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Home My WebLink AboutIntergraph Corporation - 2012-01-17Council/Agency Meeting Deferred/Continued to: r ved Conditionally Approved ❑ Denied Cit)0IeN;eSignq0re Council Meeting Date: January 17, 2012 Department ID Number: PD-12-002 SUBMITTED TO: Honorable Mayor and City Council Members SUBMITTED BY: Fred A. Wilson, City Manager PREPARED BY: Kenneth W. Small, Chief of Police SUBJECT: Approve the Statement of Work Agreement for I/CAD I/Leads RMS upgrade with Mobile to MPS Migration between Intergraph and the City of Huntington Beach Statement of Issue: City Council approval is required to purchase the current software upgrade needed for the Police Department Computer Aided Dispatch (CAD), Record Management System (RMS) and Mobile for Public Safety (MPS). This upgrade will provide compatibility with the department operating system software and system security compliance. Financial Impact: The total project cost of $376,050 has already been approved by City Council within the Fiscal Year 2011-2012 Police Department budget. The funds are from the Police Department Equipment Replacement account 10040213 for $86,050, Police Property and Evidence account 21670101 for $250,000 and the Police Department General Fund Overtime account 10070201 for $40,000. No additional appropriations are necessary. Recommended Action: Motion to: Approve the "Security, Government and Infrastructure, A Division of Intergraph Corporation Statement of Work Agreement for I/CAD - VLEADS RMS Upgrade With Mobile to MPS Migration" between Intergraph and the City of Huntington Beach. Alternative Action(s): Do not approve the agreement and direct staff accordingly. Item 12. - 1 HB -160- REQUEST FOR COUNCIL ACTION MEETING DATE: 1/17/2012 DEPARTMENT ID NUMBER: PD-12-002 Analysis: The Information Services Department implemented Intergraph CAD ver. 7.9, Intergraph RMS ver. 5.9, MPS ver. 7.9 for the Police Department in 2005. This software maintains all Police dispatch, records, and mobile integrated systems. These integrated systems provide critical support for public safety operations in the police department. Additionally it is interfaced with many other agencies systems through the California Law Enforcement Telecommunication System (CLETS). The current Intergraph CAD/RMS/MPS system is nearly seven years old. The underlying operating system software will no longer be supported in the near future. The new Intergraph I/CAD-I/LEADS-I/MPS software will assist Police department in maintaining a healthy and compatible records, dispatch, and mobile environment. Funding for this project has already been approved by City Council within the FY11/12 budget. Environmental Status: N/A Strategic Plan Goal: Maintain and Enhance Public Safety Attachment(s): "Security, Government and Infrastructure, A Division of Intergraph Corporation Statement of Work Agreement for I/CAD - I/LEADS RMS Upgrade With Mobile to MPS Migration" between Intergraph and the City of Huntington Beach xB -161- Item 12. - 2 ATTACHMENT Item 12. - 3 HB -1 62- Yo �Szw -*/L-,;k 111111 L.. PIN, T a _ a � k � � THIS FIRST AMENDMENT is made and entered into by and between the City of Huntington Beach, CA ("the City") and Intergraph Corporation ("Intergraph") or jointly known as the "Parties" this 12th day of January, 2012. 1. The Parties entered into a certain Statement of Work for IfCAD — VLEADS RIMS Upgrade with Mobile to IMPS Migration (the "Agreement") dated December 22, 2011. Except as set forth herein, said Agreement is hereby incorporated into this First Amendment. 2. The Parties hereto desire to cause the Agreement to be amended to add the City's insurance requirements. In consideration hereof, the Parties agree as follows: A. Add Attachment A-6, entitled City of Huntington Beach Insurance Requirements as attached herein. The Parties agree that the Agreement is an agreement for "Professional Services" asset forth in Attachment A-6 and Intergraph will provide a Certificate of Insurance in accordance with Attachment A-6. The Certificate of Insurance will ,be required through Cutover of CAD, RIMS and MPS as defined in Section 8 of the Agreement. B. Unless specifically amended by this First Amendment, all of the provisions of the Agreement shall remain in full force and effect, and are ratified by the execution hereof as the continuing Agreement of the Parties. HUNTINGTON BEACH, CA Auth-orriized Customer Signature Z Print Name G�1f,�) Title INTERGRAPH CORPORATION: A t rized Sign t re Print Name Title AS PUBLIC RJ FOR Page 1 QJ13__ / L. a FLYNN, CITY CLERK Email: Justin.WesselspsurFcity-hb.org Phone: 714-374-5378 Fax: 714-536--5212 Insurance Requirements vary for different applicants. Tease see the below listed applicant types followed by the Insurance requirements. City of Huntington Beach Resolution 2008-63 requires that contractors, pernuttees, licensees/lessees and vendors have an approved Certificate of Insurance on file with the City of Huntington Beach for the issuance of any permit or city contract. The insurance certificate must be approved by the City Attorney's Office as to meeting all of the city's insurance requirements. An original certificate is required or a PDF version attached to an email may be forwarded. If the insurance certificate is faxed, it must come directly from the insurance provider to the City of Huntington Beach. All insurance must be from a California admitted ,carrier with a current A.M. Best's Rating of no less than A_VII I. CONTRACTORS — Any persons or entities or Contract with the City and/or provide service to the City which are readily available and efficiently procured by competitive bidding. Requirements: General Liability, Workers' Compensation, Auto Liability, Additionallnsured Endorsements, Description of Work 2. IDESIGN PROFESSIONALS- Professional Service contractors who contract with the City and/or provide architectural and/or engineering services to the City. Requirements: Errors and Emissions (Professional Liability) $1,000,000 coverage, Description of Work 3. LICENSEES/LESSEES —'any person or entities who make contract with the city, for the use of public property. Requirements: General Liability, Workers' Compensation, Property Insurance (full replacement,cosis with no coinsurance penalty provision), Additional Insured Endorsement, Description of Work 4. )PE IT'EES — any persons or entities who snake application to the City for any use of encroachment upon any street, waterway,, pier, or City property. Requirements: Genera[Liabiiity, Workers' Compensation, Auto Liability, Additional Insured Endorsement, Description of Works 5. PROFESSIONAL SERVICES — means those services, which involve the exercise of professional discretion and independent judgment on an advanced or specialized knowledge, expertise or training gained by formal studies or experience orservices which are not readily or efficiently procured by competitive bidding pursuant to Huntington Beach Municipal Code Section 3.02. Such Services shall include but not be limited to those services provided by appraisers, architects, attorneys, engineers, instructors, insurance advisors, physicians and other specialized consultants. Requirements: Errors and Emissions (Professional Liability) $I,000,000 coverage, Description of Work Private Property Work Permit Requirements — If the planned work does not involve public property or its right-of-way (e.g. sidewalk/street), the Workers' Compensation Certificate is the only insurance requirement. However, if the work site is adjacent or attached to public property;'the City Attorney's Office must be informed for consideration of liability and decides whether or not to -approve the certificate with a specific "Private Property Only" approval stamp. i General Liability (G/L) — The general liability requirement is for $1,000,000 with "per occurrence' type claims coverage and a separate "Additional Insured Endorsement" page listing both the policy number and naming the "City of Huntington Beach, its officers, elected or appointed officials, employees, agents and volunteers" as additional insured on the endorsement. (see below for Additional Insured requirements) ➢ Additional Insured Endorsement Requirements — The City of Huntington Beach, its officers, elected or appointed officials, employees, agents and volunteers are to be specifically named and covered as additional insureds by separate attached endorsement(s) as respects liability arising out of action performed by or on behalf of the contractor, products and completed operations of the contractor, premises owned, occupied or used by the contractor, or automobiles owned, leased or borrowed by the contractor. The coverage shall contain no special limitations on the scope of protection a6orded to the City, its agents, officers and employees. The endorsement should include the policy number it correlates to. Primary Insurance — General Liability Insurance coverage shall be primary insurance as respects the City, its agents, officers, and employees. Any insurance or self-insurance maintained by the City, its agents, officers, and employees shall be excess of the submitted insurance and shall not contribute with it. > Description of Work — The staff contact and purpose of the evidence of coverage must be identified on the certificate of insurance. > Automotive Insurance — Automobile insurance requirement is for $1,000,000 and a separate "Additional Insured Endorsement" page listing both the policy number and naming the "City of Huntington Beach, its officers, elected or appointed officials, employees, agents and volunteers" as additional insured on the endorsement. Permittees who do not use vehicles. or equipment in connection with the permit can request to waive the Auto insurance requirement. )> Worker's Compensation Insurance (W/C) — The Worker's Compensation. insurance requirement is the State statutory limits of $250,000 bodily injury by disease, policy limit, and $100,000 bodily infury each employee for accident or disease per occurrence. Certificate holder listed on the certificate is: City of Huntington Beach, 2000 Main St., Huntington Beach, CA 92648. If your organization/company has no compensated employees working on the.project, you may complete and return a "Non -Employer Status" form to be used in lieu of a W/C insurance certificate. A Cancellation Clause Notice — The cancellation clause must contain a e,thirty (30) day notice. A ten (10) day notice for non-payment of premium is acceptable in combination with 30 day notice. ➢ Professional Liability — Coverage must be provided at a minimum of $1;000,000 per occurrence and in the aggregate. > Deductibles— The following deductibles are acceptable and all others must be removed from the insurance policy or a waiver can be requested (No allowances for SIR) : o General Liability - $5,000 o Auto Liability - $1,000 o Professional Liability/Errors & Emissions - $10,000 > Waiver Procedure — If unable to comply with a requirement, the "INSURED" may request a waiver of a specific requirement. The Insurance Waiver form is an internal form that the City of Huntington Beach will complete. (see following page for waiver form) The exception to the waiver is the GIL & Auto "Additional Insured Endorsement"page. %-...ity of Huntington Beach, CA Security, Government and Infrastructure, a Division of Intergraph Corporation Statement of work for I/CAI — I/LEADS ISMS Upgrade with Mobile to MPS Migration December 22, 2011 Prepared for: Mr. Behzad Gamanian Business Systems Manager, IS Huntington Beach Police Department 2000 Main Street Huntington Beach, CA 92648 R Tom Matkov Account Manager Security, Government & Infrastructure (SG&I) Division Intergraph Corporation P.O. Box 6695 Huntsville, AL 35824 USA 858.922.4723 tom.matkov rr,intergraph.com Proprietary and Confidential 2 Change History Proprietary and Confidential Table of Contents IIntroduction............................................................. ...................................................................... 6 2 Overview.........................................................................................................................................6 3 Project DeIiverables.......................................................................................................................6 4 General Assumptions...................................................................................................................12 5 Installation Services.....................................................................................................................13 5.1 I/CAD Upgrade (software and interfaces).......................................................................................13 5.2 Mobile for Public Safety Upgrade...................................................................................................14 5.3 I LEADS RMS Upgrade.................................................................................................................15 6 Map Roll Consulting for I/CAI) Systems...................................................................................16 7 'Training Services..........................................................................................................................17 7.1 Training Description.......................................................................................................................18 7.1.1 I/CAD Delta Training.......................................................................................................19 I/CAD Delta Training(IPST5001)..................................................................................................19 7.1.2 Mobile for Public Safety for Trainers...............................................................................20 Mobile for Public Safety for Trainers(IPST2503)..........................................................................20 7.1.3 I/Mobile Workflow and Configuration Workshop...—......................................................21 MPS Workflow and Configuration Workshop(IPST2502)........................................... — ....... — .... 21 7.1 A I/LEADS Delta(IPST2215)........... ......................... ............................... ......... ....... ......... -22 I/LEADS Delta Training ....................................... --............. —............................... ...................... 22 7.1.5 I/CAD Reassessment(IPST2006)............................. —..................................................... 23 I/CAD Reassessment (IPST2006)...................................................................................................23 7.1.6 I/LEADS Reassessment (IPST2217)........................................................24 I/LEADS Reassessment(IPST2217)...............................................................................................24 Proprietary and Confidential 4 7.1.7 Intergraph Customized I/CAD Essentials Training(IPST4000).......................................25 Intergraph Customized I/CAD Essentials Training (IPST4000).............. -............... ............ .......... 25 8 Acceptance Criteria......................................................................................................................26 9 Schedule............................................................................................. ..........................................26 10 Price...............................................................................................................................................26 11 Terms of Payment........................................................................................................................27 12 Terms & Conditions....................................................................................................................27 I3Approval Signatures....................................................................................................................28 Attachment A-1: Terms and Conditions........................................................................................29 Attachment A-2: Intergraph Configurations for Hardware.......................................................31 Attachment A-3 Project Deliverable Sign Off Form..................................................................39 AttachmentA-4 End User License Agreement...........................................................................40 Attachment A-5 Customer Training Command List.................................................................54 Proprietary and Confidential 5 1 INTRODUCTION This document is submitted to serve as a mutually acceptable Statement of Work ("SOW") between Security, Government and Infrastructure, a Division of Intergraph Corporation ("Intergraph") and the City of Huntington Beach, California ("Customer'), This SOW defines the software and services required to provide a CADI/Informer/Mobile/LEADS RMS, LEADS JMS, Alarm, Property) software upgrade, with an 1/Mobile to Mobile for Public Safety (MPS) migration. Unless specifically noted within this SOW, all software shall be the standard commercial off -the -shelf ("COTS") product. Functionality not identified in this SOW may be included at additional cost with appropriate revisions to the SOW. 2 OVERVIEW The Customer has requested an upgrade of the existing I/CAD, IILEADS RMS, and Mobile systems. In conjunction with the upgrade, the Customer has also requested a migration from the current I/Mobile product to the new Mobile for Public Safety (MPS) product. The Customer is responsible for providing hardware that meets the specifications identified within Attachment A-2. In addition, Intergraph has also included optional pricing for the following services: • RMS Implementation Services for the creation of I/FADS Server If Customer plans to virtualize their environment, the hardware specifications must meet the requirements as noted in Attachment A-2 of this SOW. 3 PROJECT DELIVERABLES The deliverables for this SOW will be as follows: 1. Mutually agreed to Upgrade Project Schedule - Intergraph will provide an upgrade schedule (preferably in Microsoft Project format) within 45 days of execution of this SOW and with mutual consent of the customer. 2. Project Management Services. The Intergraph project manager will, at a minimum, direct the following activities: Mutual agreement with Customer on conference call meeting schedule to review the project status and issues Verify Intergraph product release schedule Create a Microsoft Project Plan for mutual agreement between Intergraph and customer ® Order of Intergraph software ■ Resolve any issues that arise during the project implementation by coordinating with appropriate Intergraph and Customer resources Keep Customer updated on upgrade progress ® Prepare check off list of responsibilities and tasks for the cut over approximately thirty (30) days prior to cutover. Discuss cut over plan with Customer and the Intergraph on -site team. ® Be on -site during the upgrade week Responsible for Change Management and Change Order process Proprietary and Confidential 6 • Act as single point of contact for the Customer from kick off through cutover to production ■ Verify Customer activities have been completed in timely manner • Verify Customer provided hardware meets Intergraph specifications • Verify software configuration is ready for live cutover 10 Work with customer to ensure third -party vendors are available for support during live cutover, if needed 0 Coordinate resolution of any post live cut issues with the Customer and Intergraph 3. I/Informer enhancement (IPS0004C)— XML clipboard functionality All Screen forms in the Customer's current i/Informer product will be configured to display and perform the same in the new illnformer software. This will include all configuration changes made by Intergraph team to accept work flow, tab flow in the supplemental information box, command line entry in CADS and FORMS/templates in the Informer product. 