Loading...
The URL can be used to link to this page
Your browser does not support the video tag.
Home
My WebLink
About
Silverado Stages, Inc. - 2015-06-22 (3)
SHUTTLE SERVICES AGREEMENT THIS AGREEMENT, made and entered into this �g(A day of TU 2015 by and between Silverado Stages, Inc., a California corporation (hereinafter "Contractor"), and the City of Huntington Beach, a charter city and municipal corporation of the State of California(hereinafter"City") RECITALS A The City desires to provide shuttle services for visitors to the city's downtown, and B City desires to retain a Contractor having special skill and knowledge in the operation of shuttle services, and C Contractor represents that Contractor is able and willing to provide such services to the City, and D In undertaking the performance of this Agreement, Contractor represents that it is knowledgeable in its field and that any services performed by Contractor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional firm in the field NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows 1. SCOPE OF SERVICES Contractor will provide shuttle services as identified in Exhibit A-Scope of Services, which is attached hereto and incorporated by this reference 2. COMPENSATION a City agrees to pay, and Contractor agrees to accept as total payment for its services rendered under this Agreement, a sum not to exceed Twenty-eight Thousand Dollars ($28,000 00) during the term of this Agreement b Contractor may submit biweekly invoices but must submit documentation, such as driver's log, showing the actual times and hours worked by the shuttle drivers and hours of actual operation c Payment by City shall be made within thirty (30) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City 154783/122027 1 d. If the City elects to extend the term, the Contractor will be allowed annual contract adjustments in years two and three Contract adjustments shall be equivalent to the lower of 3 5 percent or the year-to-year percentage change of the Los Angeles-Riverside-Orange County Consumer Price Index for all Urban Consumers (CPI-U). Annual adjustments will go into effect on the eve of each contract anniversary date 3. TERM][ Thus Agreement shall commence on lOt-IM, 221 and terminate , unless terminated earlier in accordance with Section 12, belo . The Agreement may be extended for two (2) one-year periods by written consent of the parties. The City shall notify the Contractor of its intent to exercise its extension option by February 1" of each subsequent year. 4. INDEPENDENT CONTRACTOR Contractor shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City This Agreement is not intended nor shall it be construed to create an employer-employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Contractor performs the services which are the subject matter of this Agreement, however, the services to be provided by Contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services Contractor shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes 5. INSURANCE a. Workers' Compensation and Employer's Liability Insurance Pursuant to California Labor Code Section 1861, Contractor acknowledges awareness of Section 3700 et seq of this Code, which requires every employer to be insured against liability for workers' compensation, Contractor covenants that it will comply with such provisions prior to commencing performance of the work hereunder Contractor shall obtain and furnish to City workers' compensation and employer's liability insurance in an amount of not less than the State statutory lin uts Contractor shall require all subcontractors to provide such workers' compensation and employer's liability insurance for all of the subcontractors' employees Contractor shall furnish to City a certificate of waiver of subrogation under the terms of the workers' compensation and 15-4783/122027 2 employer's liability insurance and Contractor shall similarly require all subcontractors to waive subrogation b General Liability Insurance In addition to the workers' compensation and employer's liability insurance and Contractor's covenant to defend, hold harmless and indemmfy City, Contractor shall obtain and furnish to City, a policy of general public liability insurance, including motor vehicle coverage covering the Project/Service This policy shall indemnify Contractor, its officers, employees and agents while acting within the scope of their duties, against any and all claims ansing out or in connection with the Project/Service, and shall provide coverage in not less than the following amount combined single limit bodily mjury and property damage, including products/completed operations liability and blanket contractual liability, of One Million Dollars ($1,000,000) per occurrence If coverage is provided under a form which includes a designated general aggregate limit, the aggregate limit must be no less than One Million Dollars ($1,000.000) for this Project/Service. This policy shall name City, its officers, elected and appointed officials. employees, agents, and volunteers (the "Additionally Insured Parties') as Additional Insureds and shall specifically provide that any other insurance coverage which may be applicable to the Project/Service shall be deemed excess coverage and that Contractor's insurance shall be primary and non- contributing with any other valid and collectible insurance or self- insurance available for the Additionally Insured Parties Any available insurance proceeds in excess of the muumum coverage amount specified herein shall be available to the Additionally Insured Parties All coverage available to Contractor shall also be available to the Additionally Insured Parties If the Contractor maintains higher limits than the nummum requirement, the City requires and shall be entitled to coverage for the higher limits maintained by the Contractor Under no circumstances shall above-mentioned insurance contain a self- insured retention, or a"deductible" or any other similar form of limitation on the required coverage Contractors shall be responsible for causing all Subcontractors to maintain the same types and limits of insurance coverage as that required by Contractor by tlus Agreement c Certificates of Insurance, Additional Insured Endorsements Prior to commencing performance of the work hereunder, Contractor shall famish to City certificates of insurance subject to approval of the City's Attorney evidencing the foregoing insurance coverages as required by this Agreement, the certificates shall 1 provide the name and policy number of each carver and policy, 2. state that the policy is currently in force, and 154783/122027 3 3 promise to provide that such policies will not be canceled or modified without thirty (30) days' prior written notice of City Contractor shall maintain the foregoing insurance coverages in force at all times during the term of this Agreement with the City The requirement for carrying the foregoing insurance coverages shall not derogate from the Contractor's defense, hold harmless and indemnification obligations as set forth under this Agreement. City or its representative shall at all times have the right to demand the original or a copy of all the policies of insurance Contractor shall pay, in a prompt and timely manner, the premiums on all insurance heremabove required. Contractor shall provide a separate copy of the additional insured endorsement to each of Contractor's insurance policies, naming the Additionally Insured Parties as Additional Insureds to the City Attorney for approval prior to any payment hereunder. A statement on an insurance certificate will not be accepted in lieu of the actual endorsement Contractor shall require all Subcontractors to name Contractor, its officers, employees and agents, and the Additionally Insured Parties as Additional Insureds, using ISO form number CG2030380413 or coverage at least as broad Contractor shall verify that every Subcontractor's policy endorsement complies with the requirements set forth herein 6. INDEMNIFICATION Contractor hereby agrees to protect, defend, indemnify and hold harmless City, its officers, elected and appointed officials, employees, agents, and volunteers from any and all, claims, damages, losses, expenses, judgments, demands, defense costs, and consequential damage or liability of any kind or nature, however caused to anyone, including clients and other members of the public, including those resulting in or from death or injury This includes death or injury ansing directly or indirectly out of the obligations or operations herein undertaken by Contractor, caused in whole or in part by any negligent act, omission, or intentional act of the Contractor, any subcontractors, anyone directly or indirectly employed by any of them, or anyone for whose acts any of them may be liable, including but not limited to concurrent active or passive negligence or willful misconduct Contractor will conduct all defenses at its sole cost and expense and City shall approve selection of Contractor's counsel This indemnity shall apply to all claims and liability regardless of whether any insurance policies are applicable The policy limits do not act as a limitation upon the amount of indemnification to be provided by Contractor 7. CONFIDENTIALITY If Contractor receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Contractor 154783/122027 4 agrees that it shall not use or disclose such information except in the performance of tlus Agreement. and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care "Confidential Information" shall include all nonpublic information Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means Confidential information disclosed to either party by any subsidiary and/or agent of the other parry is covered by this Agreement The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Contractor disclosed in a publicly available source, (c) is in rightful possession of the Contractor without an obligation of confidentiality, (d) is required to be disclosed by operation of law, or (e) is independently developed by the Contractor without reference to information disclosed by the City 8. CONFLICT OF INTEREST CLAUSE Contractor covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement 9. