HomeMy WebLinkAboutWILLIAM HAMILTON AND ASSOCIATES - 1981-10-05PHOPESS"":DNA1 SERVICES CONSUV�ANT ACREVMENT
THIS AGRE12KENT, made and entered in o this � day
of ' s z 19by and 11;etwteen the CITY OF XNIINGTON
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BEACH, State of California, a municipal corporation, rereinafter
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referred to as "CITY", and WILLIAM M1,.MIVrONAND ASSOCIATES, a
California Corporation, hereinafter Teferred. to as "CONSULTANT".
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RECITALS`
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1. CITY has a nee, to engage the services of a profes• ional
consultant to i-°,rove efficiency and productivity, to strive for a
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more responsive management, to obtain better communicatians, to
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imi rove work enviYo u;�ent and to improve the r.-lationship between
appointed and elected officials in the following areas:
Personnel Administration
Management Development
Productivity improvement
Development Services
Public Works
2. It is necessary and desirable that professional services
be ped-Fors ed for CITY as %ore specifically described in the
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P.ROPO4WL attaches hereto as Exhibit "At',
CITY desires to hire CONSULTANT on a contract basis with
terms and conditions as )rovided herein,
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4. In its search for the services of a profesaio gal
consultant, CITY has made a selection from its Professional
Register in accordance w=- th Huntington Beach Munir,.ipal Code
Sections 3,03- 50, and 3.03.070, and CONSULTANT -isilling to
perform services for CITY' c,- a cortract basis under t;Ye terms and
conditions set fort:- herein,
5. The parties bcreto desire to set forth their rights,
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duties and liabilities in connection with the services to be
performed under this AGREEMENT.
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NOW, THEREFORE, the parties to this agreement agree as follows:
1. EMPLOYMENT
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CITY slues herebyemploy CONSULTANT to do and
p ' Y Perform.
professional st-vices nece-ssary to provide for a productivity
and management stt-idy as set forth In paragraph 2 next bel ^w.
CONSULTANT hereby accepts said employment and agrees to
x perform said vork and services in accordance with the terms
and conditions of this agreement.
2. DESCRIPTION OF WORT{
CONSULTANT shall provide all professional services as
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' described in the proposal, marked Exhibit "A," attached Imreto
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and by this reference 'Lncorporated herein and :Wade a part of
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this agreement. Exhibt,t "A" together with this -fflritte.n
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agreement shall constitute the contract between the parties.
3,. INCONSISTENCY BETWEEN EXHIBIT "A"AAD AGREEMENT
in the event thy:. e should a1terwaLds be const,:ued to he
any inconsistency or express inconsistency, between Exhibit
"A" and this written agreement, the provisions of this written
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agreement shall control.
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The term of this agreement is for a period of 16 months,
commencing 2rom the date of execution of this agreement,
subjfict: f 'however, to prior termic,:,tion of this agreement as
hereinafter provided in paragraph 5, '
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2.
1011 WINN
S. AMRLIER TERMINATION
Either party has the right to terminate with or without k4
cause this agreement at any time after the effective date of
this agreement up�)n p; oviding thirty (30) days written notice
to the other party. In the event of termination through no
fault of CONSULTANTS, the CONSULTANT'S shall be paid for time
expended to date of termination. a3,:
b. COMP NSATIMN
LAITY shall pay c:UNSULTANT as consideration for the work
perf+ wmed pursuant to this agreement. �
Compensation for Personnel. Administration; consultation
work shall be "as needed" service-, at a fee of $ 70. per hour,
not to exceed a total of $10,000 for the term of this
agreements
Compensation for MAnagement Development corn *.17:tation work
shall be nas needed" services at a fee of $70 per hour, not to
exceed a total of $10,000 for the term of this agreement,
"As neo cdedtd ssrvicas at;e defined in Exhibit "A", and said
bcurly fees shall be billed to CXTX monthly.
Compens4tion for Pro6uutivmot;,' rmprovemer_ for Develomen:t
services _Project shall not exceed a total of $23,500 as set,
forth in Exhibit "A" CONSULTANT guarantees that for any, one
or .more of the Elements lr 2 and 3, decribed in Exhibit
CITY will save in costs/be-nefits, over the twelve month period
Aftt�r implementation of project, an amount equivalent to or in
excess of CONSULTANT's fees. In the -event, over said twelve
r. month z zoo, said sirtg.s to CITY does x79t equal or e::ceecl
s4i4,CONSULTANVO fee for Any one or more Elements,, than
CONSUI''ANT shall return to CITY the difference between said
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CONSULTANT's fee and said CITY's s°,avings for said one or moke
Elements.
Compensation for Productivity improvement: for Public
Works Project shall not exceed a total of $126,400 as set
forth in Exhibit "A". CONSULTANT guarantees that for Elements
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, l and/or 2•, described in Exhibit "A", CITY will save in
costs/benefits, over the twelve month period after
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implamentation of Project, an amount equivalent to or in
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encess of CONSULTANT's feeu. In the event, over said twelve
month period, said savings to CITY does not equal or exceed
said CONSULTANT's fee for Elements l a-d/or 2, then CONSULTANT
shall return to CITY the diffe-erzce between said CONSULTANT's
fee and said CITY savings for Elements l and/or 2.
Compensation for "tin Line" Basic Services, defined in
Exhibit "A", shall be a monthly retainer of $.200 and shall be
billed nonthly not to exceed $3,200 for the term of this
agreement. CONSULTANT shall provide the services described in
Pxhibit "A"
The total compensation to CONSULTANT for •- . =essicanal
services readered to CITYshall not exceed $173,100 plus or,t
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of pocket reimbursable ,:�oNSULTANT-s gusts for work requested
b CITY: in writin , sucb as, costs of training materials,
extraordinary travel expenses as defined by CITY aid printing
of farms
r PAYMENTS
Payment for <Eexvices rendered hereunder shall' be made
upon invoices submitted b,. ;O�TS #LTA13Ts as; the work
progresses. It is understood and agreed that said invoices
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shall not b�: submitted to CITY more often than once a month.
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CITY agrees to pay promptly such fees for sery es rendered by
CONSULTANTS.
8. WORKPAP.ERS AND DATA
CONSULTANTS agree to keep their `aorkpapers and data; on
file in legible orzn and available to CITY.
9. NO AUTHORITY TO CONTRACT
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CONSULTANT does not have the authority to contract on
bebaU of CITY. If CONSULTANT deems it necessary to ha%re " -.e
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services of other persons or firms in order to properly
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perform the duties and obligations required of CONSULTANT
under this agreement, the cost for said services shall not be
chargeable to CITY without prior written authorization.
10. PERSONAL SERVICES
This agreement 4s a personal service contract and the
supervisory work hereunder shall not be delegated to any
person or entity, without the consent of CITY.
11. MON ASSIGNABILITY
CONSULTANT shall not assign or transfer its interest -..n
this agreement without the written consent of the CITY.
12. AMENDME14TS
The terms of this agreement can only be amended by
written agreement between the parties hereto.
13. INDPMENDENT CONTRACTOR
The performance of CON.gULTANT' S services hereunder shah
be, in, the capacity of ;ar: independent contractor and not as an
officer, agrsnt or employee of CITY.
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14. APPLICABLE LAWS
In the performance of this agreement, the CONSULTANT
shall abide by and conform to any and all applicable laws of
the United States, State of California, and ordinances,'
regulations and policies of CITY.
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j 15. NO FINANCIAL INTEREST
No official or employee of CITY has a financial int:eresf
in the subject matter of this agreement conte,aplated within
the provisions of California Government Code Sections
1090-1092.
16. DISCRIMINATION
CONSULTANT agrees that in the performance of the terms of
this agreement, it will not engage in, nor permit its agents
to engage in, discrimination in employment of per3cns because
of race, religious creed, color, national origin, ancestry,
physical handicap, medical condition, marital status, or
of such persons, except as provided in Section 1420 of the
California Labor Code, Violation of this provision may res,,(—
inthe imposition of penalties referred to in Division 2.
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7, C:hapter, l .of the California Labor Code,
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17,. INDEMNIFICATION, DEFENSE, HOLD IMMLFSS
CONSULTANT her ,!iy agrees to defend, indQmnify and hold
harmless CITY, its officers, agents and employees, from and
against any and all liability, dame3es, casts, losses, claims
and expenses zesultinc from or connected With CONSULTANT'S
performance of this agreeirRAt (including but not .limited to
such liabfLl ty, costa damage, lass, claim or expense arising
from the death or injury to an agent or employee of
CONSULTAVT)r except where such liability, damages, costs,
losses claims or expenses are caused solely by the negligent
or wrongful acts of CITY or any of its agents or employees
including negligent omissions or commissions of CITY, its
agents or, employees, in general with the direction
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of the work to be perf,,- jeunder.
18. LIABILITY INSURANCE
CONSULTANT agrees to furnish to CITY and-waintain in
force until termination of this agtuLment a general liability
certificate <?f insurance in which CITY is named as an
additional insured. Such certificate of insurance shall state
that a general liability insurance policy insures the
CONSULTANT for CONSULTANT's negligent acts. Such certificate
of insurance shall indicate insurance coverage for CITY, its
officers and employees, while acting withia the scope of their
dutiez, again8t all claims arising out of or in connection
with this AGREEMENT. The policy shall provide for not less
than the following amounts: Comtined si%ogle limit bodily
injury and/or property damage of �300,000 per Wcurrence.
19. WORKERS' COMPENSATION
CONSULTANT shall comply with all of the provisions of the
'Workers' Compensation Insurance and Safety Acts of the Stare
of California, the applicable provisions of Division 4 and 5
of the California Labor Code and all amendments thereto; and.w�;.
all similar State or Federal acts or law,- applicable; and
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shall indemnify, defend and hold harm".ess CITY from and
against all claims, demands, payments, suits, actions,
proceedings and judgments of every nature and description,F
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including attorney's fees and costs, presented, brought or
recovered against CITY, for or on account of any liability
unvler any of saiv acts which may be incurred by reason of ai:y
work to be Performed by CONSULTANT under this agreement.
�0. WAIVER
No waiver or subsequent modification of this agreement or
of any covenant,, condition or limitation herein contained
5:.all be valid url.ess in writing and duly executed by the
party to be charged therewith. Furthermore, no evidenc�t of
F any waiver or modification shall be offered or received in
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evidence in any proceeding, arbitration or litigation between
the parties arising out of or affecting this agreemen,E or the
sights or obligations of any party hereunder, unless suchn
waiver or modification la in writing, duly executed as
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aforesaid. The provisions of this paragraph may not be waived
except as herein set forth.
