Loading...
HomeMy WebLinkAboutRevize - 2021-11-16 ( ?#j "t�/, , ._"._J City of Huntington Beach File #: 21-868 MEETING DATE: 11/16/2021 REQUEST FOR CITY COUNCIL ACTION SUBMITTED TO: Honorable Mayor and City Council Members SUBMITTED BY: Oliver Chi, City Manager PREPARED BY: Travis K. Hopkins, Assistant City Manager Subject: Approve and authorize the execution of a Professional Services Agreement with Revize to Redesign and Maintain the City's Website; and authorize appropriation of funds Statement of Issue: Staff released a Request for Qualifications (RFQ) from firms to redesign and maintain the City's website. After reviewing twenty proposals, staff selected Revize as the most qualified and responsive firm. Staff recommends entering into a Professional Services Agreement (agreement) with Revize for a not-to-exceed total of$170,000 over a 3-year term. Financial Impact: Revize's proposed scope of work under this three-year agreement is estimated at $102,300, which includes website redesign, staff training, and annual maintenance fees. Due to the outdated functionality of the City's website, staff may request additional improvements that go above and beyond Revize's scope of work. As such, staff has built in contingencies throughout the term of the agreement, with a total not-to-exceed value of$170,000. Funding is available for the website redesign and maintenance effort, and City Council authorization is requested to appropriate an additional $75,000 to the Public Information Office account (10030101.69365), with the remainder of the funding available prior approved amounts in the City Manager (10030101.69365) and Public Information Office accounts (10030101.69365). Recommended Action A) Approve a three-year Professional Services Agreement with Revize for website redesign and annual maintenance; and, B) Authorize the appropriation of $75,000 from the General Fund into the Public Information Office account. Alternative Action(s): Do not approve the recommended actions and direct staff accordingly. City of Huntington Beach Page 1 of 2 Printed on 11110/2021 o ,ed%*Levsta, File #: 21-868 MEETING DATE: 11/16/2021 Analysis: The City's website, www.huntingtonbeachca.gov <http://www.huntingtonbeachca.gov>, was initially built in the 1990's using an in-house content management system (CMS) that has become significantly outdated. In comparison to modern, user-friendly CMSes today, the City's CMS requires coding and IS support to upload multimedia, develop new web templates, and make other non- textual adjustments, which can delay the timely distribution of information on the website. Given the major advances in web technology today, staff recommends transitioning the website to an established third-party CMS, which is regularly maintained, secured, and updated with the latest tools and user-friendly features. Third-party firms can also provide user training, help desk support, design consultations, and ADA accessibility guarantees throughout the life of the website. The City released a Request for Qualifications and received proposals from 20 firms. Following a rigorous review process, staff selected Revize as the most qualified and responsive firm. Revize has been building websites for 25 years and provides services to over 1,800 government clients nationwide. Their award-winning CMS will be custom designed for Huntington Beach in Year 1 and redesigned in Year 4 to keep up with modern design standards. Revize will also work with the project team and departments to streamline existing content, improve website navigation, and ensure a seamless transition. Lastly, Revize offers extensive training before and after the transition, as well as 24/7 help desk support. Staff recommends entering into a three-year agreement with Revize to rebuild the website and train staff in the first six months, and provide maintenance services yearly. The cost for their proposed scope of work is $102,300. However, due to the limited functionality of the City's current CMS, staff may need to implement unanticipated modernization efforts that go beyond Revize's scope of work. As such, staff has built in a contingency across all three years of the agreement for a total not-to-exceed cost of $170,000. The contingency may cover additional work including custom pages for City departments; specialty design features; and custom online tools. Environmental Status: None Strategic Plan Goal: Community Engagement Attachment(s): 1. Professional Services Agreement with Revize 2. RFQ Response from Revize 3. RFQ for Website Redesign 4. RFQ Submittals 5. RFQ Award Analysis City of Huntington Beach Page 2 of 2 Printed on 11/10/2021 powerec94 Legistar° PROFESSIONAL SERVICES CON TACT BI TWEEN THE CITY OF FIUNTINGTON 13EAC1-I AND REVILE FOR REDESIGN TI-IE Clll"S WEI3SITE TEAS AGREEMENT ("Agreement") is made and entered into by and between the City of I-tuntington Beach, a municipal corporation of the State of California, hereinafter referred to as "CITY." and REVI"!_E. hereinafter referred to as "CON'SUI-TANrT." WHEREAS, CITY desires to engage the services of a consultant to redesign the City's website: and Pursuant to doannentation on file in the office of the City Clerk, the provisions of the Huntington Beach M Lill icipal Code, Chapter 3.03, relating to procurement of professional service contracts have been complied with; and CONSULTANT has been selected to perform these services. NOW, TFIEREFORE, it is agreed by CITY and CONSULTANT as follows: I. SCOPE OP SERVICES CONSULTANT shall provide all services as described in Exhibit "A," which is attached hereto and incorporated into this Agreement by this reference. These services shall sometimes hereinafter be referred to as the "PROJECT." CONSULTANT hereby designates Thomas .I. Jean who shall represent it and be its sole contact and agent in all consultations with CITY during the performance of this Agreement. 2. CITY STAFF ASSISTANCE CITY shall assign a stall coordinator to work directly with CONSULTANT in the performance of this Agreement. agree/surfncUprofess ion A secs mayor I of 11 5/19-204082 3. TERM: THME OF PLRPORN-LANCE Time is of the essence of' this Agreement. The services of CONSULTANT are to commence on November 16 . 2021 (the "Commencement Date"). This Agreement shall automatically terminate three (3) ),cars from the Commencement Date, unless extended or sooner terminated as provided herein. All tasks specified in Exhibit "A" shall be completed no later than (3) there years from the Commencement Date. The time for performance of the tasks identified in Exhibit "A" are generally to be shown in Exhibit "A." This schedule may be amended to benefit the PROJECT if nrtauall agreed to in writing by CITY and CONSULTANT. In the event the Commencement Date precedes the Effective Date. CONSULTANT shall be bound by all terms and conditions as provided herein. d. COMPENSATION In consideration of the perlionnancc of the services described herein, CITY agrees to pay CONSULTANT on a time and materials basis at the rates specified in Exhibit "B," which is attached hereto and incorporated by reference into this Ageement, a fee, including all costs and expenses, not to exceed One Flundred Seventv Thousand Dollars (SI70,000.00). 5. EXTRA WORK In the event CH requires additional services not included in Exhibit "A" or changes in the scope of' services described in Exhibit "A," CONSULTANT will undertake such work only after receiving written authorization from CITY. Additional compensation for such extra work shall be allowed only if the prior written approval of CITY is obtained. 6. METHOD OF PAYMENT CONSULTANT shall be paid pursuant to the terms of Exhibit "It." agree/surfneUproIessionul s%cs mayor 2 of 11 5/19-204082 7. DISPOSITION OF PLANS. ESTIMATES AND OTHER DOCUMENTS CONSULTANT agrees that title to all materials prepared hereunder. including, without limitation, all original drawings. designs, reports. both field and office notices. calculations, computer code, language, data or programs, maps, memoranda. letters and other documents. shall belong to CITY. and CONSULTANT shall turn these materials over to CITY upon expiration or termination of this Agreement or upon PRO.IECT completion, whichever shall occur first. These materials may be used by CITY as it sees lit. S. HOLD HARNILESS A. CONSULTANT hereby agrees to protect. defend. indemnify and hold harmless CITY. its officers. elected or appointed ollicials. employees. agents and volunteers Irom and against any and all claims, damages, losses, expenses, judgments. demands and defense costs (including, without limitation, costs and fees of litigation of every nature or liability of any kind or nature) arising out of*or in connection with CONSULTANT's (or CONSULTANT's subcontractors, if any) negligent (or alleged negligent) performance ol'this Agreement or its failure to comply with any of its obligations contained in this Agreement by CONSULTANT. its officers, agents or employees except such loss or damage which was caused by the sole negligence or willful misconduct of CITY. CONSULTANT will conduct all defense at its sole cost and expense and CITY shall approve selection of CONSULTANT's counsel. This indemnity shall apply to all claims and liability regardless of whether any insurance policies are applicable. The policy limits do not act as limitation upon the amount of indemnification to be provided by CONSULTANT. B. To the extent that CONSULTANT peribrms Design Professional Services" within the meaning of Civil Code Section 2782.8. then the Ibtlowing Hold Harmless provision applies in place of subsection A above: agree/surfnedprofLssionat s•'cs manor _3 of I I 5/19?Oa082 "CONSULTANT hereby agrees to protect. defend, indemnity and hold harmless CITY and its officers, elected or appointed officials, employees, agents and volunteers, From and against any and all claims, damages, losses, expenses, demands and defense costs (including, without limitation, costs and fees of litigation of every nature or liability of anv kind or nature) to the extent that the claims against CONSULTANT arise out of. pertain to, or relate to the negligence, recklessness. or willful misconduct of CONSULTANT. In no event shall the cost to defend charged to CONSULTANT exceed CONSULTANT's proportionate percentage of fault. However, notwithstanding the previous sentence. in the event one or more other defendants to the claims and/or litigation is unable to pay its share of'defense costs due to bankruptcy or dissolution of the business. CONSULTANT shall meet and confer with CITY and other defendants regarding unpaid defense costs. The duty to indemnify, including the duty and the cost to defend, is limited as provided in California Civil Code Section 2782.8. C. Regardless of whether subparagraph A or B applies, CITY shall be reimbursed by CONSULTANT for all costs and attorney's fees incurred by CITY in enforcing this obligation. This indemnity shall apply to all claims and liability regardless of whether any insurance policies are applicable. The policy limits do not act as a limitation upon the amount of indemnification to be provided by CONSULTANT. 9. PROFESS ION.AL. LIABILITY INSURANCE CONSULTANT shall obtain and furnish to CITY a professional liability insurance policy covering the work performed by it hereunder. This policy shall provide coverage for CONSULfANT's professional liability in an amount not less than One Million Dollars ($1,000,000.00) per occurrence and in the aggregate. The above-mentioned insurance shall not contain a Sell' insured retention without the express written consent of CITY; however an insurance agree/surfncdprofessional s%cs mayor 4 of 11 5/19.20.1082 policy "deductible" of Ten Thousand Dollars ($10,000.00) or less is permitted. A claims-made policy shall be acceptable if the policy further provides that: A. The policy retroactive date coincides with or precedes the initiation of the scope of work (including subsequent policies purchased as renewals or replacements). B. CONSULTANT shall notifv CITY of' circumstances or incidents that might give rise to future claims. CONSULTANT will make even effort to maintain similar insurance during the required extended period of coverage following PRO.fECf completion. If insurance is terminated for any reason. CONSULTANT agrees to purchase an extended reporting provision of at least two (2) years to report claims arising from work performed in connection with this Agreement. If CON'SULTANT fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the CITY with required proof that insurance has been procured and is in force and paid for, the CITY shall have the right, at the CITY's election. to forthwith terminate this Agreement. Such termination shall not effect Consultant's right to be paid for its time and materials expended prior to notification of termination. CONSULTANT waives the right to receive compensation and agrees to indemnifw the CITY for any work performed prior to approval of insurance by the CITY. 10. CERTIFICATE OF INSURANCE Prior to commencing performance of the work hereunder, CONSULTANT shall furnish to CITY a certificate of insurance subject to approval of the City Attorney evidencing the foregoing insurance coverage as required by this Agreement: the certificate shall: A. provide the name and police number of each carrier and policy: B. state that the policy is currently in force: and agree/surfneUprofessional Svcs mayor 5 of 11 5/19-204082 C. shall promise that such policy shall not be suspended, voided or canceled by either party, reduced in coverage or in limits except after thirty (30) days' prior written notice; however, ten (10) days' prior written notice in the event of cancellation for nonpayment ol'premium. CONSULTANT shall maintain the foregoing insurance coverage in force until the work under this Agreement is fully completed and accepted by CITY. The requirement for carrying the foregoing insurance coverage shall not derogate from CONSUL.TANI 's defense. hold harmless and indemnification obligations as set forth in this Agreement. CITY or its representative shall at all times have the right to demand the original or a copy of' the policy of insurance. CONSULTANT shall pay, in a prompt and timely manner. the premiums on the insurance hereinabove required. 11. INDEPENDENT CONTRACTOR CONSULTANT is, and shall be, acting at all times in the performance of this Agreement as an independent contractor herein and not as an employee of CITY. CONSULTANT shall secure at its own cost and expense, and be responsible for any and all payment of all taxes. social security, state disability insurance compensation, unemployment compensation and other payroll deductions for CONSULTANT and its officers. agents and employees and all business licenses, if anV,, in connection with the PROJECT and/or the services to be performed hereunder. 12. TERMINATION OF AGREEMENT All work required hereunder shall be performed in a good and workmanlike manner. CITY may terminate CONS ULTANT's services hereunder at any time with or without cause. and whether or not the PROJECT is fullv complete. Any termination of this Agreement by CITY shall be made in writing, notice ofwhich shall be delivered to CONSULTANT as provided herein. In the n_ree/surfneVprofessionul sees mayor 6 of I I 5/19.204082 event of termination, all finished and unfinished documents, exhibits, report. and evidence shall, at the option of CITY, become its property and shall be promptly delivered to it by CONSULTANT. 13. ASSIGNMENT AND DLI-1=6ATION This Agreement is a personal service contract and the work hereunder shall not be assigned, delegated or subcontracted by CONS UL,TANf to any other person or entity without the prior express written consent of CITY. 11 an assignment, delegation or subcontract is approved. all approved assignees. delegates and subconsultants must satisfy the insurance requirements as set I'orth in Sections 9 and 10 hereinabove. 14. COPYRIGHTS/PATENTS CITY shall own all rights to any patent or copyright on any work. item or material produced as a result of this Agreement. 15. CITY ENIPLOYLES AND OFFICIALS CONSULTANT shall employ no CITY official nor any regular CITY employee in the work performed pursuant to this Agreement. No officer or employee of CITY shall have any financial interest in this Agreement in violation of the applicable provisions of the California Government Code. 16. NOTICLS Any notices. certificates, or other communications hereunder shalt be given either by personal delivery to CONSULTANT's agent (as designated in Section I hereinabove) or to CITY as the situation shall warrant. or by enclosing the same in a sealed envelope, postage prepaid, and depositing the same in the United States Postal Service. to the addresses specified below. CITY and CONSULTANT may designate ditfcrent addresses to which subsequent notices, certificates or other communications will be sent by notil'ving the other party via personal delivery, a reputable overnight carrier or U. S. certified mail-return receipt requested: agree/stir lheVprofcssiona]secs mayor 7 of I I 5119-2(}1082 TO CITY: TO CONSULTANT`. Cite of l-luntington Beach Revize ATl N: City Hanauer ATT 1: Thomas J. Jean 2000 Main Street 150 Kirts Blvd. Huntington Beach. CA 926=48 Troy. MI =48084 17. CONSENT When CITY's conscnt/approval is required under this Agreement7 its consem/approval for one transaction or event shall not be deemed to be a consent/approval to any subsequent occurrence of the same or any other transaction or event. 18. MODIFICATION No waiver or modification of any language in this Agreement shall be valid unless in writing and duly executed by both parties. 19. SECTION HEADINGS The titles. captions, section, paragraph and subject headings. and descriptive phrases at the beginning of the various sections in this Agreement are merely descriptive and arc included solely for convenience of reference only and are not representative of matters included or excluded from such provisions, and do not interpret, define, limit or describe. or construe the intent of the parties or affect the construction or interpretation of any provision of this Agreement. 20. INTERPRETATION OF THIS AGREEMENT The language of all parts of this Agreement shall in all cases be construed as a whole, according to its fair meaning, and not strictly for or against any of the parties. 11' any provision of this Agreement is held by an arbitrator or court of competent jurisdiction to be unenforceable, void, illegal or invalid, such holding shall not invalidate or affect the remaining covenants and provisions of this Agreement. No covenant or provision shall be deemed dependent upon any other unless so expressly provided here. As used in this Agreement, the masculine or agree/sorlitct/professional secs mayor f; of I I 5/19-204082 neuter gender and singular or plural number shall be deemed to include the other whenever the contest so indicates or requires. Nothing contained herein shall be construed so as to require the commission of anv act contrary to law. and wherever there is any conflict between am provision contained herein and any present or future statute. law. ordinance or regulation contrary to which the parties have no right to contract, then the latter shall prevail, and the provision of' this Agreement which is hereby affected shall be curtailed and limited only to the extent necessary to bring it within the requirements of the law. 21. DUPLICATE ORIGINAL The original of this Agreement and one or more copies hereto have been prepared and signed in counterparts as duplicate originals, each of which so executed shall, irrespective of the date of its execution and delivery, be deemed an original. Each duplicate original shall be deemed mi original instrument as against any party who has signed it. 22. IMMIGRATION CONSULTANT shall be responsible for full compliance with the immigration and naturalization laws of the United States and shall, in particular, comply with the provisions of the United States Code regarding employment verification. 23. LEGAL, SERVICES SUBCONIRACf11 G PROHIBITED CONSULTANT and CITY agree that CITY is not liable for payment of any subcontractor work involving legal services. and that such legal services are expressly outside the scope of services contemplated hereunder. CONSULTANT understands that pursuant to /ltimingion Beach City Charter Section 309. the City Attorney is the exclusive legal counsel for CITY: and CITY shall not be liable for payment of' any legal services expenses incurred by CONSULTANT. agred surl'neVprofession:l secs mayor 9 oI I I 5/19.204082 24. ATTORNEY'S FEES In the event suit is brought by either party to construe. interpret and/or enforce the terms and/or provisions of this Agreement or to secure the performance hereof. each party shall bear its own attorneys fees. such that the prevailing party shall not be entitled to recover its attorneys fees from the nonprevailing party. 25. SURVIVAL. Terms and conditions of this Agreement, which by their sense and context survive the expiration or termination of this Agreement. shall so survive 26. GOVERNING LAW This Agreement shall be governed and construed in accordance With the laws of the State of California. 27. SIGNATORIES Each undersigned represents and warrants that its signature hereinbelow has the power. authority and right to bind their respective parties to each of the terms of this Agreement. and shall indemnify CITY fully for any injuries or damages to CITY in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. 28. ENTIRETY The parties acknowledge and agree that they are entering into this Agreement freely and voluntarily following extensive arm's length negotiation, and that each has had the opportunih to consult with legal counsel prior to executing this .Agreement. The parties also acknowledge and agree that no representations, inducements, promises, agreements or warranties, oral or otherwise. have been made by that party or anyone acting on that party s behalf'. which are not embodied in this Agreement, and that that party has not executed this Agreement in reliance on any representation, inducement, promise. agreement, warranty, fact or circumstance not expressly set forth in this agree/suffnet/protessional sres ma%or 1001, 11 5/19-204082 Agreement. This Agreement, and the attached exhibits, contain the entire agreement between the parties respecting the subject matter of this Agreement, and supersede all prior understandings and agreements whether oral or in writing between the parties respecting the subject matter hereof. 29. EFFECTIVE DATE This Agreement shall be effective on the date of its approval by the City Council. This Agreement shall expire when terminated as provided herein. IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by and through their authorized officers. CONSULTANT, CITY OF HUNTINGTON BEACH, a REVIZE municipal co ration of the State of Califo is By: — print name MWpr q4 �� ITS: (circle one)ChairtnaNPresidrnWice Prrsidcnt A, City Clerk / iopj AND ITI A,PR�IVED: print name City Manager ITS: (circle one)Secretary/Chief Financial Officer/Asst. Secretary•Treasurer R [E AN �VED: City Manager APPROVED City Attorney COUNTE ART epee/surfneVprnfrss'onal SVCS n13%'t 11 o f 1 1 5119-204082 Agreement. This Agreement, and the attached exhibits, contain the entire agreement between the parties respecting the subject matter of this Agreement, and supersede all prior understandings and agreements whether oral or in writing between the parties respecting the subject matter hereof. 