4. I/Map Editor (IPS0063) and Map Admin Utility NL for I/Map & I/Executive Users (IPS0082M) - To support the present CAD environment and for training on a New Map Roil process for use in developing a new mapping workflow with the latest tools available, This is a limited time promotional offering of Map Administration Utility for existing users of Intergraph's I/Map Editor and IlExecutive software. Customers may receive at no cost one copy of Map Administration Utility under this promotion 5. Software updates for all purchased products covered under a current maintenance agreement, The following is a list of all products that are currently on maintenance and that will be included in the upgrade. a) CAD & Related Products a IlExecutive (1) m I/Dispatcher (8) • I/Dispatcher Training Licenses (2) • Illnformer—State / NCIC / County (Orange County message Switch OCMS) (1) ® 1/1nformer — I/LEADS RMS (1) m I/Executive2 — (1) ■ I/Mobile Data Terminal — (1) ■ I/LEADS Server — (1) • I/LEADS-Records Management System Desktop — (150) ® I/LEADS-Incident Based Reporting —(1) I/LEADS-Jail management System — Client (6) I/LEADS-Mugshot Capture System — (1) I/Backup — (1) ® LiveSCAN I/NetViewer — (supports 100 concurrent users) I/ Mobile — (50) The Customer's current I/Mobile product (IPS0038) will be upgraded to Intergraph's new generation mobile client application - Mobile for Public Safety (MPS, part #IPS0080) via Intergraph's special program SXMA0080 that facilitates this exchange. There is no maintenance cost difference between the I/Mobile product and the MPS product. To support transition, MPS and I/Mobile can run together in a heterogeneous environment. Proprietary and Confidential 7 6. Software installation and transition services as described in Section 5. 7. Training services as described in Section 7 8. Mapping Services as described in Section 6 9. Remote Services for wPF configuration, 10. Intergraph will configure the upgraded software (applications identified above in Section 4,a) CAD & Related Products) to have a similar "look and feel" as close to the existing configuration as possible. This includes, but is not limited to, current Customer customizations and configurations documented in this sow. 11+ Due to new functionality and changes in monitor display technologies, Intergraph cannot guarantee "exact" configuration of screen shots provided below. This includes but is not limited to: m IICAD Unit/Event Status Screen (or similar) Unit Type (U_Type on the unitlevent status screen) associated with Unit ID in CADDBM Unit Definition will be configured by Intergraph to display on the Customer unit/event status Intergraph to have a similar "look and feel" as close to the existing configuration as possible. This allows the Customer to stack unit calls signs in a specific order. Configuration of the IICAD software that enables multiple calls to stack under unit calls signs showing DP status Vehicle ID (Veh ID on the unitlevent status screen) associated with Unit Properties Vehicle Tab will be configured by Intergraph to display on the Customer uniVevent status screen to have a similar "look and feel" as close to the existing configuration as possible. All Unit/Event Status Tabs (Status, DP, SOUTH, NORTH, Unit On Events and 4T"_JULY) will be configured by Intergraph to display on the Customer unitlevent status screen as it currently does in the Customer IICAD 7.9.4 software with the same column headings and column order. Intergraph will configure the upgraded software to have a similar "look and feel" as close to the existing configuration as possible. :.tN - fil.i - 1 J..J•• 0 % AI rll 1 I 1 -U 1- J NIl.S 1'1if.? :((' /01 !C1 1-13 w5. I I0 - P 37'J1 1 t: C,- 1 t.l_ .�IlcAff=I'.t:I', 01.11 t•Srtl )},-i'KVJV J13 f,t lSlSl, 1SJ'v 7[+ %f•1 1. U?7 5. tit:? AR AI'.: 'Oa 7 2JAYCI }1;3 1:'� 210';t IAF!.N2.AIJC.5 ;1 "13, 1 A", `;i_C)S I'tiL'• Q1A !`+11�752 f�•i113]'i0•. t21`- t22.i ii3(i hfi t.Y'i 21300 WIN ::1-rlf]'f;(,1JA11- r'..L) i-".1 t:5/Fltt^ Y:itl;j OS :. G02 AM 330 ;. .. ...... ........ .. - 1402 1J5. 1. Boa AM 2'.21 t466 aD liN %. 132 bJ:1 Ai': Alt 1st l�0rIIA?<L)QINVAf<\�f AV 7'13 i;F1✓tt 1''. 1'-Cll1 L) I. 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All AV }1 1 i A A:AI LN fl;'s tile, '1J - i', 1 i57 hJ 13407 1500 ® IICAD Events Screen (or similar) All Events Tabs (Pending, Awaiting Closure and 0 July) will be configured by Intergraph to display on the Customer Events screen as it currently does in the Customer's IICAD 7.9.4 software with the same column headings and column order. Intergraph notes that the text "as it currently does" may not be representation of "exact" display, as the font, color, size, etc. may change. Intergraph will configure the upgraded software to have a similar "look and feel" as close to the existing configuration as possible. Proprietary and Confidential 8 All functionality configured for the Event tabs (Pending, Awaiting Closure and 411 July) will be configured in the upgrade software. This includes but is not limited to: 1. Returning calls to the pending tab 2. Display of pending calls for 41h of July activity 3. Clearing units from IICAD software sends calls not closed to the awaiting closure tab. Calls move to this tab for Dispatch to close. The ability to close calls from the Mobile software needs to be disabled as it currently is in the UCAD 7.9.4 software. • UCAD IlDispatcher Event Information Screen (or similar) New fields added to the IlDispatcher Event Information Screen will be configured by Intergraph to display on the upgrade IlDispatcher Event Information Screen as it currently does in the Customer UCAD 7.9.4 software. Intergraph will configure the upgraded software to have a similar "look and feel" as close to the existing configuration as possible. The GUI and configuration will be pulled forward with the upgrade. This includes the following fields: • Misc Info (Location Info) • Location Phone • Cell Phone • Primary Unit ■ Location "verified" box — will show a check mark after location entered ■ RD • Beat These fields will push to (LEADS, Mobile and can be searched in the Event Search form (LIVE and Archive server) and IINetViewer. The RD (ESZ) and Beat fields on the Event Information screen were configured to display once location and type code are entered (before an event is accepted). This configuration will be pulled forward in the upgrade. The ]CAD software will be configured to transfer ANIIALI information from the Verizon system via the ANIIALI interface This will meet FCC Docket No 94-102 and 99-245 Phase I and Phase II wireless requirements. The IICAD software will be configured to receive duplicate data sets of Verizon E9-1-1 ANIIALI information that will populate both location, location telephone number fields and reporting party, reporting party telephone number fields. The UCAD IlDispatcher Event Information Screen is configured to flow first from location field to event type field to accept event with the use of the enter key between field entry. This configuration will be pulled forward with the upgrade. The GUI below has not been changed since original implementation on October 10, 2005. This GUI will be configured to look similar by Intergraph during the upgrade: Proprietary and Confidential 9 e Supplemental Information Box Supplemental Information (Sapp Info Box) will be configured by Intergraph to display a Unit Disposition tab as it currently does in the Customer I/CAD 7.9,4 software. Intergraph will configure the Unit Disposition fields (Unit ID, Quantity, Dispo Code and Remarks) to interface with the new Mobile for Public Safety software and the ADICL command line macro so Unit Dispositions entered from the officers' mobile data computer in the field, the ADICL command line function or the Supplemental Information Box are displayed in the remarks section and captured in the supp info box. The configuration of the Disposition Tab will be configured by Intergraph as it currently is in the Customer IICAD 7.9.4 software to accept multiple dispositions per unit calls sign and ail units assigned to the call from ]CAD and Mobile software. Intergraph will configure the upgraded software to have a similar "look and feel" as close to the existing configuration as possible. The order of all fields in the supplemental information tabs (person, vehicle, property, tow, contact, incident times and unit disposition) will be configured by Intergraph to display as it currently does in the Customer I/CAD 7.9A software. Intergraph will configure the upgraded software to have a similar "look and feel" as close to the existing configuration as possible. This follows the Customer's workflow. Command Line for IICAD and Informer queries; please reference Attachment A-5. Preempt Alert • Intergraph will configure the Preempt command to automatically Dispatch Assign events, • Intergraph will configure the IICAD software so calls that are Dispatch Assigned can be reassigned to another unit without first putting the call back in pending events. • Intergraph will configure Events to be placed in Awaiting Closure (created for Customer) before the event is closed by the Dispatcher. 13 Intergraph will configure the system so that ]/Mobile does not have the ability to close an event. Events are only to be closed by Dispatch. Proprietary and Confidential 10 • Command line RC will return a Dispatch Assigned call to pending so it can be reassigned. • Intergraph will configure Command line ADICL macros to allow closure of a Dispatch Assigned call for service. • I/Informer Configurations — Intergraph will configure and carry forward the Customer's existing functionality. This includes but is not limited to: • Informer will automatically log on when the Dispatcher logs on to CAD. • FIREARMS form/tab • BOATS form/tab • Each form/tab will be configured with a UNIT ID box that displays unit information with the CLETS/NCIC return. • A box will be added to each tab to allow an "I/LEADS only" search. • "968" tab: add the ability to request an Ll or F2 individually. ■ "28-29" tab: add the ability to run LOJACK queries. • Create a "3P" tab. • "Property" tab: attach the Customer's list of Property Codes for the Dispatcher to select for the required "category" field. • Create a functioning "Oregon" tab. • "Canada" tab: attach the list of Canadian Provinces for the Dispatcher to select for the required "Province" field. • List of states attached to State field for easy selection • CIC messages with specified "hit detection" words display RED in the Illnformer Responses box, as shown in the example below, • Intergraph will remove several functions from display or commands (through parameter overrides and/or taken out of the GUI). For example, hold event, Stack event, reopen, recommend unit, copy event, CAE command, and CHAT. These GUI changes will be configured by Intergraph as part of the upgrade process. • Modifications will be pulled forward with the upgrade, An example of this would be Retrieve Messages, configured by Intergraph, to retrieve the last 30 minutes only of messages. • As a default, common notes show in the remarks field. System notes are turned off. Intergraph will pull this configuration forward with the upgrade. Any other customizations in place will be fixed as well free of charge but may be required as an added maintenance item. ® Custom reports not on Maintenance, and which Customer created, are not covered in the upgrade. Intergraph will provide CAD and RMS database schemas and relationship changes of the database to help Customer rectify those modifications if needed. Proprietary and Confidential 11 4 GENERAL AssumpvoNs 1. Intergraph and the Customer will review the SOW and determine a mutually agreeable date for the services to be performed. Note: This purchase must be completed prior to any tentative dates being confirmed. 2. Customer -specific changes that were performed as a part of the original contract or that have been added since the original contract and are covered by a current Intergraph Maintenance agreement will be upgraded. No new configuration changes (or software modifications) are included in the scope of the upgrade. The Customer will thoroughly review the *SOW and verify that all Customer products that must be upgraded are documented within this SOW. 3. Customer interface protocols, interface switches, or mobile infrastructure have not changed from the existing implementation. 4. Customer will supply the SQL Server 2008 licenses. 5. Customer to supply Microsoft Client Access Licenses (CALs), and to maintain compliancy with Microsoft's licensing policies for Client Access Licenses. 6. Services for existing Citrix installation (if applicable) is not included. 7. Custom reports will only be upgraded by Intergraph if they are covered under the existing maintenance contract. Currently, the Customer has no custom reports under maintenance. Intergraph will consult with the Customer to determine where schema changes have occurred. Customer is responsible for re -write of custom reports. B. This SOW does not include any new forms for MPS or I/Informer. 9. Customer is responsible for upgrading any third -party products not under maintenance with Intergraph. 10. System Documentation and Training documentation provided by Intergraph with this upgrade will be standard COTS documentation and Help Files, and will not be customized to the Customer's site specific configuration. 11. Intergraph personnel working, onsite or remotely, will be required to have security clearance and sign the CLETS Private Contractor Management Control Agreement which will be submitted to the California Department of Justice prior to permitting Intergraph access to Customer RMS system. 12. Intergraph personnel may be fingerprinted. Proprietary and Confidential 12 5 INSTALLATIONSERVICES Intergraph will provide the Customer with installation services for software and interface upgrades as listed in Section 3 above. [/CAD downtime is typically four hours or less; CAD interface downtime may be considerably longer, but typically less than 24 hours. READS RMS downtime will be approximately three (3) days depending on: m Time required for basic database software upgrade • Size of the database « Number of RMS versions being covered in the upgrade 5.1 I/CHID (UPGRADE (SOFTWARE AND INTERFACES) Intergraph Shall: 1, Provide a single point of contact for coordinating with the Customer Project Manager 2. Ensure Intergraph resources are available as per mutually -agreed to Project Schedule 3. Provide remote install of CAD software and/or interface on the Customer's existing or new hardware 4. Provide system upgrade to CAD version 9.2 and Mobile for Public Safety (MPS) version 9.2 or currently certified, 9.2 releases. at the time of contract execution 5. Provide remote services for interface support. 6. Provide remote install of [(informer to be installed for testing with the /CAD software at the Customer's site. I/Informer will be loaded on the Customer's Test Communications Server. 7. Provide remote support and issues resolution during Customer testing 8. Intergraph will provide remote services for WPF configuration 9. Provide on -site support for one week (five business days) to transition to production environment (includes MPS upgrade transition) 10, Provide remote post -upgrade support 11, Provide remote post-cutover support services 12. Provide end -user training, for the upgrades software, as noted in Section 7.1 of this SOW. Was in customer responsibility. Customer Shall: 1. Provide a single point of contact for coordination with the Intergraph Project Manager. 2. Ensure Customer personnel are aware the upgrade will be occurring and to expect potential down time for [[CAD and Interfaces. 3. Ensure Customer system administrator is available to support all tasks, 4. Ensure that Subject Matter Experts (SME) will be available to assist users during the transition period. Proprietary and Confidential 13 5. Provide appropriate staff resources to test the upgraded software prior to the upgrade and in accordance with the project schedule. Testing the upgraded software and reporting any issues according to the project schedule is the responsibility of the Customer. Intergraph and the Customer will mutually resolve any reported issues well in advance of the upgrade so the Customer may perform any re -testing needed at least thirty (30) days in advance of the scheduled upgrade. 6. The Customer is responsible for ensuring connectivity on the test environment for all testing. 7. The Customer is responsible for developing any stress testing methodology. The Customer is responsible for testing any Customer scripts or installation packaging technology used by the Customer to load the client software. This task must be completed prior to cutover and according to the mutually agreed upon project schedule. 8. Be responsible for providing hardware (existing or new), operating system and database software that meets the specifications identified within Attachment A-2. This upgrade does not include services for an operating system upgrade or migration to an different database type (example: Oracle to SQL Server). 9. Have current backups of the existing/production CAD servers. 10, Provide Intergraph with a database dump in accordance with the approved upgrade schedule. 11. Be responsible for the purchase, installation, and configuration of the network infrastructure. 12. Be responsible for environmental considerations, including, but not limited to, power requirements, HVAC requirements, and security requirements. 11 Provide 24 x 7 VPN connectivity (including a logon and password), to all servers and workstations requiring installation/configuration by Intergraph. 14. Be responsible for the purchase, installation, and configuration of all third party software. For example, Customer must provide Microsoft Office Professional 2007. 15. The archive database will be upgraded to the same release as the primary software. 5.2 MOBILE FOR PUBLIC SAFETY [UPGRADE Intergraph Shall: 1. Provide a single point of contact for coordinating with the Customer Project Manager 2. Ensure Intergraph resources are available as per mutually -agreed to Project Schedule 3. Provide remote install of the I/Mobile Data Terminal software on the Customer's Communications Server 4. Provide remote delivery of the Mobile for Public Safety (MPS) client configuration. One MPS configuration is being provided. 5. Provide on -site Mobile for Public Safety & Configuration Workshop (3 days) 6. Provide remote testing support Customer Shall: 1. Provide a single point of contact for coordinating with the Intergraph Project Manager 2, Ensure Customer resources are available as per mutually -agreed to Project Schedule 3. Ensure all Communication Server connections are in place and operational prior to the remote install of the I/Mobile Data Terminal software Proprietary and Confidential 14 4. Ensure Customer system administrator is available to support all tasks. 5. Ensure that Subject Matter Experts (SME) will be available to assist users during the transition period. 