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HomeMy WebLinkAboutTransportation Concepts - 2017-06-05 Dept. ID PW 17-028 Page 1 of 2 Meeting Date:6/5/2017 a, CITY OF HUNTINGTON BEACH REQUEST FOR. CITY COUNCIL ACTION r MEETING DATE: 6/5/2017 SUBMITTED TO: Honorable Mayor and City Council Members SUBMITTED BY: Fred A. Wilson, City Manager PREPARED BY: Travis K. Hopkins, PE, Director of Public Works SUBJECT: Approve and authorize execution of a two-year Local Shuttle Service Contract with Transportation Concepts in an amount not-to-exceed $380,000 to provide free, seasonal shuttle service between various city destinations Statement of Issue: A new seasonal shuttle service is being funded with an OCTA transit grant with local participation funds from the City and Visit HB. The project was added to the City's 2016/17 Capital Improvement Program earlier this year and a formal proposal process has resulted in a staff recommendation to award the contract and begin services. Financial Impact: The project is already included in the City's current Capital Improvement Program and recommended for on-going funding in the next fiscal year. City matching funds for the project are expected to be less than $25,000 per year and are budgeted in Air Quality Management District account 20185201.82800. Additional funding through an OCTA grant of $151,812 is available in Project V Grant Fund account 124390101.69505. Recommended Action: Authorize the Mayor and City Clerk to execute a two-year "Shuttle Services Agreement" with two (2) one-year options for renewal to Transportation Concepts to provide all shuttle services in an amount not to exceed $380,000. Alternative Action(s): Reject proposals and not award the contract, and forego any funding for the program through OCTA Analysis: The City applied for and was awarded funding for a local transit service in 2016. At the February 6, 2017, meeting of the City Council, the City authorized execution of a cooperative agreement with OCTA, amended the Capital Improvement Program providing a commitment to develop and provide the free local transit service with approximately 90 percent of funding being provided through OCTA. The local transit service will be a free, seasonal service connecting some key inland locations in the City with the downtown, beach and coastal uses. A diagram of the route concept is provided in Attachment 2. Following authorization from the City Council in February, staff developed and circulated a request for proposals from qualified transit service providers. The process was administered through the City's Purchasing Division. Two proposals were received and reviewed for compliance with the Item 11 . - I HB -102- Dept. ID PW 17-028 Page 2 of 2 Meeting Date: 6/5/2017 project requirements and ability to provide the desired services. The proposal from Transportation Concepts was determined to be the best submittal and includes service costs that are within the funding parameters dictated by the grant. Transportation Concepts did not submit the lowest cost for services. The first year hourly rate for service (inclusive of all operating and maintenance costs) is $79.95 per hour for Transportation Concepts. The other proposer, Metropolitan Shuttle, submitted a cost proposal with a first year hourly rate of $75 per hour. However, the proposal from Transportation Concepts provided a far more comprehensive review of services to be provided and included the additional service of GPS bus locating for patrons and the purchase of a new 2017 shuttle for the service. The City and Visit HB have both had excellent first hand working experiences with Transportation Concepts in providing other special event shuttle services. In future years, the services are programmed to begin on weekends starting in April with daily services beginning after Memorial Day and extending through Labor Day. Weekend services will then continue through the end of September each year. Due to the timing of getting these services secured in the first year, we anticipate beginning services just before the Fourth of July weekend this year. Total contract costs are estimated to not exceed $380,000 with actual costs being paid per hour of service provided. This includes the initial two-year term and the maximum of two additional one- year extensions, and accounts for the shortened first year. Staff will review the services provided, budget and financial viability of the program each year. If any significant modifications are made to the service requiring a review of the total contract costs, staff will return to the City Council with recommendations. Strategic Plan Goal: Improve quality of life Attachment(s): 1. Shuttle Service Agreement 2. Local Transit Circulator Route diagram HB -103- Item 11 . - 2 ATTACHMENT # 1 SHQTrLE SERVICES AGREEMENT THIS AGREEMENT, made and entered into this 5th day of June, 2017 by and between the City of Huntington Beach, a charter city and municipal corporation of the State of California (hereinafter "City") and Parking Concepts, Inc., a California corporation(hereinafter"Contractor"). RECITALS A. The City desires to provide shuttle services for visitors to the city's downtown; and B. City desires to retain a Contractor having special skill and knowledge in the operation of shuttle services;and C. Contractor represents that Contractor is able and willing to provide such services to the City;and D. In undertaking the performance of this Agreement,Contractor represents that ` it is knowledgeable in its field and that any services performed by Contractor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth,the parties agree as follows: 1. SCOPE OF SERVICES f Contractor will provide shuttle services as identified in Exhibit A-Scope of Services,which is attached hereto and incorporated by this reference. j 2. COMPENSATION j a. City agrees to pay, and Contractor agrees to accept as total payment for its j services rendered under this Agreement, a sum not to exceed Three Hundred Eighty Thousand Dollars ($380,000.00) during the term of this Agreement i b. Contractor may submit biweekly invoices but must submit documentation, such as driver's log, showing the actual times and hours worked by the shuttle drivers and hours of actual operation. f C. Payment by City shall be made within thirty(30) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. Payment need not be made for work which fails to meet the 17-5737.001/158995/DO 1 standards of performance set forth in the Recitals which may reasonably be expected by City. d. If the City elects to extend the term,the Contractor will be allowed annual contract adjustments in years two and three. Contract adjustments shall be equivalent to the lower of 3.5 percent or the year-to-year percentage change of the Los Angeles-Riverside-Orange County Consumer Price Index for all Urban Consumers (CPI-U). Annual adjustments will go into effect on the eve of each contract anniversary date. 3. TERM This Agreement shall commence on June 5,2017 and terminate October 1, 2018, unless terminated earlier in accordance with Section 12, below. The Agreement may be extended for two (2) one-year periods by written consent of the parties. The City shall notify the Contractor of its intent to exercise its extension option by September 1 of each subsequent year. 4. INDEPENDENT CONTRACTOR Contractor shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer-employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Contractor performs the services which are the subject matter of this Agreement; however, the services to be provided by Contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services. Contractor shall pay all salaries and wages, employer's social security taxes,unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 5. INSURANCE a. Workers' Compensation and Employer's Liability Insurance. Pursuant to California Labor Code Section 1861, Contractor acknowledges awareness of Section 3700 et seq. of this Code, which requires every employer to be insured against liability for workers' compensation; Contractor covenants i that it will comply with such provisions prior to commencing performance of the work hereunder. Workers' compensation shall be as required by the State of California (Statutory Limits) and Employer's Liability Insurance with a limit of not less than one million dollars ($1,000,000)per accident for bodily injury or disease. i i 17-5737.001/158995/DO 2 Contractor shall require all subcontractors to provide such workers' compensation and employer's liability insurance for all of the subcontractors'employees. Contractor shall furnish to City a certificate of waiver of subrogation under the terms of the workers' compensation and employer's liability insurance and Contractor shall similarly require all subcontractors to waive subrogation. b. General Liability Insurance. In addition to the workers' compensation and employer's liability insurance and Contractor's covenant to defend, hold harmless and indemnify City,Contractor shall obtain and furnish to City, a policy of general public liability insurance, including motor vehicle coverage covering the Project/Service. This policy shall indemnify Contractor, its officers, employees and agents while acting within the scope of their duties, against any and all claims arising out or in connection with the Project/Service,and shall provide coverage in not less than the following amount: combined single limit bodily injury and property damage, including products/completed operations liability and blanket contractual liability, of Ten Million Dollars ($10,000,000) per occurrence and in the