29. EFFECTIVE DATE This Agreement shall be effective on the date of its approval by the City Council. This Agreement shall expire when terminated as provided herein. IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by and through their authorized officers. CONSULTANT, CITY OF HUNTING'I'ON BEACH, a REV IZE municipal corp ration of the State of Califo nL-� By. �i�fGGRlQ�G2�l/prin me ITS: (circle one)Chaim residen ice President City Clerk / -t-1 u ZM AND ITI D A/PR�VED: By: � , print name City Manager ITS: (circle one)Secretary/Chief Financial Officer/Asst. Secretary-Trccasurer Rf1V AN VED: City Manager APPROVED City Attorney COUNTE ART agreel mrinct/pmrusional secs mayor I I of 11 5119-204082 EXHIBIT "A" A. STATEMENT OF WORK: (Narrative of work to be performed) "SEE ATTACHED E\I-IIBI"I' A" 13. CONSULTANT'S DUTIES AND RI-SPONSIBILITIES: C. CITY'S DUTIES AND RESPONSIBILITIES: D. WORK PROGRAM/PRO.IEC"T SCI-IEDULE: I-M-IIBIT A EXHIBIT A Revize Government Websites Proposal Proposed Project Approach Process:Revize Website Proposed of HuntingtonCalifornia Phase 1: Kickoff Meeting and Discovery (project planning/analysis) Revize: • Revize will conduct a virtual kickoff meeting with the client. (Sample schedule to be provided by Revize.) . • Sample sitemap provided by Revize and site mapping process overview • Online survey creation and launch. Results will be analyzed and reported. • Heatmapping • After meeting. Revize will provide a detailed project plan that assesses key findings and details. Revize will facilitate a follow-up meeting to review project plan and custom functionality needs via web/phone conference Client: • Before kickoff meeting client is required to register in Revize project portal, complete design questionnaire, upload at least 20 preliminary photos,and provide Revize with a kickoff meeting schedule. • Client representative will be asked to participate in a follow-up meeting to review the project plan revue. The Govemment website E.oens 23 of 80 Revize Government Websites Proposal Revize Website Proposed Process: City of Huntington Beach, California Phase 2: Design Mockups/Wireframes Revize: Within (5)five weeks of the kick-off meeting Revize will provide (1) one custom homepage mockup and up to (3) three basic interior page mockups. • Revize will provide a unique department microsite mockups. • As deemed appropriate by Revize, additional wireframes may be delivered to provide a view of custom functionality or other areas of the site that are of particular importance. (Intended to focus development efforts later in the project.) • Revize will provide revisions to each mockup based on the feedback received from the client. • There will be no limit to the amount of revisions Revize will provide to each mockup. • Web/phone meetings may be necessary between each round of mockups/wireframes Client: • Within (10) ten business days of acceptance of the first mockup, the client shall provide design feedback/change requests to Revize through the customer portal in a single list. Feedback should be what the client website committee agrees to together. Any lists that have requests that compete with one another may result in delays. • Revize will return an updated mockup based on that feedback to the client. Delivery time is dependent upon amount and specifics of feedback. Large lists of feedback may take longer. Depending on the number of rounds, this process can cause delays to the timeline. • When the client considers the mockups final, they will indicate their approval in the Revize project portal • Based on previous sitemap process overview, Client will decide whether they would like to create a sitemap or whether they would like Revize to create the sitemap. The sitemap should be provided in an excel or word format. Existing pages that client wants to be rebuilt in the new site should be linked with the correct URL and any notes for functionality of the new page. New pages should include a page name and brief description of the page functionality (e.g.. freeform page style, staff directory, document center,etc.) (Next steps cannot begin until main client homepage mockup is approved.) Phase 3 begins on next page revue. The Government website Experts 24 of 80 Revize Government Websites Proposal ProposedRevize Website Phase 3 and 4: Revize Template Development & CMS Integration Revize: • Mockups will be developed into HTML pages making them clickable and resizable. • Following HTML Development, Revize will add in the Revize Content Management System which makes the website easily editable. • Integration of any 3rb party software will begin during this phase Client: There are zero major tasks assigned to the client at this stage of the project. But, this is an ideal point of the project to be working on a final sitemap and begin writing any new content. Content can be written in MS-Word and provided to Revize. Or, added by the client directly into the beta website after phase 7. Phase 5 & 6: Duality Assurance, Accessibility, & Custom Development Revize: • Revize will review all developed assets for functionality. The development team will review functionality, style sheet, and formatting checking for errors and verifying that site matches approved design mockups. • Any custom needs identified earlier in the project will be executed during this phase and tested for quality assurance. • ADA programming and beta site review with the client Client: • Much like phase 4, phase 5 does not require much involvement by the client. However, Revize may request an online web meeting to discuss the progress of particular custom development. • The client may also be asked to review/approve changes that are suggested by Revize for accessibility reasons Phase 7 begins on next page revue. Th.Government Webite Experts 25 of 80 Revize Government Websites Proposal ProposedRevize Website Phase 7: Site Map Development and Content Migration Revize: • Revize will deliver a suggested sitemap, in Excel format, for the website prior to this phase (Unless the client has chosen to create their sitemap). Client and Revize will review and provide updated versions for approval. Pages will be built out one-by-one according to this previously approved sitemap architecture. Pages that are not linked in the sitemap will be created as blank pages. Migration includes up to all webpages, documents. and new content up to the relevant amount on the current website. Client: • To avoid delays, the client should plan to approve a sitemap before this phase. • Any new content that the client would like Revize to add into the website should be provided either directly from the old website, or in an MS-Word like format. Otherwise, the client will have the ability to add new content before go live. • After migration, the beta site will be provided with built out pages and content for review. revue. The Government Website Eroerts 26 of 80 Revize Government Websites Proposal Revize Website Proposed of Huntington Beach, Phase 8: Core Content Editing Training, Beta Site Review, Full Staff Training, and Go Live Revize: • Revize will conduct a review of the beta site followed by a core team training (smaller group). • After the beta site review, the client may request tweaks to the functionality of the website. • Revize will conduct a separate full staff training for all CMS editors virtually. • The training schedule will include editor training,and administrator training with a question and answer period. • Results of the user experience testing will be provided to the client for review. • Any change requests will be reviewed by Revize for feasibility and scope conformance before they are completed. • Revize will conduct meeting with client IT department before go live to discuss the process and establish pre-go-live checklist (e.g. SSL certificates, redirects, subdomains, etc.) • Retraining is available anytime after Go Live. Client: Through the project portal, the client should provide a date and time to conduct beta site review and training. • After training, the client will complete any final content polishing. This may include adding in different header photos, post migration content,or basic tweaks. • The client may also request functional tweaks to the site based on their review or results of UX testing • The client should provide a list of pre-go-live questions to Revize for review and discussion. • When ready for the site to be pushed live, the client will make a request in the project portal at least 48 hours before desired go-live time. Revize will provide the go-live instructions before that time. revue. The Government website E.oern 27 of 80 E\IiIBIT 1,13" PaA'men Schedule (Fixed Pee PaV'ment) I. CONSULTANT shall be entitled to monthly progress payments toward the fixed fee set forth herein in accordance with the lollowinc progress and payment schedules. SITE ATTACHED EXIII131T 13 2. Delivery of work product: A cope of even- memorandum. letter. report. calculation and other documentation prepared by CONSULTANT shall be submitted to CITY to demonstrate progress toward completion of" tasks. In the event CI"IY rejects or has comments on any such product. CITY shall identify specific requirements for satisfactory completion. 3. CONS UL"I"AN'h shall submit to CITY an invoice for each monthly progress payment due. Such invoice shall: A) Reference this Agreement: 13) Describe the services performed: C) Show the total amount of the payment due: D) Include a certification by a principal member of CONS ULTANT's firm that the work has been performed in accordance with the provisions of this Agreement. and 1;) For all payments include an estimate of the percentage of work completed. Upon submission of any such invoice. if CITY is satisfied that CONSULTANT is making satisfactory progress toward completion of tasks in accorcance with this Agreement. CITY shall approve the invoice. in which event payment shall be made within thirty (30) days of receipt of the invoice by CITY. Such approval shall not be unreasonably withheld. If" CITY does not approve an invoice. CITY shall notify CONSULTANT in writing of the reasons for non-approval and the schedule of performance set forth in 1?xhibit "A" may at the option of"CITY be suspended until the parties agree that past performance by CONSULTANT is in. or has been brought into compliance. or until this Agreement has expired or is terminated as provided herein. 4. An billings for extra work or additional services authorised in advance and in writing by CITY shall be invoiced separately to CITY. Such invoice shall contain all of the information required above, and in addition shall list the hours expended and hourly rate charged for such time. Such invoices shall be approved by CITY if the work performed is in accordance with the extra work or additional services requested, and if" CITY is satisfied that the statement of hours worked and costs incurred is accurate. Such approval shall not be unreasonably withheld. Any dispute between the parties concerning payment of such an invoice shall be treated as separate and apart from the ongoing performance of the remainder ofthis Agreement. EXHIBIT B revize. The Government Website Experts Revize Website Cost Breakdown: City of Huntington Beach, CA Phase Phase 1: Kickoff Meeting and Discovery $4,500 (project planning/analysis) Phase 2: Design Mock-ups/Wireframes $18,500 Phase 3 and 4: Revize Template Development & CMS Integration $27,600 Phase 5 & 6: Quality Assurance, Accessibility, & Custom Development $8,200 Phase 7: Site Map Development and Content Migration $8,400 Phase 8: Core Editor Training, Beta Site Review, Full Staff Training, and $6,000 Go Live Revize Annual Software Subscription, Tech Support, CMS Updates, and $9,700 Website Hosting, pre-paid annual fee, Unlimited Users, Unlimited GB website storage, Includes Service Level Agreement: Grand Total First Year $823900 Annual Fee $9,700/Year Af A� CERTIFICATE OF LIABILITY INSURANCE ATE`B °aHAYY YY' THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER, IMPORTANT: If the cortlflcate holder Is an ADDITIONAL INSURED,the pollcy(les) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the tornls and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not center rights to the cortHICalo holder In Ben of ouch endorsemem s. PHODUCER ONTACT Ivan Kilano__ _ NAME' Insurco Insurance Agency, Inc. -PHONE (248)862-2127 —1 FnJ (24fl)B6R-9091 A C pPl: 5600 W Maple Ste C310 tooness. ivan@insurcomi.conl West Bloomfield, MI 48322 INSURERI$1 AFFORDING COVERAGE I NgICP INSURER A: CNA 20508 INSURED ROvize LLC INSURER IS: CNA 20508 INSURER C: CNA 20508 150 Kirts Blvd Ste B INSURER n: Troy,MI 48084 INSURER E: _ INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE. POLICY PERIOD INDICATED. NOTWTfHSTANDING ANY REOUIREMENI TERM OR CONUHION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WIi1CH THIS CF.RTIFICATF. MAY BE ISSUED OR MAY PER IAIN, TTIE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POILICIFS.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OP INSURANCE AM S R POLICY EFF POLICY EXP Ins.3V.Q POLICY NUMBER f 0 !MWORIYYYYI LIMITS X COMMERCIALGENERALLIAOWTY FACH=I)RHFNCF s 2,000.000 GIA1M$LUDE El occuH .£REM.SE5 fEPFL�uneTlu)_ 5 300,000 _ MED EXP VM ms el $ 10,000 A _ 6021635658 9/10/2021 9/10/2022 PERSONAL S ADV INJURY $ 2,000,000 GENT AGGRE�GATjE LIMIT APPLIES PER: GENERA AGGREGA r E s 4.000.000 APOLICY JPR �LOC PRODUCTS-CCMP.CPAGG s 4,000,000 X OTHER. 3 AUTWIOMLELIABILDY COMBINED SI ,I F.I LMIT 3 1,000,000 ANY AUTO BOOILYINJURY(Pw Fuaon) 3 A =10S" scwrouLeu 6021635658 911=021 9n0/2022 BODILY INJURY LEW$c wa) s m RED ONLY _ TION, X ADIOS ONLY X wIOSµQ lD �NOPERIY N'AAGF: S UMRRR.IAI.IAR UCCLR EACE94 LIAtl APPROVED AS TO FORM EACH OCI:uHNENCE s CLAIMS MADE ( AGGREGATE 3 meHEIENII Y WORKERS YERS'LIATION $� PEH 014 AND ERIPLOYERS'LIAOILITY MI HAEL E.G ES ANY PHOPRIETUWPARINF.R/F.XI:CV FIVE YIN �y OR EY B OFFTCERMPL'AC'R EXCLUDED? NIA 8021635689 'Q/ w7T �P EL.EACH ACCIDENT 5 1,000,000 (M�Matory IA MT) CRY DF I E.L.DISEASE-EA EMPLOYEE $ 1.000,000 It yy1ee on.iw 1lWW DESCIRIPTION OF OPERA➢OM1R 0ebn F.I.OISFASE-F4111(-}ITWIT 5 1.000.000 G PROFESSIONAL LIABILITY/ 6021626408 enazozl e11e122022 PER CLAIM Szouo 000 CYBER LIABILITY AGGREGATE v.ae o90 __ _ _ I LF N r.TIRI r $10,000 OESCRIPTIONOFOPERATIONSILOCAIONSIVEHICLES (ACDRDTel,AMIIIOnIR*MrreScMauW.mryO SIYCMUUmore Spacelarepu"dI i City of Iiuntingtor,Beach is named as additional insured. CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE City of Iiunlington Beach THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN 2000 Main Street ACCORDANCE WITH THE POLICY PROVISIONS. Huntington Beach,CA 92648 AUTHORIZED REPRESENTARVE aMAI)1�a.L4,tlllo 01988-2016 ACORD CORPORATION. All rights reserved. ACORD 26(2016103) The ACORD name and logo are registered marks of ACORD City of Huntington Beach ' 2000 Main Street ♦ Huntington Beach, CA 92648 (714) 536-5227 ♦ �,iiv .huntingtonbeachca.gov Fe. Office of the City Clerk ' Robin Estanislau, City Clerk December 16, 2021 Revize Attn: Thomas J. Jean 150 Kirts Blvd. Troy, MI 48084 Dear Mr. Jean: Enclosed is a fully executed copy of the "Professional Services Contract between the City of Huntington Beach and Revize for Redesign the City's Website" approved by the Huntington Beach City Council on November 16, 2021. Sincerely, Robin Estanislau, CMC City Clerk RE:ds Enclosure Sister Cities: Anjo, Japan ♦ Waitakere, New Zealand iL rr Prepared by Thomas J. Jean - Thomas.Jean arevize.com Ph: 248-269-9263 x8035 Fax: 866-346-8880 www.revize.com August 24, 2021 Revize Government Websites Proposal Table of Contents Cover Letter 5 Firm Qualifications 7 Company Profile 9 Project Examples and References 11 Curated "Smart' Search 20 Understanding of and Proposed Project Approach 21 Proposed Project Approach 23 Revize Cloud Hosting, Disaster Recovery, & Security 46 Revize Website Analytics 52 Revize Project Team 54 Estimated Costs 60 Turnaround Times 64 Training 65 revue. The Govem., nm Website Er per is 2of80 116 Revize Government Websites Proposal Revize California Clients ! • Arcadia, CA www.arcadiaca.gov • Bellflower, CA www.bellflower.org • Bishop, CA www.citvofbishor).com • Camarillo, CA www.citvofcamarillo.org • Corcoran, CA www.citvofcorcoran.com • El Dorado Hills, CA www.eldoradohillscsd.org • Fortuna, CA www.friendlyfortuna.com • San Marino, CA www.citvofsanmarino.org • Pacific Grove, CA www.citvofr)acificgrove.org • Rolling Hills, CA www.rolling-hills.org • And Many More! w� Michael Bruckner, Assistant to the City Manager, City of Arcadia, CA "Revize has done it again! Another game changing, cutting edge website that moves the industry forward by connecting �1 / citizens to services in as few clicks as possible." revue. 3 of 80 117 Revize Government Websites Proposal Revize Clients ! • Arcadia, CA www.arcadiaca.gov • Clark County, NV www.clarkcountvnv.qov • Des Moines, IA www.dsm.city • Gatlinburg, TN www.gatlinburgtn.gov • Glencoe, IL www.villageofglencoe.org • Largo, FL www.largo.com • Myrtle Beach, SC www.citvofmvrtlebeach.com • New Bern, NC www.newbern-nc.org • New Brunswick, NJ www.citvofnewbrunswick.org • St. Petersburg, FL www.stipete.org • Troy, MI www.troymi.gov • And Many More! Colleen Roberts, New Bern, NC - Public Information Officer "Revize is a beehive of creative thinkers who are interested in putting your organization's communication objectives front and center. They're extremely easy to work with and they're engaged every step of the way. Before, during and after Revize did our site build, they were super responsive any time we had questions or concerns. & they're always open to new ideas too. We couldn't be happier!" revue. 4 of 80 11B Revize Government Websites Proposal Cover Letter Dear City of Huntington Beach Website Selection Committee, Thank you for considering Revize as your web development partner. For nearly two decades, Revize has been a leader in providing high quality, government-compliant web solutions. A myriad of industry awards and hundreds of satisfied clients stand as testament to the quality and value of our work. Every member of the Revize team understands that your website is more than a website. It's a valuable resource that can help you build a better community. Visitors are drawn to websites that are appealing yet functional, user friendly with a plethora of services, and accessible on a wide range of devices. A Revize website will allow your residents and businesses to easily fill out and submit documents, review and pay bills and taxes, perform searches to answer frequently asked questions and perform a suite of other tasks that would otherwise require staff assistance. What's more, a Revize website will enable you to increase staff productivity and decrease costs by reducing off-line departmental operations. Some of our great clients in include: • City of Arcadia, CA www.arcadiaca.gov • City of Largo, FL www.largo.com • New Bern, NC www.newbern-nc.org, • City of St. Petersburg, FL www.stpete.org • City of Des Moines, IA www.dsrn.city • And Many More! We will work closely with you to design and develop a dynamic, functional and easy to navigate website that will perfectly fit your community. Then we empower you to control your digital presence with the industry's best administrative management applications. Revize training ensures that your team has the skills needed to expertly update and manage website content and delivery. revue. The Go,emmen[Vlebsae Eroers 5 of 80 119 Revize Government Websites Proposal Government clients select Revize because we can help them • Effectively engage residents. • Enhance their web presence and build an online communications center. • Empower non-technical web content editors and administrators to easily execute changes. • Implement a scalable solution that allows them to affordably grow their web presence for the long term. "Revize Websites build engagement N-vith your constituents." We have worked hard to establish a reputation for creating online community websites that engage, inform, and increase participation of your community. With our help, your community's website can serve your residents better, inspire them more, and get them actively involved in your government. Please contact me if you have any questions at all. Sincerely, Thomas J. Jean Project Manager 248-269-9263 x803S Thom as.Jeanarevize.com revue. The Government Webs,ze Euoers 6 of 80 120 Revize Government Websites Proposal Firm Qualifications Thank you for considering Revize Software Systems for your new website project. We understand the importance of this undertaking and know how motivated your government/community is to selecting the right vendor; one who will work with you through all the steps required to build the perfect website featuring a plethora of high quality online services that your constituents will want to use regularly. In more than two decades of working with government leaders, as well as through nationwide surveys, we have learned that the key to choosing a website vendor is finding the right balance between the total cost of the solution and the quality of the design, online apps and user functionality. In simpler terms, you need a solution that works for you and serves your constituents. About Us With more than 1,800 government clients nationwide, Revize Software Systems is one of the industry's leading providers. We credit our rapid growth to our 20-year track record of building award-winning government websites and content management systems. When you work with Revize, you're not just a client, you become part of the Revize family and will receive the service and support you need and expect! We are among the most highly respected government website experts in the United States and we proudly stand by our work. Our Innovative Responsive Web Design (RWD) and Web Apps Revize has been a pioneer in implementing the latest trends in design by using Responsive Web Design (RWD). This technology ensures that site visitors have an optimal viewing experience — easy reading and navigation with a minimum of resizing, panning, and scrolling — across a wide range of devices, from desktop monitors to mobile phones. RWD provides flexible and fluid website layouts that adapt to almost any screen. When you implement a dynamic new website powered by Revize, you will not only get an outstanding look, layout and navigation, but you also receive 24/7 access to our Government Communication Center for residents, business and visitors. revue. The Government W ebsi;e E,perts 7of80 121 Revize Government Websites Proposal Here you will find the communication tools you need such as: • Public Service Request App • Emergency Alerts • Calendar of Events • Online Forms / Survey Tools • E-Notification Modules • E-Newsletter Applications • On-Line Payment Portal • Job Posting and Tracking Module • Facilities Reservations • Public Records Request Tracker • News Center with Facebook/Twitter Integration Our Award-Winning Government CMS Revize is renowned as a leader in providing practical, high-value, easy to use content management software Government CMS. This simple-to-use yet powerful solution enables clients to manage their online presence with high functionality and style. With applications such as an online document center, public service request app, public records request tracker, agendas and minutes, frequently asked questions and more, Revize ensures that our clients have the tools they need to make information and services available for website users at the click of a mouse. Quick Deployment, Personalized Training and Support Revize addresses time concerns by completing websites in considerably less time than our competitors. And because our software is so easy to use, we are also able to effectively train our clients in less than half the time it takes our competitors. Our training program is customized based on each client's needs, and we provide hands on training the way you want it - either onsite or off site through web conferencing tools. We pride ourselves on the skills of our support staff, who are responsive, knowledgeable and helpful. Our online support portal is available 24X7X365 for issue tracking and management. We also provide phone and email support during regular business hours. r Did you know? Our technical support staff are trained developers. When you call for tech support, you'll be speaking to staff with direct knowledge of development! I ✓Ire • ' 8of80 122 1 _,dl Revize Government Websites Proposal Company Profile FOUNDED HEADQUARTERS PHONE WEB SITE 1995 150 Kirts Blvd. 248-269-9263 www.revize.com Troy, MI 48084 Revize Software Systems was founded in June, 1995 as a "new media" development company specializing in the creation of interactive web design, multimedia content delivered on CD-ROM, and video production. Since then, Revize has made an unsurpassed name for itself in the web/internet industry as THE master of government website design, which remains our specialty. We now boast more than 1,800 clients in North America and have created acclaimed website designs for hundreds of municipalities and counties, as well as government departments and agencies. In September, 1996 as the Internet was becoming a world-wide reality, Revize began developing a Web Content Management System (CMS) for the government market to enable non-technical contributors to quickly and easily update content on their websites. The result was the creation of our state-of-the-art Revize Government CMS. Our mission has always been to enhance the communications of government organizations nationwide with their varied and valued audiences. This is based on our vision statement, which reads: "The empowerment of people through simplified information management technologies . " Focused exclusively on creative web design, government web apps and content management technologies, Revize continues to invest in its technology, continually adding new capabilities and features that manifest our vision. While many revue. The Government WebSIte Experts 9of80 123 Revize Government Websites Proposal municipalities choose Revize to develop and cost-effectively manage their website content, clients also use Revize as an information-sharing platform. Our suite of Revize Government web-based solutions has proven valuable as a powerful technology that empowers clients to build and maintain sophisticated web sites, all while using the Internet and internal Intranets/Extranets to acquire, analyze, process, summarize and share information - ensuring that the right people always have the right information at the right time. "We are proud of our award winning web designs, technologies, continued innovations to build government centric modules and apps, web content management, training and support capabilities. We are especially proud of being recognized as one of the industry's top government website experts and innovators. We are committed to pursuing the continued evolution of all our services to provide increased value to our government clients." Did you know? Revize has won national awards for our websites! rev i ze. TM Cov ,. S-te Ezpw s t 1Oof80 124 Revize Government Websites Proposal Project Examples and References The City of Arcadia, California www.arcadiaca.gov e� Horizon Interactive Award Winner Details: The City of Arcadia, California chose Revize because they wanted a website that stood out from all of the others in Los Angeles County. In this site, we built unique designs for the city, recreation department, and library. Each one has its own unique look and feel while maintaining the brand. This site also includes our proprietary ..curated search" feature. This feature puts you in control of the search results on the site. You get to decide which results display based on the search criteria your users input into the search. This allows them to find the results they are looking for instantly! revue. -It W�sltb Extorts 11 of 80 125 Revize Government Websites Proposal The City of New Bern, North Carolina www.newbernnc.gov t 1, 1 1 rz Details: New Bern, North Carolina wanted a design unlike any City out there. With this design we pushed the limit of what people think when they see a City website. We integrated a drone video that plays on the full width homepage. In addition, this site features more scrolling than you may notice on more traditional websites. That is a good thing! Users are now, more than ever, viewing websites on their hand-held devices. Some estimates say this is as high as 60% of all internet usage! With more scrolling we are able to give the user a lot of information, without having to squeeze it into such a small space. We use images, icons, and interactive features to create an experience for the user. This type of design also allows us to extend the City's brand in a way that is unmatched in the industry! revue. 