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Mercy House Living Centers - 2022-07-01
THIRD AMENDMENT TO SERVICE AGREEMENT BETWEEN THE CITY OF HUNTINGTON BEACH AND MERCY HOUSE LIVING CENTERS FOR OPERATIONS AND MANAGEMENT OF A TEMPORARY SHELTER THIS THIRD AMENDMENT TO SERVICE AGREEMENT between the CITY OF HUNTINGTON BEACH, a municipal corporation of the State of California, hereinafter referred to as "CITY" and MERCY HOUSE LIVING SHELTERS, hereinafter referred to as "SERVICE PROVIDER" is made and entered into,to be effective the 1st day of July, 2024, as follows: RECITALS WHEREAS, CITY and SERVICE PROVIDER previously entered into that certain Service Agreement, dated July 1, 2022, the "Original Agreement" and amended July 1, 2023 "First Amendment" and amended July 2, 2023 "Second Amendment"; and WHEREAS, on April 19, 2022, by Resolution No. 2022-18, the Huntington Beach City Council approved Substantial Amendment No. One to the FY 2021-2022 Annual Action Plan, which appropriated $2,240,675 in American Rescue Plan (ARP) funding administered through the HOME program (HOME-ARP) for supportive services for homeless,'persons at risk of homelessness, and other qualifying populations as described in the HOME-ARP Allocation Plan ("Allocation Plan") as approved by the City Council, by Resolution No. 2022-18, on April 19, 2022; and WHEREAS, per the Allocation Plan, 1) $385,971 in HOME-ARP was allocated to the Navigation Center for eligible activities and was expended in FY 2023-2024; 2) $1,804,704 was allocated for the HB Oasis Homekey Project located at 17251 Beach Boulevard ("HB Oasis") for eligible activities; and 3) $50,000 was allocated for administrative activities; and WHEREAS, HB Oasis has received County of Orange funding and is no longer in need of HOME-ARP funding allocation of $1,804,704, therefore, per HOME-ARP Allocation Plan's identified eligible activities, this funding can be reallocated to the Navigation Center; and WHEREAS, per the Second Amendment, up to $500,000 of the $1,804,704 in available HOME-ARP funding was allocated to FY 2023-2024 eligible activities at the Navigation Center with the balance of$1,304,704 and any carryover unspent funds from FY 2023-2024 be used for eligible activities at the Navigation Center in FY 2024-2025; and WHEREAS, City and Subrecipient desire to amend the Agreement as provided herein. Now, therefore, it is mutually agreed, by and between the parties as follows: 1. 4. COMPENSATION Shall be amended as follows: • 24-14887/346507 -1- In consideration of the performance of the services described herein, and except as otherwise provided, CITY agrees to pay SERVICE PROVIDER on a time and materials basis for the operation of the PROGRAM specified in Exhibit "A", which is attached hereto and incorporated by reference into the Agreement, a fee, including all costs and expenses, not to exceed Year 3 budget of Three Million Five Hundred Ninety One Thousand Eight Hundred Twenty Eight Dollars and Twenty Two Cents ($3,591,828.22) for the 2024-2025 fiscal year (starting July 1, 2024 and ending June 30, 2025) as described in Exhibit "B", as amended. The compensation of $3,591,828.22 (effective on the Effective Date) identified for fiscal year 2024-25 (ending June 30, 2025) shall be increased annually by the percentage increase (between May of the year preceding and May of the current year) in the Consumer Price Index published by the United States Department of Labor, Bureau of Labor Statistics, for Urban Wage Earners and Clerical Workers, Los Angeles-Long Beach-Anaheim Average, All Items (1984 = 100). Of the total compensation of $3,591,828.22, AN AMOUNT up to One Million Four Hundred Thousand Dollars ($1,400,000.00) will be funded with HOME American Rescue Plan (HOME-ARP) funds for eligible activities described in Exhibit "A". HOME-ARP funds will be expended in accordance Section 401(29) of the McKinney-Vento Homeless Assistance Act. Those specific activities include transportation, direct provision of services, case management food and housing search and counseling services. The direct provision of other eligible services further described in Exhibit "A" and in CPD Notice CPD-21-10, issued on September 13, 2021 by the U.S. Department of Housing and Urban Development (HUD) for PROGRAM participants may also be implemented. These services have been adapted from Section 401(29) of the McKinney-Vento Homeless Assistance Program; certain homelessness prevention services under the Emergency Services Grant (ESG) regulations at 24 CFR Part 576; and certain housing counseling and housing counseling services defined at 24 CFR 5.10Q and 5.111, respectively, except that homeowner assistance and related services are not eligible HOME-ARP activities. 2. 32. PROFESSIONAL LICENSES Shall be amended as follows: SERVICE PROVIDER and all subcontractors of the SERVICE PROVIDER shall, through the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, insurance, certifications, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Huntington Beach and all other governmental agencies. SERVICE PROVIDER shall notify the City within 24 hours and in writing of their, or their subcontractor's, inability to obtain or maintain such licenses, permits, approvals, waivers, insurance, certifications, or exemptions. Said inability of the SERVICE PROVIDER shall be cause for termination of the Agreement. Said inability of a subcontractor shall be cause for termination of the subcontractor's services at the Navigation Center. 3. ADDITION OF NEW SECTION 71 ENTITLED "COMPLAINTS AND DISPUTES" New section 71 entitled"Complaints and Disputes" is hereby added to the Original Agreement to read as follows: 71. COMPLAINTS AND DISPUTES In the event a complaint is made, either verbally or in writing,by a Navigation Center resident against any Navigation Center employee, Navigation Center subcontractor or Navigation Center 24-14887/346507 -2- volunteer, SERVICE PROVIDER will notify CITY's Homeless Services Manager in writing within 72 hours of receipt of the complaint. The notification must contain the name and title of all parties involved and a complete and accurate description of the complaint. The name of the complainant may be replaced with a unique identifier to protect client confidentiality. 4. REAFFIRMATION Except as specifically modified herein, all other terms and conditions of the Original Agreement, as amended, shall remain in full force and effect. IN WITNESS WHEREOF,the parties have caused this Third Amendment to be executed by their respective officers duly authorized as of the date first written above. SERVICE PROVIDER, CITY OF HUNTINGTON BEACH, MERCY HOUSE LIVING SHELTERS a municipal cooperation of the State of California B (.... R Print-name ` Interim City nager ITS: (circle one) Chairman/President/Vice President AND INITIATED AND APPROVED: \By: 1 `--f tiAA-fit , Ckl) Print name i•ect r of Community Development ITS: (circle one) Chairman/President/Vice President APPROVED AS TO FORM: . -- 4City Attorney Receive File SI-01, 9,67144.14.14u) City Clerk ia27 24-14887/346507 -3- EXHIBIT "A" Huntington Beach Navigation Center Management, Operations and. Public Safety Plan FINAL June 2021 Table of Contents SECTION 1.PURPOSE,&INTRODUCTION 'SECTION II.SHELTER ADMINSTATION A. PROGRAM DESCRIPTION 5. 1. Poptilation.Served: 1 2. Progr4m.Pewri0ou 6 3. Services Provided 9 4. eookilin4feilly'System Integration IQ 5. Target Q.calsMxpected Outcomes ID 6. Program Layout 12: B. A.DMISSION CRITERIA AND PROCEDURES, `I2 1.: Client Program.Eipeetatious 12 2 Icleritification:Requirements 8 SeireeningRequirementS 1.3 4.: Bed:Reservation System 3 Nevi, Clieults'. Day Leave ma Returriitig Clients. 1.5 7, Onus of Operatiou 16: C, oyERIMOW. MANAGEMENT 1.0 1. -Coordinated Service Delivery.Plan 16. 2. Overflow Policics 17 D. EXIT AND RE,AD1V1ISSION 18 .1., Exit:and Readmission Policies 18 :2, Exit Procedures 1.8 HOUSING NAVIGATION:SERVICES POLICY 19 1. Documentation Of housing Navigation Services and Data Security POliCieS 19 14% JDAYTIMETTIORAIVI POLICIES 20 G. LAUNDRY DAYS 20 poop MOIII3OXPOLIcY-COMMUNITY COMP:UNA:HON.:OD COMMUNICATION 20 4. Communication and CoOktiihaidn with i\foiglibi;ithood,Busmesse and Public 16 2, ColumpUidAtion.utul.Coot4ittutioli with Local Paco and Vito Departutents 21 3, Communication and Coordination With City,County, and Service Providers 22 4. :Policies for Community Involvement 22 5: Policies forNei0bothood Outreach Patrol. L SAFETY POLICIES racility Maintenance 23. 2. Fio and Earthquake Safety .23 3, Fire prevention Procedures: 25 4. lire Drills and Doennientation 25 $. Fire Inspections and Extiugui•sherss 25 6. :Eurtitqualto Safety 25 J. SECURITY PLAN 26 1. . Eli$ibility:Seroeuhig :27 2. :Secured Eutrande,s 27 Ou,site:Sedurity:Pel.sonuel 27 4. Staff Plan: :28: 5. Security 29 6, Security Allow and cameras 29 7, .Security Lighting 29 8. Loitering Polity 29 9. iteeScalating!COnflicts 31 10: Entrance and Exit'Procedure 31 11. Policy regarding storage of cjienfg.posse§sions 31, 12. Policy Pertaining to Searching of Clients' Property by Staff 32 13. Polle .or Possession of Weapons.01i-,Site 32 14. Pro 00400 COMacting Police 32 K. HEALTH POLICIES 33 1; HOusekeephigsPoliCies 33; 2. Pets,E.S.As andService Animal Policies 34: 3, Possession and Use of Alcohol and/Or Conti 011ed Substances 34 44 Policy for Drug:Possession 3.5 5 •Secnrity.;.Vse,and Access ofTreseriptionlMedipations, 35 6., Client Use of Oyer-The,ConnterMedications• 35 7: Client Accés to.Eniergency and Medical Cake 35 8. FirSt4id Equipment,Supplies and Pt Otedurea 36 9. 'Policies&Procedure§forDiseaseliteVention L. FOOD POLICIES 3.7 • •• •• ,• •• . 1. PrOlisioirof Mutt itional Needs of Clients 3.7 2. .Meeting the health DepartmentStandards. 37 7.11VM".010rATIONPOLICIES 37 1. Transportation Flow Onand,OffProperty 38 2. Pedestrian affic 38 3, Bicycle Ti affic aud Parkimg• 3.8. 4. Shuttle Ti Services, 3:4 $: Personal.Vehicle•Transportation and.P.arRing 39 6. StaftTransportation.of Clients 39 7. Delivery OfShelter GOOds.:aird Coniiminity.DOnations 39 N. 'FINANCIAL POLICIES . 1. FinanciarReqUeStSfrOin Clients 39 2. Client POss.eSSiOns and:Funds 40. 3.„ Annual:Outside Audit 40 4. :FinAncialReporfs...govioy40 - ,O. LEGAL POLICIES .35 1, Policy fOr CoinplianeelVith Local Laws .41. 1 Pow for Complianee•witb Labor•Laws. .P.. NON-DISCRIMINATION POLICIES: .41. 1. .POlicY'ffk•Compliance with Americans'with Disabilities Act 41 .0040-SpoWvProgrammingPolicy 41 •3, .8 qua),harassment Policy: 42 4. Policy Regarding Sex.Offenders. 42 Q. CONFIDENTIALITY.POLIOES 42. 1. Personal Confidentiality ••42 2. Database Confidentiality Policies 44 Exceptions tothe Confidentiality Policy 44 Otlevao.o.Policies .44 5, Repelling and Posting 47 6. Termination Appeal '46: 7. •WhistleffroVek Policy 48 SECTION 1.11,,:$17.AFFINGANDIVIANAGEMENI:mot 4$. A. STAFF POLICIES.48 10. 1, Hiring Policy 49 2.: Sereening:POeedure 48 3. Aeceptanoe ()adore 48 Staffing POlicio fOr Safe.11uniane Environment 49 B. POLICIES FOR STAFF TRAINING :50. :1; Emergency Procedures-Evacuation,First Aid,and CM,911 Reporting 50 2, Safety Conduct Prevention of Abuse,Crisis InterventiOn, Conflict Resolution 56 3. Appropriate 13eliaMor for bigitity and Regpeet. • 51 Communication 51: 5 Resources anifgeferrals 5.1: 6 Mental Health AdOiction Skills 51 Self-Care 52 8. AnnUal Siaff Evaluation and' Training Plan: 52 9. D :of:Stnff Training 52 C. VOLUNTEER POLICIES:52 lk: Selection,Streenin*and Baekground.Checks 52 2; Orientntionnrid Training 52 3; Volunteer Code of Ethics53 • 41. Identifiable Lines of Authority 54 5. Descriptions OfVdtatiteer TaSkS 54 M,CTION OPERATINGUDOtT: 55 A. ANNUAL OPERATIONS:BUDGET :55 B. FUND:DEVELOPMENT'STRATEGIES 56 S.ECTION V.ATTACOMENTS ‘57 A. J013bESCROTION8 gegiona1,Mectog of Emergency Services job Description 57 Program Manager Huntington Beach Navigation Center 59 Site Leader -Huntington Beach Navigation Center 6:1. lead Housing Navigator :62 gouainK Navigator-14=60010'5040h Nv.igatio.A.Center 63 Logistics Coordinator-Huntington Beach Navigation center 63 Overnight Logisti-q Coordinator Huntington Beach Navigation Center 65 SHELTER MIgNT RUl.$8. 66 C VOUNTUR:POLICIE 14) iv . . . . . . . SECTION I. PURPOSE& INTRODUCTION. The purpose of the-Management,:Oporationsand:PUblieSafw Plan("Pla:r4is to tiNiSelii.e.CiVOI-.1i0000,04•Etoot .on a best practice model l'or'operation of arYegr kound.tmergettcy 81161terlie Plan ipAy.Osol$6'opetiopyotoo open. conununication between community-stakeholders-to help facilitate the q5ioptio*.fict041:0001'Yoor Round Shelte a, :ItittiltiService Centers;an-d Navigation-Centers. ..EStablishiUg a.Year-ISIotind ErnergeOy .11-elt-ef.Pt'OgraM-0 and IyhtliOet Vice.Centet(S)will meet tritiCal.needS AMOngst oite of.t*ipicia-Vii111pOlijogOppip in neighbothbods;while also.0dret:sing a pressing social issue that is deeplyimpactingldol buSinesSes.andOtnintinitiee, The'Plan identifies:emergency shelter services for homeless:persons.and best practices tonaintaitta safe eiwirontrient for its clients and the community.itlarge.sThe:•overallTurposeuf timprogramls to connect homeless 1*$0114 to permanent housing opportunities-Andlesources to maintain housing-stability and self.suffiCiency:Goals-and. guidelines of the Planalignito National Standards-of ThelIEARTHAtt,.009). .SetfiOn'lll..SHELTER AIIMINTATION A. PROGRAM • 1. POptilitiOn SerVe0 :Year4t-Obid EmergencyShelter Prograrn..and NaVigationSerVices. • The HuntingtmlleachNavigation Center serves,1.74:shelter Clients.(103.beds'formen;.55 beds-for women„f2 beds for couples and.4 beds for non-binary)whileproViding access to arange-of programs'andsupportive services..To ensurethat:the shelter will meet the'needs.ofthe communityin serving Clwonrc.and,vtilnerable 'homeless.peopl;:clients are:admitted with Minimal; 'low-threslioierequirements,so.that chronic.and vulnerable.:homeless peoplecan easily enter and remain in shelter until they can findspermanent homing, . . . . . . Those 00004gloti.ogon Beach Navigation Co.