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by telefacsimile or other telegrapluc communication in the manner provided in this Section, to the following persons To City. To Contractor City of Huntington Beach Michael Watson, CMO Attn Deputy Director of Business Silverado Stages, Inc Development 241 Prado Road P O Box 190, 2000 Main Street San Luis Obispo, CA 93401 Huntington Beach, CA 92648 A party may change its address by giving notice in writing to the other party Thereafter, any notice, tender, demand, delivery, or other communication shall be addressed and transmitted to the new address. If sent by mail, any notice, tender, demand, delivery. or other communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by telefacsimile, any notice, tender, demand, delivery, or other communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set 15-4783/122027 5 10. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Contractor, and supersedes any and all other agreements, oral or written, between the parties In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Contractor The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, that terms and conditions hereof, shall not bind or obligate Contractor nor the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which are not embodied herein 11. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Contractor. Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other Contractors retained by City 12. TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination In such event, Contractor shall be entitled to receive and the City shall pay Contractor compensation for all services performed by Contractor prior to receipt of such notice of termination; subject to the following conditions- a As a condition of such payment. City may require Contractor to deliver all work product completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Contractor consents to the City's use thereof for such purposes as the City deems appropriate b Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement. 13. DISCRIMINATION Contractor shall not discriminate because of race, color, creed, religion, sex, marital status. sexual onentation, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, training, utilization, promotion, termination or other employment related activities Contractor affirms that it 15-4783/122027 6 is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations 14. JURISDICTION—VENUE T"nis Agreement and all questions relating to its validity, mterpretation. performance, and enforcement shall be government and construed in accordance with the laves of the State of Califorrua This Agreement has been executed and delivered in the State of California and the validity, interpretation. performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laves of the State of Califorrua Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or anse out of, in connection with or by reason of this Agreement 15. PROFESSIONAL LICENSES Contractor shall, throughout the term of this Agreement, maintain all necessary licenses. permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Huntington Beach and all other governmental agencies Contractor shall notify the City immediately and in writing of her inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions Said inability shall be cause for termmation of this Agreement 16. SIGNATORIES Each undersigned represents and warrants that its signature hereinbelow has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall mdemmfy City fully, mcludmg reasonable costs and attorney's fees. for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. 15-4783/122027 7 SILVERADO STAGES,INC.,a CITY OF HUNI'INGTON BEACH, a California corporation m al corpo the State of alifo a pnnt Assistant City Manager rFS. (circle one) Chai ident/Vice President AND APPROVED O FORM- By2- —k t� d, LISP Li1 City Attomey pnnt name --� ITS circle one) Secretary Chief Financial 7 Office Asst Secretary—Treasurer f i 15-4783/122027 8 EXHIBIT A SCOPE OF SERVICES The CONTRACTOR shall shuttle passengers to and from the designated stops in Downtown Huntington Beach on the dates and times shown below The CONTRACTOR shall provide all shuttles, labor, supervision and all other necessary items needed to operate a high-quality, professional,shuttle service 1. Dates of Operation July 4, 2015 August 1, 2015 July 25, 2015 August 2, 2015 July 26, 2015 2. Time of Operation • July 4, 2015 8 00 AM-12 00 AM • July 25-26 10 00 AM -10 00 PM • August 1-2 10 00 AM-10 00 PM with service also from 10 00 AM -7 00 PM(City Hall location only) 3. Remote Lot Locations July 4, 2015 • OCTA Goldenwest Transportation Center, 7301 Center Avenue, Huntington Beach • Huntington Beach City Hall, 2000 Main Street, Huntington Beach July 25-26, 2015 • Huntington Beach High School, 1905 Main Street Huntington Beach • Edison High School, 21400 Magnolia Street, Huntington Beach August 1-2, 2015 • Huntington Beach High School, 1905 Main Street, Huntington Beach • Edison High School, 21400 Magnolia Street, Huntington Beach • Huntington Beach City Hall, 2000 Main Street 4. Shuttle Routes/Stops/Starting and Ending Times ■ July 4, 2015 All routes from Goldenwest Transportation Center will include stops and free service for OCTA passengers from Route 72 OCTA stop at Warner and Goldenwest • Route I o 8 00 AM-1 00 PM ONLY Loop route from OCTA Goldenwest Transportation Center to Huntington Beach City Hall—last departure from City Hall 12 30 PM o 1 00 PM-11 30 PM Loop route from OCTA Goldenwest Transportation Center to OCTA bus stop at the northeast corner of Main Street and Orange Avenue— last departure from Downtown at 11 00 PM • Route 2 Loop route from Huntington Beach City Hall to OCTA bus stop at the northeast corner of Main Street and Orange Avenue— 1 00 PM to 12 00 AM—last departure from Downtown at 11 30 PM July 25-26, 2015 • Route] Loop route from Huntington Beach High School to OCTA bus stop at the northeast corner of Main Street and Orange Avenue—10 00 AM to 10 00 PM—last departure from Downtown at 9 45 PM • Route 2 Loop route from Edison High School to OCTA bus stop at the northeast corner of Main Street and Orange Avenue - 10 00 AM to 10 00 PM—last departure from Downtown at 9 45 PM August 1-2, 2015 • Route] Loop route from Huntington Beach High School to OCTA bus stop at the northeast corner of Main Street and Orange Avenue—10 00 AM to 10 00 PM—last departure from Downtown at 9 45 PM • Route 2 Loop route from Edison High School to OCTA bus stop at the northeast corner of Main Street and Orange Avenue - 10 00 AM to 10 00 PM—last departure from Downtown at 9 45 PM • Route 3 Loop route from Huntington Beach Civic Center to OCTA bus stop at the northeast corner of Main Street and Orange Avenue— 10 00 AM to 7 00 PM—last departure from Downtown at 6 45 PM 5. Service Intervals July 4, 2015 Service on the hour and half hour to and from each location Route 1 Departure on the hour and half hour(Vehicle 1 departs origin at 8 00 AM, Vehicle 2 departs 8 30 AM, Vehicle 1 departs City Hall at 8 30, Vehicle 2 at 9 00 AM, Vehicle 1 departs GWTC at 9 00 AM, etc) Route 2 Every hour starting at 1 00 PM July 25-26 &August 1-2 Every 30 minutes on the hour and half-hour 6. Number of Shuttles July 4 City Hall Two (2)29-passenger CNG vehicles, GWTC two (2) 22-passenger CNG vehicles July 25126 HBHS and Edison HS One(1) 29 passenger CNG vehicle each, One(1)22 passenger vehicle each August 112 • HBHS and Edison HS One(1)29 passenger CNG vehicle each, One(1)22 passenger vehicle each • Huntington Beach City Hall Two(2)22 passenger CNG vehicles ADA Accessibility Shuttles must be ADA accessible and comply with all ADA, state, county and local requirements 7. Shuttle Cost Free of charge to passengers No cash handling or accounting will be required of CONTRACTOR 8. Ridership Records Operation of each shuttle vehicle requires completion of daily logs identifying passenger embarkations and disembarkations at each and every stop, starting and ending mileage and total number of round trips CITY will provide CONTRACTOR with log format, and CONTRACTOR may elect to create their own form to gather the same information Original or copies of daily logs must be submitted to the City by July 8, 2015, July 29, 2015 and August 5, 2015 REQUEST FOR PROPOSAL VENDOR APPLICATION FORM TYPE OF APPLICANT: ❑ NEW 0 CURRENT VENDOR Legal Contractual Name of Corporation• Silverado Stages, Inc. Contact Person for Agreement Michael Watson Corporate Mailing Address. 