12 of 80 126 Revize Government Websites Proposal Tipton County, Tennessee bvJ vvv.tIptoncaCOnIl 1 Details: Tipton County is located on the Mississippi River north of Memphis and is one of the fastest growing counties in the state. Because of this fact, the website needed to refocus its attention. In addition to resident services, this website has a focus on economic development. To achieve this, we started off by integrating a drone video. That video instantly showcases the growth in industry that Tipton is experiencing. As you scroll down the website, this business-friendly atmosphere is intertwined with resident engagement features. Each department has their own icon that is used to identify them uniquely. The interior pages have distinctive features that make them stand out as if they were stand-alone websites. With its service for residents and its appeal to the business community, this is the next generation of government websites. revue. TM Government W� Sltt E.: 13 of 80 127 Revize Government Websites Proposal The Village of Glencoe, Ilinois www.villageofglenceo.org 1 •� J O O 0 1 1 r 0 0 m O Details: The Village of Glencoe is beautiful community on the shores of Lake Michigan just north of Chicago. This website brings together an amazing design with a full suite of web apps to engage Village residents. Smooth transitions from the home page to interior pages of this website allow users to find exactly what they are looking for easily. The Revize Public Service Request App, Village Manager's Blog, fillable online form database, and a high traffic featured news and headlines area round out this website! revue. ev�rnerrnt WWsrt�E.DMs 14 of 80 128 Revize Government Websites Proposal The City of St. Petersburg, Florida www.stpete.org > a •j i�t • 't:�t Details: As Florida's 5th largest, St. Petersburg is an iconic City with something to offer everyone. Because St. Pete is a longtime Revize client, their team worked very closely with ours and actually provided their own design concepts. We did the integration/pre-launch work and their staff was with us every step of the way. Inner pages are flexible to allow departments to have dedicated pages with a cohesive feel across all pages. Social media feeds from Instagram, Flickr, Facebook, Twitter, and YouTube all on the homepage! St. Petersburg also users the Revize API to develop their own templates. This website is an elite representation of the power and beauty of the Revize process. revi ze. 15 of 80 129 Revize Government Websites Proposal City of Des Moines, Iowa www.dsm.city r Ef N E S IF • _ . DES -atMOINE 1 - JEWS 3 EVENTS s t Details: The City of Des Moines, Iowa came to Revize for a website that was completely different. Coming from an internally developed site, they wanted to work with a vendor that could lead them to a new way of interacting with their users. Page layouts were created to allow unique interaction with the City. This included board listings, Q&As, interactive park directories, plain language, and a resident focused navigation. We also incorporated some of their internal databases and features that had been built internally. This site improves the online experience for residents, business owners, and visitors! revue. —t Webpn Erpw s 16 of 80 130 Revize Government Websites Proposal City of Largo, Florida www.largo.com • �I J Details: Largo, Florida wanted a website like no other. Through a collaboration between the city marketing team and Revize, we were able to create this award winning website. Each page in this website was designed to uniquely fit the needs of the community. We also built unique designs for the city parks, library, and theater. The navigation within this site is built based on services rather than department silos. Overall this website brings together an amazing mix of design expertise and functional clarity to create a great user experience! revue. c sto E•po•ts 17 of 80 131 Revize Government Websites Proposal The City of Troy, Michigan www.troymi.gov . t TROY,MI Details: The City of Troy wanted a website to increase ease of communication to all of their audiences. In addition, the city has been experiencing an economic resurgence particularly in the technology sector. In fact, Revize headquarters are in the City of Troy! This project included custom designs for The City, Library, and Recreation Department. Integration with the City's existing 3'd party software was a major linchpin of this project. Included is a live-searchable "How Do I" section that narrows down results as the user is typing. This allows any user to easily find what they are looking for regardless of which department it exists under. revue. -,t W.bvb E.wts 18of80 132 Revize Government Websites Proposal Government Account References Client: City of Wylie, TX Craig Kelly, Public Information Officer Office: (972) 516-6016 Email: craig.kelly_@wylietexas.gov Website: www.ci.wylie.tx.us Client: Tipton County, TN Shawn Anderson, GISP Director Phone: (901) 476-0234 Email: Sanderson@tiptonco.com Website: www.tiptonco.com Client: City of Acworth, GA Keith Wilson, IT Manager Office: (770) 974-8844 Email: kwilson(a)acworth.org Website: www.acworth.org Client: City of Arcadia, CA Michael Bruckner, Assistant to the City Manager Office: (626) 574-5433 Email: mbrucknerpArcadiaCA.gov Website: www.arcadiaca.gov revue. The Government Website Er per is 19 of 80 133 Revize Government Websites Proposal Curated "Smart" Search Similar to Utah.gov, your landing page will include our curated "Smart" search feature feature that you see on this site https://www.arcadiaca.gov/. It's something we just recently launched and will be rolling it out to sites throughout the year. We put a ton of development work into it to make it the best in the industry. It allows you to decide which search term comes up based on what's typed in. So you can direct traffic to specific pages on the site (or outside of the site if you want). Rather than being subject to the whim of google/bing. It also allows search terms to still come up based on synonyms and misspellings. For example, start typing something like "Water" into the search and you'll notice the functionality brings up results for "Water and Sewer." But, you can also type in "H2O" (a synonym) and the same result will come up. Even cooler though, if you type in "wtr" (a bad misspelling), the relevant result still comes up. So this is a great feature that will allow you to have total control over the search. .`k( �I)I,` rw.r erne n«.a s..w oMww r,.w, r Serv,.w E�ttr.J® 0000 eremleea 000c�c�0000 I �.o 000 oo ©00©G GD©O® revue. to Evpe s 20 of 80 134 Revize Government Websites Proposal Understanding of and Proposed Project Approach Thank you for considering Revize as your web development partner. Revize has built websites for hundreds of cities across the U.S. With us, you will get all of the features that you have come to expect from a modern government website. But, where Revize sets itself apart is in taking the next step beyond your expectations. We've reviewed the RFP and put a ton of work into preparing this proposal. If selected, Revize will build the city a modern and clean website that will allow citizens to find what they are looking for intuitively and easily. In addition, we will also provide an upgraded look and additional functionality to include our curated "smart search" feature similar to www.utah.gov and www.arcadiaca.gov (see previos page of proposal for more details). We will also include our full suite of apps and modules like an improved city calendar, Public Service Request Systyem, Drag-N-Drop forms, intuitive navigation, and much more to enhance the usability of the website. We will also incorporate our Revize Content Management System, which will utilize a full suite of modern CMS tools. We will host it in highly secure data centers with our innovative hosting protocols. And we'll support you with our expert tech support team here at Revize HQ! To accomplish this, Revize will provide an in-person or virtual discovery process. Our team will meet with you to review the current website, and set goals for the new website. These meetings will include the city web team, department representatives, city staff, and citizens. From those meetings, we will develop a refined project plan that will summarize key goals and objectives. Next, we will provide 100% custom- designed mockups of the homepages, interior pages, and subsites. We will provide an unlimited number of revisions to those mockups until you are satisfied with the look and feel. After that, we will code out the website, add in our CMS technology, and build out each new website page using our best-practices approach. We will then provide training for as many staff members as you like and work with you to make final tweaks. After that, we will lead the website project through go-live, providing excellent tech support for as long as you are a Revize client! revue. The Government Website Eroers 21 of 80 135 Revize Government Websites Proposal How Revize Helps Set Your Website Apart! First, we will tailor the entire project to the unique needs of your community. Rather than using a cookie-cutter approach, we will use data and research to drive the project plan. It all starts with our project planning and analysis. That process will include in-person stakeholder meetings. We will also implement heat mapping technology to map out where your users spend most of their time and why. Along with online surveys and previous analytics, this information is put together in a written report for your review with our initial wireframe designs. The wireframes will include custom designs for each department. So the data will drive our project process. Beyond that, we do not use the "off the shelf' only approach. While we certainly will implement many "off the shelf' Revize features, they may not stay that way for long. Built into our process is a portion of the project where you can request functional changes to those features. So instead of you changing for us, we change for you. That isn't it, however. We take it a step further by building custom features into the new website for the city. These are features that are likely something that is a unique need for you but is not available off the shelf. We identify these features throughout the project and build them into your site before the website go-live. Another area of distinction for Revize is post-go-live support. Rather than simply being available for bug fixes, Revize sees itself as your assistant web development team. Therefore, new graphics, photo editing, page template builds, and new features are included at no additional charge. We guarantee rolling updates throughout your relationship with Revize and redesign your website in year 4. We also hold periodic webinars and provide learning opportunities throughout the year. Overall, this is much more than a simple website build. It is an ongoing partnership that aims to make your website the best it can be for years to come. In more than two decades of working with government leaders, as well as through nationwide surveys, we have learned that the key to choosing a website vendor is finding the right balance between experience and innovation. Revize includes both "off the shelf' features as well as customized features. We believe this hybrid approach is the key to a successful website redesign project for the city! revue. The Government Website Experts 22 of 80 136 Revize Government Websites Proposal Proposed Project Approach ProposedRevize Website Huntington Phase 1: Kickoff Meeting and Discovery (project planning/analysis) Revize: • Revize will conduct a virtual kickoff meeting with the client. (Sample schedule to be provided by Revize.) . • Sample sitemap provided by Revize and site mapping process overview • Online survey creation and launch. Results will be analyzed and reported. • Heatmapping • After meeting, Revize will provide a detailed project plan that assesses key findings and details. • Revize will facilitate a follow-up meeting to review project plan and custom functionality needs via web/phone conference Client: • Before kickoff meeting client is required to register in Revize project portal, complete design questionnaire, upload at least 20 preliminary photos, and provide Revize with a kickoff meeting schedule. • Client representative will be asked to participate in a follow-up meeting to review the project plan revue. The Government website bpeas 23 of 80 137 Revize Government Websites Proposal ProposedRevize Website Phase 2: Design Mockups/Wireframes Revize: • Within (5) five weeks of the kick-off meeting Revize will provide (1) one custom homepage mockup and up to (3) three basic interior page mockups. • Revize will provide a unique department microsite mockups. • As deemed appropriate by Revize, additional wireframes may be delivered to provide a view of custom functionality or other areas of the site that are of particular importance. (Intended to focus development efforts later in the project.) • Revize will provide revisions to each mockup based on the feedback received from the client. • There will be no limit to the amount of revisions Revize will provide to each mockup. • Web/phone meetings may be necessary between each round of mock ups/wireframes Client: • Within (10) ten business days of acceptance of the first mockup, the client shall provide design feedback/change requests to Revize through the customer portal in a single list. Feedback should be what the client website committee agrees to together. Any lists that have requests that compete with one another may result in delays. • Revize will return an updated mockup based on that feedback to the client. Delivery time is dependent upon amount and specifics of feedback. Large lists of feedback may take longer. Depending on the number of rounds, this process can cause delays to the timeline. • When the client considers the mockups final, they will indicate their approval in the Revize project portal • Based on previous sitemap process overview, Client will decide whether they would like to create a sitemap or whether they would like Revize to create the sitemap. The sitemap should be provided in an excel or word format. Existing pages that client wants to be rebuilt in the new site should be linked with the correct URL and any notes for functionality of the new page. New pages should include a page name and brief description of the page functionality (e.g., freeform page style, staff directory, document center, etc.) (Next steps cannot begin until main client homepage mockup is approved.) Phase 3 begins on next page revue. The Government%vebsi;e Experts 24 of 80 138 Revize Government Websites Proposal Revize Website Proposed Process: City of Huntington Beach, California Phase 3 and 4: Revize Template Development & CMS Integration Revize: • Mockups will be developed into HTML pages making them clickable and resizable. • Following HTML Development, Revize will add in the Revize Content Management System which makes the website easily editable. • Integration of any 3rd party software will begin during this phase Client: • There are zero major tasks assigned to the client at this stage of the project. But, this is an ideal point of the project to be working on a final sitemap and begin writing any new content. Content can be written in MS-Word and provided to Revize. Or, added by the client directly into the beta website after phase 7. Phase 5 & 6: Quality Assurance, Accessibility, & Custom Development Revize: • Revize will review all developed assets for functionality. The development team will review functionality, style sheet, and formatting checking for errors and verifying that site matches approved design mockups. • Any custom needs identified earlier in the project will be executed during this phase and tested for quality assurance. • ADA programming and beta site review with the client Client: • Much like phase 4, phase 5 does not require much involvement by the client. However, Revize may request an online web meeting to discuss the progress of particular custom development. • The client may also be asked to review/approve changes that are suggested by Revize for accessibility reasons Phase 7 begins on next page revue. Tde Government Websae 6perts 25 of 80 139 Revize Government Websites Proposal ProposedRevize Website Phase 7: Site Map Development and Content Migration Revize: • Revize will deliver a suggested sitemap. in Excel format, for the website prior to this phase (Unless the client has chosen to create their sitemap). Client and Revize will review and provide updated versions for approval. Pages will be built out one-by-one according to this previously approved sitemap architecture. Pages that are not linked in the sitemap will be created as blank pages. • Migration includes up to all webpages, documents, and new content up to the relevant amount on the current website. Client: • To avoid delays, the client should plan to approve a sitemap before this phase. • Any new content that the client would like Revize to add into the website should be provided either directly from the old website, or in an MS-Word like format. Otherwise, the client will have the ability to add new content before go live. After migration, the beta site will be provided with built out pages and content for review. revue. The Government website E.oens 26 of 80 140 Revize Government Websites Proposal ProposedRevize Website Phase 8: Core Content Editing Training, Beta Site Review, Full Staff Training, and Go Live Revize: • Revize will conduct a review of the beta site followed by a core team training (smaller group). • After the beta site review, the client may request tweaks to the functionality of the website. • Revize will conduct a separate full staff training for all CMS editors virtually. • The training schedule will include editor training, and administrator training with a question and answer period. • Results of the user experience testing will be provided to the client for review. • Any change requests will be reviewed by Revize for feasibility and scope conformance before they are completed. • Revize will conduct meeting with client IT department before go live to discuss the process and establish pre-go-live checklist (e.g. SSL certificates, redirects. subdomains. etc.) • Retraining is available anytime after Go Live. Client: • Through the project portal, the client should provide a date and time to conduct beta site review and training. • After training, the client will complete any final content polishing. This may include adding in different header photos, post migration content, or basic tweaks. • The client may also request functional tweaks to the site based on their review or results of UX testing • The client should provide a list of pre-go-live questions to Revize for review and discussion. • When ready for the site to be pushed live, the client will make a request in the project portal at least 48 hours before desired go-live time. Revize will provide the go-live instructions before that time. revue. Tne Government Websice 6pens 27 of 80 141 Revize Government Websites Proposal Revize Organization Chart CI�M1 Et�tutF� Mow SaYY S Mwtwlnp ZEE:] SJw E wr\�tbq 5411 SuppWt MN�pw MM[IYIWOw �JJ WHO Wv�IOM✓t�t w.w. CAL wm e«qn wn.wt Sah�m MuuYw revue. The Government webs,te E6 perts 28 of 80 142 Revize Government Websites Proposal Why Choose Revize? We Have Government Specific Experience and Outstanding Client Testimonials You can rely on Revize and our 20 years of experience building and maintaining websites for municipal, county and government agencies of all sizes throughout North America, to deliver a customized site design that improves layout, navigation, usability and content. Using Revize ensures that your website will be reliable, W3C and ADA compliant, and allow for easy integration with existing or future web applications and third-party software. But there's no need to take our word for it -- we encourage you to peruse our massive file of testimonials from our many satisfied clients. We Will Build a Government Communication Center that Works for Your Community! The Revize website design, Government CMS and interactive tool sets have been developed exclusively for our government clients to help them effectively communicate with their key target audiences such as residents, businesses and visitors. Some of our most popular website and Government applications and modules include: a new and improved Online Calendar, the comprehensive Forms Center, our News Center with real-time social media connectivity, Emergency Alerts, E-Notifications, Citizen Request Tracker, Parks & Shelter Reservations System, Document Center, and Online Payment Portal. "We Build Superior Technology into Every Website with CMS Performance & Reliability That' s Second to None . " revue. The Government Website Experts 29 of 80 143 Revize Government Websites Proposal What sets Revize apart from other companies? Revize's superior technical architecture, unsurpassed staff expertise and highly effective publishing engine provide our government clients with the most reliable website solutions in the industry today. By ensuring our client's data security and providing redundant server architecture and back-up data centers, Revize has a nearly 100% up-time rate. Plus, our clients never have to worry about data loss or data corruption because of our instantaneous back-up process and our data center's tape back-up processes. Revize believes that investing a higher percentage of our profits into our technology and security makes us the best choice for the short and long term for governments seeking the best value for their community's website. 