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21. ARBXr:'.ATION
Any controversy or claim arisigg out, of or relating to
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the terms of this agreement shall be settled by arbitration in
accordance with the rules of the American Arbitration
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Association, and judgment on the award rendered by the
arbitr.tor or arbitrators may be entered in any aaurt; having
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jurisdiction thereof.
22. ENTIRETY
b This written agreement contains the sole and entara
agr cement between the g z:, ti es . It supersedes any and all
other agreements, either orally or in writing, between the
parties, The parties acknowledge and agree that neither of
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them has made any representation with respect to the subject
matter of this agreement or any representations with respect
to the subject :mutter of this agreement or any representations
I -uc, ng , be execution and delivery hereof except such
representations as are specifically set forth herein, and each
party acknowledges that he or it has relied on hfti or its own
Judgment in entering into this agreement. The parties further:
ackai:Dwledge that any statements or representations 'chat may
t " have heretofore been made by either of them to the other a, ie
void and of .no effect and that ne.i--her of them has relief
thereon in cone ctioo with nin or its dealings with 4he other.
e` 23. _TOFFS
wri tte.n notices and communications concerning , this,
:. agreement shall be seat to the following addresses by deposit
.in the Ups4 postal. service
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"CITYP ItCONSiJLTA:NT° ��• :wA
City Administrator William Hamilton and Assoc.
City of Huntington reach 4050 West Metropolitan Drive
2000 Main Street Orange, CA 9255$
Huntingtun Beach;, CA 92648
IN W ITINESS WHEREOP the
parties hereto .haveexecuted this °���,
agreement the 4ay and year first above wtitten.
CITY OF HUNTINGTON BBACB
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Mayor
ATTEST:
Yyyl� tl j MGis•
City Clerk
IN ITIAT D APPROVED-. APPROVED AS TO FORM %
Gaty Aci tiz zstra ar City Attorney
CONSULTANT r
By
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= Position or Tit1 -----
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Name
poi tio� Title
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AMENDED PROPOSAL
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PROPOSAL
FOR
THE CI fY
HUN*Mi GTON BEACH
Exhi bit, 'A
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September. 29, 9811
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Charles Thorpson,
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City Adnri.nistrator
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City of Bunt ngton Beach
2600 t a&n Street
UUn4ington Reach, Calif tnia 92648
Please consider this letter a proposal on the part of William
Hamilton & Associates, a California Corporation, (hereinafter
Consultant) to serve the City of Huntin4ton beach., (hereinafter
City) in the following manrar and fields of activity which upon
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your signature will become a Contract between the parties.
Ve propose to provide a variety of sex -vices which will
result in improved efficiency and productivity, more
responsive manager nth better oommuni^cat.ions, an
improved work environment, and movement toward a
positive working relationship Pmong appointed and
elected officials. Such results will be achieved
through attention to primary program areas including
Personnne.l. Admi.nisti.ation, Management Development,
"d productivity Improvement.
Charles 'Thompson September 29, 1981
City of Huntington Beach Page Two
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PERSONNEL .ADMIN I VPPATION
SCOPE
We propose to provide consultation to the City in the
overall, improvement of .its personnel -,ystems -nd provide
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c6itinuous assistance in matters relating to personnel.
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x WO propose to aceoMpl is,l the above by focusing oa the
follow43g objoctivov
' ly Bring City persortnel policies and rules in lire
G i-pith moderr: principles of public personnel admini--
Stratton_
Insure compliance of the personnel ;program with
applicable state and federal laws:
:L 'Promote unitom ty and the correct application
of personnel policies, roles, and: procedures.
9. Assist ananagement in dealing effectively with
day-to-day personnel problems and issues
Promote more awareness among employees of their
fights, responsibilities, end benefits as City
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Charles Thompson September 29, 1981
City of Huntington Beach Page ; brae
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We propose to engage in the following activities in
pursuit of the above -
I. Review and analyze both the City's forMal and
informal personnel systems,
2. Draft recommended changes, additions, or deletions
in personnel policies, rules, procedures, forms,
and recordkeeping systems.
3. Conduct training sessions for managemev�t on the
interpretation and app!�cation of personnel
policies and rules,
4. Develop new personnel pro5tam8.
5, Represent the City in employee grievances and
appeals to 4scip? i.nary action.
6. Conduct selected position classification, pay,, and
fringe benefit studies,
7: Aebiew personnel actions to insure compliance with
City policies, rules, and procedures.
8.' lgor�itor icruitmxentj examination, and selection
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Charles Thompson September 29, 1931
City of Huntington Beach Wage Your
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g. Assist in the development, implementation, and
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review of performance evaluation programs,
lD. Interpret and advise management on personnel
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policies, rules, and related matters,
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11. prepare employed newsletters, an employee hand
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1 role, and informational articles on personnel
matters.
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12< Process disability retirements, including
investigation, evaluation, coora lnai ion. dnd
preparation of related forms and reports,
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1 Assist and/or represent the City on unemployment
}' iosuvaw-e claims.
lie propose to address the above Personnel Adn inistra -
tion program on an "as needed" basis in accgldance
with Sectio,e IT, TERMS, B. "As needed" Services, of
this proposal. ThOsO fees shall not exceed an aggre-
g to of 510.000 for the period uf this agreement.
Letters of estimate .for projects identified by the
City shall be provided Upon request.
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Cha:._Ls Thompson September 29 19al
City of Huntington Beach "Paq_� rive
MANAGE�dENT DEVEL(tPMNT
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We propose to provide a custom -designed Management
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Development program that will optimize managerial and/or
policy -making performance of City staff and/or elected
officials,,,,
We propose to accomplish the above by purtuin-7 the fol-
lowing objectives
I. identify managerial anti/or policy- makincC needs,
2. Develop alter)zate solutions tax problems of man-
agement and,/or elected officials,
3.. Recommend and assist in: implementing new managerial
mid/or policy-makang procedures or modification to
current ones,
4. Build management responsibility at al. levels,
5. Supplement performanze evaluation with action plans
and coTfmltmenti� to goals and -objectives.
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6 improve basic managerial skills of individual super-
visors .
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Charles Thompson September 29, 1981
City of Huntington Beach. Page Seveny,
3. Make recommendations to the City ,administrator and
City oo*ancil .
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4. observe managers and/or elected officials LN the
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performance of their responsibilities.,
S. study managerial processes and procedures.
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6. Survey opinions and attitudes of selected personnel.
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PROJECT
We propose as part of the "on-line Services" outlined in
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this proposal that William Hamilton & AssociatesA will, at
the optiox of tiie City, for no additional cost, coyduct
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one rwo-,day workshop o£' either department hearts or
elected officials, Such workshor, shall. be preceded by
interviews with; cacti participant fov the par}jose of making
a needs ,assessment.
We'propose t� address the.abov Management Developm nt
program on an "as needed" basis in accordance wit:,
Section II, TZMS, B. "AS needed" Services, of this pro-
s
posal. These fees shall not exce-'l an aggregate of
�10,000 for the period of this agreement, Letters of
estimate for ,projects shall be provided on request.
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Charles Thompson September 29, 19£1
City of Huntington Beach Page Eight
PRODUCTIVITY IMPROVEMENT
SCOPE
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We propose to provide expertise a -d innovative p rograirs
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which will increase the productivity of the labor force
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and maximize the benefit received from each budget dollar.'
OWEC l VES
we propose to accomplish the above by focusing on the
following objectives:
1. Identify areas of maximum opportunity for improve-
ment in savings.
2. nefine and quantifl work to be done,
tea,
?. Structure measurement techniques for performance
determinations and feedback.
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4. Establish performance goals and objectives,
5. Implement management systems to supply essential
data for planning, scheduling, and staffing.
6-. Develop in"honse expertise which will ,permit on-
going review and operational improvements.
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� /p� rypry yam, �j� cA'1�1 �p /� c�irs.{�y, pwry�
.AX�W1l'YM MArt1��UON G..ASSOMTES.
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Charles Thompson September 29, 1981
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City of Huntington Beach Page Nine
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7. Address the human factors that affect performiai.ce
in order_ to maximize the positive impact and mini-
mize the negative.'
8.Strengthen the problom-solvin, abilities of• the
organization through the infusion of analytical
skills.
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9. Develop alternative passible levels of service with
attendant cost estimates.
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APPROACH
We propose to engage in the following activities in
pursuit of the above:
1. Introduce and familiarize the staff with the program.
2. Establish teams of management personnel and engage
in project :zoordination and administration tasks.
3. Document actual ,levels of service throughc
a. Field observations of work in progress,iL
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b. Review of completed work orde:;s, and
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c� Project inspections.
4= Identify potential opportunities for productivity
improvement and define the:
a.. Targets for amprovenent,
b. Staffing zr.pacts,
c. budget impacts, and
d. service levels.
Charles
'Thompson September 29, 1't8l
City of
Huntington Be,:ich page Ten
171
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5.
Set priorities or improvement.
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6.
Develop and evaluate alternative approaches to
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effecting improvements.'
7.
Establish dates and zesponsibilities for imple-
menting improvements.
8.
Establish and use measurements of performance (such
as standards, benchmarks) to define performance
expectations.
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Implement a management reporting system to document
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actual performance which will provide:
a. A basis for comparison,
b. Data for decision -making, and
c. Support for budget request
10.
train the staff in how to organize, delcgate, and
monitor field word: more effectively,
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Implement feedback systems which relate,act*aal per-
formance to recoQnition and reward program3.
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OW&M Htt dilltLVN G ,t SSOC1,AT�S
Gharlps Thomp::Qn September 29, 19PI
City of Huntington Baach page Eleven
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Ile propose to address the above Productivity Imp,ovement
program in the Development Services and Public Works
epartment in accordance with the following outlin es
of each project.,
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We propose to conduct a productivity improvement program
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for the Development Services Deportment. This program
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skull provide for he implementation of recommendations
resulting from the three elements of (l) an organizational
structure and position analysis (2) a workflow-ffective-
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ness and efficiency analysis and t3) a dopartme+ tal per-
formance analysis as follows:
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Or*MMI TIG 7AL A140 %l SITION ANALYSIS
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We ,propose to, review the Development services' organiza-
t oa and structuring of positions for purposes of deter-
mining whether they promote the most effici.ant odmin;i,cra-
tion of City program .and the provision of an optimum level
.;%f service
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Wrt.UA "OON &r SWAB
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Charles Thompson September 29, jqSl
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City of Runtington Beach Page Twelve
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We propose to accowplish the above by focusing on
the following objectives:
1. Identify departmental goals and objectives and
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determine their correlation with protected. City
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growth., service �.evels, and council policy..