aggregate. If coverage is provided under a form which includes a designated general aggregate limit, the aggregate limit must be no less than Ten Million Dollars ($10,000,000) for this Project/Service. This policy shall name City, its officers, elected and appointed officials, employees, agents, and volunteers (the "Additionally Insured Parties") as Additional Insureds and shall specifically provide that any other insurance coverage which may be applicable to the Project/Service shall be deemed excess coverage and that Contractor's insurance shall be primary and non-contributing with any other valid and collectible insurance or self-insurance available for the Additionally Insured Parties. Any available insurance proceeds in excess of the minimum coverage amount specified herein shall be available to the Additionally Insured Parties. All coverage available to Contractor shall also be available to the Additionally Insured Parties. If the Contractor maintains higher limits than the minimum requirement, the City requires and shall be entitled to coverage for the higher limits maintained by the Contractor. Under no circumstances shall above-mentioned insurance contain a self- insured retention, or a"deductible"or any other similar form of limitation on the required coverage. Contractors shall be responsible for causing all Subcontractors to maintain the same types and limits of insurance coverage as that required by Contractor by this Agreement. C. Automotive Liability Coverage. The Contractor shall maintain automotive liability insurance covering bodily injury and property damage for all activities of the Contractor arising out of or in connection with the work to be performed under this Agreement, including coverage for 17-5737.041/158995/DO 3 owned, hired, and non-owned vehicles, in an amount not less than ten million dollars ($10,000,000) combined single limit for each occurrence and in the aggregate. There shall be a separate "additional insured endorsement"page listing both the policy number and naming the"City of Huntington Beach, its officers, elected or appointed officials, employees, agents and volunteers"as additional insured on the endorsement. d. Certificates of Insurance; Additional Insured Endorsements. Prior to commencing performance of the work hereunder, Contractor shall famish to City certificates of insurance subject to approval of the City's Attorney evidencing the foregoing insurance coverages as required by this Agreement;the certificates shall: 1. provide the name and policy number of each carrier and policy; . 2. state that the policy is currently in force;and 3. promise to provide that such policies will not be canceled or modified without thirty(30)days' prior written notice of City. Contractor shall maintain the foregoing insurance coverages in force at all times during the term of this Agreement with the City. The requirement for carrying the foregoing insurance coverages shall not derogate from the Contractor's defense,hold harmless and indemnification obligations as set forth under this Agreement. City or its representative shall at all times have the right to demand the original or a copy of all the policies of insurance. Contractor shall pay, in a prompt and timely manner,the premiums on all insurance hereinabove required. Contractor shall provide a separate copy of the additional insured endorsement to each of Contractor's insurance policies, naming the Additionally Insured Parties as Additional Insureds to the City Attorney for approval prior to any payment hereunder. A statement on an insurance certificate will not be accepted in lieu of the actual endorsement. Contractor shall require all Subcontractors to name Contractor,its officers, employees and agents, and the Additionally Insured Parties as Additional Insureds, using ISO form number CG2030390413 or coverage at least as broad. Contractor shall verify that every Subcontractor's policy endorsement complies with the requirements set forth herein. 6. INDEMNIFICATION Contractor hereby agrees to protect, defend,indemnify and hold harmless City,its officers,elected and appointed officials, employees, agents,and volunteers from any and all, claims, damages, losses, expenses, judgments, demands, defense costs, and 17-5737.001/158995/DO 4 consequential damage or liability of any kind or nature, however caused to anyone, including clients and other members of the public, including those resulting in or from death or injury. This includes death or injury arising directly or indirectly out of the obligations or operations herein undertaken by Contractor, caused in whole or in part by any negligent act, omission, or intentional act of the Contractor, any subcontractors, anyone directly or indirectly employed by any of them, or anyone for whose acts any of them may be liable, including but not limited to concurrent active or passive negligence or willful misconduct. Contractor will conduct all defenses at its sole cost and expense and City shall approve selection of Contractor's counsel. This indemnity shall apply to all claims and liability regardless of whether any insurance policies are applicable. The policy limits do not act as a limitation upon the amount of indemnification to be provided by Contractor. 7. CONFIDENTIALITY If Contractor receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Contractor agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information,but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Contractor disclosed in a publicly available source; (c) is in rightful possession of the Contractor without an obligation of confidentiality; (d)is required to be disclosed by operation of law; or (e) is independently developed by the Contractor without reference to information disclosed by the City. 8. CONFLICT OF INTEREST CLAUSE Contractor covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. 9. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail,postage prepaid, or sent by telefacsimile or other telegraphic communication in the manner provided in this Section, to the following persons: 17-5737.001/158995/DO 5 To City: To Contractor: City of Huntington Beach Parking Concepts,Inc. Attn: Transportation Manager Attn: Rich Rogers, Chief Operating Officer P.O.Box 190,2000 Main Street 12 Mauchly,Bldg 1 Huntington Beach,CA 92648 Irvine, CA 92618 A party may change its address by giving notice in writing to the other party. Thereafter, any notice, tender, demand, delivery, or other communication shall be addressed and transmitted to the new address. If sent by mail, any notice, tender, demand, delivery, or other communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by telefacsimile, any notice, tender, demand, delivery, or other communication shall be effective or deemed to have been given twenty-four(24)hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. 10. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Contractor, and supersedes any and all other agreements, oral or written,between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Contractor. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, that terms and conditions hereof, shall not bind or obligate Contractor nor the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise,have been made by any party, or anyone acting on behalf of any party,which are not embodied herein. 11. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Contractor, Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other Contractors retained by City. 58 5 6 17 5737.001/1 99 /DO 12. TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event, Contractor shall be entitled to receive and the City shall pay Contractor compensation for all services performed by Contractor prior to receipt of such notice of termination,subject to the following conditions: a. As a condition of such payment, City may require Contractor to deliver all work product completed as of such date,and in such case such work product shall be the property of the City unless prohibited by law, and Contractor consents to the City's use thereof for such purposes as the City deems appropriate. b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement. 13. DISCRIMINATION Contractor shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, training, utilization, promotion, termination or other employment related activities. Contractor affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 14. JURISDICTION—VENUE This Agreement and all questions relating to its validity, interpretation, performance, and enforcement shall be government and construed in accordance with the laws of the State of California. This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties .further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of,in connection with or by reason of this Agreement. 