'Ve Always Provide Knov,vledgeable, Friendly and Responsive Service!" All this, and a reliable IT partner too! Our website development is superior, and our Government CMS and suite of online apps is easy to learn and administer, but our 24/7 technical support will also be there for you to help you get over the hurdles! Our technical support team is widely considered to be among the industry's best. We also provide a sophisticated backup infrastructure which allows us to guarantee 99.99 percent uptime. Plus regular updates and improvements to ensure that your site will remain current with industry standards and keep running smoothly for years to come. The Client Owns the CMS License and the Code! We often hear the question: "What happens if we want to move the website to another vendor? Do we lose all access or any of our website data?" The answer is 100% NO! As our client, you own the template source code, the CMS, and any data that you put onto the website. We understand that clients may come and they go, but we always make sure they know they are just as important to us at the end of our tenure as they were at the beginning. If you decide to run the CMS in your own server, we can transfer the CMS license and software to your server as you own the license and you can run it from your server as long as you want. revue. The Government Webs,:e Er oerts 30 of 80 144 Revize Government Websites Proposal Top Ten Reasons Why Revize gives you the Greatest Value! • Modern, timeless and unique website design integrated with online Government apps • On-time delivery • Competitive pricing • Responsible stewardship of the organization's stakeholders • Full functionality to update and manage your website • All the tools/apps needed to increase communications with citizens • An easy CMS to train employees quickly • Extended phone and email support • Unlimited Upgrades: Revize provides unlimited FREE upgrades to new and existing modules at no additional cost to you. • Unlimited Upgrades: Revize provides unlimited upgrades to new and existing modules at no additional cost to you. Once you invest in Revize, you will receive free upgrades and feature enhancements for life. "The Revize responsive website design is second to none for us providing an excellent experience for the growing number of residents, visitors and businesses accessing WylieTexas.gov on mobile devices. Our website's progressive look captures the vibrant I culture of our community. i — Craig Kelly, Public Information Officer, City of Wylie, TX Did you know? Revize CMS is one of the most advanced CMS in the government web design industry with over 15 years of development. 31 of 80 145 Revize Government Websites Proposal Awards & Accolades "The project was a collaboration between Revize, who understood our vision and had the technical expertise to make it happen" - MaryLee Woods,Deputy Chief Information Officer for the City IBM E • r. ' A 111. NEWS & EVENTS revue. -,t W*bs.te EspMs 32 of 80 Revize Government Websites Proposal The Revize Solution Project Planning and Setup What makes Revize unique in its project approach and experience is our thorough preparation for each individual community combined with the range of website deployments and creative, customized fit we implement for each client. From small to large, rural to urban, the Revize project management process guarantees a perfect fit between the concept of the deployment and the expectations of the client's level of engagement preferences. We don't use a "one size tits all'' approach because it doesn't slake sense. However we do use a standard, proven effective process methodology. Each client is unique and we tailor our process to fit their unique needs. For as long as you are our client you will have staff dedicated to your account and access to an on-line portal for communication, design process and on-going support. Dedicated Accounts Manager: Your dedicated Account Manager will handle all issues related to your contract, pricing, future product add-ons, and general account satisfaction. During the initial kick-off meeting, your Account Manager will introduce you to the team, explain roles and responsibilities, and place you in the very capable hands of your Dedicated Project Manager and Designer. Dedicated Project Manager: Your dedicated Project Manager will handle all issues related to the website design, development, navigation, content, training, timelines and deliverables, as well as ensuring that feedback and communication occurs promptly in order to keep the project on-track. Also, the dedicated project manager will be the point of contact for any future technical support or issues that need to be addressed during the deployment and post deployment of the site. revue. The Government webs,te 6oerts 33 of 80 147 Revize Government Websites Proposal 24/7/365 Project Portal Access: From day one, your project and on-going support is tracked in the Revize On-line Project Portal. The main point of contact you select for the project will receive an invitation to register, including setting up a secure user name and password. The Project Portal serves as a communication tool for any matter pertaining to your website design, development and on-going support even after your website is launched. "We guarantee the best support in the industry that's 24/7 365 by the trained developers & technicians" Did you know? Revize will provide a project portal that allows you to check in on the status of your project at any time! revue. ..it w.bs,a•E.:.... 34 of 80 148 Revize Government Websites Proposal Revize Project Life Cycle Phase 1: Initial Meeting, Communication Strategy, SOW Your Revize Account Manager will set up the initial internal project planning meeting where we will talk about the overall management of your project, establish a timeline, and devise a Revize-Client Communication Strategy that will keep everyone engaged and up-to-date on the progress of the project. We will also discuss specific technical requirements of the project and determine the phases through which those requirements will be addressed. In addition, Revize will address the content strategy of the new site, any new content that needs to be written and how to fit the existing content into the new site, Additionally, as an optional item, Revize will discuss the process of conducting online surveys to gather feedback from your constituents for the new website layout and requirements. After this meeting, Revize will develop a Statement of Work and provide it to the client for review and approval. Prior to the design kick-off meeting, you will receive our questionnaire to complete with various answers that will help our designers gather information regarding your needs and preferences. Our team will also brainstorm ideas and suggestions with you during the meeting. The questionnaire addresses various issues such as: • As a result of a new website design and navigation, what are the main improvements you hope to achieve? • What are some key points and areas you may want featured on the Home Page? • Do you need help with logo design? Image? Marketing & branding? • What key modules do you want featured in your web site, like Document Center, Report a Request, News & Events, Events Calendar etc. • Do you need social media features need to be highlighted in the new site? etc.. Phase 2: Discovery & Design If there is client approval, we will collect feedback from the residents on the new design layout by setting up an online survey with a set of standard questions. The survey questions need to be approved by the client prior to our adding a link from your current website. This link can also be distributed through other channels like email, newsletter or any other form of communications you might be using to stay in touch with your residents. Usually there is a 1- to 2-week survey period. revue. The Government Websae E,oerts 35 of 80 149 Revize Government Websites Proposal Once survey results have been tabulated and your needs have been determined, you and your Revize team will participate in a Design Kick-Off Meeting. A senior designer and team will conduct an in-depth interview, and brainstorm ideas with you about your vision for the look and feel of your custom website. Our efforts on this project will extend far beyond placement of provided information within a stunning design. It's about uncovering how your audience wants to be informed, and applying our 20+ years of web design and development expertise to create the most effective ways of displaying that information and getting users to access and use your website. We always strive for nothing less than an award winning design! Revize Design Principles The Revize Web Application Developers are not only responsible for the look, functionality, and performance of your website. They are also responsible for the security of the web content and web-based applications they create. They ensure that the code supports secure authentication and authorization, and provides access control mechanisms as required. Good design principles are always based on readability, taking into consideration appropriate font type and size for headlines and text area, as well as line height - ensuring all page elements are balanced. Our designers also pay meticulous attention to their use of shadows and gradients. To the layman's eye there may not appear to be a shadow, however on the website the font will appear sharper (or maybe softer depending on the amount of shadow used). Of course color cannot be overlooked. Our designers first take the client's preferences, official logo colors, and pictures into consideration to create a color scheme consisting of no more than three colors. We then use variants and hues to create visual appeal, contrast, eye-catching allure and invoke the overall feeling that the client desires. Last but not least is effective use of page elements such as call to action buttons, social sharing icons, email newsletter sign-up, and promotion areas. The ultimate goal is to provide an easy to navigate webpage that is informative without being overwhelming. Therefore, it is the designer's job to guide the client in making appropriate placement choices for needed items. revue. The Government Website&pert s 36 of 80 150 Revize Government Websites Proposal Revize Design Trends There are some exciting new design trends, and Revize is always on the cutting edge, implementing the best of these innovations in our websites. We are especially pleased at how effectively they are proving to be in increasing engagement in government websites. #1 Responsive Web Design - The most important development in website design in years, Responsive Web Design (RWD) automatically conforms and optimizes websites for any screen size. With the substantial increase in smartphone and tablet users today, people are going online using a vast number of devices with wildly different screen sizes. Our websites offer this very important feature of easily and cleanly conforming to computer, tablet and mobile device screens. #2 Liquified Content - This is another important trend that address the fact that information is no longer static or concrete. Instead, content is specifically customized for each unique user. Liquidity of content enhances the immediacy and flexibility of content. The more liquid your community's content, the easier it is for residents and businesses to access this information in ways and via the channels of their choice: fixed or mobile, interactive and live. Revize is able to effectively make your content liquid. This will make it adaptable to various situations and, therefore, easy to reuse in different contexts distributed for a variety of display formats and communication channels. #3 Image Tiles - This is a trend that enables developers to display content in a pin board style of display. Revize now offers this feature, which creates a very visually appealing display of content, such as pictures or social streams. Image tiles also help promote engagement by encouraging site visitors to comment or reply to items from directly within the image tile. This is an especially useful option for web pages promoting tourism. #4 Parallax Scrolling - This is a highly advanced, innovative design technique for sophisticated websites. Parallax Scrolling allows Revize to build websites in multiple layers, with content that moves across the screen at different speeds as visitors scroll. This unique design technique is very visually engaging and can help improve time-on-site metrics. revue. The Government Wesi:e 6perts 37 of 80 151 Revize Government Websites Proposal #5 Innovative Typography - This plays a very important role in website design, image and branding, and is especially important for maximizing the look and feel of the website when accessing it from mobile devices. Our designers are experts in effective typography and take many factors into consideration when selecting the type of fonts, font sizes, and colors to be used for a website. #6 Social Feeds - With the proven ability to strengthen and deepen interpersonal connections, social networks present a wonderful opportunity for government organizations to increase community engagement and make governments more accessible to the people they serve. One method already mentioned for improving social activity is using pin boards; another is creating a social area or social wall that combines activity from multiple social networks, like Facebook, Linkedln, YouTube and Pinterest. Revize offers a comprehensive line of popular social media applications and networking. "Over the past 20 years , Revue has mastered the art of designing government websites. 55 Key Phase Objectives & Deliverables: The following steps are followed while designing new sites • Establish Needs and Creative Direction: Understand your objectives and requirements, and provide recommendations for effective online branding pertinent to your requirements, existing branding and your web audience's needs. The Revize designer will also conduct his own research in order to capture the character and "feel" of your area, which will inspire ideas for the overall revue. The Government Websrte[per is 38 of 80 152 Revize Government Websites Proposal design direction of the website. • Main Menu Navigation & Home Page Wireframes: Work with you to establish a main-level navigational architecture and identify key items accessible from your home page. This establishes a baseline for the navigational structure, as well as the preferred content structure (wireframe') for the home page. • Page Layout and module placement: We will follow all the best practices to layout the different features and modules so that they can be easily accessed by your residents. For example, on the home page there will be sliding picture gallery and quick link buttons for Notify Me, Report a Concern, Document Center, FAQs etc. Also the news and announcements module and events calendar would be integrated into the website, along with the Social Media Center. Please Note. The home page 'wireframe' will simply serve as a realistic guideline in terms of content placement, but will not include the final text nor final imagery for this phase. Please see a sample wireframe to concept development snapshot in the next page. i Did you know? Revize will provide a 100% from scratch design with a satisfaction guarantee! revue. 39 of 80 153 Revize Government Websites Proposal Wire Frame to Concept • Design Deliverable: The design concepts for this phase will be based on one or possibly two home page layouts. The client will review and provide design feedback to the designer for changes. Revize asks that clients have no more than three iterations of changes up to the point that the final concept is approved. • Final Home Page Sign Off: When all changes have been Ashland made, Revize will present your final home page design and layout for approval. Customer approval is required to =_____-_ PAST FUTURE proceed to the next phase, the inner pages of the website, and the process repeats itself before the actual HTML & CSS is written. Ashland Ashland I . : • Final Inner Page Sign Off: „ When all changes have been aem!plum made, Revize will present your �1 final inner page designs and PAST FUMRE layouts for approval. Customer approval is required to proceed to the next phase, when the actual HTML & CSS is r� T written. News& Announcements revue. - _ 154 Revize Government Websites Proposal Phase 3: Template Development, CMS Integration First, the Revize development team will transform the approved designs from mere pictures into fully-functioning HTML/CSS and Revize Smart Tag enabled web page templates using the Revize Dreamweaver Extension. The Revize Smart Tags are fully customizable and allow customers to expand functionality as needed. To maximize this extensibility, the full Revize Java API is provided to clients with our Advanced Training Program. Phase 4: CMS Modules Setup In this phase, all of the features and modules the client has requested will be set up, e.g. calendar, document center, picture galleries, alert center, e-Notify, etc. are all brought to life and made functional while also being tested in the Revize CMS. Revize enhances current modules and adds new modules continuously, and you will receive all future updates to modules at no additional cost. Phase S: Custom Functionality Development & Quality Assurance Testing In this phase and according to your specifications, custom functionality of existing CMS modules, database scripting and programming, as well as any custom application development will be executed. The Revize development team will be interfacing directly with your technical staff to obtain information and test information exchange and application functionality. This phase may overlap phases 2 - 4. In our testing phase, we ensure that your website meets functionality, performance and security standards. Our QA team uses mock data to test navigation and interfaces of the templates, along with any custom developed applications or modules. Additionally, through a series of tests, we perform input validation to ensure that security mechanisms cannot be bypassed if anybody tampers with data he or she sends to the application, including HTTP requests, headers, query strings, cookies, and form fields. We also ensure that when errors do occur, they are processed in a secure manner to reduce or eliminate exposure of sensitive implementation information. revue. The Government Website 6perts 41 of 80 155 Revize Government Websites Proposal Phase 6: Content Development / Content Migration Revize will develop all of the pages for your site to make the initial content available upon site deployment. Our content development and migration experts use the latest standard formatting practices to develop the navigation and create the most effective content possible for your website. This includes spelling and style corrections into the new website. There are no limits to the number o[' pales you can create after you have gone thl-ou"11 training. Revize will implement an effective website architecture with the latest technology and usability trends so your website visitors can find information in an instant. We will also assess your current website content and incorporate what you currently have with additional content to maximize interest and excitement for your readers. Our content experts are educated in proper writing and terminology, and will use correct grammar, spelling and punctuation. Our web designers use creative typography which makes the website more visually appealing and also plays a role in defining the hierarchy of content to be placed on the web page. Variations in size and color are used, as well as strategic placement on the page to highlight certain site areas so the visitors can easily navigate the site. Effective typography also ensures that your website will look good on desktop, laptop, mobile and tablet devices. Phase 7: Training Your Staff (in-person or web based training) Once your website is ready for you to begin editing, you will be able to easily revise your content as often as needed. Revize will train you on how to operate the Administrative and Content Editor functions so you can manage your website. We typically provide this training on-site; however, we can also provide on-line training for your staff if you prefer. For your convenience, training materials can be downloaded from the Revize website. After training, our friendly and responsive revue. Tie Gorernment website E>perts 42 of 80 156 Revize Government Websites Proposal support staff is always here to answer questions and provide training refreshers as needed. Standard Training Agendas Basic Administrator Training (How to) • Sign-in • Create users • Assign roles • Set page level permissions • Set section level permissions • Configure and set up workflow approval process Content Editor Training (How to) • Sign-in • Edit page content • Copy/paste content or add new • Create a file link • Create a link to another web page or external web site • Create a new page and link to it • Insert/update a picture • Insert/update a table • Spell check • Save and Save as Draft • History of the page content (content archive) • Create a survey form or any other type of online web form • Create navigation pages (top/left menus) • Create new calendar and create/edit calendar events • Edit metadata Advanced Administrator Training (How to) • Run back-end reports • Run Google Analytics reports Training on use of specific Modules included, such as • Emergency Notification Center • Public Service Request App • Web Calendar • E-Notify • Quick Links • Document Center revue. Tne Government Websi:e E,.oerts 43 of 80 157 Revize Government Websites Proposal • Form Center • News Center • Frequently Asked Questions • Request Center • Bid Posting Center • Job Posting Application • RSS • And more.... Revize Maintenance Covers • 4 CMS upgrades per year • Software and modules upgrades (Automatic Install) • Server Hardware & OS upgrades • Immediate bug fixes/patches Round the clock server monitoring • Data Center network upgrades • Security and antivirus software upgrades Firewall and router upgrades • Bandwidth and network infrastructure upgrades Remote backup of all website assets Tape backup of all website assets • Quarterly newsletters on major feature updates • Regular Webinars on CMS features and usage Did you know? Revize has launched hundreds of municipal and county websites large and small! revue. ,t Wbsit•Erpr s 44 of SO 158 Revize Government Websites Proposal Phase 8: Final Phase: You Go Live! At last, your website content is complete and your staff is sufficiently trained! The final phase in the process is to redirect your website domain name from your old site to your beautiful new one. Once this is completed, Revize will closely monitor the transfer for the first 24 hours to ensure that everything is working properly. Any issues that arise will be immediately resolved. Marketing & Ongoing Consultation Revize seizes on every effort to make our clients' sites highly visible. We draft press releases for posting on our website and for distribution locally, and will continuously monitor your site after it goes live so that you can take advantage of all marketing opportunities. We also look to submit your site for different awards and recognition competitions to further maximize your site's exposure. Search Engine Registration and Marketing Revize will input all the targeted keywords to make your web pages search engine friendly, thus enabling users to find targeted information when they do a Google, Yahoo or any other search on your site. revue. Tne Government Webs,te Experts 45 of 8O 159 Revize Government Websites Proposal Revize Cloud Hosting, Disaster Recovery, & Security Resilient Hosting: Revize uses Amazon Web Services (AWS) Hosting Infrastructure that is offered in multiple Regions in the United States and around the World. Each Region is a separate geographic area completely isolated one from another. AWS Regions are connected to multiple Internet Service Providers (ISPs) and to a private global network backbone to offer lower cost and