basis" at a rata of $70 per hour. Staff is requesting
$10,000 be appropriated for personnel services�.
Hanilton and Associates also proposes to provide a custom designed Man-
agement Development Program that will optimize managers and/or policy
making performance of City staff and/or elected officials. The Manage-
Taent�Development Pro ram will be available to the City on an "as -needed
11'..--sis" at a rate of 170 per hour. Staff is recommending an appropriation
1�� f $10,tOOO be made for Management 'Development.
RCA 81-24 September 28, 1981
,Funding Source:
Contingency Fund.
Alternative Actions:
1. Authorize only the productivity improvement section of the proposal
and forego the management development and assistance in the area of
personnel administration.
2. Direct staff to find other ways to improve management development,
productivity and to bring about cost savings to the City.
L
WE
WILLIAM HAAWLTOX _1;9 ASSOCII&TES
CONSULTANTS TO MANAGEMENT
4050 West Metropolitan Drive, Orange, California 92668 - (714) 634-1131
September 29, 1981
Charles Thompson
City Administrator
City of Huntington Beach
2000 Main Street
Huntington Beach, California 92648
Because of the extent of the proposed Productivity Improvement
211',ogr= in the Public 11orks Department, this letter is hereby
provided as an amplification of this portion of the comprehensive
Agreement submitted to you.
Program Description
In today's economic environment, rising costs and declining
productivity are severely impacting service levels. However,
through better organization and utilization of ail resources
(people, equipment, materials), services can be improved and
delivered at the same or lower cost. The vehicle through which
this can be accomplished is the Productivity Improvement Prcgram.
The Productiv-firty Improvement Progrc= uses a city Staff/Consultant
team approach. This team identifies cpportunities for improvement,
then develops and implements programs designed to fully exploit
these opportunities. As a simple illustration, we found in one
agency that street sweeping routes had been allowed to develop
over the years withoutperiodic review for improvements. Conse-
quently, excessive time wa,- consumed as the operators j-imped from
one designated area to another. After analyzing the job and the
number of gutter miles, we developed new routes that eliminated
AL
PERSONNEL RESOURCES PRODUCTIVITY SYSTEMS MANAGF14ENT LEADERSHIP
Charles Thompson
City of Huntington Beach
September 29, 1981
Page Two
nonprodl�ctive travel time. Now each operator works a single area
each day. The impact was an increase in service levels so that
all residential -reas were swept once each week and commercial
areas twice each week. Time also became available for an effective
preventative maintenance program - something that was always neglected
because the crew was too busy. Again, there was a nositive impact
on services as time spent in preventative maintenance hel,�ed reduce
equipment downtime, lost labor hours, repair costs, and operating
inefficiencies.
our comprehensive approach to productivity improvement addresses
the primary areas that impact the -efficiency and effectiveness of
performing work:
Technical,
Behavioral, and
Managerial or administ�cation
We pursue a balancing and application of technical, behavioral, and
managerial concepts. To stress only the technical dimension and
ignore the behavioral ramifications may make operational improve-
ments impossible and even scuttle a -whole program. organizations
are made -up of people whose individual strengths, weaknesses, per-
sonalitiest and behavioral characteristics have a definite impact
on organizational success. Any program which ignores the fact of
organizational life is doomed to failure.
Throughout the program, we stress the gathe-ina and summarizing of
appropriate data for management decision making. The identification
of opportunities for operational improvements and implamentation of
results -oriented solutions will be founded on reliable data.
0
N
11
E.
I
Charles Thompson
City of Huntington Beach
Seotember 29, 198'
age Three
our Productivity Improvement Progrwn is different from similar
services offered by other firms because it is not an audit or
study. Rather, we work with the City to identify opportunities
and then follow through together with the City's staff to imple-
ment systems. This follow-through element differentiates us from
other firms wbo develop recommendations and then leave the staff
without the systems and procedures for implementing the improvements.
Huntington Beach Today
our fact-finding review of the Public Works Department indicates
that productivity improvements would help meet the future challenges
to maintaining the existing service levels. All employees were
cooperative; however, a management audit conducted in 1978 has
created a negative attitude among certain management personnel
about "outsiders" examining maintenance operations. Although
this attitude is not an unusual or unanticipated reaction, the
1978 audit has accentuated the staff's feelings. The 1978 audit
developed a report with numercus recommendations, but that firm
did not assist line management in implementing the recommendations.
our approach is different. We will work with the staff to develop
and implement the recommendations that are accepted by the City.
The City has experienced exceptional growth for years. However,
the total maintenance requirements have never been defined. The
Maintenance and Water Divisions do not use measurement techniques
nor quantify their workload. The need exists for them to enhance
their management toojs to more effectively utilize their resources.
For example, more streets, gutters, buildings, and sidewalks have
been added without an accurate determination of service needs and
the impact on overall service levels. Also, the Water Division
does not have a formalized information system which routinely
reports or� key maintenance activities.
0
L n
L Y-L.-
WILLI&M H&NUON Ef ASSOCIANS
I
L I
Charles Thompson
City of Huntington Beach
September 29, 1981
Page Four
The Park, Tree, and Landscape Division over a period of years has
developed its own goals and objectives. Because of these efforts,
we consider a full-scale Productivity Iqprovement Program for this
division to be a secondary priority. The first priority would be
to determine -the staffing requirements resulting from continued
development of landscape areas. The Council commitment to Parks
expansion without an unbiased assessment of future staffing needs
could pose a problem in the maintenance of these new areas. Using
common benchmarks, we would assess the actual staffing needs and
would provide to Council this data for its decision -making process.
Benefits of the Progra
We propose to implement a full-scale Productivity Improvement Pro-
gram in the maintenance Division, the Water Division, and Traffic
Maintenance of the Public Works Department. We will be using all
the resources of our professional staff. An integral part of the
Program is a "work management system" which will give definition to
the work both in terms of what is to be done and how well it is
done. our first objective will be to maximize the output of the
current staff. Next, alternatives incorporating innovative ideas
will be prepared to meet future service demands. With this in
mind, we have suggested that the Productivity Improvement Program
be phased rather than addressing all areas simultaneously.
Initially, a comprehensive evaluation will be made of the savings
potential in each area of service. This approach will provide
staffing and cost data which can be utilized in the administration
of the 1981-82 budget.