15. PROFESSIONAL LICENSES Contractor shall, throughout the term of this Agreement, maintain all necessary licenses,permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Huntington Beach and all other.governmental agencies. Contractor shall notify the City immediately and in writing of her inability to obtain or maintain such permits, licenses, approvals,waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 17-5737.001/158995/DO 7 i 16. SIGNATORIES Each undersigned represents and warrants that its signature hereinbelow has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. CONTRACTOR: CITY OF HUNTINGTON BEACH, a PARKING CONCEPTS, INC.,a municipal corporation of the State of California corporation California Mayor By: Rich Rogers prin name City Clerk ITS.:�(circle on) CCha an/Presiden Lee President APPROVED AS TO FORM: AND City Attorney 0" 5131 W) By: Zz� Gill Barnett REVIEWED AND APPROVED: print name ITS: (circle one Secret Chief Financial Officer/Asst. Secretary—Treasurer City Manager INITIATED AND APPROVED: COUNTERPARTDirector of Publ' Works 17-5737.001/158995/DO 8 16. SIGNATORIES Each undersigned represents and warrants that its signature hereinbelow has the power, authority and right to bind their respective parties to each of the terms of dus Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. CONTRACTOR: CITY OF HUNTINGI'ON BEACH, a PARKING CONCEPTS, INC.,a municipal corporation of the State of California corporation C ifornia avor By: 11 Rich RogersI 4&ht print name ity :lerk IT (circle one)) Chairman/Presiden ice J l President \'""'� APPROVED FOR AND City Attorney D" S1 31kt'l By: MIJ Gill Barnett EVI D APPROVED: pruit none ITS: (circle one Secreta Chief Financial _ — Officer/Asst. Secretary Treasurer (it}�Manager INITIATED AND APPROVED: COUNTERPART f! _ Director o ublic Works i 17-5737.001/158995/DO 8 S° ity INSURANCE AND INDEMNIFICATION WAIVER MODIFICATION REQUEST 1. Requested by: Bob Stachelski, Transp. Mqr, Public Works 2. Date: May 19, 2017 3. Name of contractor/permittee: Parking Concepts dba Transportation Concepts 4. Description of work to be performed: Season public shuttle service 5. Value and length of contract: 2 yr + 1+1 - $380,000 6. Waiver/modification request: Add $50,000 retention/deductible 7. Reason for request and why it should be granted: Industry standard for transit service and would result in increase in costs for protect. 8. Identify the risks to the City in approving this waiver/modification: Potential exposure in case of an incident should contractor no be able to cover retention and potentially cease business. Departmerit Kead Signature Date: APPROVALS Approvals must be obtained in the order listed on this form. Two approvals are required for a request to be granted. Approval from the City Manager's Office is only required if Risk Managementgad th City Attorney's O ice disagree. 1. isk Management Approved El Denied 7 S" ture Date 2. City Attorney's Office _ 'Approved ❑ Denie Signature Date 3. City Manager's Office ❑ Approved ❑ Denie Signature Date If approved, the completed waiver/modification request is to be submitted to the City Attorney's Office along with the contract for approval. Once the contract has been approved, this form is to be filed with the Risk Management Division of Human Resources Waiver Form 5/19/2017 9:35:00 AM ACCO D® CERTIFICATE OF LIABILITY INSURANCE DATE(MMIDD/YYYY) (�/ 05/26/2017 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(les) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy,certain policies may require an endorsement.A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONT CT Leslie HenryNAME: IAG Insurance Services PHON c xt: (949)387-2323 WC,No): (949)387-2324 - -- 12 Mauchly,Building I ADDRESS: Imh@iagins.com _ _ INSURER(S)AFFORDING COVERAGE __NAIC p Irvine _ CA 926_18 _ _ INSURERA: Philadelphia Indemnity Insurance Company 18058 INSURED INSURERS: Scottsdale Insurance Company 41297 Parking Concepts,Inc. INSURER C: Safety National Casualty Corporation _ 15105 dba Transportation Concepts INSURER0: Fireman's Fund Insurance Company_ 21873__ 12 Mauchly,Building I INSURERE: Hiscox insurance Company 10200 Irvine CA 92618 INSURERF: ' COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDL SUER POLICY EFF POLICY EXP LIMITS LTR I POLICY NUMBER MWDD/YYYY MMIDDIYYYY GENERAL LIABILITY FILCH OCCURRENCE $ 1,000,000 X COMMERCIAL GENERAL LIABILITY PREMISES Ea occurrence $ 250,000 CLAIMS-MADE �OCCUR MED EXP(Any one person) $ Excluded A X $5,000 BI/PD Deductible X PHPK1658519 06/01/2017 06/01/2018 PERSONAL&ADV INJURY $ 1,000,000 Per Occurrence GENERAL AGGREGATE $ 2,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: PRODUCTS-COM_PI.OP AGG $ 2,000,000 POLICY PRO-JECT X LOC $ AUTOMOBILE LIABILITY CO B NED INGLE L MIT 1,000,000 _(Ea accident)-- X ANY AUTO BODILY INJURY(Per person) $ A ALL OWNED SCHEDULED X PHPK1658519 06/01/2017 06/01/2018 BODILY INJURY(Per aeddenl) S AUTOS AUTOS HIRED AUTOS NON-OWNED PROPERTY DAMAGE $ AUTOS Per accident _ X GKLL I GKLL-Per Location s 1,000,000 UMBRELLA LIAB X OCCUR EACH OCCURRENCE _ $ 5,000,000 B X EXCESS LIAR CLAIMS-MADE XLS0102403 06/01/2017 06/01/2018 AGGREGATE $ 5,000,000 DED I X I RETENTION s None $ WORKERS COMPENSATION X I WC STATU- I JOTH- AND EMPLOYERS'LIABILITY ORY LIMITS ER ANY PROPRIETOR/PARTNER/EXECUTIVE YIN E.L.EACH ACCIDENT $ 1,000,000 C OFFICER/MEMBER EXCLUDED? NIA SP4056860 06/01/2017 06/01/2018 , (Mandatory in NH) E.L.DISEASE-FIB EMPLOYE $ 1.000,000 If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT I$ 1,000,000 Excess Liability-Occurrence Form $5,000,000 Aggregate D Retention: None SHX24602062 06/01/2017 06/01/2018 $5,000,000 Each Occurrence DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES(Attach ACORD 101,Additional Remarks Schedule,It more space Is required) Re:City of HB Transit Service Contract The City of Huntington Beach,Its officers,elected or appointed officials,employees,agents and volunteers are add>d@R81@�frk Ed endorsement CG2010(07/04)&CG2037(04/13)including Primary and Non-Contributory wording as respects to General (0 )as respects to Auto Liability.30 days notice of cancellation except for 10 days notice of cancellation for non-payme m CHAEL E.GATES CITY ATTORNEY C OF HUNTINGTON BEACH CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN The City of Huntington Beach ACCORDANCE WITH THE POLICY PROVISIONS. 2000 Main Street AUTHORIZED REPRESENTATIVE Huntington Beach CA 92648 ACORD 25(2010106) ©1988-2010 ACORD CORPORATION.All rights reserved. The ACORD name and logo are registered marks of ACORD AGENCY CUSTOMER ID: LOC#: ACORU ADDITIONAL REMARKS SCHEDULE Page 1 of 1 AGENCY NAMED INSURED IAG Insurance Services Parking Concepts,Inc. POLICY NUMBER dba Transportation Concepts UC21757388.17 CARRIER NAIL CODE Hiscox Insurance Company 10200 EFFECnvE DATE: 06/01/2017 ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: 25 FORM TITLE: Certificate of Liability Insurance Fidelity/Crime Insurance Coverage: Policy#:UC21757388.17 Effective:June 1,2017 to June 1,2018 Insurance Carrier:Hiscox Insurance Company $1,000,000-Limit $50,000-Retention-Each Loss I i ACORD 101(2008/01) ©2008 ACORD CORPORATION.All rights reserved. The ACORD name and logo are registered marks of ACORD POLICY NUMBER: PHPK1658519 INSURED: Parking Concepts, Inc. dba Transportation Concepts COMMERCIAL GENERAL LIABILITY CG 20 10 07 04 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS - SCHEDULED PERSON OR ORGANIZATION This endorsement modifies insurance provided under the following: i COMMERCIAL GENERAL LIABILITY COVERAGE PART SCHEDULE Name Of Additional Insured Person(s) Or O anization s : Locations Of Covered Operations The City of Huntington Beach,it officers,elected City of HB Transit Service Contract Or appointed officials,employees,agents and Volunteers Information required to complete this Schedule if not shown above will be shown in the Declarations. A. Section II — Who Is An Insured is amended to This insurance does not apply to "bodily injury" or include as an additional insured the person(s) or "property damage"occurring after: organization(s) shown in the Schedule, but only 1. All work, including materials, parts or with respect to liability for"bodily injury", "property equipment furnished in connection with such damage" or "personal and advertising injury" work, on the project (other than service, caused, in whole or in part, by: maintenance or repairs)to be performed by or 1. Your acts or omissions; or on behalf of the additional insured(s) at the 2. The acts or omissions of those acting on your location of the covered operations has been behalf; completed;or in the performance of your ongoing operations for 2• That portion of "your work" out of which the the additional insured(s) at the location(s) injury or damage arises has been put to its designated above. intended use by any person or organization other than another contractor or subcontractor B. With respect to the insurance afforded to these engaged in performing operations for a additional insureds, the following additional principal as a part of the same project. exclusions apply: This insurance is primary to and non-contributory with any other insurance maintained by the person or organization(Additional Insured), except for loss resulting from the sole negligence of that person or organization. This condition applies CG 2010 07 04 Copyright, ISO Properties, Inc.,2004 Page 1 of 1 II POLICY NUMBER: COMMERCIAL GENERAL LIABILITY PHPK1658519 Insured: Parking Concepts, Inc. Dba: Transportation Concepts CG 20 37 0413 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS - COMPLETED OPERATIONS This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART SCHEDULE Name Of Additional Insured Person(s) Or Or anlzation s The City of Huntington Beach, it officers,elected,Or appointed officials,employees,agents and volunteers Location And Description Of Completed Operations City of HB Transit Service Contract Information required to complete this Schedule if not shown above, will be shown in the Declarations. A. Section II —Who Is An Insured is amended to If coverage provided to the additional insured is include as an additional insured the person(s) or required by a contract or agreement, the most we organization(s) shown in the Schedule, but only will pay on behalf of the additional insured is the with respect to liability for "bodily injury" or amount of insurance: "property damage"caused, in whole or in part, by 1. Required by the contract or agreement;or "your work" at the location designated and described in the Schedule of this endorsement 2. Available under the applicable Limits of Insurance performed for that additional insured and shown in the Declarations; included in the "products-completed operations whichever is less. hazard." This endorsement shall not increase the applicable However: Limits of Insurance shown in the Declarations. 