more consistent cross-region network latency when compared with the public internet A region has multiple, isolated locations known as Availability Zones (AZ). Availability Zones are inter-connected through low-latency links. A Virtual Private Center (VPC) spans across multiple availability zones. Cloud Computing Region - Collection of Regional Data Centers --------------------------------------------------- VPC - 10.0.0.0/16 r. Availability Zone - Availability Zone- Data Center 1 Data Center 2 Subnet 1 - I I Subnet 2- I I I I 10.0. .0 4 I I I 1 1 I II I I O I I O I I II 1 I II I I II 1 instance I I instance I I II I I I I I - - - - - - - - - - � � - - - - - - - - - ' ---------------------------------------------------- Revize Web Sites are hosted on a Virtual Machine running Windows Server operating system with Internet Information Service (IIS) as a Web Server. Virtual Machine is an EC2 instance in AWS terms is hosted inside a VPC in an availability zone of a pre- revize. Toe Government websi;e E.oens 46 of 80 160 Revize Government Websites Proposal selected region. A number of EC2 are provisioned in multiple locations across the United States inside a Virtual Private Center isolated from the Internet and the rest of Amazon Web Services infrastructure to offer faster access to the end-users and to minimize the impact of an outage, whether of a specific EC2 instance, an availability zone or an entire AWS region. Disaster Recovery: Windows Web Server virtual disk or EC2 Elastic Block Storage (EBS) is backed up on evey night at 10 PM EST. Additionally, the snapshots or virtual disk backups are subsequently automatically copied between regions to enable cross-region recovery capabilities. Should a Web Site hosted by Revize and monitored in automated fashion become unavailable, another EC2 instance can be restarted. When that proves insufficient EC2 instance will be reprovisioned in the same availability zone, a different availability zone, or, in a different region using the latest snapshot in the matter of a couple of minutes. The incoming request, from the Internet traffic, is bound to a static IP address or Elastic IP in AWS terms that leverages NAT to forward traffic to a running EC2 instance private IP address. In the case of an EC2 instance re-provisioned in the same region, whether in the same or a different availability zone, Elastic IP is re-assigned to the new EC2 instance. Elastic IP is represented to the public internet using CName or A-Host domain name services entry. In case of an EC2 instance or an availability zone failure, no adjustment to domain name service is required. In the case of a regional, wide-spread AWS outage, an EC2 instance is reprovisioned in a different region, re-using the latest snapshot preserving the content as of the last automated backup. However, an Elastic IP is specific to the region and, therefore a change to CName or A-Host configuration is required to point to the disaster recovery regional Elastic IP. revue. The Govemmeh;Websi:e E�Pers 47 of 80 161 Revize Government Websites Proposal 0 End-User 1'L� Region: us-east 1 Web owser Region: us-east 2 AZ: us-east-1 a AZ: us-east-2a Primacy)EG2 _ ;"' DR EC2E�C2 Web Server The Internet Web Server 1 Elastic IP • Elas is IP 4us-eas Wt Automated Backup Snapshot AZ: us-east-1 t 2b DNS Admin Cross-Region DR EC2 Snapshot Copy DR EC2 Web Server Web Server Revize Disaster Recovery Infrastructure Diagram. AZ stands for Availability Zones revue. The Government Website bperts 48 of 80 162 Revize Government Websites Proposal Security Revize takes website security very seriously and we provide our clients with the very best website protection protocols. Our data centers are located on secure premises equipped with card-reader access, security cameras and guards on duty 24/7 to ensure the physical protection from unauthorized entry. Revize/AWS complies with SOC 1/ISAE 3402, SOC 2, SOC 3, FISMA, DIACAP, and Fed RAMP, PCI DSS Level 1, ISO 9001, ISO 27001, ISO 27017, ISO 27018 and other programs. Revize is responsible for securing the content, access to the content on the web server, to snapshots, configurations and infrastructure as a whole. Our web and network administrators monitor network activity 24-hours-a-day to ensure system integrity and protection against threats such as Denial of Service (DoS) attacks that could corrupt your website or block user access. Maintaining the secure configuration of our web servers is managed through application of appropriate patches and upgrades, security testing, vulnerability scans, monitoring of logs, and backups of data and OS. revue. The Government Website E6perts 49 of 80 163 Revize Government Websites Proposal Security Controls, SSL, and Active Directory (LDAP) • Anti-malware software such as antivirus software, anti-spyware software, and rootkit detectors • Shield Plus Security Bundle to prevent DDoS attacks • Intrusion detection and prevention software (such as file integrity checking software) • Host-based firewalls to protect CMS servers from unauthorized access • Patch management software • Security and Authentication Gateways • Content filters, which can monitor traffic to and from the web server for potentially sensitive or inappropriate data and take action as necessary • HTTPS (Hypertext Transfer Protocol over SSL), which provides encryption and decryption for user page requests that require more secure online transactions • SSL (Secure Socket Layer) provides an encrypted end-to-end data path between a client and a server regardless of platform or OS • If you have an existing SSL Certificate we can transfer it to the new website. Otherwise, if included, we will install a new SSL Certificate upon go live. • Active Directory (LDAP) is compatable with the Revize CMS. It can be set up in a variety of configurations. As part of the process we will work with you to determine which configuration will best meet your needs. Application Security Authentication • Role-Based Security: Role-based authentication to add individual user accounts and assign them system roles like Editor, Developer, Administrator, Workflow Approvers, etc., or department roles and empower the department to assign specific roles to users. • Permission-Based Security: Ability to set up Content Owners/Editors and restrict which site pages they are authorized to update • Global & Department Workflow Management: Create workflow management and approval processes where authorized department personnel become approvers A ! Did you know? Revize will host your website and CMS in at least two completely separate geographic locations! SO of 80 \ 164 Revize Government Websites Proposal Maximum Response Times 1 hour for crisis issues 4-6 hours for critical issues • 24 hours for normal issues Revize Support • 8 a.m. - 8 p.m. EST Phone Support (Monday thru Friday) • 24X7X365 Portal & Email Support • Dedicated support staff to provide assistance and answer all questions • New and existing user training • Training refreshers • Video tutorials and online training manual • Automatic integration of enhancements • E-Newsletter module support • Automatic upgrades of CMS Modules such as Calendar, Document Center, etc... Software Maintenance Revize rolls out two new versions of the Revize CMS, and six to eight product updates every year. The Revize CMS is continuously enhanced to keep pace with cutting edge technologies and industry trends. When a software update or new version is rolled out, Revize will automatically update all servers used by our subscription service clients. "As a Revize client, you will receive full access to all enhancements to the core components and modules in the Revize CMS at no additional charge." revue. : Th•Govmm•nl w•Osrt•E.wns 165 1 Revize Government Websites Proposal Revize Website Analytics Revize has Custom APIs for Google Web Analytics that is integrated in each of our client's websites. Analytics makes it easy to understand how your site and app users are engaging with your content, so you know what's working and what's not. Revize CMS dashboard for Analytics provides an overall picture of how residents are interacting with your site, which pages/documents are being viewed most, how much traffic you are getting in your site across different geographic regions etc. You can filter and download all sorts of analytics reports for your IT Team and Management to analyze the data and effectiveness of your website content and services offered. Below is a graphical view of our analytics dashboard interface, the data shown is for our own website but this will be replaced by your site data when it's integrated. Dashboard Ala 6 V - 30SS 4466 IM 37S 63 �a ,�tll revue. ^MS 52 of 80 198 Revize Government Websites Proposal Revize Technology Architecture The Revize Government CMS is a standards-based, open architecture software product without any proprietary restrictions. Revize uses leading technologies to avoid integration problems with existing systems and comes complete with its own Integrated Publishing Engine, Embedded Relational DB, JSP/Servlet Engine, and Application Server. Revize Intelligent Publishing WCM 00 fill W IT crc«. O ... . . "Security, Performance, Redundancy" 1 revue. nt Websrte Expo s Revize Government Websites Proposal Revize Project Team Revize understands the importance of having a talented and experienced staff. We are proud of our well-respected team of top notch experts in the field of government website design, development, analysis, content management, training and support. From the first creative concepts through to the design phases, and from site launch to training of personnel and continued support of your website project, we have the right group of seasoned professionals to work with you through the website process and beyond. We are pleased to introduce them: Thomas Jean Project Manager As a project manager, Thomas has managed award winning website projects for our clients including Des Moines, Al - Arcadia, CA - Largo, FL - Oswego County, NY - Kentwood, MI! Thomas has brought to Revize a very special skill set. Not only does he manage some of our highest priority projects, he is also a genuine subject matter expert when it comes to the inner workings of government. As an elected Township Trustee in a Michigan Township, he knows the advantages that come with modernizing the way government does business. Additionally, he serves as President of a non-profit organization, Genesee Forward, that promotes community development. With his unique background and education from one of the nation's top universities, Thomas has managed nearly Thomas is uniquely experienced to give an honest and accurate assessment of your community's website needs. • Philosophy: Learn as much as possible about our clients and use that knowledge to help build an amazing website. • Education: BA degree in Political Science from University of Michigan: • Expertise: Government procedure, special projects, public affairs, community development. • Role on your website project: Project Manager revue. The Government website E>perts 54 of SO 168 Revize Government Websites Proposal Joseph J Nagrant Business Development Director Joseph is an accomplished professional internet and website design consultant with more than 20 years of successful business development and account management leadership experience. He has worked with well over 400 townships, cities, counties, educational institutions, companies, and non-profit organizations. He's a foremost expert in translating technical solutions into compelling living websites and other online community building opportunities. Additionally, he is a board member for Mott Community College (Flint, MI) MTEC Center, IT Advisory Council, Education Advisory Group. He also participates in many government discussions regarding the Internet for government use, including being a frequent guest on WDET (NPR) public radio and in The Detroit News. He has an excellent reputation for building and sustaining effective, long lasting client relationships. • Philosophy: "Put yourself in the client's shoes and do what is best for them." • Education: BS in Electrical Engineering, Lawrence Tech University, MS in Business, Central Michigan University. • Expertise: 29+ years of project, sales and marketing experience with government, education, corporate, and non-profit organizations. • Role on your website project: Supervisor of account management between client and project team. revue. The Government Website Experts 55 of 80 169 Revize Government Websites Proposal Ray Akshaya Technical Director Ray has 20+ years of extensive technical experience with internet and website solutions. He has worked on hundreds of government, non-profit and educational websites and has a keen eye for web visitor requirements, information architecture, and usability. He is also a long-time veteran of Revize Software Systems and our clients enjoy working with him. In his career, he has deployed and/or assisted with technical solutions for more than 500 websites. When working on a project, Ray always visualizes himself in the client's chair at the closing stages of the project and makes sure that all decisions made on a project are in alignment with the client's vision and best practices for developing the system. • Philosophy: "Work Hard, Help People and Live Honest." • Education: MS in Engineering Science, Louisiana State University, Baton Rouge • Expertise: Client Management, Project Management, Technology Development for CMS & Web Apps • Role on your website project: Technical Director Samir Alley Creative Director Samir has more than a decade of experience in managing web site design projects. He has deployed 360+ municipal websites and has a solid background in web design and the latest web technologies. Formerly with Google, Samir is a leader equipped to handle any kind of sophisticated web project. He is an exceptional communicator with an innate listening skill that gives him the ability to understand and deploy a client's unspoken needs. Samir's blend of creativity, proficiency, and technical knowledge is unsurpassed in the industry. • Philosophy: "Empathy, Focus, and... Impute" • Expertise: Web Project Management - Adobe Design Premium CSS.5: Photoshop, Illustrator, InDesign, Flash, DreamWeaver, Fireworks, HTML, CSS, CSS3, SEO, PHP, JavaScript, MySQL, JQuery and HTMLS. • Role on your website project: Graphic design of website and backup support. revue. The Government website Experts 56 of 80 170 Revize Government Websites Proposal Denise Brazier Project Manager/Trainer Denise is an educator by nature. Her 20 years of experience in the public school system has made her a master of engaging participants during training. She effortlessly builds effective relationships with all clients. Denise has served as Advisory Counselor, Coordinator, Publicity Director, and Project Manager for several organizations in the education, non-profit and public sectors. She has been appointed to the state's quality committee evaluating organizational policies and procedures for recognition. • Philosophy: "Always explain things in the terms of your audience to ensure their understanding" • Education & Training: MS in the Art of Education from Marygrove College. Certification in Secondary Education • Expertise: Training, education, teaching, public affairs and project management. • Role on your website project: Trainer for the Content Management toolset and project manager C Syr ' i w r� r 6 Did you know? Revize will put together a project team based on the unique needs of your project! revue. 57 of 80 171 Revize Government Websites Proposal Revize Government CMS User Interface 1. Revize CMS User Interface Home Page m GENESEE COUNTY tit �` �; '•`tr �(� .{cr f. r � f 2. Users simply browse to a page that they want to edit, select the Login button, and then insert their Login Name and Password into a login screen as shown below. revue. i M1e Gmernment J✓eos;e vperts 58 of 80 172 Revize Government Websites Proposal 3. Edit buttons appear on the page after the Login executes. Based on users roles/permissions, the appropriate buttons are displayed. .. GENESES COUNTY ti i The input form appears as shown below. Content Editors can change banner, page heading and the content displayed in the center of the page. Notice the content is changed using a "Word Like" editor. PW Y 41 JAL.1A — 1 Il LF 31 0 - E- After the page is "saved", the page can be sent to an approver for review or immediately published to the web site. revue. -)e,t Wa sd*EmWs 59 of 80 173 Revize Government Websites Proposal Estimated Costs Phase Phase 1: Kickoff Meeting and Discovery (project planning/analysis) Phase 2: Design Mock-ups/Wireframes Phase 3 and 4: Revize Template Development & CMS Integration Phase S & 6: Quality Assurance, Accessibility, & Custom Deevelopment Phase 7: Site Map Development and Content Migration Phase 8: Core Editor Training, Beta Site Review, Full Staff Training, and Go Live Revize Annual Software Subscription, Tech Support, CMS Updates, and Website Hosting, pre-paid annual fee, Unlimited Users, Unlimited GB website storage, Includes Service Level Agreement: Grand Total First Year Annual Fee $82s900 $9,700/Year revue. The Government Website E,perts 60 of 80 174 Revize Government Websites Proposal Payment Options Revize provides a free website redesign during year four of service! Optional Payment Plan - The Revize Client First Plan The Revize Client First Plan offers local governments an alternative payment plan that makes it easier to purchase a new website on your budget and spreads the one- time project design and development costs over a longer period of time. Through a minimum three-year contract, The Revize Client First Plan dramatically lowers the one-time project development and start-up costs of launching a new website. What Revize does is combine the one-time and recurring fees and spreading them over the life of the contract. And because we value our continuing relationships with our customers, those who extend their contract beyond the three- year minimum will receive a redesign at the end of their fourth year with Revize Free of Charge. Optional Payment Plan - Three Year Payment Breakdown - Interest Free Year 1: 1/3rd of project costs + Annual Hosting, Support, Maintenance Year 2: 1/3rd of project costs + Annual Hosting, Support, Maintenance Year 3: 1/3'd of project costs + Annual Hosting, Support, Maintenance Year 4: Annual Hosting, Support, Maintenance (Includes Redesign) revue. The Government Website Ei pert 61 of 80 175 Revize Government Websites Proposal Included Features The Following Applications & Features will be integrated into Your Website: In addition to the Government Content Management System that enables non- technical staff to easily and quickly create/update content in the new web site, Revize provides a suite of applications and features specifically designed for municipalities. All of those apps and features are fully described in the following section. The applications and features are grouped into five categories: • Citizen's Communication Center Apps • Citizen's Engagement Center Apps • Staff Productivity Apps • Site Administration and Security Features • Mobile Device and Accessibility Features Citizen's Communication Center Apps • Notification Center with Text/Email Alerts • Bid Posting • Document Center • Email Notify • FAQs • Job Posting • Multi use Business Directory • News Center with Face book/Twitter Integration • Online Forms • Photo Gallery • Quick Link Buttons • Revize Web Calendar • "Share This" Social Media Flyout App • Sliding Feature Bar • Language Translator Citizen's Engagement Center Apps • Citizen Request Center with Captcha • Public Service Request • Public Records Request App • Citizen Connect (Community Blog) • Online Bill Pay • RSS Feed revue. The Govemrhent Websste E6perts 62 of 80 176 Revize Government Websites Proposal Staff Productivity Apps • Agenda Posting Center • Job Posting App • Image Manager • iCal Integration • Intranet • Link Checker • Menu Manager • Online Form Builder • Staff Directory • Website Content Archiving • Website Content Scheduling Site Administration and Security Features • Audit Trail • Auto Site Map Generator • History Log • URL Redirect Setup • Roles and Permission-based Security Mode • Secure Site Gateway • Unique Login/Password for each Content Editor • Web Statistics and Analytics • Workflows by Department Mobile Device and Accessibility Features • Font Size Adjustment • Alt-Tags • Responsive Website Design (RWD) revue. The Govemmen[Website&Per[s 63 of SO 177 Revize Government Websites Proposal Turnaround Times Phase Duration Phase 1: Initial Meeting, Communication Strategy, SOW 3 Weeks Phase 2: Discovery & Design 5 Weeks Phase 3: HTML Template Development 3 Weeks Phase 4: CMS Integration & Module Setup 4 Weeks Phase S: Custom Development & Quality Assurance Testing 2 Weeks (Ongoing) (Overlaps with Remaining Phases) Phase 6: Sitemap Development/ Content Migration 2-4 Weeks Phase 7: Content Editor and Web Administrator Training 2 Weeks on your new website, final content changes and Go Live preparation Phase 8: Go Live 1 Week Go-Live (Average) 18-24 Weeks Did you know? The project planning process is designed to fit your needs. We will adapt our timeline if your schedule requires. revize- T" rt 64 of 80 178 Revize Government Websites Proposal Training Training Location: In Person (Classroom-Style) and Online # of Staff to be Trained: Unlimited Retraining: Free anytime! Once your website is ready for you to begin editing, you will be able to easily revise your content as often as needed. Revize will train you on how to operate the Administrative and Content Editor functions so you can manage your website. We typically provide this training on-site; however, we can also provide on-line training for your staff if you prefer. For your convenience, training materials can be downloaded from the Revize website. After training, our friendly and responsive support staff is here to answer questions and provide training refreshers as needed. Basic Administrator Training (How to) Content Editor Training (How to) • Sign-in • Sign-in • Create users • Edit page content • Assign roles • Copy/paste content or add new • Set page level permissions • Create a file link • Set section level permissions • Create a link to another web • Configure and set up workflow page or external web site approval process • Create a new page and link to it • Create new calendar and • Insert/update a picture create/edit calendar events • Insert/update a table • Edit metadata • Spell check • History of the page content . Save and Save as Draft (content archive) • Create a survey form or any • Create navigation pages (top/left other type of online web form menus) revue. The Government websi;e 6 perts 65 of 80 179 Revize Government Websites Proposal Advanced Administrator Training Revize Maintenance Covers (How to) • 4 CMS upgrades per year • Run back-end reports • Software and modules upgrades • Run Google Analytics reports (Automatic Install) • Emergency Notification Center • Server Hardware & OS upgrades • Public Service Request App • Immediate bug fixes/patches • Web Calendar • Round the clock server • E-Notify monitoring • Quick Links • Data Center network upgrades • Document Center • Security and antivirus software • Form Center upgrades News Center • Firewall and router upgrades • • Bandwidth and network • Frequently Asked Questions infrastructure upgrades • Request Center • Remote backup of all website • Bid Posting Center assets • Job Posting Application • Backup of entire website • RSS • Quarterly newsletters on major • And more.... feature updates • Regular Webinars on CMS features and usage K Did you know? Revize Drovides free re-trainina anvtime! revue. 66 of 80 180 Revize Government Websites Proposal Revize Support Includes • 8 AM - 8PM EST Phone Support (Monday thru Friday) • 24X7X365 Portal and Email Support • Staff provides assistance and answers all questions • Dedicated support staff • New/existing user training • Free Training Refreshers • Video tutorials and online training manual • Automatic integration of enhancements • E-Newsletter Module support ` • Automatic upgrade of CMS modules, such as Calendar, Document Center, etc. • Four major CMS upgrades per year • Software and modules upgrades (automatic install) • Server hardware and OS upgrades iY.T • Immediate bug fixes/patches • Round the clock server monitoring • Data Center Network upgrades • Security and antivirus software upgrades • Firewall and router upgrades • Bandwidth and network infrastructure upgrades • Remote backup of all website assets • Tape backup of all website assets • Quarterly Newsletters on major feature updates • Regular webinars on CMS features and usage Did you know? Revize updates your Content Management System an average of 4 times per year! revue. 