241 Prado Road City, State and Zip Code. San Luis Obispo, CA 93401 E-Mail Address• mwatson@silveradostages com Phone. 805-438-2765 Fax: 805-364-5470 Contact Person for Proposals Michael Watson Title•CMO E-Mai I Address: mwatson@sdveradostages com Business Telephone• 8054382765 Business Fax• 805-364-5470 Is your business• (check one) ❑ NONPROFIT CORPORATION 0 FOR PROFIT CORPORATION Is your business (check one) 0 CORPORATION ❑ LIMITED LIABILITY PARTNERSHIP ❑ INDIVIDUAL ❑ SOLE PROPRIETORSHIP ❑ PARTNERSHIP ❑ UNINCORPORATED ASSOCIATION LL_ 1 of 2 Names&Titles of Corporate Board Members (Also list Names&Titles of persons with written authorization/resolution to sign contracts) Names Title Phone Sharron Galusha President 805-438-2743 Jim Galusha Chairman 805-438-2744 Federal Tax Identification Number. 77-0366904 City of Huntington Beach Business License Number- none (If none,you must obtain a Huntington Beach Business License upon award of contract} City of Huntington Beach Business License Expiration Date: n/a 2of2 June 1, 2015 Mr Jim Slobojan City of Huntington Beach Finance Department 2000 Main Street Huntington Beach, CA Re Event Shuttle Bus Service Dear Mr Slobojan We are pleased to offer our proposal in accordance with your Request Our key proposal contact person is Michael Watson, phone 415-272-8730, email mwatsongsilveradosta es com We have reviewed all of the information provided in your RFP dated April 27, 2015 and conducted due diligence to assure that we understand your needs and service requirements, and are offering a complete and responsive proposal This proposal is valid in all respects for acceptance within a 180 day period commencing May 14, 2015 Our Regional office and terminal in Orange County is at 701 S Fee Ana Street, Placentia, CA 92870 and this contract will be managed from there We are available at your convenience to review our proposal and are ready to begin work Thank you for your consideration of Silverado Stages Sincerely, Silverado Stages, Inc W- C';'� W 4- Michael Watson Chief Marketing Officer encl Vendor Application Form Proposal Response 241 Prado Road,San Luis Obispo,CA 93401 -Office (805)545-8400-Fax (805)364-5470-www silveradostages com CIO Huntington Beach Event Shuttle Service Proposal Response B. Company Background and Organization Silverado Stages, Inc is a California corporation established in 1987 that operates vans, shuttles and motorcoaches across California and Nevada and offers charters, local and Over-the-Road Tours, fixed- route and shuttle transportation We serve several thousand different clients each year and currently are under long term contract to provide numerous clients with fixed route and shuttle transportation We have been providing fixed route and shuttle transportation since 2004 Silverado Stages is a federally licensed motor carrier(US DOT#388417 and ICC MC#230881) and operates as a Public Stage under California DOT authority (PSC #9069) We are additionally certified by the US Department of Defense as a motor carrier to provide transportation for the military and by the CHP as a SPAB (School Pupil Activities Bus) operator These latter two certifications are well in excess of DOT requirements and involve extensive review of our drivers, records, operations and maintenance procedures and periodic inspection of our terminals, vehicles and compliance We operate a diverse fleet of nearly 160 passenger vehicles, over 80 of which are ADA compliant, and are the largest privately owned motorcoach operator based in California We currently operate from terminals in San Luis Obispo, Sacramento, Santa Barbara, San Luis Obispo, Bakersfield, Pomona, Placentia and Irvine We are proud of our ability to adapt to new opportunities and to exceed our customers' needs and expectations Silverado Stages, Inc is a Woman Owned Business Enterprise (WBE) Silverado Stages, Inc contracts with an affiliate, California Bus & Coach Service, Inc ("CBTS"), for vehicle maintenance and repair services, generally comprising in excess of 10%of contract value CBTS is a DVBE (Disabled Veteran Business Enterprise) Silverado Stages is also an ESOP company ---the Employee Stock Ownership Plan owns 11% of the company after only two years of existence This ESOP plan is central to our conversion from founder- owned to fully employee-owned status over the coming years All full-time employees participate in the Plan, which is entirely funded by company profits All employees are rewarded with the fruit of their hard work and success and we believe that this improves the responsiveness, service level and overall quality of how we treat our very important clients Silverado Stages, Inc is a member of the California Bus Association, the United Motorcoach Association, and the American Bus Association We were recently the recipient of the UMA 2015 Vision Award for large fleets, recognizing leadership in our industry Silverado maintains the highest standards in operations and management We have an aggressive program of recruiting and training high quality managers and operating staff, and all are committed to maintaining exemplary customer service They are all proud of the drivers and other staff they manage 241 Prado Road,San Luis Obispo,CA 93401 o Office (805)545-8400-Fax (805)544-8404 www silveradostages com Huntington Beach Event Shuttle Services June 1,2015 Page 2 Safety has always been the highest priority at Silverado and we are proud of our record of safe operations. Safety and service levels are never compromised for convenience or cost reasons. Our corporate management, marketing, technical support, IT, finance, accounting, HR and administrative staff are located at our San Luis Obispo headquarters. Each of our regions are locally managed and direct staff hiring, training and provide supervision for drivers,maintenance, and cleaners. Personnel As an experienced and broad-based transportation provider, Silverado Stages brings a high standard of safety,reliability and customer responsiveness. Our proposal provides further information regarding our history and performance and we hope you will check with our references. We believe that our charter and tour background brings with it a higher passenger and customer service ethic than you will receive from a company that focuses primarily on public transportation. This is difficult to quantify, but we know that it translates to customer satisfaction and overall system success. As a relatively small company, we provide the City of Huntington Beach with easy access to and the attention of the highest levels of our company --- our decision makers are immediately available by cell phone any time of the day. Project Team Key Silverado Stages staff for this project include: Flavio Vargas—Director of Operations, Southern California Flavio Vargas has been employed by Silverado Stages managing our Los Angeles/Orange County operations since mid-2014. He was previously employed as Transportation Program Manager by Transportation Horizon Cross Cultural Center in Orange managing over 80 drivers and 100 fleet vehicles in daily ADA service and as Paratransit General Manager with Care Evaluators in Los Angeles with 60 vehicles and 80 drivers. He holds a BS in Management and an MPI from Long Beach State University. ' Ricardo Cepeda—CBTS SoCal Maintenance Manager ., Ricardo has been with Silver State and Silverado for over five years and manages the condition of over 80 shuttles and motorcoaches in charter and contract operation in the region. He has twenty-nine prior year's transportation management experience, including 11 years operating a Para-Transit contract with over 125 pars-transit ADA equipped vehicles and a 20 bus Shuttle system in Anaheim. Huntington Beach Event Shuttle Services June 1,2015 Page 3 Roschelle Avonavon—Contract Manager Roschelle has been a key member of the Silverado Stages Contract Management team since 2010. During this time, she has been responsible for the successful operation of shuttle contracts with John Wayne Airport,Aerospace International, Orange County Fair, Cal Poly Pomona and Cal State Long Beach. Before joining Silverado, she was a Project Manager, HR Supervisor and Customer