6. Install MPS client licenses; this will occur after Customer attendance of the Intergraph -provided Mobile for Public Safety & Configuration Workshop 7. Provide a single point of contact for coordinating with the Customer Project Manager 8. Ensure Intergraph resources are available as per mutually -agreed to Project Schedule 9. Test and conduct internal delta and mobile training 10. Install and deploy any new MPS client third -party software required for this upgrade 11. Complete internal end -user training according to the mutually -agreed to Project Plan 12. Ensure installation and configuration of the mobile infrastructure prior to upgrade 5.3 11LE 4DS RMS UPGRADE Intergraph Shall: 1, Provide system upgrade to I/LEADS RMS version 9.0 2. Provide a single point of contact for coordinating with the Customer Project Manager 3. Ensure Intergraph resources are available as per mutually -agreed to Project Schedule 4. Provide remote install of five (5) VLEADS RMS clients 5, Provide XML to Clipboard functionality 6. Provide remote software and install of all I/LEADS software 7. Provide Support for the RMS, JMS including Alarm and Property Modules. Customer Shall: 1. Provide a single point of contact for coordinating with the Intergraph Project Manager 2. Ensure Customer resources are available as per mutually -agreed to Project Schedule 3. Install remaining I/LEADS RMS clients (after the initial five that Intergraph will install) 4. Provide testing and modification of any I/LEADS.Net customizations, if needed 5. Test and conduct internal delta and 1/LEADS training 6. Provide any I/LEADS SysGUI modifications needed for all environments and the associated servers 7. Provide any I/LEADS report modifications needed for all environments and the associated servers' 8, Provide current backups of the existing/production I/LEADS servers 9. Provide a database dump in accordance with the aproved upgrade Project Schedule 10. If required, responsbile for developing stress testing methodology and/or test scrips. This task must be completed prior to cutover and according to the mutually agreed Project Schedule Proprietary and Confidential 15 6 MAP ROLL CONSULTING FOR 1/CAD SYSTEms , Intergraph includes Map Roll Consulting services in support of the present CAD environment and for training on a New Map Roll process with I/Map Editor and Map Admin Utility, developing a new mapping workflow with the latest tools available. An additional week of dedicated remote services is also assumed for follow up support of the customer map roll. Intergraph Shall: 1. Provide consulting; consulting day is eight (8) hours in length, including breaks. Specific start and end times will be mutually coordinated with Customer prior to the commencement of the services described in the SOW 2. Review and determine a mutually agreeable date for the services to be performed, at the beginning, or before the IICAD software is loaded at the Customer's site for testing, all services must be completed by no more than three (3) months after acceptance of the upgraded live system. The Project Manager will work with Huntington Beach to determine best schedule for delivery prior to the system upgrade on the test system. 3. Assist Customer with configuring the mapping/admin workstation using Customer source data from GIS during the map roll consulting services 4. Provide onsite map training services to assist the Customer in Training and Setup for I/MapEditor and MapAdmin tool 5, Provide assistance in: a. Data assessment b. Build out of a new workflow c. Documenting process d, Map roll to test system (CAD/MPS) with follow-up two (2) days remote support. This assumes the Customer will test the new CAD map while Intergraph is onsite to prepare for the move of the new CAD map to production. This assumes that a full map dataset with Customer boundaries and ESZs will be processed and rolled to the test system during the map roll consulting week. 6. Intergraph will provide, at a mutually agreeable date, a separate three (3) days remote support after the. above services to assist the Customer when ready to move to the live system: a. Address follow up data and system concerns and map issues b. Modifications in documented process c. Move new mapping files to the live CAD environment, resolve issues d. If the data is not ready to be moved into live production due to the fault of the Customer, this will not cause the Customer to refuse sign off on the map work contained in this SOW. The Customer will sign off on map consulting services at the end of the Intergraph week onsite, and Intergraph will schedule the map roll into live production to the convenience of both the Customer and Intergraph services. Customer Shall: 1, Review and determine a mutually agreeable date for the services to be performed and no more than three (3) months after acceptance of the upgraded live system. 2. Assign a single, duly authorized representative to act as the Customer Project Manager. Intergraph assumes that the assigned project manager shall have the authority to approve deliverables, change requests, invoices, and other official project documents. The Customer is responsible for providing a single Proprietary and Confidential 16 point of contact for coordination with the Intergraph Project Manager. Intergraph assumes that the assigned Customer point of contact shall have the authority to allocate and schedule the necessary Customer resources and facilities required to work on and support this project. 3. Provide Intergraph timely access to Customer project staff. The Customer shall make additional personnel available on a priority basis, as needed, to provide subject matter expertise to complete this project. 4. Prepare a list of known problem/issues of the CAD map data prior to Intergraph's arrival onsite 5. Document the Map Roll process (CAD Mapping System Administer). This SOW does not provide for formal training. 6. Ensure the mapping workstation meets the mapping workstation hardware requirements as listed in Attachment A-2, prior to upgrade services 7. Responsible for providing Intergraph with a secured remote connection or VPN to mapping database and CAD Servers as necessary. This includes logon and passwords. 8. Responsible for having current backups of the existing map database. 9. Provide a configured GIS workstation with all the necessary software including GeoMedia, I/Map Editor, and Map Admin, installed and configured (to run) prior to GIS services be on -site. 10. Responsible for testing the modified map data and moving the data to production. 7 TRAINING SERVICES Intergraph Shall: 1. Provide training services as outlined in Section 7.1; maximum training day is eight (8) hours in length, including breaks. Specific start and end times will be coordinated prior to the commencement of training, 2. Provide training after the upgrade install and prior to the transition into the production environment 3. Provide appropriate standard documentation for training and workshop events; no custom documentation effort has been included. 4. Provide remote network and check of the Customer training workstations to ensure they are functionally ready for training sessions, Customer Shall: 1. Provide 24/7 VPN access to the Customer hardware 2. Edit softcopy versions of the standard documentation if Customer would like documentation to relate more to the Customer's workflows or system, if applicable 3. Provide adequate training facilities will be available to conduct all required training; this includes, for each class, a training room with adequate seating, one workstation per student, one workstation per trainer, LCD projector hooked to trainer's workstation, projection surface comfortably viewed from all positions in the room, and a whiteboard or other writing surface comfortably viewed by all positions in the room. 4. Load all client software on training workstations and ensuring that all workstations are connected to the training LAN and database 5. Ensure training workstations and servers are operational prior to the agreed start of training classes 6. Provide internal training to users that are unable to attend the Intergraph provided training Proprietary and Confidential 17 7a 1 TRAINING DESCRIPTION Intergraph will provide the following training sessions: • I/CAD Delta Training (IPST5001) • MPS Workflow and Configuration Workshop (IPST2502) • MPS for Trainers (IPST2503) • I/LEADS Delta Training (IPST2215) • I/CAD Reassessment (IPST2006) • I/LEAD Reassessment (IPST2217) • Customized I/CAD Essentials for Users (IPST4000) Course descriptions are provided as follows. Proprietary and Confidential 18 7.1.1 1/CAD DELTA TRAINING I/CAD Delta training is conducted similarly to the I/CAD Core Essentials courses and is presented to customer staff that is responsible for local agency supervision and/or training. This intensive course familiarizes customer -selected staff primarily with new features of the I/CAD I/Calltaker and VDispatcher applications and includes a brief review of current procedures as needed, It also allots time to cover changes in I/CAD configuration or administration with the System Administrator(s). The complete Delta Training agenda is a combination of user related and system administration related topics. The System Administrator is required to attend all portions of the course, while the I/CAD user attendees need only participate in the User portion. The agenda for the class will be customized according to the versions upgrading from/to and according to any specific topic requests by the customer. Since this class is typically done in an expedited manner and in fewer days than the original classes, it is essential that the attendees already have a mastery of their current I/CAD version in their areas of interest, either as supervisors or trainers. It is not recommended for personnel not familiar with I/CAD. Delta User topics: ca Brief review of current Intergraph CAD operations as related to new functionality b New Intergraph CAD Functionality/Commands Delta Sysadmin topics: b Changes to Software Configuration Options, such as Parameters, Command Line, GUI b Changes to Administrator Utilities, such as CADDBM and DBRecover m> Database Schema Updates -�, Other Administrative Functions, as needed c* Responsibility for system administration, supervision or training on a current Intergraph I/CAD system Conducted on -site by Intergraph Personnel System Administrator, Other Support, Key I/CAD Users and Supervisors, and Training Personnel After completion of upgrade of the i/CAD Test/Training system, with adequate time to prepare and train on new features in time for cutover 2-4 days, depending on time between upgrades, and customer needs 12, with a maximum of one student per workstation Proprietary and Confidential 19 "ifALM10 7. t 2 MOBILE FOR PUBLIC SAFETY FOR TRAINERS Mobile for Public Safety training is designed to train field trainers in the use and training of the Mobile for Public Safety product. (Note: Mobile Administration is included during the System Administrator training. This session is designed for field trainers.) f* Use of Mobile for Public Safety on MDCs, or laptops b Unit Status Changes b Inquiries b Sending and Receiving Messages d Updating Unit Properties b Updating Events b Trainer Guidelines and Techniques for Mobile * Responsibility for mobile computing training b Assignment of at least one person who has been through I/CAD Essentials training, to perform necessary dispatching and other I/CAD functions b Availability of customer specific Mobile configuration b Availability of test or training Mobile PCs for use in class Conducted on -site by Intergraph Personnel Field User Trainers After I/CAD Essentials training is complete, and before cutover 2 days on site 12, with a maximum of one student per workstation Proprietary and Confidential 20 7.1.3 MOBILE WORKFLOW AND CONFIGURATION WORKSHOP During MPS implementation, accomplishing certain parts of a customer's workflow with MPS may not be immediately evident to the customers themselves. This session dedicates Intergraph consultants to helping the customer define their workflows using MPS. Before and during this process, specific configuration needs will become apparent, including graphical user interface adjustments, report formats, and other special configuration tasks that may be required to accomplish the customer's operational requirements. These configuration tasks will be designed and possibly completed during this session. Upon completion, the intent is for the customer to proceed with their MPS user training with the configuration and workflow definition as close as possible to the final, to ensure their users are comfortable and competent with the system. It will be necessary during this session to have at least one Dispatcher who is familiar with I/CAD and its use present to perform dispatching and other I/CAD tasks as necessary. * Overview of MPS Features and Functions 1* MPS Workflow Definition * Graphical User Interface Design and Configuration * Report Format Design and Configuration b MPS Administrative Functions * Other Configuration Settings as Needed * Responsibility for mobile computing operations * Completion of I/CAD Essentials (for Trainers) training * Identification and documentation of all MPS workflows requiring special attention Proprietary and Confidential 21 7.1, 41/LEADS DELTA (1PS i2215) This intensive course familiarizes customer -selected staff with new features of the PLEADS applications and includes a brief review of current procedures as needed. Since this class is typically done in an expedited manner in fewer days than the original classes, it is essential that the attendees already have a mastery of their current I/LEADS version. This course is not recommended for beginners. Brief review of current Intergraph Public Safety operations related to new functionality b User system enhancements b System administration enhancements =:> Responsibility for system administration, supervision or training on a current Intergraph I/LEADS system. Conducted on -site Proprietary and Confidential 22 7. t 5 1/CAD REASSESSMENT (IPST2006) The UCAD Reassessment session is designed to bring the users and managers of the I/CAD system together with Intergraph system consultants experienced in center operations. The consultant will conduct structured group sessions to clarify the original goals of the project and will then review present operations on -site and assess how goals and objectives are being met. This information is the core of additional group sessions and helps to determine if progress is satisfactory or if adjustments must be made to goals and priorities. Recommendations will be made as to any configuration changes that should be performed to accomplish the goals and objectives, or other requests as they arise. These recommended system modifications may be accomplished during the week, depending on the scope and complexity of each item. Further implementation work may be required to perform more complicated configuration tasks, and these will be part of follow-on work provided during subsequent visits or contact. Review of Existing Utilities b Instruction on New Utilities b Use of Existing Functionality to Optimize the Operation of the Center Creation of a Current and Functional Computer Utilization Plan c� GUI, Command Line, or Other Configuration Changes * Customized Training or Retraining of Specific Areas t* I/CAD System in live operation for a minimum of two months Conducted on -site or at an Intergraph Certified Training Facility by Intergraph Personnel System Administrator, Key IICAD Users, Training, and Management Personnel If done during an initial implementation, three to six months after cutover is ideal If done during an upgrade implementation, early in the upgrade process before the Delta training is best, so that any identified configuration changes may be incorporated into the upgrade 4 days N/A Proprietary and Confidential 23 7.1. 6 PLEADS REASSESSMENT (IPS T2217) The I/LEADS Reassessment session is designed to bring the users and managers of the 11LEADS system together with Intergraph system consultants. The consultant will conduct non -structured group sessions with specific divisions to review present operations on -site and assess how goals and objectives are being met while identifying and suggesting workflow improvements. This information is the core of additional group sessions to determine if progress is satisfactory or if adjustments must be made to goals and priorities. Recommendations will be made as to any configuration changes that should be made to accomplish the goals and objectives, or other requests as they arise. These recommended system modifications may be accomplished during the week, depending on the scope and complexity of each item. Further implementation work may be required to perform more complicated recommendations, and these will be part of follow-up work provided during subsequent visits or contact. Review of Existing Workflow Review Use of Existing Functionality Review GUI or Other Configuration Changes Suggest Customized Training or Retraining of Specific Areas =* I/LEADS System in live operation for a minimum of two months Conducted on -site or at an Intergraph Certified Training Facility by Intergraph Personnel System Administrator, Key I/LEADS Users, Training, and Management Personnel ideally, two months after cutover to live operations 4 days N/A Proprietary and Confidential 24 7.1.7 INTiERGRAPH CUSTOMIZED 11CAD ESSENTIALS TRAINING (IPST4000) The I/CAD Essentials course is presented directly to personnel responsible for public safety calltaking and dispatching. This course includes all topics from IICAD Calltaking Essentials (IPST2003), in addition to topics related to the handling of field units and personnel. Advanced inquiries and updates to events and units are also covered. Several agency specific operations are covered, including Fire, Law Enforcement and EMS related updates. An introduction to the use of interfaces to such things as NCIC, State crime databases, Mobile units, and Fire station printers is also presented. Also, if appropriate for the attendees, commands usually designated for Supervisors are covered in this course. This course is required for proper system operation, and can also be taught by designated customer trainers who have completed the appropriate I/CAD Essentials and Trainer Consulting courses. Dependent on the customer's requirements for customized training, but may include: * Call Creation and Update * Map View Control * Event and Personnel Inquiries * Sending Messages * Recommending and Dispatching Units * Updating Unit Statuses * Modifying Unit Properties c--> Updating Unit Related Event Information * Querying Unit and Event Data * Performing Fire Specific Operations — Update Alarm, Relocate (Move Up) Units * Performing Law Enforcement Specific Operations — Traffic Stop, Subject Stop * Performing EMS Specific Operations — Divert Hospital * Supervisor Specific Commands * Interfaces for Users (I/Informer, UPage, I/FST, and I/MDT for example) * Knowledge of basic public safety terminology * Knowledge and familiarity with Windows user interface tUleih�d Conducted on -site or at an Intergraph Certified Training Facility by Intergraph Personnel All All operator training should be completed two weeks before parallel operation Two (2) days per group 12, with a maximum of one student per workstation Proprietary and Confidential 25 8 ACCEPTANCE CRITERIA The Customer will provide Intergraph with written notice that they are ready to proceed with cutover. After cutover, the upgrade and Mobile for Public Safety Migration shall be considered accepted with written authorization by the Customer, or when there has been a period of three (3) business days, which commences at upgrade cutover, with zero (0) P1 issues, whichever comes first. P1 issues are defined as: a Loss of data ® Data Corruption • Productive Use Prohibited a No workarounds available ® Aborts 9 SCHEDULE Scheduling of Intergraph