67 of 80 181 Revize Government Websites Proposal Citizen 's Communication Center Aws DOCUMENT CENTER APP Revize helps clients save thousands of dollars each year in employee time and resources with our Document Management Center. Using this module you can create and archive the documents your site visitors need: applications, brochures, manuals, policy and data sheets, research papers, meeting minutes, and more. By providing all of your -_- - documents online, your site visitors — can access them 24/7 - usually - — within two clicks -- and you won't incur any printing or postage costs. FAQ FAQ's make it easy for site visitors to find answers to common questions and will greatly decrease the number of calls coming into your switchboard each day. In fact, within six weeks of a Revize website launch, our clients typically experience a significant decrease in the number of daily phone calls... some by as much as 23%! revue. -It Webs-tb E.wrts 68 of 80 182 Revize Government Websites Proposal E-NOTIFY Many of our municipal clients include an email/text notification option on their Meeting Minutes and Meeting Agendas pages so that interested citizens can sign up for automatic updates anytime there is a new o 0 0 posting. JOB POSTING Revize's job postings app allows your site visitors to view and apply for open positions online. Postings are removed automatically based on the job expiration date input by your HR personnel. You can provide as much detail as you like and link to or upload any number of files that fully describe the job position. Best of all, with the form fill interface, new ®_ openings can be posted in minutes —by non-technical staff. — - revue. 69 of 80 183 Revize Government Websites Proposal INTERACTIVE MAP Not only does the Revize CMS ensure that your site is easy for visitors to navigate, we've made it even easier for them navigate the real world surrounding your location. Specific buildings, parks, bike paths, mass transit stations, nearby businesses, tourist attractions, parking lots, voter polling locations, and more are incredibly easy to = y, identify with the familiar Google s fir• Maps highlighted with Pins. - r _ J- - 4 - - t • 2J CALENDAR APP The Master/Sub Calendar provides an easy-to-use tool to enhance usability and encourage the communication of events both internally and externally. It provides visibility and transparency into activities, meetings, and events with a visually appealing display and easy to find event contact information. ww The ability to insert recurring events �"- saves time by allowing you to create the event once then repeat 01Y automatically; great for Board and City Council meetings. revue. The G*"rn ynt wwsrt.Expv s 70 of SO 184 Revize Government Websites Proposal NOTIFICATION CENTER You can't fool or control Mother Nature. But you can protect members of your community from her wrath. Posting e mergency notifications on your home page, any other page, or throughout your site, this module allows your content editor to accurately explain the situation and instruct members of your community on the next steps to take. BID POSTING The Bid Postings App provides a simple and easy-to-use method for organizing and presenting bids, RFPs and RFQs online for vendors or local contractors interested in providing products and services to your community. BUSINESS DIRECTORY Ideal for municipalities, chambers of commerce or any membership organization, this module allows you to easily create and maintain a searchable directory for either members or businesses within the website. Listings can be added, removed and categorized by non-technical staff in a simple table interface. NEWS CENTER WITH FACEBOOK INTEGRATION Many of our municipal clients include an email/text notification option on their Meeting Minutes and Meeting Agendas pages so that interested citizens can sign up for automatic updates anytime there is a new posting. ONLINE FORMS Using this module, you can create -- from scratch -- an unlimited number of online forms on any page of your site using various field options such as long answers, radio buttons, drop-down lists, multiple choice, etc. Having online web forms provides a quick and easy alternative for users to communicate with you and provide important feedback, opinions or complete tasks online. These forms can be used to have web visitors contact you with questions, comments and requests, give feedback, volunteer, or to sign-up for various events, activities or programs. revue. The Government Websae E,pert5 71 of 80 185 Revize Government Websites Proposal QUICK LINKS The Quick Links module allows site visitors to navigate to their areas of interest, much like FAQs. Examples for users: Where do I... Get Registered for Summer Camp Where do I... Get a Marriage License. SHARING APPi Provides a one click drop down to multi-social media and utility buttons. A common widget used on the web, it is intuitive and easy to use. SLIDING FEATURE BAR A4 This feature is a mainly for visual appeal. It helps to break up pages with an interesting slide bar that can be populated with any subjects or areas that you want to draw attention to. For example, you may want to feature Parks & Rec, Landmarks and Tourist Attractions. TRANSLATOR Revize integrates the Google Translator into your website a templates and translates from English to over 40 other international languages. Provides users a large visual display at the top of the web page to choose any language to convert the text into. C F a revue. ,, Al the Government webs,te 6oerts OHO 72 of 80 186 Revize Government Websites Proposal Citizen 's Engagement Center Apps PUBLIC SERVICE REQUEST APP This app allows residents to submit requests based on a map view. Each time an issue is submitted, a staff member will receive an email notification. From there they are able to respond directly to the requests. Photo submission, automatic esclation, mobile app integration, and archived reporting make this one of our most powerful features! CITIZEN REQUEST CENTER This app allows customers, residents, participants, students, or any website visitor to post requests online. By the use of a drop down menu, individuals can forward the request, idea, or comment to the party of interest. That item is then forwarded via email to the proper recipient. You can add or delete department names as well as individuals in the drop down menu at any time. Captcha is integrated to ensure each request is genuine and not a spam. PUBLIC RECORDS REQUEST TRACKER This app allows public to order copies of the public records maintained by a municipality. The request is routed to the record custodian within a department and automated response is generated with a unique tracking number. The system allows the full tracking, correspondence and online handling of all types of public record request. The record request form is very flexible and customizable for every municipality. CITIZEN CONNECT This app helps open up the lines of communication between administrators and their constiuents, increasing transparency and contiuent interaction. It is a blog that features the option to allow constiuent comments for feedback (comments can be moderated before being published to the website). • ©:.. CD , , Revize Government Websites Proposal PARKS RESERVATION This app allows the display of parks shelters and their amenities and to manage their availability to the public. A website visitor can search for facilities by type available, review the amenities for each facility and easily reserve the facility including the i option to pay for its use. ONLINE BILL PAY Allows clients to set-up secure on-line payment processing for credit card transactions. Can O be used for utility and tax payments; Purchasing items on-line; or making donations —J��� to non-profit organizations. RSS FEED Site visitors will be eating out of the palm of your O'/4 hand with our RSS feeds module. Revize's CMS allows customers to generate RSS (Real Simple Syndication) feeds for any genre of news or events. RSS feeds are a trusted way to communicate important information to site visitors while ensuring that they remain \\ engaged with your organization and w regularly return to your site. H revue. 0�0 The Government W ebsite E.oens O_- 74 of 80 188 Revize Government Websites Proposal Staff Productivity Apps AGENDA POSTING CENTER Using this app, you can upload agendas, meeting packets, meeting minutes, proposals for review, and more, all into one area on your website for easy access and review before, during, or after each meeting. Old meeting agendas and information are archived per meeting for quick access at any time. JOB POSTING APP This app allows you to post a job and receive resume submissions online. Candidates can fill in all the fields and submit the job application online. Once the job application is submitted, a link to the filled in application form will be emailed to the responsible HR person which they can view, print and file for their records. IMAGE MANAGER Allows approved staff to upload images from their computer or network folders. This very simple interface allows you to upload new pictures and stores uploaded pictures for reuse. Each department can create their own image folders and organize image libraries by department. Also, obsolete images can be deleted from the image library. INTRANET Provides a Dynamic CMS-enabled area with secure login to build out an entire Intranet for employee specific information only. It benefits your employees to have an internal organization landing page that can be updated with news, events, alerts and many of the same modules used on the extranet. LINK CHECKER When a new link is created, the Revize system checks if the URL (link) is valid or not. If not, an error message will be displayed. This benefits the Content Editor by double checking bad links before they are saved on your website. ® QD c � a omb- 189 Revize Government Websites Proposal MENU MANAGER Allows approved content editors to add or edit site-wide top navigation, department or section specific links (e.g. left or right navigation). This feature gives you control to change and update the Navigation menus of your website for continuous improvement. NEWS LETTER APP The system allows non-technical staff to build attractive, informative newsletters and disseminate them with one click to everyone on your distribution list. Activity metrics include emails sent successfully to help you validate email addresses. The application provides the ability to import contact lists, upload images, add groups, assign contact lists to groups, as well as export lists. ONLINE FORM BUILDER Having online web forms provides a quick and easy alternative for users to communicate with you and provide important feedback, or complete tasks online. These forms can be used to have web visitors contact you with questions, comments and requests, give feedback, volunteer, or to sign-up for various events, activities or programs. WEB CONTENT ARCHIVE Your site history will never be a mystery because all content edits for your site are archived on the Revize CMS database. Your content editors can click on the History button to view previous versions of a particular page or content block from your site. WEB CONTENT SCHEDULE This feature eliminates the possibility of having dated or past events being promoted on your site AFTER the event has passed, thus potentially undermining the perceived accuracy and currency of the site's content in the minds of your audience. Revize Government Websites Proposal AUDIT TRAIL This is a powerful administrative tracking tool that provides reports on the content change activities of any webpage within the system. The administrator can gauge how often the site is updated, which departments are most active; and also use the audit trail for recovery of data if necessary. AUTO SITEMAP TOOL Revize CMS provides this tool to automatically generate a sitemap. Anytime a new page is added or deleted from the system, the sitemap will republish to show the change. An up-to-date sitemap is very critical to boost the ranking of your website in different search engines. HISTORY LOG Administrators can view all the archived versions of any web page and restore any old/archived page. It is a very useful feature for referring to any archived legal documents or press releases. ROLES/PERMISSION SETUP Our CMS uses a role based authentication system where you can add individual user accounts and assign them system roles like Editor, Developer, Administrator, Workflow Approvers etc., or you can add roles for each department and assign department-specific roles to each user. SECURE SITE GATEWAY Provides a secure login area for either users of an intranet or users to access information not available to the general public. Once users are set-up with a secure login ID, they can manage their own password changes as necessary. WEBSITE STATISTICS Revize integrates Google's Web Analytics tool to track number of site visits, website traffic sources, etc. Your website administrator can run various reports to collect important data on the usage of your website. revue. The Government Websiw E,pens 77 of 80 191 Revize Government Websites Proposal WORKFLOWS BY DEPARTMENT Provides a method for Supervisory Oversight of content updates. The process allows an authorized "approver" to compare the current page with the proposed new page content (side-by-side) for easy review and comparison. "Our innovative solutions are custom-tailored to meet the needs of each individual client." t as AN Did you know? Revize installs new features into your content management system on a rolling basis! revue. 78 of 80 fez Revize Government Websites Proposal Mobi e Device and Accessibi ity Apps ALT-TAGS Use of alt tags for images, a required part of the Revize CMS image manager feature, allows vision impaired ' individuals to understand the content of the image. FONT SIZE ADJUSTMENT Provides the ability for users to change CD _ font size by clicking button to reach their desired size. Helps those with low vision to ���--- easily read information on your website. ©_ - RESPONSIVE WEB DESIGN Revize uses pixel rendering Responsive Web Design to accommodate better viewing of text and graphics for any size screen, i.e., smart phones, tablets, iPads and iPhones. G s ` r r � c evize. , Tne Government Website Experts Q'j/ 3 0 Revize Government Websites Proposal revize . The Government Website Experts Thank you For Considering Revize Prepared by Thomas J. Jean 150 Kirts Blvd. Troy, MI 48084 Ph: 248-269-9263 x8035 Fax: 866-346-8880 www.revize.com revue. The Government Website E:perts 80 of 80 194 w REQUEST FOR QUALIFICATIONS (RFQ) FOR WEBSITE DESIGN SERVICES RFQ RESPONSE DUE DATE August 24, 2021 by 4:00 p.m. 195 CITY OF HUNTINGTON BEACH K. WEBSITE DESIGN SERVICES REQUEST FOR QUALIFICATIONS BACKGROUND INFORMATION Background The City of Huntington Beach is widely known as Surf City, U.S.A. with 8.5 miles of beach and a popular surf culture that draws 4 million visitors annually. Beyond the beach, the City offers residents a charming community with ideal weather, a robust and diversified economy, a wide variety of housing, and an excellent education system. Huntington Beach is located along the Southern California coast in Orange County, 35 miles south of Los Angeles and 90 miles north of San Diego. Named for railroad magnate Henry Huntington who orchestrated its development, the City is now an epicenter of restaurants, entertainment, and outdoor activities recognized throughout the region. Purpose The City of Huntington Beach (the "City') is soliciting qualifications for a comprehensive website redesign. Any eventual system must not only meet the requirements set forth in this Request for Qualifications (RFQ), but must also be flexible and scalable in order to meet the City's future business and technology needs. The City has one primary website (www.huntingtonbeachca.gov) to provide different avenues of communication for its residents and to also direct specific information to a variety of audiences such as those interested in visiting or doing business with the City. The website is burdened by existing content and serves, in part, as an archive.The City desires to improve this communication tool to increase usability and engage users to encourage repeat visits to the site. Website Design Services RFQ Submittal Deadline Tuesday,August 24,2021 @ 4:00 p.m. Page 2 of 8 196 CITY OF HUNTINGTON BEACH } WEBSITE DESIGN SERVICES Y. .. REQUEST FOR QUALIFICATIONS PROJECT/SCOPE OF WORK OVERVIEW The City of Huntington Beach seeks qualifications from experienced website design firms to create an overall redesign and restructuring of the City's website. Deliverables must communicate the City's messages, programs, and news to the wider community in a thoughtful, clear, and timely manner. To build a partnership with the eventual selected specialist, this current RFQ has been developed to assess the qualifications and approach of interested parties. Then, after reviewing the responses received, the City will identify the most qualified specialist to serve our website design and continuing support needs moving ahead. The following includes a general description of the work to be performed by the selected partner: 1. Establish a website that provides easy navigation and functionality for residents, visitors and businesses to retrieve information and services and transact business with the City online. Design should represent the City of Huntington Beach's vision, mission and business plan goals. Design should also reflect the City's aesthetic using pre-determined color, photos and text to enhance communication via the web. 2. Site must be oriented to the needs of our customers.A similar look and feel throughout the site should be maintained, and intuitive navigational aids and links should be consistently used throughout the site. User-centered categories should be easily understandable. A common framework and standardized style will enable users to easily navigate the site regardless of their understanding of the departmental structure of the City of Huntington Beach. 3. Site should be quick to download and easy visitors to the site to navigate, locate, evaluate and select information and services on the site on both desktop and mobile platforms.The web-enabled, graphic user interface created for the City of Huntington Beach website must be based on and reflect the concept of service-based government. A search engine option should be incorporated to feature prominently on the homepage as an enhanced navigation tool. 4. Depending on the selected concept, construct a home page, navigation pages, and individual content pages that allow visitors to move freely and without unnecessary graphics or other items that impede or slow down accessing information. These templates should allow content and links to be easily updated, added, or replaced without disrupting the template. S. Design standards cohesive with City branding will be incorporated into the website. Design should be flexible and render properly regardless of the device/and or browser used to access the website. Specialist will create a guide that details standards for use of fonts, colors, templates, graphics and photos as well as suggestions for how to handle continued site growth. Website Design Services RFQ Submittal Deadline Tuesday,August 24,2021 @ 4:00 p.m. Page 3 of 8 197 CITY OF HUNTINGTON BEACH 11Ut WEBSITE DESIGN SERVICES REQUEST FOR QUALIFICATIONS 6. Specialist will utilize custom graphics that help brand the site and identify individual sections of the site.This can be done with photos, color, and other techniques applicable to the web.The City has an inventory of photographs that may be incorporated into the site as appropriate.All designed graphics should be built using existing and available web fonts. 7. Trainings will be hosted for staff across City departments to ensure that the new website remains up- to-date and relevant for site visitors.Additional trainings will be made available on an as-needed basis in addition to unlimited technical support. 8. The selected entity will work closely with the City's management staff to achieve the desired look and feel of a new site. The intended outcome of this collaboration will be a site that represents the goals of the City. 9. The City of Huntington Beach's staff will provide content for the new site.The City of Huntington Beach will maintain ownership of the website, its components, and content, and will maintain the site with internal staff. 10. Developed site must be fully ADA compliant per Sect. 508 and WCAG 2.1 AA accessibility standards. 11. Site must be able to integrate several critical website dependencies listed in Exhibit A. After assessing the responses received, the City plans to enter into an agreement with the selected contractor(s). The City may enter into agreements with several contractors, based on City needs and the qualifications of the responding firms. Additional contract details will be developed with the identified contractors), based on the provisions of the response submitted by each responding firm. Website Design Services RFQ Submittal Deadline Tuesday,August 24,2021 @ 4:00 p.m. Page 4 of 8 198 CITY OF HUNTINGTON BEACH f WEBSITE DESIGN SERVICES REQUEST FOR QUALIFICATIONS CONTENT OF RESPONSES Responses submitted to the City should include the following components in the order listed below: 1. Cover Letter a. A cover letter signed by the individual authorized to represent / negotiate on behalf of the responding firm. 1. Firm Qualifications a. An overview of qualifications for the firm, which should include the type of organization, size, professional registration, and affiliations of the company. b. Resumes and backgrounds of the team members from the firm who will be working directly and regularly on this initiative with the City as well as their roles. Clearly identify the project lead and designer who will be responsible for the day-to-day management of the contract. c. Provide examples of websites being created for municipalities, preferably of similar or greater size. Responses should demonstrate specific details relating to the website redesign of each organization. d. Please provide 5 references from current or past clients within the last 5 years, with name, address, email, and phone number of individual(s) to contact for referral. Provide a brief summary of the scope of work performed for each client. 3. Understanding of and Proposed Approach to the RFQ Scope of Work: a. Describe the recommended approach to the City's website redesign efforts, as outlined on Pages 3 and 4 of this RFQ(Scope of Work), with particular attention placed on identifying areas of improvement and how your firm can recommend a practical, yet creative solution. 