2. Oetermim-- the relative effectiveness of the
present.. organization, both in to ms of staff
contributions as influenced by job structure
and achievement of City goals .and objectives.
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3. Develop organizational and staff utilization
alternatives Which Will capitalize on existins,
strengths, improve adminiitration of programs,
and allow for fL tur e growth.
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4, Improve channels of communication and coordination
within and: between Development Services and othez
City depsrtiaents.
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5� Develop operational practices, rxA-, educes, poli-
cies, and task assignment systems that will pro-
mote a savings- in manhours and sz Lary costs and
improve overall efficiency.
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6. Establisb defined areas of responsibility for each
sub -unit withinthe department, provide for zosi-
t%on atompositions Which will permit maximum utili-
zation of r ersonael, and promote a thorough under-
standing of the dub-unit's role in the achievement
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of aqparimertal;: goals and objgct.ives.
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WTLU&M.4JNUWMN Fa ASSOCIATES
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Charles Thompson September 29, 19P.
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City of Huntington Beach rage Thirteen
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7. Determine appropriate staff size and composi-
In.
tion in consideration of City and departmental
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goals and objectives.
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APPROACH
We prose to engaae in the following activities in
pursuit of the above..`
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1. Interview departmental staff and selected management
in other City departments for information on perceive&
problem areas, policies regarding services, and programs,
2. Review class specifications on the department's posi-
tions and determine the specific content of each posi-
tion throrgb job audits, work review, and discussions
wit)i management personnel.
3. Determine the degree to which jxssition contents are
consistent with original intent and the corresponding
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relationship with present needs.
4. Exatrine and assess the composition of positions in
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relation to the degree to which they promote the
Most effective utilization of incumbents' time.
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5. Review systems for the exchange of information°
and coordination of activities within the depart-
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merit and between the department and cther City
departments, outside commissions and agencies.
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Wtt,R. AM H#�4d".�t. ON Ea ASSOCMW
Charles Thompson September 29, 1981
t�
City of kluntixegton Beech. rage Fourteen
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.ELDIENT 2
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ivaRKFMtJ EFFECTrVENESS AND LFFICIENCY ANALYSIS
SCOPE
We propose i:o analyza key workflows wwithisi Development
Services for the purpose of recommending alternative
work methods to maximize staff utilization and service
levels. "
We propose to accomplish the above loy focusing on the
following objectives:
I. Selection of key ;stork processes for the determination
of departmental. t.ffect,ivenes.
2. Documentation of selected workflows for -nagement's
coats%d�*`-a tititl.
3. Tdentifica,tion of areas where the workflow can be
improved.
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4. Development of alternative work methods which vz:.11
save labor, equipment., or material costs while
mAintaining or improviyig ; erv,ico levels.
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Charles
Thompson sentemhe�. 29, 1:981
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City of
Huntington Beach Page Fifteen
t
S.
Identification of key steps wheret
processing
operational data can be summarized into manage-
`+
ment. reports,
6
Analysis of the relative capabilities of the
department to absorb additional functions,
�'-
accommodate revised processes, and respond to
'
increased service demands.'
7.
Analysis of management spans of control, support
-:
services, training programs, and departmental
communications.
a
S.
Bxamination of the interrelationship of departmental
functions and degree to which such interrelationships
assist or impede the accompl.ishmatit of departmental
goals and objectives.
9..
Preparation of an assessment of organizational and
employee vtilization and review this assessment
with the Development Servxccs Director and the
City Administrator.
10.
,Development and presentation of organizational
and management staff tatili ation alternatives,
including a discussion of the advantages and
disadvantages of each.
1.1.
Preparation of new, or revise existing, class speci-
fications to accurately represent positions allocated
to the classes.
12,
Submission of a final report which outlines findings
and veco meodations for implementation with support-
ing rationale.
VL
t
Charles Thompson ne}Member 29, IgBZ
City of Huntington Beach Page Sixteen
We propio$B to engage in the following activities in
P,
pursuit, of the above:
1. Utilize an open, participative, data -gathering
and analysis approach drawing upon the staf'x's
knowledge of the work,
o ;
2... Document workflow in a simplified, easy, straight-
forward manner so that the department staff can
understand the .processes.
3. Interview the individuals involved in do$.ng the
work,
4, Review the development, structure, and content
y
of key management x'el-arts.
5. Review the use, organization, maintenance, and
retrieval methods of key files.
6.. Present a. £`t>Itlt)rehE"12. i-vi'. written report. on the
�u
workflow analysis and reco=iendations to the
Director and City Administrator.
e
' F3
5. .-
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t g_ /� � ,may} ��+�.,�p-
"taa4.191635� 7 u+3�s4. N f4 �L�S1 Gt e
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Charles Thompson September 29, 19el
c
City of Huntington Beach page Seventeen
f
F
DEPa�tT..ErrraL PEROtvcE Arxr.LYSxs
f
We propose to identify and structure performance standards
or crit-ria against which actual. per ormance can be com-
pared.
fi
we prose to accomplish the above by fo--using can the fol-
lowing objectives:
1� identification of performance standards for t e
departmental: functions.
2. Establishment of defined criteria that are: compatible
with similar standards from other, organizations.
3. Development of forms, procedures, and report formats
to be used in accumulating, slA marizing, and reporting
�?
wa
on departmental performance".
4. Establishment of mechanisms for making performance
comparisons with other organizations.
S, , Establishment of systems and met ods for the effective
utilization of performance data and comparizons in
long-range planting and the setting of departmental
goals'a,nd objectives.
AN
.:..
'. ;
�.
Charles Thoml.:)son September 29, 1981
City or` Huntington Beach Page Eighteen
APPROACH
`
we propose to engage in the fallowing activities
in pursuit of the, above:
`.
r<
f
1. Interview management regarding their: assessment
and evaluation of possible performance standards.
r _
_
90
2. Determine the significant planned, or anticipated
��,"-
changes that may impact present performance
�*
standards.
�d
3; Review management reports already in use.
Ott
4'. Summarize the possible performance standards
and review with management.
5. Compare the possible performance standards
*04
with those of other organizations
S: Vinaii.ze the performance standards using input.
"
from management and, other organizations.
7. Structure the reporting formats and present
to management
S. Utilize the s mmari3ed comparisons for goal
setting in a team approach with management
w,
Charles Thompson September 29, 1981
C.
City of Huntington Beach Page Nineteen��;,
1
i
COSTS
g:
lie propose to conduct the Development Services Project for
s
the following fees;
Element 1 - Organizational and Position
Analysis $ 8,400
p
Element 2 - workflow Effectiveness and
Efficiency Analysis 6,400
Element 3 - Departmental Performance
`
Analysis 8 7CC
e
TOTAL;` °3, atitl
Each elem^nt will be conducted independently and will be com-
pleted within 120 days from date of initiation. ThL above
A
fee of $23,500 will be billed in Five (5) monthly installments
of $4,700 with the first upon initiotion of the project, and
the final upon completion.
The fees for Elements 1, 2, and 3 are predicated on under-
04
standing that results shall accrue in a cost/benefit to the
City equivalent to or in excess of our fees. City may witt;-
1
bold final payment until such time as can be docum. erted that
the foregoing cost/benefit when annualized will be equivalent
to or in excess of said fees throuab the timely implementation
of reasonable recommendations }>y Consultant, Said cost/bene-
fit shall be determined by the City to address either (1.)' an
increase in nrpductivity with no increase in budget allocations,
(2) a decrease in budget allocations with no loss of services,
i
or (3) a combination of (1) and (2)
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YC WA. i HWAILTON Er ASSOCIATES
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'
Charles Thompson September 29, 1901
ty
City of Eluntington Beach Page Twenty
t
PUBLIC h'CPXs PR&TZ' I S
We propose to eanduct a productivity im roversent program for the
Public Works Department. This program shall provide for imple-
mentation of recommendations in (1) the M.aivtenance Division and
,
Traffic Maintenance (2) 'che Water Division (3) the Park, Tree, and
4`
Landscape Division and (4) Public Works Administration and the
Engineering Division.
FFFt `r.
ELEMENT I
MAINTEUANCE DIVISION
we propose to develop a "work management system" for the
Maintenance Division.
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'fir y/tfin.
r�r �Xd Yil.�.iL .: Y.(✓l7
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We propose to accot;splish the above by focus; ng on the fol-
lowing objectives
I. Definition of expectations and implementation of
t€
measurc_Zent, techniques.
2. Development vid i.nital.lation of a reporting system
-s'
k ;
that provides management information for decision
n.d
making, problen solving, and resource allocation:
„ Maxi i2e utilization of staff ehrough delegation of
tasks to appropriate work levels
ViR
iW&M H&WJC/Al er Ass�
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Charles ThompsonSeptember 29, 1951
City of Huntington Beach Pare Wenty-One
4. '.,o%lement,tcion of a work order system that defines
i^
pri,o.ities and disseminates assignments appropriately,
5. installation of program for establishing current,
status of work assignments.
6. Development of a rG'CC3gnition rG"ward system for
.: '.
all personnel.
7. Design and implement a communication progray.
to advise ex�>aut e ntana,e'mentf rrz tical services
that significantly affect c+ver�il l rs,rults not routinely
reported.
k
We propose to engage in the collowiliq Schedule of step$
and activities in pursuit of the a`i avet
+ k:
STEP I fi montha
a
Asserssmeptw of the overall orris niz: ation and identifi-
cation of potential saving targets within go days
Implementation of the program in the Street Mainte -
�
na:tce, Street CleeninV, and Sewer Maintenance
Departments
�n
implementation of the Program in the P4 i.lity Repatr,
Paintinj Maintenance,. Electrical :! aiDtenanc;e, and
'"
Suilding Maintenance, d Traffic Maintenance functions
Charles Thompson September 29, 1981
R
City of Huntington 'Beach Page Twenty-T�:o
`
STEP 3 3 months
T_mplententation of the Program ir. the :Mechanical
Maintenance, Vehicle Fainting, and storm Drain
,
Pump Maintenance functions.
z
identify areas for improvement in the Maintenance
x :F
Administration Functions.
a`
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ELE14EIlT s
}:
WATER DIVISION
bi§ff"`rr
We propose to develop a "work management system" to study
the complete water billing work flow and to implement
management systems for th-b pur,pcc>e of maximizing resource
utilization, coor'ination, and service levels.
