HomeMy WebLinkAboutCity Council Member Item - Councilmember O'Connell - Request8. Item Submitted by Councilmember O'Connell Approved as Amended -
Request for Performance Review of the overall Entitlement and Permitting
Process
Recommended Action:
Establish an Ad -Hoc City Council Committee composed of
Councilmembers O'Connell, Semeta and Peterson who will work with staff
to review existing reports conducted on department performance related
to development practices and policies, and return to the City Council with
a recommendation on where additional review is needed, and if the
additional audit should be conducted by an outside consultant.
Approved 7-0
9. Item Submitted by Councilmember O'Connell Approved as Amended -
Consider a Pilot Program utilizing organic pesticides in Central Park West
Recommended Action:
Direct Public Works to perform an organic pesticide pilot project in
Central Park West for a one year duration; provide updates to the City
Council every 3 months; provide recommendations for updating the
Integrated Pest Management Program utilizing the results of the pilot
project; consult with the City of Irvine before selecting a pesticide
product; invite pesticide experts to present information during a regular
City Council meeting, and, consider opportunities to expand the project.
Approved 7-0
COUNCILMEMBER COMMENTS (Not Agendized)
O'Connell, Semeta, Posey, Delgleize, Hardy, Brenden, Peterson reported
ADJOURNMENT - 9:23 PM
The next regularly scheduled meeting of the Huntington Beach City Council/Public Financing
Authority is Monday, May 15, 2017, at 4:00 PM in the Civic Center Council Chambers, 2000
Main Street, Huntington Beach, California.
INTERNET ACCESS TO CITY COUNCIL/PUBLIC FINANCING AUTHORITY AGENDA
AND STAFF REPORT MATERIAL IS AVAILABLE PRIOR TO CITY COUNCIL
MEETINGS AT
http://www. huntingtonbeachca.gov
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City Council/PFA Action Agenda — Monday, May 01, 2017
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CITY OF HUNTINGTON BEACH
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City Council Interoffice Communication
To: Honorable Mayor and City Council Members
From: Billy O'Connell, City Council Member
Date: April 24, 2017
Subject: CITY COUNCIL MEMBER ITEM FOR THE MAY 1, 2017, CITY
COUNCIL MEETING — REQUEST FOR PERFORMANCE REVIEW
OF THE OVERALL ENTITLEMENT AND PERMITTING PROCESS
STATEMENT OF ISSUE
Providing excellent customer service should be one of the primary goals of our city departments
that interface with the public. As Council Members, we receive regular feedback from
constituents as to their experiences with various departments of city government. In terms of
customer satisfaction or dissatisfaction with certain city services, the most feedback I receive is
from business owners and residents who are trying to obtain a development permit from the
city. The comments range from developers experiencing extended entitlement processing times
to business owners encountering delays in receiving final permit approval to open or expand
their businesses, as well as residents facing delays on home remodels.
Performance reviews are a tool available to local government to evaluate the effectiveness and
efficiency of public services including assessment of consumer satisfaction. A performance
review offers an independent third -party evaluation of services with a goal of identifying
deficiencies and recommending solutions. The goal is to create organization -wide service
excellence and provide a platform for continuance service improvement.
RECOMMENDED ACTION
Establish an Ad -Hoc City Council Committee to work with the City Manager to define a scope of
work for a performance review of the zoning entitlement and building permit review process city-
wide. Return to the City Council with a scope of work and proposed budget.
xc: Fred A. Wilson, City Manager
Ken Domer, Assistant City Manager
Robin Estanislau, City Clerk
Scott Hess, Director of Community Development
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