4. Estimated Costs a. Provide the estimated costs for each individual item within the scope of work, along with a fee schedule for on-call services,as needed. Website Design Services RFQ Submittal Deadline Tuesday,August 24, 2021 @ 4:00 p.m. Page S of 8 199 CITY OF HUNTINGTON BEACH WEBSITE DESIGN SERVICES REQUEST FOR QUALIFICATIONS S. Turnaround times a. Provide turnaround times for the completion of the website redesign project including trainings for relevant staff persons upon project completion. SCHEDULE OF EVENTS This Request for Qualifications will be governed by the following schedule: Release of RFQual August 3, 2021 Deadline for Written Questions August 10, 2021 Responses to Questions Posted on Web August 17, 2021 Proposals are Due August 24, 2021 Qualification Proposals Evaluation Completed September 10, 2021 Interviews with Selected Firms Week of September 24, 2021 Approval of Contract October 2021 SUBMITTAL GUIDELINES Respondents are required to submit the following: Submission of Proposals Complete written proposals must be submitted electronically in PDF file format via the PlanetBids.com website no later than 4:00 p.m. (P.S.T) on Tuesday,August 24,2021.Without exception, proposals will not be accepted after this deadline. Faxed or e-mailed proposals will not be accepted. Inquiries Questions about this RFP must be directed in writing through the PlanetBids Q&A tab no later than 5:00 p.m. PST) on August 10, 2021 for response. It is important to note that the City reserves the right to reject any and all responses. The City will not be liable for, nor pay for any costs incurred by responding firms relating to the preparation of the response. An explicit provision of this RFQ is that any oral communication is not binding on the City's RFQ response process or selection criteria. Website Design Services RFQ Submittal Deadline Tuesday,August 24, 2021 @ 4:00 p.m. Page 6 of 8 200 CITY OF HUNTINGTON BEACH } WEBSITE DESIGN SERVICES REQUEST FOR QUALIFICATIONS SELECTION OF FIRM RFQ Assessment Process The City will coordinate a review and evaluation of all responses received by the City in response to this RFQ. As part of the assessment process, the City will place particular emphasis on: 1. Qualifications and experience of the individuals assigned to the contract 2. Qualifications and experience of the responding firm 3. Overall ability to undertake the proposed management of the City's website redesign and successfully complete the scope of work in a timely manner 4. Understanding and approach to the proposed scope of work in Huntington Beach 5. Proposed cost of project The City may also contact and review the bidder's references; contact any bidder to clarify any response; contact any current users of a bidder's services; solicit information from any available source concerning any aspect of a Proposal; and seek and review any other information deemed pertinent to the review process. The review board shall not be obligated to accept the lowest-priced Proposal(s), but shall make an award in the best interests of the City.The City will only open the fee proposal if the firm is one of the finalists. After written Proposals have been reviewed, discussions with prospective firms may or may not be required. If scheduled, the oral interview will be a question/answer format for the purpose of clarifying the intent of any portions of the Proposals. The individual from your firm that will be directly responsible for carrying out the contract, if awarded, should be present at the oral interview. A Notification of Intent to Award may be sent to the vendor selected. Award is contingent upon the successful negotiation of final contract terms. Negotiations shall be confidential and not subject to disclosure to competing vendors unless an agreement is reached. If contract negotiations cannot be concluded successfully, the City may negotiate a contract with the next highest scoring vendor or withdraw the RFQual. Website Design Services RFQ Submittal Deadline Tuesday,August 24,2021 @ 4:00 p.m. Page 7 of 8 201 CITY OF HUNTINGTON BEACH WEBSITE DESIGN SERVICES REQUEST FOR QUALIFICATIONS TERMS AND CONDITIONS The following terms and conditions apply to this RFQ: 1. All responses shall become the property of the City. 2. Amendments -The City reserves the right to amend this RFQual prior to the Proposals due date. All amendments and additional information will be posted to the Huntington Beach Procurement Registry, Huntington Beach - Official City Web Site - Business - Bids & RFQual's; bidders should check this web page daily for new information. 3. Due care and diligence has been exercised in the preparation of this RFQ and all information contained herein is believed to be substantially correct. However, the responsibility for determining the full extent of the services rests solely with those making responses. Neither the City nor its representatives shall be responsible for any error or omission in this response, nor for the failure on the part of the respondents to determine the full extent of their exposures. 4. The City reserves the right to select firms from the responses received; to waive any or all informalities and/or irregularities; to re-advertise with either an identical or revised scope, or to cancel any requirement in its entirety; or to reject any or all responses received. 5. A response to this RFQ does not constitute a formal bid, therefore, the City retains the right to contact any / all proposing firms after submittal in order to obtain supplemental information and/or clarification in either oral or written form. Furthermore, an explicit provision of this RFQ is that any oral communication made is not binding on the City's response process. 6. The City will not be liable for, nor pay for any costs incurred by responding firms relating to the preparation of any response for this RFQ. Confidentiality Requirements - The staff members assigned to this project may be required to sign a departmental non-disclosure statement. Proposals are subject to the Freedom of Information Act. The City cannot protect proprietary data submitted in Proposals. Financial Information - The City is concerned about bidders' financial capability to perform, therefore, may ask you to provide sufficient data to allow for an evaluation of your firm's financial capabilities. Insurance Requirements - City Resolution 2008-63 requires that licensees, lessees, and vendors have an approved Certificate of Insurance(not a declaration or policy)on file with the City for the issuance of a permit or contract. Within ten (10) consecutive calendar days of award of contract, successful bidder must furnish the City with the Certificates of Insurance proving coverage as specified in Appendix A. Failure to furnish the required certificates within the time allowed will result in forfeiture of the Proposal Security. 202 ..... CITY OF HUNTINGTON BEACH WEBSITE DESIGN SERVICES REQUEST FOR QUALIFICATIONS Please carefully review the Sample Agreement and Insurance Requirements before responding to the Request for Qualifications enclosed herein. The terms of the agreement, including insurance requirements have been mandated by City Council, and can be modified only if extraordinary circumstances exist. Your response to the Request for Qualifications must indicate if you are unwilling or unable to execute the agreement as drafted as well as providing the insurance requirements. The City will consider this in determining responsiveness to the Request for Qualifications. 203 EXHIBIT A City of Huntington Beach Website Design Services- Exhibit A New CMS Features Web page administration Easily add/edit/delete pages and content on pages Support versioning Easy layout and use of different modules on page Recycle Bin to restore deleted content Document management Add/edit/delete documents Easily create links to documents uploaded Images Publishers can upload and insert their own images Photo Galleries Image Carousels User login and security Allows Active Directory login Ability to assign and manage content areas by role Ability to set access permissions on pages Video management Video upload/embedding onto website News and announcements toot Email notification system Form/survey building tools Calendar tool Able to integrate with other applications (custom code) Analytics/quality Assurance(broken links, misspellings, etc.) ADA Compliance Fully accessible per Section 508 and WCAG 2.1 AA accessibility standards Search Engine Optimization Usability analysis Document Archiving 205 System Description Type PDF/Web Publishing System System designed to manage content on the city website. Custom Google Analytic, Analyzes statistics for city website 3rd-party System integrated with website for residents to"Report an Issue"or"Ask a Question"about various issue types.System is also used to MyHB(MyCivic) manage the mobile application 3rd party Mailjel Email notification system used to Communicate with city residents 3rd-party Sileimprove System for managing standards(Quality Assurance,etc.)of city website-broken links,misspellings,etc. 3rd-party Vimeo System for hosting videos on the cloud,and embedding videos on city website. 3rd party taserfiche Document Repository 3rd-party Legistar Meeting agendas and minutes 3rd-party Zoho Survey Surveys linked to/embedded on city website 3rd-party Street Sweeping Notification Services(HB Notify) System designed for residents to sign up for street sweeping notifications Custom PD Salary Calculator htt s: huntin tonbe.idica. ov overnmenl do irtments ci emtlo ntent opportunity/,alany c:dculator.cfm Custom Beach Condition htt rs: huntin tonbeachca.Gov residents bearh info I.ive.ReachCondition.cfm Custom City Calendar hll n: /huntin rtonbeaz:hca. ov/residents c;dendar Custom Staff Directory htl s: huntin tonbeachca. ov overimtenl staff-director Custom Ibrms and Applies lions Uireclory hn x: huntin ton6eachei. ov services/lormsa r rlications Custom FireMud Application hu s: huntin tonbeachca. ov overnment de artntents fire firemed enroll Custom Customer Satisfaction Survey(General) jhttp5: huntin tonbeachca. ov overnmenl customersatisfaclion-serve /index2.ctm Custom 206 APPENDIX A CITY OE I1UNTINGTON 13EACII INSURANCE REQUIREMENTS Nlininu m Insurance Requirements Vendor Type Additional Autonm file Professional Praperty Insured hie bit itr General Liability Liabilit Insurance Workers' Comp Endorsemenls Huntington Beach Citr Council Resolution No. 2008-63 requires submittal of cerlifivales of insurance evidencing the follon•iug minimum litnits with a Caliijornia admitted carrier with a current,IAL Bect's Rating of no less than:I:Vll. sec Exhibits Al -d fitr sumplr forms. Entail:Justin.fl'esselsasarfi-itl'-hh.nrgorl/cathee CmnpheBashtrfe•itC-hh.(,rg Phone: 714-374-5378or71J-53G-5210. Fax: 714-536-521z Ant•deductible otter than those allowed in this matrix, self-insured retentions or sintilur fins of coverage fiuthation.s or modifications must he approved br the Risk Manager and Qv Attorney of the City of lluntington Beach. AM E: Waivers and/or modifications are discouraged and will he considered only under eviruordinarr Ctrentttstances. Contractors: Any persons or entities who \lininwm of Combined single limit As required by Include the contract with the City and/or provide services to S 1,000,000 per bodily injury and the Slate of policy numhei the City which are readily available mid occurrence fi)r property damage. California, with and Additional efficiently procured by competitive bidding. bodily injury. Minimum of Statutory Limits Insured personal injury S1,000.000 per and I n)ploycr's Endorsement and property occurrence. Allows Liability Requiren)cot 1 erttlittees: Any persons or entities who make dilmages. Allows up to S5,000 Insurance with statement application to the City for any use of or it[) to S I,OII(1 deductible. a limit of no below. (See A'nre encroachment open any public street, waterway, elcductiblo.(SCe (Additional lhsured less than 3 helow.) pier, or City property. Now 1 heloa•.) Lihdorsenwnt is nlwtrs S 1.000.000 per Vendors: Ally persons or entities who transfers required with General accident for property or goods to the City which may or may Liahiliry Ins.) bodily injury or not involve delivery and/or installation. disease. tsee Note 2 helout/ Note 1 - Automobile Liability: ']'Ile City ol'I Irntington Beach, its officers, elected or appointed officials, employees, agents and voltmtccrs must be named as certificate holder and as additional insured by separate attached ettdorsen)ent_ Permillecs who do not use vehicles or equipn)ew in connection with the permit shall not be required to provide auto insurance. To be exempt iron) this rcquirentent, permittws must execute if (JeClaratlO❑ such as Exhibit I attached. Note 2 - AMakers'Compensation I xen)ption: Ifcntity has oo employees, it signed Declarinmi of Nton-Employee Status fora) is required. Note 3 - Additional Insured Endol'SCn)ert Requirentcnls: The City, its ulficers, elected or appointed 00116:A, employees, agents, and volunteers tune to he covered as additional insureds by separate attached endot:scnttnl(s)as respects liability arising out of action perlbnned by or on behalf of the contractor. products and completed operations of the contractor, premises owned, occupied or used by the contractor, or automobiles owned, leased or borrowed by the contractor. The coverage shall contain no special limitations on the scope ol'proteetion a0'orded to the City. 208 1111 Insurance,A9;uris_rcviscd J-7-16(2)slsx I of 4 CITY OE 11UNTINGTON BEACH INSURANCE REQUIREMENTS illinimum Insurance Requirements Vendor Type Additional A utunwbile 11rofessiunal Property Insured Liability General Liability Liability Insu :ue Workers' Comp Endo rsements Huntington Beach Cite Council Resolution No. 2008453 requires submittal oJ'certificatev oJ'insuranee evidencing theJidlowing minimunt limits with a California admitted carrier with a current;LAL Best's Rating of'no less than A:V11.See E.chibirs Al -d fhr satgte fim+hs. Email:Justin.ll'essrls nsurJi'ilr-hb.nrg or lleatlhcr.CatnpbellEi.rurJi-itr-hb.org Phone: 714-374-537S or 714-536-5210. Fax: 714- 36-5212. Ittr deductible other than those allowed in This marix.self-i+uared relention.c or.vimilar firms oft-overage limitations or modifications toast he approved br The Risk Manager and Cip•Atrarnev afire Citr q/Huntington Beach. NOTE: Waivers and/or modif+eutioas are discouraged and will be considered onh'under extraordinary cirrata.slances. Design Professionals: Professional service [vlinintum of Contractors who contract with the City and/or $L000,000 per provide architectural and/or engineering services occurrence and to the City. in the Professional 1 rofessional Services: Services that involve Allows up to The exercise ofprofessional discretion and S10.000 independent judgment based on an advanced or deductible. specialized knowledge, expertise or training gained by formal studies or experience or scrviccs which are not readily or ellicienlly procured by competitive bidding pursuant to 1113 Muni Code 3.02. Services includes but arc not limited to those services provided by apprtisets, architects, attorneys, engineers, instructors, insurance advisors, physicians and other specialized consuhants. Claims nunlc policies arc acceptable if the policy Iiu'thcr provides that: 1)'file policy relloactive date coincides with or precedes the prolcssional services contractor's start of work(inclu(ling subsequent policies purchased :is renewals or replacements). 2)The prolcssional services contractor will make every ellort to maintain similar insurance during the required extended period of coverage following project completion, including the requirement of adding all additional insureds. 3) If insurance is terminated for any reason, professional scrviccs contractor agrees to purchase an extended reporting provision of at least two(2) years to report claims arising from work performed in connection with this agreement or permit. 4)The reporting of circumsnmces ar incidents that might give rise to linure claims. 209 till Insurumcc Mauix_rmsed 4-7-I6(2).x1sx 2 of 4 CITY OF I1UN•1'INGTON BEACH INSURANCE REQUIREIN1EN'1'S Minimum Insurance Requirements Vendor Type Additional Automobile Professional I'nrperty Insured L.iabilily General Liability Liabili". Insurance Workers, Cuugr Endursemmnts Huntington Beach City Council Besoluion A'o. 2008-6.3 requires submittal ty'certificatec of insurance evidencing the fidlowing minimum limits with a California admitted carrier with a current A.M. Besv's Hating of no less than A:M. Sec h:ehihits AI -4 for.cample f ron.c. lauail:.Tustin.IVesselsasurfia(r-lih.org or Heather.Cmnphcll n..rurJi•ip•-hh.urg Phone: 71d-174-5378 or 71 J-5iti-5?10. Fax: 714-5.30-5212. An>.r deducrihle other than those allowed in rhis matrix.self-insured retentions or similar firms of coverage limiturion.s or modifications crust he approved hp the Hick Manager and City•Atrornel,of fhe Citt•of lHmtiugron Beach. NOTE: Waivers and/or n odificurion.s are discouraged and will he considered onlr under extraordinan• circumstances. LicenSeeS/Lessees: Any persons or entities Combined single limit Pull As required by Include the Who contract with the City lM the use of public bodily injury and rcpluccmenl the State of, policy number property. property damage. cost with no California, with and Additional iblinimum oh coinsurance Statutory Limits Insured $1.0 0,000 per penalty and Employer's Endorsement occurrence. Allows provision. Liability Requirement up to 55.000 Insurance with statement deductible. a limit of no bclow.(See Now (Additional/nsuonce less than .) liadorsernent is nhcgns S 1.000.000 per required wilh General accident for Liabilim Ins.) bodily injury or disease. (See None 1 below•) Note I - Workers'Compensation Exemption: If entity has no employees, a signal Declaration of Non-Employee Status lorm is required. Note 2 -Additional Insured Endorsement Requirements: The City, its officers, elected or appointed of iicials, employees, agents• and volunteers arc to be covered as additional insureds by separate attached endorscnlent(s) as respects liability arising out of action perlormcd by or on behalf of the contractor, products and completed operations of the contractor, premises owned, occupied or used by the contractor, or automobiles owned, leased or bonowed by the contractor. The coverage shall contain no special limitations on the scope of protection afiorcicd to the City. 210 1111 InSlnanCC Matrix-revised 4-7-16(2).x1xx 3 of4 CITY OF HUNi'INGTON BEACH INSURANCE REQUIREMENTS Huntington Beach Cin'Council Resolution No. 2008-63 requires submittal of cerrificates of insurance evidencing the ollowing minimum limits with a California admitted carrier with a current A.M. Bests Ratitr,,,of no less than:1:1'HH, Anp•deductible other than those allowed in this mmrLy, .self-insured retentions or sinnilurfiwms of coverage limitations or modifications must he approved hr the Risk Manager and GO,Atorner of the Cit.of Huntington Beach. NOTE: Waivers and/or modifications are discouraged and will he considered only under evtraordinan•circumstances. Vendor Type ik1inimum Insurance Requirements Professional Liability Design Professionals: Professional service contractors who Minimum of S 1,000.000 per occurrence and in contract with the City and/or provide architectural and/or the aggregate. Allows up to S 10.000 deductible. eneineerine services to the Citv. Professional Services: Services that involve the exercise of professional discretion and independentjudgment based on an advanced or specialized knowledge expertise or training gained by formal studies or experience or services which are not readily or efficiently procured by competitive bidding pursuant to 1113 Muni Code 3.02. Services includes but is not limited to those services provided by appraisers, architects. attorneys, engineers, instructors, insurance advisors, physicians and other specialized consultants. Claims made policies are acceptable if the policy further provides that: I) The policy retroactive date coincides with or precedes the professional services contractor's start of work (including subsequent policies purchased as renewals or replacements). 2) The professional services contractor will make every effort to maintain similar insurance durine the required extended period of coverage following project completion, including the requirement of adding all additional insureds. 3) If insurance is terminated for any reason. professional services contractor agrees to purchase an extended reporting provision of at ]east two (2) years to report claims arising from work pertbrnlccl in connection with this agreement or pcmtit. d)The reporting of circumstances or incidents that might give rise to fiuure claims. 211 HA Insurance\latriz_revised 4-7-16(2)slsx 4of3 APPENDIX B PROFESSIONAL SERVICFS CONTRACT BETWEEN THE CITY OF HUNTINGTON BEACH AND FOR THIS AGREEMENT ("Agreement") is made and entered into by and between the City of Huntington Beach, a municipal corporation of the State of California, hereinafter referred to as "CITY," and . 11 hereinafter referred to as "CONSULTANT." WHEREAS, CITY desires to engage the services ofa consultant to and Pursuant to documentation on file in the office of the City Clerk. the provisions of the Huntington Beach Municipal Code, Chapter 3.03, relating to procurement of' professional service contracts have been complied with, and CONSULTANT has been selected to perform these services, NOW THEREFORE-, it is agreed by CITY and CONSULTANT as follows: I. SCOPE OF SERVICES CONSULTANT shall provide all services as described in Exhibit "A," which is attached hereto and incorporated into this Agreement by this reference. These services shall sometimes hereinafter be referred to as the "PROJECT." CONSULTANT hereby designates who shall represent it and be its sole contact and agent in all consultations with CITY during the performance of this Agreement. 2. CITY STAFF ASSISTANCE CITY shall assi.-n a staff coordinator to work directly with CONSULTANT in the perfornance of this Agreement. 3. TERM: TIME OF PERFORMANCE Time is of the essence of this Agreement. The services of CONSULTANT are to commence on 20_ (the "Commencement Date"). This Agreement agme/surfneuprofessional secs mayor I of 11 5/19-204082 213 shall automatically terminate three (3) years from the Commencement Date, unless extended or sooner terminated as provided herein. All tasks specified in Exhibit "A" shall be completed no later than from the Commencement Date. The time for performance of the tasks identified in Exhibit "A" are generally to be shown in Exhibit "A." This schedule may be amended to benefit the PROJECT if mutually agreed to in writing by CITY and CONSULTANT. In the event the Commencement Date precedes the Effective Date, CONSULTANT shall be bound by all terms and conditions as provided herein. 4. COMPENSATION In consideration of the performance of the services described herein, CITY agrees to pay CONSULTANT on a time and materials basis at the rates specified in Exhibit "B," which is attached hereto and incorporated by reference into this Agreement, a fee. including all costs and expenses, not to exceed Dollars (S ). 5. EXTRA WORK In the event CITY requires additional services not included in Exhibit "A" or changes in the scope of services described in Exhibit "A," CONSULTANT will undertake such work only after receiving written authorization from CITY. Additional compensation for such extra work shall be allowed only if the prior written approval of CITY is obtained. 6. METHOD OF PAYiMENT CONSULTANT shall be paid pursuant to the terms of Exhibit "B." 7. DISPOSITION OF PLANS. ESTIMATES AND OTHER DOCUMENTS CONSULTANT agrees that title to all materials prepared hereunder, including, without limitation, all original drawings, designs. reports, both field and office notices, calculations, computer code, language, data or programs, maps, memoranda, letters and other documents, shall belong to CITY, and CONSULTANT shall turn these materials over to CITY upon expiration or agree/surfneUprofessional secs mayor 7 of 11 :/19-?040K 214 termination of this A-rcemcnt or upon PROJECT completion, whichever shall occur first. These materials may be used by CITY as it sees fit. S. HOLD HARMLESS A. CONSULTANT hereby agrees to protect, defend, indemnify and hold harmless CITY, its officers, elected or appointed officials, employees, agents and volunteers from and against any and all claims, damages, losses, expenses, judgments, demands and defense costs (including, without limitation, costs and fees of litigation of every nature or liability of any kind or nature) arising out of or in connection with CONSULTANT's (or CONSULTANT's subcontractors. if any) negligent (or alleged negligent) performance of this Agreement or its failure to comply with any of its obligations contained in this Agreement by CONSULTANT, its officers, agents or enhplovees except such loss or damage which was caused by the sole negligence or willful misconduct of' CITY. CONSULTANT will conduct all defense at its sole cost and expense and CITY shall approve selection of CONSULTANT's counsel. This indemnity shall apply to all claims and liability regardless of' whether any insurance policies are applicable The policy limits do not act as limitation upon the amount of indemnification to be provided by CONSULTANT. H. To the extent that CONSULTANT performs "Design Professional Services" within the meaning of Civil Code Section 2782.8, then the following Hold Harmless provision applies in place of subsection A above. "CONSULTANT hereby agrees to protect, defend, indemnify and hold harmless CITY and its officers, elected or appointed officials, employees, agents and volunteers, from and against any and all claims, damages, losses, expenses, demands and defense costs (including, without limitation. costs and fees of litigation of every nature or liability of any kind or nature) to the extent that the claims against CONSULTANT arise out of. pertain to, or relate to the negligence, recklessness. or willful misconduct of CONSULTANT- In no event shall the cost to defend char<aed agree/sudneUprofessional Svcs mayor .5 of 11 5/19-204082 215 to CONSULTANT exceed CONSULTANT's proportionate percentage of fault. However, notwithstanding the previous sentence, in the event one or more other defendants to the claims and/or litigation is unable to pay its share of defense costs due to bankruptcy or dissolution of the business. CONSULTANT shall meet and confer with CITY and other defendants regarding unpaid defense costs. The duty to indemnify, including the duty and the cost to defend, is limited as provided in California Civil Code Section 2782.8. C. Reoardless of whether subparagraph A or B applies, CITY shall be reimbursed by CONSULTANT for all costs and attorney's fees incurred by CITY in enforcing this obligation. This indemnity shall apply to all claims and liability regardless of whether any insurance policies are applicable. The policy limits do not act as a limitation upon the amount of indemnification to be provided by CONSULTANT. 