#0.1001.001:00itl*44kiN.:*th. .s.troig;8:!.0i:04*;tie'td Huntington Beach p*.A sUong tie siltingtp;fitintingtOU.EOch ili.0401hoyhve lived,worked,s07 attended school :inthel:City,Of are kowitb y PD Of coitrapt04:00.000 kgetteie§'-:4's:4jiotioioworso Bchnev is Sereid fOr seX:effeiider.alid active.felony warrantvatus..before admission(sereenintakes place'pi ibff0 the am Who:facility:a§part of the bed reservation.system),as detailed in the."AdmisSion Criteria and Probecimits" .All alientihaveaccess to.andareencouragedto pal ticiOte in all provided;Every client is assigned a 'Housing:Navigator atthetime of intake,:who_viltworkivithihem tbicreate...almuSing plan:.All dients..pre. -required tovorkthisimusing,plan as pari,of theirenrainent.withItuntihgton Beach Navigation CntCr aid they are.notified or this-prior to their.enr011inent with,liteprogram. .EXT41811*A • AcCeSSIO the.,slielter.is 11iiniteii,tb,clients that are-CUrrently..eiiro]led:w.ith Hnigington BCach.Navigation Center, and because:the Multi Service:Center is:.fitlly integrated Within,thealieitei services provided,on=site services are strictly for'.eurrently enfolled:ctients'only • pro.gram Description • Himtingtori Beach::Navigation.Center is designed to provide.safe shelter;basic needs,aud:access to.supportto. move ifidividuals out ofhoiiielessness and into permanenfhousingopportunities.. Access to'safe shelter Hunt(igton Beach.Navigatioii Center accommodates:oveiinight::sleeping,foi!174;individuals:per evening., .Access to Huntington Beach Navigation Center is:ptovided 24 boars a day,seven.days/week,305(lays a`y,.eai•. Ili o►der to decrease the impact to'the suriouiiding neighlioiliooil,.access to bed:availabilityis::bandled through. kresetvatiort system.Walk=ins will not'lie pernxitted. Length Of Stay There is no set minimum;and the.niaxmiutn,length of stay is:90 conseoutive'.days,;Clients at Huntington.Beach .NNavigatign.Centel niay stay enioiled wait the.piogtain past the 90.days if they remain good neighbors and dedicated to'wo0g then peisonalized Housing Plan..This extended stay;may be.gratited tln ough:ati Extension.Requestpiocess that is.'overseeii by each and Progt•atta_Iviatiagement team..The client Aust complete a Request for Extension Application which, if gi anted,niay extend their stay for an additional 90 days:.Each client is assigne4 a lloiisiiig•Navigator,supportingtlteii;progress toward Houshig Stabilization The piogain is designed to provide this sttppoi t,until a housing option becomes available However,at any tune a'client may be exited fiotit theslielter foi'safety of continual Shelter violations as outlined in the"Exitaiid.Rendinissioti;Policies".Additionally,'if.a,client exceeds 90:days,intensified .lousing loOtiOlitAd.Ot plan,strategies will be itirpleiiieirte i; •Cpiisisteiit':witli;tiational'best practices.aita'tteilds;.the;goal''for length ofstay slio tld be 3,0 days oi•less.The. 'Ope►ator'iiiaintains:a i;epoi•t.that accounts for'clients With lengths of•stays'reeding 90 days and reasons•why with lccoinitabil.ity to Advisory Comihittees: `Sleeping Areas Be'd.types•:consist.of`single beds;Bach client is;assigned:a bed and bedding for the lengtli:of then stay.Eveiy client is rtiade aware upon intake.that they.may need to switch beds as the,(teed iequnres it,Ti ausgendei ed. clients:maybe assigned to:bedsii whichever doiin-is appropriate to the.gende► with Which they ideirtify.The available 1J041. i.eakdowii.'is There.is a iiien's:doi'iu,-a.w.omeii's.dorm,a couple's dorm..and.non-buiaiy dorm.No'male.clients areallowed in 'the.Women's dorm without specific permission and close guidance f►•om staff.The.sane"is true.of:female clients riff.the..ineti.':s dorm. ,lvleals • 'EXHIBIT A Breakfast,1060,..difiritf.004ailackkatO:ptovidod.for.-all clients Who edlittaciiiii4-00,1oformd...tO.as:MO . COignoWilM0.1§ate cooked Off-tiN by-kthiN patty v0pclok.401 propght on-isito and served Tbo:.-Sholot Opeatdr: borçlinates with:a:.*600 fo,900.401f provide thelheheb, . . . . . . . . Hygiene facilities ate provided.bn-ohe including to!let$'1,0h.owerg..a04 laundiy facilities Clients art,ope.opragep: to‘liti**thOeta011i0e5 as daily OStiwO0 to;t000,:'17OileIriog 4Ve pipfidc4..liyiho Shelter Operator to..o.ltoots.10 ntoitext,.:a.pd,t400,Js..0,neA1170epitorrestfoon available t.dt those who.pod.. Clients of00 pioguim ate required to $116itot and tuin iirtbaHatairy:ler cleaning on a regwo'wig;:as; hi the lie.althotc/SiVeij Trangpoktation; . . . . Non- OfOyad P.OrSOPP:(N'Ok-oPS."):oeo prophitodOpy):doiyipg.'pholtoy4poogg.:Not Ag(l.rotprojng clients ieceive Oliv.q.tOotportotioo.to00:0.Orii the§ilOtiOk..0411,Z and(40.8o,ii0.i$4000.0g4).;:p.or$041.**vallo16$, gro.potp4ott.too§.0 their vehicles aAidorkOpp:op site frotiojg',i4:0,4141;*0.0041to:jp q..1:0110•10tgtho, owners owtvroc,Dates op**fat daily pick-ups ate outlined in the P011010s;!.'1-4114140)1). Beach Navigation Centet will use designated locations that piovide ample.geogivbio-Oioge 0 those seeking *OW$ervi.00..10*city of..%tptiPgtoolc3o4Ob and set yes oljpiplko..otriplotiity impact And safety conikjortiloii$..B.40.040110400 has been service public safety, oodl-Qity:000,11100.00ittof does not di op otbotijo at greed.Apon 1600*s;0104 0 medical 0iAorgoi0lOtkoi•with§Oolii ;1161,1000-Apa:gpii.i440:frop lopogooiit04'0#0:1101ty poriTio$foi special. OvOtiMicbg.goj*:00.00;Wi))150'00.ildett With 00.:Pitioj!'gdrioy'ooPtOopptibisr tok riatif)i.iiigltiesbolta of litz4bilOtiOn WO:0'W ëhãii of IBXEIMIT A Contact numbers Contact Mimbefs•for the'.111Untingten13eacliNavigation;Center, Call Center 11.4.48.... .... 257 Relit Desk • • ait014040i Desk 74-836-7:08 x41 • Site Lead Cell Phone. . . . Maaager. 7.14-83:6-71818. Security 'The.Shelter.gperaterf011Ows Nlid io fio.procoduros.tliat promote utmost:Safety for clieata;:itiff.V.Olunteera,. and the connotioity and strives te-preVide an attnaphere that preinotes...eorrinittnity,:Stays:alert;lbr signs Of fia...00tifitito.liomvids.bogie they escalate ineiudes a multi-faceted approach hiVolvilig.sdkeeitihOTOi.: eX Offenders;convicted at somsts,aad.indiViduals:With oPen.felony WAli.ants,,scoured and Septirate:entratieeS and exits; ConfiSeatidn.ofliarintitic.ontraband,trained.Security pet$otihel providhigareand-the-ClOck indoot mid Outdoor tev.erageSecarityAnd.SitOke,alarinsi.camerasi and. lighting Other program eles4ient .Wlah,-84004eoiAity.efforts include no walk ups afillii.oloiteringpolicies;• Storq.ge. AlLoPPOtg 1101•6 0000 tO 1090bleiNitiOgiVr.4001:404g0p406;t.401.1 Olteht.10 assigned Storage. bin for personal valuables and is permitted10 keep:Ohilitgotetfot.ef000hel reffeet*.g then bedside provided:stql.age..centalaos,One i oIling 0000 storage bm is also available to each client Additionally, Clients taay:stbre:teotpetatttre-sensitivetnedicatiOn..ila a Rieke('xetiget.eter.4000)616-01.4....bY lil'OgrPhr Oat. • .HousitigNaVigation Services . . . U pon entering 66 Sh6*each client is assigned 4:Hotigiog Navigator,:The primary function of the Housing 'Navigatoris-toweiktide-by-gide with the.client to create a pathway toward homing 9.119Maities.,. with the tiltimatefgoal•of endiogitheielictuelessfiess.vithih 4 0-day tlinettathe•Additionally,the Rousing N avigator providesteseutees*.od:supppittelhe:plient dining their stay,including encouraging them to access .any and all services proVided.oh-Site;:The tiOusinKltavigator:ensnres that all clients who 4greelo hp!.enteied: into the.Coordinatedthfry System are:pritercd.lnto the Coordinated Entry•5ysterniAs.the-*st line otheotog engagement . . Together, Navigator anl client completes:a petsonaligd:1i0Oing plan Which .willguide their efforts tOWaitt.secoring permanent housing OPilortUnities.Meetipg with the Client either weekly of biweekly, the HoeijegNENigptel.':cleAhheittolielflOgl'eOteW0t1$11*'petiO.0$001.1.100 into 1504.1.4110, EXHIBIT A. :Daytime:ProgramActivitiei As.a 24-hour.Y.ear-Round'Emergency...Shelter Program,the Shelter Operator encourages.all clients to stay on- site.during the day and to take advantage ofthemn-site.;serylees provided to-ifient-during-the.daytime,Daytime :program activitiesincludehutare,notlitnitedio,..the following: • Full aeCeSS.tcYanY and all.CiriSite.SerVied prOviders;‘ ▪ Life Skills...clasSes and.workShops;: .' Indoor and' outdoor recreational .activities•(ex:. exercise-Classes:: ping po.ng; library time, space permitting) . 3,. 'Services.Provided likintington..13eliehl5aVigatitm.:C.enter.ine.orpOrateSa combination of basic Oats set ViCes a.S. .yell.AS7auppertiye AOW.100.AiiiiO4 atereating.:patliWaYS;iiitO:benshig. The Rillowing:baseline,servibes are proVided: I. intaketAssessmenttliausitigNavigatiOn Crisis Evaluation/Mental.Health Evaluation Services 3:: On site Conti 01200 Intake 4,. DoniestieViolence.l.Ofetrals ;5: 0041'1304 110.40 000.k. Tr.pogpoviipii:$0r,Vicq and Assistance Ocipoitos and Email access 10 Mq*fgpd::1904.1,. 11 tikp0.00•.Pro!.ipofipil.:40))iyerOcin'Assistance: 12 Ding and A0.40.Treatinent R.eferraii SYa19000111er01.s' 14 211 otoxits.; 15 .Eigapymept and Job MeatalHealtlytreataieht(on•or oft:site) tt• 1-.41.3.11.41y: 18. 0404t:$01'.4g0: . . In addition to the*01 10;40;"ids,.the following services were also.00P4idOrda:irt the design and iiiViOileatatIcki.00Atitti4gfeW 5604:3\taVigatietyqefiter:: 1. :Respite facilities. 'space forsolions:10 test asWilYs ftli1.101.0:110iSe.ofShelterlife) 2, illeCreatienal ActiVities1 3, Dog Walk Area..and:Pet S.erviCeS Clothing:Donath*and:DiStriblition .5:. Bleetroilie:CliarginOtationS; EXHIBIT A 4: op ord inateo.'Optry'Syptem Integration: Huntington B eaCil Nayigat len:Center:se.rYeS.as.a.designated theOord.inated.`:gntry syotoni, The Shelter Operator's staffing plan includes designated staff to conduct DiYersion:sereening and prevent these: wititothet resonrces from eiteiing the homeless SholtefsyStem..AdditiOnally,the staff is traiii:od.to complete on-Site.YPSPDAT'aS.SeSstrientS.HousingNaOgatoraaSsiSt Huntington Beach Navigation•Center clients obtain the vital documents necessary move fot Wardin.theit'AcinsingconneetiOn*ceSS,ionao.inatehed to pentiahent lioASiagretipertnnititaby fliessCbordittUtettatiy 6' • MVO 0.061$1.E4pdoto-0.Yfttcetf.t0.0 The::target.goais:and:expeotedoutcomes;for fluntington.11eadigavigation:Center.adliere.to•pidelinesand expectaffons.s.et.fOrth.hy.theAlg.Department.offlousing and 01ban.neyelopmenes.REAkttl Act.. Htmtmgton tP4.01.;-04.A40001.1 004td.is Opfrbgq400 AS:ajsingtilar.prOgraM,as it:prOiOs-,010got vt0"Otaigb 6;ronty'.s Cential SPA helping to gloye..ho,..mtekh.,.towa0 .bigiyor a level ot7:gyt,o1hportpripg400,11 redOction in the niyhhot of.poroo:who experience homelessness hronr community and au locre4o:41 aecesato.honsing Opportttnities?for chronically..lnaele#indiyidnais utilizing:Year Round.. mergeney Oeiter:Frograni set v.lees.. Indicator's'foie measuring effeetiYe.SyStent perforinanceineltide the'folloinglOy dOnSiderationS; a. .Reduction First.Timegomeless, Aro.i.fpsvoy people:okpopipg0ialiolo.)0$40ss poisons who.hiwe':.no.Ofc,, wpfifoolAto:sholoing.:optio,0 h:O.ht.0100010 Slip*? b.. .OhIlRdüctEóii inNthnbër Of PCiSobs•Who Ekperienee,Hoinelessfiess: Are overall rates of homelessness-declining7ls street homelessness declining?Is chronic Itoinelessness:doclinine • e.. :Reduction in theLetioh or Time • Do:people stay homeless for shorter periods-of time?A reasonably Slunk length.°f time..homeless. Indicates,systenyand program n success in.rupidlyro-housingpersons.whosare.boineless..1(can also: indicate efficiency related..to Annoyer:orbe.ds.which is essential to meet system demand fer:Y.ear. ;Roond.Einergoney.Sheiter-Prog,ram. d. •Sttecessful Resolution of ROusingifloineless. . . . . . . . „, . • . . po:peOplO.reSOlye'their:honsinginometess.-orisls.shcoofully.by Thpiotoihhiglootoihigli:ohhanoht. hoitOt?:Are.poople successfully qothe'd,to"Oinuntioity.base4;Suppott.s? e. Reduction in RecidiViSin(SiiliSeilildntretnin to IminelessiieSs) Are repeat:occurrences,of homelessness avoided or declining? Ktikey WILL REipowr ON TUE po.LL:owIN:o.NnAisuitts,. 00.unduplicatedlndividualsvill receive:shelter andservites and at:least '45f?,,1111111 16,425 lied nights will.be prOVided annually-, AIMORif .90%of houseli el&will complete an assessment durinwtheir shelter stay.. eACItiVNA4V ktkika:09, 25%.of progi•am.participants:who,exit to.ho tising•destinationsvill do so Atvltyk -*Rhin 45.days; likkgigitA 25%of shelter program participants'will exit to permanent housing tAdtiVW#4-li • •.• destinations. , . :.KAAR&g:A4 25.04.of shelter prOgram pat exit to tpip.poarsrbop04g, :.,.flOt-110"0:0,1 • destinations. B.13141..t#1 Mir?: D:Faxii,$ (fly bunsinTori13RA H.ousetioLps ONLY) Too 1:onil? 'Atif iniduplitatedindiVidnalsteriled.thiSViarter:' •ToMininnli.er nflindupliCated:indiViduals:Served year-to-date:. • Total number of-unduplicated,individuals serVed.year-to,dateWhOhave received:VP,SPDAT.Assessmentduring their shelter stay: Total iiiiinher'Of unduplicated. yeal.---to-:dateWhb:baVe reCeivedal5.erriMnent;SUpportiVe.1.1OuSirig!(ESH)VOiicher:tiirough the. Coordinated.EntrySy.stem:: Total number Unduplicated indiVidUalStOVeci.year-to-date who received:a Rapid.Re-Housing(RRI-1)Voucher thy inigh:the:coot Entry System: Total nuinber of-shelter:bed nights providedyear-tb•date, EXHIBIT A 6. PttOtktri.Laybut • 000404 004611.Nayigton.conto is located 0:11631 polo0:1.10o in Motliogto,o Beach,CA 92641.The: ppogroms.correut spopelayouts toilow:$; .> Dormitory: • 0007:.10 beds • Women 'DOrm.r$5.bed$ Oup/e,',Oorm:12 beds Non-tinaryljormi.:4.1ieds . . . ..> DinineFond•SerVice/Cornmons Area with Indoor and.outdoor .60.titio, ..> Site Administration and Operationstiffices Intake and Service'Desk Restroomand Show.er Trailers. Outdoor FOCIJK10/Ard4o • 01,itd000.01t/iO4,4)-ea o 8ike.nciOkkre0 • •Dogsgun o limitefivehicleparkingfor program participants: AomjpsiON CRITERIA A.Np.pRoogoui3tp Client . . • PitspeetiVe clients innatbe able.stO pefferfn alL'aspeets:Or then-tare and ADLa..(AetiVitieS of Mily'LiViti.Z. including but Ootilioited.toi..feedi45 sluAyekio ,f011otinZ.'.:(taosfeift,dteSSing),follow all Huntington Nadi Navigation Centex iirograin ditpodtOtiotis;and Maintain Opiopriate:behaitiOr With eOnsideratibn.for all tither clients of 1110...SVPICOL.All clients mustzeview,initial and sign copy of the..: iPoetatiOns".doeuinentiitiokto. emo11inet(Attachments B and C) At intake,staff assists any and 011stliohts..AO may have difficulty IlifclOitaiicii ;off6iiiKdOglliesOap.eotatiOnS,and theY are alida fit.any 2. ..IdeuitiiieatiOnlieqUirentents .A*On:of official identificatLon Is*inked t.(Y'vdtiftidOifitr,.110/06,1'.';clients ate not denied access to,shelter services without one In the event they not have official identification,Housing oosiot.Obot,S.io obtaining California ID,and can jitovidd.0.001):01iolitOha-00-.Cost ID voucher.. Additionally,all clients receivea shelter-specific identification..c.ard upon enterin&...the..0eiter that will•be used.. fOr..-readriiisSion.during.Thduratian of their Stay...81161W ID components inolude.a iihotograplOntake date,date .ofbirtb,:natheMW liMIgidentifying information, .EXHIBIT A Screening Requirements No person validated on the sex offender registry(ls,,legtestaW)will be allowed to access.tbe•Shelter property (Screening„will take place to the arrival at theTacility'as part of the bedreservatimrsystem),Add itionaly, no-person.With an'open felony warrant orconvicte4 ofarson will be allowed to accessthe shelter prop erty,..Tbe Shelter.Operator works:cooperatively with the local pollee.departmant and utilizes the Orange County Sheriff's Departirien4publio4WartantOlieck'i database to strop clients fOr.any open warrants.Staff also'utilizes the. National Sex Offender Public 'scram fOr.seOffenses'Woo thenctiphy. 4,. Bed ReserifatiOn:By6WtnTo niinnnize . . . . neigbhorhoodlogact;:all elients.seeking'to,4000.0.,ii.itiiigtoi Beach Navigation Center And: serviee§.must•do .so. thiough .e.:.deggnate4, Intake ..Bed...keSerVatioti System The Huntington.))00h: Ilayigation.Oenter Call Center will Be•-staffed to schedule intakes:Monday (oxelnillog.Inajetliojidays).. Ne.W.liresPeetiVe clients niay contact•One.Of the,:ageueies.'currently ,authodied as a point cf.entry into Huntington Beach Navigation.C.eliter...,Affer the l'eferral;:agelier repretentatiya:•diSausseS:the program with the, prospective client, the-tepresentative.inusteheek bed.availability n the Bed jtesarVatiOn. System and v.erify. that the.OW Meet's,-the. minimum eligibility re-quireinents inoinding.the background eheok. If the Bed Reservation System:indicates that an.apprOriate:bed is:Available:kW the client;..the representative.frem.the .keforring..agency arranges liniisportation:for the..client te the Huntington Beach Navigation'Center during the (find:Mile indicated by the sCall.Center/Intake Specialist to .aomPlete,.the intake process. ;Clients will.be Screened for:inversion. .and/Or.loineleSs.,prevention services, utilizmg the Coordinated ..81itry. System's. Diversion and Homeless"Prevention 900.StiOnhaire..e:theyliae..Aii alternate,:tabitable.tOcation.where they. May.stay;they Will hadiverted finin OacuPying Sheiterbeduntilitheir,resburdes:bave:been exhausted. :Clients meeting eligibility requirements and'background check...clearance are assigned a bed:reservation: •number•(pending bed.availability) and given instructions on transportation options•and a designated arrival times teeetnp.lete.the intake proeessi . . . . the eyek client Whe liaSAireadrenrolled*itlaltintington•BeaeliNoigatio Center has'eXitedibee.04tetl andiS•SeelOng:r,eenrelloient;theyNinii.be.