Service Representative for Roadrunner Shuttle. Roschelle received a B.S. in Project Management from ITT Technical Institute. Driver Position Description fr Driver position requirements are incorporated in our Operator Manual (we will be happy to provide a copy on request). t. Uniforms will be consistent with our other locations;white shirt with epaulettes, striped company tie, optional black sleeveless sweater vest, black slacks, optional black Silverado baseball cap, optional maroon 3-season Silverado jacket(in all cases,optional means that these items may or may not be worn depending on weather and individual driver comfort; but that these are the only allowed such items if worn)and a clip-on Silverado Stages nametag. These uniforms are comfortable and practical. Specifics regarding driver selection, training, DOT compliance, etc. may be found below as well as in the Operator Manual. Field Supervisors Shift/Road Supervisors will be responsible to view sign-in and sign-out of each driver,to assure that drivers are properly groomed and uniformed and in service as scheduled, to review DVIR's (driver vehicle inspection reports) and report maintenance requirements, mileage, etc.to our central Dispatch, to provide Road Supervision, to coordinate and participate as scheduled in breaks and fueling operations,to supervise vehicle condition and cleanliness and to respond to the day to day operations and service issues. As a minimum, Shift Supervisors have at least two years driving experience in similar service, a background,training, experience and personal aptitude for customer service and driver supervision/leadership, and the ability to make reasoned responses to issues as they arise and the ability to consult with other managers when appropriate. Driver Training Silverado Stages implements a quality driver training program. All drivers will maintain a class B or higher license with passenger and airbrakes (as needed) endorsements,medical certificate, as well as be certified through the Red Cross with CPR and Community First Aid and Safety. Our training program consists of a comprehensive training manual accompanied by classroom time, educational videos, and behind the wheel time including mentored"cushion rides"where the trainee rides and drives on actual routes along with a seasoned driver to become familiar with their duties. Training will be conducted by an experienced training instructor with a valid instructor training Huntington Beach Event Shuttle Services June 1, 2015 Page 4 certificate consistent with programs recognized by the State of California and the United States Department of Transportation and that meet all state and federal requirements Silverado Stages is also enrolled in the Employer Testing Program through the Department of Motor Vehicles This program enables Silverado Stages to tram and license new drivers in-house Silverado Stages maintains a licensing agent on the payroll who will be able to administer DMV approved road tests capable of licensing new commercial drivers Behind The Wheel Training Behind the wheel training is led by our certified trainer who will take the trainees to a controlled environment to develop skills, as well as on the road in the vehicles they will be driving This is a chance for them to develop skills in the vehicles they will be driving for their Job Cushion Rides Cushion rides are a time where new employees are paired with seasoned drivers that know the routes well This is a chance for the driver to put all their classroom time and behind the wheel skills to use and apply them in the field It also enables them to see how their duties will be performed before they are on their own This is a great tool in becoming familiar with their routes with an experienced driver Additional Training Keeping the drivers in training mode, and constantly improving their skills not only keeps them thinking of the task at hand, it also keeps them from getting too comfortable and overlooking safety Silverado Stages will do this by quarterly reviews of the training manual and by providing additional classes For example Anti-Terrorist Training In addition to the current safety courses that the drivers will be instructed in, Silverado Stages has implemented an anti-terrorist training program This training program is designed to follow the guidelines of the Transportation Security Administration This class will teach drivers how to be aware of -Suspicious Behavior -Suspicious Packages -Controlling the Situation -Evacuating a vehicle -Proper Reporting Procedure CPR And Red Cross Training All drivers as well as supervisors will be required to complete a certified course through the Red Cross which encompasses CPR and Community First Aid and Safety Post-Accident Re-Training Employees involved in a preventable accident will receive re-traming shortly after the time of the accident For a preventable accident with more than $500 00 in damage and/or injury the employee must receive this re-training prior to being placed back into service Huntington Beach Event Shuttle Services June 1,2015 Page 5 Department of Motor Vehicles Pull Notice program Our operation complies with California DOT requirements including participation in the DOT Pull Notice program Random drug and alcohol testing program - Substance Abuse Program Our operation complies with California DOT requirements including pre-employment drug testing, random drug testing and post-accident drug and alcohol testing DOT History We have been licensed as a Passenger Stage company for over twenty-seven years and are proud of our safety record Our management and operating staff and systems have also qualified us to be certified as a motor carrier for the US Department of Defense and a SPAB (School Pupil Activity Bus) carrier by the California Highway Patrol Accident plans Silverado Stages holds passenger and employee safety as the most important aspect of our business Our risk control and safety programs are an integral part of our operations management We have designed each aspect of our operation to maximize safety for our passengers, employees and our fellow drivers Safety first is constantly emphasized to drivers as well as to supervisors and maintenance staff Emergency Handling In the event there is an emergency situation on the road away from the facility, a Road Supervisor will respond to the scene If and when a breakdown occurs, a supervisor will conduct or oversee the deployment of a replacement vehicle and the transfer of passengers If an accident occurs, a Road Supervisor will be immediately dispatched to the scene to oversee and assess the conditions They will also facilitate care of any injured passengers and the transferring of uninjured passengers The Road Supervisor will also be onsite to assist in the documentation of the incident If an injury was involved in the accident the Road Supervisor will assure the proper FTA mandated drug and alcohol screening procedure is followed Safety Plan Silverado Stages creates a safety plan for each individual division/contract, based upon their specific operations and needs The Silverado Stages team will assess the division to determine its safety needs, and then implement a series of systems safety plans Silverado Stages will develop this safety plan based upon criteria, recommendations, and formats of the Transportation Safety Institute, OSHA and APTA and consistent with FTA and other governmental requirements In addition to this recommended safety criteria, Silverado Stages utilizes safety material available through JJ Keller Among the plans that we will develop are Shuttle Bus System Safety Plan Facility Safety Plan Homeland Security Housekeeping Fire Prevention Emergency Action Response Huntington Beach Event Shuttle Services June 1,2015 Page 6 Workplace Security HazMat Exposure Control Plan (Blood borne Pathogens) Safety Inspection Silverado Stages Corporate Safety Managers visit the workplace at a minimum of twice annually Each visit includes an audit of the facility, vehicles, and a walk through inspection An annual documented facility inspection is performed, any discrepancies in the FTA and OSHA guidelines are corrected This inspection is a hands-on procedure where any safety hazards are identified and corrected Conveyance of Safety Concerns Conveyance of a safety concern is not taken lightly Any employee that feels a safety concern is an immediate issue is encouraged to report the situation to their supervisor immediately The practice of an open door policy regarding safety concerns is a requirement Monthly Safety Meetings Safety meetings are conducted with the managers, drivers, and mechanics on a monthly basis These meetings are at a minimum an hour in length, and consist of various topics that pose constant safety concerns as well as new issues that have come up Typical topics for a safety meeting are Mobility Device Securement Handling Persons with Special Disabilities Defensive Driving Refresher topics Inclement Weather