1. The insurance afforded to such additional This insurance is primary to and non-contributory with insured only applies to the extent permitted by any other insurance maintained by the person or law;and organization (Additional Insured), except for loss 2. If coverage provided to the additional insured resulting from the sole negligence of that person or is required by a contract or agreement, the organization. insurance afforded to such additional insured will not be broader than that which you are required by the contract or agreement to provide for such additional insured. B. With respect to the insurance afforded to these additional insureds, the following is added to Section Ili—Limits Of Insurance: CG 20 37 0413 Copyright, Insurance Services Office, Inc., 2012 Page 1 of 1 i POLICY NUMBER:PHPKISS8619 COMMERCIAL AUTO CA 20 48 02 99 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. DESIGNATED INSURED This endorsement modifies insurance provided under the following: BUSINESS AUTO COVERAGE FORM GARAGE COVERAGE FORM MOTOR CARRIER COVERAGE FORM TRUCKERS COVERAGE FORM With respect to coverage provided by this endorsement, the provisions of the Coverage Form apply unless modified by this endorsement. This endorsement identifies person(s) or organization(s) who are"insureds" under the Who Is An insured Provision of the Coverage Form. This endorsement does not alter coverage provided in the Coverage Form. This endorsement changes the policy effective on the Inception date of the policy unless another date is indicated below. Endorsement Effective: June 1,2017 Countersigned By: Named Insured: Parking Concepts, Inc. dba E Transportation Concepts Authorized Re resentative SCHEDULE Name of Person(s)or Organization(s): Any person or organization that the Named Insured is obligated to provide Insurance where required by a written contract or agreement is an insured, but with respect to legal responsibility for acts or omissions of a person for whom Liability Coverage is afforded under this policy. (If no entry appears above, information required to complete this endorsement will be shown in the Declarations as applicable to the endorsement.) Each person or organization shown in the Schedule is an "insured"for Liability Coverage, but only to the extent that person or organization qualifies as an"insured"under the Who is An Insured Provision contained in Section II of the Coverage Form. CA 20 48 02 99 Copyright, Insurance Services Office, Inc., 1998 Page 1 of 1 i DECLARATIONS COMMERCIAL EXCESS LIABILITY POLICY Policy Number XL50097080 SCOTTSDALE INSURANCE COMPANY® Renewal of Number Home office: XLS 0 0 9 9 65 5 One Nationwide Plaza Columbus,Ohio 43215 Administrative Office: 8877 North Gainey Center DriveScottsdale,Arizona 85258 1 1-800-423 7675 A STOCK COMPANY j ITEM 1.NAMED IN SURED AN D MAILING ADDRESS: AGENT NAME AND ADDRESS: PARKING CONCEPTS, INC. W BROWN & ASSOCIATES — P&C (SEE SCHEDULE OF NAMED INSUREDS) PROP. & CAS. INS. SERVICES 12 MAUCHLY 19000 MACARTHUR BLVD STE 700 BUILDING I IRVINE CA 92612 IRVINE CA 92618 Agent No. 04 710 Program No. NONE I ITEM2. POLICY PERIOD From: 06-01-2016 To: 06-01-2017 3 12.01 A.M.Standard Time at your malting address. i i In return for the payment of the premium,and subject to all the terms of this policy,we agree to provide you with the insurance as stated in this policy. ITEM 3. THE NAMED INSURED IS: Individual nPartnership QCorporation QJoint Venture QOther i ITEM 4. LIMIT OF INSURANCE: i A. Each Occurrence $ 5, 000, 000 B. Aggregate $ 5, 000, 000 ITEMS. SCHEDULE OF CONTROLLING UNDERLYING INSURANCE: See Schedule of Controlling Underlying Insurance i ITEM 6. PREMIUM COMPUTATION: THE FOLLOWING APPLY IN € Flat Premium ADDITION TO THE POLICY { PREMIUM SHOWN $ (( Subject to Adjustment: STATE TAX: $ Estimated Deposit Premium STAMPING FEE:$ $ i Estimated Exposure Base: # i Rate: Per: } Policy Minimum Premium $ Audit Period: FlAnnuall XX Other: WAIVED ITEM 7. ENDORSEMENTS ATTACHED TO THE POLICY AT INCEPTION: See Schedule of Forms and Endorsements r THIS COMMERCIAL EXCESS LIABILITY DECLARATIONS WITH THE COVERAGE FORM AND ENDORSEMENTS,IF ANY, COMPLETE THE ABOVE-NUMBERED POLICY. xi.s.D.1(11-08) i Insured Copy i i A� SCOTTSDALE INSURANCE COMPANY SCHEDULE OF NAMED INSUREDS 3 Policy No. XLS0099655 Effective Date: 06-01-16 12:01 A.M., Standard Time Named Insured PARKING CONCEPTS, INC. Agent No. 04710 i f PARKING CONCEPTS, INC. DBA: TRANSPORTATION CONCEPTS; PARKING CONCEPTS OF TEXAS, LLC; BARNETT FAMILY TRUST; PARKING CONCEPTS SHUTTLE SERVICE, ) INC. (INACTIVE) ; I AUTO PARK EQUIPMENT CORPORATION (INACTIVE) ; i TECHNOLOGY IN PARKING, INC. (INACTIVE) l i i t 3 I 1 i I i E I i l a i i UTS—SP-1 (8-96) Mauretl Dopy j . i 7 i i I i SCOI°TSDALE INSURANCE COMPANY SCHEDULE OF FORMS AND ENDORSEMENTS Policy No. XLS0099655 Effective Date: 06-01-16 12:01 A.M., Standard Time Named Insured PARKING CONCEPTS, INC. Agent No. 04710 t UMBRELLA/EXCESS FORMS AND ENDORSEMENTS UTS-COVPG 01-16 COVER PAGE NOTX0394CA 03-12 NOTICE-PREM REFUND DISCLOSURE-CALIFORNIA NOTS0021CA 07-11 NOTICE TO CALIFORNIA INSURED NOTX0015CA 02-00 IMPORTANT INFO FOR CA POLICYHOLDERS NOTX0145CW 05-02 NOTICE RESTRICTION OF COVERAGE NOTX0146CW 05-02 NOTICE TO POLICYHOLDERS NOTX0178CW 02-06 CLAIM REPORTING INFORMATION XLS-D-1 11-08 EXCESS LIABILITY DECLARATION UTS-SP-1 08-96 SCHEDULE OF NAMED INSUREDS UTS-SP-2L 12-95 SCHEDULE OF FORMS AND ENDORSEMENTS XLS-SP-1 12-08 SCHEDULE OF UNDERLYING INS. EXCESS LIAB. XLS-SP-2 11-08 SUPPLEMENTARY SCHEDULE OF UNDE YING INS UTS-444S 11-15 CAP ON LOSSES FROM CERT ACTS O/TERRORISM j CX 00 01 04-13 COMM EXCESS LIAB COVG FORM CX 21 01 09-08 NUCLEAR ENERGY LIAB EXCL BROAD FM CX 21 02 04-13 TOTAL POLLUTION EXCLUSION CX 21 43 05-14 EXCLUSION-ACCESS/DISCL OF PERSONAL INFO UTS-331s-CA 03-05 REGISTERED DOMESTIC PARTNER - CA UTS-74G 08-95 PUNITIVE OR EXEMPLARY DAMAGE EXCL XLS-0160 11-08 ASBESTOS EXCL XLS-0381 05-15 CROSS LIABILITY EXCL (NAMED INSURED XLS-0432 11-08 DESIGNATED WORK EXCL - EXT INS & FI SYS XLS-0520 11-08 EMPLOYMENT-RELATED PRACTICES EXCL XLS-0530 05-15 EMPLOYEES' RET INCOME SECURITY ACT EXCL XLS-0795 11-08 KNOWN INJURY OR DAMAGE EXCLUSION j XLS-0821 11-08 LEAD CONTAMINATION EXCL. XLS-1160 11-08 PROFESSIONAL LIABILITY EXCL. XLS-1370 11-08 EARTH OR LAND MOVEMENT EXCLUSION XLS-1502 11-08 WAR LIABILITY EXCLUSION XLS-1503 11-08 FUNGI OR BACTERIA EXCLUSION XLS-2318 11-08 VIOLATION OF STATUTES THAT GOVERN E-MAIL XLS-2320 11-08 DESIGNATED ONGOING OPS EXCL XLS-2322 11-08 UNDERLYING SUBLIMIT COVERAGE EXCLUSION XLS-2327 11-08 MULTI-UNIT HABITATIONAL CONVERSION EXCL XLS-2341 11-08 SILICA OR SILICA RELATED DUST EXCLUSION XLS-2383 04-13 LIMITS ENDORSEMENT ; UTS-119G 06-14 MINIMUM EARNED CANCELLATION PREMIUM UTS-9G 05-96 SERVICE OF SUIT CLAUSE i i 7 i f i i I i 1 1 i UTS-SP-2L(12-95) Insured copy i i SCOTTSDALE INSURANCE COMPANY' COMMERCIAL EXCESS LIABILITY SCHEDULE OF CONTROLLING UNDERLYING INSURANCE Policy No.: XLS0099655 Effective Date: 06/01/2016 12:01 A.M.Standard Time Name Insured: PARKING CONCEPTS, INC. Agent No.: 04710 INSURER, POLICY NUMBER TYPE OF COVERAGE APPLICABLE LIMITS AND POLICY PERIOD General Liability Applicable Limits i $ 1,000,000 Each Occurrence Insurer's Name $ 1,000,000 Personal and PHILADELPHIA INDEMNITY INSURANCE CO Advertising Injury I i Policy Number $ 2,000,000 General Aggregate ON FILE WITH COMPANY (other than products/ completed operations) Policy Period * PER LOC 06/01/16 to 06/01/17 $ 2,000,000 Products/Completed i * Operations Aggregate General Aggregate Applies ® Occurrence ❑ Claims-made Commercial Auto Liability Bodily Injury and Property Damage Limit 1 Insurer's Name $ 1,000,000 Each Accident PHILADELPHIA INDEMNITY INSURANCE CO Policy Number ON FILE WITH COMPANY I Policy Period 1 06/01/16 to 06/01/17 i Employer's Liability Bodily Injury Limit $ 1,000,000 Each Accident Insurer's Name SAFETY NATIONAL CASUALTY (by accident)** $ 1,000,000 Policy Limit(by disease)** Policy Number $ 1,000,000 Each employee I ON FILE WITH COMPANY (by disease) Policy Period **or unlimited in states where benefits are 06/01/16 to 06/01/17 unlimited. 