-cil*tedto cont*the Call Center pefronallY,.so tirCgSaixiAta0itioy deteumme eligibility status Returning clients ate net te4(lireciTe ieentofithtOngh•krefertalp6ktnnr;thnugh they .inaytakc:thatronte. 4esired, The Shelter.OperatorproVides on+site:Staff to irack::daily bedinventorrand•aommunicate daily bed vacancies: with set Vieo providers•through:theDaily Nevr,GueStkoster,Additionally,IS beds ate designated.(10%)j to pribritliorefeffals fininlocal polite:and/or for emergency or:other qualifiedspecial situations. EXHIBIT A. S. Neil? las All new clfents are:screened usingthe phone.intake system and proVidede iteferral Porm'whiall acts as e, reservation confirmation;as well as.a shuttle:pick up timaandlocation.Screened and approve&clientslnw also,aiTiveNia theirown vehicle or dropped offby-a•third party Vining their assigned reservationAlot.. , Beds ore assigned based on avanal?ilityend,aligihility rasuliS,NOreilerit at instructedWarri've at the , , . designated shuttle pick upsiooutiou:or.at thc.:00itcr.through•coordiuutcd tiefispartatiOn,hy'p:po.PIVi.each.nighc.. Those who do not*06.1)009.9:60 PM withog0010.0jagtfig 140104.ureaugcrucpt§..will.forfeit 11411'144: tOr the A..$00ritYgtlarclik*ignoctto 040'evening allOtt10;0.114 the$hOttla tiAvailKprOVided niuUrfCa IA6104 all clients who are eXpactati,iittiiektio,.incitidiug all new clients that ate expected The shuttle will tr600*.oficW:directly tOHuritiiigtoii EteaCliNaVigation Canter; Clients are striCtlylprobibited.fi•om loitering In:the:neighborhood surrounding'iluntingtonileach'Navigation. Center or causing any disruption•at any of the.thtit0e-picktm locations at any time.This is partofthe Operator's doodVefghbor.P011ey which is strictly enforced riailere to meet these expatations.or severe violations of any Otherprograin policies coad:result initermination.of The client's enrollment.The operator conductsTandom daily checks ofa.V2-milaradius in The form'cifoutreadli to.enforce shalferexpectatiOns:and avoid loitering and'homeless congregations:. Upon 4r4Y41'.4eiltkil,314#.1t1131010 0;basic weliness orgoiiogi security screening process.and:.Ave*Wfth an. bitakC Q0OrditiOtOr to Witiforit*OftO.PrOgrWojcpoctOtiOrp..of.HiligiUgtOP 130401:N004On Center,04 coiripicto necessary thtake paperwork part.of the Health and Safety gtidelmnes, new:clients must also .0h:owtr•On :first nighf In 'Me:theitar.And. submit.011 othing or additianal ba.dding:tO.be wuOic.4„ • EXHIBITA: • 4... aqy'Legye:and•Returning cite* Atleast two morning shuttles areay.ailable ttyclients-who have.a.desires to leave the fa:day during the day for employment;or personal appointments:No walk outs arepermittal.and.'departures•by shuttle will;occur at predeterniined itiops andfor•confirmed.speolal appoiniments.only.Gueitsmayuse•their.own,vehicles:or arrange other transportation off premises during theproscrib.al arriValanctdeparturohours of 6•am,:..8f.3.0 am,4 pm,and:7:0.0 pm.Guests will returnlo the Sheitern&later than gpm:.Three.pre.deterniinettpiak-up/drop-oft locationsbave.been established for guests...Theymbus stops.at.PC.11:and Beach Blvd,the bus depot at Center Ave..and.Oothard St„and:Warner Ave.and 15:011. At least two evening shuttles are also available to:piCk•up any-clients who have left and.are returning fOr the night Clients ere-.alloweit.onoleave;and one entry pet aay; Alt.clients:mst-return...to Htintington..tteadhl‘lavigation:Centeibefore::.a 9 00 PM curfew(imless.:authorized by . management ter.late.entry,on the basis of school,emPloyment,etc). . . 01.1.00 vh 1.00*poggo ckfrig d0•11)0,4igit 0q.76t4:40.itoil 4:0111**to v*4'041404, 40.4-.1W.tip :thoy,4etotillotirgtql*.-0404 up This iiitototion..§gatifoo and collated into a nightly oyobigrolgOi: Clients arriving later than 91'.0.0.PM for special unexpected circumstances.(such as•ondischarge.-bathe. hospital)must communicate then anticipated arfival time With theit.H.onsinglioligator-or Site Leadei and. receive appevallbea late entry te be eiensed.Failure to communicate this could restilt in an Action Plan vhtch could potentially tesult in teimmat1on a$:.s016efto the..!ReacnisSien,Veliey”PrOtocelS..All guests will iiI6kOkb00 t:o:indko'cofitaChOth staffibt•this jim'Pose.. • Clients who are unable to meet the,two.eveninolidifiet imigtarrange Iternat-e*anspbitation tiolhethetter rio,.later Pickups:wilt.be:provided. . . . . (OVID Nadenikor•otwom beoh.polioo wmob ENT-11}3T.F.A. 7.. .Ho:urs Of Operation aaatiogton Beah:' nvigafib eiir ipei 24110tItaj:365 deysq3et TheO:liOnf4 of eperatiOn willl 111 o'ftect.P9Yea days pei we9k.;:evgy we*);OgOrdlOs of llobdftys 917.WellthPr.'S.Pryiqo Emildets may schedule my! 'site seivices to occur at almost anytime and the sei•vice.whecluleis different each day Belowi a Ptograming that is in effect on most dOys genet6.1 4hiltet Otivitrop: $.;00 40.—0:00 AO .P.0.16.#1.000$ 6:00 MO AM .Firs(anasecondwaye:olmomiiig,shin*.drop-off Mob AM—11:60 PM ôiient.elosed Plonday-FetdaA 11:00 AM—1:09 PM kul.10/400ed 5100PM— Snack served 4;00•P Ors(wave 6::00 PK-9011W Dir.1)1010yed 7:06PM Second Pa°wave otevening shutilepicklups Os.1*. 10;00 PM LiglitS Mt hi Sleeping-Area C. OVERFLOW MANAGEMENT 1. Coordinated SerVide delivery Plan. . . Thete:are times that the need for sheltei:beds outweighs the capacity of the:114:bed. 1-Intitington Teac.1).Navigation Oentet ProgM-0,..Therefbit, 4 bioldbiateti Si vice :Plan is implemented as.neededi,WCh.inCludes eoordinatton of the fOlowih$:diyor5lott and, redirection a. llointl6sS:DiV6rSion The,..5lielter Operator homeless divetdsiOn seiveniOg as the paint glint*to:ensure that those 'with alternative resources will not be accessing thehomeless system If clients identihat intake/hat they.have aviable housing altowative tathashelter,..The Operator can provide i.esources to connect the client to thatallernativa ThaShelterOPerator utilties.all available resource-s to O'er socessia diversion assistance and;tit/may cannotprovidethe assistance themselVes, call pn.other'agencies 'within the 6'ontimium of Care; b. ,Coordination With Family Shelter:Programs As qh'0010,;y1 moo.*$.1100.1'.0.pworonim,*s-oiMfd-06 Aliett,o,:and pa*agenales r'Okeet . any families,r170 may aim ire seeking.she/tei a Huntington Beach Rokotioit Ceote.r. .Cooihdihdtioli with TraiiMtibnal andBridge flOnMiigPitiiViderS. The Shelter Operator works with.other serviceproviders to utilize Ti .and/a' Bridge ..14Ousingwacancies when.available;Ibis finvn.'qfhousing.can.be utilized by r thawing.chents who have been matched with..aousing.opportunhy and i'ill Soon move into pe,manent'.housiviThis shyllegy ivillincrease...the:Program.'s bedlumover rate as clients ate.stmeessjilltv.malehedio.aliermie.'housing. soppoitunities.. d,. Coordination With other Year.Rotind Eniettefiby •PkOgtain providera• ifs more year come.onlioe,.the.Skelfer:Operator pam'Mer witkoMerprovidem and. programs to.redirect,Overflow-tamy additibnal..shellerhodsthat may be available in.1hecounty.. 2. Overflow 0,9.06ies The.Bed Reservation Systenas.designed oprevent anchninimizeoverflow and capacity.issues forThe shelter. .kddily.bed utilization count ensnres thaftlie.114-bed.capacity wi11 be.fulfilled:eaoh evening,.as.need forbeds persist.. In O evens of it:.COOngoity4Wide.nattn4.410gor oi ip:64010,.‘y040*:*toations deemed so by.State,.CoutIty, oroity.aotherity,the 06110.41Aaintai,n,its"no walk-up" 0OwovorobefoltowlntopOon could be: bythp:•OporatO. • Utilize:alternative locations(churches)joradditionattedsthat may accommodate homeless .withokit a bedreservation during inclement weather.or disaster,(Note that this option hos. b.4.100t.ltnpliCatiansilundlittaal,d.eratiOnsfarloCal.govarennent 00enClaS.) EXHIBIT A. • D. EXIT AND.RErAPIVIISSION i. EXitand.Read iissibn:POjiqie.s• - Clients are considered to lave exited the,program When theyvoluntarily leay.e r are.exitedli•ona the thelterfOr• safety or continual shelter vidlations,orlind.alternate housing,•Soine..common reasons for:a Clienebeinwexited flonthe progratn:cmild inclUde*,..butare;not limited to beitaandenmetit„.using.tfrugs ot the Slielter•sitei or • involvement in a violent conflict: • . When a:Client:exits of their Own•Volitionor ii:e4ted.fer:shelter violations,the client May contact the Call ?Opfer to getcdolcitte0dnit8g0000101:ity..oito the tb:po designated Aaft.(On aiierago after 30:day:O. Each aeittal length of:pxicwifi depend on:the-severitY of the infraetion orsafety Violations: . . The-Shelter'OP erataiS•balanced in tli*mptbaCktb•:progranioits And readmiSsiOltpolieles-as it-pertains•to: violations of the'.progranf:evectatious..The•eNpectatiOns inelude-coviderat*s.fOr maintaining a safe and effective facility,safety for dients,:voiunteerai staff and the SurrOnnding.neighbortiood.As writteti they demonstrate emnpaasion-toward both homelesslotiivjthil$who rOolopou .iii.giyov.u1UproWe.sitoutipo!it foreed.to exit froina.:slielter situation to places not Suitable for human habitation,as well as thecOnitnunity in which the program Operates.. YiOlAtiOns.:nttii,e*expeetatiOnkarOdOPMneMcd andj4ijied by(10.0i:if nbtiO On ACtib*P1011. The intent of the action plan is te.diSonSS,V4h. violation vith*.glieSt to pOoutetey fully.:PtideOtOnd.tbe expectation otid*.*tor lyoj*Tior was a violation Additionally,the guest has the upj)Pftutitty toi 0040 a plan to nybiafnalbet violations Foie ihost infi'.actions of the prOgrath.expectations,staff utilizes verbal warning and ACtiOi pipo, five((;,,three Ofthe SAM)Action.Plans.g tie:0400y be..asked...to leave, Severe.:infraetiOns include open.alcohol or use of clings on a.Shuttle.or in the Navigation•Center,nviolent• attacks/rights„possession of weapons,etc:The Shelter Operator maintains:a zerotolerance!policy towata violence,:sexual misconduct,othertriininal..:activity,And:drugs And medications used or possessed beyond the scope:permitted in.the•prograni'S Health Pelicies.These b-ehaViorsi.when•substantiatek maYbe ground's for immediate,ernollMentiermination.upon.A•first offense and a ln/him ton...oPti.doys.out,efprograin prior to .readmission tligibility, for.an egregiouslicalth and•safety Violation a client may be indefinitely,.exited•floin the, program; • .• , , • •• Olients,wfw.nse the facility,programs$,and.set vices ih violation of a specific Are.obliged tO.:011.1,ere to those consequences Depending pu.the:Circuinstances,the consequences of these actions itio also be subject to interventiOnl.iy law enforcernept;and it neepooty pv0011004419 die,limitpOiejaw, 2.. Exit procedures When u,e.rtgUti$saq10010.9A4utp_ropotOct•ylolutiofs,:utihe:progi•am e4eptatios,yipleope,.pt*0101 activity,security 00911$4110:0000 out of the bulltiloguotl#akpttspiti,00ppom.io to one of the.opopyptl.. drop.;offlOcations 010'0 the wtrpuu4iug:.ol!pU;In*event that an exited pot§0“01\104 trotwoloon:oltoto, they are advised once again of the 0094*g1).bor.p9i.iy:*reminded that.ally incidents oiothe.otounOiug uyeomay affect then ability tp:teeotott,::$00o0oPutity.clesely"niOniter any clients who 100 by foot bicycle.until tiley.Op out op 13e..imme*gt.9,841,rou.ndilig:gro, • HOUSING NAVIGATION SERVICES POLICY • Upon-entering the shelter,each client is assigned allousingNavigator,'The primary function'of theHousing Navigator is to:•workside4)y-Side with Ihe:ellentito create a.pathway:toward,permanent housing.opportimities). with the•ultimate.goal of ending their homelessness:within a 30....daytimefiame..Additionally,.the Rousing Navigator provides-resources,and.support-toihe client.duringtheir•stay, including encouraging them to access any and all•servicesiprovided on-site.. The:HousingNavjgator.ensttreS that all clients.Who!agree.and do not have Other hotiSing Opportunities are. entered jiltei:the.:(;:porttiot0.4myygte ,.withhi 7 days of acceptance into the HBNC tor..013.ptpritiAlhOuSing, ititerveritio.n.oppOrtitnity.. 100her,.ench.110.0$ing•NliVtOtWOO*With.the,.01tht.tO-CoicpicteOcrOn4lizedlictising Plait Which will guide their 04'00 toWard:seenring perniattent.hOnsing.opportthiitios.Meeting with the client eithei weekly or liiweeltlyi.tl*HOnsingNaVigatet'dOctimentd theirprOgreSs tOWatds the aCtiotis ontlined in tl*HettsingPlan, flousing:Navigators:assist-Clients Obtain.the•necessary'documentationto.move forward in•theirshouSing connection process,.mce-matched:to permanenthousingopportunities by Coordinated•tntry: . . . . AdditionallYJIOOSingIst ayiggro wilyworic:with::*01iotsld piOvIdp.tofq0410 to on site services as well any ootmiitinityyoromb th4t.m4y. hphohifill hoopooy., 1. Documentation of Housing Navigation Services and Data Security Policies The:}10itsingNyig4tors 1000..*:oylotoili hirith.h.41.o0&Palj0f.'.41eS aitd in the 1-1M15,:lat41*4 to track every client's prOgreSti..miclpar.ticipaiem In HuntmgtoiiBench NavigatiOh:COrittr..TheO;illo:*,01s0 used to track the iefen als given,support tencieted,and any Aotioh.11ookth:9.:olioriflhAy faccrue;potoi*O.,at6: leCOttleti at*itand tlnpng1104.0ttieipotroo in the prograin. P..aperfiles are stored ma secure locked location,only accessible bynecessary.staff; The. h640.0.goi:ator uses tiMi ..gs:Its-plitbary database and ensures'that every client completes and signs.an " • •• • ••• • •• • • ........ . ctient.:consent.FOm upon entry into the pi Any client who Woo consent is entered into tilV11$.8vith:a.simple identifier only A Data Specialist W.MU:With.the•}Ionsing NaVigatOtS to ensure optimum collection.of all HUD if)40,,gtoOorci§7.0 requirect by the:ONO:system-. The$1)01tef Opeiatoi has:a.1)01i01010i1ctiOk 0))11jot0'4.61*ar.004*-040...016ift information to authorized sta.A11 taff.00).1)0t6p..,'4tabtise.40 bytothoizod poi* Disclosure of client information tcr•Other•social•serVide agencies may be.:perm Wed,only with the client's written 'consent,litthe form of altelease/AuthorizationofInformatibm.Disclostireofrecords-relating to colients:may be. released Withoutclient consent•IP certain'circumstances asrequired by:law. :EXHIBITA F. DAYTIME PROGRAM POLIO-MS . . . . . 01.i0.)1t enrolled at 1-1p901...1gtp4:p6.0.4Nplgoqpo Center.0.14 :1?1.4-06.0.0ti.:Nuff0:0 to,leave thelheijity.dOring . the clay 008y.0A.thi?$41tptoitio.raq.oitoorogo all clients to stay on-site.4.ifripg#0 day 04ittoVc4.. advantage of the ofraito.$0Vke08 and ooppl*Trov.140110,001.0 tfoogolo,.dfiy*O..A00$to the do]ins is limited dut mg the day-to.