Driving Techniques Emergency Procedures Proper Safety Equipment Security Issues Safety Incentive Programs Rewarding drivers for safe driving is a key ingredient in any transportation company Silverado Stages offers different incentive programs to keep drivers motivated to continue to make safety their first priority When a driver is commended for being safe, it conveys the message that they are doing their job well and that they are on the right track It also makes an example for other drivers to strive to be as safe, as well as creating goals for them to achieve Maintaining these programs as well as creating new ones is essential in keeping safety the first priority Some examples of the safety programs that would be in place are Employee of the month program Safe Miles club Safety bonuses Safe driving patches for employee uniforms' Day off rewards for safe driving Huntington Beach Event Shuttle Services June 1,2015 Page 7 Maintenance Program Maintenance Plan The maintenance plan for Silverado Stages is a comprehensive one that incorporates scheduled inspections, unscheduled maintenance, road call procedures, recording of maintenance orders, parts orders, and inventory tracking to ensure that the highest quality of performance is standard practice in our maintenance department Cleaning and maintaining the fleet is a constant process that provides for safe operations and is essential for passengers' satisfaction The scheduled inspections are not only a legal requirement, but are also a key part of our preventive maintenance plan Unscheduled repairs are brought to the maintenance department's attention either through a Driver's Vehicle Inspection Report(DVIR) or through the maintenance staff's daily observations Our road call procedure is such that when a service call has been placed by a driver, the mechanics are able to resolve the problem over the phone about 90%of the time After speaking to a driver and determining that the situation will take more than an over the phone resolution, a mechanic will take one of our service trucks to the location of the broken down vehicle If this is the case,the dispatcher will immediately dispatch a rescue vehicle to complete the route California Bus &Truck Service, Inc , the maintenance affiliate of Silverado Stages, uses Coach Manager/VMS Software to record maintenance orders, parts purchases, and locations of parts and materials in inventory By maintaining an on-site inventory of parts and supplies, Silverado Stages minimizes out-of-service time in our fleet We record maintenance orders for everything that we do to each vehicle Not only does this form of tracking assist us in determining when a type of vehicle is likely to experience a problem, it is also helpful when tracking warranty items By law, records are to be stored for one year, however, Silverado Stages stores all the maintenance records of a vehicle from the first time it is serviced In addition to our scheduled inspections, on a daily basis we read any write-ups on the Driver's Vehicle Inspection Reports and address every problem as it comes up Also our mechanics and bus washers are always on the lookout for anything that may need unscheduled maintenance Every year the maintenance department at Silverado Stages is audited by federal, state, county, and municipal agencies We are inspected annually by the California Highway Patrol in order to continue to maintain our ability to contract with all clients from school districts to tours and charters Silverado Stages complies with federal standards and routinely passes Department of Transportation surprise (roadside) inspections Also, for the purposes of transporting military personnel, the Military Surface Deployment and Distribution Command conducts an annual Facility, Terminal and Equipment inspection of our operations, The Department of Defense rates carriers on a scale of One (outstanding) to Five (unsatisfactory), and Silverado Stages has always received a rating of One, indicating that our maintenance department maintains compliance with Department of Defense directives, FMCSR, and HazMat regulations Silverado Stages annually conducts and passes opacity tests as required by the California Air Resource Board Additionally, we successfully complete annual city and county inspections, comply with regulations for waste tire and oil disposal as well as file the necessary storm Huntington Beach Event Shuttle Services June 1,2015 Page 8 water runoff reports We have always received satisfactory and compliant ratings for every terminal inspection, additionally Silverado Stages has always successfully undergone roadside inspections Safety is paramount to the successful operations of a maintenance department, and Silverado Stages makes safety its main concern We make sure we have a safe work environment At our monthly safety meeting, the maintenance department is instructed on hazardous materials handling, forklift operation, use of the column lifts, use of the tire safety cage when mounting tires, the correct wearing of back support belts and safety goggles, having a spotter when moving vehicles, use of the eyewash station, and the importance of keeping a clean workplace Preventive Maintenance Program Silverado Stages has implemented a preventive maintenance program that has significantly lowered the instances of road calls This has meant less work hours per mechanic, and has enhanced the experience of our passengers and lead to greater client retention as well as respect within the industry The successful preventive maintenance program at Silverado Stages is centered on a concept of foresight and scheduling We service all vehicles A/C systems in March and April in order to prevent an A/C failure in the summer months In the same manner we service all heaters and defrosters in the month of September so as to eliminate any discomfort for our passengers during the autumn and winter months Additionally, with the regularly scheduled A inspections of vehicles, we also perform an 18 point maintenance service of our wheelchair lifts This service includes draining and refilling the hydraulic fluid reservoir and making sure that all the pins and pivot points are functioning properly Silverado Stages knows that preventive maintenance is the best way to eliminate wheelchair lift failure and to give the best riding experience for all our passengers Our most frequent inspections, the A and B, allow us to address and repair many mechanical issues so as to keep the vehicles up to operating standards The C inspection is even more thorough, and requires a complete tear down and inspection of some of the vehicles' most vital functions The C inspection consists of a thorough examination of a vehicle's brake components including the replacement of all springs and rollers as well as greasing the caliper pins Silverado Stages has a preventive maintenance program that limits the need for road calls, provides safety and comfort for our passengers and drivers, and is raising the standards in this industry Maintenance Schedule Silverado Stages maintenance program is an integral part of our operations management and has been designed to maximize the safety of our passengers, our maintenance personnel, and drivers In accordance with California state law, the highest standard in the U S , Silverado Stages regularly inspects all buses in its fleet We have four major inspections, designated A through D The A inspection occurs every 3,000 miles or 45 days This inspection begins by clearing all of the Driver's Vehicle Inspection Reports, which are filled out every time the coach is operated Then the inspection focuses on the interior functions of the bus, Huntington Beach Event Shuttle Services June 1,2015 Page 9 including checking entry door operation, all warning light and alarms, the heater, A/C and defroster, windshield wipers and windshield and window condition, interior lights, fire extinguisher and emergency exits, an applied brake test, and making sure the coach has road warning triangles, tire chains in good condition, and ample spare oil, coolant, belts and bulbs The A inspection continues to the exterior of the coach, testing all lights and signals, changing the A/C —Heater screen, checking the mirrors' condition and mounting, checking the axle, oil hub and lug nuts, and inspecting the condition of the tires Then the A inspection focuses on the brakes where we check the adjustment, inspect linings, discs and rotors, inspect all the lines, hoses, linkage, bushings, valves and calipers Next the A inspection covers the engine compartment There we check all fluids, belts, the condition of hoses and lines, the idler bearings, turbo charge and air cooler boots, the exhaust system, the water pump and fan clutch, replace the air filter, and clean and check the battery connections Finally,the A inspection focuses on the undercarriage of the coach We inspect the kingpin and wheel bearing, front and rear shocks and radius rod bushings, sway bar, all