OBJECTIVES
We propose to accomplish the aboto by focusing on the fol-
lowing objectives
I. Definition of expectations and implementation of
measurement techniques so that standard and actual
coat can be accurai:aly actersrinea and compared.
2. Development and installation of a ,.kiportinq system
that provides management int'ormation for decision '
zaking, problem zolvzi';g, and resource allocation.
"i
y
0
F.
Charles
Thompson September 29, 1981
City of
7antington Beach Page Twenty -Three
3.
maximize utilization of staff through delegation of
I
tasks to appropriate work levels.
ell
4.
installation of a program for establishing current
xa
status of work assiqmments.
5.
Development of a recognition/reward system for all
personnel,
6..
Documentatiin of selected work flow, particularly
the water billing process, and defining the ccordi-
nation required among various departments.
7.
idertification of areas where the work flow can be
-improved.
S.
Oevelopment of alternative work/methods which will
save labor, machinery, or material costs while
maintaining or improving service levels.
9.
Review of financial policies for the management of
the Water Division's surplus to maximize the long-
term stability of this enterprise.
J
10.
Design and implementation of a comianication pro-
gram to advise executive manageme,,it of cr.;tical
vi that significantly affect overall results services
Y
10"
not rou* �nely reported.
11.
Provide procedures detaili"g not only how the
management systems are implemented and utilized,
gut also how they are maintained.
1*4
L. M
MULIAM HAAWON Er ASSOCIATES
N
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F,
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'
Charles Thompson September 29, 1931•
-`
City of Huntington Beach Page Twenty -Four
_.
�s
x
APPROACH
y'
We propose to engage in the following schedule of steps
and activities in pursuit of the above:
STEP 1 2 months
Sid"
Assessment of the overall organization and identi-
fication of potential saving targets within E0 days
Documentation of the water billing process and
`i
identification of areas for improvement
t
"
STEP 2 - 3 months
Implementation of measurement techniques in the
Production and Distribution sections of the Water
Division
a
A
STEP 3 - 2 months
Design .and implementation of management reporting,
feedback systems, and techniques to strengthen
4
the management capabilities
conduct of training so that management can fully
utilize the systems and techniques that have been
developed
a
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WiW&M NAM UON €t ASSOCIATES
,
Charles Thompson September 29, 1981
F
City of Huntington Beach Page Twenty -Five
`.
ELEMENT 3
xN x
PARK, TREE, AND LANDSCAPE DIVISION
SCOPE y O�'JECTIVES, AND Ai?PROACH
We propose to conduct a needs assessment of staffing require-'
t4 F
t
ments resulting from continued development of landscape���".
areas. We propose to make these determinations based on the
use of "}benchmark" indicators. This information will provide
the City with cost data for the maint-nance of contemplated
additional landscape areas in the City_ We propose to con-
duct this element within a ninety (90) day period from the
date of implementation.
ELEMENT 4
PUBLIC WORK ADMINISTRATION AND ENGINEERING DIVISION
SCOPE„ OEJECTIVE',g, AND APPROACH
We propose to review the administrative portion of public
Works and the Engineering Division .for their organization
and structuring of positions for purposes of determring
whether they promote the most efficient utilization of
resources and deliver an optimum level of service. We pro-
pose to make these determinations based upon the
responsibilities, practices, and policies of the present
organization. This information will provide the City with
o
s
recommendat.;ons regarding the appropriate staff size,
consolidation, and composition in consideration of City
,-
and departmental goals and objectives. We propose to con-
duct this element within a ninety (90) day period from the
date of implementations
L Al
La LN
WiLLIM RAWTION Et ASSOCIATES
Charles Thompson September 2S, 1981
City of Huntington Beach Pagr ty-Six
zs.
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COSTS
t
�
We ,propose to conduct the Public Floras project for the fol-
lowing fees:§,
Element 1 - Maintenance Division
«�
step I $ 27,300
4
Step 2 28,700
Step 3 Ic 800
+: p
Element 2 - Water Division
.-
Stela 1 8,650
atop 220,125
ster 3 7,725
Element 3 - Park, Tree, and Landscape
Division 12,600
Element 4 - Public Works Administration
and Engineering Division 4,500-
TOTAL $126,400
The above fee of $126,400 will be billed in fourteen (14)
monthly installments with the first upon initiation of the
project at the rate of $10,780 per month for the ,first five
(5) months, $8,500 per month for the second. five (5) months,
$6,000 per month for the next three (3) months, and $12,000
for the final payment upon completion.
The fees for Elements I and 2 are predicated on the under-
standing that results shall accrue in a cort/banefit to the
f
City equivalent to or in excess of our fees. City may with-
�
hold final payment until, such time as can br documented that
the foregoing cost/benefit when annualizcd will be equivalent
.y
to or in excess of said fees through the timely implementa-
tion of reasonable recommendations by Consultant. - Said cost/
benefit shall be determines by the City to address either
(1) an increase in productivity with rya increase in budget
allocations, (2) a degrease in budget allocations with no
loss tzf service, or '.(3) a, combination of (1) and (2) above.
I vo -
MGMtAM i'sms..ton -6 .7'+JCAIT,.5
"
Charles Thompson September 29, 1981
City of :Hunti,ri5ton Beach Page Twenty -Seven
k - y
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i
COLTS CF +`lib.£ M1,,4i., FRODUCT.rVI Y IYPROYEXEits
We propose to adrr&-e s any additional services to those
projects outlined above on an "as needed" basis in
It
accordance with Section TT. TERMS, B. "As Needed
'c
Services" of this proposal. Letters of estimate for
additional projects shall be provided on request.
d
we propose to provide "o�i lire" basic services, Fear
needed" services, and "profoct" services in the fol-
lowing manTnort
A. "on Line" Basic service,-,
fie propose to provide those off --site services which
are supportive of the previously enumerated activi-
ties for a retainer of $200.00 per month to be
billed monthly.
"
These services include the following-.
`
1. Conduct one two-day Workshop of either
department heads or elected officials prey
eded by an, interview with each participant.
2, Reserve our services to meet flu Rt ng and
sa
irregular Peas :needed" requests.
c�
F
3
„Charles
Thompson September 29, 1981
City of Huntington Beach Page Twenty-Eig it
u
3.
Respond to telephone inquiries on matters
within the scope of service,
a
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p
4.
?review correspondence as transmitted by the
City.
n
S.
Alert management on current events of
importance to the City.
6,
initiate recommendations in accordance with
changes in law or the state of the art.
x
i,
Provide resource materials from our resource
library and subscription materials.
"
8.
Conduct usual and normal clerical services.
wli
9..
Allow for ordinary travel.
M
Provide pickup and delivery service when
immediate action is necessary-
X
tom,
a.
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Charles Thompson September 29, 1931
�+
City of Huntington Beach Page Twenty -Wine
`
Sta
B. "As Weeded}5 Services
F
.:
"\s include
n
1. needed" services work performed by
the professional staff for on -site consulting
services, conducting studies, and performing
tasks direct. related to assignments made by
the City, services may be performed in any of
.,�
the program areas of Personnel Administ4ation,'
Management Development, or Productiv%i_j
Improvement.
.",.
"As
2. needed" services will be provided for an
hourly fee of $70.00, Said fees are billed
monthly.
C, "Project" Services
1. "project"' services are provided on an. individually
r
quoted basis.
2. Projects outlined in this proposal will be con-
ducted for the following fees and trilled as
described herein;
Development Services Project $ 23,500
Public Works 'Project 126,400
D. Summary of Services
:.
The fol log .ring fees shall be charged in accordance with
the provisions herein as follows -
on -line basic servIces 3,200
Personnel Adminis�..kation
"As Needed" up to 10,000
Management Development
%s Needed" up to 10,000
Productivity Improvement 149,900
r �
TONAL $173,10
m'y
WILL" K&N=JY Fe ASSOCIARS
i
Charles Thompson September 29, 1981
«
City of Huntington Beach Page Thirty
w
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� 4N
x
X11. GENER4L PROM1710,41
I
Ile propose tor;
lr Address tha preceding as eonscltants
4;
.reporting directly to the City Administrator_
v._`�
2`. start the preceding program within ten (10)
work days of the date of signing of this
rc
Agreement.
"
3. Utilize the combined expertise of our
staff in carrying out activities stipulated
in this Agreement in obfervance of City
tranagement priarities..
y°
4, Provide the services of qualified and
experienced personnel who have the pro-
fessional expertisce. Necessary to effectively
perform the tasks enumerated or implied in
this Agreement; such personnel assigned
shall be subject to the approval of the City.
5, Assign William Hamilton as Contract Admini-
strator with William Taylor, Buford Nichols,
and Robin Reid as consultants for they "on-line,",
"as needed', and "project'' services outlined
herein.
6. Continue this Agreement for a period of sixteen
(26) months from the date of signing of this
nt .
Agreement.
.
iY.�t_ `
Yc
�f1 i H�L i i ASSOCIATES
4
Charles Thompson September 29, 1951
'k A�z
City of Huntington Beach Page Thirty -One$
,
7. In the event that CITY and CONSULTANT agree that alter-
nate projects to those described herein would be of
greater cost/benefit 'to the City, the parties may
#
jointly agree to apply any remaining unused portion�
of CONSULTANT's costs for discontinued projects toward
said alternate projects.
B. Be reimbursed, expenses separately, for costs of
$
training materials or unusual travel requested by the'4.
City at City rates.
9. Guarantee tiie above fees only if this proposal is
accept.` by the City within sixty (69) days of the
�
date of this letter.
a�
a^
10. Have the City provide local support and Assistance in
arranging and scheduling interviews and group meetings
with Cray personnel; make all records available;
facilitate traininr„ field, and administrative opera-
tions; and incur costs for printing of forms.
li, CITY and CONSULTANT agree that either may terminate
this agreement at any tir•,'ce upon thirty (30) days'
written notice to the other of such termination.
In.the event of termination, CITY will pay all costs
incurred by CONSULT"L Ln conformance with this
agreement up to the receipt of T otice of Termination.
We lope that our proposal bas accurately reflected yc-ur interests.
We look forward to the prospect of working with the City of
Fluntington Beach.
WILLIAM HAMILTON ASSOCIATES
William Hamilton
president
..