•allow stafftsectuityto-.eleag arittsecurethe-tiOrms without eilenttraffie to this end borms.will be closed each day on a rotating 80101110 are aVailable.to Clients Who have.a-desire toleave the f1idility,diwing:*4Ay,for eMployMent:OrlierSottal apPoilitatetits._AfleaSt two evening shuttles ate also available to pick up any clients Who have left and are rettirning•fOr.theitight.Clients ate allowed one leave,and one entrY:Per clay,unless allowed OtherWW by the Manageitrent or-NaVigatiori Teat-1i. . . . If not utilizing the.Shuttle.sersiices,clients ate encouraged to stay;atilie facility Clients have aecess:to.any daytime services'offered through the Huntington tteach Navigation Centerpartnet organiiattong,and.are:also able to.meet with their assigned HOusing.NaVigator:on a.weekty.basis:They also have access to activities provided.by shelter staff andvolunteer..organizatioug..Clients are welcome.to'bitjoy.tfid Commotis•Datii Computer Lab;and designated•outdoor.spacem. G. LAUNDRY DAYS Each 0100:wills be asSigheda j4ilhay day.;.0.i.00.t.day QUnts will battheir latindrtandalteliSJO•belatindered 1)St:14.00•HOti0O staff Tlus 0SiteS:eVery c1ieit adC4s.to lowyy*00,fo17theiti personal 0Qtriihg,. Nyell as 4..rego.tomiNly..b.f 4011:lino*. H. GOOUNalOHBORPOLICY-.COMMUNITY COORDINATION AND COMMUNICATION. . . . . . Ot.NV.1.111.10$1014.1.0$AND COOOD.INAtIONVITH !\.1i:GHBoRi4b0p;.:.100iNE$s.E..p AI4D The,Shelter Operatoris committed to.communication..witItneighbors onan..ongeing:bairs..Aspart:.of this: commitment,..the•ShelterOperatorhas helped facilitate.a.munber of Community-P.Orunts,:•prior•to-opening,and: can...facilitate additional.forums if needed.These Cemmunity:Porums have;provided opportmiities to.-answer any-questions menibers.ofthe zurrounding community.might.have.on.the operation of Huntington Beach •Navigation A.1.103fip 1.04irY:01.0p4.1tuyiibey and contact he posted:.".orinnunity.stalteholde.r$may call this: 'fittinbetTcg:ilirormatieriabont th site or.to,figye any V9441.0-4t)01"4e2d...The p4010..111*YO.exists as:a., resottrcefor.00mmunity mothers and will reihain connected as long as the Pt is open and operational,. Any communivcomplaints•;:todior iittittiries:.ahout Huntington Beach Navigation Center are recorded and forwarded to the appippriateAtatt for:prompt(0Q ipifiliN§)0,00gatioo...0e*40 9PONWIP‘011Y. comrnttted to at)appopriate customer s',tilut top of community complaints •ashigli priority.. 'The-Shelter Operator also maintains a website which includeS.IMpeffaritinforiation-for:coMriamitt stakeholders and clients alike The'W.ebsiteiricladea a"04iti.on.dy Mked..QUeStiohs":.Seetion which helps_to provide inStant.:a0Wers.tO comimmnity conceins Additionally,the website iriclUdes:a digital copy of th0-.5.11•61t0 001.4toof.iill."060d.NoikAbo.i.:P4110";, 40."A44.iiagen.iont..61id Operationalplaar te.betrikle.:aebesSible to thpublic; EXHIBIT 4. Limited.tours of the factlitynx.ay be ayUilable on.specific:days by.sehedtilingan appointmentswith the-Operator andeity. This is generally limited to prospective volunteers.;.service proViders,community groups who Will be. completing-atasic,:etc:, l'he. fielter.Operatorlias prpgraabr9chuyes:4yallable.011-440 and is able.tO0isSOMinate,theso:I.OSOurces'to groups.'througliotit the:cominquity.WOrtnatiou on.the.brochuros highlights the yariOus:soviegs'sat the facility as well in-kind 000 donation opportnuWeorp.also listed for. those"x,vho.wish-0.supprNI tho:gvam; the sheitot:p.peotof follows a specific set of Media guidelines and has an appointed Public Relations teata.to handle all niedia requests.. Public Relations team is.chat goi with eiisuungthat the is regularly, updated oili*pi:okte$4:.and.spOceSseS of tbe.slj00.0,00-afri thkotigh..*JeAs local media OtitletS. Communicatiomand Coordination-with.Local Police and Fire Departments The OheiterDpel'atoriS committed to COMmuniCating...andworking C011aboiAtiVelYWith local police atid:fitp• departments Oirot0:011 stages ofpiogtam h6p1o6ieftt4tion.-004. 601ity design to.progt40004611.00,.T60 WM00101110-Sheltet Operator.*t0 act as self as possible and imñinze the sho)toeslopoet on the local police and 4opoto*ots:,'T..1):1810014__0$9.000.6g that staff and seookity'0011A:104 to 16404000 ospo6-410'46.seittehsivoy.ay 4iffjotittLsitttiltio6s04t 6i.oyoeettr.gt sheltd: The:Shelter opaat0.464:.site provides 46 an ay of serviceS.Utid.Suppoittlist aro beneficial(o.local•palim and: departnielits.:These.SeNfeeS inalude,'but will not be litiiited,..to: os taff•and..gecurity.Offiterntatioued II:hours.(and on:boardtlie•slipttlo in everiing.hours);. • , . os posigotoct.heOS 0$.0004 oekiiight tof low.00tote0606t.otetots:06016416g.pereentage:.set:-. .:4$00 for thehotelip,,, O. An Outreach Team.will monitorsurrounding:area to control:issues Of.loiteriugi.abandoned propenY,and other blight; • . . . . . .e. VajpitIg.opportutifflog:(wmotoll11604i homeless sensitivity or other topics of iittercst-to Suppleirieut-67,0Stiog ileparttuct4 training, 0. Direct refet#1,aece:ssito the POOrdiaated. otry.systom to asSist.loal law onfereetnent Officers eomieet homeless indiViduaIS.Withiieusing OPPOrtimitieS;. ..o. 8tatisticaheports.on number ofclients..servedrlongth or Starandfordemographic finfermationAdditionally, : the.Operatorliieets..Withbesl laW'enforcOineut.fixmi the host city and stirroundlogveliee •dcpattvap.wilopoyetneeded,1,4w.eilOrpotoot ip.al*tp.brjng for watd operator non pet directly.to the City,. • 3.: Oimmuhic0Fertrtd.Opordina091111110..01tYi County, and Service Providers Operation of Huntington Beach Navjgationtenteris for the ptiblic:geottand to move..thehomeless.Continuum of Care as a whole;,..forward:As such successfiitimplementatibn of Huntington Beach Navigation. Centerrequireslie,partnership.olvaribus stakeholdersindildingthe City;Countyand.other Service Providers. The Shelter Operatorls committed to wonting cooperatively 11,40111.11PerPUS.OtherSoice,proyido$, community,and go,erninent•organizationato.'servothe needs oft4ellotueless:poptilation. • In WOO tiv1y iiiatUise:atictOpOtato.:atiihustNWigal.CutOr that pkovidoS.:ati array 0 erviqs frik the Shelter•Olientkl4e Shehei OperatordemOnstrateS00114oration and ikrillingfteSS•tO,ettgage•Other sotvio: Additionally,ithe.Shelter:Provideris responsive to andprovides support to the:City:Manager ordesignecOn relation to The outcomes and:operation.of the:program. .4. Policies fori! The•Shelter Operator is committed active:partielpation in city and county-wide community events To the extent reasonable andhasiblempresentatives:ethe:Sheiter Operator attend meetings.ot the local NeighboihoodAssociations and'local Chamber of Commerce when invited and communicates with neighborhood add:business participants as needed POlicie tor Neighborhood.Outreach Ratrol AVOt-tpti Neighboiliood Ottlyeaph::tatrotassembles seyetistItnes a Ve*.tO..ritenitor a 1P,Mije.t•adi4 around the.shejter:Vdritnetet,•TheAte pftfiis.-Nog*i§10 monitor,pittlipt0-00StilinegS;:enga0 with neighbors,and enhanoe:Sgety:and;comMunity•14the immôdiate vicinity • MditioliallY,:liI1004.6.1.PityldeS•InterventiOn f014 00.S ef loItering,UnOthotizedparkin$ofelientv.ehio16. .in• theneighbOrhood,abandOned:propety).ShOppingearts.aiid other I?light.A log is kept of tho.w'C'ekty‘otitroach pAtrolS.,ThefollOWIng actions aeecomPleted bYthO:.Noighborhood Ontreach.PatrOl:. • All litter and trasIfitemsrelaed to the Program are removed from the area and properly disposed, • Any currenfly.enrelled Clients fOund loitering idthesarea:areissued a warning.Violations of this:rale may. caUseadientto be..extted.frorittheladitiv; • iJnauthorikedpariog,of Clients vehicles in the neighbOthoOd are subject to towing, • :Shelter Operator WilicontaCt'city7041ated'shoppingort retrieval progrum to collect all shopping carts' found that do not:contaih items of,personat property;: • :Shelter Operator Otilizes.City-designated maintenance apps:on mobile,devicesforremovingpersonal: pi*O*ty f6.11.0.in surrounding area and tracks calls f.040. f0e**0;. • if,dijOng..O.Wrol,a.slOatioh comes tip that.ractoliaoktditioo.f.asSisturice that exceeds that of Mercy 1-lbuse,lbe designated Otyrepresentativeshoutd.be notified, EXHIBIT.A. a. Mercy Rouse staff:should.speak to..anyvitIzens Who approach the}.1.6.11 with:any issues.or:questions pertalningtcioPerations that might be affecting She heighbOrhOOd..ThiSWiltalloWMerey.House to take. proactive steps li resolving neighbOrhood issues'.. SAFETY POLICIES . . . 1. Facility . . The Sheket Operator keeps 4,.khedliteftorregtitat facility maintenance and cleaning:.The.Prograin contracts With ajanitoiial.serYiee'fb provide.sdaily:.definingservices.for.all.areasqhilized bytlients:hnd weekly fbi office space-aii4.1.lie.MUlti-SerViee•Pentet.areas;lif.additiba?,Progrant. 041Soversonally maintains.al•trund-tthe', clock.cleaningschedtile which Odiesses...each areaofthe:facility; Shelter:Staff:OWNS t4411a.r.lpiher.thaiPtehatiee-dotiesf,and rePW.Maier:Y.001'S Are,reported:to the,PrOgrani. . . . Mahagef.and,.clepen(iiog on the w9yicApode(tipAy..b $11.trOutso.04.ApprO6d list of vendors fbi bids;:aPPt034: and completion,Maintenance and cjoilipg:fertiia--.46.'nSed to track completion deaeh taakOutl.:Sttbnillteti to manageihentioh a daily basis 1he Sheltet QperatOrisleSpOnSible.for'Staff traihingand peifoiiri6606 jn these The outside grounds are incorporated into the..maintenance:sehedhle.and:rotationincluding.cleaning of:parking: lotliwateringpfplants,maintenance and cleaning of sidewalks and.patio meas;:and checking of outside lights and.furrashings. iaffiti is.reported to.P.rogram Manager fOrremoval within.24 hours. . . . . . The,.$helter Opel'otq io.;0010:041 p41.1.0.41ta104:q.p-Wft0,P010.106.101,i0400Pt the premises $11e4i. TRY open fooao drink is allowed in the dorms'anCtsleeping areas,with the oxcepOpwof Water.'traph$hgshre. emptied till-rougtiputt49.4010;01 areas as they full Inspection of pilot,04004011901Cors:.oto. conducted for any items that would attract pests....:All:staff.recoiyess.4ppiti#*1.11010.grtor.thp149-ntOkotion common pestp'as.W.Oli;as preVeatieriar4epatretaleegprO„:APW:dapirel ovipAqylscOntracted by the. .S.hciter:Operator and.comes regularly to spray for bugs;checkrot 1n.i.Otation.of pests;and performs:other pest ..preventiop'oreXterthinatiOntreattnents-that might be seen on theirvisits 0.1'004.0 by.staff.. Once outfitted,th6SH.0.0.1.tOr,OP6tofor::Will.orfoilo.ii**troil$'411d1)Oktiialot.difon0.0f.the.WallrbOtitited anteMatie.:04terhadefibrillithr AED)and report deficiencies and needs to the the department Shelter staff will participate with training to be 06404 by the the dppOtttiOtOktb0:0§p and ititifilteliiico..of.11 -AW)... :MtootkitS.are.alSO.aYallable:.fOr.:ataff to achrtitaster in case tirbgeVerdOSe....Shelter•Staff:Will..be'trained.in the USeantl:piainte.nanee.e.fthe.above Mentioned toolS. 2. Fire And Earthquake$afaty •Evacuation.Plan..for Anibulatorrand Non-Ambulatory Residents . . All shelter staff are.trained in pi safety of everyone.in.the fciiii);.:.:staffiespond quickly and safely when hp-emergency,incident;or natural;disaster'Ocean:.Evacuation Routes ancitxitS are posted in each major area:offacility Aa.evaeaatio.aTeiar.outside•ho-beew designated to the rear of thebuilding,neiti the,stomge. shed on the.nortli;;.eaSt.corner of the.property, EXHIBIT A. • Inthe event:afan.enierget*the'pretent,Site lead chitifik theeniergency v.ilLnotit all stiff to: evacuate,call.91.1„and direct the evaCifelionitself...Staff will be assignedto oversee.the.eVacnatianofelientSlii: efawork.area,Staff will Check client areas,assign attistancelqiian-aiiihnlatory.'end disabled persons.,and leadclients.to.safeWIhron4h the fleetest safe evacuation Staff will..assemble Clients outside at designated evacuation point,read:bed:list for attendance.and.:Search for any missing clients as Safety conditions In caseof fire these'additional protocols will becompletbd:: .The.Program•Manageror leadstaffmember will:pull the nearestlireaterm if lt Is notaiready. -Sounding;the contracted fire,alarrornpany.nieriltort the.alarrn and Will Initiate afire department responseininiediately, • While evacuating clientt,staffWill attempt to close all If safe to dotoi In order to:redncethe 5or000 of*.PYt4o1.14 ir • 1300(0..04tir.ig:afoor0;tijkPrografTilvIttger or lend Staff:AlerrIberwliltOtCli.1400(.0ffiend.to the. • d.Ofta determine if the door is cool the touch:Then they Will..open doora Oack.4:061(fo. trnake,:and .....m edtalef eperi.the dp4t-encl leave the building theeVecf.fatipn.rneeting•paint,. o if thedoor is hot off,h0S'SrriOkeenterih4:the,.fOOrri.0.kstirid•the.00,it will not opened and staff Will.10d Clients to.1Vte:Via the:nearest Safe. . • • Staff Wilikcate.and'use appropriatefire extingulthers.iftrainedan.d.tafe.to do:so.Staff.will he, trained:of the uteafire extinguithers-uSing.the PASS acronym(Pull,Ainl,.is:Oupeze,sAiee0). 0. When theFire bepartment-arrIves,.a staff person wilt speak to:the officer in'thargeand give.the officer.a set of site keys.Staff will openperirneter fenCingteallow fora quicker.HISFD response. • .:$taff WilliCentaCt the Pfetoto lyWiager. •their pr'pxY.aSooaS.0.0.1.4ff.00t 00 site, .. %if WillrepOrthiCidentInd procedure in Incident ReportandStaffshift nateS..OS Clireaeld.In shelter If the weather is inclement and lithe evacuation will nOtt*:$1)01t.a4ftiVilt: • Contact the Prografil,.me nogerstp:Menfify:evacuation and If.assistance:is. needed forcItent'thelter;meats or s.erviCes, • Contactother Homeless..Providersforservices as:needed.. Fora false alarm or other short evacuatio1i,.staff will direct occupants back into the building once the.Vire. D.epartinenthas:detenninedittalie safe and authorizedreientry. EXHIBIT A. • 3.: Fir.aPi*VplitiOriPressCoOprO.O. Maitington tleach•Navigatiott Center was•torovettbytheTire:Depathnent fOr all fire-codes,ispriilkters, .alarmskatia:ckits.,pribrlo set vice itstalled:bothitside'fhe facility and outside on theocunds for safety and irreompliuneevithall:codesa. , . . . No smoking is allowed his*oi OupidetheAilditT within 20 feet of d0OtS.A smoking section is designated ondo$isvggc4 1.0 tbo:010.tooiipAtfp area.. Fire.IDOlte and Documentation Fire,drillS.are boadueted.atleaSt 4oarterly.DoCurilentatioll afire dulls are kept for thredYears ifi:Shelter. Add the evacuation drill requirements ft'onlilte.C:Pt .403.40.1 Orialp occupancies. An approved ITT :aaNy. aveatollgpflea:fillicecgdapce wl0q0Opn ADA shalt be prepared anti Oak.lielat4:111r:atopp;M90Up4, .00irotowlw.:.6cc4pogips:ihol coiwy-Ath.sdetiolis. 030.14 diagram depicting •.(isks tiVliettialon that's.Aall'figi:Irptted.-iiiicdritibuta,:. :platy adjaceat,to'ayeiy.teqiii ted•agresVdacitfiatabac hotel or'nititel sleeping unit •401.1:6;1.2.taieltency duties, Upbndioiy..of.a ;Matt stipetted;Mei hotel aiid.moiel.taiplayeesAtall .potorat-o*f.90#114.000:.• 1. Acthrateike.fire•Affaapteiii,WhCreptVided: 2.Niapiytheialliefiro ileparthienl: g:Take Ottip'falloa as preVItit*laepacteil. Fite.IftepeOtione.andEXtitigiiiAer§ Tho.riwoodAt annual'fire lopectiopecordkeport:shall to posted a designated at ea:Of Huntington Beach . , . . . ICiayigatieo:Center.facilityAhd:i$14cluded m the ShelterMafia01Pent files e exthl,g4igiors.01011 be located ina manner so that 410 navel di§.1PP0:40$not exceed 75 feet. Al l'extingttiSiterS shall be mounted as shown;in fiicihty plans and in ovi.oatiltwoo..Vir6.0ktingtiipher4 Shell to 4141)000 month ty:hy Navigation Centei.:Stait. aiid ser*ed.,Unnuftliy.by'4 liowsod•COMictoi. • 6, Earthquake Safety Earthquake.0111-d,00 d00,400.citiortov*off,The evacuation itototoOordoo400:00,1lie:swip:'as for Other hatards..A.clielittallyhd:SearClisWPill'he.COiidheted bilee!the.eyaeOatibii:W.004:44 case.ofan.adtuatearthcpake that causes.damage.to.faCility or..grounds,the Oommunitypeyelopment. D.ep.artmentvill.be called to inspect the facility as Won.as safety pernifts..Clients..will.be.eyacuated.from btiilding,and transported to.sithershelter.aaneeded. EXHIBIT A J. 