air bags, the starter mounting and connections, transmission, radiator, driveshaft, U joints, and differential Also we check the steering box, A/C condenser fans, fuel tank, and all wires and hoses that run under the coach We conduct a B inspection every 15,000 miles At this time we change the oil and oil filters as well as the fuel filters, check the A/C Freon, washer fluid, battery water, and all motors Additionally, we lube all door hatches, and service the air cleaner The C inspection occurs every 48,000 miles This requires a complete tear down and inspection of some of the vehicles' most vital functions, bearings, rotors, brake drums, and brake calipers With this inspection we change the transmission fluid and filter, and change the coolant filter Also, we lube the brake anchor pins, check and adjust regulator voltage, check wheel bearings and seals, front axle alignment, and blower and A/C drive belt regulator pressures We perform a D inspection every 100,000 miles With this inspection we remove, clean and rotate batteries Also, we change the air dryer cartridge, power steering filter, radiator drive gearbox oil, and differential oil Additionally, we lube air cylinders, and the steering column, we also check engine thermostats and the automatic engine shut down system as well as inspecting the air line check valves and pressure regulating valves Cleaning Plan The condition of the vehicles is a powerful communicator of the service standards of the shuttle operation ---this fosters appreciation by our passengers and the pride and morale of our team Silverado Stages has bus cleaning procedures that not only emphasizes the outward appearance of the vehicles, but also the interior and engine compartment We use wash machines on dedicated wash pads In addition to the washing of a vehicle's body, we also clean windshields, mirrors and wheels, and periodically wax the vehicles Silverado Stages employs bus washers whose sole responsibility is detailing of the interior of all vehicles in the fleet This detailing involves vacuuming and cleaning of Huntington Beach Event Shuttle Services June 1,2015 Page 10 seat upholstery, scrubbing the footsteps and all floors, and cleaning dashboard and all other accessories in the interior of a vehicle Additionally, we regularly steam clean the engine and undercarriage of all vehicles By taking this cumulative approach to bus cleaning, Silverado Stages maintains a standard that passengers and drivers appreciate and have come to expect from an industry leader Customer Service Plan Customer service starts with our first contact with our client, in many cases, this is by phone or internet interaction Our staff selection process is akin to that used by most progressive hospitality(hotel and restaurant) companies, we obviously look for technical skills and licenses but also conduct personality tests and evaluate candidates for a friendly, flexible, people-oriented and positive outlook How all of our staff, from drivers to phone-answerers, interacts with our passengers and clients has a huge impact on satisfaction Interest, responsiveness and a smile can overcome inconvenience or irritation in almost every case Our Drivers' attitudes, grooming and responsiveness are of utmost importance and we are careful to provide positive feedback in support of good performance Our hiring,training and feedback programs result in exceptional staff and service performance We expect to uphold the highest standards in upkeep and cleanliness of the vehicles The condition of the vehicles is a powerful communicator of the standards of service of the shuttle operation Finally, we are available to respond to any communication from our clients and passengers, including extension of our central customer service call center to "backstop" our local staff to handle incoming call volume during the day as well as outside normal working hours Our Control Center provide 24 hours response outside of normal working hours Silverado Stages has a"passion to serve", attentiveness, responsiveness, and creativity, along with a solid work ethic and great systems and procedures We developed this by building our company around high-expectation charter and tour clients ---this service culture is an important element of what we provide with your contract Employee Training Program During the review and hiring process Silverado Stages takes into consideration each applicants social and customer service skills as we believe them to be equally important as the education and qualifying skills needed for each position Silverado understands that great service is the only differentiator in today's competitive world and every company is investing in hiring professionals with a service oriented attitude We look for good communication, listening and problem solving skills Being flexible, taking the initiative, proactive and being professional are traits we look for, encourage, tram and instill in all of our employees Corporate Training Support Silverado Stages directly supports our local training programs with two dedicated corporate support positions Jennifer Werkowski—Compliance& Risk Management provides oversight and direction for training programs to all local Silverado Stages terminal operations Robert Stuart—Senior Driver Huntington Beach Event Shuttle Services June 1,2015 Page 1 I Trainer/Road Supervisor oversees all safety and training program content and implementation He not only ensures that Silverado Stages policies are followed, but also makes sure that all operating terminals meet or exceed legal or regulatory requirements of local, state, and federal agencies Our training program has a proven track record of success and has been implemented across the board in all of our operations Our ability to modify and cater our training and customer service programs to each specific contract has proven to be very effective Coach Operators As previously outlined in the Management and Operations Plan, our new coach operators undergo a combination of classroom and behind the wheel training totaling 96 hours Beyond this initial training we regularly provide Refresher training is an ongoing process and conducted at the monthly driver safety meetings as well as through the distribution of written materials obtained from various sources Silverado Stages, views safety meetings as our best opportunity to provide our operators with new information, the latest safety techniques, and additional training on company policies Above and beyond this monthly safety training, our Monthly Safety Initiative is continuous, including, posters, supervisor talking points, training DVD and safety messages Suppliers, such as the motor coach builders, air-conditioning and transmission manufacturer's representatives are guest speakers and educate the operators on new applications or teach proper techniques for using air-brakes, etc Silverado's success depends on satisfying our clients and customers Operators are expected to treat customers,courteously and with the utmost respect at all times Customer Safety and Service is at the top of the list, right along with training for our Special Needs Passengers You will see in the Coach Operators Manual we begin our training by instructing our coach operators that courtesy is (being considerate and polite) As each service area is discussed, they are made aware that decisions are based upon the professional training they received and their experience as a Coach Operator Although every situation may have different elements in the decision making process, they are asked to keep in mind that the more you are inconsistent in applying Silverado's policy the more difficult it is for fellow Coach Operators to do theirjob The training covers areas starting at the beginning of the driver first and last interaction with the customer— Loading and Unloading It also covers the challenging areas of customer service of how to deal with unruly and intoxicated passenger ADA - Special Needs Passengers Huntington Beach Event Shuttle Services June 1,2015 Page 12 Silverado is committed to providing exemplary service to all passengers Operators are expected to be able to handle the needs of all passengers including those that might have special needs This would include individuals with mental and/or physical disabilities We teach our operators that providing transportation to individuals with disabilities allows them greater mobility and independence in traveling to work, school, shopping, medical appointments and a variety of important lifestyle destinations We emphasize in our training how important it is to understand the different types of individuals with disabilities that they will interact with in the fixed route service and instruct them in the variety of communication techniques that can assist them in meeting the special needs of these passengers Some of the techniques covered during training are the careful handling of visual and hearing impaired passengers and their service