WIU4ii.Rdi'i HAJi6iU0JV Fj &SSOCIL.11 S,
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INTRODUCING
WILLIAM KARILTON
xt
ASSOCIATES
h j "'
TYE FIRM
GF
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fYill,iam Hamilton & Associates is a ma-agement consulting
firm specializing in services to public agencies. For
'-
over te.. years, tha firm �s served cities, counties,
;.
school districts, s ecial districts, regional governments,
and ether related service organizations, in addition to
special project clients, the firm currently serves twenty
agencies or a continuous basis.
`.
+
The missitsn of William Hamilton & Associates is to hk.lp
government achieve results by utilizing people in an
effective and efficient manner. The firms approach is
to build can the strengths of its client agencies through
the facilitation of personnel resources, management leader-
ship, and productivity systems. The corporation's team
provides a blend of behavioral:, management, and technical
expertise.
The firm has a reputation for providing a cusiom-designed
approach to fit the specific needs of the client.. Botf:
technical and people considerations are important in study
procedures and in the formulation of recommendations. The
firm also assumes responsibility for assisting the agency
in achieving desired results by monitoring and adjusting
.
the program to accommodate changing ci.rctlmstances or unanti-
cipated problem areas. The firm's emphasis is always on
positive, anticipatory action as opposed to reaction, The
"a..
firm is constantly =oadening its capabilities to meet the
changing demands of government,
n
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SERVICES DELT'V RRD
B
x.
WILLIAM AAA LYON & ASSOCIATES
t ..
To Strengthen Personnel Resources
Itinerant Personnel Director
-- Classification and Pay Studies
-- Personnel Policy Developments
Executive Search
Centers,
- Assessment
1'
- Employer -Employee Relations
- Affirmative Action Programs .
- Recruitment and Select n
- Employee attitude Survzys
.ri.
{
Representation on Appeals'
To Facilitate Managementu Leadership
Team Builcing Workshops
organizat_onal Development
- Future Design Seminars
- Management for Results Programs
Performance E�' luat-.on Training
f
- Goal and Policy Development
Al
- Supervisory Practices Training
- Communication Audits and Systems
Customized Training Packages
`
Council Meeting Assessments
r,
To lmpl8ment T°z*o4uctiVity Systel.,u;
Organizational Analysis
Work Measurement Systems
- Feasibility Studies
Methods Engineering
- Management xnzorrime tion ,Systems
Quality Circles Programs
- Performance Assessment
Productivity Analysis
Budget Request Analysis
Incentive Programs
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7
THE
PROFESSIONAL
STAFF
.
WIMP
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iJk.JY1 �1.1N � hC3CB'�S
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THE PROFESSIONAL STAFF
SP
.
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WfLT,XA < XANILTON & A ,3*6L CIATEC
'
VULLI&M HAMILTONPRESIDENT
� '
Bill has over twenty-eight years in the public service:,
r'
Prior to formation of his own company, Bill. was Vice
President of an industrial relations firm which listed
numerous ci.ties, sct 1 districts, private industries,,!
and other public agencies as its clients. As a former
$"
ASayc-,� and Councilman, he gained firsthand .knowledge of
City problems and concerns, particularly those faced by.gx`
Public administrators and elected officials. Bill is°
known for his custom -designed approach to meetingclient
needs. He presently serves as consultant to the California
"
Community College Trustees Association.
4:`',
BUFORD NICHOLS, VICE PRESIDENT
During Nick's career, he has served as a Management
Consultant, Assistant City Manager, Personnel Director,
Administrative Assistant, and Personnel Analyst.. In
addition to conducting special studies, Nick works with
a number of public agencies in the day-to-day administra-
tion of their perscnnel programs: He has personally con-
du -:test or supervised Position. Classification and Pay Studies
in a wide variety of public agencies, including special
districts, cities, counties, school districts, and regional.
planning agencies.
I
WILLIAM TAYLOR, ASSOCIATE
Bill is a graduate industrial. and systems engineer. Hip
career has beery dedicated to methods analysis and the
.implementation of work improvement programs,, bill; has
.conducted training in work simplification. resulting in
,increased przdu,.:tivity and employee morale. Of the notable
companies that have been leaders in work improvement and
Utilized Billrs service: are Occidental Life, Blue Cross,
and Mattel,,; inc. As a consultant, Bill has served a number
of public agencies, resulting in signficant improvement in
performance and cost effectiveness since 1977..
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1 AM HieA%Toj! Ea ASSOCATE
wm
BARRYNEWTON, A14ALYST
Barry has considerable and varied intergovernmental experi
-
ence in administrative analysis, organizational research, z
and -
program evaluation. He has performed legislative y Tr
analysis for the California Department of Finance and
League. of California Cities and served as an administrative
assistant to the City Managers of Hawthorne and San Bruno. m
As a management analyst, Barry has conducted classification',;`
and compensation studies and de7tel.oped related personnel
policies .
.. LINDA DAUBE, CONSULTANT
Linda's background in training covers a wide variety of
subjects, including leadership development, financial
management, group dynamics and communication, and time and
human resource management. Her past experience includes
serving as an instructor at San Diego State University,
specializing in decision making and management courses.
Linda is'a frequent speaker for programs sponsored by
government, business, and coT munity organizations and
is a member of several consumer groups.
ROBIN REID, COICISU ,TANT
As a specialism in management and organization development
Robin has provided consulting services to a variety of
private, governmental, nonprofit, and community organi-
zataons since 1974. He has extensive teaoi—ng experience
working with bath the public and private sectors and has
a thorough background in psychological theory and human
dynamics. He has served as a member of an internationally
recognized publishing firm of human relations resources,.
Rabin has conducted custom -designed training seminars and
workshops in management leadership, performance :valuation,
professional development, and interpersonal r,..O ativns .
M N"WO er &SSOCIATES
F
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..-
REPRESENTATIiS LIST
OF
AGENCIES SERVED
"Lilt
i7l6.ill-"'7rim Ki msocom
J
REPRESENTATIVE LIST OF AGENCIES SERVED
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a
The firm's scope of service includes those,
.e
activities which support personnel. resources,
management leadership, and productivity systems.
'IVA
These service,- are provided on a project or
continuing contractual basis. Although our
list of clients is extensive, the following is
representative of clients who have received
significant services in each of our three
service areas in the past year.
1
PV
A
'WILL" HLIMtL ON Fr ASaOCUTES
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PERSONNEL ADMINISTRATION
f5
Andy Lazzaretto, City Manager
CITY OF ALRAMERAt
Ill South First Street
Alhambra, California 91801
�� '
(213) 570-5014
Bill Winter, Citv Manager
CITY OF FULLERTOAIrY`
303 West Commonwealth
Fullerton, California 92632_"
(714) 738-6310
`<
i
Ora Lampman, City Administrator
s
CITY OF POAJONA
505 South Garey Avenue
Pomona,California 91767
(714) 620- 2051
t
W
Bob Fast, City Manager
CITY "" "PST COVI,vA
1444 W vey Avenue
West Covina, forma 91790
(213) .,2-8631
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(qf tt"" toA/gsocons
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MANAuEMENT DEMLOPMEN7'
Bud Stewart, City Manager
CITY OF CONCORD
1950 Parkside
Concord, California 94519
r
(415) 671 -3000
Gary Sloan, City Administrator
CITY OF LA MIRADA
{
13700 La Mirada Boulevard
La Mirada, California 90635
(2.13) 943-0131
}
Jim weaver, City mana,, ,.L
CITY OF LYNWOOtJ
q
11.330 Bullis Road
Lynwood, California 90262
(213) 537-0800
i
Royy Pederson, City Manager
CITY GP 5COTT,5DALE
s
3939 Civic Center Plaza
Scottsdale, Arizona 85251
(602) 994-2422
g
s
{,
YC-
WOW
r>
PRODUCTIVI Y INPRiiVE,`N
4
~
`red Borsabal, City Manager
CITY OF COSTA MESA
77 Fair Drive
x .
Costa Mesa, California 92625
"
y
(714) 754-5327
�r
Jose t -eden, City Administrator
ITY OF A OXT EBE1' L
1600 North Beverly Boulevard
Montebello, California 9064>0
(213) 725--1200
x
:Bob Cl.ute, City Administrator
x
CITY OF SAN t;AB s EL
°
532 West Mission Drive
San Gabriel, California 91778
(27.3) 282-4104
Lee Travers, City Managua
CITY OF UPLAND
460 North Euclid
Upland, California 91786
;•
(714) 982-1352
City of Huntington Beach
P.01 Box 190 CALIFORNIA 92648
OFFICE OF THE CITY ADMINISTRATOR
October 16, 1981
William Hamilton and Associates
4050 Metropolitan Drive
Orange, California 92666
Re: Agreement between City of Huntington Beach
and William. Hamilton and Associates
Dear Mr. Hamilton:
To insure mutual understanding of the lauquage in the subject
agreement, the following is provided:
1. On page 1, line P _�: the agreement, the date should read
"1981" not 1979."
2. On page 3, section 6, lines 15 and 20 of the agreement
the phrase "Cotsulting guarantees that for any one or
more of the elements 1, 2 and 3" and is intended to mean
"`combined total of elements 1, 2 and 3."
3. On page 4, section 6, lines 22, 27, 32 and 34 and/or is
understood to be read in the conjunctive, that is, to
read as "Elements I and 2."
If the foregoing meets with your approval, please initial and
sign the copy attached which will be placed with agreement. At
some future date, it may be desirable to amend the agreement and
we can incorporate language to clarify the existing agreement at
that time in the manner indicated above.
SiAppzoved a8 to Form:
Charles W., T' ompso
Cit5r Adminis trator ClEy— AttoxneyWI-111iff Hamilton, Pres.