'SECURITY PLAN Tho.,$1101te.r.;0 ptyptp.i10110vo:pOli00'.0110 p.r004vtePlb0'p.r90.X.40 the vc1utitoo.N.'111:10 to:00111ity..4q0 strives to piovide an atrnospjiei,e thtt piomotes 04)illigiityi.04ykOort fpi. signs.00911.1.10;.:400'0.0.011t$'..i6.0010.'4,150.f.01'.0140Y'0§01,46; 1. EiigibiiityScreelng Packgogst woo be referred:by a..referriitg agency,.No person..validated on a sex offender regiStrt(ex:. lylegan'staw):can access into..Huntington Beach'Havigation Center..Additionallyi.nopersoirwithan opeti felony warrant,or convicted of arson-Will be all owed to access•thoshelter:propertyi•The Shelter 1Operator works. Cooperatively with local.law enforcement to screen clients for open warratits.Thadditions:Program:Staff utilizeslittpi://www:nsopw.gov/to-screen:forstatus..on national•smoffenderregiatries.„ $0001'00.00.0'0.1100$: All clients are required to:enter t heShelter:in:a.coordinated,peaceffil,faShion.. . . All clients pies.eaidetitifitation'npon.enfty..Clients without valid. .alifentia identifteation.cat are..given .spoporO:v0...sokos..t6:: 00uN a valid.identifieatiori caol,,dientsialsO:jeeehre:a shelter-specific:ip to use fOr. 44.110.i461)4)1.0i4.4:010.4017.101-11111k:01600000/14010it stay, All elientaand;theieutottiog .are,sareened and checked by seentityperSontiel,..utilizing security.wands: (Metal detecteirS),and:IVViSual inspection upon eaehentry:ta,the faCility...Any.found prohibited..:items are seized and illegal cOntraband is destroy.ed.P,roliibited•Reinsircludo(bmt are not.iimite4 to):.weapons,.explosives,• flaittinable..or vOlatile.aubstanchs,.illegal drugs,.controlled.subStances or drug.paraphernalia,alcoholic beve1a.ge.i„.:1i1O-haiardeuSiteMS:griierivirotithentally harmful goods.,.4111(*:eXt6rigiVe.liSt:of examples of Prohibited:R.4MS iselearly.poSted before:and•atithe security:checkpoint. . . Itaiargesamounfotnarcolics,,or a Significantweapon:csuch as'a liteatinji&ioeateit,}IBPD wiIlbe notified. . . . ieit ;sign in tiPerCentranee,and,Sigti duttipOli ekitl..Min the Wilding, 3. On-site Security Personnel Ttfosheiter OperatorprOvideS 0,•.StiffiCientittnnber cf.traineci..Securitygnard&tO enan'te-the S.aretY orolielit$and the stirrOnnding.i.feighbOrlitiOd,*2/1-1.1000.adaY, gecurityls:on-aite atailliines,and conducts security roundsas necessary;andlatleast once.eachhour. $etnyity gua0s:aire:atationed both ihOide.and'ontSide tboShelt4..t0 011'Stire,maximum eb.-vel'OgO•• Security..guardS'are.aCe$sible:and.Via:Sle te.clients,and survey facility for any potent noneents..Staff and seetnity.cOtruntinicate.•Witb each other via:pcinable:.electronie:equipnient(04:2-Way radlOS).. geotwity-auards.are conbactedihrouglia thud-patty vendor.Security guar&catty handcuffs and the straight-stream:get pepper spray.The'vendor ensures:that:all security staff are regularlytrained and updated as Security,guards receive.lionielessnarSensitivio,:.Z.ainiii.OlironglitlieSkeiter Operator's resources. WMI13ITIA If a personal so6r611.110pds to be 000101.qt0,it shall be doije by security guard of the sain gender as the individual. 4. Staff Plan • Mercy House.staff-will be on site operating the shelter including the fellQWingpositions. . . • •••"....AM Logisicsi:•::. .• •. • ••• 5.Arv.1,---9:-A. • ; •, ••.• . . . . . . . . , ....... . . _ TAM ." " 7 Days , . • • ' :••• . ' •:*: • s' •41vitotistit '4 ••••••••••••• • ---•••••••••••••••,•••••:97..AMat:PM :••••••,' ;•••••::••-••••' •••••:••••••••••-•••••• •••:•;•••••••••, • •• MID LogIstics 11 Nv..(;,a134:v.t.... • •••••'•••,:::'• ••:•:•.;:,•,. Days •••:•.•::.! • ................................ • . •••••••• • :" . . . • PM Logistics 2 •••••-. .• •••:-.-•.:4pM.•:.4;:$.15,M.7:,.:=.7.• • • 7 Days . • : PM JanitorIal •:.; ••, ••••!3:PM,...7-,PM :'• •• •s'••• •••" ••• " • ' • • •• ;Ptc4.(-.06(js.::3; ••• . •.1 ., Fq4:: • ......... ., . . • .:.••:••••OverriightLoglstics2 V ••• .• 1.1 ••• V.• . 7Days • • • • • "" • Overnight Logistics • al PM-7AM• •-• ••••• • • ••.• • • ••• -•".•• • 7 Days .•. • .. -• • • . •• •••••••.• •• .•. •••• • .. . •... . • . •• •.•• • • .• .• • .. , . . . ,.... . .•-•• • •, • • ••••--•pp0.:01111.p.rp • ays • •• •• .! AM Driver/Support 2 •• ,;2.;..-..--5;$0raro.•,..1.. .• • . :•••••, .: • Pi,11:0.1*e' ."7. 130pm pni 7Days -•••• •••• • 1.11.40(.1Ver• Support • • •• •, 7 Days •sr..: •• •• „.,„.. . . , . . . . Housing Navigator 1 9AR/Y.-5PM Friday .. • . • Monday—Friday . Housing Navigator 2' 1PM P.M • •• • • V.Yeclh.g day-Sunday Navigator 9 AM 5:PM. . . . • 11,6*fii..N4V4ikOi.4: Wednesday.—Sunday . . . . . . .. • d Monpy • • Housing Navigator 5'. '• . g•Af.4::,•5::131A: • • • • •• EXHIBIT.A. • .14i0Q Monday T Friday. Oata•:Entry.• • . • • • •.r,• 7•• •••.. •I._ '• •••''• c. ,•!'•71 !.;"':' ' r'r' PM Site .7 • /Days •••••••-' • 5. Security' Time Seeurity"Guards • • . - • 12ain-12pin .3, 12pm.-8pin. • • 4 .8pin:-12am 3. 6i Security Alarms and Cameras. thintingto Beach Navigation Centel is equipped with security cameras'both inside and outside,door bells and pottable•commilaicatIon.deyice worn by staff,Staff also has access to pania:blittons.whiCh can silently summon:police.to the facility during emergency.situations,. • cmi monitor•foOtage via web based S.01,111t)k..:$.'OrVel%.0h.0.01PL.i100 at the seeitritY„deSk and'adininisttati.Y60111Ce att.* Surveillanco.footage wilibe provided.to the City or.police departmentupottrequegt,in.nonjunction With a :criminal investigation: .7. $eourity.Lighting • • • SdOtItity.11ghttrig.is used both inside and outside the facility sto.,tiAgfilfghttho.entraficOS and PArill$;10t... :g.0.0PrIV.Off00.1$14.Y.4-114b.10.0::escort any.poison the:paiti4glgt or P.tr.Par..• :si00110.1011g:"pft.0:$1.14§0f. 8. Loitering Policy ;C:lionf5ar 'not.AilpvyQd..tity igiteriii the surroundingnOglibprlIpp4,......Subsequent 'this.riti.ditStilt.iti watilitWhiailttay lead to:the etieiespfogitni eniblisnant being .F,XHIBIT. terminated, The Shelter Operator's Good Neighbor Policy includes random ehecics of the surrounding area to prevent and control loitering issues. EXIIII3IT A • 9. be-escalating:Conflicts All:oiooyoe.000ly:0•04iii* knOwn.:to lia:.helpful.OreffeetiVe CaI4ting,eonfi.'OntgionS. 10:: Entrance and EXIOrgceOgre. All clients:enterand exitihrough one main.entrance.and security.Cheakpointi The:entrance is.:equiPped.with. security cameras,inside!andoutside.theAcility Each areaorthebu.ildin&is..lockerkvhen.notdn us;and.the. Site is.'zoned",soth at clients,only bay.e..access:to the.areas-which they need.During sleeping.hours.Clients will have restrictedaccessio other areas.ofthe.building.The-.staffoffice.s are only availablebrappoiiitment, Aji-Oients:ppSt.,presclit.some kind of ID Upon.Crttryi.and theirpersOn**oging aye Searched by'secority . They jg in pan entrance aild sign Out utitin,e4t fronflhbUiiding All.OlientS.entertko'prcipsOtyl) bot$buttletit§,tho motOr.yehicle,cliehtS are eSCOrtedlfrOMte designated.. parking:IN.:area ani bn.S7thigft drOp off area tOtho;ShaltereptrOnee. 11.. poilcy'regarciipmptorgge ofclianes possessions All clients access to limited perSonat.storaO.Space.Each alielitiS.assignede lockable:storage.bin and lockto,go under the bed:for personal valuables. Clients are also rassigned:r011ingstorage bins,UPon`being.asSigned the rollingl)in;clients must sign a S'toiwge. ffin Agreement form AtiCh statiesthat-staftik not responsible feiranyiteitig that are lost,stolen,or damaged... , . A client may st9leli•Or49.041 Ofe.ott,iri.,.thdi.i'*goO.bitiitO the b4p4Otyivifh:•**ii it oti410:00.0,erbi.w0.4.e.. and lip.OfelYr011e4t0 and kotioho.kifi#0.40 go4;(111tappt reiling.StOrage bins#14y't?p.lippts§0,*ith staff supervision and Only during assignedbouts dtiri4g.**..104.0010:dicet§may he accessed at any time dining til.0:04y.ptber than out",Whenever a client rotriOVe8 itemsfl'OM the outside bins to.lring.inside,those iti1dbe ii406t0.by'$tait All items are storedlor the:length:of the.clienas slayattlie shelter:The,fightto store items::on-site.may.be. revoked based onNicila.tion:of rules and at thelnanagementl.s.discretion.Once a client has exitedThe•sfietter program)...anypersonal effects.may be storedifor up to ,days if needed;after AVhieb);:the,property will be disposed as Clients,whobave.exited fromtlie shelter program-mist contact staff to set an appointment:to collect;theirpersonal belongings.mithin the:1..:days. In the event the client cannot'come:to'otrioltbio:hor own.proliqty,.*:/,ii.je•ploy:0409• choosing to pick up theik:eitectshy filling out an/!:0019..rjp000 for Release of Property fortn The. client vill be,responSihio foi asking then designated contact p9pqn.to.r.*i eve piopet ty,if needed klhOod extension to the leiigthpiopei ty is held May besgrautea.toilerOgent oiremnsititiesi atid only by close coordination Avith:managernent., • EXHIBIT A. No,Prehibiteditems:may be..stored inside the:shelter. Outdoor storage:will be kept outSide.of the shelter's. security .boundary„,Limited Prohibited.Items may be:stored in•outdoor bins, the .shelter operator does not. actively monitor whatitems ate kept antdoer,storage.Clients will golbrough.a security screening every time they access their outdoor.storage, . . . . •• • 12. Policy Pertotoing tosoottillott,b(diiots, pecip.prtywataff TherShelter staffhas.thorightto inspect all storage areas,includingrOIling binsondflOckers„to ensure compliance With contraband.poliCies. , . Iftkoitibited.ftenisi.nre:..Seenbeing transferred tOfa client's perSonalfejling biker JOCker,01 ff:#*170401* reasonable suspicion that there are Pi ohibitediteMs inn Client's belongings,th4'0000.00A010pgifig.00. he,„0aithedror safety purposes,with*,without o*olotpra64..:01,10t$f40:1044fro4.0.40 10010..goi4d. by the pog4111:fo this 0404:4.. 01.i0iitp400:s:t0 00.ithott!ffykyo.t00 ;.*0y.iyipo supply management with 4.. copy of then key oi the q010.)440011,..4Y'llt141.1410#0..locko may be cut if needed.When inspecting4..0#0nt'0 belongmg without 0101',000ti_piio staff persons are responsible foi the 8.00rqk.M..op.t11.011000000D:j signed by the client 4ttiipkalig4k6.When items ate found it the elideg.0§0400#14t ate not poo00.00lioi but: i7•0.''tilo'llot..04010.f0f§tcg4g.di:criogoAosoft.o.vb4y0:tho staff ilispokaA.0.1tom 01 they may storeprepertyoff site premises at.theirown cost Olients..are not allowed tO;StoreJteinSiii:#10. $10.7oodioglieighbOrtmOd‘ Staff reserves the right period of time When a Client will b.e iiiligible for re-entry to facilit'y if. centrabarid.14fOund,Length:or ineligible,time will be!,irocuniented-acoAlitig to ihe:"Exit and Readmission Polities'. 13 Poiwooieopeosfoo..0tWoapowQ11.-altq Na..weapons or itemsyhiCh the staff identifies as being.:dangerous.orobviously:capable.:Of harm.may be. brought:into the:Shelter.Any.belongingsThata.Clientbrings ititothe.$uilding must come throligh:the dedicated security checkpdintsothatsecurity.cansearchandinspeet them for weapons or items:described:above:Anyone: found atteropting.to:bring:these kinds of items:past-security:will be asked to.immediately leave the premises and nei0borhood.ofthe fa cility;Sh arpobjects such aslools,knives.or scissorsmarbe.stored in:outdoor bins, but.nottaken into shelter Living areas.'Heavy.orblunt hand objects like haiiunei s,batk or crowbars are also not allowed hrthe:faciIitylor Thesame reason.•Transportatibn off property willbe offered clients in this situation if safetyallows. 14. Pe.b001,We f0f..00tOCtitig.Póttce Tito:intention:of the;Sheiter Operator is-to,aCtas selfsUfficiently.as.possible and niiiiimi2ethe slieltei's impact on the local poliee,department.This includes-ensuringthatztaffurfseturity.are trained to..prop.erly manage and:respond to pri'array4f.di sittiationslitatInayoCCtit at shelter.. . . In establishing apt o00#070.fot 404011g-14o,the§11040r plierforlyo40o0peotiy,0fy w)th#1.0...10o0t. polio0:.#opatmoot•to establish.4101tor policies and preeedur.es Oh howaiia when to...00ntapt.police conflict . . . • No14tion.xd*40.ipgoboili unruly 6011gyito,.1.01t6r4 0014propoiv;mental holt#Y04404;and emergenciesi.fpt-1160-opergeoyinciOdigs.which MeOlaW,enforcement:attentionifstaff Will calltile 111intingt0g Beach polio Departinclit nen-einergency.line nt-(70).06005, 71:40:1$170grain established jnd follows a simple 91 t lit0t00.0.1...1001)#0:0111.1g with incidents at tho:Slielten All staff inerriberinre trained.in these'proCedinei.911 maybe called Ihr any Itiodid.41 oiorg000t,vio.rowbotivw E!XHIBIT.A that-egOngeretbers,...and SUiCWa ideation,In:the:event that a client requeSts:91t he called,staff will take a. quick inventory of the situation to...deeideif:911 should be called immediately.orlf it wouldlie MOM 0000.i**),use hp..41teniate.Sehitt*Aireetingto urgent.01:e;Noilt•Ontex*itCy ambulancershuttleyides:lo thellespital,.Or'if it is a!inediCal:COneerti that can wait until the client is able to beaeenby anurse or physician Orkite,..iturse or a tele-thedicineappointment. K. .HEALTH.POLIQIES: . . . .401109kOOPIng 15000s The Shelter Operator is.committectiO;and undeilStandsfhe iinportance Ot.maintaininghygieniei sanitary. . . . environmentsfor the well-being of ClientS,.volunteers and.,4aft,The 8helter.Operator.maintains%written, Standardized housekeeping.procedures. Each proeedure:has been designed lot thesafety of.Staff.Andelients.and forn!consiStent,,highstandard of housekeeping.' taff areprovided.witittrainingln thewpreeedures,are m r rr onitoed in pefomanced ther potedures.,:and.tvaluatedin their of them.Traliting.480 includes education on differenfhazardous.materials With whicii.staff.May.'COhie intocontact when dartying out their'assigned work:tasks:The..complete list.of.Procedures isincludeftin Shelter Policy and Procedures Manual.arkiniade available to alLemPlOyees: • • 81teltet 004:TWOS*fbi eleaning'bfiho..tOcility:Thetengh daily cleaning all elient areas include living mi.gtetS,:serVing.:Aud dining ai*eaS,and yninnOnateaS are 4n6:Using institution gngtitanti7bgeterial products;Bathrooms,showers,and,eating'.areas Are-given priOrity!attenti9n,.The,serVing and dining areas Opaxiatooebi‘cliflgto stilefMAItti 800p1T7c1.s.OTOrOdh.meal.Office spaee..is.clopOil Weekly'Or as needed by Shelter•t:a.ftott ortnet orgobwoofg-ogirigtli SpaCe, To prevent cross contamination,clients are.encouraged to:store.p ersonal toiletries in plastic sealable bags on. their bed S when notiin use...Clients are asSignedarsetoftinens...atintake for their,usewhile.in the shekel The. Client is responsible for making and maintainingtheir bed each morning:Staff washes linens and client laundry. weekly in hot waterwith.bleach!