We have estimated that implementation of the Productivity Improve-
ment Program as outlined for Public Works would yield a benefit of
fifteen percent (15%), or $465,868, to twenty percent (20%), or
$619,158, improvement based on your payroll expense for the
appropriate areas. Through development of a more efficient and
effective staff, personnel additions normally required by expan-
sion canbe deferred. When additions are made, our system will
indicate where and how they can best be utilized. The City will
also have asystem that provides timely information to management
on key performance indicators.
L LL
ym
WILLMA H&MILTON Ef ASSOCIATES
Charles Thompson September 29, 1981
City of Huntington Beach Page Five
Not only will your labor force be more effective and efficient,
but also the use of equipment, materials, and facilities will be
improved.
Your review and consideration are appreciated.
WILLIAM HAMILTON & ASSOCIATES
William Hamilton
President
a j
ylm
M)-LWM HUMON Fj ASSOCIATES
INTER -DEPARTMENT COMMUNICATION
CITY OF HUNTINGTON BEACH
11UNIIN(JON HIM11
To CHARLES W THOMPSON From GAIL HUTTON
City Administrator City Attorney
Subject Consultant's Agreement Date October 2, 1981
With reference to paragraph six of the agreement and
the appropriate reference iln,Exhibit "All, we do not
understand how the cost/benefit savings to City are
to be measured. What are the criteria? How are the
cost/benefit savings to be evaluated? The consultant's
g rantee j,-% dependent on how it is calculated.
,�eIVG2L HU
C Cit
ity Attorney
GH:JG:mcb
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Nov(mber 22, 1982
PRODUCTIVITY/IMPROVEMENT
STATl',5 REPORT
FOR
HUNTINGTON BEACH CITY COUNCIL
PRESENTED BY:
BRIAN SMITH
GREGG CASWULL
TONY DUARTE
MIKE FUENTES, -Prok,)c�"'
8ILL TAYLOR
1830G/560B NOVEMBER 22, 1982
STREET MAINTENANCE
STREET CLEANING
Page 1
. �m
Page 2
STREET CLEANlNG
SWEEPER ROUTES
BEFORE: 24 MILES A DAY PER ROUTE
36 ROUTES
4 DRIVERS
AFT.ER: 31.45 MILES AVERAGE
29 ROUTES
3 DRIVERS REGULAR
(1 DAY REQUIREq 4 DRIVERS)
NEEDED: CROSS TRAINING
BETTER SCHEDULING OF VACATION
SAVINGS: $25,189
Page 3
STREET CLEANING (CONTINUED)
SWEEPER DEBRIS
BEFORE: CITY CLEANS AND HAULS DEBRIS
$29,319.3--1 TOTAL. COST
1,070 MANHOURS PER YEAR
AFTER: CONTRACT To HAVE DEBRIS HAULED
$19,604.00 TOTAL COST
282 MANHOURS
SAVINGS: $9,715.36 PER YEAR OR $16,266,16 IF
PURCHASE OF A NEW TRUCK IS ELIMINATED
788 MANHOURS SAVED
Page 4
ASPHAI-T
PAVING CREWS
CITY CREWS AND CONTRACTOR
CONSOLIDATION OF TRIPS TO ASPHALT PLANT
PRODUCTION LINE
MECHANIZATION
ASPHALT CONTRACT
ANALYSIS OF DATA GATHERED
Page 5
VEHICLE MAINTENANCE
MAINTENANCE CYCLE
FLEET UTILIZATION
PAPEER FLOW
BUILDING MAINTENANCE
AUTO BODY SECTION
Page 6
MAINTENANCE CYCLE
r
PRESENT MAINTENANCE CYCLE
NUMERICAL SERIF.'-.) - ALL TREATED SAME.
I -AST CYCLE HAD 355
DURATION 3 1/2 - 4 MONTHS
RECOMMENDED SYSTEMS
STICKER SYSTEM
BIG BOARD SYSTEM
RECOMMENDATIONS i�LTERED
GAS BOY BEING EMPLOYED (ODOMETER
READINGS)
COMPUTER SYSTEM IN 6 MONTHS
(HISTORICAI- DATA)
BENEFITS OF IMPROVED SYSTEM
�PM AS NEEDED
IDENTIFY UNDER UTILIZED VEHICLES
COST SAVINGS OF $8,000 ANNUALLY IN LABOR
ALONE
DOESN'T INCLUDE FRINGES
DOESNIT INCLUDE PARTS,,FLUIDS USED
Page 7
FLEET UTILIZATION
NUMBER OF VEHICLES
244 PIECES WITH ODOMETER READINGS
40 PIECES READ BY HOURS
79 PIECES WITH NO WAY TO MONITOR
USAGE
APPROXIMATELY 360 TOTAL PIECES PM'ED
BY VEHICLE MAINTENANCE
USAGE
ODOMETER READ 6,170 MILEWYEAR AVE.
HOURS READ 537.5 HR/YEAR AVE.
CAPITAL OUTLAY - UNDER UTILIZED VEHICLES
LOOKING AT NEW VEHICLE PURCHASE
REQUESTS
DEFER PURCHASES UNTIL STUDIED
TRANSFER UNDER UTILIZED VEHICLES TO
LIKE REQUESTED VEHICLES
NECESSITY FOR R,--QUESTED REPLAC�MENT
E.G. GRADER, DUPLICATED PTECF,
ELSEWHERE
PAPERFLOW
PRESENT SYSTEM
HIGHL-IGHTS
MULTIPLE FORM STORED SEVERAL
LOCATIONS FOR VARYING DURATION
1 COPY OF MULTIPLE FORM DISCARDED
LABOR RECORD DISCARDED DAILY
SUMMARIES NOT USED
INFORMATION GAP ON LUBE CHARTS
GAS BOY RECORDS GAS INFORMATION
Page 9
BUILDING MAINTENANCE
PRE3ENTLY IN AUTO BODY SECTION
H.IGH COST -OF RESTORATION
RUST, BODY, PREP, PAINT
RANGED FROM 440 DOLLARS TO 2000
DOLLARS LABOR (SEDANS & P/OlS)
OTHER HIGHLIGHTS
NO INSPECTION PROCESS OTHER THAN
RANDOM-VISUAL.OR OPERATOR REQUEST
UNTIL RECENTLYj LlTTLE COORDINATION
WITH VEHICLE MAINTENANCE
LEADWORKER RUNNING FOR PARTS
RECOMMENDATIONS
PtACE AUTO BODY SECTION UNDER VEHICLE
MAINT
ADDRESSES REGULAR INSPECTION PROCESS
COORDIINATION OF WORK AND VEHICLE
EVALUATION BETWEEN 2 SECTIONS
CONSOLIDATE PARTS RUNNING
Page 10
SEWER MAINTENANCE
LINE MAINTENANCE
PUMP STATIONS
Page 11
LINE MAINTENANCE
VACTGR
2 CREWS 2 MEN EACH
315� MILES RESIDENTIAL
40 MILES ARTERIAL
PRESENT FREQUENCY 18 MONTHS
SAFETY
4m
"Al V�
, M
September 29, 1981
Charles Thompson
city Administrator
City of Huntington Beach
2000 Main Street
Huntington Beach, California 92648
Please consider this letter a proposal on the part of William
Hamilton & Associates, a California Corporation, (hereinafter
Consultant) to serve the City of Huntington Beach, (hereinafter
City) in the following manner and fielOs of activity which upon
your signature will become a contract b�tween the parties.
I. SERVICES
We propose to provide a variety of services which will
� 1 4- 1 - , -, ��^ -A �-A"^4- 4 1,4 +- M_"�
.1 - -L' 1 11 1 f I
responsive management, better communicationsi an
improved work environment, and movement toward a
positive working relationship among appointed and
elected officials. Such results will be achieved
through attention -to primary program areas including
Personnel Administration, Management Development,
and Productivity improvement.
L LL In
yLe
WILIDA HAMILTOA Fj ASSOCIATES
Charles Thompson
City of Huntington Beach
PERSONNEL ADMINISTRATION
SCOPE
September 29, 1981
Page Two
We propose to provide consultation to the City in the
overall improvement of its personne. systems and provide
continuous assistance in matters relating to personnel.
OBJECTIVES'
We propose to accomplish the above by focusing on the
following objectives:
1. Bring City personnel policies and rules in line
with modern principles of public personnel admini-
stration.
2. insure compliance of the personnel program with
applicable state and federal laws.
3. Promote uniformity and the correct application
of personnel policies, rules, and procedures.
4. Assist management in dealing effectively with
day-to-day personnel problems and issues.
5. Promote more awareness among employees of their
rights, responsibilities, and benefits as City
employees.
L *00
L
w:
MUDA PJAMILTON Er ASSOOMS
Charles Thompson
City of Huntington Beach
A PPW OACH
September 29, 1981
Page Three
WePropose
to engage in the following activities in
pursui
it of the above:
1.
Review and analyze both the City's formal and
informal personnel systems.
2.
Draft recommended changes, additions, or deletions
in personnel policies, rules, procedures, forms,
and recordkeeping systems.
3.
Conduct training sessions for management on the
interpretation and application of personnel
policies and rules.
4.
Develop new personnel programs.
5.
Represent the City in employee grievances and
appeals to disciplinary action.
6.
Conduct selected position classification, pay, and
fringe benefit studies.
7.
Review personnel actions to insure compl.',ance with
City policies, rules, and procedures.
8.
Monitor recruitment, examination, and selection
programs.
-t
L L
W
-
WILLIAM, HAfOLTON FEr ASSOCIATE-5
Charles Thompson Septombqr 29, 1981
City of Huntington Beach Page Four
9. AssiFt in the development, implementation, and
review of performance evaluation programs.
10. Interpret and advise management on personnel
policies, rules, and related matters.
Prepare employee newsletters, an employee hand-
book, and informational articles on personnel
ma�.ters.
12. Process disability retirements, includinq
investigation, evaluation, coordination, and
preparation of related foims and reports.
13. Assist an(i/or represent 'the City on unemployment
insurr-nce claims.
COSTS
We propose to address the above Personnel Administra-
tion program on an "as needed" basis in accordance
with Section II, TEMS, B. "As needed" Services, of
this proposal. I'Mese. fees shall not exceed an aggre-
gate of $10,000'for the period of this agreement.
Letters of estimate for projects identified by the
City shall be provided Lpon request.
I I L Y1
L
WILLICUMA H&MILTON F4 A550CLOXE.S
N
Charles Thompson September 29, 1901
City of Huntington Beach Page Pive
MANAGEMENT DEVELOPMENT
SCOPE
We propose to provide a cur-om-designed Management
Development program that will optimize managerial and./or
policy -making perfornance of City staff and/or elected
officials.
OBJECTIVES
We propose to accomplish the above by pursuing the fol-
lowing objectives:
1. identify managerial and/or policy -making needs.
2. Develop alternate solutions to problems of inan-
agement and/or elected officials.
3. Recommend and assist in implementing new managerial
and/or policy -making procedures or modification to
current ones.
4. Bu4-1d management responsibility at all leveliz.
5. Supplement performance evaluation with action plans
and Pommitments to goals and objectives.
6. Improve basic manager.-Lal skills of individual super-
visors.
%LL-
WMI&M HAAWTON G ASSOCIATES
Wk
Charles
Thompson September 29, 1981
City of
Huntil.ngton Beach Page six
7.
Maximize productivity through involvement, coordina-
tion, and collective understanding of the management
team.
8.
Achieve the highest level of performance of each
manager in terms of his/her function within the
organization,
9.
Conce,-itrate on the management functions of:
a. Planning and policy development,
b. organizational lines of authority and
responsibility,
C. Staffing,
d. Leadership,
e. Interpersonal relations,
f. Decision -making,
g. Managexial teamwoi:�:, -1nd
h. Employee performance and productivity.
APPDOACH
We
propose to enga:ge in the folloi-,,ing activities in pursuit
of
th-e above;
1.
Hold structured management and/or City Coun cil. seminars.
2.
Conduct conferences with managerial personnel and/or
elected officials.
*�
O--L-
L
WILLIAM HAAAI'LrON Fj ASSOCIATES
Charles Thompson September 29,, 1981
City of Huntington Beach Page Seven
3. Make recommendations to ths Citv Administrator and
City Council.
4. Observe managers and/or elected officials in the
performance of their responsibilities.
5. Study managerial processes and procedures.
6. Survey opinions and attitudes of selected personned.
PTOJECT
We propose as part of the "on-line Services" outlined in
this proposal that William Hamijton & Associates will, at
the option of the City, for no additional cost, conduct
one two-day workshop of either department heads or
elected officials. Such workshop shall be preceded by
interviews with each participant for the purpose of making
a needs assessment.
COSTS
We propose to address the above Management Development
program on an "as needed" basis in accordance with
Section II, TEP14S, B. "As needed" Services, of this pro-
posal. These fees shall not exceed an aggregate of
$10,000 for the period of this agreement. Letters of
estimate for projects shall be provided on request.
Charles
Thompson September 29, 19C1
City of
Huntington Beach Page Eight
PRODUCTIVITY IMPROVEMENT
SCOPE
We
propose to provide expertise and innovative programs
which will increase the productivity of the labor force
and maximize the benefit received from each budget dollar.
OBJECTIVES
We
propose to -accomplish the above by focusing on the
following objectives:
1.
identify areas of maximum opportunity for improve-
,ment in savings.
2.
Define and quantify work to be done.
3.
structure measurement techniques for performance
determinations and feedback.
4.
Establish performance goals and objectives.
Implement management systems to supply essential
data for planning, scheduling, and staffing.
6.
Develop in-house expertise which will permit on-
going review and operational improvements.
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WILLF&M HAMUON E, LSSOCIATES
Charles
Thompson September 29, 1981
City of
Huntington Beach Page Nine
7.
Address the human factors that affect performance
in order to maximize the positive impact and mini -
Mize the negative.
8.
Strengthen the problem -solving abilities of the
organization through the infusion of analytical
skills.
9.
Develop alternative possible levels of service with
attendant cost estimatcs.
APPROACH
We
propos(� to zngage in the following activities in
pursuit of the above:
1.
Introduce and familiarize the staff with the program.
-teams
2.
Establish of management personnel and engage
in project coordination and administration tasks.
3.
Document actuil levels of service through:
a. Field observations of work in progress,
b. Review of completed work orders, and
c. Project inspections.
4.
Identify potential opportunities for productivity
improvement and define the:
a. Targets for improvement,
b. Staffing impacts,
a. Budget impacts, and
d. Service levels.
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WILLI= H&MILT01V E(A5SOCIATES
Charles Thompson
City of Huntington Beach
September 29, 1981
Page Ten
5. Set priorities for improvement.
6. Develop and evaluate alternative approaches to
effecting improvements.
7. Establish dates and responsibilities for imple-
menting improvements.
8. Establish and use measurements of performance (such
as standards, benchmarks) to define performance
expectations.
9. Implement a management reporting system to document
actual performance which will provide:
a. A baris for comparison,
b. Data for decision -making, and
c. Support for budget request.
10. Train the staff in how to organize, delegate, and
monitor field work more effectively.
11. Implement feedback systems which relate actual per-
formance to recognition and reward programs.
4
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LL.
MU"N"WTON Fj ASSOCIATES
Charles Thompson September 29, 1981
City of -Huntington Beach Page Eleven
PROJECTS
Ile propose to address the above Productivity Improvement
program in the Development Services and Public Works
Department in accordance with the following outlines
of each project.
DEVELOPMENT SERVICES PROJECY'
We propose to conduct a productivity improvement program
for the Development Services Department. This program
shall provide for the implementation of -recommendations
resulting from the three elements of (1) an organizational
structure and position analysis (2) a workflow effective-
ness and efficiency analysis and (3) a departmental per-
formance analysis as follows:
ELEMENT I
ORGANIZATIONAL AND POSITIO14 ANALYSIS
SCOPE
We propose to review the Development Services' ' organiza-
tion and structuring of positions for purposes of deter-
mining whether they promote the most efficient administra-
tion of City programs and the provision of an optimum level
of service.
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WILLI&M HAMUON FJ INSSOCIATES
11
11
Charles Thompson SePtember 29, 1981
City of Huntington Beach Page Twelve
OBJECTIVES
We propose to accomplish the above by focusing on
the following objectives:
1. Identify departmental goals and objectives and
determine their correlation with projected City
growth, service levels, and Council policy.
2. Determine the relative effectiveness of the
present organization, both in terms of 5taff
contributions as influenced by job structure
and achievement of City goals and objectives.
3. Develop organ, izational and staff utilization
alternatIves, which will capitalize on existing
strengths, improve administration of programs,
and allow for future growth.
4. imvrove channels of communication and coordination
wilhin and between Development Services and otber
City departments.
5. Develop operational practices, procedures, poli-
cies, and task assignment systems t1hat will pro-
mote a savings in manhours; and salary costs and
improve overall efficiency.
S. Establish defined areas of responsibility fur each
sub -unit within the departn.ent, provide for posi-
tion compositions which will permit maximwl utili-
zatioD of personnel, and prowte a thorough under-
standing -,>f the sub-unit's role in the achievement
of departmental goals and objectives�
AJA
M
Charles
City of
Thompson September 29, 1981,
Huntington Beach Page Thirteen
7.
Determine appropriate staff size and qompcsi-
tion in consideration of City and departmental
goals and objectives.
APPROACH
We
propose to engage in the fe,11-ClAng activities in
pursuit of the above:
1.
interview departmental staff and selected management
in other City departments for information on perceived
problem areas, policies regarding services, and programs.
2.
Review class specifications on the department's posi-
tions and determine the specific content of each posi-
tion through job audits, work review, and diacussions
with management personnel.
3.
Determine the degree to which position contents are
consistent with original intent and the corresponding
relationship with present needs.
4.
Examine and assess the composition of positions in
relation to the degree to which they promote the
most effective utilization of inctunbents' time.
5.,
Review systems for the exchange of information
and coordination of activities within the deoart-
ment and between the departm,'ant and other City
departments, outside conunissio,.is and agencies.
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WILLIAM HAMILTON Fj ASSOCIATES
Charles Thompson September 29, 1981
City ��' Huntington Beach Page Fourteen
ELEMENT 2
WORKFLOW EFFECTIVENESS AND EFFICIENCY ANALYSIS
SCOPE
We propose to analyze key workflows within Develapment
Services for the purpose of recommending alternative
work methods to maximize staff utilization and service
levels.
OBJECTIVES
We propose to e,ccomplish the above by focusing on the
following objectives:
1. Selection of key workprocesses for the determination
o,� dt�part�,iental effectiveness.
2. Documentation of selected workflows for management's
consideration.
3. Identification of areas where the workflow can be
improved.
4. Development of alternative work methods which will
save labor, equipment, or material costs while
maintaining or improving service leve.1s.
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WILLIAM HAAARTON Fj ASSOCIATES
I
Charles Thompson
City of Huntington Beach
Se.ntember 29, 1981
Page Fifteen
5. Identification of key processing steps where
operational data can be summarized into manage-
ment reports.
6. Analysis of the relative capabilities of the
department to absorb additional functions,
accommodate revised processes, and respond to
increased service demands.
7.
Analysis of management spans of control, support
services, training programs, and departmental
communications.
8.
Examinaition of the interrelationship of departmental
functions and degree to which such inte--rclationships
assist or impede the accomplishment of departmental
goals and objectives.
9.
Preparation of an s-sessment of organizational and
employee utilization anrl revielv., chis assessment
with the Development Services Director and the
City Administrator.
10.
Development and presentation of organizational
and management staff utilization alternatives,
includino a discussion of the advantages and
disi,dvan.ages of each.
11.
Preparation of new, or revise existing, class speci-
fications to accurately represent positioni, allocated
to the classes.
12.
Submission of a final report which out)ines findings
and recommenaations for implezentation -,,dth support
ing rationale.
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WILL" HAMUOM Fj ASSOCIATES
Charles
Thompson September 29, 1981
City of
Huntington Beach Page Sixteen
APPROACH
We
propose to engage in the following activities in
pursuit of the above:
1.
Utilize an open, participative data-gatherinq
and analysis approach drawing upon the staff's
knowledge of tlie work,
2.
Document workflow in a simplified, easy, straight-
forward manner so that the department staff can
undetstand the processes.
3.
Interview the individuils involved in doing the
work.
4.
Review the development, structure, and content
of key management reports.
5.
Review the use, organization, maintenance, and
retrieval methods of key files.
6.
Present a comprehensive written report on the
woxkflow analysis and reconuT�endations to the
Director and City Administrator.
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WILLI&M H&MILTON Ej ASSOCIATES
11
Charles
Thcompson September 29, 1981
City of
Hun"Cington Beach Page Seventeen
ELEMENT 3
C'_LIARTMENTAL PERrORMANCE ANALYSIS
SCOPE
We
propose to identify and structure performance standards
or criteria against which actual performance can be com-
pared.
OBJECTIVES
We
propose to accomplish the above by focusing on the fol-
lowing objectives:
1.
Identification of performance standards for the
departmental functions.
2.
Establishment of defined criteria that are compatible
with similar standards from other organizations.
3.
Development of forms, procedures, and report formats
to be used in accumulating, summarizing, and reporting
on departmental performance.
4.
Establishment of mechanisms for making performance
comparisons with other organizations.
5.
Establishment of systems and methods for the effective
utilization of performance data and comparisons in
long-range planning and the setting of departmental
goals and objectives.
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WILUDA MMUOM Fi ASSOCIATES
IN'
Charle��
Thqmpson September 29, 1981
City of
HUnt4ngton Beach Page Eighteen
APPROACH
We
propose to engage in the foll�—iing activities
in
pursuit of the above:
1.
interview management rogarding their assessment
and evaluation of possible performance standards.
2.
Determine the significant plAnned or anticipated
changes that may impact ,,.resent performance
stai.dards.
3.
Review management reports already in use.
4.
Summarize the possible performance standards
and review with management.
5�
Compaxei� the poq,-.ible performance �6tandards
with thaa e of other organ lizations.
G.
Finalize the performance standards using input
from management and other o.-,,ganizations.
Structure the reporting formats and prespnt
to management.
8.
Utilize the summarized comparisons for gou).
setting in a team approach wit', manaqemerit.
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WILLI&M HAMUON 6 ASSOCI&TES
Charlas Thompson September 29, 1981
City of Huntington Beach Page Nineceen
COSTS
We propose to conduct the Development Services Project for
following fees:
Element I - Organizational and Position
Anai-ysis $ 8,400
Element 2 - jrkfacw Effectiveness and
Efficiency Analysis 6,400
Element 3 - Department-_�.� Performance
Analysis _ 8,700
TOTAL $23,500
Each element will be conAucted independently and will be com-
pleted within 120 days from date of initiation. The above
fee of $23,500 w4,11 be billed in five (5) monthly installments
of �4,700 with the first upon initiation of the project, and
the 1--inal upon completion.
The fees for VIemen 1 1, 2, and 3 are predicated on the under-
standing that resul.s shall accrue in a cost/benefit to the
Cit� acluivalent to or in excess of our fees. City may with-
hold finc-1 pryment until. such time as can be documented that
the foregoing cost/benefit when ahnualized will be equivalent
to o7 ,n excess of zaid fees through the timely implementation
of reasonable recommendations by Consultant. Said cost/bene-
fit shall be determined by --he City to address either (1)' an
increase In p�roductivit.y with no increase in budget allocations,
(2) a �.ecrease in budget allocations with no loss of Parvices,
or (3) a combination of (1) and (2).
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WILLIAM "AffICTON ASSOCI&TES
Im
Charles Thompson September 29, 1981
City of Huntington Beach Page Twenty
PUBLIC TIORK5 PROJIWTS
We 1-.�;opose to conduct a productivity improvement program for the
Public Works Departm�-nt. This program shall provide foz imple-
mentation of recommendations in (1) the Maintenance Division and
Traffic Maintenance (2) the Water Division (3) the Park, Tree, and
Landscape Division and (4) Public Works Administration and the
Engineering Divizion.
ELEMENT I
MAINTENANCE DIVISION
SCOPE"
Vie propose to develop a `�.-)xk management system" for the
Maintenance Division.
WAY, TIVE S
Ve piopose to accompl.ish the above by focu..inq on the Eol-
lowing objectives:
I. Definition of expettations and implemen�, ',on of
measurement techniques.
2. Developmer% and installation of a reporting system
that prov'-des manPgement information for decision
making, probl�m solving, and reso-arce allocation.
3. Maximize utilization of staff through delegation of
task8 to approptiate work levels.
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WILLI&M H&MILTON & ASSOCIATES
V
Charles
City of
Thompson September 29, 1981
Huntington Beach Page Twenty -One
4.
Implementation of a wcrk order s�stem that defines
priorities and disseminates aspignments appropriately.
5.
Installation of program for establishing current
status of work assignments.
6.
Development of a recognition/reward system for
all personuel.
7.
Design and implement a communication program
to advise executive management of critical services
that significantly affect overall'results not routinely
reported.
APPROACR
We
propose to engage in c;he following schedule of steps
and
activities in pursuit of the above:
6
STEP
1 - i��onths
Assessment of tne overall organization and identifi-
cation of potential saviDg targets within go days
Implementaticn of the Program in the street mainte-
nance, Street Cleaning, and Sewer Maintenance
Departments
4
months
implementation of the Program in the Facility Repair,
Paini;ing Maintenance, Electrical Maintenancej and
Building Maintenance, and Traffic Maintenance functions
WILLIAM HAMILTON Fj ASSOCIATES
Charles Thompson Sopteml-ar 29, 1981
City of Hunt.�_ngton Beach Page Twenty -Two
STEP 3 - 3 months
ImDlementation of the Program in bhe Mechanical
Maintenance, Vehicle Painting, and Storm Drain
Pump Maintenance functions.
lt,-_�ntify areas for improvement in the Maintenance
Administration functions.
ELEMENT 2
WATER DIVISIN
SCOPE
"work
lie propose to develop a management system" to study
the complete water billing work flow and to implement
management systems for the purpose of maximizing resource
"tilization, coordination, and service levels.
OBjECTIVES
We pzopose to accomplish the above by focusing on the fol--
lowing objectives:
1, Definition of expectations and implementation of
measurement techniques so that standarl and actual
cost cari be accurately determined and compared.
2, Development and installation of a reporting system
that provides management information for del.-ision
making, problem solving, and resource allocation.
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WILUM HAMILTON Fj ASSOCIATES
Charles Thompson September 29, 1981
City of Huntington Beach Page Twenty -Three
3. Maximize utjliza-�ion of staff thrc,,igh delegation of
tasks to appropriate work levels.
4. Installation of a progr—am for establishing current
status of work assigniments.
5. Devol3pment Df a recognition/reward system fo�: all
personnel.
6. Docunentation of selected work flow, particularly
the water billing process, and defining tbe coordi-
nation required am6na various departments,,
7. Identification of areas where the work flow can be
improved.
S. Developm2nt of alternative work/methods which will
save labor, machinery, or material costs while
maintaiiiing or improving senvice levels.
9. Review of finanQ2al policies for the management of
L
the Water Divisionis surplus to maximize the long-
term stability of this enterprise.
10,� Design and implementation of a communication pro-
gram to advise executive management of critical
services that significantly affect overall results
t�ot routinely reported.
11. Pro�_;ide procedures detailing not only how the
r6anagement systems are implemented and �itilized,
I
�)ut also how they are mainta.Lned.
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WILLIAM H&MRTON Et ASSOCIATES
M
Charles Thompson September 29, 1981,
City of Huntington Be-cb Page Twenty -Four
A PPROA CH
We pronose to engage in the following schedule of steps
and activities in pursuit of the above:
STEP 1 - 2 r,.-nths
Assessment of the overall organization and identi-
fication of potential saving targets within 60 days
Documentation of the, water billing process and
4dentification of areas for improvem,�nt
STEP 2 - 3 months
Implementati,)n of measurement techniques in the
Production and Distribution sections of the Water
Division
STLP 3 - 2 months
Design and implementation of management reporting,
feedback systems, and tachniquns to strengthen
the management capabilities
Conduct of training so that management can fully
utilize the systems and techniques that have been
devt,-loped
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WULLIM HA.MLTON ASSOCIATES
Charles Thompson September 29, 1981
City of Huntington Beach Page Twenty -Five
ELEMENT 3
PARK, TR8E, AND LANDSCAPE DIVISION
SCOPE, OBJECTIVES, AND APPROACH
We propose to conduct a needs assessment of staffing require-
ments resulting from continued development of landscape
areas. We pr,)pose to make these determinations based on the
use of "benohmark" indicators. This information will ,,-ovide
the City with cost data for the maintenance of contemplated
additional landscape areas in the City� We propose to con-
duct this element within a ninety (90) day period from the
q3ate of implementation.
,ELEMENT 4
PUBLIC WORK ADMINISTRATION AND ENGINEERING DIVISION
C E OBJECT.IVE AND APPROACH
—OP--,. __3
We propose to review the administr.:tive portion of Public
Works and the Engineering Division for their organization
and structur4ng of positions for purposes of determining
whether they promote the most efficienl,. utilization of
resources and deliver an opti=4 1-,vel of service. We pro-
-a make these determinations based upon the
po s e t
responsibilities, practices, and policies of the present
organization. This information will provido the City with
recommendations regarding the appropriate staff size,
��.onsolidation, and composition in consideration of city
and departmental goals and objectives. We propose to con-
duct this element within a ninety (90) day period from the
date of implementation.
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WILLIAM HAMILTON & -ASSOCIATFIS
Charles Thompson September 29, 1981
�-ity of Huntington Beach Page Twenty-six
COSTS
We propose to conduct the Public Works prciject ior the fol-
lowing fees:
Element 1 - Maintenance Division
'Stop 1 $ 27,300
Step 2 22,700
Step 3 16,800
Element 2 - Water Division
Step 1 8,650
Step 2 20,125
Step 3 7,725
Element 3 - Park, Tree, and Landscape
Division 12,600
Element 4 - Public Works Administration
and Engineering Division 4,500
TOTAL $126,400
The above fee of $126,406 will be billed in fourteen (14)
monthly installments with the first upon initiation of the
project at the rate of $10,780 per -,nonth for the first five
(5) months, $8,500 per month for the second five (5) months,
$6,000 per month for the next three (3) months, and $12,000
for the final paymen� upon completion. I
The fees for Elements 1 and 2 are predicated on the under-
standing that results shall accrue in a cos*/benefit tc the
City equivalent to or in excess of our fees. City may with-
hold final payment until such time as can be documented that
the foregoing cost/benefit when a��nualized will be equivalent
to or in excess of said fees through the timely implementa-
tion of reasonable recommendations by Consultant. Said cost/
benefit shall be determined by the City to address either
(1) an increasa in productivity with no increase in budget
allocations, (2) a decrease in budget allocations with no
loss ok-' service, or (31 �Y �ombiiiation of (1) and (,2) above.
ALUROL
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WILLIM HAMILTON I'l ASSOCIATES
NWA�
Charles Thompson September 29, 1981
City of Huntington Beach Page Twenty -Seven
COSTS Or, ADDMONAL PRODUCTIVITY IMPROVENENT
We propose to address any additional services to those
projects outlined above on an "as needed" basis in
accordance with Section 11. TERK5, B. "As Needed
services" of this proposal. Letters of estimate for
additional projects shall be provided on request.