1 XLS-SP-1 (12-08) Insured Copy i SCOTTSDALE INSURANCE COMPANYO COMMERCIAL EXCESS LIABILITY SUPPLEMENTARY SCHEDULE OF CONTROLLING UNDERLYING INSURANCE I I Policy No.: XLS0099655 Effective Date: 06-01-16 12:01 A.M. Standard Time Named Insured: PARKING CONCEPTS, INC. Agent No.: 04710 Type of Coverage:GARAGEKEEPERS LEGAL LIABILITY s Applicable Lhnits: $1,000,000 PER LOCATION Insurer: PHILADELPHIA INDEMNITY INSURANCE COMPANY Policy Number: ON FILE WITH COMPANY Policy Period: 0 6/01/16 to 0 6/01/17 X❑ Occurrence ❑ Claims-made 3 i Type of Coverage: j Applicable Limbs: Insurer: NOT APPLICABLE Policy Number: I i Policy Period: to ❑ Occurrence ❑ Claims-made i Type of Coverage: Applicable Lirrits: j i i Insurer: NOT APPLICABLE Policy Number: 3 t S Policy Period: to ❑ Occurrence ❑ Claims-made Type of Coverage: Applicable Limits: i f I Insurer: I NOT APPLICABLE ' Policy Number: } 3 Policy Period: to ❑ Occurrence ❑ Claims-made 1 XLSSP-2(11-08) 1 i Insured Copy i ll� Flmmanb FA � I Declarations EXCESS LIABILITY POLICY POLICY NUMBER: SHX-000-5804-0452 FIREMAN'S FUND INSURANCE COMPANIES { POLICY PERIOD:FROM 06/01/16 TO 06/01/17 Coverage is provided in the following l (12:01 A.M. Standard time at the address company, a stock company. of the Named Insured as stated herein) 01 Fireman's Fund Insurance y Company NAMED INSURED AND MAILING ADDRESS: i PARKING CONCEPTS, INC. DBA: TRANSPORTATION CONCEPTS AS PER ENDORSEMENT 178447-3-90 12 MAUCHLY, BUILDING I IRVINE, CA 92618 11 i PRODUCER NAME AND MAILING ADDRESS: IAG INS. SERVICES 12 MAUCHLY BLDG I IRVINE, CA 92618 In return for the payment of the premium, and subject to all the terms of this I policy, we agree with you to provide the insurance as stated in this policy. i LIMITS OF INSURANCE $20,000,000 Each Occurrence $20,000,000 Aggregate I UNDERLYING INSURANCE LIMITS $5,000,000 Each Occurrence $5,000,000 Aggregate s PREMIUM Basis of premium: Flat charge lV � II Advance Premium: Annual Minimum Premium: includes Terrorism Risk Insurance Act - Certified Acts Coverage: { I SCHEDULE OF UNDERLYING INSURANCE 4 I This schedule is described within Form No. 178457 2-91 which forms a part of this policy's declarations. I I SCHEDULE OF ENDORSEMENTS This schedule is described within Form No. 178250-04-04 which forms a part of this policy's declarations. t 4 f f i 1 Date of Issue: Countersignature of Authorized Agent: 06/03/2016 This deciaratlons page is Issued in conjunction with and forms a part of Policy Form 5303 10-02R. I } i i i SCHEDULE OF UNDERLYING INSURANCE - 178457-2-51 First Underlying Insurance: Company: SCOTTSDALE INSURANCE COMPANY Policy No: XLS0099655 Expiration Date: 06/01/2017 f LIMITS OF INSURANCE Limits: $5,000,000 Each Occurrence $5,000,000 Aggregate i t i i i S i 1 i i [t II{ l i f i 1 PACE 01 OF 01 I i 1 r ► • ' ' • • ' c �'..� IN p kL t i ` b � ktR64Z-�4�i,bf. Y �� -------------- r TRANSPORTATION CONCEPTS A. Vendor Application Form and Cover Letter Although Parking Concepts Inc., is a registered vendor with the City we filled out the application form and it is included with our package. Our Cover Letter is included as well in this Section. i i ; t i 3 { I 3 Z 3 Y I 1 i Proposal for a Community-Based Transit Circular Shuttle Service _rAEN TRANSPORTATION CONCEPTS B. Background and Project Summary Section Experience Transportation Concepts is the public transportation division of Parking Concepts, a California Corporation, with corporate offices in Irvine, California. Gill Barnett, President and sole owner of Parking Concepts, founded the company in 1974 in order to provide an enhanced level of customer service to an industry that had been sorely lacking in customer service. Today, Parking Concepts is one of the most successful and respected parking facility operators in the United States. i In 1982, Parking Concepts was awarded a bus shuttle service contract at the Ontario International Airport. It was at that time that Transportation Concepts was formed. For the last 35 years, Transportation Concepts has built its own outstanding reputation as a customer centered, quality provider of contracted transportation services. The basis of the companys success is a dedication to the goal to consistently meet and exceed clients expectations regardless whether its a 100 bus shuttle service or a 1 bus i shuffle service contract like the City of Huntington Beach Downtown Shuttle Service. From the operation of a 6 - bus shuttle operation for Ontario Airport in 1982, through today, Transportation Concepts has enjoyed steady growth. Currently, the company manages several shuttle, fixed route, or Dial-a-Ride contracts, with the majority of them within the local Southern California area. The company operates these services i utilizing a fleet of approximately 200 vehicles ranging in size from seven passenger minivans to forty-foot transit coaches. All of the vehicles maintained and operated by Transportation Concepts are in compliance with regulatory standards governing emissions. Many of our contracts operate on clean burning alternative fuels such as i CNG and Propane, as well as zero-emission electric buses. t The combination of Transportation Concepts' demonstrated past experience and reliability with the provision of regularly scheduled transportation will give the passengers of the Community-Based Shuttle Service the confidence that the City of Huntington Beach is truly concerned about their safety, their timely and efficient transportation, and, the positive experience each passenger will receive. i Through Transportation Concepts; the customers will be provided with an experienced I and professional management team leading the coordination effort; highly trained and courteous vehicle operators transporting your passengers; and the security of the company's extensive financial and technical resources that can be directed to this contract to insure a successful transportation system. I Shuttle Service Understanding / Proposed Shuttle Bus ' We understand that this will be a free seasonal shuttle service which will operate every weekend from April 1st through October 1st, along with weekday services operated from Memorial Day to Labor Day each year. Based upon operating a seasonal service, along i i 3 Proposal for a Community-Based Transit Circular Shuttle Service 2 i 1 , TRANSPORTATION CONCEPTS with a stipulated age requirement of the primary vehicle, coupled with our desire to provide a cost efficient proposal, Transportation Concepts is proposing a brand new 2017 Shuttle Bus with seating for 20 passengers to be used as theprmyv We would propose having a digital destination sign on the front and side of the primary bus. This will allow another way to better communicate/market the t shuttle service to visitors or residents when they see i,M the service. Something like 'FREE DOWNTOWN SHUTTLE'would enhance the graphics displayed on the primary bus and attract attention. An example of a destination sign on a similar type vehicle is shown here. Another great marketing tool and added value item that Transportation W'0"fiy Concepts will include is the use of a'Ireal timd' GPS system. We have an agreement with 'Wad!'to provide potential passengers to see the exact location of the shuttle on route and exactly when it will arrive at a designated stop on that route.'Way' will set up the entire route with all of the stops and provide the GPS system for the Shuttle Bus. All the visitor/passenger will need to do is download the program app in their Smart Phone or Smart device. It will do everything else once they download the app on their device. Since we are proposing a 2017 model vehicle as the primary bus, we would respectfully request consideration be given to allow TC to provide a spare vehicle assigned to this Shuttle Service without a specific age requirement to operate as the spare bus. This would obviously be contingent upon City approval of the assigned spare vehicle each season. Doing this would afford TC the ability to provide a spare bus that has already been used under prior Shuttle contracts with the City of Huntington Beach, as well as being assigned to serve as a spare shuttle bus we operate for Visit Huntington Beach (VHB), which operates on a seasonal basis during the same time period as this Shuttle contract. These will both be low emission gasoline vehicles. In order to conform with the RFP specifications, Transportation Concepts will work with the City on the Graphic Design and will coordinate with the selected vendor on the wrapping of the bus as a part of our service to the City, The shuttle and the operator will be required to maintain detailed ridership records for state and local regulatory reports. It is anticipated that a passenger fare will not be charged for this new shuttle service. C. Methodology Section 1 The implementation of this service will take place without challenge. Transportation Concepts has the infrastructure in place to operate effectively right Proposal for a Community-Based Transit Circular Shuttle Service 3 TRANSPORTATION CONCEPTS out of the gate to include the vehicles, hiring trained and licensed employees, acquiring proper insurance, having a storage and operating facility in Irvine right off the 405 freeway and having necessary vendors in place to support our service operation starting on day one. i As a professional provider of transportation services for over thirty three years and specifically providing this type of service we have developed and implemented programs specifically to fulfill the goals of this contract. Generally, our programs include the following: ✓ Safety - employee, ridership, maintenance shop, environmental, accident/incident prevention and response. ✓ Customer Service - passenger relations, reservations, telephone information, disability awareness. ✓ Employee Development-recruitment,screening, hiring,training,and supervision. ✓ Maintenance - preventive, body work, warranty, parts inventory, vehicle appearance, heating/air conditioning, audit/inspection,and technician training. ✓ Vehicle Operation - employee check in, vehicle inspection, dispatch/vehicle communications, on time performance, route supervision,data collection and reporting and extensive training. 