training/services will occur: (i) upon receipt of this executed document, (ii) receipt of Customer's purchase order (if applicable), and (iii) Customer has no past due payments to Intergraph. Intergraph and the Customer will determine a mutually agreeable schedule for completion of the deliverables as described in this SOW. l Pricing for the SOW is in accordance with the attached Intergraph quotation: Huntington l3chCA CAD-Mobile-RMS Upg_$Q12221llpsl$ disc-tax.pdf Intergraph will submit invoices to the Customer at the following address; Mr. Behzad Zamanian Business Systems Manager, IS Huntington Beach Police Department 2000 Main Street Huntington Beach, CA 92648 Proprietary and Confidential 26 I I T'ERms of Fa YMENT 12 TERms & Conro►rms Please reference Attachment A-1. Proprietary and Confidential 27 Signature by all parties listed below constitutes acceptance of and notice to procie d with this SOW, in accordance with this SOW, This document Is approved : t proceedA Purchase Order Will Not Ite issued, Customer signature above constitutes notice to Intergraph to + 1 Purchase Order Will be issued and shall contain the following statement: ConditionsThis Purchase Order is issued In accordance with the Terms and Intergraph's Statement of Work. EQ-r ballIiVr Attn: Alan Estep P,O. *t;: 240000 Huntsville, AL 35813 PRQV 10 0 M JENNIFER �T B Depty CRY Intergraph CoWrabon Attn: Alan Estop 9 Itarpro Road Madison, AL 35758 i 4 r Proprietary and C .,-fidential 28 E ATTACHMENT A-1: TERMS AND CONDITIONS Ownership in Data/Computer Software All computer software related deliverables (data, programs, or program enhancements) prepared under this SOW shall be the property of Intergraph and shall be licensed to the Customer pursuant to Intergraph's current End User License Agreement. Maintenance For any new purchases of Intergraph software described in this SOW, the Customer shall be responsible for placing the newly purchased software under maintenance following expiration of the applicable warranty period. If the software is not placed under maintenance, the cost of development and services required to migrate the current functionality to the new version will be added to all future system upgrades. Enhancements to this software are not provided under the maintenance agreement. For any software version upgrades described in this SOW, this upgraded software is provided at no cost to the Customer under the general terms of the Intergraph maintenance agreement. This maintenance agreement must be in effect and current before any scheduling or related work will occur. Warranty For any new software purchased as a part of this SOW, the following warranty applies. This warranty does not apply to software that is already covered under a paid maintenance agreement, Intergraph software is warranted to substantially conform to the user documentation, free from defects in material and workmanship for a period of thirty (30) days from installation. INTERGRAPH DISCLAIMS (TO THE EXTENT PERMITTED BY LAW) ALL WARRANTIES ON PRODUCTS FURNISHED HEREUNDER, EXCEPT THOSE SPECIFICALLY STATED ABOVE, INCLUDING ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, AND REPRESENTS THE FULL AND TOTAL OBLIGATION AND/OR LIABILITY OF INTERGRAPH, Disclaimer IN NO EVENT WILL INTERGRAPH BE LIABLE TO THE CUSTOMER FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH ANY SERVICES OR DELIVERABLES PROVIDED UNDER THIS SOW, EVEN IF INTERGRAPH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. INTERGRAPH'S TOTAL LIABILITY FOR ANY AND ALL DAMAGES WHATSOEVER ARISING OUT OF OR IN ANY WAY RELATED TO THIS SOW FROM ANY CAUSE SHALL NOT EXCEED THE VALUE OF THIS SOW. EXCEPT AS OTHERWISE PROVIDED BY APPLICABLE LAW, NO CLAIM, REGARDLESS OF FORM, ARISING OUT OF OR IN CONNECTION WITH THIS SOW MAY BE BROUGHT BY THE CUSTOMER MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION HAS OCCURRED. Infringement In the event of any proceeding against the Customer arising from allegations that the deliverables or services furnished by Intergraph infringes U.S. patent, copyright, trade secret, or other proprietary right of any third party, Intergraph will, if such allegation is not a result from modifications made by the Customer, defend or settle such proceeding, at Intergraph's expense, provided the Customer promptly notifies Intergraph in writing and grants Proprietary and Confidential 29 Intergraph full authority to defend and settle such proceeding. Intergraph shall make such defense by counsel of its own choosing and the Customer shall cooperate with said counsel. Force Majeure Neither party shall be deemed to be in default of any provision of this SOW or be liable for any delay, failure in performance, or interruption of service resulting from acts of war, acts of terrorism, acts of God, acts of civil or military authority, civil disturbance, or any other cause beyond its reasonable control. Taxes Prices are exclusive of all federal, state or local sales, use, property, gross receipts, value added or similar taxes based upon amounts payable to Intergraph pursuant to this SOW ("Taxes"), Such Taxes, however do not include franchise taxes or taxes based on net income. The Customer agrees to pay Intergraph any applicable Taxes or provide Intergraph documentary evidence of an appropriate statutory exemption. Governing Law This SOW shall for all purposes be construed and enforced under and in accordance with the laws of the State of California. The parties agree that any legal action or proceeding arising, directly or indirectly, out of or relating to this SOW shall be instituted in the United States District Court for the Central District of California. Each party shall be responsible for their own costs and fees related to any legal proceeding. Place of Performance The Customer agrees to provide appropriate work place accommodations, computer equipment, software, and necessary access for Intergraph personnel. Entire Agreement These terms and conditions, the Intergraph quotation, together with any attachments hereto, constitute the entire agreement between the parties with respect to the subject matter hereof; all prior agreements, representations, statements, negotiations, and undertakings are superseded hereby. In the event of a conflict between and the terms and conditions of Attachment A-1 (Terms and Conditions) and any other terms and conditions of this SOW, the terms and conditions of Attachment A-1 shall prevail to the extent that Attachment A-1 conflicts. Proprietary and Confidential 30 ATTACHMENT A-2d INTERGRAPH CONFIGURATIONS FOR HARDWARE General Notes: 1. This document provides recommended and minimum specifications for hardware and software, and minimum specifications for bandwidth.. 2. New Hardware; The below Recommended specifications reflect technology that is currently considered standard and is routinely available from hardware vendors and should be used when purchasing new equipment. 3, Existing Hardware; The below Minimum specifications are intended to serve as a guide for determining whether existing equipment can support a mission -critical configuration. 4. Virtual Environment: IICAD has been certified to run in a virtual environment with VMware vSphere 4, provided the dedicated resources meet or exceed the hardware CPU, memory, and disk spaces requirements detailed in this document. a. With the exception of the Intergraph IIFIBizTalk server, all other CAD server products have been certified on VMware vSphere b. Configuring the host servers (CPU, memory, disk) that will support the Virtual Machines needs special attention; otherwise, the CAD system performance can suffer c. Licensing of the Windows Server operating system, SQL Server, and (especially) Oracle have unique licensing requirements under VMware. Use of Oracle with VMware is typically very expensive to license and often is cost prohibitive to implement d. If there are any serial RS232 interfaces on the Communications/interface Server, then a serial-to-IP conversion device, at the host level, will be required since a virtualized interface server does not have RS232 port(s). Intergraph recommends the following Serial-over-IP device; Dig! PortServer TS 8, Product #70001734. e. There are not any plans to certify CAD clients with virtualization CAD Database Servers Recommended 2 Quad -core, 2 GHz or better ► 32 GB Memory 8-146 GB 10K RPM RAID disk drives (depending on call/report volume) CD-ROM drive © Dual 10013ase-T network cards e 17-inch monitor, keyboard, and mouse (may be configured one per rack) Rack or Tower configuration Minimum CAD Database Server Dual Xeon processors � 16 GB Memory 6-146 GB 10K RPM RAID disk drives (depending on call/report volume) Proprietary and Confidential 31 CD-ROM drive � Dual 10013ase-T network cards 17-inch monitor, keyboard, and mouse (may be configured one per rack) a Rack or Tower configuration Interface -Communication Servers, CAD Report(Archive Servers, NetViewer-NetDispatcher Web Servers, RMS Servers, and RMS Report Server Recommended Specifications Two Quad -core Xeon processors — Number of processors required will vary based on the number of users accessing the RMS database — customers with large user counts may require additional processors ® 16 GB Memory for Comm servers, 32GB for Report 1 Archive 1 Web servers -- The amount of RAM required will vary based on the number of users accessing the RMS database — customers with large user counts may require additional memory ® 6 -146GB 15K RPM RAID disk drives — Hard drive size depends on call/report volume and data retention plans — high volume customers may require more and/or larger capacity disks. For Interface -Communication servers, the number of drives may be reduced to quantity 2 ► DVD drive Dual 1 GB NIC Cards ® 17" Flat Panel monitor, keyboard, and mouse (may be configured one per rack) Minimum Specifications ® Dual Xeon processors o 2 GB Memory ► 6-73GB 10K RPM RAID disk drives (depending on anticipated RMS records volume) ® CD-RW/DVD-ROM Combo drive ® Dual 10013ase-T network cards ® 17" monitor, keyboard, and mouse (may be configured one per rack) ® Rack or Tower configuration Backup CAD/RMS Servers Recommended Specifications Configure the backup CAD Servers identically to their production counterparts. Test andlor Training CAD-RMS Servers. Recommended Specifications Configure the test/training servers identically to their production counterparts. Proprietary and Confidential 32 Minimum Specifications Configure the testltraining servers with half the capacity as the production servers — half as many processors, RAM, and disk space. Six hard drives should still be configured, but each drive should have half the capacity as the ones in production. By reducing the processors, RAM, and disks, a lower -end server than that in production can usually be proposed. Test and/or Training Interface Communications Servers Best Practice Configure the tesUtraining servers identically to their production counterparts. Minimum ► Basic, rack -mounted server ► Single 2.8GMz/2MB Cache Dual -core Xeon Processor ► 2 GB RAM ► 6-73GB 10K RPM Hard Drive ► 100Base-T NIC ► CD-RW/DVD-ROM Combo drive CAD Dispatcher / Calltaker Workstations Recommended Specifications ► 2GHz or faster Dual -core Intel processor ► 8 GB Memory ► 250GB disk drive ► Dual 21" Flat Panel Display b Multiple Monitor Support ► Monitor Sound Bar or External Speakers ► DVD drive ► Single 1G13 NIC Card ► Tower configuration Minimum Specifications Please note that these minimum specs are primarily intended to serve as a guide for determining whether existing equipment can support the intended use. When ordering new hardware, the Recommended Specifications above should be used for configuring the system to maximize the useful lifespan of the purchased hardware. ► 1 GHz or faster processor ► 1 GB Memory4 ► 40 GB disk drive ► Dual 19" Flat Panel Display ► Multiple Monitor Support Proprietary and Confidential 33 ► External Speakers ► CD-ROM drive ► 10013ase-T network card ► Tower or Desktop configuration Mapping Workstation Recommendations Type I Configuration For sites with less than 100,000 street centerlines OR less than 100,000 address points. ► Operating System: 32bit or 64bit Windows 7 ► CPU: Single Quad Core IntelTM Xeon® X5580, 3.2GHz or better ► Memory: 4GB DDR31333MHz or better RAM (Note: must use 64bit OS if more than 4GB RAM) ► Hard Drive Configuration (4 Hard Drives): 1. C: - 80GB 7200rpm or better- for OSIApps 2, D: - 250GB 10,000rpm or better — for Database software (SQL* or Oracle*) 3. E: - 50OGB 7200rpm or better — for GeoMedia Pro I Project Folder 4. F: - 250GB 7200rpm or better —for Database log file or indexes; plus Page file ► Graphics Card: 256MB or better Type II Configuration For sites with more than 100,000 but <= 4 Million street centerlines OR more than 100,000 address points. ► Operating System: 64bit Windows 7 for workstation, or 64bit Windows Server 2008 for a server configuration ► CPU: Single Quad Core Intel lm Xeon® X5580, 3.2GHz or better, or Dual Quad Core Intel TM Xeon® X5550, 2.6 GHz or better ► Memory: 12GB DDR31333MHz or better RAM ► Hard Drive Configuration (4 Hard Drives): 1. C: - 80GB 7200rpm or better- for OSIApps 2. D: - 250GB 10,000rpm or better— for Database software (SQL* or Oracle*) 3. E: - 500GB 7200rpm or better —for GeoMedia Pro / Project Folder 4. F: - 250GB 7200rpm or better —for Database log file or indexes; plus Page file ► Graphics Card: 256MB or better *Assumes the map staging database will be stored locally on map machine Proprietary and Confidential 34 Mobile Data Computers / Laptops Recommended Specifications ► Ruggedized IBM PC compatible ► Dual Core processor ► 2 GB of RAM ► 80 GB hard drive ► RS-232 for radio connection and also for AVL if desired ► 1024X768 resolution display ► Centronics Port for printing, if appropriate ► Network connection if to be docked on the network ► Touch screen is preferred Minimum Specifications Please note that these minimum specs are primarily intended to serve as a guide for determining whether existing equipment can support the intended use. When ordering new hardware, the Recommended Specifications above should be used for configuring the system to maximize the useful lifespan of the purchased hardware. ► IBM PC compatible ► 1Ghz processor ► 1 GB of RAMS ► 10 GB hard drive ► RS-232 for radio connection and also for AVL if desired ► 600x800 resolution display (Note; GUI design based on 1024X768 resolution -- will be less effective on a reduced resolution) 5 Windows 7 Operating system memory requirements are 1GB RAM for 32-bit, or 2 GB RAM for 64-bit. GPS Units Note: Intergraph AVL products only. support the protocols listed below. Devices that support one of these protocols should be compatible with the Intergraph I/Tracker product. Protocols supported ► NMEA (National Marine Electronics Association) ► TAIP (Trimble ASCII Interface Protocol) ► OpenSky Subscriber Application Interface (M/A-COM Tyco Electronics —Revision 1.3) ► B1ueTree (10 Management and Event Reporting for the BlueTree 4000 and 5000 Series —Version 1.0) Proprietary and Confidential 35 ff� M10 MW I !", IILEADS RMS and Report Servers Recommended Specifications P Two Quad -core Xeon processors — Number of processors required will vary based on the number of users accessing the RMS database — customers with large user counts may require additional processors P 4 GB Memory P 6 -146GB 15K RPM RAID disk drives -- Hard drive size depends on call/report volume and data retention plans — high volume customers may require more and/or larger capacity disks. For Interface -Communication servers, the number of drives may be reduced to quantity 2 P DVD drive i Dual 1GB NIC Cards P 17" monitor, keyboard, and mouse {may be configured one per rack} Minimum Specifications P Dual Xeon processors i 2 GB Memory i 6-73GB 10K RPM RAID disk drives (depending on anticipated RMS records volume) P CD-RW/DVD-ROM Combo drive P Dual I00Base-T network cards P 17" monitor, keyboard, and mouse (may be configured one per rack) P Rack or Tower configuration IILEADS 1 Records Explorer Workstations Recommended Specifications P One -- Dual -core Intel processor ® 8 GB Memory P 25OGB disk drive P Single or dual 21" Flat Panel Display P CD-ROM drive P Single 1GB NIC Card P Tower configuration Minimum Specifications l One — Pentium 4 processor l 1 GB Memory i 40GB disk drive Proprietary and Confidential 36 b Single 17" Display m CD-ROM drive I 10013ase-T network card Tower or Desktop configuration System Software Specifications CAD Version 9.1.x RADO/I)BRecover systems Operating system — CAD servers • Windows 2003 Server R2 SP2 (x64 H1W and O/S) • Windows 2008 Server SP1 (x64 H/W and 0/S) • Windows 2008 Server R2 (x64 H/W and OIS) • Oracle Linux 5 x64 (for Oracle DB server only) Operating system — Interface / Comm servers • Windows 2003 Server R2 SP2 (x64 H/W and 0/S) • Windows 2008 Server SP1 (x64 H/W and O/S) • Windows 2008 Server R2 (44 H/W and OIS) Database Software • SQL Server 2008 SP1 • Oracle: 11.2,01 (11GR2) Client Operating Systems • Windows XP SP3 (32 bit and 64 bit) • Windows Vista SP1 (32 bit and 64 bit) • Windows 7 Professional (32 bit and 64 bit) Browser Internet Explorer 7.0 / Internet Explorer 8.0 CAD Version 91 x High Availability systems using SQL Server Mirroring or Oracle Data Guard Operating system — CAD servers • Windows 2008 Server SP1 (x64 H/W and O/S) — for either Oracle 11 GR1 or SQL Server 2008 SP1 • Windows 2008 Server R2 (x64 H/W and C/S) — for SQL Server only • Oracle Linux 5 x64 (for Oracle DB server only) Operating system — Interface I Comm servers • Windows 2003 Server R2 SP2 (x64 H/W and OIS) • Windows 2008 Server SP1 (x64 HU and 0/S) • Windows 2008 Server R2 (x64 HNV and O/S) Database Software • SQL Server 2008 SP1; for the Witness - SQL Server 2008 SP1 (Express Edition or greater) Oracle:11.1.0.7 (11GR1) - Enterprise Edition required for Data Guard support Proprietary and Confidential 37 Client Operating Systems Windows XP SP3 (32 bit and 64 bit) Windows Vista SP1 (32 bit and 64 bit) • Windows 7 Professional (32 bit and 64 bit Note: Windows 7 only supported for SQL Server or running Oracle client 11 GR2 (32 bit and 64 bit). Oracle does not support the Windows 7 OS with 11 GR1, Browser • Internet Explorer 7.0 / Internet Explorer 8.0 Proprietary and Confidential 38 ATTACHMENT A-3 PROJECT DELIVERABLE SIGN OFF FORAM RPM SON NTx..R RAPH PROJECT DELIVERABLE SIGN OFF FOB CUSTOMER NAME, ANYWHERE USA-- PROJECT NAME Submission Date, Month/Day/Year Sign Off Target Date: Month/pay/year Submitted By: Intergraph Contact Name . ...._,..__.....,____......__._____ �_ _.__._..,.,..._-_.-.__._._._._..._...____,.._.._..._.__._...._._....., ....,,.. _, Customer Contract 4: Customer Contract Number Customer/Project. #: Intergraph Project Number__..__.__.__. __.._________...._._.................._.._._. _....._.._____...._.... __...._..__.