9. PROFESSIONAL LIABILITY INSURANCE CONSULTANT shall obtain and furnish to CITY a professional liability insurance policy covering the work performed by it hereunder. This policy shall provide coverage for CONSULTANT's professional liability in an amount not less than One Million Dollars (S1,000.000.00) per occurrence and in the aggregate. The above-mentioned insurance shall not contain a self' insured retention without the express written consent of CITY: however an insurance policy "deductible" of "fen Thousand Dollars (SI0,000.00) or less is permitted. A claims-made policy shall be acceptable if the policy further provides that: A. The policy retroactive date coincides with or precedes the initiation of the scope of work (including subsequent policies purchased as renewals or replacements). B. CONSULTANT shall notify CITY of circumstances or incidents that might give rise to fttulre claims. agree/surfne✓professional secs mayor 'I of 11 3/I9-204082 216 CONSULTANT will make every effort to maintain similar insurance during the required extended period of coverage following PROJECT completion. If insurance is terminated for any reason, CONSULTANT agrees to purchase an extended reporting provision of at least two (2) years to report claims arising from work performed in connection with this Agreement. If CONSULTANT fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the CITY with required proof that insurance has been procured and is in force and paid for. the CITY" shall have the right, at the CITY's election, to forthwith tenninate this Agreement. Such termination shall not effect Consultant's right to be paid for its time and materials expended prior to notification of tenmination. CONSULTANT waives the right to receive compensation and agrees to indemnify the CITY for any work performed prior to approval of insurance by the CITY. 10. CERTIFICATE OF INSURANCE Prior to commencing performance of the work hereunder. CONSULTANT shall furnish to CITY a certificate of insurance subject to approval of the City Attorney evidencing the foregoing insurance coverage as required by this Agreement: the certificate shall: A. provide the name and policy number of each carrier and policy; B. state that the policy is currently in force: and C. shall promise that such policy shall not be suspended. voided or canceled by either party, reduced in coverage or in limits except after thirty (30) days' prior written notice. however, ten (10) days' prior written notice in the event of cancellation for nonpayment of premium. CONSULTANT shall maintain the foregoing insurance coverage in force until the work under this Agreement is fully completed and accepted by CITY. agree/surfimt/professional Svcs mayor 5 o f l l 5/1 9-204 05 3 217 The requirement for carrying the foregoing insurance coverage shall not derogate from CONS U LTA NT's defense, hold harmless and indemnification obligations as set forth in this Agreement. CITY or its representative shall at all times have the right to demand the original or a copy of the policy of insurance. CONSULTANT shall pay, in a prompt and timely manner. the premiums on the insurance hereinabove required. 11 . INDEPENDENT CONTRACTOR CONSULTANT is. and shall be, acting at all times in the performance of this Agreement as an independent contractor herein and not as an employee of CITY. CONSULTANT shall secure at its own cost and expense, and be responsible for any and all payment of all taxes. social security, state disability insurance compensation, unemploynent compensation and other payroll deductions for CONSULTANT and its officers. agents and employees and all business licenses, if any, in connection with the PROJECT and/or the services to be performed hereunder. 12. TERMINATION OF AGREEMENT All work required hereunder shall be performed in a ,rood and workmanlike manner. CITY may terminate CONSULTANT's services hereunder at any time with or without cause, and whether or not the PROJECT is fully complete. Any termination of this Agreement by CITY shall be made in writing, notice of which shall be delivered to CONSULTANT as provided herein. in the event of termination, all finished and unfinished documents. exhibits, report. and evidence shall. al the option of CITY, become its property and shall be promptly delivered to it by CONSULTANT. 13. ASSIGNMENT AND DELEGATION This Agreement is a personal service contract and the work hereunder shall not be assigned. delegated or subcontracted by CONSULTANT to any other person or entity without the prior express written consent of CITY. If an assignment, delegation or subcontract is approved, all agrad surfncUprofcssionaI Bros mayor 6 of I I 5/19-204052 218 approved assignees; delegates and subconsultants must satisfy the insurance requirements as set forth in Sections 9 and 10 hereinabove. 14. COPYRIGHTS/PATENTS CITY shall own all rights to any patent or copyright on any work, item or material produced as a result of this Agreement. 15. CITY ENIPLOYEES AND OFFICIALS CONSULTANT shall employ no CITY official nor any regular CITY employee in the work performed pursuant to this Agreement. No officer or employee of CITY shall have any Financial interest in this Agreement in violation of' the applicable provisions of the California Government Code. 16. NOTICES Any notices, certificates, or other communications hereunder shall be given either by personal delivery to CONSULTANT's agent (as designated in Section I hereinabove) or to CITY as the situation shall warrant, or by enclosing the same in a sealed envelope, postage prepaid, and depositing the same in the United States Postal Service. to the addresses specified below. CITY and CONSULTANT may designate different addresses to which subsequent notices, certificates or other communications will be sent by notifying the other party via personal delivery. a reputable overnight carrier or U. S. certified mail-return receipt requested: TO CITY: TO CONSULTANT: City of Huntington Beach ATTN: 2000 Nlain Street Fluntington Beach, CA 92648 agree/surfnetlprofessionaI s%cs mayor 7 of I I 5/19-204032 219 17, CONSENT When CITY's consent/approval is required under this Agreement, its consent/approval for one transaction or event shall not be deemed to be it consent/approval to any subsequent occurrence of the same or any other transaction or event. 18. IMODIFIC.ATION No waiver or modification of any language in this Agreement shall be valid unless in writing and duly executed by both parties. 19. SECTION HEADINGS The titles, captions, section, paragraph and subject headings, and descriptive phrases at the beginning of the various sections in this Agreement are merely descriptive and are included solely for convenience of reference only and are not representative of matters included or excluded from such provisions, and do not interpret, define, limit or describe, or construe the intent of the parties or affect the construction or interpretation of any provision of this Agreement. 20. INTERPRETATION OF THIS AGREEMENT The language of' all parts of this Agreement shall in all cases be construed as a whole, according to its fair meaning, and not strictly for or against any of the parties. If any provision of this Agreement is held by an arbitrator or court of competent jurisdiction to be unenforceable, void, illegal or invalid, such holding shall not invalidate or affect the remaining covenants and provisions of this Agreement. No covenant or provision shall be deemed dependent Upon any other unless so expressly provided here. As used in this Agreement, the masculine or neuter gender and singular or plural number shall be deemed to include the other whenever the context so indicates or requires. Nothing contained herein shall be construed so as to require the commission of any act contrary to law, and wherever there is any conflict between any provision contained herein and any present or future statute, law, ordinance or regulation contrary to which agree/surfncJprofessional sves mayor S of I I 5/19-204052 220 the parties have no right to contract, then the latter shall prevail, and the provision of- this Agreement which is hereby affected shall be curtailed and limited only to the extent necessary to bring it within the requirements of the law. 21 . DUPLICATE ORIGINAL The original of' thisAgreement and one or more topics hereto have been prepared and signed in counterparts as duplicate originals, each of which so executed shall, irrespective of the date of its execution and delivery, be deemed an original. Each duplicate original shall be deemed an original instrument as against any party who has signed it. 22. I1`9,I91GRATION CONSULTANT shall be responsible for full compliance with the immigration and naturalization laws of the United States and shall, in particular, comply with the provisions of' the United States Code regarding employment verification. 23. LEGAL SERVICE'S SUBCONTRACTING PROHIBITED CONSULTANT and CITY agree that CITY is not liable for payment of any subcontractor work involving fecal services. and that such legal services are expressly outside the scope of services contemplated hereunder. CONSULTANT understands that pursuant to Huntington Beach Ciii- Charier Section 309, the City Attorney is the exclusive legal counsel for CITY; and CITY shall not be liable for payment of' any legal services expenses incurred by CONSULTANT. 24. ATTORNEY'S FEES In the event suit is brought by either patty to construe. interpret and/or enforce the terms and/or provisions of this Agreement or to secure the performance hereof, each party shall bear its own attorney's fees, such that the prevailing party shall not be entitled to recover its attorney's fees from the nonprevailing party. agree/surfnetfprnfessional secs mayor 9 of I I 5119-204052 221 25. SURVIVAL Terms and conditions of this Agreement. which by their sense and context survive the expiration or termination of-this Agreement, shall so survive. 26. GOVERNING LAW This Agreement shall be governed and construed in accordance with the laws of the State of California. 27. SIGNATORIES Each undersigned represents and warrants that its signature hereinbelow has the power, authority and right to bind their respective parties to each of the ternis of this Agreement. and shall indenmify CITY fully for any injuries or damages to CITY in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. 28. ENTIRETY The parties acknowledge and agree that they are entering into this Agreement freely and voluntarily following extensive ann's length negotiation, and that each has had the opportunity to consult with legal counsel prior to executing this Agreement. The parties also acknowledge and agree that no representations. inducements, promises, agreements or warranties, oral or otherwise, have been made by that party or anyone acting on that party's behalf, which are not embodied in this Agreement, and that that party has not executed this Agreement in reliance on any representation. inducement, promise, agreement, warranty, fact or circumstance not expressly set forth in this Agreement. This Agreement. and the attached exhibits, contain the entire agreement between the parties respecting the subject matter of this Agreement, and supersede all prior understandings and agreements whether oral or in writing between the parties respecting the subject matter hereof. agree/sirBiedprofessionaI sues mayor 10 of 1 1 5119-204082 222 29. EFFECTIVE DATE This Agreement shall be effective on the date of its approval by the City Council. This Agreement shall expire when terminated as provided herein. IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by and throueh their authorized officers. CONSULTANT, CITY OF HUNTINGTON BEACH, a municipal corporation of the State of COMPANY NAME California Mayor By: print name City Clerk ITS: (circle one)Chairman/Presidem/Vice President INITIATED AND APPROVED: AND By: Print name ITS: (circle one) Secretary/Chief Financial Officer/Asst. Secretan•-Treasurer REVIEWED AND APPROVED: City Manager APPROVED AS TO FORM: City Attorney agree/surfnet/professional sues mayor I I of 11 5/19-204OS2 223 EXHIBIT "A" A. STATEMENT OF WORK: (Narrative of work to be perfonned) B. CONSULTANT'S DUTIES AND RESPONSIBILITIES: C. CITY'S DUTIES AND RESPONSIBILITIES: D. WORK PROGRAM/PROJECT SCHEDULE: EXHIBIT A 224 EXHIBIT "B" Payment Schedule (Hourly Payment) A. Hourly Rate CONSULTANT'S fees for such services shall be based upon the following hourly rate and cost schedule: 13. "Travel Charees for time during travel are not reimbursable. C. Billine I. All billing shall be done monthly in fifteen (IS) minute increments and matched to an appropriate breakdown of' the time that was taken to perform that work and who performed it. 2. Each month's bill should include a total to date. That total should provide, at a glance, the total fees and costs incurred to date for the project. 3. A copy of memoranda, letters, reports, calculations and other documentation prepared by CONSULTANT may be required to be submitted to CITY to demonstrate progress toward completion of' tasks. In the event CITY rejects or has comments on any such product, CITY shall identify specific requirements for satisfactory completion. 4. CONSULTANT shall submit to CITY an invoice for each monthly payment due. Such invoice shall: A) Reference this Agreement: B) Describe the services performed: C) Show the total amount of the payment clue: D) Include it certification by a principal member of CONSULTANT's firm that the work has been performed in accordance with the provisions of this AereemenC and E) I-or all payments include an estimate of the percentage of'work completed. Upon submission of any such invoice, if CITY is satisfied that CONSULTANT is making satisfactory progress toward completion of tasks in accordance with this Agreement, CITY shall approve the invoice. in which event payment shall be made within thirty (30) days of receipt of the invoice by CITY. Such approval shall not be unreasonably withheld. If CITY does not approve an invoice. CITY shall notify CONSULTANT in writing of the reasons for non-approval and the schedule of performance set forth in Exhibit "A" may at the option of CITY be suspended until the parties agree that past performance by CONSULTANT is in. or has been brought into compliance. or until this Agreement has expired or is terminated as provided herein. I Exhibit B 225 5. Any billings for extra work or additional services authorized in advance and in writing by CITY shall be invoiced separately to CITY. Such invoice shall contain all of the information required above, and in addition shall list the hours expended and hourly rate charged for such time. Such invoices shall be approved by CITY if the work perfonned is in accordance with the extra work or additional services requested, and if CITY is satisfied that the statement of hours worked and costs incurred is accurate. Such approval shall not be unreasonably withheld. Any dispute between the parties concerning paymment of such an invoice shall be treated as separate and apart from the ongoing performance of the remainder of this Agreement. Exhibit B 226 EXHIBIT 'B" Payment Schedule (Fixed Fee Payment) I. CONSULTANT shall be entitled to monthly progress payments toward the fixed fee set forth herein in accordance with the following progress and payment schedules. 2. Delivery of work product: A copy of every memorandum. letter, report, calculation and other documentation prepared by CONSULTANT shall be submitted to CITY to demonstrate progress toward completion of tasks. In the event CITY rejects or has comments on any such product. CITY shall identify specific requirements for satisfactory completion. 3. CONSULTANT shall submit to CITY an invoice for each monthly progress payment due. Such invoice shall: A) Reference this Agreement: B) Describe the services performed: C) Show the total amount of the payment due; D) Include a certification by a principal member of CONSULTANT's firm that the work has been performed in accordance with the provisions of'this Agreement: and E) For all payments include an estimate of the percentage of work completed. Upon submission of any such invoice. if CITY is satisfied that CONSULTANT is making satisfactory progress toward completion of tasks in accordance with this Agreement, CITY shall approve the invoice, in which event payment shall be matte within thirty (30) days of receipt of the invoice by CITY. Such approval shall not be unreasonably withheld. If CITY does not approve an CIT Y TY shall notify CONSULTANT in writing of the reasons for non-approval and the schedule of performance set forth in Exhibit "A" may at the option of CITY be suspended until the parties agree that past performance by CONSULTANT is in, or has been brought into compliance. or until this Agreement has expired or is terminated as provided herein. 4. Any billings for extra work or additional services authorized in advance and in writing by CITY shall be invoiced separately to CITY. Such invoice shall contain all of the infonmation required above, and in addition shall list the hours expended and hourly rate charged for such time. Such invoices shall be approved by CITY if the work performed is in accordance with the extra work or additional services requested. and if CITY is satisfied that the statement of hours worked and costs incurred is accurate. Such approval shall not be unreasonably withheld. Any dispute between the parties concerning payment of such an invoice shall be treated as separate and apart front the ongoing performance of the remainder of this Agreement. Exhibit B 227 PROFESSIONAL SERVICES CONTRACT BETWEEN THE CITY OF HUNTINGTON BEACH AND FOR Table of Contents IScope of Scryiccs.....................................................................................................I CityStaff Assistance................................................................................................2 3 Term: Time of Performance....................................................................................? 4 Compensation ..........................................................................................................2 5 Extra Work.................................... ........................................................................2 6 Method of Pa,,gnent..................................................................................................3 7 Disposition of Plans, Estimates and Other Documents ...........................................3 8 Hold Harmless ........................................................................................................... 9 Professional Liability Insurance.............................................................................4 10 Certificate of Insurance............................................................................................5 11 Independent Contractor............................................................................................6 12 Termination of Agreement.......................................................................................6 13 Assignment and Deleution......................................................................................6 14 Copyrights/Patents...................................................................................................7 15 City Employees and Officials..................................................................................7 16 Notices.........................................................................................7 17 Consent ....................................................................................................................8 1SNlodification.............................................................................................................. 19 Section Headings .....................................................................................................8 20 Interpretation of this Agreement..............................................................................8 21 Duplicate Original....................................................................................................9 22 Immivation...............................................................................................................9 23 LcealyServices Subcontracting Prohibited................................................................9 24 Attorney's Fees..........................................................................................................10 25 Survival..................................................................................................................... 10 26 Governing Law .........................................................................................................10 27 Signatorics.................................................................................................................10 28 Entirety......................................................................................................................10 29 Effective Date......................_............................... ........................ 228 FIRM SUBMISSIONS FOR RFQ FOR WEBSITE REDESIGN 1. 360Civic 2. American Eagle Computer Products, Inc. 3. Arkivo, Inc. 4. CivicPlus 5. Creative Digital Agency, Inc. 6. Cyfuture, Inc. 7. eCuras LLC 8. Everwild 9. EvoGov, Inc. 10.Granicus, LLC 11.Interpersonal Frequency, LLC 12. Intrado Interactive Services Co. 13.LookThink LLC 14.Mobikasa LLC 15.Municode 16. Paramount Software Solutions 17.Planeteria Media 18.Promet Solutions Corp 19.Revize 20.Tripepi Smith 229 PROFESSIONAL SERVICES SERVICE: Website Redesign and Maintenance SERVICE DESCRIPTION: Website redesign and maintenance services for the City's website, www.huntingtonbeachca.gov. VENDOR: Revize OVERALL RANKING: 1 SUBJECT MATTER EXPERTS/RATERS: 1. City Public Information Office - Supervisor 2. Police Department - PIO 3. Fire Department— PIO 4. City Manager's Office Analyst 5. Information Systems — Website Analyst I. MINIMUM QUALIFICATIONS REVIEW • Written Proposal Score: 1,843.75 Revize —Minimum Qualifications Review Total Weighted Maximum Criteria Score Score Compliance with RFQ 200 200 Tech Approach/Methodology 500 500 Qualifications 465 500 Clarity 190 200 Cost 398.75 500 References 90 100 Total 1,843.75 2,000 II. DUE DILIGENCE REVIEW • Proposal Ranking: 1 Revize— Summary of Review • 25 years of experience and over 1,800 government clients. • Excellent references from past municipal clients • Very competitive pricing with a reasonable annual maintenance fee • Flexible, willing to work with our needs, and does not charge for certain elements, unlike other firms. • Unlimited storage and used AWS • Willing to allow us to pick the design team based on our aesthetics Revize— Pricing • Pricing of S102K is among the most competitive, 230 Mr.Amory Hanson 8102 Ellis Avenue Apartment 121 Huntington Beach CA 92646 November 16. 2021 The Mayoress of Huntington Beach 2000 Main Street Huntington Beach CA 92648 My Dear Madam Mayoress, 1 am writing to express my support for Item XXIII, the agreement to redesign www.surfcity-hb.org. Sincerely Yours, Mr.Amory Hanson CC: The Honorable Barbara Delgleize CC: The Honorable Rhonda Bolton CC: The Honorable Daniel Kalmick CC: The Honorable Natalie Tomich Moser CC: The Honorable Erik H. Peterson CC: The Honorable Michael Posey SUPPLEMENTAL COMMUNICATION Maalkq Dar: a 11 In 1;a0 a A9anaa bm No: