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HomeMy WebLinkAboutSmartmeter Technology Update f City of Huntington Beach t File #: 21-429 MEETING DATE: 6/1/2021 Smartmeter Technology Update City of Huntington Beach Page 1 of 1 Printed on 5/26/2021 powereCO LepistarTF �����Nlirucro; ,r AMI Customer Portal Automatic Meter Infrastructure n►r,ru � � � � � � � � � � ilill' I I � il'i' 11 � � � ■ ■ oilas New it i Surfcz I � ►� I 'II rl Will City of Huntington Beach, California I • What is AMI? - - - 1 r • AMI = Automatic Meter C Infrastructure ~~ • Integrated system of smart meters, communications networks, and data -Meter Register management systems • Enables real-time tracking —Data ' of water usage data Adara All • Provides 24-hour leak detection and alarm capabilities Meter Transmission Unit (MTU) City of Huntington Beach, California <#> x. Hu.h 22 Background • AMI infrastructure installation completed in April 2021 AlkohL 77 • —53,800 MTUs installed by - in-house staff i � jk AMI Infrastructure Team (left to right) li V JodyHowell, Ramon Razo, Su uy City of Huntington Beach, California <#> 23 Customer Portal Key Features for Customers Benefits to City • Online website residents can • Analyze and monitor trends log-in to review their account • Automate communication, such • Online bill payment as notifications, reminders, and • Interactive charting customer service escalations • Compare usage to prior bills • Reduce internal business process by automating tasks originally • Alerts for high usage, water performed with phone or paper leaks, and usage thresholds City of Huntington Beach, California HB N> Main Dashboard ADVANCED FOR HOME. FOR BUSINESS- OUTAGES- CONSERVATION- CONTACT US• OCheriDe AcceunlWater-20-02 82 SOLITHBROOK111 �Reeefn C•Logaa *'lane Account Details My Aliens O Nickname water a Landscape Watering is permitted today Address 82 SOUTHBROOK LN You can watet orlr e n hetweeri 12:00 AM and 11:59 rest SPRINGVILLE NY 10001 Ncu, neNt Ndlellllll da, l5 well Mat 31,2021 Credit Good f Rating ill Name FREDDIE JONES Pay Plan ALoo Pav My Recent Usage installments: S45.00 due on Feb 28 2020 S450.00 due on May 31 2020 •v+ater O -• •�-� My Current BIII You used 3 CCF less eater compared to vour Previous Wit usage on your current Oil dated 29-Dec-2019 16 CCF Payment is not r qulred You ale enrolled in we pie aidhon2ed payment Usage on,cur pravious oil dated 1-Nor-2018 pull alld we WII 311IOrnatKaal Mehdra% 19 CCF payp.. Why was your consumption less? Sur City City of Huntington Beach, California B < > l..N.l Nir6 25 Bills & Payments ADVANCED . . . . FOR HOME. FOR BUSINESS- OUTAGES- CONSERVATION- CONTACT US- 0 Cnanq.ai<oum 1 1 •�h,, ' •• 1 1 1 0 RJ.fn CHugout D My Bills b [� Payrnentus Auto Pay Col InvolceCloud Pay Bill A KUBRA Dashboard $Bills a Payment My Electronic Bills ` Pay My Bill D Go Paperless (e-Billing) We offer a free secure and reliable electronic bill aelven area payment Service After the near DMl V cycle PMyn�lle b not ngWnd fWlowrllq your enrollment you will receive an eleclr Onlf del m5ieda or a paper version at the e111al aOWlSS 1b11 are enrolled in OIM pre4karwim assoualed win your account Sign Up Toaay) pwx"plan anti we we a1a0111alkaay watldraw payment vrsw Bill Dale Bill Amount Due Date • Vw%BA 16-Feb-2020 54049 4-Alb-2018 Pay AMDunt - 8098 V�64 17"Jan-2020 555 24 2"Fep"2018 vw..ea 18-0,ec-2019 S45 75 3-Jan.2018 .RBC Par my bill now at Royal Bank Va Ba 16-Nov-2019 S95 09 2-Dec"2017 $Ut rt\ City of Huntington Beach, California <al 26 !Billed Usage mwwprmrw Q Cn.rl0a AccountElectirk,V11alkim Gms,Alefts (XX)010-01 123 MAPLE AVE, SPRINGMLLE, W 10001 .�i gehesn C•Logoul Oj h1V wt•nIS� R WSW um" u Rea"Dale.2017 0603 NIC ( unsumpllon 70 CC - 116"Gam Ormin Vi Amount SAS,I , Senet Amount Ss 1 t _ lw FWA Teaes 1•Iae M sYeMen r✓� Usage ♦ Avg Twopetatute in IF) t Ar,iu•ILmunl nunnnitp •Avesa0e Mcwtnly P1v,,paannn � Ue0wr(W" 0 My Events DID YOU KNOW You can lum cw femwes on and off in cbckwv the 40Na n Ole 49"a00ve YOu can nnm in we cnan oY 0ra0gn0 nv0e the cnsn area r onGIIR1Dlinn I ptatis SO IIY' City of Huntington Beach, California <#> 1'r N• NueF 27 Compare Year • ®Ctumge Account 000010-01 123 MAPLE AVE. SPRINGVILLL, NY 10001 ^,Rekesn 6�oowl ComDanhp ,as,hleter ID S0000.16147 .. by isaQe 0 Refresh Chart ®Compare (:moat*MP Usage to I aft Year I m) 9 S t G N ♦ h K W a f� i .•' a � .O Aeaa DaY ♦ Avg Temperature Iasi Year + : ... r,r ♦ Ple<ptahon last Year •r Dare�a•t Yee, t Avg Temperature IbisVeai ♦ Avera(•IF,IAonthrj Hm ditw Thra YW Neaptation th.s y!e, ♦ - u ee D•vs TIYs Yee, Usage last Year Usa; )is year Su m City of Huntington Beach, California $ <#> 28 ©Charge ACCtwI - t 1111- 1■1• t 111 yRet•sk �e L•■•10 ,now entrees Search Request Date Request TYM Request Number Status 24-Apr-2018 n Repon a Billing Issue 234430 in Process 14 Feb 2018 1� ACH Application 223452 Complete 23-Ju1-2017 Transfet Service 213324 Complete ie Se(vKe Requests 3-Jun2017 Report Streetlight Outage 203321 Complete • .• Snowing 1 to 4 of 4 entries fits! pi-vk)uN 0 NeM . n.. ■ Do%nba0s are provided n CSV format for spreadsheet imports If your spreaasheet sonware Goes not open aulomatKOV when you clock tht downloaded file save a ano open 4 manuam" kale Mm Dag* General Inquiries My Account Support Text Size Su "I City of Huntington Beach, California t#> 29 • ADVANCED . . . . . . FOR HOME- FOR BUSINESS- OUTAGES- CONSERVATION- CONTACT US- 0CnengeACC•uoI 1111 1 1 111 Rtl•sn GLWwt Report An Outage I::7 Example arcGIS Mao 3 Example Google Map L Report by Telephone rn 1 -80 -123-4444 Report Online V Outage Map Outage Locabon: tieleci Inc outage location - Details or lntormatlon about the outage or hazard AOutages Request a Call Bach? ves please No 'n�r�... .ffi'23-wo City of Huntington Beach, California t > 30 SUMMER Consultant to buildout customer portal FALL Pilot testing and public education outreach NEW YEARS Go- Live Launch City of Huntington Beach, California HB Ob ,''`I Off :'M40RPORA7 • ��9 \ End of Presentation 9 ' •�, :. oQ �� Thank You ��UNTV CPS/// MW ' ilia � • � � 1 � �_ .ate. I UIPW Iji-tj City of • Beach, •