__._... TYPE OF DELIVERABLE [I SOW Tasks Cl Payments ❑ Plans/Designs Training; DELIVERABLE INFORMATION DEUVERABLE. DESCRIPTION $AMOUNT OF PYMT THIS SECTION DESCRIBES THE DELIVERABLE of applicable) With the defiverable described above complete, the Customer shall have five (S)workl.ng days to either sign -off that the deliverable has been met or state in writing to Intergraph the reason the deliverable has not been met. Sign -off of the delivera ble shall be based solely upon the deliverable meeting the requirements stated in the Agreement between Intergraph and CUSTOMER NAME dated Month/Day/Year and shall be Indicated by the Customer signing the Project Deliverable Sign -off Form. If the Customer does not provide scach sign•aff or rejection within the five day working period then the deliverable will be deemed to have been signed off. The signature below acknowledges that the deliverable described in the Agreement and listed above meets all of the appropriate criteria and supersedes all prior requirements for this item. Customer acknowledges completion of this payment milestone according to the Contract Payment Milestone Schedule and provides authorization to invoice this milestone_ Authorized Customer Representative Customer Contact Name SliGNATURE DATE Proprietary and Confidential 39 ATTACHMENT A-4 END USER LICENSE -AGREEMENT IMPORTANT —READ CAREFULLY: This End -User License Agreement for Intergraph Corporation ("EULA") is a legal agreement by and between "you" (either an individual or a single legal entity) and Intergraph Corporation d/b/a the Security, Government and Infrastructure division of Intergraph ("Intergraph") for the Intergraph software product(s) ("SOFTWARE PRODUCT') delivered with this EULA, which includes the computer software, object code copy, and all of the contents of the files, disk(s), CD-ROM(s) or other media with which this EULA is provided, including any templates, printed materials, and online or electronic documentation, all copies, and any modified versions, fixes, patches and Updates of the SOFTWARE PRODUCT, if any, licensed to you by Intergraph. Any software, including, without limitation, any modified versions, fixes, patches and/or Updates provided along with the SOFTWARE PRODUCT that is associated with a separate end -user license agreement is licensed to you under the terms of that license agreement. By installing, copying, downloading, accessing or otherwise using the SOFTWARE PRODUCT, you agree to be bound by the terms of this EULA, which shall take precedence over any other document and shall govern your use of the SOFTWARE PRODUCT, unless you have a signed license agreement with Intergraph that specifically addresses the licensing of the SOFTWARE PRODUCT, in which case the signed license agreement shall take precedence and shall govern your use of the SOFTWARE PRODUCT. You agree that this . EULA is enforceable against you the same as any written, negotiated contract signed by you. if you do not agree to the terms of this EULA, you are not authorized to, and you shall not, download, install or use the SOFTWARE PRODUCT, 1. DEFINITIONS. As used in this EULA, the following terms are defined as follows and other capitalized terms set forth in this EULA shall have the meaning ascribed to them in this EULA: 1,1 "Primary License" means the licenses) of the SOFTWARE PRODUCT provided to you for general production use as authorized by this EULA. 1.2 "READ -ME file" means a computer text file that contains information a User may need to install or operate a SOFTWARE PRODUCT program. 1.3 "Supplementary License" means a license(s) of the SOFTWARE PRODUCT which is made available by Intergraph for select SOFTWARE PRODUCTS to augment Primary Licenses for special purposes. Each Supplementary License requires a Primary License and the term of the Supplementary License shall not exceed the term of the applicable Primary License. 1.4 "System" means any collection of your computers sharing a single licensing server or a set of redundant licensing services. 1.5 "Update" means any Upgrade, modified version, fix, patch and/or update of the SOFTWARE PRODUCT. 1.6 "Upgrade" means each new release of the SOFTWARE PRODUCT. Upgrades require a full installation and may be provided with a separate EULA. The EULA delivered with the Upgrade will supersede any EULA associated with prior releases of the SOFTWARE PRODUCT. 1.7 "User" means you or any individual authorized by you to use the SOFTWARE PRODUCT pursuant to the terms and conditions of this EULA. A User may also include your contractor who requires temporary use of the SOFTWARE PRODUCT to provide services on your behalf. 1.8 "XML Files" means the XML (Extensible Markup Language) files generated by the SOFTWARE PRODUCT, where applicable. Proprietary and Confidential 40 1 9 "XSL Stylesheets" means the XSL (Extensible Stylesheet Language) presentation of a class of XML Files which, when included with the SOFTWARE PRODUCT, describe how an instance of the class is transformed into an XML (Extensible Markup Language) document that uses the formatting vocabulary. 2. LICENSE GRANT. Provided you are not in breach of any term or condition of this EULA, Intergraph hereby grants you a limited, non-exclusive license to install and use the SOFTWARE PRODUCT, in object code form only, strictly for your internal use and strictly in accordance with this EULA. The license is non -transferable, except as specifically set forth in this EULA, You assume full responsibility for the selection of the SOFTWARE PRODUCT to achieve your intended results, and for the installation, use and results obtained from the SOFTWARE PRODUCT. 2.1 Minimum Requirements. The SOFTWARE PRODUCT may require your System to comply with specific minimum software, hardware and/or Internet connection requirements. The specific minimum software, hardware and/or Internet connection requirements vary by SOFTWARE PRODUCT and per type of license and are available from Intergraph upon request. 2.2 License Type and Mode. SOFTWARE PRODUCTS are licensed as either Primary Licenses or Supplementary Licenses. There are six (6) types of Supplementary Licenses as described below. Depending on your license, a license may be used in either Concurrent -Use mode or Node -Locked mode. The license type and mode for the SOFTWARE PRODUCT you subscribed to or obtained will be designated (per the abbreviations set forth below) in the product description set forth on the proposal, quote or packaging provided with the SOFTWARE PRODUCT, and, if an electronic license manager tool is incorporated in the SOFTWARE PRODUCT, verified by the Intergraph license system. If not otherwise indicated, your license type and mode will be a Node -Locked Primary License. Each license of the SOFTWARE PRODUCT is subject to the terms of this EULA. 2.2.1 Concurrent -Use mode (CC) allows for the checking in and checking out of the total available licenses of the SOFTWARE PRODUCT for Users. At any point, you may run as many copies of the SOFTWARE PRODUCT as you have licenses. If the SOFTWARE PRODUCT is enabled to be run in a disconnected mode, as set forth in the READ -ME file, a User may check out a license from the System for mobile or home use, thus reducing the total number of licenses available in the license pool until the license is checked back in to the System. If the SOFTWARE PRODUCT is not enabled to be run in a disconnected mode, the mobile or home computer will require a Node -Locked License. If the anticipated number of Users of the SOFTWARE PRODUCT will exceed the number of applicable licenses, and in the absence of a license manager tool incorporated in the SOFTWARE PRODUCT, you must use a reasonable mechanism or process to assure that the number of persons using the SOFTWARE PRODUCT concurrently does not exceed the number of licenses. 2.2.2 Node -Locked mode (NL) allows a single copy of the SOFTWARE PRODUCT to be stored on hard disk and loaded for execution on a single designated workstation, or, for software designed for use on a handheld device, for execution on a single designated handheld device. 2.2.3 Supplementary Licenses are described below, (a) Backup License (BCK) is licensed solely for "cold standby" when manual switchover of the SOFTWARE PRODUCT to the Supplementary License is required in the event of failure of the Primary License. (b) Developer's License (DEV) is a license of a Web -based SOFTWARE PRODUCT that is delivered solely in connection with the Primary License of such SOFTWARE PRODUCT for the purposes of developing and testing your website built only with the SOFTWARE Proprietary and Confidential 41 PRODUCT, Developer's Licenses shall not be used for production purposes (i.e. a fully deployed website). (c) Load Balancing License (LOB) is a license of a Web -based SOFTWARE PRODUCT solely for use as a second or successive license on a web cluster to balance the load with the Primary License. (d) Redundant License (RDT) is licensed solely for "hot standby" when automatic switchover of the SOFTWARE PRODUCT to the Supplementary License is required in the event of failure of the Primary License, (e) Test License (TST) is licensed solely for testing purposes. However, Intergraph also allows a Test License to be used to conduct no -cost training on test servers for a maximum of thirty (30) days per year. (f) Training License (TRN) is licensed solely for training purposes. 2.3 Updates. If the SOFTWARE PRODUCT is an Update to a previous version of the SOFTWARE PRODUCT, you must possess a valid license to such previous version in order to use the Update. The SOFTWARE PRODUCT and any previous version may not be used by or transferred to a third party. All Updates are provided to you on a license exchange basis and are subject to all of the terms and conditions of the EULA provided with the latest version of the SOFTWARE PRODUCT. By using an Update, you @ agree to voluntarily terminate your right to use any previous version of the SOFTWARE PRODUCT, except to the extent that the previous version is required to transition to the Update; and (ii) acknowledge and agree that any obligation that Intergraph may have to support the previous version(s) of the SOFTWARE PRODUCT will end upon availability of the Update. If an Update is provided, you will take prompt action to install such Update as directed by Intergraph. if you fail to do so, you acknowledge that the SOFTWARE PRODUCT may not work correctly or that you will not be able to take advantage of all of the SOFTWARE PRODUCT's available features. In such event, Intergraph will not be liable for additional costs you incur as a result of your failure to install such Update. 3, RIGHTS AND LIMITATIONS. Please see specific exceptions and additional terms related to GeoMedia Viewer Software, Beta Software, Evaluation Software, and Educational Software set forth at the end of this EULA. 3.1 THE FOLLOWING ARE PERMITTED FOR YOUR LICENSE: 3.1.1 You may make one copy of the SOFTWARE PRODUCT media in machine readable or printed form and solely for backup purposes. Intergraph retains ownership of all User created copies. You may not transfer the rights to a backup copy unless you transfer all rights in the SOFTWARE PRODUCT and license as provided for in Section 3.1.2. 3.1.2 You may transfer the SOFTWARE PRODUCT and license within your company (intra-company transfer), subject to the Intergraph Security, Government & Infrastructure Software Transfer Policy (" SG&1 Software Transfer Policy") and the terms of this EULA. The SG&I Software Transfer Policy is available from Intergraph upon request. if you transfer the SOFTWARE PRODUCT, you must at the same time either transfer all copies, modifications, or merged portions, in whatever form, to the same party, or you must destroy those not transferred. 3.1.3 For a SOFTWARE PRODUCT intended for use on Web -based systems: (a) You may run multiple Web applications with a single license. Proprietary and Confidential 42 EM, mm"Mo 1, (b) You may distribute client side web page.plug-ins (e.g. ActiveX controls, Java applets) to U sers. (c) You may load this SOFTWARE PRODUCT on multiple machines within a hardware cluster that is acting as a single web server, provided you have obtained the applicable number of Load Balancing Licenses from Intergraph and the total number of map servers deployed do not exceed the quantity licensed. (d) You may only use the Developer's License for development and testing of your website, 3.1.4 Unless otherwise stated in the READ -ME file, you may only copy and distribute the Java script source files to support the SOFTWARE PRODUCT's output vector map type and your associated websites, and you may prepare derivative works solely for your internal use. 3.1.5 Unless otherwise stated in the READ -ME file, for SOFTWARE PRODUCTS which contain XSL Stylesheets for presenting XML Files, you may only use the XSL Stylesheets and derivative works thereof for the purpose of presenting XML Files and derivative works thereof (collectively, "XML Products") for your enterprise. You may not distribute the XSL Stylesheets or XML Products on a stand-alone basis. XSL Stylesheets may not be used in the production of libelous, defamatory, fraudulent, lewd, obscene or pornographic material, or any material that infringes upon any third party intellectual property rights, or otherwise in any illegal manner. All XSL Stylesheets supplied with the SOFTWARE PRODUCT are and will remain the property of Intergraph. Unless otherwise stated in the READ -ME file, for SOFTWARE PRODUCTS that are delivered with a public Application Programming Interface ("API") and/or configuration set-up, you may use the API and/or configuration set-up to customize and/or configure the SOFTWARE PRODUCT, but only to the extent permitted by the API and/or configuration set-up. You hereby agree to assign to Intergraph (without the need for any additional approval or documentation) any and all rights (if any) you have or obtain in any such customization and/or configuration. Intergraph does not make any representations or warranties with respect to such customization and/or configuration and to the maximum extent permitted by applicable law, Intergraph and its suppliers disclaim all warranties, either express or implied, relating to such customization and/or configuration, Including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, high risk use and non -infringement. Your use of such customization and/or configuration is solely at your own risk, and you hereby agree to indemnify and hold harmless Intergraph and its suppliers with respect to such customization and/or configuration. You shall not sell, rent, license, lease, lend or otherwise transfer any such customization and/or configuration, except pursuant to an intra-company transfer and per the terms and conditions of this EULA, 3.1.6 You are responsible, and bear the sole risk, for backing up all systems, software, applications, and data, as well as properly using the SOFTWARE PRODUCT, 3.1.7 At all times, you must keep, reproduce and include all copyright, patent, trademark and attribution notices on any copy, modification or portion of the SOFTWARE PRODUCT, including, without limitation, when installed, used, checked out, checked in and/or merged into another program. 3.2 THE FOLLOWING ARE PROHIBITED FOR YOUR LICENSE: 3.2.1 You may not sell, rent, license, lease, lend or otherwise transfer the SOFTWARE PRODUCT, or any copy, modification, or merged portion thereof, to another company or entity (i.e. inter - Proprietary and Confidential 43 company transfer) or person. Any such unauthorized transfer will result in automatic and immediate termination of the license. 3.2.2. You may not, and you may not authorize anyone else to, decompile, disassemble, or otherwise reverse engineer the SOFTWARE PRODUCT. 3.2.3. You may not, and you may not authorize anyone else to, work around any technical limitations in the SOFTWARE PRODUCT. 3.2.4 You may not, and you may not authorize anyone else to, publish the SOFTWARE PRODUCT for others to copy or use. 3.2.5 You may not, and you may not authorize anyone else to, use, copy, modify, license or transfer the SOFTWARE PRODUCT, or any copy, modification, or merged portion, in whole or in part, except as expressly provided for in this EULA. 3.2.6 You may not, and you may not authorize anyone else to, re -use the component parts of the SOFTWARE PRODUCT with a different software product from the one you are licensed to use or on different computers. The SOFTWARE PRODUCT is licensed as a single product. 3.21 You may not, and you may not authorize anyone else to, circumvent any license mechanism in the SOFTWARE PRODUCT or the licensing policy. 3.2.8 You may not, and you may not authorize or allow anyone else to, use or view the SOFTWARE PRODUCT for any purposes competitive with those of Intergraph. 3.2.9 You may not, and you may not authorize anyone else to, use the SOFTWARE PRODUCT except as expressly set forth in this EULA. 3.2.10 For desktop software that is Node -Locked: (a) You may not run the SOFTWARE PRODUCT for Web applications. (b) You may not allow the SOFTWARE PRODUCT to be used by multiple Users on a single workstation at the same time. 3.2.11 You may not, and you may not authorize or allow anyone else to, use the Developer's License for production purposes (i.e., a fully -deployed website). 3.2.12 You may not, and you may not authorize or allow anyone else to, publish to a third party any results of benchmark tests run on the SOFTWARE PRODUCT. The sample and demo data set(s) and related script(s) delivered with some SOFTWARE PRODUCTS (the "Sample Data") are provided solely for the purpose of instructing the User on how to use the SOFTWARE PRODUCT with which the Sample Data are delivered. The Sample Data are licensed in conjunction with the SOFTWARE PRODUCT and are not to be redistributed, licensed, sold, transferred, used or otherwise dealt with in a production solution without Intergraph's prior written consent. 3.2.13 You may not, and you may not authorize anyone else to, use the SOFTWARE PRODUCT outside the country in which it is licensed without the prior written consent of Intergraph. 3.2.14 The SOFTWARE PRODUCT is not one hundred percent (100%) fault -tolerant. The SOFTWARE PRODUCT is not designed or intended for use in any situation where failure or fault of any kind Proprietary and Confidential 44 of the SOFTWARE PRODUCT could lead to death or serious bodily injury of any person, or to severe physical, property or environmental damage ("High Risk Use"). You are not licensed to use the SOFTWARE PRODUCT in, or in conjunction with, any High Risk Use. High Risk Use is STRICTLY PROHIBITED. High Risk Use includes, for example, the following: operation of aircraft or other modes of human mass transportation, nuclear or chemical facilities, and Class III medical devices. You hereby agree not to use the SOFTWARE PRODUCT in, or in connection with, any High Risk Use, 3.3 Indemnification by You. You agree to hold harmless and indemnify Intergraph for any causes of action, claims, costs, expenses and/or damages resulting to Intergraph from a breach by you or any User of any of the limitations or prohibited actions set forth in this EULA. 4. TERM. This EULA is effective until terminated or until your software subscription expires without being renewed. You may terminate this EULA at any time by permanently destroying the SOFTWARE PRODUCT together with all copies, modifications and merged portions in any form. Intergraph may also immediately terminate this EULA if you fail to comply with the terms and conditions of this EULA, or if you fail to pay the appropriate license or subscription fee(s). You agree upon the earlier of the termination of this EULA or expiration of your software subscription to cease using and to permanently destroy the SOFTWARE PRODUCT (and any copies, modifications and merged portions of the SOFTWARE PRODUCT in any form, and all of the component parts of the SOFTWARE PRODUCT). 5. AUDIT. Intergraph shall have the right, during your normal business hours, to audit your use of the SOFTWARE PRODUCT and your compliance with the provisions of this EULA. Intergraph will provide you with thirty (30) days prior written notice of an audit. The right of audit shall be limited to twice per calendar year. Prior to the start of an audit, Intergraph's personnel will sign a reasonable non -disclosure agreement provided by you. During the audit, you shall allow Intergraph's personnel to be provided reasonable access to both your records and personnel, The cost of the audit shall be paid by Intergraph unless the results of the audit indicate that you have underpaid fees to Intergraph, in which case, you agree to promptly pay Intergraph such fees at the price previously agreed to for the SOFTWARE PRODUCT license or software subscription plus interest on such underpayments from the original due date at the lesser of two percent (2%) per month or the highest rate allowed by applicable law, and you further agree to bear all costs associated with the audit. 