(except when cleaning clients"colored:laundry)unless special circumstances require more regulat.eleaning. All staff practice:universal precautions inikandlinglaundry;cleaning of facility,and gene!.hl elf-health.ore. o Staff Wear appropriate..prOtective garments(i.e;gleves).while.completingtasks; .Staff.use.recommended;disinfecting.cleaning products for each area offaCifity; :Staff practice required hand-washingproceditres o Serving staff are.trainedin and practice required food:handling:procedures; All Client:clothes are washed upon initial intake andweeklytheroafter; o All lautidryis'handied accordingtesafety.anciwashing procedures; • .Staff and Volunteers follow a set of Program ftqles and Regulations for working 40/contagious. The outside.grounds.are included in the housekeeping standards and sehedUle.The facility's.outsidespaces, •parking lot,and green areas.are cleaned daily.ftom.debris and litter.Chairs and tables ate cleaned • according to agency,standards andnore often when needed...Minor repairs of the facility and:grounds.are comPleted.by-the Shelter staff..Anymajor repairs:or work requiring specialized training..are.:completed:by approved vendors. WaPINT,A. The:client engagement-areas:.are also inchided the:housekeeping standards andseheduleThe:Serviee Partner agencies must adhere to:housekeeping procedures,as .outlined•in their MOO Jagreement, Service Provider Partners are expected to.respect and keep theitareas clean after usage. If space allows,clients are permitted tOog.peti.clefipet(-ps.-Et dog,cat;orte..cogt*e.d.:$eryiee-pOttAal., excluding exotic aiid Only registered aninialS:thatare..Spayedinenteted,ba:01)rosef.Ofeurrent:licenSing and VaCeinations in.Orange County ate at facility Annuals coining intO the*0*iliu.0410.1)614t.140,.Off100.,:alcs.O.t othet pests/paiasite.s Animals gfie perittitted to stay in the shelter and living areas and must stay in the:proVidod kennolkorOn:a Ceintolled laSti-w.hile:On.the.grotinds.;: • In order to•confirm.thafan animal is-considered:a Service Anim4-staffmayask if the animalls:needed•tolelp With.a.disabilitythatine:Clientis experiencing;and What:specificiaSk the animal:can:perform.Becauselherels nolegitimate: erVice•Animal itegiStryifno,registration,..8erviee Animal lamspedial tgKor vest's are necessary: . . . . 11.0)*Ith.00well:-beitwotal:p#iipol$:Igoot intg,th .`.010.*:j4.the of ownet Clients tougteeafiod.000t1.4 aftei then animals,and Sliolor.S.taffWootogiikoitA)PrOtia'1:000,although anunqi food may.1)0.:rogilioty.ayaleJltrotigh donations.ftOnt'the'progites.Docooft..etiero!..ivho*e...unable to:'0re-fOr'or.feed Op*pets.:01 ePproteoptroi41001 while at twsiipiter-00:4e4 to retilOye.the pets h..04 fh0,taajiY.146 OliJ141:4040044tiy:4 004tqp.0000igitoficytroi40 tottlio.)topital Weo.thepptiept.i.0 pble.tp,epfe 0.04 ma nitain dfreet centrol.of the animal dat mg the trpospert-.pp4 hospital stay most cases the-anitnAlsiionktpogi**the g)1pipt'whpwth6•00t roelkai as on.dgoixey:tompori.t9thecospol.,To this et1:0;--011040m4(00./glAtOmiliotgOW0:00tget tut ii10,:f9r.th.0:-411i#W Ifthe:Shelter Op.e.rator:partner$•witha VeteriNdan,clients may be•re9uired..to keeRreplar.petrhealth nppolinthents... . . . . 3.• PotsttMottaid.Uso of AlC011010011.000nfrollod Substance ....... . The:Shelter Operator hasstrictTolicies:prohib 44:the possesSion:or use of alcohol:or controlled.substances.at or inthe:vicinity of HimtingionSeach Navigation Center anditS Shuttle Pickup Locations.by employees, residents,clients,and general public. It IS•theTtilent.4.the Oelter'000r4t.etto...pr000te op.te,healthy ppood.petil4e0lialoliept'for-eyokyope,, $.tptcreeogoothfitthell.11.00)and/or exeosive.pse.ofdroo and alcohol,or the inappropriate uSe.of prescribeddrugs is not 000upty4.toogte living op0:00104.41§.11.*.0jootivo:0040.$1).eyy Operator to have an enviromiteattig is ftee: •,oitl the iopepee.bteootroj.)04 substances 0.1410011.0.at all tunes On premises,The u►ilawftil.put chase,.possession,transfer,manufactut ing,distribution;dispensation or use of any illegal ding is hIcooistwAyitk.fbip,-61*.tive-ot ppeyglpgt.p.saf6.. ..d.tOicient!Ammer and is.:strictly pi.phiNte0:44 is..eeptraorto:pti4top pf$1%ihgto411each NeVigation.(entei.. In addition,the possession of any 41cOhofic beVeoge•is striptlypohihited: 4. Policy for Drug Possession Staff reserves.the light:to rethsecntrance to.apyclient who is netieeabjysunder the.influenceand-exhibiting.. behavior•that is,unsafe:.or inappropriate.dueic influence If alcohol,illegal substances,.or paraphernalia.are found in client's,possessiom.aftertheyhave ocmploted,entrypaperwork and necessary;security•screenings;that client.,maybe,:iSsuedan.ACtion.Plait which may restiltin the.termination.of their.enrollment,depending,onthe type of cOntraband.They may be;Oven a time flame of their next eligible readmfsiion,date.The.illegaLdrugior alcohol is..disposed:ofand documented by twcraiafffollowing written protocol ma Poticy•andProcedtres .Manual. 6. POOstiiity;Use and Access Pre-s."040. MedicatiOns " dients,:are,allowed to hoki and control their own medication,provide&thattheymaintalma cuffenfprescription and that the medication;iskeptin the appropriate orightat container:If a medication needs to lie4.eirigerated, the medication igp.aCkaged'anillalliled witkporson's.namo,,bed number,-andname of medication.and placed inside.a•designatedloCked.refrigerator•whicircan cnlY be..access.ed•by staff:: Clients whose medications are ttntedip thc•loCiccd'#•igoator:can rotri.ovo,.tham.as soon as possible by placing a regaearte the taff on duty, The etiehto ate.1:00hOble tb'y the!•safe keeping 4 and taking their.001. medications 8014limits of how they ate pi•:00ibe0..Only Ihe,.pel'oti whose name is on the medications is 6. Clienilise of Over-The-Counter Medications . 1,1.$o Od:Storage.* e -the.:CetinteietnkfplleW the:..Sairie•nbliCy Mid procedmes.:.of prekription Inedication$;:althotighlkntifiCation cannot b.o.Veiified iii thiscase, Client Access Emergency and Medical Oar9 Clients can access medical carc at any time They should communicate to the staff on.duty:thOir need.for 60E6E066i-1f Optailile.. If a client requires first aid items,they may access from a'shelter sstaffrnenther at the:service desk The staff member may.assist the client in basic•firataid tate With the Clidnesspeitnis$ioll,:0 he/she will be.trainecl .innsinauniversal precautions. . . In case-Cf.a:Seiznre;staff at trained itt:aPPreptiate;Safety precantieng:an0 call for&pp ortf4ng the '1echcal Wing staff 911.if as*ure'peraists.er causes bodily hatin a.elienspee4 einergeiWor$Crioo_kncdical ICart;lho. taffOndtitysWill call 91! and tolteiw.the 911:oper4tet'$.1.#0e0hro;In case of an injuly,staff will not ffioelhe'ebent,:They vil1 contact Ow staff call 911,and if the aehtik.ottehwet*'eheek•fprEsigpsOtfifV,. such 0:ootnlai'l#Path*and iidgixi-cm if needed,$0iff',Will be CPR tiatned tin ough the Amnei ican Wart A.$.$.601attOti qi thç AmedegX1te4 cet5$*.o.t.ttOW*H067,0.01y.Q%by the:tit*.0epotti:leht.;.()A6,.staff 0)000 01 ti. ii1,0.0. tc;ik000.1110 client conifoi table and YC6.0,'OthOr:Client ..aWay immediate.#00p,'whilo.anothormtaft membei Will wait fO;r•medical•pci'ponnol,give the0104lperoofha. ihrorpioleo aboutclieOt,and(Rea them to'ellent...Fer:UPP-eihergeneY incidents,staff Will*oog the situation ,and cbipeCtthc.CliCnt with an appt*ipi•iatq.CateprOka.ck.O.th:a$:ohtsite'Medieal partner,nitcht caie,roferral 0000.1,.(iti 'eas.thy-da$e basis.. • :k.k.141b1T. Program staff are•otportotbo4 Onthnee.:Of the.0..erdOse.:reScne...drugAnOWn ai Wean,program Work with etinunntlity paitoor ..opa giistiibtitot§,to enSitre,that•Narcen-i$:a9ailable ittSh*egic locations within Huntington)3efichNO\iigation center; The Program Managerwill be.called'as soon as.possiblelollowing major incident such.as the seriousinjury,, overdose,,seuat assauft,:.or personal injnrysattributed.to a hazardous condition at HIWC:sAtter.ally client emergenerorincident bas.been,controlled,'the lend staff member completes-anincidentikeportform which Will b e:sentio.ihe'Program Manager and Iiigher4evel:staff'es-needed. First.Aid Th)ppli00-404 PfoCeduilis Op..gheitofh0010 ad/or*cheat partner 40101 atci popflos.4y01101o:otWOiliOs.The rot aid kits. . . inspected monthly;updated as:itero..e$pireand i,e-stocked after each tige.„.StAffinonbe0*e tr4104.tipoolly itEtbfiyors:410.t0000tiOA'bfi0o•:•fit4 aid toro,roOlYte»t01 400100ri.ptp.,Aby incidents occurring at Huntington Beach Nayigation Centel requiring first oictor other.emergency thediCalintervntion are.doeumentedln the. daily.report mid an litoiOnti.l .ppinr.tis prqpqoa.qn4 sent to the Ii4.'ogrooi.:Moogq:004.0twilia.600,61$t404$ necessary. .9., Poildid6&PrOcediirefteDise6.selPiviiention. • •• • •• • • Tlfo$110..tq OPONOY-1A Prot0,01A.fpx..povo0.0.wi.trpotoot,40017(* i00,044:06.conditions such as •olzoK0%diabetic episodes, .000tot boltii.00iodok lice;bed bugs,influenza,and.0i114•OrrOnnicable.and contagious di$040S,And..Witi„Opqate:in:00iriPhanee Wjtb.gitiOoodo,*otb County Health Agdppy.alftftho Ceutci b,Di$0*Onhtrni.,01100.W.00,00,004't4r VirOXInpoo,upoii Jotakeloitto 4.01tot plboit.th0:00)ca oxpoiog[tho:sboltotto:botootobioobto disease Umveisal pi ecautions are py#tidtc1;at all times hrhandling,of 01i011t01000000.04131.;and inAt 001110g-Pf'PrOiPt$4, Whenan..accident otinjury to[en-employee.Or client.0C.CU.MOr when there hos b.emdarnage•to$heiter.Troperty; staff follows.a.set:proto c.01. ich includes: • Immediately sittiatiOn • .Dealing with,opv injuries • Securing the accident scene by obtaining names,addresses,and oboe fobboe5.ofwitooso§..if possible,taking photo possible,and noting 0111400.4.1Pf07.00§000, • Recording all odoesoty.ibtatiltiOn to complete O.tottriel report • Not accepting responsibility on of the Shelter 00fdtspr, o Reporting accidents and Injuries within.2.4lieurS-Ito.insurance carrier. ., . . . If.a.,elient:shOws.Syniptoms of a.'Contagious,:diseaSe0Otlier public health concern that Mightlhreaten anOther, pefSon,the.Q.peratOr.WAISeekand:follow guidance of County Health CO,e Agency and the cootorfor•pfo•a•so •Control in gliot4-.0:0010,.Iftb0.104K•oobooro. 'sqioti§enough,staff ipayreqUirethat the clients. irnniediatelYieaVe.tO be seen/evaluated..:4t-a ocaI liopitál if 4'.0boot leaves due diSease,.the bedding and client's clothes.40 washed;bed 61. 04e.d,.,011.4.i.16010g.:t.opihoo4 on bed C1400114 belOngingS are stored in deSignated.orek.00d)104 for.the niaimutu amouit oftmie portriitto0.Tbo.'00to 40.00 to coilfoim to best lieWthipitet1000)iti.#0000S. Universal precautions amused.for all handling of clientvossessions...Staff followsilland washing techniques. reeommendedby,the Health Deparlinent. EXHIBIT A Allg4f.fare.regnlarly tested form as yetiniked.hy OSHA.stal'Oards And writ*IStli6..$1ieltet OperatoeS.Policy:andProceditres handbook:If a clientshows symptoms.of tuberctilesis,•the clientiS.sent for medical diagnosis and asked to receive-a T.8 test.Ill testing can•be made availablelatlientsihrough the MedicalServices on-site as a community health benefit: . . . OP..60rat01!will gat A)to date and Wc0.00*00•V10.):g014400.004.federal,:$(4A:.g.04.1901 hoikoato agencies,including the CDC mid County HCA regardlng'Safcty:protocols related to 00'0:5-1.9 and any Other Oonnimnipahle diSeaSe.. FOOD POLICIES Provision of Nutritional of Clients: ..,.. •. The'Shelter poo6topit,tivide§ii.lif6iikf*lunch and hot dinner:to:kaoh,olierif.eVerYdaY.MealS ate Prepared off site by a thud patty vendoi and biought to he 41totio'be...$0v.0.4.1i1 tbe.se.rii4area.Meals ate nuti itious and: healthy including vegetables can be made:on..a.taSe-WOAS8:haSis,for. ó1int VithidietArtrosStatiOi* The Shelter:Operator includes sfrategiesi.epportunities for food donations and partnerships with local food banks;The'Shelter.Operator also•works With community.and church partners and existing community programs to'offer•opportunities.th.:feed the.homeless individuals:at:the shelter. • . • .. . . TableS*044litiare•SettipIortriealtiii the IhiÔ iñth Ateaat the'sobetinled.meal tinie ; rood is:served.at,designated times-of.operation for registered:shelter.Clients only;Clients of the Multi-Service Center••would not be peilnifted.to access:the.:dining;area; nor woold they be:allowed'to participate in daily meals. :2.. Meeting tho•EleaiiIT i)enoritrient.:$ta.ndards. The Shelter Operator:wilt meet all:I-learnt:Department standards:Provisions'for:theSanitary Storage:and' Preparation of Food.. 1-Witigt00)3.oaaNaNilgation Centet has...00qtrAtd space toy storage of cIyfoodpi•reftigerated foods,and supplies,Separate and 00,t10:;t0igOriOrt Noter:PpaeelS'made nvailaVehtelietit medications The Sjieltei 0.,ppt*O'AtiY.0006.0000Mg9:4tio4.*i000'..gN.NP.04..as.0c010 to supplement safe of food, ir80400:f$available OtlitOnt certificates of.food handling safety axe posted in the serving •will be..SUp0VIsed atiatitherized'eMpleyee,,; All serving a*Storage areas are cleaned a planne.d.schethileArni.oindated.thod is;ilispOSed.of.ThereAs:a rotatiOn-S.ehednle.forthe.istei*d.and!nSe offood Wthe,'kefligeraterS,and thy goOdg:Pantryllliat maximizes use offoOd so thatitaes Otteeiiino Outthfccl.. M. TRANSPORTATION.POLICIES 'EXHIBIT A Th&poliCiCS:for.traVel to.andfrOM Hui center are deSigne..(“A Safely support el iebt needs and-Minimize potential impact on:the.adjaCentreSidential.neiglitiCklibod and lniSiiieSSes.. • The•followingtransportation measures have.been implemented: Te000000 Floint.0.1v1..arid:OftOpOtty. . . The.•ShelterProviderimplemented aplarrfoi.safe and effective tiOw.of traffic,Mkanctscitthe property based on the schematics of the sheltem giotinds and sumiounding neighboihood tonsidetnfions include proviOpp.tor pedestrian,bicycle,personal:transportation:0d bus,and:slnittle:services, P.040W140..T.Oft10. Th0...s.110.1tk9P.000 by bed re:Or Vntlen:enlynottno wotooknre 000w.The clients.ttre.eoeetett to Utilize: thetratispOrtatiOn,CptiW that.**pm o.Vided to them by the Shelter(Vernftir or.refettng•ogeney;unless they own nnd't.liiVe.04)6000 nnitni!VelliOje, Any indiVidual that does walloupleceives information onhow,to make a bedreservation will be provided information as•to how.tonbtain a sheiter.referral.. If:aperson walks up:they.are.notitred of the ObodNeighbor. Policy,and are closely:monitored as.they-leave the area. 13100.0 Traffic and Parking .licyclaraCks.have:beenprovided on site Bike locks vill be encouraged:tint are the.responsibility of the client to obtain:Clients.muSt•complete a•simple•Tegistration process.for any bicycle:brouglitontO the piopei ty,and is limited to:only.otte:pa.person.Bus and shuttle transportation'vehicles•have been.dtsfgried•io transpor t bicycles to-Mitigate foot:traffic.Theyeles.are:not tfilowed.io-beliddan on or offthc facility; • 4,• $tittin'TrafiOtioitafiOn.S..erVidOs AO.W to ftit•ssOirer'i$..fir080.ed VO.1)1000 •• • • •• • • • ••• •• • .T.1* hideSignateitshintle Stop S are pneitiCcOasajighWaY/Warner AVe„Pothard.St/ceJitOrAVeifind. PaaifiojcOnSI.Iiighwny I Boeb,B1*d.:The operOtor dog not.-drop7.0fg0i0k-tip:other than.at.agreed upon leCationsunieSS in:exigent.circitinStarreea,or With close perStina:StiperVisionfOr:honsingltelated Mercy'lleusesiteleadsfare encourageitto makeleasonable accommodations.for:shuttle usage on their own. . . . . . . Daily shuttles arP.ProY144.S.O.transport'611:00.004.00tit.g to the Sheltelcr:Site4$.0441tSit l.11041rid.0 with the :shuttle in the evenings tOo.iii§utP only 1j,0401eboed el3ents with,bed raeryntiongyeeeN0 ti.nn$15.Ortgion to the ghetto:The Shojtde 000:0ter'410e.eondnpwrondejn.datty.ebeelo of TadinS,mound the:shelter,as well •as'the:graiMill94taOly,p40011.4ing**0 Stops'tit).0001'0:shelter mules and avoid iottoingand4tneleSS CongregatiOna. To avoid long loitering at tb Shuttle•StopS;clients they arriVe ntlhe:Shinfie•Stnp fifteen thinutes before.the..5.trt:oftbe:enrflest.'shottle:departu.re.tiMeS.The Shuttle Stops aie an etensmoh of the Shelter and thus. .any Vielatien such as.leiterink•CenStitiitessirViblation of the Shelterfules-Whioh Will•be Striatly.enfOree.d. EXHIBIT A The-Amttles.proVide:OlolOpbeginnitig t4O PM end 7A0 PM,.traiiSPortht 100000dtiV.0 new clients must be present at deSignated.piekitPlOcatiOns.at ejpick;-np Thile..agreettltpon'ntthe tiirie..orrefetral:Or they risk.forfelting In the case of Special.circumStances,and only if arrangements'have been communicated by the client to their Ilousing:lqavigator orManagementihezprior.evening;,returning•clients who ate unable to return to.the,slielter .at the designated time and utilize the second shuttle may use:niternate:privete-or publie.transportation to return to Huntington B.eaôli Navigation Center. , . . . Boillriomlitg,otwo§111.010 set ViCes ere!'prOvidettfOr clients who deSkelO IdeVeThe.iSheitet Air..eMplOyMentand otherper4tnintatpOintinet#:The solieltiled'StArt.tiines are Of:PO AK- 0g),AM,, 5. Personal Vehicle Transportation:and Parking TheSlielter.paritikg loCikay.nilab.1010.011ents,Steff,',.VoltiateerS Mid,Venders:.A liinite4tititriker sreServed i1dt..g•§10e..foi!jholt.0.-t4egs; 6. .Staff Trapsportation:,of COOS :from;trarvorting:Oent8in their person.al.vehicles.Only designated driver staff n:shelter owned/operated or contracted.vehicles may transport clients,/and:only.for shelter-related purpeSes. . . . 7. polivety..of:$6.0t0 Goods and Community Deliveries of goods donations.are to be dropped off in a designated.area.•The planned:location.forthese designated drop.Offs.can.change,depending on on7sife:activitiessandtakeinto consideration.pedestriert,..bike and othervehicle traffic.routes to..mininike safety risks and imp.act;to theSheitersite and surroundinprea. l)elivericS'-Of.SOpplies:frOM.contracted vendors occur appioximately 3xs weekly The delivery of community donations by private:0,01OrP:C)0,1!tf .apco4.icolV:a134 as available,. Staff is available to .0'MbtO.safe.and. effective;dehveues Of ntiy Thaterieis if needed, though it is the intent of Shelter Provider'to•VeC.OiVe. all iieliy040(geo4:11,eedier"detiettem will eoetw boweeti.tileileqs.or I 0:00 AM and Op.PM Oity: FINANCIAL POLICIE$ . . FOOPOial.R0000$.001.....C1100P PinanCiel requests from elleas(sucli:as fOrt3us Passes or ID Vouchers)mustlie..Tequested and received 'through their Housing NaVigator or Site.1,ead.Clients will sign a designated log when they eceiVe the revestecif item:Alibus'passes and voucherslirekeptin a locked-safe Ina looked soffice.or closet at all times when•not imuse, • EXHIBIT.A . . The Shelter Qperatof 0004 ththi. alteial:4s.ktane0 Opporthhi.00-$.0.0001)tS,m./.1.1.0110411.01.0,404*Potdiit basic OtiofitylovolS:lia$od.PffrOa.g.0.1fOrfetitte§t and statit :OhOn$ingiplan.ThO.SlidkOr 0).)oratOi'.U.116t 0400 to fulfill all fihaneta re.citie*frOindlients•that they:J.001yd.. 2. Client Possessions and.Punds. No clients':porso.pai rufickol..yiqriey aro liahatoit by tho:pholtek.4t4ff,Clients with rupdkth,atihoy.40.Whilo.at the-$belter are$,OfelYtemiOnslhle for;their sOttVitY and afety It is.rocoott*itiled.by--$tatfoclights not to have funds on site to the extent possible,f4f4t9 gsVO: vjallOgiphrs0301.0ostrOh10 devices,and any cash in app.ropriato loolk storago,'T*. holtor.'Oporato has a policy of not lioiogivospohoililo.fot,lost or'stOloh itoos. that is:.141.0164.ii.i.4 Policy and Pioceduies Marnial,hstecl in the signed.ptiooakpoto00-4gNototit,.mh4 read With now.o.ema the ti hie pf Clients are not perinitted,to giVe bash tb:staff at any.time,for any.reag.ou, 3.. Anknt4I'04tOic.te.A0it As required...by.the.;Fecteral Single.AuditAct;a comprehensiy.eiinandial audit,prepared by an independent. neutraLthird-party auditor wilbasubmitted to the Cityannually: Theaucirtaliall coyerthe financial far the period.of July 1 through.June 30 of eadh:fiscal.year, Huntington leach Navigation Center is also subject to an annual progranithoititeditg:,It.Wthe.respongibility'of the Shelter...Operam•to oorr0a.Atiy..4001000:.ropiIOd* ho.andivswithih the.tlinelimits:ayailabletO•them. Failuitelo: oinpfyipay're$Ult intheltermiriatien oftheirtlietter Operator contract, 4. Financial RetioiU ReVIOVit . . . Th0.04YAOtl00100 tOii*irgO0i0At:r0.14.ted to eligible$0,/100..0.4*00, of tlid gtfo4 4404, on a monthly basis A"Payment Rpclog'vIxtuq.be Ohpitted.to the Oity'withikfill0h.("1$)ealoidatdays aftei the end of each ihohtlf,..ThO.roithl5tirsoii*gTO001:S1)411,iti0140.d 000irioc0i1011..t§siierityttw dio.ekpOhchtiir.0 of ftind$is cotiootit 4PptOVOd;-:1!0y1;04:i•Otord0,;i:OOlpt3,paid invoices including an ifeinized:Statenient•Of all cost inng be submitted With the Payment golhest. A monthly A:00MM Winieiit:.goport is also doo.at the aaind tithe as the paylhot odo; 'EXHIBIT A O. LEGAL POLICIES Lobaltaw§ The..Sheiter Operator follows all Orono:County rite epito r.eviyoplopt$4 and ha staff fat food handling CPR,The dulls ind otOrsOipotpr oyoeugtiogswotouros.„The si.lotey:Opqady and staff work coopei atively with local law enfereetnent to emnlrinniCate any breaking.eflawS by clientele'01)00Q its Off.'qiisistnanagement coepeMte.with;14W enforCeinent,agencies on investigatienSIOY persons wanted for.crimes sap:ln*as is possible While MaintajningpOlicies:On client confidentiality:. 2.. Pollclef&Cohiljli4noe•krtiii.h•Labbe Law • . . The Sh&tei Opeiatoi complies with all Q. ,0A..04kiit and focii:eft..00040,0frigt14.fr meeting on ananfinal basis.0Si-14...Oyer's arepeged.inadininiStratioeffideSk Thes.Shelter.Qperator'.$wages.ere.at orabove mitiimum wage..: Inployee!breaksimealsi.and overtime fare 1.11,(initondlegallyOrid coMpensatedsasneeded.The;.Shelter Qperatoris conri•acted with.wcempanyto.examine. any work injuries.Theproperincident reports.,Werkmen's'Compensation.forms,.and requirements are completed, P. NON-DISCRIMINATION POLICIES The.Sbelter Opepter adheres'to is Stated in the S1ie1ter0porater's. Policies and Procedtires Manual,. Th0..$1101ter.0perateYdneS:nOtdiScritninate carebaSed,on 4.0,44c.e, gender identity and expression,Matital Statns,..geographic,national Oi ethnic HiV8tai ,Wsabili.ty Oteiiiiaatt* • • • •• 1 Policy for 00tylpganqe.wIth,AmefiOns with Act The:Sheltey Orralor complies with:appropriate;slandards of The:Americans:with:Disabilities Act.(ADA):The StaffiS trained'about and is cognizant-of any physical disability entrance of the.client and can assist as •needed toeo.nquer any,.ba niers from:the.siticlure.ofthe:building.Staff receives training to work appropriately with persons with disabilities:All persons areteatechvith dignity,,yaluc;.and,worth.. . . Gender-Specific ProgrammingPOlicy PersonsuceesSingHimtingtonBeaCh Navigation Center..serVices are classified as.the,genderfOr WhiChihey. identify,Staff provides.beds.tapersons:of alt.:gender:identities,expressions.and sexual orientations.wititdue regard.to privacyandelient Bathrooms atid.shewerS 1- 1)-00 constructed with equal pi foi•All chents 1 egi diess of sexual One ptgootli.roto..00 is available at Huntington Beach i\wiigtio Coto:Al program and services aVOiiEliAg.With:thd dignity,soif al101ients.;•ghighOt ptiOrity. 'EXHIBIT A • Sexual.Harassment POI.rcy. All-Clients,.:Veliniteers,•and:oniployees aroexpoctectto be able to.coexist at Huntington.teacb•Navigation Center lin.A.Trainue-Infornied environment,..free,ffoin•sexual harassinent andinappropriate sexualbehavior. The Shelter has;a zere-telerancopelicyfor:soxual harassment and inappropriate behavior of a sexual nantre,. No sexual harassment ikelerated by anyone on the facility grounds,Inelndingby.. taft volunteers,or,elients::. elietitS,:stak and.vol utiteersare notified if in the.theiter Opetator':$.§010-4l$cotien any of their remarks, advancos,gesturts,:•ior attire constitutes sexual harassment tOward any pool:tilt*f#cility, Anyoiie who believes he 01 she has 1100111.c.4.6j04 0.any$i10..15.0i#1,6i'W tta410.00ftiltpt*Wff oi super hi-00401y+.In the event an individual CopiC :forWard:withlheae:eocerps,a report will be completed and 0));(010.001#0.itiktd staff P.k. .#1•?0,11/..i.SXfox 0$.00.0011.Reported aje ()Ai. confidential basis pystiviSic'ns arc. instituted teiguard the.#fetY00..00.0461 health of persons'who have:been. victims 00.1.6040 incident,as well Ao any p4sOnk:initrallYWC0fed of liai*ment.ifaftei jgdpeif.yOkw:a. petpOn is found to have engaged inte*nal ham a5knent.cr iriapplOpriate behavior of a sexual nattire„thayNVijl be subject to action including poSSible.immediate exit fiiiitpxogranrOr:terinination ffein. einplOynient . . 4. Polley Regarding Sex Offenders The,'Shelter safety children who...may.frequent the surrOundin4iarea.Staff aria*chaiteerS ai:e,trained in sec offenderOolicies,child abuse, •and vulnerable adult abuse All employees must ieview diN.WhinkYeaRY.and be documented to havo passed, its*Weds, •As:mandated -reporters, the Shelter.Staff'follows.•federal: law:Teo-item:wits in;reportinx sex*often:las—All clients are screened against national .sex,offender databases, through the National Se x OffenderPublic Website: Screening is conducted at the tune of reservation„and no potential.participants with Aregistered'spX Offense will be allowed on The shuttle or AdinittedAscl lents, Q. CONFIDENTIALITY POLICIES 1. Personal Confidentiality . . . . . . People toolc. elp 0.41.0100.110y:§holtos at a 4000tti!npin.tIi01.7.00,,..11101f.nOed.c..0a0tVi.0 and the help Oat-CO:00..6*i ikdetetthined though shai ing of factual tiodi)et*Vii.jappi:oti.:01:..Vcit1414 to be effective, every client must bo.61010•ty*t.thgt.eyeTy*aff member and VOnaiteOr hold confidential tb•e:sliared itifprinatiCa, 'TbetOibte,tile Sheltei Staff and ShelteT,operator keep_snlettonfidentiality iirid,tiee§.as written:in its internal. ConficlofitialitylVolioles..3110**Otta EXHIBIT A: • .Fatt.dfrartiCinatiOn.::.The fact;thUt an itidiVidtial IS or haS.been epartielpant in Huntington Beach. NeVigatibli CenteVisitat disCioS.ediekaept,.Where.ahSs$10tel9 iiecetaarST and.aftediSeloStitelies• been:alio:W.0[1)y thechent 10:411iitiO IV.vj.0.#;:telepheer. ttetit'dg1'il,h)g:0 iiiotaPdAtin the piogam i4.41**ad:With::the, atat§bieAt that whether a•:p4fticOlar•OksOnis•ofhas been in i esidence cannot be divulged,that 410:ifactInO:in4191.40.1 is in iesidence,they will be advised of tho.inquirt end that, .alShOjt.0iP00191.1,I116.y.'wM a will tot'001.11)i)iiiii0,40 with the-loquire4 • Disclosure to Other AgeriCieS:.iPlsCiotae.of•Olient inforinatieft.tO.Other 0.001:0NICO.ager)elp , Whether on a referral to or from the agency,generally is permitted only with t13.q.POtS°11..ss. written consent.InformatiohIamithheld.Where enjoined by low.on0.whoo..by.controtTh Shelter dperatorhas agreedto.maintain'theorifidentiality c;f.client records.(as.untier the PriVacy.Act.) 'Disclosure ofinformatiomrelating to.programparticipants.is.not be:madefto empfoyers,..credit: agencies,..unions..orothersiMilar.organizationsi-except afthe'request,and.withlthe.conseilt of the participant.. • I nfor k I the:CileritOn Serne:SittiatiOnsit 1nay be required bylaw to.disclosetertain, participant Information infOnatiqn COritaiffeciin their own case rocOrd,Information disclosed should be. limited to that which is included in,the•ferMal.0040 teObr.d.The formal case record should contain factual information arid shared docurfients,not progfes$:nOte4'sor staff.ohovotiorfs., Information provided by other agencies Is also not to b:e.shared, 0: Law Enforcement Agencies::Formal requests for information•regarding clients originating from 'law onforcernent.agents..are referred to:the.SheiterOperator's.;M'anagement Team and PireCtorS;and if necessary,1.e, .:.Legor.D600Irrient.:Elefaie any official action is taken.on any legal :request,staff will contact their Legal Department as there are.betilideflein place to 40tnrinfne,. the sharing OtInf617.640on•Wi6 10 ..rit61.#01elggerpt#0101,.0o4n-clog,to..ifS policies i..0.0)60. confidentiality(o.o.,,oto-to.O.In'thn.Shelter gperatOi.?:s Policy M.0):4100:01)C(.oppli(ohio low, *hon.:an:00ot warrant oya Searen'WOitant has been issued hy.a.:oonyt.6-00 a showing of probable cause,it n wauant i4.0.6401:40.0 tne4Cilityrelatii)g..0 4:01e0t.in the cooperates with the law 0ifOrg0)110jit ogody"iii.l*tfig the wog o1lyo,.§orck.pro.f00,iy::41 mmmci which vill involve the lOnOt.01SrOtiOn of thOiyegra0::at the,wility.Tbiicto of visit by Law'gnfOroolnont)vitl.bd followed Up:•With..an Jocidetit.10.00aby.St4tf,.. 9. Written Consent If there.i .any doubtas.to•whether client Information should be disclosed,the. consent...of the client is first obtained,except as otherwise required by law.The:consern.wili be in,writinkon.a Release of Informationlorm and willidentify the information.Th be.disclosedthe perSen-er%agencylo whornAtwill.b.e disclosed,and The purpoQe.of theAsclos.ure.,and'the period Of tirrie d4ring Which:atabbriatichi granted. .aftnitt A ..•• Abuse keporting:.:The-8helterbperator and Sherterstaff.complywithall•stateandmunicipal laws requiring reporting to gov.ernm.ental'agencies of instances of child•abuse,..dorriestic violence and elder abUSe,Staff reports.anysusplClo.n,or evidence of Child abuse or vulnerable adult abuse the:W,Vis.fecititreMeotS.All:Stef.f0erscins.itithe.shelter are mandatory rePOtets..An 14400M report Would also.be.'0;impleted and sitbitittted.to.the Program Kanager. and any higher-level staff as needed Ail staff is trained at the time of hire to spot of abuse and to pr.900y document and report it Trainings.Ofe,repeated400ually. • .Harm-to Self or ethers:It a Client.at the shelter program shares with a staff oersoonA viable thre0.t.to do FO:r.O:j.•tO self or another, terms of:confidentiality can be revoked,as In the case of suicidal or hornicidaiecirnittance:,. Database001ifiCtertiAltty Policies . . Only trained'.staff,.,8mployment'arid.IfousingVavigators,and management stoftatC:anthOrited to access the 1-IMIgspatabase:Each staff person must have a separate password for.entry Staff is only to use computersJbat are.authorized.and'IIMIg.comphant No persons without a:tisername and password setup by the Shelter Operator's IT departmentwill have,accessiostaffLonly computers, • 3.. ExdOlitiotts-tO.:tho Ctinfldentialitv..Polidy All clients are-informed that when.the lav::requires Management to disclose client-related information,such as - toprevent danger to self orothers r to,report ettild:a4e1,Aetiy/yojnerable-adtiltabas,e,$1a#8ylill o so GadVdtiod. . . . Metv.House believes ip.:.trOppat4.01193+;and in the spu it qf'.4*.aatt.hbuest:ConfroniCatiOni"the:felloWiU„6.• Igli.Pies:.0n4proce4oresbov0.-beea witteo to ensure that 0004 001). 6hora and have a vOiee.:Jo.the.Sbelio. community,. . . To 00010.04 6).01'.0! ...114W.1110y have a vOice,these pOltoieSdiy0edor'es,and diiotift•Ot,will be kept in a common area reachable by clients at.phythrikatialbat:every shelter bas..i)i...itbhijts.:spaoeS sitoao.OrpOstera that fOtli:10.0..4110to..140.