animals Establish attentive body language (face the passenger when possible—many individuals rely on reading lips and nonverbal body cues) and the proper loading and unloading of wheelchairs Throughout the year, special guest instructors from the local disability community, advocacy, or training organizations will be invited to our monthly safety meetings Ongoing passenger sensitivity course materials also include handouts, role-playing exercises, guest lecturers and video presentations The main emphasis of our program is that riders are people first, and they are the best source for finding out what assistance they want or need All Employees Regardless of their position with Silverado, all of our employees are trained in the area of providing good customer service following many of the same elements found in the Coach Operators Manual Maintaining Coach Operator Awareness of ADA Compliance Operators have a daily reminder of Silverado's obligation to complying with the American with Disabilities Act and our commitment to providing exemplary service to passengers with disabilities Driver are required, as part of their Daily Vehicle Inspection Report, to cycle the wheelchair lift to make sure it is properly functioning before they put the coach into service ADA is always a topic of discussion and at the monthly driver's safety meeting which is conducted by both the Operations and Safety Manager As proof of participation operators, mechanics and all staff members attending this meeting are required to sign in on a company form A copy of this form is placed in their personnel file along with subject matter reviewed and discussed Customer Complaint Procedures Whenever a customer registers a complaint in person, the customer service representative will ask for the customer's name, address, contact information and make every attempt to resolve the issue immediately Huntington Beach Event Shuttle Services June 1,2015 Page 13 The complaint and resolution will be written up on the prescribed company form. Any issue that cannot be resolved immediately will be investigated and followed up with by the Customer Service Manager. He/she will respond in writing to the customer informing them how the issue was resolved. A copy of the correspondence or e-mail will be kept in a file designated for this purpose and provided to Silverado's Customer Relations Department. The recording of customer comments provides necessary statistical data for the Customer Relations Department as well as providing information to the Scheduling Department and a tool for terminal management to monitor for Operator performance trends. This tracking matrix assists management in determining appropriate action for an Operator who may be experiencing a trend in Customer Comments. Customer Suggestions will be evaluated and acted upon appropriately. If contact information has been provided,the Customers Relations Department will acknowledge and thank the customer and let them know how their suggestion was acted upon. C. Methodology 1) We will assign Service Coordinators/Field Supervisors to be onsite during each of the five(5) service days, during all hours of transportation service. These supervisors will be the primary Point of Contact between your staff and our drivers so that service schedules, lunch breaks, etc. can be adjusted in the moment to optimize service. These Supervisors will also be available to respond to any issues that may arise. Our Central Control Center is staffed 24x7 to provide continuous dispatch support. Additionally,we will schedule a break driver so that driver lunch breaks can be taken without break in transportation service. 2) The training and service orientation of our staff is described above. 3) We are proposing to furnish ADA CNG-fueled Minicoaches. There are two sizes available and pricing for each are summarized below. We should review your needs and assign specific vehicles to each day immediately in order to assure their availability. We currently have four(4) available 2010 Model Ford E450 22-passenger Minicoaches. This unit size was recently used for the Orange County Huntington Beach Edinger Bridge Emergency Shuttle. Huntington Beach Event Shuttle Services June 1,2015 Page 14 We have currently five(5) available 29-passenger Minicoaches. These coaches have been used by Cal Poly Pomona for their campus shuttle and are 2009 model Starcraft Chevrolet XL, 32 ft. long, with twenty-nine (29)peripheral seats as shown above. The Bronco Express graphics will be removed or covered before putting into service for you. !_ HIM@ ®� 4)As noted above,we will have onsite supervision and support from our Central Control Center. The minicoaches are based in Placentia and we will have backup units and drivers available for dispatch as may be necessary. We also have service trucks and mechanics that can be dispatched from our Placentia Terminal to respond to any onsite issues. 5) We will not be handling cash for the five service days in Huntington Beach. D. Staffine Key management staff are described above. g E. Oualiflcations Business and staff qualifications are described above. Customer references include: Hearst Castle, State of California -July 2012 to date We operate sixteen (16)29- and 57-passenger CNG fueled buses that transport guests from the Visitor Center up to the top of the mountain at San Simeon. +� This involves about 800,000 passengers per year with an annual contract value just over$2.1 M. Brooke Gutierrez District Superintendent State of California, Hearst Castle - 750 Hearst Castle Road San Simeon, Ca 93452 MILES 50 (805) 927-2065 bgutierrez@hearstcastle.com Huntington Beach Event Shuttle Services June 1,2015 Page 15 Orange County/John Wayne Airport Parking Shuttles(Remote Passenger and Emplovice Parking Lots)- September 2010 to date We operate fifteen(16) CNG fueled 14- and 28-passenger shuttles 20 hours/day, 365 days/year connecting all JWA Terminals and remote parking lots. Annual contract value is $2.OM. Robert S. Holden - Manager, Landside Operations , John Wayne Airport 1WP 1801 Airway Avenue Costa Mesa, CA 92707 949-252-5243 rholdenna.ocair.com OC Emergency Shuttle-Huntington Beach Edinger Bridge Outage We recently ran an emergency shuttle for about 45 days to support a bridge outage. This project used 22-passenger shuttles that are one of the vehicle choices for the proposed Event Shuttle. The project coordinator for Orange County was: Lori Hanson, Manager, OC Public Works 2301 N. Glassel Street, Orange, CA 92865 714-955-0231 lori.hansonaa,ocpw.oc og v.com F. Fee Proposal Our proposed price is a combination of components, covering the five(5) days of service outlines in your RFP (July 4, July 25, 25 and August 1, 2). 1. Project Management-this includes planning the service and providing onsite supervision. $2,400.00. 2. Hourly Service Fee-this covers the vehicle selected based on Service Hours(start to stop of daily service) and includes deadhead transportation and fueling, break drivers. 22-passenger shuttles: $84.00/service hour 29-passenger shuttles: $93.00/service hour The hourly service fee is based on a minimum charge often (10) hours per vehicle deployment. Comments to RFP and Draft Service Agreement Our proposal does not include certain of the specified items; most of which are applicable to the Summer Shuttle, which we are not responding to. We believe the only potential exception is that we do not have PA or video systems in these vehicles. If needed,we can make provision for them at additional cost. If you find our proposal attractive,we can quickly review the proposed Service Agreement and negotiate mutually agreeable terms. This can include provision for a multi-year agreement. SUA It INSURANCE AND INDEMNIFICATION WAIVER �im i il&wh, MODIFICATION REQUEST 1 Requested by Simone Slifman 2 Date 6/17/15 3 Name of contractor/permittee Silverado Stages, Inc 4 Description of work to be performed Passenger shuttle service on July 4, 25, 26 and August 1, 2, 2015 5 Value and length of contract NTE $28,000 - five days of service total 6 Waiver/modification request Deductible on GL of$25,000 exceeds our limit 7 Reason for request and why it should be granted This vendor is providing five (5) days of service Unless we are providing a contract for ongoing service, it doesn't make sense to them to spend money to reduce their deductible We have no other vendors available to provide this service so if we deny the waiver, we will not have free shuttle service in 2015 8 Identify the risks to the City in approving this waiver/modification None The financials demonstrate that Silverado is successful and solvent and can pay the deductible in the event of a claim �/[7��Sr Departm t Head Signature Date APPROVALS Approvals must be obtained in the order listed on this form Two approvals are required for a request to be granted Approval from the City Administrator's Office is only required if Risk Management apA thi City Attorney' Office disagree 1. i�k Management pproved ❑ Denied w f 7 1 Signature Dafte 2. City Attorney's Office ❑ Approved ❑ Denied S i9pkure Date 3. City Manager's Office Approved El Denied ure Date If approved, the completed waiver/modification request is to be submitted to the City Attorney's Office along with the contract for approval Once the contract has been approved, this form is to be filed with the Risk Management Division of Human Resources Insurance Waiver Form doc 6/17/2015 1 11 00 PM SILVE-1 OP ID OA ACORN" DATE(MM/DDIYYYY) �,...