3 All of these programs will be in place and will continue to be developed and restructured based on service changes, the economy, community development, local events and any other factors impacting service. In order to successfully facilitate our programs throughout each of our operations we must effectively maintain our support structure and ensure that 3 each area is developing and continuously improving. Every person on our team must demonstrate a high degree of passion for customer service and be able and willing to provide it to the community and the system ridership. The City will benefit from demonstrated loyalty, integrity, responsiveness, and persistence in our efforts to meet contract expectations and provide excellent service to the passengers of this shuttle service for the City. 3 3 Transportation Concepts has had an excellent performance relationship with the clients we have been afforded the opportunity to serve. We have very high standards related to customer satisfaction, on-time service performance, an excellent safety record, and we have a reputation for getting the job done as promised with a goal of exceeding expectations. We are proud of our success. In addition, we acknowledge that we always have room for 1 Proposal for a Community-Based Transit Circular Shuttle Service 4 TRANSPORTATION CONCEPTS improvement. Any constructive criticism is always welcomed, taken into consideration, and acted upon as necessary. Our philosophy is one of always keeping our eyes open for a better way. 2 Transportation Concepts will consistently strive to ensure quality service is provided in the operation of the Citys services. Here are some of the methods we utilize to ensure quality control and a higher level of customer service: Customer Service Training The Companys expectations are clearly articulated consistently. The companys primary objectives are to provide safe, courteous, professional and dependable service to every customer. Knowledge of these objectives is reinforced in training. Safety, attitude, on-time performance, customer relations, effective communication, and appearance are all stressed as being our major focal points. On an ongoing basis, the company reinforces through monthly training that our role is to serve our customers. This training is provided to all employees. However, the Vehicle Operators, assigned to the Community-Based Transit Circular Shuttle Service will receive additional training pertinent to the desires of the Huntington Beach City Staff to insure they are knowledgeable of particular City venues. Monitoring by Supervisors and Managers On street monitoring consists of road observations and unobserved checks. Road observations are unscheduled checks designed to monitor on-time performance, vehicle cleanliness, and safe and courteous driving. The designated shuttle route will be monitored on a regular basis. Vehicle and Driver Appearance The cleanliness of the vehicles that are used for the provision of transit service is an important indicator to the passengers of the quality of the service. Vehicle cleanliness will be monitored daily via rollout inspection. On a daily basis, all vehicles utilized in revenue service will have interiors swept and wiped down. Vehicles exteriors will be washed a minimum of once weekly. TC utilizes an outside vendor for washing in this location. They perform washing and scrubbing of the full exterior, wheels, area, inside of all windows, scrubbing of oil or other excessive residue off the rear end; dusting or vacuuming of all seats, dashboard, stanchions and exposed surfaces; and sweeping or vacuuming of all floor areas, including the removal of gum, grease, oil, etc. All graffiti, interior and exterior, that is cleanable will be removed as soon as practicable. Transportation Concepts employee uniforms consist of dark blue slacks, light blue uniform shirts with Transportation Concepts embroidered logos, dark blue jacket, black shoes and an employee identification tag, worn at all times on the front pocket area of the uniform shirt of jacket. Each employee will be Proposal for a Community-Based Transit Circular Shuttle Service 5 _::=__T =---T TRANSPORTATION CONCEPTS required to be in full uniform at all times while in service. Uniforms will always be clean, free of spots, and pressed, and consistent with City requirements. Surveys TC believes that rider feedback is one of the most effective ways to improve our service. If the City approves, we will implement simple passenger surveys on selected trips during specific periods throughout the months of operation. The information received from these surveys can help to measure the riders' level of satisfaction. Through these surveys, we will gain knowledge and insight as to if our passengers are happy and haw we can continuously improve the service. Employee Surveys Effective proactive relationships with employees are necessary to establish a mutual level of confidence and respect. Interpersonal communication that is open and honest is a necessary ingredient in order to form a trusting relationship. We have found that making our employees feel valued through the active participation of an employee survey is a strong motivator, which can help to heighten performance levels. In addition, when the employees feel that they are a valuable member of the team and part of the continuous improvement process, it creates more job satisfaction and morale and minimizes turnover and lost work days. Client Surveys Receiving clear and honest feedback from our clients provides our organization with an additional tool to ensure we are on track towards our goal of 100% satisfaction. Mr. Rich Rogers, our Chief Operating Officer, conducts the survey on an annual basis. The survey is designed to provide feedback in both a quantitative and qualitative manner. Results of this survey are shared with the Manager and his or her staff. Any area not exceeding expectations is collectively discussed with a follow up action plan designed to bring about any needed improvements. Customer Complaint Resolution It is the responsibility of the Project Manager to work in partnership with the City to resolve passenger complaints. Once Transportation Concepts has been made aware of a complaint, either, through City staff, or, by the passenger directly, the Project Manager will initiate an investigation. Transportation Concepts will respond back to the passenger or City Staff within forty-eight hours, specifically disclosing the action taken related to a valid complaint, or recommended actions if it is an invalid complaint. The key to the effective handling of all passenger complaints is to be proactive. It is critical that the management team focuses its efforts toward the goal to consistently meet or exceed passengers' expectations of the Proposal for a Community-Based Transit Circular Shuttle Service 6 TRANSPORTATION CONCEPTS i service. TC looks at feedback from complaints as another valuable tool that permits us to measure our success toward attainment of our quality goals. Considering that this is a new service, and the fact that client satisfaction is our number one goal in our approach to operating shuttle service, our firm will approach this like all of our contracts in our efforts to ensure on-time and safe service for the passengers. This service represents a snap shot of the City to ' visitors utilizing the service. Aside from the very obvious goals that will be fulfilled to include on-time shuttles, clean shuttles, professional, courteous, and helpful drivers, it is important to touch on the things that happen behind the scenes to ensure all contract goals are met. These are things that only seasoned professionals in the transit industry incorporate into the provision of shuttle service. Our goal is to ensure that each passenger exits the bus with a positive image of the City. The number one way to achieve this is through t providing a safe and comfortable ride. We take safety very seriously at Transportation Concepts. The service provided to the passengers riding the Citys shuttle service will above all, experience a safe ride. Transportation Concepts will assist the City in their goal to provide an excellent riding experience by ensuring all signage and promotional materials are visible and accessible. In addition, drivers will incorporate this into passenger communication. We see this as a team effort relative to the name of the service, the information provided to the passengers, and the attitude of our driving staff. i Safety Program Overview It is incumbent upon any provider of public transportation services to assume responsibility for safeguarding the passengers it transports. Transportation has implemented a comprehensive safety program to insure success in this critical area. The Transportation Concepts safety program is comprised of four primary areas. ' 3 ♦ Policy Education ♦ Recruiting/Screening �i ♦ Training f ♦ Monitoring jrS= Each of these components works in concert with the others to provide an overall framework for safety in the organization. Safety Policy The effectiveness of any program is dependent upon the existence of a clear direction. This is particularly true in the area of safety. Transportation Concepts has adopted a safety policy statement that declares the following: Proposal for a Community-Based Transit Circular Shuttle Service 7 TRANSPORTATION CONCEPTS ♦ Safety is the number-one priority of our operations ♦ Safety is Everyone's Responsibility ♦ All accidents are preventable ♦ All unsafe acts and conditions must be eliminated to prevent accidents ♦ Safety must become part of everything we do, not just something else we have to do State and Federal Regulations/Motor Vehicle Codes All of Transportation Concepts' operations are fully compliant with all State and Federal regulations including regulations addressing driver and vehicle licensing. Transportation Concepts requires a 10-year motor vehicle record from all applicants and supplements this record with 6-month updates through the DMVs PULL Notice program. Additionally, the company requires all applicants to pass a pre-employment DOT physical examination and to pass a drug and alcohol test. These medical checks are repeated every two years. The