Hamilton & Associates
CWT/%SA:pJ
Attachment
$36-SWe Tdephone (714
v Rutuni^,)rig nai and Copy
cow lilted certificate te7 t RTIFICATE Of"INSURANCE Approved as to Form:
City nC fi.t.1 lingion Brach TO Gail Hutton, City Attorney
Cy^.r11 lirrney ,�, ,
? P. U. no. tPa CITY OF HUNTINGTON BEACH, CALIFORNIA _
Huntington Brach, CA 92648 BY
Copy to "Fttk Manager after approval A MUNICIPAL CORPORATION elZ�
This is to certify that the policies of insurance as described below have been issued to the insured by the undersigned and are in force
at this time. 11 these policies are cancelled or changed in such a manner that will affect this certificate, t'ie insurance company agrees
to give 10 days prior written notice, by mail, to City of Huntington Beach P. O. Box 711, Huntington Beach, California 92648 ALL
ITEMS .MUST BE COMPLETED, ANY DELETION OR CHANGE iN THIS FORM SHALL BE SIGNED AND DATED BY AN
AUTHORIZED REPRESENTATIVE OF THE INSURANCE COMPANY AND MUST BE APPROVED IN WRITING BY THE CiTY
ATTORNEY,
Name of insured HAMTLTON & ASSOCIATES
Address of Ensured
980 W. 17th Street Santa Ana, CA 92706
Location of Work or Operations to be performed _
Same
consultant y �`
_•
Description of Work or Operations _�M`« •
POLICY DATES
LIMITS OF LIABILITY
Alp��iE OC,,,,7j
Effective
Expiration
n
POLICIES iN.FORCE
POLICY NO,
In Thousands (000)
wIi ? "
GENERAL LIABILITY
59sM97034•-
�-2:3-�
r1-23-8
ACk gualI
� Cay
(X COMPRE14ENSIVE FORM
T! CA
4, 000, 000 CSL
-C
Iris. GO. �
Each Occurance
1 i PREMISES -OPERATIONS
( I EXPLOSION AND
COLLAP•E HAZARD
I I UNDERGROUND HAZARD
!�
RECEIVED
l I PRODUCTS COMPLETED
CITY ATTORNEY
OPERATIONS HAZARD.
( I CONTRACTUAL
INSURANCE
r"-
FEB
IU1 24 1989
t 1 BROAD FORM
IL..
AM
PROPERTY DAMAGE
71819 1giyt1211f2.131g
I I INDEPENDENT
:CONTRACTORS
I I PERSONAL INJURY
LIABILITY
Aetna
asualty
Surety.
Ins. CO:.
IVI COMPREHENSIVE FORM
IV
Policy
#59 FD
`&
V 3898 CC
itX owNEo
02-20-
2/02-20
83
J 000 000
r_ � cSL
I) t11RED
Each OCCUran CO'
i NON -OWNED
EXCESS LIABILITY
PiG110627
lo--9--81
10-9-82
$1,000,000
Evanston ,Ins.
( 1. UMBRELLA FORM
la OTHER THAN
S
UMBRELLA FORM
'Errors & Cmissions
Coverag
WORKERS'COMPENSATION
59JCi30217-
—20-81
7-20-82
Statutory
Aetna Casualty
and
861OCCA
EMPLOYERS' LIABILITY
Additional Insured Endorsement:
The insurer agrees that the. City of Huntington Beach and its. City Council, and/or all City Council appointed groups, committees;
commissions, boards and any other City Council appointed body, and/or elective and appointive officers, servants or employees of the
City of Huntington Beach, when acting as such are additional insureds hereunder, for the acts of the insured, and such insurance shall
be primary to any insurance of the City of Huntington Beach, as their interest may appear.
02-16-2 .�
Data AUTHORIZED REPRESENTPTIVEOF INSUR"CE OMPA
INSURANCE COMPANY Aetna Casual--
l 1
--By
Name Adart:.s 2970 Hart or Blvd. , #215 1i+ k ' .
Addrou ?.0. Box 5000 " Costa Mesa, CA 926 26
Orange 6b0i city
Cltr
T1::ephone
HOLD HARMLESS AGREEMENT t O
(to be executed by insured) 14' R `' 0 1 ,8z
The insured • Slrrrxsra f i nn agrees to protect, defend, indemnity, save, and hold harmless the City of gton BaaR%1¢'t6i CIGE
officers, agents, and employees against arty {iability, loss, damage„ cost, c,r expense by reason of any and all lia ' Lil�`Is, ,_
demand%, juddrrents and causes of action caused by insured, his employees, agents or any subcontractor or b to ' n t"
out of or in consequence of the Performance of all or any operationfl activity for which this certificat o f uranc' ii i r
itl Sole Paoptietanhip (2) Partnorship (3) CorpoYato { !`Other (.;tasa)
HOLD G . r' -- - ""� grP c7e t �ECEIVED
HARMLESS SI NED, By Insured, Title
tti qr. pat
fAltnamat%hallba-pnr ,.4at'tyrod BYInsUrad« 'y Title irzi J
betari sect, slgrlature,i Dutari Nicho& 173
.-
q"', ikiSUi I `I 0iE'.CEr
If Corporation.. TWO Officers Must sign, or present evidence of aufhgrization to bind Corporation, y �
Return original and thrw copie3 of
cosnpiat@d certificate to rstriburion:
CERTIFICATE OF INSURANCE Aiser Approv7tc
C ty 4t ktsti�an�ach TO 8w C.ity____ _A�ttprnay
Dal CITY OF HUNTINGTON BEACH, CALIFORNIA
P, 0. 8osc 190
HutifingMn Beach. California 02648 A MUNICIPAL CORPORATION
Originat -.'Originating treat.
Yellow -. Risk Manager
Pink -- City Gerk
Gold — City Attorney
This is to certify that the policies of insurance as described below have been Issued to the insured by the under-
sigrsed and are in force at this time, If these policies are cancelled or changed in such a manner that Will affect this certificate, the
insurance company agra:es to give 30 days prior written notice, by mail, to City of Huntington Beach P. 0. Box 190, Huntington
Beach; California 92648.
Name of Insured HAMILTOq & .ASSO!IATES
Address of Insured 980 W. 17th Street Santa Arta CA 092 0
Location of Insured Operations Same
Description of Operations Consultant
POLICIES IN FORCE
POLICY
NUMa>;fl
L1h11TS OF LIABILITY
EFFECTtV�
EXPIRATION '
A. Workers Compensation (Aetna)
7,-.20--8
07 -20—
2 Starutory
EmptoyeW Liability 59t1039
17683, ?
" A
$
Z. Public Liability;
S300,000 combined single
Bodily Injury ;
limit per occurrence.
f+llarrrfacturers and
a,ontractors
$ Each Person
Comprehensive (Aetna)
General R M97034F
A
1--�2.3--7�
11--2.3-8
S Each Accident
fIncluding products completed
$1,00
r JJ0 Si
g�.e Limit
operations)
property Damage
S ___.___,.., Each Accident
C. Automobile liability: (Aetn
2-20 -81
02-20-82
Bodily Injury 59FD16
36780CA
to Each Person
$1, 00
, 000 Si
Vle Li
• t
Each Accident"
Property Damage
5 Each Accident
Does policy cover.,
All owned automobiles
No"wned automobiles
Ipleaso check at least and)
tX )Yes )No
j Yes I ) No
The insurer agrees that the City of Huntington Beach and its City Council, and/or all City Council appointed groups,
committees, saammissions, boards avid any other City Council' appointed body, anal/or :elective and appointive officers,
servants or employees of she City of Huntington Beach, wiher. acting as such are additional insureds hereunder, for the
actsof the insured, and such insurance shall be primary to any insurance of the City of Huntington Beach.
r ;
2
E. (told Harmless Agreement: By Insurods ✓ ' a ^�, w--�-�. �, eye - ,o
4 ` reslare nra; � e i?xe&i ent/S�cxetary
The insured agrees to protect, defend, hideninify and save harmless the City of Huntingto acts against toss, damage or
expense by reoton of any suits,, claims, demands, judgments and causes of action caused by insured, his omployees, agents
or any subcontractor or by any third party arising out of or in consequence of the performance *fall or any operations
covered by tuts cartificate of :Insurance,
P. Remarks: APPROVED AS TO FORM
GAIL HUTTON
_ City Attorney
eCity rn
Dates Q^°^ f3 1 AUTHOR IUZ-49 EPRESENTATIirA E OF INSURANCE INSURANCE COMPANY
lflt5lli`3PtTaG`�"CCftYlt.BtitlJil j��.: �,•y ,,✓,-'!�'l•'rr'.c v 'z",� r
itiamtt`
wigm0E.'o lass 1 enoy isignatt0 -U iziVe ftepmskntadirWAgent
Atiffrass 297 Harbor Blvd., 915 A~ dress
City 060ta TRIza„ CA 92626Telephone - 6543
)V%.
Date September 28, 1981
Submittedior Honorable Mayor and City Council
Submitted by: Charles iv. Thompson, City Administrator -yF'V BY t;
Prepared byre.---ry--
J .0
Subject. MANAGEMENT STUDY AND IMPLEMENTATION PRO RAM r �
Statement of issue, Rscornmendation, Analysis, Funding Source, ,Alternative Actions, Attachments:
Statement of Issue
The i:ity A&inistrator desires to engage a management consultant firm to
study ways f improving efficiencies in City operations, (either through:
real dollar savings or improved productivity). Proposals were requested
and received from prospective management consulting firms, for the pur-
pose of using professional industrial engineering services in various
City operations. Interviews with these firms were conducted by staff
r and a recommendation developed for City Council consideration.
w
Reco-tmendat ion
r
Select William Hamilton and Associates to provide the services outlined in
the attached proposal and request the City Attorney to approve as to form
the -,t tached Agreement and authorize funding of the project from the City's
Contingency Fund.
The, ,C'i,y Adtninistrator requested-)roposals from three management consulting
firms the purpose of conducting a management study of Public Works,
eveloc�e�. ".^ervices Departments and Personnel. operations. Proposals were
receive frrm, William. Hamilton and Associates, Hay and Associates, and
Kapner, 3�ol i erg and Associates.
The City Afti.nistrator, Assistant to the City A resin strator, Director of
Public locks , Director of Development Services and the Chief of Adminis-
trat. in-. Services reviewed the proposals and conducted interviews with
regreset"atcv; from each firm, The consensus of the group is that
William Rw,�tltva and Associates should be recommended to the City Council.
The major,thrust of William Hamilton and: Associates' proposal is to focus
on the'mai,ntenanoe functions -,f` the Public Works DeparZ.. ent and organi-
zational stTuct<ure and functions of the Devolgpment Services Department.
The primaty goal of the program is to implement st rategie:a that will
produce ouzo of tWo results
-RCA 81•-24 -2- September 28, 1981
k.
e >s
1. Prodace real dollar cost savings through more efficient organi-
A''
z:ational and: functional operations; or
2. Improve service levels without increasing costs.
`#
The agreement contains a provision to guarantee that the total of cost
g P g
.��..
savings and productivity increased will equal or exceed each year the
total fee charged for the service. A feature of the program that sig-
nificantly departs from past efforts of this type is the emphasis placed
upon the management consultant firsas extensive involvement in the actual
implementation of proposed changes in the organizational structure or,
functions of the two departments. Hamilton and Associates' approach is
directed towards providing the existing staff within the two departments
with the training and expertise to enable the City to continue the systems
t' that are developed and implemented long after the firm leaves the City.