- CERTIFICATE OF LIABILITY INSURANCE 06/03/2015 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER IMPORTANT If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s) PRODUCER CONTNAME ACT Oryhen Atanesyan TIB Transportation Ins Brokers PHONE FAX 425 West Broadway,Suite 400 A/c No Ext) (A/C,No Glendale,CA 91204 p MAIL DRESS oatanesyan tibinsurance com Jack Sandstrom INSURER(S)AFFORDING COVERAGE NAIC# INSURER A Republic Indem Co of Amenca INSURED Silverado Stages,Inc TCP9069 INSURER B DBA Silverado's Courtesy Shuttle Service INSURER C 241-B Prado Rd INSURER D San Luis Obispo,CA 93401-7309 INSURER E INSURER F COVERAGES CERTIFICATE NUMBER REVISION NUMBER THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS INSR TYPE OF INSURANCE D POLICY EFF POLICY EXP LIMITS LTR POLICY NUMBER MMIDDIYYYY MM/DDIYYYY GENERAL LIABILITY EACH OCCURRENCE $ DAMAGE TO RENTED COMMERCIAL GENERAL LIABILITY PREMISES Ea occurrence $ CLAIMS-MADE171 OCCUR MED EXP(Any one person) $ PERSONAL&ADV INJURY $ GENERALAGGREGATE $ GEN L AGGREGATE LIMIT APPLIES PER PRODUCTS-COMP/OP AGG $ POLICY PRO- LOC $ AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT Ea acadent $ ANY AUTO BODILY INJURY(Per person) $ ALL OWNED SCHEDULED BODILY INJURY(Per accident) $ AUTOS AUTOS NON-OWNED PER ACC PROPERTYIDENT DAMAGE $ HIRED AUTOS AUTOS UMBRELLA LIAB OCCUR EACH OCCURRENCE $ EXCESS LIAB CLAIMS-MADE AGGREGATE $ DED I I RETENTION$ $ WORKERS COMPENSATION WCSTATU- OTR H- AND EMPLOYERS LIABILITY TORY LIMITS E A ANY PROPRIETOR/PARTNER/EXECUTIVEY/N X 18702802 02/01/2015 02/01/2016 EL EACH ACCIDENT $ 1,000,000 OFFICER/MEMBER EXCLUDED' N I A (Mandatory in NH) E L DISEASE-EA EMPLOYEE $ 1,000,000 If yes describe under DESCRIPTION OF OPERATIONS below E L DISEASE-POLICY LIMIT $ 17000,000 DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES(Attach ACORD 101,Additional Remarks Schedule,if more space is required) CERTIFICATE HOLDER CANCELLATION CITYH04 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN City of Huntington Beach ACCORDANCE WITH THE POLICY PROVISIONS 2000 Main Street Huntington Beach,CA 92648 AUTHORIZED REPRESENTATIVE ©1988-2010 ACORD CORPORATION All rights reserved ACORD 25(2010/05) The ACORD name and logo are registered marks of ACORD SILVE-1 OP ID.JA .a► ® CERTIFICATE OF LIABILITY INSURANCE FDATE(MMIDDIYYYY) _l 06/03/2015 -1 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER IMPORTANT* If the certificate holder Is an ADDITIONAL INSURED, the policy(ies) must be endorsed If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s) PRODUCER CONTACT NAME Janette Monti TIB Transportation Is Brokers 425 West Br adway,nS`i e 400 A/C NNo E.A Ext-167 FAX No Glendale,CA 91204 E MAIL ADOREss jmonti@tibinsurance com INSURERS AFFORDING COVERAGE NAIC# i INSURER A Lancer Insurance Company 26077 f INSURED Silverado Stages, Inc INSURER B 241-B Prado Rd San Luis Obispo,CA 93401-7309 INSURERC INSURER D INSURER E INSURER F COVERAGES CERTIFICATE NUMBER REVISION NUMBER THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS INSR I TYPE OF INSURANCE POLICY NUMBER MMIDD/YYYY MM oD1POLICYYX LTR YY LIMITS GENERAL LIABILITY EACH OCCURRENCE $ 5,000,00 A X COMMERCIAL GENERAL LIABILITY X GL157027#8 02/01/2015 02/01/2016 pREM SES Ea occurrence $ 100,000 CLAIMS-MADE OCCUR MED EXP(Any one person) $ 5,00 PERSONAL&ADV INJURY $ 5,000,00 GENERAL AGGREGATE s 5,000,000 GEN'L AGGREGATE LIMIT APPLIES PER PRODUCTS-COMPIOP AGG s EXCLUDE X POLICY PRO LOC DEDUCT $ 26,00 -AUTOMIDWLE-LIAMLITY QMBLNED_$INGLE LIMIT 5,a0 — (Ee accident) - _ A ANY AUTO X BA161820#8 02/01/2015 02101/2016 BODILY INJURY(Per person) $ ALLOWNED X SCHEDULED BODILY INJURY(Per accident) $ 1 AUTOS AUTOS X S X NON-OWNED P AGE ROPERTY DAM HIRED AUTO $ AUTOS PER ACCIDENT X Owned DEDUCT $ 26,00 ' UMBRELLA LIAB , OCCUR EACH OCCURRENCE $ EXCESS LIAB I CLAIMS-MADE AGGREGATE $ DED RETENTION$ I $ WORKERS COMPENSATION WC STATU- lOTH- AND EMPLOYERS'LIABILITY Y I N ER ANY PROPRIETORIPARTNERIEXECUTIVE ❑ NIA E L EACH ACCIDENT $ OFFICER/MEMBER EXCLUDED? (Mandatory in NH) E L DISEASE-EA EMPLOYEE $ If yes,describe under — DESCRIPTION OF OPERATIONS below E L DISEASE-POLICY LIMIT 1$ i 1 DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (Attach ACORD 101,Additional Remarks Schedule,If more space is required) Shuttle Service over several dates in July and August.City of Huntington I Beach, its elected or appointed officials, agents, officers, employees and ' volunteers are added as Additional Insureds but only to the extent the Certificate Holder is held liable for the conduct of the Named Insured Endorsements are attached I I CERTIFICATE HOLDER CANCELLATION CITYH04 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN The City of Huntington Beach ACCORDANCE WITH THE POLICY PROVISIONS 2000 Main Street Huntington Beach, CA 92648 AUTHORIZED REPRESENTATIVE Im- 1988-2010 ACORD CORPORATION All rights reserved ACORD 25(2010/05) The ACORD name and logo are registered marks of ACORD I i POLICY NUMBER GL157027#8 COMMERCIAL GENERAL LIABILITY ` CG 20 10 04 13 's THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS - SCHEDULED PERSON OR ORGANIZATION This endorsement modifies insurance provided under the following 1 COMMERCIAL GENERAL LIABILITY COVERAGE PART SCHEDULE i Name Of Additional Insured Person(s) f� Or Organizations Locations Of Covered Operations I THE CITY OF HUNTINGTON BEACH 2000 MAIN STREET HUNTINGTON BEACH, CA 92648 Information required to complete this Schedule, if not shown above, will be shown in the Declarations i A. Section II — Who Is An Insured is amended to B. With respect to the insurance afforded to these include as an additional insured the person(s) or additional insureds, the following additional j organization(s) shown in the Schedule, but only exclusions apply with respect to liability for "bodily injury", "property This insurance does not apply to "bodily injury" or damage" or "personal and advertising injury" � caused, in whole or in part, by 'property damage occurring after 1 All work, including materials, parts or 1. Your acts or omissions, or equipment furnished in connection with such 2. The acts or omissions of those acting on your work, on the project (other than service, behalf, maintenance or repairs) to be performed by or in the performance of your ongoing operations for on behalf of the additional insureds) at the the additional insured(s) at the location(s) location of the covered operations has been designated above completed, or However 2. That portion of "your work" out of which the injury or damage arises has been put to its 1. The insurance afforded to such additional intended use by any person or organization insured only applies to the extent permitted by other than another contractor or subcontractor law, and engaged in performing operations for a 2 If coverage provided to the additional insured is principal as a part of the same project required by a contract or agreement, the insurance afforded to such additional insured will not be broader than that which you are required by the contract or agreement to provide for such additional insured �� CG 20 10 04 13 ©Insurance Services Office, Inc, 2012 Page 1 of 2 I i C. With respect to the Insurance afforded to these 2 Available under the applicable Limits of additional insureds, the following is added to Insurance shown in the Declarations, Section III—Limits Of,insurance• whichever is less If coverage provided to the additional insured is This endorsement shall not increase the required by a contract or agreement, the most we applicable Limits of Insurance shown in the { will pay on behalf of the additional insured is the Declarations amount of insurance 1. Required by the contract or agreement, or fj , I 9 i I t I 1 '4 Page 2 of 2 © Insurance Services Office, Inc , 2012 CG 20 10 04 13 I 7 —zr3�.-�2;r-..s t+-+— - -•s.,s.'a'r--cta�aa ate' -t ,--'T— r-•,--_—_-_--_-r--_• :r-3 ;,x-=,,."' -i'�:�rn-" r z;rr--.—,..i_—.�-- _ . , _ F r I d , GU 207 (AIP) i (Ed. 6-78�) ENDORSEMENT This endorsement, effective on 6/03/15 at 12 : 01 A.M. standard time, forms a part of Policy No. BA161820#8 of the LANCER INSURANCE COMPANY (Name of insurance company) i I Issued to Silverado Stages, Inc . by LANCER INSURANCE COMPANY Autl Pdfized Representative It is hereby understood and agreed that the following is added as Additional 1 Insured only with respects to operation of the named insured. d I Name : THE CITY OF HUNTINGTON BEACH Addr: 2000 MAIN STREET HUNTINGTON BEACH, CA 92648 J , i t y ISSUE DATE: 6/03,/15 Page 1 of 1 (Ed. 6-78)