drug and alcohol test is administered to all safety-sensitive positions on a random basis as well. California OSHA Transportation Concepts is fully compliant with all of the requirements of S13198, which requires employers to establish an Injury & Illness Prevention Program (IIPP). The company has established an IIPP and communicates the guidelines of the program to its employees on a regular basis. Summary—Safety Programs The combination of the implementation of a thorough safety policy, a recruiting and screening process that focuses on safety, a comprehensive training program, and a monitoring system to record and identify performance, results in a genuinely safety oriented company. The safety of the services provided by Transportation Concepts is indeed a result of our effort and commitment in this area. One of the other areas that people do not consider when riding the shuttle is the quality of the vehicle maintenance plan. The maintenance plan is often the number one factor in the safety performance of the system. Maintenance Transportation Concepts has a strong commitment to fleet maintenance based upon the precepts of preventive maintenance and has developed procedures to ensure vehicle maintenance quality and fleet longevity. All maintenance personnel and/or maintenance vendors receive specific training from either the Maintenance Manager or other outside resources, regarding the TIC maintenance program. Transportation Concepts' maintenance program consists of five primary components: Proposal for a Community-Based Transit Circular Shuttle Service — 8 aa, ac^- i TRANSPORTATION CONCEPTS ♦ Pre-trip inspections ♦ Preventive maintenance 3 _ ♦ Vehicle Repairs ♦ Vehicle Cleaning ♦ Maintenance Record Keeping Transportation Concepts will coordinate all routine maintenance needs of the Citys designated shuttle buses through either our Corona or Redondo Beach maintenance facilities as well as utilize one of our mobile mechanics to handle 4 the regular maintenance needs of the equipment. E 3 3 Vehicle Cleaning The cleanliness of the vehicles that are used for the provision of transit service is an important indicator to the passengers of the quality of the service. The exterior and interior cleanliness of the vehicle is readily noticed by the passengers and contributes greatly to their perception of the service quality. In z order to address this critical service component, the company will make arrangements with a local cleaning facility or vendor, at which the vehicle exterior washes will take place. All cleaning activities will fully comply with all environmental regulatory requirements. The drivers will be responsible for the daily interior cleaning of the buses throughout the course of the day, and at the end of their shift. California Highway Patrol Inspections / PUC Transportation Concepts is annually inspected by the California Highway Patrol at each operating terminal. Additionally, each of our locations and vehicles are registered with the California Public Utilities Commission (PUC) under the number CA 043399 as a private carrier of passengers. . 1 I a Coordination/Communication Transportation Concepts will require support and regular communication a between the City and our Project Manager, Mr. Brian Connell We will also be providing cellular telephones for the vehicle operators that come with a strict i policy to utilize only when vehicle is parked. In the event the City needs to speak with a driver directly or implement a change with short notice, a designated representative can contact the driver and communicate requests. It is imperative that the drivers maintain communication with our dispatch office and notify dispatch and it will be requested that any changes to service or suggestions to the service be communicated directly to Mr. Connell. Service Interruption As the vehicles proposed are in excellent condition and TC has an outstanding maintenance program, we do not foresee mechanical issues with the system vehicles. However, if there is a mechanical issue, the driver will ensure all passengers are off of the bus, notify the City and Dispatch via cellular telephone, Proposal for a Community-Based Transit Circular Shuttle Service 9 S TRANSPORTATION CONCEPTS and another driver and bus will be dispatched from either a storage lot located at City Hall in Huntington Beach or our Irvine Facility. The vehicle with the I mechanical issue will then be inspected by either our mobile technicians or taken to one of our the local maintenance shops and repaired as necessary. i 3 Proposed Vehicles In order to provide a more cost effective alternate proposal Transportation Concepts is proposing as a spare vehicle, the same size bus that was utilized throughout our prior shuttle agreement with the City of Huntington Beach, and we have these available immediately. They are Starcraft Allstar ADA compliant 20 passenger cutaway style bus designed specifically for Shuttle Services, and have been operated in prior seasonal or weekend services. The spare vehicle(s) provided for this service are air-conditioned and low emission gasoline powered. t The vehicle will have a hydraulic lift for wheelchairs or mobility devices. The vehicle will be stored at our corporate office in Irvine, CA, or, if acceptable to the City, at a location close to City Hall. In addition, Transportation Concepts owns and operates similar vehicles stored in Irvine, which can be made readily f available to ensure consistent service. f As mentioned earlier, the primary shuttle bus will be a new 2017 model year ADA complaint 20 passenger cutaway with an affixed Bike rack capable of transporting 2 bicycles. We will equip the bus with an LED Destination sign for both the Front Header as well as Side LED destination sign which will be programmed to include t whatever the City would like to further enhance this shuttle bus. Exterior and Interior pictures of the Primary Vehicle are included below with larger 5 x7 photos included as an Exhibit at the end of this proposal: LLW67 A:` v. I .....a :.- ' _ aiw € i - I ■A i s i tt t 3€ I Proposal for a Community-Based Transit Circular Shuttle Service 10 i i • --nn i TRANSPORTATION CONCEPTS i i i S € F 3 3 rY' OF ME L s } 1 4. Interactive role of TC Management/Supervision with City Staff i Service Disruption Procedures The following are the procedures in the event of an accident or incident: Proposal for a Community-Based Transit Circular Shuttle Service 11 i ' I I TRANSPORTATION CONCEPTS ➢ Notify the City of Huntington Beach Transportation Manager or his/her designee immediately of any accident or incident. ➢ Respond to any emergency or accident involving property damage, passenger injuries, or as requested by the City during or after the operational hours of the service. ➢ Report emergencies or incidents involving injuries, major damage, or media coverage to the City immediately after occurrence. I ➢ Determine if employee post accident drug and alcohol testing is required in conjunction with FTA guidelines. ➢ Complete internal accident/incident investigation to determine cause and provide solutions to prevent reoccurrence. Vehicle Break Down/Road Call Procedures In the event of a vehicle failure, Transportation Concepts will deploy an appropriate vehicle immediately to transport the passengers aboard the failed vehicle. Our goal is a 20 minute response time. The on-duty Supervisor and/or € Project Manager will be directed to proceed to the down vehicle for immediate I replacement if necessary. Maintenance will respond to the downed vehicle. If the failure is not immediately repairable, the bus will be immediately towed. A Road Call Report is used each time a vehicle has to be exchanged due to a malfunction or a technical problem. The personnel attending the road call complete the pertinent information on the Road Call Report form and the form is signed and the information is submitted to our maintenance department. Handling Operational Emergencies Another element of our training is handling operational emergencies. In any transportation system, operational emergencies will occur. In general, Transportation Concepts believes that with thorough operator training and a high quality preventive maintenance program these emergency situations can be minimized. 1 The following is a brief overview of some proposed guidelines for handling emergency situations that may arise. Each situation is not covered in explicit detail for the purpose of this proposal, but enough detail is provided to show that the procedures are well thought out and appropriate. i General Emergency Guidelines In most emergency situations, driver attitude and initial response sets the tone for subsequent occurrences and the eventual severity of the situation. If the driver panics and loses control of the situation, tensions are heightened and damages may become greater than they otherwise would have. i Transportation Concepts attempts to prevent this from occurring in whatever emergency may arise. This effort begins with operator training. Emergency jE t I Proposal for a Community-Based Transit Circular Shuttle Service 12 3 i TRANSPORTATION CONCEPTS I situations are documented, explained, and practiced in initial training sessions. Each documented emergency procedure begins with the instruction to remain calm. 1 To give the driver on the scene additional guidelines, emergency phone numbers are also kept handy on vehicles, in supervisor notebooks, and in dispatch. Each emergency procedure places the safety of the passengers first and addresses equipment, schedules or other subordinate matters only after the safety of the passengers is secured. Additionally, we emphasize rapid on-route supervisory j and emergency team response to the situation. I � Emergency Evacuation of Vehicles Drivers are instructed as to what circumstances (fire, heavy smoke, bomb threats, etc.) to evacuate the vehicle. Vehicle is pulled over, stopped and turned off out of the flow of traffic, if possible. If not, steps are taken to ensure that E passing traffic is stopped before evacuating. Passengers are instructed in a clear, calm tone as to what procedure to follow. The driver remains on board the vehicle to supervise evacuation procedures. The driver then attends to the vehicle, if possible without jeopardizing personal safety. i Special care must be taken when transporting individuals who do not have the flexibility to evacuate themselves should an emergency occur. Transportation j Concepts' Passenger Assistance Training covers critical items regarding driver duties during evacuations of vehicles or use of vehicles to evacuate people from other emergencies. The training program will stress how to evacuate persons using mobility aid devices or who are mentally challenged. It will also include complete familiarity with the operating equipment and the use of safety-related equipment, including fire extinguishers, emergency exits and quick removal of straps. Driver Communication Transportation Concepts will utilize a Samsung Rugby III - Push to Talk (PTT) phone system. 3 Phone Features: ✓ Direct communication from the Manager or Supervisor, or a City Staff Member if requested to our driver. ✓ Driver can only communicate with Dispatch and their Supervisor. No driver to driver communication. This is a safety feature. ✓ System allows the Manager or Supervisor to view calls even if their phone is busy. ✓ System tracks all calls to aid in the event that an investigation is warranted surrounding any operational discrepancy. Respective Role of the City of Huntington Beach Transportation Concepts views this relationship with the City of Huntington Beach as a partnership. We do not require additional City resources. However, Proposal for a Community-Based Transit Circular Shuttle Service 13 i I TRANSPORTATION CONCEPTS we do anticipate that the City will work effectively with Transportation Concepts as a partner realizing a common goal of providing safe and effective transit service throughout the community. 1 i # js D. Staffing j The single most important position for the success of an operation is that of the Project Manager. Mr. Brian Connell will oversee this project. i Mr. Connell has over 20 years experience in transit management, over 25 years in transportation, and has been with Transportation Concepts since November of 1999. Mr. Connell has extensive i shuttle experience, including several successful years operating .a seasonal services in the City of Huntington Beach. He is intimately familiar with operational requirements such as setting and exceeding performance goals, customer service, and motivating a workforce. Mr. Connell is familiar with all aspects of operations and understands what it takes to be j successful operating in Southern California. Brian is a hands-on Manager that 3 will get out in the field and get involved in the community. He will be in consistent communication with his team to monitor service, review reports, evaluate employee performance, and serve as a role model in the areas of safety and { customer service. The City will have the ability to contact either Mr. Connell or the Supervisor via cell phone during all hours of service and after hours. i Transportation Concepts will utilize fully certified and qualified drivers to operate the Citys Community-Based Shuttle Service. The driver(s) for this service will meet all of the requirements identified by the DMV and CHP. Specifically, the driver will possess a class B or A license with a P endorsement. The drivers' motor vehicle records will be checked prior to hiring, and every twelve months thereafter to verify that they have not incurred violations that exceed the companys requirements. All of our drivers will have a good working knowledge of the English language and will be able to speak, read, and write English. Passenger relations and empathy/sensitivity training are presented in the Transportation Concepts Driver Training Program. A major thrust of this training is to insure that the drivers understand the capabilities and needs of special passengers, as well as the means to interact with other passengers in more routine settings. Through the presentation of this training, and the development of these passenger relations skills, TCs Vehicle Operators are able to consistently interface with all of their passengers in a professional and courteous manner. Drivers will be required to keep detailed ridership records and incident logs. All logs will be submitted to Mr. Connell for input into a master report. TIC will provide a weekly report in excel format to the City outlining the required information on Weekly and/or single day service. j Proposal for a Community-Based Transit Circular Shuttle Service 14 i i TRANSPORTATION CONCEPTS I i Transportation Concepts employee uniforms normally consist of dark blue slacks or shorts during the summer, light blue uniform shirts with Transportation Concepts embroidered logos, however, as an option, we would propose button down Hawaiian shirts with appropriate board shorts or cargo pants to project a I themed image of the Surf City label given the City of Huntington Beach. Additionally, an employee identification tag, will be worn at all times on the front pocket area of the uniform shirt. Each employee will be required to be in full uniform at all times while in performance of their duties. Uniforms will always be clean, free of spots, and consistent with the requirements of this highly visible service. F E. Qualifications As stated, Transportation Concepts has been providing similar service for over j thirty five years. We are extremely proficient at providing high quality, high capacity, short haul, high frequency services. In addition, we provide other special services including regular shuttles connecting remote parking lots to employment centers; feeder services linking passengers from the train station to employment centers, and commuter services providing people transportation from designated parking lots in suburban areas to jobsites located in major metropolitan areas. These services are one way we can contribute to improving the air quality of the communities we serve. Local references provided below: Scope of Selvi�e Contact:.:;:: ::Key TC Cont2ct N umber Contract:Term Persan. Staff..:... L ola..... . ... .:.. 1 vehicle.S u le :.. oy.... . h ft. . ... .:....:.: Ma mount :All da Monda :ahrnugh Frrcia ;::::;::::::.....>...Coli :::;;:::: '.:: Brian:'::: ::::::::::;: 1:11-37$ rY Y. Y Y Y... Unroersiry Wagmah Connell: - :cwagrnan�lmuedu.: 2012 went Unix rs of La . . .. '..:4 vehicle:Ca u ,. .....::...... ... . m .e- le Ve[ne All€day.- Monday#k�rugh F�ida�. Lisa Grater Bryan;= .. .:... : 909 593-3511 Y..::..:..:. 2012 resent. Connell,-`::° :,:°`::I rater IaVeme.edu ,.:..:.. City of Hunfington 1 vehicle$hcattfepccial Events # Oach Tuesday Evenings&Summer Events Slmono Bean.. 714 375 li186 3p#rnan Gonnell Srmone:Shfrpi 00 Urf¢ity i Visit Huntington 1 Vehicle Shuttle :Special,Events Beach.(VHB) operates dueng Summer:;Season on Set. Ke11y:Miller. ::8rian ': 714, 9-3492 x 205 , 20 57 Route and during 4-'of:July,and U S Connell. Kelly@surfcifyusa com O en Surfin weekends:' 1 Vehicle Employee Shuttle::.:: ::Aucbon:cam Morning and Evening Service Monday-; .,...:.Jlm Litcci°:1 :` Snarl Q49.fi99.3269 i 2013 present Feday Conrll.::::: >: :::.:.ml(c auction com .,:.: ..:.. 3 5 F. Fee Proposal ' i Proposal for a Community-Based Transit Circular Shuttle Service 15 i . i TRANSPORTATION CONCEPTS Transportation Concepts is proposing a new 2017 shuttle bus with a 20 seat capacity as the primary vehicle, Our current spare buses available for service are 2011 model year { shuttle buses. The rate for this would be $79.95 per service hour, or $121,604 over the season term. f j I Cost includes vehicles, fixed costs associated with facility related expenses, all I operating costs including maintenance, cleaning, fuel, labor plus benefits & related taxes, insurance, training, vehicle purchase/lease, profit, and overhead costs. Additional, extra or emergency services will be based upon the same hourly rate quoted for regular service listed above. f 3 3i t Exhibit A: Pictures of Buses IN s z — _ L e r � t x i 3 , 1 i S I i I i Proposal for a Community-Based Transit Circular Shuttle Service 16 a TRANSPORTATION CONCEPTS t 's i lep i i { } � i i a i i 4 a a F i 3i 1 3 a 3 7 I 1I 1 i 3 a Proposal for a Community-Based Transit Circular Shuttle Service 17 ATTAC H M E N T #2 —f r CA 7 N s L H Ave Ile - '4 ----------- Qar Id Ave, cr AtlAnta Y 4� — : r i #� y� G 1 — E j Legend - x Primary Shuttle Route - 1 * © Bus Stop& Number 13 Existing Bus Service & Route ` Number Local Transit Circulator Route Attachment 2 HB -1 4,- Item 11 . - 42 �.. �:: 't:�,.' .• City of Huntington Beach 2000 Main Street ♦ Huntington Beach, CA 92648 (714) 536-5227 ♦ www.huntingtonbeachca.gov FB.I) 1999�P � Office of the City Clerk Robin Estanislau, City Clerk June 8, 2017 Parking Concepts, Inc. Attn: Rich Rogers, Chief Operating Officer 12 Mauchly, Bldg. 1 Irvine, CA 92618 Dear Mr. Rogers: Enclosed is a copy of the fully executed "Shuttle Services Agreement" for shuttle services. Sincerely, �&4241j� Robin Estanislau, CIVIC City Clerk RE:pe Enclosure Sister Cities: Anjo, Japan ♦ Waitakere, New Zealand