The fee for the productivity improvement section of the proposal is sho-;
as follows.
Public Works
Maintenance Division $ 72,800
Water Division 366,500
Park, Tree & Landscape 12,600
Administration & Engineering 5,600
Total $1 6,400
Development Services - 23,500
Grand Total $149 ,900
;Additional $ervicns Personnel Mministration & Management "`T�eycl`opmc5 *
In addition to the productivity program for Public Works and Development',
4 �'
Services, William Hamilton & Associates will be available on a. retainer
basis to provide "on line basic services" at a cost of '$200 per month
($3,200 ,for the length of the contract), Also, Hamilton 4 Associates
will work with City :Administration in bringing about an overall improve-
ment of the personnel system by providing direct assistance ir. matters
relating to personnel. Such assistance will be available to the City on
an "as-neede4 basis" at a rate of $70 per hour. Staff is requesting
.$L9,0 0 be app7zopriated for personnel services,
amilton and. Associates also proposes to provide a custom designed •fan-
;agement Dev'el.opvtent Program that will optimize managers and/or policy
making performance of City staff and/or elected officials. The Manage-
ment Development Pro ram will be available to the City on an "as -needed
basis" at a rate of 170 per hour.. Staff is ,recomiendzng an appropriation
y of $1.0,000 be .made for Management Development.
Y
RCA 81-2 September 28, 198
Pundng Source'.
Contingency Fund,
Alternative Actions:
1. ,Authorize only the productivity improvement section of the proposal
and forego the management development and assistance in the area of
personnel administration.
2_, Direct staff to find other ways to improve management development,
productivity and to bring about cost savings to the City: �
_09
t"
tdlfil i. WA HWAILTON F ASSOCIAHS
Y CONSULTANTS TO MARAGEMENT
d
4050 West Metropolitan Drive, }range. California 92662 • (714) 634-1131
September 29, 1981All
x
Charles Thompson
�i;�,,
E, ,City Aami ,istratoZ
City of Huntington Beach
-100 Main Street
t7"
Huntington Beach, Cali:fcrnia 92646
Because of the zxt:ent+ of the proposed Produrrt�. ts4. t;; T"mprOUr'm2:.
aa~,
Progrcam in the Pu3hl,c W*rks Department, this letter is hereby
provided -as an amplification of this portion of the comprehensive
rvgreenmant submitt,r ` to you.
Program Description
l
1
1n today`s economic enviroi-ment, g co, Ls and declining
g
productivity are severely impacting service levels. However,
through better organization and utilization of all resources
(people, equipment, materials), serv`.ces can be improved and
eelivered at the same or lower cost. The vehicle through whic3
this calk I-e acctamp i shed Is tno PX`oaucti1 ity 2-ir re.L eJ£ ent Program.
The rlrid-ctly' ty irpr'€ve ent PPoo,,ram uses a City Staff/Colsultaat
team approach. This team .1dentifies oppsrtunitips _ < improvemert*,
then develops and irrpaementa programs designed to 'ly exploit
these opportunities, As a simple illustration, we .fCund it ore
agency that street sweeping routes had aeon allowed to develop
over the years without periodic review for impx:ovements, Corse--
gQently, ev:essive time wa., :--rsurned as the operators pumped rrum
ona designated area to another. After analyzing tk.a job and the
number of gutter .miles, we dt�vefopaed new roe, t•es that el.il.iinated
f gxtsot4 a �t SSNJiiC 5 Pkii�7t�GiirfiTY 6YSTSMS MA,NAGEMEN LEADERSHIP
w .,
Charles Thompson September 29, 1981
..�
City of Huntington Beach Pace Two
y.
nonproductive gravel time. Now each operator works a single area
]
each day. The itrpact was an increase in service levels sr- that.
all residentir>1 areas were swept once each week a-d commercial
areas tw_-z each wet Time also became available for an effective
preventative mainten- program - somethina tint was always neglected
`1
because the crew was too busy. Fkgain, theft was a positive impact
V.
on services r- time spent in preventative maintenance helped reduce
equipment do,.ntime, lost labor hours. repair costs, and operating
r
inefficiencies.
our comprehensive approach to productivity improvement addresses
f
,.
the primary areas that impact the efficiency and effectiveness of
performing work:
Technical,
i
Behavioral;, and
{ Managecial or admini tratior.
3 We pursue a balancing and application of technical, behavioral,, and
managerial concepts, To stress only the technical dimension and
ignore the behavioral ramifications may make operational improve-
r.
ments impossible and even scuttle a whole program. Organizations
are trade up of perple whose individual ;strengths, wi�aknes a s, per-
senalities, and behavioral charactiDristics have a defittiee impact
on organizational success. Amy program which ignores the fact of
organi rational life L, doo,,,zr2 to fa lure.
TbroVghout the program, we stross the gatheri-a •and summarizing of
appropriate data for management decision makincj_ The identification
of opportunities for operational improvements a.nd imlzlementation of
results -oriented solutions will be founded on reliable data.
s,
t
1
C,2arles Thompson Seratemb , 2,., 198
City hf Huntington teach Page Three
our rod.uat2fi.'it-g Iraprov$mant Prod am iE. different fro.z similar
a
Yam.
services offered by other firms because it is not an audit or.
study. Rather, we work with tTre City to identify opnn t,=ities
'
� ;A
and then, follow `rtugh together with the City's staff to imple-
ment :systems. Tt-, follot-`.-tb-,�ugh dlement differentiates is from
other firms who develop recommendatians ,;nd then leave 4've staff
without the systems and pros ',uyes fL,r implementing the inprov+ement:,,
I;'untington Beath Today
Uur izct-finding review of the Public works Departatent indicates
that productivity impro,�ement:, would help meet the Suture challenges
`
to mas*gaining the: existing service levels. All employees were
cooperative; however, a management audit conducted .in 1978 has
created a negative attitude among certain management personnel
about "outsiders" examining ma-ntenance operations_ Although
this attitude is not an unusu 1 or unanticipated reaction, the
1978:audit has accentuated the staff's feelings. The 197�0 audit
devel.optd a report witly r"umerous recomm:ndat:ions, br,: that Firm .
did not assist line mai:.agement in implementing the recommendations.
t ivr approach is different. We will nark with the staff to r;e.*eibp
and implement the recommendations that are accepted by the City,
The City has experienced exceptlonz�l tYrowth for yt;ars. However,
tie total, maintznanoa r+aquirenerzts ;rave never been dafined.. The
Maintenance and Water Divisions do i,-t use measurenent~ techniques
nor quantify tI)eIr wore Sad. The need exivt,' For therm to t:nhsx ice
t;.hei.r tftanago ont tools to more offectively" utilize their resources.
For et%ampl:e,, more streets, gutt-rs, bui.ldt-ngs, and sidewallkq have
been ridded without an accurate determination of service needs and
the Impoct on overall service levels. Also, the water division
eloes not have a foxigalized information aystem which routinely
reports axe key-naiazenanee aQti.vitie,,-..
"
Y L
,. ..
... ....., .. - wow«..
f
ri
Charles Thompson September 29, 1981
city of Huntington Beach
agp tour wfi,
The Park, Tree, and. Landscape Divisio,r over a period of years has
�'
developed its own goals and obje«ives Because of these efforts,
we consider a full-scale Pzrm zuctiuitr m-a rt cz��r�cn,, � rdc�r�t for this
division to he a secondary priority. The first priority would be y
to determine the sta.:Fing requl4rements resulting from continued k `'
development ;,:,f Landscape areas, The Council comr,itment to Parks
expansion without an unbiased assessment of future staffing needs
could pose a problem in }'s maintenance of these new areas. Using
Y conmion benchmarks, we would assess the actual staffing needs and
would piovide to Council this data for its decision -making process. s`
r �• , 5
y
benefits of the Preerran
f. We 'propose to implement a full-sca2 e 'rr rover: n Pro-
g2%= in the Maintenance Division, the Water Division, and Traffic
Mainte-ntance of the Public Works Department. We wilx be using all
the resources of our professional staff. Ar'i integral part of Cie
Program is a "work management system" which will +, ive definition to
the work loth in terms of what is to be done and �A— it isha
done, our first objective oill be to maximizL: the oucput ,£ the
current staff, text, alter.tat ves incorporating innovative ideas
will be prepared to meet future; service demands. With this in
mind, we have suggested that the : XrkFlkliq-' ravc;mv—t— progra I
be phased rather than aaaress .nq all areas sim ltaneously,.
initially, a comprebensi.ve evaluation will be made of the savings
potential in :each area of service. This will provide
staffing and cost, data which can be utilize; in the ad;�it istra pion
of the 1881-B7 budget.
Ve have eat mated that implementation of the RroductiVitf , m,--xrGVe-
r t ,Prokirtam as outAinedfor Public Works would yield a ber ):Lit of
fiftk,en pav ent 15 't . or $05 868. to twenty percent (AO%) , or .
$619,158, improvement based on your payroll expense • for the
appropriate areas. Through development of a more efficient _and
effective st,-'ff, personnel adeik4rns no=, ally required by expan-
sion cart ',5e ueaferredw When aaditibns are made, ouY system util1
indicate wbete and how they can best Le utilized. The City will
Also have a system that provides tii,t;xy information to management
on key performance indicators.
r i ", "AAM'U• & ASSOCUTES
Charles Thompson September 29, 19$1 '
City of Hantirgton Beach Page Fife
Not only will your labor force a e more ef::. ?ctive and: efficient,
k bVi also the use of equipment, materials, and facilities will be d
improved. �Y
Your review and consideration are appreciated..
u 11SLLMA Ti MILTON & ASSI)CDATES
William Hamilton
President
nj
t
t
�a CITY OF 'HUNTINGTON BEACH �
INTER-DEPARTMENTCOMMUNICATION
To, CHARLES W. THOMPSON From G"TL HVTTOI-3
City Admini tra or C1ty Attorney
Subject Consultant's Agreement Date October 2, 1981
With reference to paragraph six of the agreement and
the appropriate reference in Exhibit "A",L we do not y
understand how the cost/benefit savings to City are �1N
to be measured. What are the cz- iteria? How are the
cost/benefit savings to be evaluated? The consultant's {
grantee is dependent on how it is calculated. ,r,
pk
Page,.:.