TI. TERMS
We propo5e to provide "on line" basic services, "as
needed" services, and "project" services in the fol-
lowing manner:
A. "On Line" Basic Services
we propose to provide those off -site services which
Pre supportive of the previously enumerated activi-
ties for a retainer of $200.00 per month to be
billed monthly.
These serv4.ces include the following:
I. Conduct one _,wo-day workshop of either
department heads or elected orficials pre-
ceded by an interview with each participant.
2� Aeserve our services to meet fluctuating and
irregular "as needed" requests.
WILLIA&M NAMNYON Fj ASSOCIATES
Charles Thompson September 29, 1981
City of Huntington Beach Page Twenty -Eight
3, Respond to telephone inquiries on matters
within the scopc of 4---rvice.
4. Review correspondence as transmitted by the
City.
5. Alert management on current events of
importance to the City.
6. Initiatc recommendations in accordance with
changes in law or the state of the -art.
7. Provide resource materials from otir resource
library and subscription materialu.
8. Conduct usmal and normal clerical services.
9, Allow for o*�-dinary travel.
10. Provide pickup and deliv&-,y service when
immGdiate action is nanessary.
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WILLI&M H&MILTON Fj ASSOCIATES
M
IFW
Charles Thompson September 29, 1981
City of Huntington Beac!. Page Twenty-Nliie
B. "As Needed" Services
1. "As needed" services include work performed by
t',Iie -Jessional staff for on -site consulting
servi js, conducting stu&ies, and performing
tasks directly related to assignments made by
the city. Serv-*ces may be performed in any of
the program areas of Personnel Administration,
Man.gement Development, or Productivity
Improvement.
2. "As needed" sorvices will be provided for an
hourly fee of $70.00. Said fees are billed
monthly.
C, "Project" Services
1. "Project" service8 provided or* an individually
quoted basis.
2. Ptojects outlined in this proposal will be con-
ducted for the following fees and UIIL�d a:�
described herein:
Development Services Project $ 23,500
Public Worlis Project 126,400
D. Summary of Services
The following fees s*6all be charged in accordance with
thL, provisions he.L:,.-�.4,n as follows:
on-line basic services $ 3,200
Personnel �',dzziinistration
"As Needed" up to 10,000
Management Development
"As Needed" up to 10,000
Productivity Improvement 149,500
TOTAL $173,100
L Val
WIUJ&M HAAWON Ef ASSOO&TES
Charles
Thompson September 29, 1981
City of
Huntington Beach Page Thirty
III. GENERAr pp
�OVI,,3JOIVS
We
propose to!
Address the preceding as consultants
reporting directly to the City Administrator.
2.
Start the preceding program wit,:n ten (10)
work days of the date of signing of this
Agreement.
3.
Utilize the combined expertise of our
staff in carrying out activities stipulated
in this Agreement in observance of --ity
management priorities.
4.
Provide the services of qualified and
experienced per-_-nel who have the pro-
fessional e necessary to elfect, ely
perform the t.,.- enumerated or implied in
this Agreement; such personnel assigned
shall be subject to the approval of the City.
5.
Assign William Hamilton as Contract Admini-
strator with William Taylor, Buford Nichols,
and Robin Reid as consultants for the "on-line",
"as needed", and "project" services outlined
herein.
G.
Continue this Agreement for a period of sixteen
(16) months from the date, of sirtning of this
Agreement.
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WILLMA H&MILTON Er ASSOCIATES
Charles Thompson
City of Huntington Beach
,z,iptember 29, 1981
Page Thirty -One
7. In the event that CITY and CON7"LTANT agree that alter-
nate projects to those described herein would be of
greater cost/benefit to the City, the parties may
jointly agree to apply any remaining unused portion
of CONSULTANT's costs foi discontinued projects toward
said alternate projects.
6. Be reimbursed, expenses separately, for costs of I
training materials or unusual travel requested by the
City at City rates.
9. Guarantee the above fees only if this proposal is
accepter! by the City within sixty (60) days of the
d,,,.e of this letter.
10. Have the City provide local support and assistance in
arrang.*.ng and scheduling interviews and group meetings
with City personnel; make all records available;
facilitate training, field, and administrative opera-
tions; and incur costs for printing of formz.
11. CITY and CONSULTANT ;Lqree that either may terminate
this agreement at any time upon thirty (30) days'
written noti-e to the other of such termination.
In the event of termination, CITY will pay all costs
incurred by CONSULTANT in conformance with this
agreement up to the receipt of Notice of Termination.
We hope that our proposal has accurately reflected your interest�i.
We look forward to the prospect of working vii.h the City of
Huntington Beach.
WILLIAM HAMILTON & ASSOCIATES
Villiam Hamilton
President
WDH:aj
L * �i er
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WILLIAM HAMILTOM Fi ASSOCIATES
INTRODUCING
WILLIAM HAMILTON
&
ASSOCIATES
L ymm N
Wu" HAWLTON & Associmf-s'
THE FIRM
OF
WILLIAM HAMILTON & ASSOCIATES
William Hamilton & Associates is a management consulting
firm specializing in services to public agencies. For
over ten years, the firm has served cities, counties,
school districts, special districts, regionai goveinments,
and other related service organizatic-is. In addition to
special project clients, the firm ouxrently serves �_wenty
agencies on a continuous basis.
The mission of William Hamilton & Associates is to help
gov;�_,rnment achieve results by utilizing people in an
effective and efficient manner. The firm's approach is
to build on the strengths of its client agencies through
the facilitatJon of personnel resources, management leader-
ship, and productivity systems. The corporation's team
provides a blend of behavioral, management, and technical
expertise.
The firm has a reputation for providing a oustom-designed
approach to fit the specific needs of the client. Both
technical and people considerations are important in study
procedures and in the formulation of recommendations. The
firm also assumes responsibility for assisting the agency
in achieving desired �sults by monitoring and adjusting
the program to accommuiate changing circumstances or unanti-
cipated problem areas. The firm's emphasis is always on
positive, anticipatory action as opposed to reaction. The
firm is constantly broadening its capabilities to mee't the
changing demands of government.