6. INTELLECTUAL PROPERTY 6.1 Ownership 6.1.1 Software, ALL SOFTWARE PRODUCTS ARE PROPRIETARY PRODUCTS OF INTERGRAPH AND ADDITIONAL THIRD PARTIES, AND ARE PROTECTED BY COPYRIGHT LAWS AND INTERNATIONAL TREATIES, TITLE TO SOFTWARE PRODUCTS AND ALL COPIES, MODIFICATIONS AND MERGED PORTIONS OF A SOFTWARE PRODUCT SHALL AT ALL TIMES REMAIN WITH INTERGRAPH AND SUCH THIRD PARTIES. SOFTWARE PRODUCTS are licensed, not sold pursuant to this EULA. Intergraph and additional third parties retain all right, title and interest in and to all SOFTWARE PRODUCTS, including, but not limited to, all intellectual Property rights in and to each SOFTWARE PRODUCT. All rights not expressly granted to you by this EULA or other applicable third party software license agreement or terms and conditions are reserved by Intergraph and such third parties. 6.1.2 Intellectual Property. You acknowledge and agree that Intergraph and third party manufacturers, as applicable, own all rights in and to Intergraph's and the applicable third party manufacturer's trade names, and no right or license is granted to you pursuant to this EULA to use such trade names. You also acknowledge and agree that Intergraph and third party manufacturers, as applicable, own all right, title and interest in and to all intellectual property Proprietary and Confidential 45 relating to and for the SOFTWARE PRODUCT, including, without limitation, patents, trademarks, copyrights, inventions (whether registerable or not), trade secrets, concepts, ideas, methods, techniques, formulae, algorithms, logic designs, screen displays, schematics, and source and object code computer programs (collectively, "Intellectual Property'). If you bring a patent claim against Intergraph or any third party manufacturer over patents you claim are being infringed by the SOFTWARE PRODUCT, your patent license from Intergraph and any applicable third party manufacturer(s) for the SOFTWARE PRODUCT automatically ends. 6.2 Intellectual Property Infringement. 6.2.1 Remedy by Intergraph. In the event the SOFTWARE PRODUCT is, in Intergraph's opinion, likely to or becomes the subject of a claim of infringement of any duly issued U.S. Intellectual Property or other proprietary rights of a third party, Intergraph may, at its sole option and expense (a) procure for you the right to continue using the SOFTWARE PRODUCT; (b) modify the SOFTWARE PRODUCT to make it non -infringing, but functionally the same; (c) replace the SOFTWARE PRODUCT with a SOFTWARE PRODUCT which is non -infringing, but functionally the same; or (d) provide a prorated refund to you of the actual amount you paid Intergraph for the SOFTWARE PRODUCT. 6.2.2 Indemnification by You. In the event any proceeding (suit, claim, or action) is based (in whole or in part) on modifications, enhancements or additions made by you or any person or entity on your behalf, or your use of the SOFTWARE PRODUCT in combination with other products not furnished by Intergraph, you agree to hold harmless and defend, at your sole cost and expense, all of Intergraph's right, title and interest in and to the SOFTWARE PRODUCT, as well as Intergraph's goodwill and reputation both in good faith and at a standard as if the claim is made against you. You shall reimburse Intergraph any defense expenses inclusive of reasonable attorneys' fees expended by Intergraph in defense of said claim, and pay any judgment rendered against Intergraph. You shall make such defense by counsel of your choosing and Intergraph shall reasonably cooperate with said counsel at your sole cost and expense. You shall have sole control of said defense, but you shall allow Intergraph to reasonably participate in its own defense and you shall reasonably cooperate with Intergraph with respect to the settlement of any claim. Notwithstanding the foregoing, Intergraph may at any time decide to take over any defense of Intergraph at Intergraph's cost and expense and you shall render full cooperation and assistance to transfer such defense to Intergraph and with respect to such defense. 6.3 DISCLAIMER OF INTELLECTUAL PROPERTY WARRANTIES AND LIMITATION OF LIABILITY. THE INTELLECTUAL PROPERTY LIMITED WARRANTIES SET FORTH IN THIS EULA ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, RELATED TO INTELLECTUAL PROPERTY INFRINGEMENT AND THESE INTELLECTUAL PROPERTY LIMITED WARRANTIES ALONG WITH THE STATED REMEDIES REPRESENT THE FULL AND TOTAL WARRANTY OBLIGATION AND LIABILITY OF INTERGRAPH WITH REGARD TO INTELLECTUAL PROPERTY INFRINGEMENT, THE INTELLECTUAL PROPERTY LIMITED WARRANTIES PROVIDE YOU WITH SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION. IF ANY PART OF THIS DISCLAIMER OF EXPRESS OR IMPLIED WARRANTIES OR LIMITATION OF LIABILITY IS RULED INVALID, THEN INTERGRAPH DISCLAIMS EXPRESS OR IMPLIED WARRANTIES AND LIMITS ITS LIABILITY TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW. IF A GREATER WARRANTY OR LIABILITY IS MANDATED PURSUANT TO THE LAW HELD APPLICABLE TO THIS AGREEMENT, THEN INTERGRAPH WARRANTS THE SOFTWARE PRODUCT AND PROVIDES LIABILITY TO THE MINIMUM EXTENT REQUIRED BY SAID LAW. 7. LIMITED WARRANTIES. Proprietary and Confidential 46 7.1 Intergraph warrants to you for a period of thirty (30) days from the date of shipment that the SOFTWARE PRODUCT delivery media will be free of defects in material and workmanship, provided the SOFTWARE PRODUCT is used under normal conditions and in strict accordance with the terms and conditions of this EULA. You agree to promptly notify Intergraph of any unauthorized use, repair or modification, or misuse of the SOFTWARE PRODUCT, as well as any suspected defect in the SOFTWARE PRODUCT delivery media. 7.2 Intergraph warrants that it has the right to grant you this license. 7.3 THE ABOVE LIMITED WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND REPRESENT THE FULL WARRANTY OBLIGATION OF INTERGRAPH. THE LIMITED WARRANTIES PROVIDE YOU WITH SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION. IF THIS WARRANTY SECTION DOES NOT ADHERE TO LOCAL LAWS, THEN THE MINIMUM WARRANTY TERM PRESCRIBED BY THE LAWS OF YOUR JURISDICTION SHALL APPLY. &. WARRANTY DISCLAIMERS. ALL WARRANTIES PROVIDED PURSUANT TO THIS EULA ARE VOID IF FAILURE OF A WARRANTED ITEM RESULTS DIRECTLY, OR INDIRECTLY, FROM AN UNAUTHORIZED USE OR MISUSE OF A WARRANTED ITEM, INCLUDING, WITHOUT LIMITATION, USE OF A WARRANTED ITEM UNDER ABNORMAL OPERATING CONDITIONS OR UNAUTHORIZED MODIFICATION OR REPAIR OF A WARRANTED ITEM OR FAILURE TO ROUTINELY MAINTAIN A WARRANTED ITEM. EXCEPT AS SPECIFICALLY SET FORTH IN THIS EULA, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INTERGRAPH AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, RELATING TO THE SOFTWARE PRODUCT, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, HIGH RISK USE AND NON - INFRINGEMENT, INTERGRAPH DOES NOT WARRANT THAT ANY SOFTWARE PRODUCT WILL MEET YOUR REQUIREMENTS, AND UNDER NO CIRCUMSTANCES DOES INTERGRAPH WARRANT THAT ANY SOFTWARE PRODUCT WILL OPERATE UNINTERRUPTED OR ERROR FREE, THE SOFTWARE PRODUCT IS PROVIDED "AS IS" AND YOU BEAR THE SOLE RISK OF USING THE SOFTWARE PRODUCT. IF ANY PART OF THIS DISCLAIMER OF EXPRESS OR IMPLIED WARRANTIES IS RULED INVALID, THEN INTERGRAPH DISCLAIMS EXPRESS OR IMPLIED WARRANTIES TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW. IF A GREATER WARRANTY OR LIABILITY IS MANDATED PURSUANT TO THE LAW HELD APPLICABLE TO THIS AGREEMENT, THEN INTERGRAPH WARRANTS THE SOFTWARE PRODUCT AND PROVIDES LIABILITY TO THE MINIMUM EXTENT REQUIRED BY SAID LAW. 9. LIMITATION OF LIABILITY. YOU ASSUME FULL AND COMPLETE LIABILITY FOR YOUR USE OF THE SOFTWARE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, .IN NO EVENT SHALL INTERGRAPH OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE OR PRODUCTION, LOSS OF REVENUE OR PROFIT, LOSS OF DATA, LOSS OF BUSINESS INFORMATION, BUSINESS INTERRUPTION, CLAIMS OF THIRD PARTIES OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THIS AGREEMENT AND/OR THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT, EVEN IF INTERGRAPH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL INTERGRAPH BE LIABLE FOR ANY CLAIM, DAMAGES, OR OTHER LIABILITY ARISING OUT OF, OR IN CONNECTION WITH, THE DOWNLOADING, VIEWING, USE, DUPLICATION, DISTRIBUTION OR DISCLOSURE OF ANY SAMPLE DATA PROVIDED BY INTERGRAPH, INCLUDING, BUT NOT LIMITED TO, ANY CLAIM, LIABILITY OR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR LOSS OR CORRUPTION OF DATA ARISING FROM, OUT OF OR IN CONNECTION WITH, THE SAMPLE DATA OR THE USE OR OTHER DEALINGS WITH THE SAMPLE DATA, INTERGRAPH'S ENTIRE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS EULA SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU TO INTERGRAPH FOR THE SOFTWARE PRODUCT OR SOFTWARE SUBSCRIPTION AT ISSUE AT THE TIME THE INITIAL EVENT Proprietary and Confidential 47 GIVING RISE TO THE CLAIM OCCURS. EXCEPT AS OTHERWISE PROVIDED BY APPLICABLE LAW, NO CLAIM, REGARDLESS OF FORM, ARISING OUT OF OR RELATING TO THIS EULA MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR FOLLOWING THE INITIAL EVENT GIVING RISE TO THE CAUSE OF ACTION, BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF ANY PART OF THIS SECTION IS HELD INVALID, THEN INTERGRAPH LIMITS ITS LIABILITY TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW. 9.1 In the event the SOFTWARE PRODUCT does not substantially comply with the limited warranties set forth in this EULA, Intergraph's entire liability and your exclusive remedy shall be, in Intergraph's sole and absolute discretion, either (i) the modification, repair or replacement of the SOFTWARE PRODUCT; or (ii) a prorated refund to you of the actual amount you paid Intergraph for the SOFTWARE PRODUCT for the period of time that the SOFTWARE PRODUCT did not substantially conform to the limited warranties set forth in this EULA. 9.2 Intergraph is acting on behalf of its suppliers for the sole purpose of disclaiming, excluding and/or limiting obligations, warranties and liability as provided in this EULA, but in no other respects and for no other purpose. 10, RESTRICTIONS. 10.1 United States Government Restricted Rights. If the SOFTWARE PRODUCT (including any Updates, documentation or technical data related to such SOFTWARE PRODUCT) is licensed, purchased, subscribed to or obtained, directly or indirectly, by or on behalf of a unit or agency of the United States Government, then this Section 10,1 also applies. 10.1.1 For civilian agencies: The SOFTWARE PRODUCT was developed at private expense and is "restricted computer software" submitted with restricted rights in accordance with the Federal Acquisition Regulations ("FAR") 52.227-19 (a) through (d) (Commercial Computer Software — Restricted Rights). 10.1.2 For units of the Department of Defense: The SOFTWARE PRODUCT was developed at private expense and is "commercial computer software" submitted with restricted rights in accordance with the Defense Federal Acquisition Regulations ("DFARS") DFARS 227.7202-3 (Rights in commercial computer software or commercial computer software documentation). 10.1.3 Notice: This SOFTWARE PRODUCT is "commercial computer software" as defined in DFARS 25Z227-7014 (Rights in Noncommercial Computer Software) and FAR 12.212 (Computer Software), which includes "technical data" as defined in DFARS 252,227-7015 (Technical Data) and FAR 12.211 (Technical Data). All use, modification, reproduction, release, performance, display or disclosure of this "commercial computer software" shall be in strict accordance with the manufacturer's standard commercial license, which is attached to and incorporated into the governing Government contract. Intergraph and any applicable third party software manufacturer(s) are the manufacturer. This SOFTWARE PRODUCT is unpublished and all rights are reserved under the Copyright Laws of the United States, 10.2 Export Restrictions, This SOFTWARE PRODUCT, including any technical data related to this SOFTWARE PRODUCT, is subject to the export control laws and regulations of the United States. Diversion contrary to United States law is prohibited. This SOFTWARE PRODUCT, including any technical data related to this SOFTWARE PRODUCT and any derivatives of this SOFTWARE PRODUCT, shall not be exported or re-exported, directly or indirectly (including via remote access), under the following circumstances: Proprietary and Confidential 48 10.2.1 To Cuba, Iran, North Korea, Sudan, or Syria,. or. any national of these countries, 10.2.2 To any person or entity listed on any United States government denial list, including, but not limited to, the United States Department of Commerce Denied Persons, Entities, and Unverified Lists (www bis.doc,gov/complianceandenforcement/liststocheck,htm), the United States Department of Treasury - Specially Designated Nationals List (www.treas.gov/offices/enforcemenVofao, and the United States. Department of State Debarred List (http://www.pmddtc.state.gov/compliance/debar.htmi), 10.2.3 To any entity if you know, or have reason to know, the end use is related to the design, development, production, or use of missiles, chemical, biological, or nuclear weapons, or other unsafeguarded or sensitive nuclear uses. 10.2A To any entity if you know, or have reason to know, that an illegal reshipment will take place. 11, if the SOFTWARE PRODUCT you received is identified on the media as being ITAR-controlled, this SOFTWARE PRODUCT has been determined to be a defense article subject to the U.S. International Traffic in Arms Regulations (ITAR). Export of this SOFTWARE PRODUCT from the United States must be covered by a license issued by the Directorate of Defense Trade Controls (DDTC) of the U.S. Department of State or by an ITAR license exemption. This SOFTWARE PRODUCT may not be resold, diverted, or transferred to any country or any end user, or used in any country or by any end user other than as authorized by the existing license or ITAR exemption. Subject to the terms of this EULA, this SOFTWARE PRODUCT may be used in other countries or by other end users if prior written approval of DDTC is obtained. 12. You agree to hold harmless and indemnify Intergraph for any causes of actions, claims, costs, expenses and/or damages resulting to Intergraph from a breach by you or any User of the export restrictions set forth in this EULA. Any questions regarding export or re-export of the SOFTWARE PRODUCT or concerning ITAR restrictions, if applicable, should be addressed to Intergraph's Export Compliance Department at 170 Graphics Drive, Madison, Alabama, United States 35758 or at expodcompIiance@intergraph.com. You agree to hold harmless and indemnify Intergraph for any causes of actions, claims, costs, expenses and/or damages resulting to Intergraph from a breach by you or any User of the export restrictions set forth in this EULA. Any questions regarding export or re-export of the SOFTWARE PRODUCT or concerning ITAR restrictions, if applicable, should be addressed to Intergraph's Export Compliance Department at 170 Graphics Drive, Madison, Alabama, United States 35758 or at exportcompliance(a),intergraph.com. 12.1 Territorial Use Restriction. Unless otherwise specifically permitted in writing by Intergraph, use of the SOFTWARE PRODUCT outside the country in which it is licensed is strictly prohibited. 12.2 Nondisclosure. You understand that Intergraph possesses information and data, including, without limitation, intellectual Property, that was developed, created or discovered by Intergraph, or which has become known to or has been conveyed to Intergraph, which has commercial value in Intergraph's day- to-day business ("Confidential Information"). Intergraph considers such Confidential Information to be proprietary and confidential. You agree to treat and maintain as proprietary and confidential Intergraph's Confidential Information and any information or data provided by Intergraph, in whatever form, as you would treat your own proprietary and confidential information and data, but in any event, no less than with reasonable care, and to comply with all license requirements, copyright, patent, trademark and trade secret laws as they may pertain to any of Intergraph's Confidential Information or other information or data provided by Intergraph. 13. GENERAL Proprietary and Confidential 49 13.1 Entire Agreement. You acknowledge that you have read this EULA, understand it and agree to be bound by its terms and conditions. You further agree that this EULA is the complete and exclusive statement of the agreement between you and Intergraph relating to the subject matter of this EULA and that this EULA supersedes any proposal or prior agreement, oral or written, and any other communications between you and Intergraph relating to the subject matter of this EULA. This EULA may be amended only by a written instrument signed by both you and Intergraph; provided however, certain Intergraph SOFTWARE PRODUCTS and Updates may be subject to additional terms and conditions contained in a EULA Addendum or separate EULA that is delivered with the applicable SOFTWARE PRODUCT or Update. Any reproduction of this EULA made by reliable means (for example, printed, photocopy or facsimile) will be deemed an original. 13.2 Severability. Whenever possible, each provision of this EULA shall be interpreted in such a manner as to be effective and valid under applicable law. However, if any provision of this EULA shall be prohibited by or invalid under applicable law, such provision shall be ineffective only to the extent of such prohibition or invalidity without invalidating the remainder of such provision or the remaining provisions of this EULA. 13.3 Headings. The various headings in this EULA are inserted for convenience only and shall not affect the meaning or interpretation of this EULA or any section or provision of this EULA. 13.4 No Waiver. Any failure by either party to enforce performance of this EULA shall not constitute a waiver of, or affect said party's right to avail itself of, such remedies as it may have for any subsequent breach of the terms of this EULA. 13.5 Notices. Any notice or other communication ("Notice") required or permitted under this EULA shall be in writing and either delivered personally or sent by electronic mail, facsimile, overnight delivery, express mail, or certified or registered mail, postage prepaid, return receipt requested. A Notice delivered personally shall be deemed given only if acknowledged in writing by the person to whom it is given. A Notice sent by electronic mail or facsimile shall be deemed given when transmitted, provided that the sender obtains written confirmation from the recipient that the transmission was received. A Notice sent by overnight delivery or express mail shall be deemed given twenty-four (24) hours after having been sent. A Notice that is sent by certified mail or registered mail shall be deemed given forty-eight (48) hours after it is mailed. If any time period in this EULA commences upon the delivery of Notice to any one or more parties, the time period shall commence only when all of the required Notices have been deemed given. Intergraph's address for Notices is Intergraph Corporation, 170 Graphics Drive, Madison, Alabama 35758, Attn: Legal Department, 256-730-2333. 