STREET MAINTENp'NCE
'
STREET CLEANING
C
'
ASPHALT
t
CONCRETE
�t
x
Pace 2
,
�J
STREET CLEANING
SWEEPER
ROUTES
SEFOII
24 MILLS A DAY PER ROUTS
36 ROUTES
4 DRIVERS
AFTER;
31.45 MILES AVERAGE
29 ROUTES
3 DRIVERS RL,JULAR
(Z DAY REQUIRES 4 DRIVERS)
M-,EDED-
CROSS TRAINING-
BETTER R SC' E OU; ING OF VACATION
AV4NGS:
$25,189
SWEEPER
DEBRIS
BEFORE:
CITY CLEANS AND HAULS DEBRIS
$29, 31,9.35 TOTAL MST
1,070 MANHOURS PER YEAR
t
`rs
r
m
AFTER:
CONTRACT TO HAVE DEBRIS HAULED
$19,664.00 TOTAL COST
282 4ANHOURS
SAVINGS:
$9,715.36 PER YEAR OR $16,266.16 IF
PURCHASE OF A NEW TRUCK IS ELIMINATED
{
788 MANHOURS SAVED
■
xb
1
Pace b
� .»
MAINTENANCE CYCLE
,^ Y
PRESENT MAINTENANCE CYCLE
f
w
NUMERICAL SLPTV,; ALL TREATED SAW'
LAST CYCLE '?AD 355'.'..,
nURATION 3 1 '2 — 4 MONTHS
REPDM`dENDE,D SYSTEMS
}
STICKER SYSTEM
b
RIG 90ARD SYSTEM
, s
RECOMMENDATIONS ALTERED
u
GAS BOY BEING EMPLOYED (ODOMETER
READINGS
COMPUTER SYSTEM IN G MONTHS
(H'ISTORICAL. DATA)
SENEF,L TS OF IMPROVED SYSTEM
P"1 AS NEEDED _
IDENTIFY UNDER UTILIZED VEHICLES
COST SAVINGS OF $8,000 ANNUALLY ,IN L ADOR
AWNS
;.
VOtSWT :IW.� UDE FRINGEr
-00ESN*T INCLOOk PARTS, FLU 10S USED
Page 7
FLEET UTILIZATION
_.
NUMBER OF VEHICLES
�
244 PIECES WITH ODOMETER READINGS
40 PIECE:S"REAL BY HOURS
79 PIECESWITH NO WAY TO MONITOR
� r.
USAGE
APPROXIMATELY 360 TOTAL PIECES PM°ED
BY VEHICLE MAINTENANC:
USAGE
ODOME.TE.R READ 6,170 MILE (YEAR AVE.
HOURS READ 537.5 HR/YEAR AVE.-
CAPITAL OUTLAY — UNDER UTILIZED VEHICLES
LOOKING AT NET VEHICLE PURCHASE
REQUESTS
DEFER PURCHASES UNTIL STUDIED
TRANSFER UNDER UTILIZED VEHICLES TO
LIKE REQUESTED VEHICLE
NECESSITY FOR REQUESTED REPLACEMENT
E.C. (MDER, DUPLICAT 11-0 PIECE
ELSEWHERE.
Page 8
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{,
PAPFRFLO i
;
PRESENT SYSTEMh
HIGHLIGHTS
�F
MUL rIPLE FORM STORED SEVERAL
'
LOCATIONS FOR VARYING DURATION
I COPY OF MULTIPLE FORM DISCARDED
LABOR RECORD DISCARDED DAILY
�x
SUMMARIES NOT USED
INFORMAT ON GAP ON LUSE CHARTS
.
GAS BOY RECORDS GAS INFORMATION
s
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;.
6 -.
r
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Fa l 3'
BUILDINGMAINTENANCE
PRESENTLY IN AUTO BODY SECTION
�.
HIGH COST OF RESTORATION!
'
RUST,, BODY, PREP, PAINT
r
RANGED FROM 440 DOLLARS TO 2300
�
a
DOLLARS LABOR (SEDANS A D/O'S)
4..
OTHER HIGHLIGHTS
k
NO iNSF'ECTION PROCESS OTHER ,THAN
RAND5,R-VISUAL, OR OPERktOR REQUEST
UNTIL REGENTLYI LITTLE COORDINATION
WITH VEHICLE 14AINTENANCE
i
LEADWORKER RUNNING FOR PART
A
RECOMMENDATIONS
r
PLACE AUTO BODY SECTION UNDER VkHTCLE.
MAINfT
ADDRESSES REGULAR INSPLCTION PROCESS.
�+
COORDINATION OF )VORK AND VEHICLE
EVALUATION BETWEEN 2 SECTIONS;
CONSOLIDATE PARTS RUNNING
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Page 12
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4
LINE MAINTENANCE (CONT'D)
{
PROPOSED. 1 MAN CRUI - RESIDENTIAL
2 MAN CREWS ARTERIAL�'
..
c
SAFETY
SAYING$ 2 ML-N
PM PROGRAM
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Page 13 a ...
PUMP STATIONS
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PM SCNEUUL ;
33 PUMP STATIONS-
4, PEOPLE
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d
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Page 19
4
DOMLSTIC (CONTINUED)
t�F�
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OLLINQUENT BILLS
,
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FORMER PROCESS
s .
PROPOSED PROCESS
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MAIL LATE HILL
5
SAVINGS: I POSITION
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P (1) zonixq & inspect, (1) _ &dnistrative (l) , _ .�., Secretary (2)
S� Mayfield
Ferguson stauss
Pelt (4) Principal. Clerk (1 )
Ads
Hartge
Sevier
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PLAMING (1:8) MIMING (21)
UeputX Dire (1) Deputy Director (1)
�j Voge sanq
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CURTOW ADVXN= Special Building
Services Electrical. PIt bing Struct al plan Ch k
Se csr +1er�t�ex (1) Senior Plane%x (3) Chief (1) Lief 1) Chief (1) Chief (1) Plan check Eng
Davis Botteron Sri,cZan Bendy (i)
Be11.aVia P7ebb � ++
2 14p. (2) Tx�sp, (2) Znsp, (2) Insp. (G) Plan Check. Sr
:c-.ate (1n�ca (1} Lnc1 Use (1) T�ssoczate ( )
�,antter Plan Oiedter Chief Planner FbX McKim Hov4en Werson Reck (1)
�?es lv rtillez Lip
ps Clark t�rrzs 3�ttelznan Player Ss�I S i
Frank lunsford
Trevor
etant (2) Zarb Tise (1) Assistant (4) Coastal. (2) QP uull.lan (medical leave)
1wnner Tech. Planner Planner
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Zelefsky Adao s Border
MIPUY Fi.restona
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Aide
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Novetrber 22, 1582' µ
x
r
PRODUCTIVITY/IMPROVEMENT
n
STATUS REPORT
FOR
HUNTINGTON BEACH CITY COUNCIL
PRESENTED BY
BRIAN SMITH
GREGG CASWE.LL
' TONY DUARTE
MIKE FUENTES�w,,t
BILL TAYLOR
� ddd Vr GGk NOVEMBER 22, IM
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PROPOSAL
T
FOR
THE G 1 T`'
<t
Q
HUNTINGTON BEACP
cz
i�
44 t
W AV ail '#iMUi 3N AS500
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a
September 29, 1981
Charles Thompson;',
City Administrator
C): I of Huntington Beach
�`--
,
�u
2000 Main Street
Huntington Beach, California 92648
Please consider this letter a proposal on the part of William
Hamilton & Associates, a California Corporation, (hereinafter
Consultant) to serve the City of Huntington Beach, (hereinafter
City) in the following manner a -ad fields of activity which upon:
your signature will become a contract between the parties.
Z SERVE.IEF
We 'propose to provide a variety of services which will
1
result in improved efficiency and productivity, more
responsive management, better co=, anications, an
improved work environment, and movement toward a
positive working relationship among appointed and.
�
m
k
elected officials. Such results will be achieved
through attention to primary program areas including
Personnel administration, Management DevelopmentE
and Rioductivity Improvement.
+S
G
w
4'
Charles Thompson September 29, 1981
kk
City of Runtxngton Beach Page Two
PERSONNEL T DMXNIaiTRATION
,S:: op
'
lie propose to provide consultation to the City in the
overall inprovemen . of its personnel sy-teems; .and. provide
.
contir�uo•,:,s assistance in matters resa.ti ,� to �~ 4±+pnn6T.
4
Sla propose to accomplish the above by fo"sing on the
x;ollaw3:r��a ck�je�:tiv's; a
1. Bring City personnel policies and rules in line
w.
with modern prinazples of public personnel admini-
stration.
Z Insure compliance of the perscinnol program with
m
:ippl.xcabl,e state and .federal, laws.
3, 'promote uniformity and the correct application
of personnel policies, rules, and procedures.
u
4. Assist manageMent in dealing 0.ffOOtively with
day-to-day personnel problems and issues.
5. promote more awareness =onq vmpl:oyoes of their
«�
;agh'ts, resucwWallit es, and benefits as City
APPROACH
We propose to engage in the following activities in
pursuit of the above:
1.
Reviews and analyze both the City s formal and
per:
informal personnel systems.
2.
Draft recommended chanrtes, additions, or deletions
`
in personnel policies, rules, procedures, forms,
(s
and xecordkeeping systems.
3.
Conduct training sessions for management on the
interpretation and application of personnel,
I•
policies and rules.
4:
Develop new personnel pragrGam
Represent the City in employee grievances and
appeals to disciplinary action.
6.
Conduct selected position ela„siflcation, pay, and
fringe benefit studies.
7.
Review personnel actions to insure compliance with
Ci"; _ policies, rules, and procedures'.
8.
Monitor recruitment* examination, and salectivn
prz34rAms,
Charles Thompson September 29, 1981
.µ
City of Huntington Beach Page Four
i
,..
di
F
9- Assist in the development, implementation, and
,k�,
review of performance evaluation programs.
Y
10. Interpret and advise management on personnel
'
policies, rules, and related matters.
.�.y
=gig;
11. Prepare employee newsletters, an atiployee hand-
`
book, and informational articles on personnel
matters
1Z_ Process disability retirements, including
z
Investigation, evaluation, coordination, and
'
preparation of related forms and reports.
13, Assist and/or represent the City on unemployment
insurance claims.:
COSTS
Ke,propose to address the above Personnel Administra-
tion program on an "as neeaed" basis in accordance
with Section 11, V"NIS, B, "As needed" Services, k:-!
this. proposal. These fees shall not exceed ari aggro-
date of $3.0f000 for the period of tbis arli'eement
Letters of estimate for projects identified by the:
City shall be provided upon request.
F1
l..l.-