0
SERVICES DELIVERED
BY
WILLIAM HAMILTON & ASSOCIATES
To Strengthen PersonneZ Resources
- Itinerant Personnel Director
- Classification and Pay Studies
- Personnel Policy Development
- Executive Search
- Assessment Centers
- &mployer-Employee Relations
- Affirmative 'kction Programs
- Recruitment and Selection
- Employee Attitude Surveys
- Representation on. Appeals
To Facilitate Managem-�,nt Leadership
- Tem Building Workshops
- Organizational Development
- Future Design Seminars
- Management for Results Programs
Performance Evaluation Training
Goal and Policy Development
Supervisory Practices Training
Communication Audits and Systems
Cuz,tomized Training Packages
Council Meeting Assessme,its
To Imptement Productivity Syetems
- Organizational Analysis
- Work Measur?ment Systems
- Feasibility Studies
- Methods Engineering
- Management Information Systems
- Quality Circles Programs
- Performance Assessment
- Productivity Analysis
- Budget Request Analysis
- Incentive Programs
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WILLI&M HAMILTON Fj ASSOCATES
THE
PROPESSION-iL
STAFF
WIUJ" HAMILTON Et ASSOCIATES
THE PROFESSIONAL STAFF
OF
WILLIAM HAMILTON & ASSOCIATES
WILLIAM HAMILTON, PRESIDENT
Bill has over twenty-eight years in the public ,-ervice.
Prior to formation o'-'-,' his own company, Bill was Vice
President of an industrial relations firm which listed
numerous cities, school districts, private industries,
and other public agencies as its clients. As a former
Mayor and Councilman, he gained firsthand knowledge of
City problems and concerns, particularly those faced by
public administrators and elected officials. Bill is
known for his custom -designed approach to meeting client
needs. He presently serves as consultant to the California
Community College Trustees Association.
BUFORD NICHOLS, VICE PRESIDENT
During Nick's career, he has served as a Management
Consultant, Assistant City Manager, Personnel Director,
Administrative Assistant, and Personnel Analyst. In
addition to conducting special studies, Nick works with
a number of public agencies in the day-to-day administra-
tion of their personnel programs. He has personally con-
ducted or supervised Position Classification and Pay Studies
in a wide variety of public agencies, including special
districts, cities, counties, school districts, and regional
planning agencies.
WILLIAM TAYLOR, ASSOCIATE
Bill is a graduate industrial and systems engineer. His
career has been dedicated to methods analysis and the
4.-aplementation of work improvement programs. Bill has
-onducted training in work simplification resulting in
increased productivity and employee morale. Of the notable
companies that have been leaders in work improvement and
utilized Billis services are Occidental Life, Blue Cross,
and Mattel, Inc. As a consultant, Bill has served a number
of public a4encies, resulting in signficant improvement in
performance and cost effectiveness since 1977.
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WILLI&M HAMU01Y Er ASSOCIATES
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BARRY NEWTON, ANALYST
Barry has considerable and varied intergovernmental experi-
ence in administrative analysis, organizational research,
and program evaluation. He has performed legislative
analysis for the California Department of Finance and
League of Califirnia Cities and served as an administrative
assistant to the City ManagerF- of Hawthorne and San Bruno.
As a management analyst, Barry has crnducted classification
and compensation studies and develo:jed related personnel
policies.
LINDA DAUBE, CONISULTANT
L-"'=i's background in training covers a wide variety of
su4;]ects, including leadersbip development, financial
management, group dynamics and communication, and time and
hvivian resource management. Her past experience includes
sezving as an instructor at San Diego State University,
specializing in decision making and management courses.
Linda is a frequent speaker for programs sponsored by
government, business, and community organizations and
is a member of several consumer groups.
ROBIN REID, CONSULTANT
As a specialist in management and organization development,
Robin has provided consulting services to a variety of
private, governmental, nonprofit, and community organi-
zations since 1974. He has extensive teaching experience
worRing with both the public and private sectors and has
a thorough back��round in psychological theory and human
dynamics. He has served as a menber of an internationally
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recognized publishing firm of huntan relaL OnS K1=s0UXCV_-.5.
Robin has conducted custom -designed training seminars aad.
workshops ii, management leadersh�p, performance evaluation,
professional development, and interpersonal relations.
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MLLIAM HAMtron ASSOCIATES
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REPRESENTATIVE LIb"r
OF
AGENCIES SERVED
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Wow" HAMLTON fj As
REPRESENTATIVE LISP OF AGENCIES SERVED
The firm's scope of service includes those
activities which support personnel resources,
management leaderqhip, and productivity systems.
These services are provided on a project or
continuing contractual basis, Althoiigh our
list of clients is extensive, the following is
representative of clients -who have received
significant services j..n each of our three
service areas in the past year.
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WILLIAM HAMUON ASSOCIATE5
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PERSONNEL ADMIN140-TRATION
Andy La.zzaretto, City Manager
CITY OF ALHAMBRA
111 South First Street
A,Ihambra, California 91801
(213) 570-5014
Bill Winter, City Manager
CITY OF FULLERTON
303 West Commonwealth
Fullorton, California 92632
(714) 738-6310
Ora Lampman, City Administrator
CITY OF POMONA
505 South Garey Avenue
Pomona, California 91767
(714) 620-2051
Bob Fast, City Manager
CITY OF WEST COVINA
1444 West Garvey Avenue
West Covina, California 91790
(213) 962-8631
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WILLIMA HAMUON Ef ASSOCIATE5
MANiiGEMENT DEVELOPKENT
Bid Stewart, City Manager
CITY OF CONCORD
195-0 Parks! - �-e-
Concord, Ci:.'ifornia 94519
(415) 671-3000
Gary Sloan, City Adm:..nistrator
CIT.'4' OF LA MTRA DA
13700 La Mirada Boulevard
La Mirada, California 90638
(213) 943-0131
Jim Weaver, City Manager
CITY OF LYNWOOD
11330 Bullis Road
Lynwood, California 90262
(213) 537-0800
Roy Pederson, City Manager
CITY OF SCOTTSDALE
3939 Civic Center Plaza
Scottsdale, Arizona $5251
(602) 994-2422
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MWAM H&MILTON a ASSOCIMeS
PRODUCTIVITY IMPROVEMENT
Fred Sorsabal, City Manager
CITY OF CLSTA MESA
77 Fair Drive
Costa Mesa, California 92626
(714) 754- 53 27
Joe Goeden, City Administrator
CITY OF MONTEBELLO
1600 North Beverly Boulevard
Montebello, California 90640
(?13) 725-1200
Bob Clute, City Administrator
CITY OF SAN GABRIEL
532 West Mission Drive
San Gabriel, California 9177$
(213) 282-4104
Lee Travers, City Manager
CITY OF UPLAND
460 North Euclid
Upland, California 91786
(714) 982-1�52
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WILLI&M H&MIUM-i Fj ASSOCIATES