13.6 Assignment. Neither party shall have the right to assign any of its rights nor delegate any of its obligations under this EULA without the prior written consent of the other party, except that Intergraph may assign its rights and obligations under this EULA, without your approval, to (i) an entity which acquires all or substantially all of the assets of Intergraph or the Intergraph division providing a product or service subject to this EULA; (ii) an entity which acquires all or substantially all of the product or product line assets subject to this EULA; or (Ili) any subsidiary, affiliate or successor in a merger or acquisition of Intergraph. Any attempt by you to sublicense, assign or transfer the license or the SOFTWARE PRODUCT, except as expressly provided in this EULA, is void and immediately terminates the license. 13.7 Other Intergraph software products. If you have or use other Intergraph software products, please read this EULA and all other terms and conditions carefully, as there may be differences in the terms and conditions. 13.8 Limited Relationship. The relationship between you and Intergraph is that of independent contractors and neither you nor your agents shall have any authority to bind Intergraph. Proprietary and Confidential 50 i 13.9 Governing Law; Venue and Jurisdiction. This EULA shall for all purposes be construed and enforced under and in accordance with the Laws of the State of Alabama and shall have been deemed to have been accepted in Madison, Alabama, United States. You and Intergraph agree that any legal action or proceeding arising, directly or indirectly, out of or relating to this EULA shall be instituted in the Circuit Court for Madison County, Alabama, United States or the United States District Court for the Northern District of Alabama, Northeastern Division, You and Intergraph agree to submit to the jurisdiction of and agree that venue is proper in these courts for any such legal action or proceedings. This EULA shall not be governed by the conflict of law rules of any jurisdiction or the United Nations Convention on Contracts for the international Sale of Goods, the application of which is expressly excluded. 13.10 WAIVER OF JURY TRIAL. INTERGRAPH AND YOU EACH HEREBY WAIVE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT EITHER MAY HAVE TO A TRIAL BY JURY FOR ANY LEGAL PROCEEDING ARISING, DIRECTLY OR INDIRECTLY, OUT OF OR RELATING TO THIS EULA, BOTH INTERGRAPH AND YOU (1) CERTIFY THAT NO REPRESENTATIVE, AGENT OR ATTORNEY OF ANY OTHER PARTY HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH OTHER PARTY WOULD NOT, IN THE EVENT OF LITIGATION, SEEK TO ENFORCE THE FOREGOING WAIVER; AND (ll) ACKNOWLEDGE THAT BOTH INTERGRAPH AND YOU HAVE BEEN INDUCED TO ENTER INTO THIS EULA BY, AMONG OTHER THINGS, THE MUTUAL WAIVERS AND CERTIFICATIONS IN THIS WAIVER OF JURY TRIAL. 13.11 Injunctive Relief; Cumulative Remedies, You acknowledge and agree that a breach of this EULA by you could cause irreparable harm to Intergraph for which monetary damages may be difficult to ascertain or may be an inadequate remedy. You agree that Intergraph will have the right, in addition to its other rights and remedies, to seek and obtain injunctive relief for any breach of this EULA by you, and you expressly waive any objection that Intergraph has or may have an adequate remedy at law with respect to any such breach. The rights and remedies set forth in this EULA are cumulative and concurrent and may be pursued separately, successively or together, 13.12 Attorneys' Fees and Costs. In the event of any legal proceeding arising out of or relating to this EULA, the prevailing party in such action shall be entitled to an award of its reasonable attorneys' fees and costs for all such legal proceedings, including for trial and all levels of appeal, 13.13 Governing Language. The controlling language of this EULA is English. If you received a translation of this EULA into another language, it has been provided for your convenience only. 13.14 USE OUTSIDE THE UNITED STATES. If you are located outside the United States, then the provisions of this section shall also apply: (i) Les parties en presence conferment leur volonte que cette convention de meme que tous les documents y compris tout avis qui s'y rattachent, soient rediges en langue anglaise (Translation: "The parties confirm that this agreement and all related documentation is and will be in the English language,"); and (ii) You are responsible for complying with any local laws in your jurisdiction which might impact your right to import, export or use the SOFTWARE PRODUCT, and you represent that you have complied with any and all regulations or registration procedures required by applicable law to make this EULA fully enforceable. 13.15 Survival. The provisions of this EULA which require or contemplate performance after the expiration or termination of this EULA shall be enforceable notwithstanding said expiration or termination. 14. ADDITIONAL TERMS FOR SPECIFIC SOFTWARE PRODUCTS. 14.1 GeoMedia Software —Additional Terms. The software license specifically for GeoMedia Viewer permits copies to be stored on hard disk and loaded for execution on one or more workstations. The GeoMedia Viewer software may be freely copied, transferred and loaned both inside and outside your company. Proprietary and Confidential 51 14.2 Beta Software - Additional Terms. If the SOFTWARE PRODUCT you received with this EULA is pre - commercial release or beta software ("Beta Software"), then the following additional terms apply. To the extent that any provision in this section is in conflict with any other terms or conditions in this EULA, this section shall supersede such other terms and conditions with respect to the Beta Software, but only to the extent necessary to resolve the conflict. You shall hold all information concerning Beta Software and your use and evaluation of such information and the Beta Software (collectively, "Beta Software Information") in confidence and with the same degree of care you use to keep your own similar information confidential, but in no event shall you use less than a reasonable degree of care; and you shall not, without the prior written consent of Intergraph, disclose such Beta Software Information to any person or entity for any reason at any time; provided, however, it is understood that you may disclose any Beta Software Information to those of your representatives who actually need such information for the purpose of participating in the proposed evaluation and testing (`Beta Testing") of the Beta Software, on the condition that, prior to such disclosure, such representative has been made aware of the terms of this EULA. You shall not use any Beta Software Information for any reason or purpose other than as necessary for Beta Testing. You agree to make no other use of the Beta Software Information or to incorporate any Beta Software Information into any work or product. You acknowledge that the Beta Software is a pre-release, beta version, does not represent final product from Intergraph, and may contain bugs, errors and other problems that could cause system or other failures and data loss. THE BETA SOFTWARE IS PROVIDED TO YOU "AS -IS", AND INTERGRAPH DISCLAIMS ALL WARRANTY AND LIABILITY OBLIGATIONS TO YOU OF ANY KIND. You may use the Beta Software only for evaluation and testing and not for general production use. You acknowledge that Intergraph has not promised or guaranteed to you that Beta Software or any portion thereof will be announced or made available to anyone in the future, Intergraph has no express or implied obligation to you to announce or introduce the Beta Software and that Intergraph may not introduce a product similar to or compatible with the Beta Software. Accordingly, you acknowledge that any research or development that you perform regarding the Beta Software or any product associated with the Beta Software is done entirely at your own risk. During the term of this EULA, if requested by Intergraph, you will provide feedback to Intergraph regarding Beta Testing, including error or bug reports, Upon receipt of a later unreleased version of Beta Software or release by Intergraph of a publicly released commercial version of the SOFTWARE PRODUCT, you agree to return or permanently destroy all earlier Beta Software received from Intergraph. You agree that you will return or destroy all unreleased versions of the Beta Software within thirty (30) days of the completion of Beta Testing when such date is earlier than the date for Intergraph's first commercial shipment of the publicly released commercial software. 14.3 Evaluation Software - Additional Terms. If the SOFTWARE PRODUCT you have received with this EULA is provided specifically for evaluation purposes ("Evaluation Software"), then the following section applies until such time that you purchase a license of the full retail version of the SOFTWARE PRODUCT, To the extent that any provision in this section is in conflict with any other term or condition in this EULA, this section shall supersede such other terms and conditions with respect to the Evaluation Software, but only to the extent necessary to resolve the conflict, You may use the Evaluation Software only for evaluation and testing and not for general production use. You acknowledge that the Evaluation Software may contain limited functionality and/or may function for a limited period of time. Intergraph is licensing the Evaluation Software on an "AS -IS" basis, solely for your evaluation to assist in your purchase decision, If the Evaluation Software is a timeout version, then the program will terminate operation after a designated period of time following installation (the "Time Out Date"). Upon such Time Out Date, the Evaluation Software license will cease operation and you will not be able to use the SOFTWARE PRODUCT, unless you purchase a license for a full retail version of the SOFTWARE PRODUCT. You acknowledge that such Evaluation Software shall cease operation upon the Time Out Date and accordingly, access to any files or output created with such Evaluation Software or any product associated with the Evaluation Software is done entirely at your own risk. Proprietary and Confidential 52 14.4 Educational Software Product — Additional Terms. If the SOFTWARE PRODUCT you have received with this EULA is Educational Software Product (where either an education price is paid for the SOFTWARE PRODUCT, or the SOFTWARE PRODUCT is received by virtue of your participation in an Intergraph program designed for educational or research institutions, or is received through an education grant from Intergraph), you are not entitled to use the SOFTWARE PRODUCT unless you qualify in your jurisdiction as an Educational End User. You may use the Educational Software Product only for educational and research purposes. Commercial and general production use of Educational Software Products is specifically prohibited. Additional terms and conditions, as well as the definition of an Educational End User, are detailed in Intergraph's Education Policy which is available from Intergraph upon request. Proprietary and Confidential 53 ATTACHMENT A-5 CUSTOMER TRAINING COMMAND LIST COMMAND DESCRIPTION :COMMAND LINE KEY-1N A MOVE A UNITAVAILABLE IF THEY WERE ASSIGNED A, UNIT CALL SIGN TO A CALL FOR SERVICE MOVE MULTIPLE UNITS AVAILABLE AT THE SAME TIME A,CALL SIGN, CALL SIGN, CALL SIGN AB ABANDON THE CALL DISPLAYED ON THE SCREEN AB AD ENTERS THE INFORMATION INTO THE "RP ADDRESS" AD, RP ADDRESS FIELD OF THE CALL THAT IS SELECTED UP ON THE CAD SCREEN . ENTERS THE INFORMATION USING THE CALL (CN) # ADCN,CN#,RP ADDRESS „AOCN ADLI :ENTERS THE INFORMATION USING THE CALL (CN) # ADU,UNIT CALL SIGN,RP ADDRESS "MUST "ACCEPT EVENT' BEFORE USING THIS COMMAND. .ADI ADDS THE UNITS DISPO TO THE CALL ADL(CALL SIGN OR CN#) CALL SIGN,QTY,DISPO ADICL ADDS THE UNIT DISPO TO THE CALL AND CLOSES THE CALL. ADICL(CALL SIGN OR CN#),CALL 8014,6TY,0ISPO . AEVS DISPLAYS £VENT SEARCH FORM TO LOOK UP PRIOR CALLS. - ,ONLY SEARCHES 'ARCHIVE'DATABASE. SEE 'EVS' FOR LIVE DATABASE. -AEVS ::- NEED TO TYPE 'LIVE' TO RETURN TO LIVE DATABASE. ASP ADD SPECIALSffUATION, BRINGS UP THE SPECIAL SITUATION ASP _ BOXTO BE FILLED OUT .......; ..::.. ........ AV MOVE A UNIT AVAILABLE AT THE BEGINNING AV,UNIT CALL SIGN,PERSONNEL NUMBER UNIT OF THEIR SHIFT (VEHICLE) NUMBER _ . ....... UNABLE TO MOVE MORE THAN 1 UNIT AVAIL AT ONCE BB DISPLAYS INFO FROM THE 'BACKGROUND BUTTON' BB CC CANCEL A WAITING CALL. THAT IS SELECTED UP ON THE . CC,COMMENTS CAD SCREEN _..._.: ........... _... .: CCN CANCEL A WAITING CALL USING THE CALL (CN) # CCN,CN# COMMENTS "MUST ENTER COMMENTS TO CLOSE THE CALL CD1 CHANGE THE PRIMARY UNIT CD1,UNIT CALL SIGN :CDR.......: :CANCEL ACASE (DR)NUMBER ..... ................_. CDR,DR#._ ...._ ... CALL MUST BE SELECTED UP ON THE CAD SCREEN. CHOP... CHANGE OPERATOR. CHOP. _ . .....;. ... CL CLOSE THE CALL FOR SERVICE FOR THE CALL CL . 1UP ON THE CAD SCREEN CLC CANCEL LINKED CALL (CANCEL CROSS REFERENCE) CLC,CN# CN# CP :ADDS THE CELL PHONE NUMBER FOR THE -CALL DISPLAYED. ' CP,CELL PHONE It CRD DISPLAYS THE RD INFORMATION FOR THE STREET SPECIFIED. CRD,STREET NAME, q DISPATCH A UNIT TO A CALL THAT IS SELECTED UP D,UNR CALL SIGN ON THE CAD SCREEN, WHETHER THE CALL IS A PENDING EVENT OR ALREADY ASSIGNED/DISPATCHED TO ANOTHER UNIT DISPATCH MULTIPLE UNITS TO THE CALL AT THE SAME TIME D UNIT CALL SIGN, UNIT CALL SIGN DCN CAN WE ALSO DO THIS USING THE CALL (CN} # AND DCN,CN# UNIT CALL SIGN,UNIT CALL SIGN (ETC) ASSIGN MULTIPLE UNITS ATT)iE SAME TIME D1 DISPATCH A UNIT TO A CALL AND ASSIGN THEM AS D1,UNTI CALL SSGN .......... ..... :PRIMARY UNIT OE DISPATCH A UNIT TO A CALL THAT IS SELECTED UP ; DE,UNIT CALL SIGN ON THE CAD SCREEN AND SHOW THE STATUS AS ENROUTE WHETHER THE CALL IS A PENDING 'EVENT OR ALREADY ASSIGNEDIDISPATCHED TO ANOTHER UNIT DISPATCH MULTIPLE UNITS TO THE CALL ' DE,UNIT CALL SIGN UNIT CALL SIGN (ETC) DECN ;DISPATCH A UNIT TO A CALL USING THE CALL((CN) # DECN,CN# UNfI CALL SIGN DISPATCH MULTIPLE UNITS TO THE CALL DECN,CN# UNIT CALL SIGN, UNIT CALL SIGN (ETC) . DISCAD -D: REFRESHES CAD AND MOVES ALL CAD WINDOWS TO ONE SCREEN. DISCAD -D DO DISPATCH A UNIT TO THE CALL SELECTED UP ON DO,UNIT CALL SIGN; THE CAD SCREEN AND SHOW THE STATUS AS ON SCENE (ARRIVE UNIT) DISPATCH MULTIPLE UNITS TO THE CALL DO,UN ... SIGN UNIT CALL SIGN (ETC) DOCK . DISPATCH A UNIT AND SHOW THEM ON SCENE USING THE CN # DOCN,CN#,UNIT CALL SIGN,UNIT CALL SIGN (ETC) WORKS FOR MULTIPLE UNITS. Proprietary and Confidential 54 COMMAND ;DESCRIPTION COMMAND LINE KEY -IN DR ASSIGN A CASE NUMBER TO THE SELECTED CALL .' DR DRGN ASSIGN A CASE NUMBER USING THE CALL (CN #. DRU ASSIGN A CASE NUMBER USING THE UNIT CALL SIGN? DRU,UNfTCALL SIGN F3 E .SHOWS A UNIT ENROUTE TO THE CALL ASSIGNED :£,UNIT CALL SIGN El DISPLAYS ON -DUTY PERSONNEL WITH THE EI.EQUIPMENT :EQUIPMENT INQUIRY REQUESTED. EVS DISPLAYS "EVENT SEARCHSCREEN TO LOOKUP PRIOR CALLS. " EVS i. ONLY SEARCHES "LIVE' DATABASE. SEE "REVS' FOR ARCH!VES. FDR ASSIGN A PREVIOUSLY ISSUED OR TO A NEW CALL AS FOLLOW UP FDR,NEW CN#,OLD CN# :FINDOP : DISPLAYS THE INFORMATION FOR THE SPECIFIED EMPLOYEE. ;FINDOP,LAST NAME I CREATE AN INCIDENT FORMAT THAT FILLS IN THE LOCATION, LLOCATIO.NTYFE CODE, NOTES :TYPE CODE AND NOTES, AND THEN PLACES THE CURSOR TO ACCEPT EVENT LC LINKS CALL NUMBERS TOGETHER LC,CN#,CN# LIVE CHANGES PRIOR CALL SEARCH FROM ARCHIVE DATABASE TO LIVE ...: .,LIVE DATABASE. ; ` ...... LO ENTERS THE INFORMATION INTO THE "LOCATION LO,,LOCATtON FIELD OF THE CALL THAT IS SELECTED UP ON THE CAD SCREEN - -- - - LOCN - -.ENTERS THE INFORMATION LJSENG THE CALL (CN) #? i �LOCN,CN#,LOCATION -. LOU 'ENTERS THE INFORMATION USING THE UN{T CALL SIGN? LOU,UNI7 CALL SIGN LOCATION LP ;ENTERS THE INFORMATION INTO THE :LP,LOCATION PHONE NUMBER :LOCATION PHONE FIELD OF, THE CALL THAT IS SELECTED UP ON THE CAD SCREEN LPCN ENTERS THE INFORMATION USING THE CALL (CN) # LPCN.CN#,LOCATION PHONE LPU ENTERS THE INFORMATION USING THE UNIT CALL SIGN? LPU,UNIT CALL SIGN,LOCATION PHONE MAP414: LOADS THE 4TH OF JULY LAYER ONTO THE MAP. MAP4TH . MAP047H UNLOADS THE 4TH OF JULY LAYER FROM THE MAP MAPOQTH MAPOS UNLOADS THE STREET LIGHT AND SIGNAL INFORMATION FROM MAPOS THE MAP. MAPS LOADS THE STREET LIGHT ANO SIGNAL INFORMATION ONTO MAPS, THE MAP. MO ,MOVES MAP DOWN MD .ME DISPLAYS MESSAGES RECEIVED FROM CIC AND - ME _. FROM OTHER CAD POSITIONS MI ENTERS THE INFORMATION INTO THE "MISC" MI,MISCELLANEOUS INFORMATION ....... _.._ FEELO OF THE CALL THAT IS SELECTED UP ON . ......... ,THE CAD SCREEN. .... ML ......: MOVE MAP LEFT.._ , ML MR MOVE MAP RIGHT.. ...... ..... ..,.. :.. MR MS SENDS A MESSAGE FROM THE CAD POSITION MS,PosrnoN #,NOTES „ :YOU ARE AT TO ANOTHER CAD POSITION MSG SENDS A MESSAGE TO A GROUP MSG,GROUP NAME,MESSAGE MSL SENDS A MESSAGE FROM THE CAD POSITION YOU ARE AT TO MSL,LAST NAME,MESSAGE A PERSON. USING THEIR LAST NAME THIS WILL NOT WORK WHEN THERE ARE MULTIPLE PERSONS WITH SAME LAST NAME - .......... MU......., .....__ _.._._................_. ........... ._.... ..____._....... :.. MOVE MAP UP. .._.... ._._ ..._... ..:. :... .N ADD NOTES (REMARKS) TO THE CALL SELECTED UP N,NOTES ON THE CAD SCREEN NCN ADD NOTES USING CALL (CN) # NCN,CN#,NOTES NU ADD NOTES USING UNIT CALL SIGN NU,UNIT CALL SIGN,NOTES NV ;SENDS A MESSAGE FROM THE CAD POSITION NV,UNIT CALL SIGN NOTES „ ... YOU ARE AT TO AN MDC NVC SEND COPY OF CALL (PENDING OR ACTIVE) TO 1 OR MORE i NVC,CN# UNIT CALL SIGN,NOTES :UNITS (MDC'S) NVC,CN# UNtT CALL SIGN (SPACE) UNIT,CALI SIGN,NOTES - pJVCA .SEND COPY OF CALL (PENDING OR ACTIVE) TO. ALL MOBILE ,NVCA,CN#,NOTES UNITS THAT ARE LOGGED ON. Proprietary and Confidential 55 COMNiAN_D :DESCRIPTION COMMAND LINE KEY -IN F4 0 USE TO SHOW UNIT ON SCENE (ARRIVE UNIT) TO O,UNIT CALL SIGN , :THE CALL THE UNIT IS ASSIGNED ` - CHANGE THE STATUS OF MULTIPLE UNITS 70 SHOW AS 0,UNIT CALL SIGN, UNIT CALL SIGN (ETC), _. :ARRIVED ON SCENE, NO MATTER WHAT CNN THEY ARE ASSIGNED TO - OFU :LOG A UNIT OFF DUTY. .. OFU,CALL SIGN ONU LOG A UNIT ON DUTY. ONU,CALL SIGN OS SHOWS A UNIT OUT OF SERVICE (1045, C7, ETC) OS,uwr CALL SIGN,OUT OF SERVICE CODE LOC PC :BRINGS UP'EVENTSEARCH'SCREENTOCHECKPRIORCALLS PC ALSO WORKS AS'EVS' PER ADDS A 968 TO THE SUPP INFO BOX FOR THE CALL SIGN OR PER,(CALL SIGN OR CN#),"LAST NAME,FIRST NAME MT',SEXDQB,CDL CNN SPECIFIED. PH ENTERS THE INFORMATION INTO THE "RP PHONE" PH,RP PHONE NUMBER FIELD OF THE CALL THAT IS SELECTED UP ON THE CAD SCREEN PHCN ENTERS THE INFORMATION USING THE CALL (CN) II? PHCN,CNff.RP PHONE NUMBER PHU ENTERS THE INFORMATION USING THE UNIT CALL SIGN? PHU,UNIT CALL SIGN,RP PHONE NUMBER POS REFRESHES THE CAD SCREEN DISPLAY POS ..,, PRI CHANGE THE PRIORITY OF THE CALL SELECTED PRI,PRiORITY CODE UP ON THE CAD SCREEN PRICN CHANGE THE PRIORITY USING THE CALL (CN) #? PRICN,CN#,PRIORITY CODE !PRIU CHANGE THE PRIORITY USING THE UNITCALL SIGN? PRfU,UNITCALL SIGN,PR10RIlY CODE _. :PRZ :DISPLAYS PRIOR CALLS FOR THE RD SPECIFIED. !: -PRZ,RD.. ._., .., .... Q28 %LAUNCH INFORMER TO QUERY DMV FOR 028,LiCENSE PLATE,STATE (NEEDED ONLY LICENSE PLATE INFORMATION (REGISTRATION & SVS INFO) IF OTHER THAN CALIFORNIA) iLICENSE STATE DEFAULT TO "CA" YOU 00 NOT NEED TO ENTER A LICENSE TYPE. Q29 LAUNCH INFORMER TO QUERY DMV FOR WANT INFORMATION .__. _..._ w. Q29,MENSE PLATE STATE :ON A LICENSE PLATE (SVS). _.. W ILL DEFAULTTO CALIFORNIA; NEED Tb SPECIFY IF ANOTHER STATE.' 'LAUNCH INFORMER 70 QUERY DMV FOR Or LAST NAME.FIRST NAME,ADDRESS,CITY VEHICLES REGISTERED TO A PERSON (ADDRESS IS A 3•CHARACTER FIELO) 468 LAUNCH INFORMER 70 QUERY WANTS/WARRANTS 068.LAST NAME,FIRST NAME, SEXDOB4OLN# ON A PERSON. CAN USE -A FOR SEX QDL LAUNCH INFORMER TO QUERY A DRIVERS LICENSE (OLN) 0OL,STAT.E,OL.N# QF2 LAUNCH INFORMER TO QUERY THE SHORT VERSION QF2 OLN# ........ OF A DRIVER'S LICENSE QGUN ? LAUNCH INFORMER TO QUER%Y GUNS QGUN,SER44L# QGH LAUNCH INFORMER TO QUERY GUN HISTORY QGH,SERIAL# QL1N LAUNCHINFORMERTOQUERYDRNER'SLICENSE QLIN,LSTNAME,FRSTNAME,DOB,CITY,ADDRESS: ... BY NAME. _..... _ _.. ,(ADDRESS IS A 3-CHARACTER FIELD) , QLOJACK LAUNCH INFORMER TO QUERY LOJACK QLOJACK LOJACK# QP .. ;LAUNCH INFORMER TO QUERY THE PROPERTY SYSTEM QP PROPERTY CODE SERIAL# .... 'QS QUERY STREET QS (THEN CLICK ON THE STREET YOU _...... _......... WANT TO QUERY) Proprietary and Confidential 56 COMMAND DESCRIPTION COMMAND LINE KEY -IN QV LAUNCH INFORMER TO QUERY A VIN NUMBER (28/29) QV,VIN#,STATE OE FAULTS STATE TO "CA"; RCCN RETURN AN ASSIGNED CALL TO WAITING WHEN RCCN,CN# - YOU ENTER THAT CALL NUMBER. - .....{ . ...... ... .: ......... - REFCAD REFRESHES CADSCREEN REFCAD RETMSG BRINGS UP BOXTO RETRIEVE MESSAGES SENT TO YOU RETMSG . RU :DISPLAYUNRROSTER.WHENTHELISTiSDISPLAYED, RO - 'RIGH7 CLICK ON THE NAME TO SEE EMPLOYEE NAME. RP ADD RP NAME TO THE "RP NAME" FIELD OF THE CALL RP,RP NAME THAT IS SELECTED UP ON THE CAD SCREEN RPCN ADD RP NAME USING CALL (CN) RPCN,CN#,RP NAME `RPU ADD RP NAME USING UNIT CALL SIGN RPU,UNI, CALL SIGN,RP NAME SE RESELECTS THE EVENTON YOUR SCREEN SE SEV AND DISPLAYS THE CALL ONSCREEN. SELECTS THE CN# INDICATED . .. .. SEV,CN# SF PUTS THE TYPE CODE IN THE "SITUATION FOUND" SF.TYPE CODE FIELD OF THE CALL SELECTED UP ON THE CAD SCREEN SI DISPLAYS ON•DUTY PERSONNEL WITH THE SI,SKILL SKILL INQUIRY REQUESTED (SWAT, TASER SPANISH. ETC) SS DISPLAYS THE INFORMATION CONTAINED IN THE SPECIAL SS SITUATION FIELD FOR THE CALL ON THE CAD SCREEN T CREATE A CALL USING THE FIELD EVENT FORMAT, T,UNIT CALL SIGN,LICENSE PLATE,LOC,N&F. SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS "961- (TRAFFIC STOP) _ . ♦ . ........ .. . TA CHANGES UNIT STATUS TO'TRANSPORT ARRIVE 9 TA, UNIT CALL SIGN TAA CREATE A CALL USING THE FIELD EVENT FORMAT, TAA,UNIT CALL SIGN LICENSE PLATE,LOCATION, SHOW THE UNIT ON SCENE AND ENTER THE TYPE _ NOTES CODE AS "AlK (AGENCY ASSIST) :CREATE A CALL USING THE FIELD EVENT FORMAT, TB,UNI7 CALL S3GN,LOCATiON,NOTES SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS BIKE` (BIKE STOP) 7BAR ;CREATE A CALL USING THE FIELD EVENT FORMAT, TSAR,UNR CALL SIGN, LOCATION, NOTES; SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS "BARX' (BAR CHECK) _ :TCA CREATE A CALL USING THE FIELD EVENT FORMAT, TCA,UN[T CALL SIGN LOCATION NOTES SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS CA" (CODE ALE)o TCi CREATE A CALL USING THE FIELD EVENT FORMAT, TCI,UNIT CALL SIGN,LOCATION, NOTES ; t: -SHOW THE UNIT ON SCENE AND ENTER THE TYPE ., CODE AS Ci' (CODE 1) TC3 CREATE A CALL USING THE FIELD EVENT FORMAT, TC3,UNIT CALL SIGN, LOCATION NOTES $HOIN THE UNIT ON SCENE AND ENTER THE TYPE CODE AS C3 (CODE 3) _ . . TC6 CREATE A CALL USING THE FIELD EVENT FORMAT, TC6.UNkT CALL 53GN,LOCATION NOTES SHOW THE UNIT ON SCENE AND ENTER THE TYPE _. ..... .......... CODE As'a (CODE S) T06 CREATE A CALL USING THE FIELD EVENT FORMAT, TC6,UNIT CALLSIGN,LOCATION NOTES SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS C6 (CODE 6) TpE CREATE A CALL USING THE FIELD EVENT FORMAT, TDE,UNiT CALL SIGN, LOCATION NOTES SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS "DE" (DESIGNATED CNFORCEMENT) TDETL CREATE A CALL USING THE FIELD EVENT FORMAT, i TDETL,VNIT CALL SIGN LOCATION, NOTES . ... SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS DETL" (DETAIL) - .. TF CREATE A CALL USING THE FIELD EVENT FORMAT, TF, UNIT CALL SIGN LOCATION NOTES SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS FLAG" (FLAG DOWN) Proprietary and Confidential 57 ........... COMMAND DESCRIPTION COMMAND LINE KEY -IN TFB CREATE A CALL USING THE FIELD EVENT FORMAT, TFB,UNIT CALL SIGN, LOCATION, NOTES . SHOW THE LINT ON SCENE AND ENTER THE TYPE - CODE AS -FB" (FOOT BEAT) TFP CR£AT£ A CALL USING THE FIELD EVENT FORMAT, TFP,UNIT CALL SPON,LOCATION,NOTES SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS "PURS" (FOOT/SUBJECT PURSUIT) pTY :CREATE A CALL USING TIME FIELD EVENT FORMAT, 7FTY.UNif CALL SIGN,LOCATION,NG7ES. 'SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS "FTY' (FAILURE TO YIELD) . . TGg CREATE A CALL USING THE FIELD EVENT FORMAT, TGB,UNIT CALL SIGN,LOCATfON,NOTES SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS "GB" (GENERAL BROADCAST) TIMP CREATE A CALL USING THE FIELD EVENT FORMAT, TIMP,UNIT CALL SIGN,LICENSE PLATE,LOCATION, SHOW THE UNIT ON SCENE AND ENTER THE TYPE NOTES ., CODE AS "IMP" (IMPOUND) T.P CREATE A CALL USING THE FIELD EVENT FORMAT, TP UNIT CALL SIGN,LICE NSE PLATE,LOCATION, SHOW THE UNIT ON SCENE AND ENTER THE TYPE NOTES CODE AS "PURS" (TRAFFIC PURSUIT) TPA ;CREATE A CALL USING THE FIELD EVENT FORMAT, TPA,UNIT CALL SIGN,LOCATION,NOTES SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS PA (PUBLIC ASSIST) ........... TPC :CREATE A CALL USING THE FIELD EVENT FORMAT, TPC,UNfT CALL SIGN, LOCATION, NOTES SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS "PC" (PATROL CHECK) - TPED .CREATE A CALL USING THE FIELD EVENT FORMAT, �TPED,UNIT CALL SIGN,LOCATION,NOTES i . .,...... __. SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS PED" (PEDESTRIAN CHECK) CMANGES UNIT STATUS To'TRANSPORT. TR,UNITCALL SIGN,LOCATION,MILEAGE 7575 ".CREATE A CALL USING THE FIELD EVENT FORMAT, TSTS,UNITCALL SIGN LOCATION,NOTES: SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS "STS" (STREET SWEEPING) TSw CREATE A CALL USING THE FIELD EVENT FORMAT,_ TSW,UNrr CALL SIGN LOCATION NOTES -- - :SHOW T14E UNIT ON SCENE AND ENTER T14E TYPE CODE AS "SERV" (SERVE SEARCH WARRANT). ,. . Tw CREATE A CALL USING THE FIELD EVENT FORMAT, ......-- TW,UNIT CALL SIGN LOCATION NOTES .....- _... _... SHOW THE UNIT ON SCENE AND ENTER THE TYPE ;... CODE AS WARR' (WARRANT SUSPECT) ' TY ENTER OR CHANGE THE TYPE CODE IN .. ................ TY TYPE CODE THE "EVENT TYPE" FIELD OF THE CALL SELECTED UP ON THE CAD SCREEN TYCN. ., OR CHANGE THE TYPE CODE USING CALL #� ENTER HAN TYCN,CN#,TYPE CODE .. .....__.... TYU ., ... ENTER OR CHANGE THE TYPE CODE USING UNIT CALL SIGN?...TYU,UNIT .... .... CALL SIGN TYPE CODE T28 .......... ..... .... CREATE A CALL USING THE FIELD EVENT FORMAT, T28,UNIT CALL SIGN LICENSE PLATE, LOCATION, SHOW THE UNIT ON SCENE AND ENTER THE TYPE NOTES CODE AS 28 (SVSIREGISTRATION) 3390 CREATE A CALLUS ING THE FIELD EVENT FORMAT, T390,UNIT CALL SIGN LOCATION NOTES .' SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS 390 (DRUNK IN PUBLIC) i............ T390C .. C..... .._ .......... :.�. ...0 . ... ...:. _:... SIGN LOCATION NOTES T390C,UNfT CALL . .... SHOW THE UNIT SCENE AND ENTER THE TYPE CODE AS 3900" (DRUNK IN A VEHICLE)„ T415 ? CREATE A CALL USING THE FIELD EVENT FORMAT, T475.UNIT CALL SIGN LOCATION NOTES: - SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS 416 (DISTURBING THE PEACE) T415X CREATE A CALL USING THE FIELD EVENT FORMAT, T415AUNIT CALL SIGN LOCATION NOTES SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS 415X' (PHYSICAL FIGHT) Proprietary and Confidential 58 .COMMAND DESCRIPTION COMMAND LINE KEY -IN T459 :CREATE A CALL USING THE FIELD EVENT FORMAT, T459,UNIT CALL S IGN,LOCATION, NOTES SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS -459" (BURGLARY) '7459A CREATE A CALL USING THE FIELD EVENT FORMAT, T459AUNIT CALL SIGN,LOCAIION,NOTES SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS '459A:'(AUDIBLE BURGLARY ALARM) 1480 CREATE A CALL USING THE FIELD EVENT FORMAT, T4$D,UNIT CALL 8 IGN,UOCATION, NOTES SHOW THE UNIT ONSCENE AND ENTER THE PiPr CODE AS "480" (HIT AND RUN FELONY) 4461 CREATE A CALL USING THE FIELD EVENT FORMAT, T481,L)NIT CALL S1bN,LocAfbkNbtts SHOW THE UNIT ON SCENE AND ENTER THE TYPE :CODE AS -481- (HIT AND RUN MISDEMEANOR) T03 CREATE A CALL USING THE FIELD EVENT FORMAT, T483,UNIT CALL SIGN,LOCAT6N,NOTES, SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS,-482r (HIT AND RUN PARKED VEHICLE) T502 CREATE A CALLUSING THE FIELD EVENT FORMAT, T502,UNIfCALC816K,Lb(�ATibN,NbiEs SHOW THE UNIT ONSCENE AND ENTER THE TYPE `COME AS "502" IDRUNK DRIVER) 4563 . CR I E AT I E A CALL USI . ING THE .. FI E L . D EVEN I TFO I RMAT, :T50 . 3, UNIT CALLSONIOCATIONMOTES SHOW THE UNIT ON SCENE AND ENTER THE TYPE COOE AS -503' (STOLEN VEHICLE) CREATE A CALL USING THE FIELD EVENT FORMAT, . I I . T150MIUKTTCAILL S[Gr4,LbCATION,,N,OTE.S . THE UNIT ON SCENE AND ENTER THE TYPE :SHOW CODE AS -505A' (RECKLESS DRIVING) T694.CREATE ACALL USING THE FIELD EVENT FORMAT, ......... T564 UN T CALL S IGN,LOCATI 0 N,NOTES: SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE As';Sk- (VANDALISM) . T I go I I I CREATE . . . . A CALL USING I I THE - FIELD EVENTI . . FORMAT, :T90 I I I UNI I T CAL . L S I iG . N,LbcAtioll, NOTES .......... :SHOW THE UNIT ON SCENE AND ENTER THE TYPE ;CODE AS "901" (TRAFFIC ACCIDENT- UNKNOWN INJURY) T901T !CREATE A CALL USING THE FIELD EVENT FORMAT, i501T,UNCf CALL SIGN, LOCATION.NOTES .�:'.SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS -90IT- (TRAFFIC ACCIDENT - INJURY) PO I 2T - CREATE . . A . CALL USING THE I - FIELD I EVENT FORMI A I T T I 902T UNIT CALL S 16 N, LOCATION, NOTES ...... ..... SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS '902'r' (TRAFFIC ACCIDENT - NON INJURY) T . 9 1 0 . 9 T CREATE A CALL USING THE FIELD EVENT FORMAT, �t966TUWI` CALL SIGNLCENSE PLATELOCATION, 'SHOW THE UINIT6N SCENE AND ENTER THE TYPE. .CODE AS "909-r- (TRAFFIC HAZARD) �CREATE A CALL USING THE FIELD EVENT I'dwAt. :T925,UNIT CALL SIGN,LOCATION,NOTES SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE 'A' S "925", (S'U S'P'IC' 10 U S P ER'S 0' N) T925C 'CREATE A CALL USING THE FIELD EVENT FORMAT, T925C,UNIT CALL SIGN, LICENSE PLATE,LOCATION, SHOW THE UNIT ON SCENE AND ENTER THE TYPE NOTES,LIC TME,Lc STATE. :CODE AS--'925C- (SUSPICIOUS OCCUPIED VEHICLE) .. ...... CREATE A CALL USING THE FIELD EVENT FORMAT, LOCA ON -E 71 SHOW THE UNIT ON SCENE AND ENTER THE TYPE NOTES,LIC TYPE,UC, STATE: com AS ';925V' (susiiicious 646ccumb VEHICLE) ........... T925X CREATE A CALL USING THE FIELD EVENT FORMAT, T�26XUNIT CALL SIGN,LOCATION, NOTES .............. ........... skow THE UNIT ON sttmf AND ENTER THE TYPE T". CODE 11 1 AS X'(SUSPICIOUS CIRCUMSTANCES) ;CREATE A CALL USING THE FIELD EVENT FORMAT, tqnumy CALL s[w LOCATION, NOTES SHOW THE UNIT ON SCENE AND ENTER THE TYPE CODE AS "929'(PERSON DOWN) 'CREATE A CALL USING THE FIELD EVENT FORMAT, :T929C,UNIT CALL SIGNLOCATION,NOTES �SHOW THE UNIT ON SCENE AND ENTER THE TYPE .CODE AS -929C" {PERSON DOWN IN VEHICLE) Proprietary and Confidential 59 Ak� 'COMMAND �DESCRIPTION :COMMAND LINE KEY -IN T960 CREATE A CALL USING THE FIELD EVENT FORMAT, 1960,UNIT CALL SIGN,LICENSE PLATE. LOCATION, SHOW THE UNIT ON SCENE AND ENTER THE TYPE NOTES,LIC TYPELIC STATE' CODE AS -960" (TRAFFIC- STOP REQ BACKUP) A :CREATE CALL USING THE FIELD EVENT FORMAT, 1960UNITCALL SIGN,LICENSE PLATE,LOCATION, S H I HOW .. T I I E UNIT ON . SCENE AND ENTER THE TYPE NOTES,LIC TYPE.Lt . C STATE cobE AS -96OX'(FELONY TRAFFIC STOP) :PLACETHE CALL SELECTED UP ON THE CAD SCREEN U IN "UPDATE MODE' UCN 'PLACE CALL W "UPDATE , ATE MOD I E` USING . THE I CALL AND YOU �UCN.dN ft. RP NAME, RP ADDRESS,RP PHONE # .......... P ;,CAN ENTER RP NAME, RP ADDRESS, AND R PHONE . .. .... .... .... . . .. .... ......... :UNfTDELETE UD,UNIT CALL SIGN. :VH DISPLAYS UNIT HISTORY 'UH,UNITCALL SIGN : UI DISPLAYS THE "UNIT INFORMATION" BOX FOR THE CALL SIGN SIGN N .. ...... . ...... �UL UPDATE THE LOCATION OF A UNIT THAT IS ALREADY UL,UNIT CALL SIGN,LOCATION. . .. . ........ AStIGNEbf6ACALL AND SHOWS THEM ENRTTOTHAT LOC ULC CLEAR (REMOVE) THE UPDATED LOCATION THAT WAS :ULC,UNIT CALL SIGN PREVIOUSLY ENTERED FOR A UNIT. 00bAft THE LOCATION OF A UNIT THAT IS ALREADY :ULO,UN[T CALL SIGRILOCATION ASSIGNED TO A CALL AND SHOW THE ukit STATUS .up BRINGS UP THE UNIT PROPERTIES BOXAT THE "GENERAL" UP,UNIT CALL SIGN: ... .. ....... TAB FOR THE UNIT CALL SIGN ENTERED. US �BRINGS IJPTHEUNITSUMMARY' BOX FOR THE SPECIFIED UNIT. ' US,UNIT CALLIC* �UWL :DISPLAYS UNIT WORK LOAD FORTHE CALL SIGN ENTERED ..... . .... UWL,UNTT CALL SIGN WE WINDOW EVENT, USING A UNIT CALL SIGN. WE,UNITCALL SIGN WINDOW EVENT, USING AN EVENT NUMBER. WECKEVENTNUMBER ..... .. .... WHO .. . .. ........ DISPLAYS THE I L I istbF OFFICERS ON DUTY. ........... 'WHO mkob DISPLAYS THE LIST OF DISPATCHERS ON DUTY AND ANYONE D LOGGED IN TO CAD OR NETVIEWER. WWA WINDOWS AN ADDRESS ON THE MAP SCREEN :WiNA,ADDRESS WINST WINDOWS A STREET ON THE MAP SCREEN 'WINST,STREET NAME ....... ... ... X I -EXCHANGE UNITS . ... ..... YUNITCALLSIGN,UNITCALLSIGN F1 . .. ... .. HELP KEY (DEFAULT) .............. ............ ... . .......... ...... WILL TAKE A UNffCALL SIGN AND DISPLAY THEM AS AVAILABLE .......W..... . ....... ... USED ON THE STATUS SCREEN, TO BE USED WHEN THE UNIT DOES NOT LOG THEMSELVES ON USING 11MOBILE, ... ... . . .. ......... ;SAME AS "A'' COMMAND. .. ............. .. ......... ...... F3 ;E ....... ......... ....... .. .. .... .... . .. USE TO SHOW UNIT tNROUTEfb THE *CALL ASSIGNED . .. ..... .... ... .... . E UNIT CALL SIGN . ......... ... FXI 6 :USE TO SHOW UNIT ON SCENE (ARRIVE UNIT) TO O.UNIT CALL SIGN :CHANGE THE STATUS OF MULTIPLE UNITS TO SHOW As .0,UNITCALL SIGN,UNIT CALL SIGN (ETC); ;ARRIVED ON SCENE, NO MATTER WHAT CN# THEY ARE ..... . .... ASSIGNED To :F5 UD IOIUNIT DELETE (LOGS A UNIT OFF DUTY) qD,PNIT CALL SIGN: OFU,UNIT CALL SIGN F6 .. .... .. ... LAUNCH TO INFORMER F7 ........... . TAKES CURSOR TO'COMMAND LINE ... .. ..... - CLEARS OUT THE COMMAND LINE Proprietary and Confidential 60 COMMAND DESCRfPTION COMMAND LINE KEY -IN RESET TIMER ON UNIT F9 911 DUMP F10 �HOT KEY FOR "ACCEPT EVENT" F11.CLEARS .INCIDENT SCREEN .At.4.1),.PUTS IT IN 'CREATE" MODE. F12 CLEARS OUT ERROR BOX �ALTrB 140T KEY To Bkii%G UP INFO IN THE'BACKGROUND' BUTTON 4THL LOADS THE 4TH OF JULY SCREENS 4TH 4T14UL UNLOADS THE 4TH OF JULY SCREENS ...... 4THUL Proprietary and Confidential 64 • Price Quote for Hunin ton Beach, CA I 1-HuninmnBch_CAI-RI .M� ERG Valid through 12/31/2011 Map Admin Utility NL for I/Map & VExecutive Users l S 0 S 0 S 2,004 Map Administration UtiG Installation and Training Services ( $ 750 $ 750 11MWIl Oata.Cor l titers Exchange I/Mobile CC for Mobile for Public Safety CC 7SXMA0080) 50 S 0 $ 0 $ Services; ; . , CAD Upgrade Services Stage and upgrade database and GUI on new hardware -Testing and support prior to upgrade Testing support prior ro cutover Support services for cutover Post-cutover support services WPF configuration services 1 S 67.533 $ 67,533 RMS Upgrade Services Stage and upgrade of database and GUI on new hardware testing and support prior to upgrade - testing and support prior to cutover configuration and workflow alignment 1 $ 85,173 $ 85,178 Mapping Services I S 8.245 S 8.245 Interface and MPS Implementation Services 1 S 46.106 $ 46,106 Tralnili ;, UCAD Reassessment (IPST2006) I S 10.650 $ 10,650 UCAD Delta Training (WST5001) I S 10,650 S 10,650 UI,EADS Delta (IPST2215) I S 10,650 S 10,650 ULEADS Reassessment (IPST2217) 1 $ 10,650 $ 10,650 Support for Cutover to Live ULEAD Operations (IPST2219) 1 $ 11.750 $ 11.750 Map Roll Consulting for UCAD Systems (IPST8004) 1 S 10,650 S 1050 Mobile for Public Safety Workflow and ConfiE2ration Workshop (IPST2502) 1 $ 9.550 $ 9.550 Mobile for Public Safety for Trainers (iPST2503) 1 $ 8,450 $ 8,450 Intergraph Customized Training (IPST4000) 2 $ 5,325 S 10.650 Sub -Total Exclusive of Uisconnt; Mainienallce, Options; Taxes $ 320,242 $ 5,844 One Time System Discount excludes taxes Valid through December 31.2011 for initial purchase only 1 e Sub -Total Exclusive.of Maintenance,"O dons, Ta7tes $ 7.88.215 $ 5,844 Tax Rate 7.75 % Estimated taxes have been applied to quote. Software and services fully taxable Software maintenance is 1/2 taxable $ 22,563 Grand Total Exclusive of Maintenance; Option, Taxes $ 310,781 is 5,844 ilnntingtonBchCA_CAD-1?ohile-RMS Upg_$Q122211Ips1$ disc-tax.xlsm Intergraph Confidential and Proprietary Information Page l of 2 Notes: 1. It is the responsibility of the customer to supply all Microsoft Client Access Licenses (CALs), and to maintain compliancy with Microsoft's licensing policies for Client Access Licenses. 2. Customer will be responsible for any difference in maintenance if incurred due to exchange of I/Mobile to MPS. Actual maintenance price will be quoted by Intergraph Maintenance upon shipment based on maintenance renewal date. 3. Intergraph requires remote access to the customers' servers to complete the effort as quoted. 4. Estimated Sales tax has been included in this quote. Final sates tax billed will reflect the applicable tax rates at time of sale as required by law. HuntingtonBchCA_CAA-Mobile.RM5 Upg-$Q1222111psl$ disc-tax.xlsm Intergraph Confidential and Proprietary Information Page 2 of 2 +� (� } :CERTIFICATE ��F 'i ABILI ! Y INSURANCE." DATE(MMIDD/YYYY) THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE, CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights t0 the certificate holder in lieu of such endorsement(s). PRODUCER Ann Risk services Northeast, Inc. Providence RI Office CONTACT NAME: (. PHONE. Ext): (966) 283-7.122 a . No.: {Rd7) 959-&i9U 1.00 Westminster Street, 10th Floor Providence RI 02903-2393 USA E-MAIL ADDRESS: INSURER(S) AFFORDING COVERAGE NAIC 4 INSURED Intergraph Corporation PO sox 240000 HUntsVille AL 35813 USA INSURER A: Zurich American Ins CO 16535 INSURERB: The FiI-St Liberty Insurance Corporal 'lon 33588 INSURERc: Charter Oak Fire Ins Co 25615 INSURER D: Phoenix Ins Co 25623 INSURER E: INSURER F: _ m COVERAGES CERTIFICATE NUMBER: 570045272248 REVISION NUMBER: THIS IS I'D CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. Limits shown are as requested INSIR LTR TYPE OF INSURANCE INSR WVb POLICY NUMBER MMIDDIYYYY MMIDDP/YYY LIMITS A GENERAL LIABILITY GLO EACH OCCURRENCE- $5 , 000, 000 X COMMERCIAL GENERAL LIABILITY PREMISES Ea o2aLEn nce $100, 000 CLAIMS -MADE [fl OCCUR MED EXP (Any one person) .S5 , 0()0 PERSONAL &ADV INJURY $5,000,000 GENERAL AGGREGATE 15,000.000 GEN'L AGGREGATE LIMIT APPLIES PER. PRODUCTS, COMP/OP AGG $5 , 000, 000 X POLICY FPRO_ LOC JECT B AUTOMOBILE LIABILITY As6- 41-004943-231 06/30/2011 03 31 2012 COMBINED SINGLE LIMIT Ea accidentl $1,000,000 BODILY INJURY ( Per person) X ANY AUTO ALLOWNEO SCHEDULED e ^ p (�'� vr;f-ytl.~ PODILY INJURY (Poraccident) X AUTOS AUTOS =I—ORP PROPEftfY DAMAGE Peraccidentl X HIRED AUTOS NON -OWNED r MHOS _ k McCiYtr�'` H, (`' ty A n 6 UMBRELLA LIAB OCCUR (/,',, % V EACH OCCURRENCE AGGREGATE -- EXCESS I" CLAIMS -MADE �,,, L(/ `�"'-" JJJ DED I RETENTION C WORKERS COMPENSATION AND HROU8117D342511 06/30/2011 01630/2012 X oRY INJT.S OTH D EMPLOYERS'LIABILITY YIN HC2NUB4018M32611 06/30/2011 06/30/2012 — F..L. EACH ACCIDENT — $J., 000, 000 ANY PROPRIETOR I PARTNER I EXECUTIVE, OFFICERWEMBER EXCLUDED? a (Mandatory in NH) NIA E.L. DISEASE -EA EMPLOYEE $1, 000, 000 I(es, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE -POLICY LIMIT $1, 000, 000 A E&0-ProfLiabPri --JIPR929634300 06/30/2011 0613012012 E&O 15,000,000 DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (Attach ACORD 101, Additional Romarks Schedule, B more space is required) RE: City of Huntington Beach, CA. city of Huntington Beach, its officers, elected or appointed officials, employees, agents and volunteers are included as Additional Insured as required by written contract, but limited to the operations of the Tnsured under said contract, per the applicable endorsement with respect to the General Liability and Automobile Liability policies. m CERTIFICATE HOLDER CANCELLATION 2i SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. City of Huntington Beach AUTHORIZED REPRESENTATIVE Attn: Justin Wessels HOOD Main Street Huntington Beach CA 92648 USA 01988-2010 ACORD CORPORATION. All rights reserved. ACORD 25 (2010/06) The ACORD name and logo are registered marks of ACORD