•theit'vc$100 ai e irnpoi taut,and that if they have a complaint or they can be heard in*01114 and respoottat..aiAaaer.These‘flyers will 410:.00:meloojitibil:Of.theSe dOcomems;•mbiell will • be kept in:Ao.Orgariied..binder atthefi'oilt.:setliiCe desk of every site Filithoipo...e.Cabh:PrOgrairi'S:Regional for feCeiVing and reSpOridbig to tbrinal:grievaaegSjf the Regional opeotSotipirectorls.riot available,the Program Matiagermay*s.ist..14:forWgrding4be gtiov000 to the next 10461.04000.i,. If one of thefollowiiiglifooddures:Or policieS requires a workingplioneaumber,.emaiiormailingaddress: .Merey:lioUSe;Will.eO4itt.age someone without these options to call the manager or director of the program for updates If If.a.client::NVOtild like to file a:grievance er,aPPeallvith'the program but is no longer enrolled in.the program,they would be able to.redelv.ba.grievahce rOfih either via email,or emailing:theregionaLmanager or.clifeetor party 0.0iipoititaaboatite•tilay:aiM`tt the elientitmquesting•This.:form. 'To address issues orproblems'.as:quickly.andasrefficientlyas possible,it may not always be necessary:to:file a ...forMalgievance.VPi.less pressingAnatters•or:f.or issues thitcon,beiaddiessed swiftly with an obvious solution, :clients will be encouraged to.:fileaninformal complaint instead of a formal gyievance:This3s,because the. .fornial.grievance.wouldlikeVtaktIonger toaddress and will require additionallevelS:ofinvestigatioobefore :aii.OffiCiattesolution can be reached. ,B4O11)8:11'A • Copies ofinformatcomplaints and:formal grievanc.es:Will be kept in each.OienN casetile,and.a.copyinarbe requested-at any time bytheelient that made thocomplaint.Complaints:and.Orievattees.vill be kept confidential as anyOtherdocumeM in.the ClienVo c.asefile,.-.and.not.sharettwitlianyether clientin the program. or any other personoutsidoMercyl-lbuse tuiless,stibpoenaed by•aeourt.oflawi Informal.Complaints . . Ah:.400.rtnalCOntPlaiatiO.4000 0010:diseusSiOn and should always att0thpted.heferothOying.iiito the PlAlli.41.d.041041t*P.CP:s§... STEP;Y; be:filetLii$,.SUINUittint .Xe4nost for Consideration P'..ortu tolthe.:Client's Housing Navigatoi.,Site Lead,01 P.ogo-iii..monogo:(whw.wg not 4mentioned in the complaint):The.on site. Suggstlon Box is also availableitthey*MIO make an aneitymoms.OuggeStion„.The Suggestion Box will be. Checked aanftehaS possible,andne:leSo..thati.once per.week.:If the client includes their name in the complaint, toy riAy be svd.in their casefile.. STEP'-2-: The HousingNaVigater;Site Lead,or Program Manager who was not mentioned in the complaint). will arrange an infOrmal meeting if one is necessary,to discuss the client's concern.They Wiltidentify a- private location andlprovide:adequate time.to discuss and explore:the issues.raiSed and.workto identify• possible.sointions. STEP-5: If matter has not been resolved informal diStusifons,.ttie client may ridse a formal the'formal-grievance procedure. ForittaiGrieVaneeti. A*oghuu:00iftieiOnt.e4iifile.4grie9Aube.to.dispute,ñ aôtiop Or inaatieti Within.48.liciiirO.;Staffwill.thake. 0Very.effOrt te.inveOtigate andmake d.deeiSion Within 16.days,, The-grievance procedure.does notsuspendtheJoles or consequences established in.the Shelter Expeotations: Clients have the riglit•to Tile a grievance withotiffearofharmfarepercussions from staff The client also has the:righttoreqttestit.Jrd.partY to assist them through the grievance'process.If they choose to have a'3rd.party presentthrthe grievance,the:client must filensignedfrelease of information prior their*involvement STEP 1 If wish to file a ViOyqn.0e;you may Obtain a OrieVance.Portn.0..einanyprogo stett'inetiket: Theyor.c.:0,100 rooted.witikthe:Orleyeuee.Wiltict. pfievoucps,sbottjd be wiittekeleoly and include the.naines of all parties-inv.cled,a...detailed:a-con*-of the. pi410mandreqUeStedaCtiOn tôti. Any Stafftheinber may asSiOt yonify0anted•asoistanoe in.COnipleting.thefoilit. For..641 griey.anceldrinS.OhOuld.be submitted:to the RegiOnalStiperVisor.If necess.ary,,theelientinaralso Stthittitte•Grievance..Fonn tothe'PrOgram.Manager to assist them in.forwarding.if to the.itegionaiSuperVisor. STEP 2 The RegionUrgupetvisorwill.confkin theirr eceipt of any-griev.ance Within.A business days They wilithen make,evelyeffOrtio-resolve,the.confikt or.concernwith'the ellenfaudparties:involvedwithin.S days: This.miifinClude::an.opportunity..;:fentimclielitto discuss theireoncern,during a face-to-face.meeting with the Regional Supervisor: EXHIBIT A If th&Regional Supervisor is.unableto resolve the concern,thoy-will submitihe:Grievance tothe.Prograin Director.. • . . . STEP 3: The PrograniDirector will:review,grievances,submitted and inveatigatelhecomplaint and may acquire:all.documentation.and interview involVed•parties,asmecessary, SUP 4; The paw filing the may appeal the**19.q:1)yvtitittg-to*.(hierProglInn Officer the chief rtthq_06iofPrograih.Offieer made the prlof gr1eVarice.:detcrinination)vIthin..10 day4-qtretoivitiKtheitOtten decision The Mercy--House Otfleoroeiying the appeal shall issue a written •decIalen in•.respot*IO the appeal no.later.Pian.V.days afterit01114. 5. .ReceiVing and P.Otittg' The jcPiocedure olearly:flbstedb the Policy and hvhilablele'client tthe: Shelter facility,It can be easily fOitiid in CletliO6t0.4in0t Oii.:ft.bOitriter,,tft the:WOW.Service Desk;Also, posters With this inforibatien can be found on the walls of the shelter.,A Client is given.,0 copy of tWeriOttit6. Pr oceditre When a conflict has oeeiiri'ed that cannot be reholVed.sMisfaetorily betWeenThe.elient::And i.staft perSOn:or•another•Client,Or the client haS a complaint about an event that the:Shelter involving that - Client.The Grievarice:Procedure•Will be readbY the Clientandllie.clientfnay'deeide Whieh,:follOWfup form they Would like to#0Ceed.with completing if follow up is,necesSarY.:The grieVaitce.iiiiforniation And forms will alsO be hvhilhble oh the OPO.atoe's Webaite..Thee.:fOiliialneltfde.a Request foreoaslcioraimilbail, .ftnitia•Grieyanco.Folvi as well as.a.7:dim/nation Appeal fotin:ladh,fofin may be filedlo'bekin:aOievance: iMlegtrgation and Mow up-at differentlevels.aniana0theavanidthe Sheltet.Operan* Termination Appeal Mercy:Muse may terminate assistanceto•any program.partiapantwhoNiolates.prpgram,requirementa or conditions of occupancy In such cases;Mere),House will pi ovidef a formal preceS$4.hatrecognizes.the-.due, proceas„oflaw.and therights of theirogrampartidOnt.or tenant,. .. . . . Marcygguse keogllizes-tiie.continued hat sht.s.that:a. at timpani may face if terminated,fromlhe shelter:As woivgt6iTtleitibm-Aviii..wtati86..ftidgwnf ond extitninodoirctunstanasin.deterinining,whethertermination. Appropriate; • • Ifa:prOgratn.partielPantl.$at risk ftçiñthiãtion stoff'W.Wproyidp.4001atipti.to.try and rdliieditite.thOpda: Witettotolo:$41%.tproi.lotiouroro kprogrolit M limited0:4totnotlit0rittovcrd--diroito§tq00. If theiSaue:.c.annotto resOlved,.A.Writtenhetice Will be issued.totne: Okrain participant OthitaiiiiiigA clear statement.of the•reasons for ter . Reasons':POI/Termination-(examples including,but not limitedtO) Voltintarytetinination: • •Movinginto.a permanentihousingsituation • MOvinginto.a temporary,housing situation 0. IVIOvingintaanothershetter program:(ex:16Vshelter or bridge Shelter) ▪ Leayirtg.pr own accord to other.destinatiOn 0. Left with Without noti0,-,uniMown:cleStlnation Involuntary TOrminatiOn! • ▪ Exited•bystaff due to:extreme disruptive.behavier. • • .'Exited by staff aftercausing:damages to property • ;EXIteabystaffafterrefutingIo.work on:housing plan. • 'Exited by stntrafter makingIhreats acts Of. ible1ce • Exited by staff after repeated violations.of genera' Expectations or Rules • t*ed11y. ffau..e't(1.69 longer being eligible for program(ex minor no longer in'a family whit). If your program paiiicipation holnot terminated and y.Ottwould like to file'4 temiiiiatipri.App*pleoeibllow th Meroytious1101tor Grievance.Polipy,(located-11'46:Grievance Binder at.the.'frontiiesk Of every Shelte0, WO-11.131T A 7. W.11101001Pw0t POO Clients ham several:ways.in which they:can sharc,a grievance:—verbally.or written,: anonymous or.through a thirdpartyA Suggestions-and,Otievance Box i available in the common area and is cheCked.weekly by.staff: . . C0.4000-tiaft is nictlykept between-001;00)001*tho 0.0043.100.0nd the Progratn..Manager which will Wiihhold..itgiirrhotich internally to the:eme'ot-podoot.tvlie.re a compianit involves a stoffluoubpr01 yokoppr. The Orlovaho•moodure)011 be cleat ly posted In the Policy ohd.prOdOdiire Manual and. available at the fhifltalasonlfrie. SECTION III.STAFFING AND MANAGEMENT PLAN: A. STAFF Policy TheShelter Oi)erAfor is an equa opportunitY-employer.A copy: of its applicable•Rwai-Oppoitunity•and . . .... • AffitEve.ActioiiPblieyisavailabein the'EinPloyee'14andbook and through:the Human Resources: department ofthe:Adniinistrative•Offices, Alli..4tArf,.00§,itipood)ieWly hired.Staffat*approv,e4hyftlithottioovyccA depotohtDtrOPtOts:and Itggr anagOr,410 Ore*Unit-000'VOt*IllikOttglia'lleW hire prO.C6S4 2. Screening Procedure. POittob.op6nifigs,Ard.pp'std4 on POtentialapplicants,are• screened thrOughla tWO.M.P hitCrvieW proCeSs The first interview.is typically scheduled Withilie•thiman kesoarces.If deemed eligible;the applicant may conduct an interview with their potential manager or supervisoratthe agency The Shelter:Staff is:hired into at- will employmentandareatibject toannual staff reviewand.probationary training:periods overseen bythe: Program.Manager. 3. -AcCeptance.PeO.dedtite •A completed application packet is sent:to the head of the Human Resources Department who conducts a thorough background check:Every:potendatapplicantis-sci•conect for active Wart0t4:Vicitprq felony convictions,,w.tiat Offenses which require regisiration,•:andiPpi0biiiiy to wprk.Any staff who are in direct contact with clients are alsotegnired.to.complete Viberctilbsis screening•as well as..training.tOr mandated reportin&poliCies,The applicant must successfully complete Al screening•requirements.beferc.they will •able to.beghrworking directly with clients. . . . . Upon lrne the new tikiloyo signs a hr#Mal j015..0.ffOftir.iti and is I1 OI.141d a job 40.$01500)0160*i.ofai, ,..sheet hp'Weir Ocor.ck They also•01040-,0 genci al piograin 0040 led by the .100.0re,04 ...poportmoit.This crichtottoi!coversiMp.0t0alppio..tucli.0s.)50crict.1100 tp,..010.1411i0r001.ii..ePV,POlicie0i_ EXHIBIT A and appropriate interactions With cn,workersorehintecrs,andclients.Trainin&plaoes aheavyeinphasison appropriate conduct between,staffandclients.and all new hires are expected to adhere to these practices When, interacting with clients.Program Manager&complete a morelengthyprogram-kspecific orientation process. . . 4, Staffing 0011.0es for Safe Humane.Environment The7Buntington Beach Navigation Center is staffed provide the safest,most dignified environment-rot-all clients.Alt Staff are-easilyidentifiable and arerequired•to wear Aelter•Operater;•Approved shirts . . . Staff vilI be scheduled to optimize safety of staff,volunteers Oti.elientS.and te'pl'ovitle opfitrigl.0061.6ge. tinring.40:04.of Itign:VOinnie. • The:geglOnal.rolOetnr 0.0i.eitotiey:$0j.Y104isfesponsiblefor theperfOrmancoof all Huntiltton..8paph. NOigOialc6410AOtNitios.Their.primatyypsOnsibilltleairtelude program management,development,and conunlinity.xelatiOnS,'Whieh inclUdes:s0PerviSingtneProgram.:IVIanager.of Huntington Beach NavigatiOn Center. All.Slidlier-operatfons..and:staff are supervised by the full time ant Ma nago!,.The Manager•ls.. full time salaried position with at least:I•years ofdirect life.enerience woiking with long-ternt htneleSS„.1owi000m and diverse populations.the.Program Manager ls!responslbie:for poordinatingail progranl set yico for Huntington Beach Navigation Center.Primary.responSibilities include supervising support staff;This position report&direeffy totheiegional Director oftrriergency*rifikes..• . . . . The$4.01,00q.s.afASS.15,01WW.:TOr 0Orseeing.daily.SerViCe&,00 w001.00,:i4Botitiogoo Beach Navigation Coto and provides support fotthe1101..,se:r.v.:1*(enter•$erile4..Tlipy oveise all sheltet activities including • logistics and intake,wey$sseso.diSttiOntinn of sewices, nd assist w COOrtlitiatiCit:of VOlintteers.and suppottive sei vices They piovde support to staff 401.ag••004114t.044h1fis.0.6 assign tasks,oversee pcjoiiligto00 duties that OPPWPAtg.0j.$eyyl*,71.40:1*J*000:kogotriOfr04.1y.to.to Huntington Beach Nofgatioke*dtp.toon:woogo,otiottjog an staff shelter 1046$ The Logistics Coordinators are responsible for providing:supportive set vices and logistical support to Huntington.BeachNavigation.Center.during designated shifts.!Fls.poSition requires a:flexible work,schedule including weekend,morning,:evening,and:nolidayshifts to..provide oottinarcoverage.chirfpg Sheltefh ours:. This position repoas directly to the Huntington Beach Navigation Center•Program Manager,anaby;proxyohe Site Leaders.This position asSistS with shelter setup andinaintenance,..cleanliness.and:safeiy..offacility; assisting and.receivinworders.frotaventiors;.laundry„and more,as needed; • ThelhttOng.Saviga-to) position.:r640*at loot homeless,low income?and avPY :15,oppi400o. .p10.1tav Working.knoWledgnOfpental health and addiction j4500.The 1:tonangXaYlgaor.proyideti.ou$IngbailgatiOn 4$.*.tatice•to:Shelter clients mid 00400wAti. individual assessment of needs,followed!.).y.,p`oVi&ion of targeted set vices ontentriting individuals:to :permanent housing as cfluckly as possible The FlousingNavigatoisen,n4not the•Yi-SBOAt assessment,„. determineiOlig$1)4y,.epterostp.eop'.1tIto.Central litt*System,for;prioriti?ation*I.linhage:to housing• proyWor,i114 clients 9LA.a.illiteceSsary•documents,and Kold,e10b400410.with employment guidance and cooppot)smoorow*.010y.**0,:r0fOrbclt.O.Othei-prOgrains,the pogoog Navigator can.piOVide aVarin hand,offtO.theserVice prpvicio..00 Housing.W4.0000'40 responsible accepting newreferralS, semnilotingtheOlVer4On Questionnaire.:atiOneW client intakes,A013'001140.444 !*004y-toftiodoft;.0 . the pataBnny.SpeciaW EXHIBITA the..Data.Entry$pecialist fnanages the.1-1418:and,dafa for reporting rev:11'0).104.They are roppn$16104 ensuring tlI,MJands.Qoordinated:OnrytintA is. inp1ê. The.Oyernightcoofiiingok is.A•ildkin*p.OSifion that.COycr.S'Overnight lOgOtiCS:ShiftS. Eotivo.B00. Navigation Centet They roptvoopfitcw4ria:filp.ineidentrepOrts...aStecesSary,:repOrt viOlatians:And.general events in:the daily log,This position is largelYtOgiSties-baaed,and.a.significant amount of OleattingU. inVOlVed.Thes,also oversee 30..Shift WhritylcreVpand conduct safety checks The.:ovonight.Coordinator provides genef'al StiPpOrtfor clientS;enStirin4their,Sateti doringthe:Utght- Volunteers:assist with dailronsding operations or.ilie•Sfietter,and can be ntiiized'every day of the week. Volunteers help the.8helter taff with setting up.and servingpeals;clean up,laundry,..daytime.actiVities.„as well as.minor adminiStratiVadnties and distributiowof donations,'There are also:upp.ortunities•for Volunteersio. doveoial work projects on.site:.or tohOld special.events. AltiVcji400Kst'arP assigned tO..400-that inc 41)PMPil.W f011tOk.4g060WiOyieyel, iLs ioipottpt thatoafftootth0 40,0 Vital-ciopoiioittif.S.bettOrOOratton$: Ali,the Positions requirements and descriptions will be available in the,....Shelter.Operator's;Human Resources. Deparnuentandiwill be also.made,readily available to all:sta ff;Pleasesee.attached job:descriptions, B. POLICIES.FORSTAFFTRAINING. . , . ftfultington'lleoellNavigatiOn Oeriter Prograni.ata.6ye trainedjit einergencytyaenation,timaktpretedures,. mandatedreportingpolicies,.00iS intervention,and eMpocpc.li#0..0*training fire.repeated and updated • annually and gneeded.;ste:610•I'Oeive4 odlitiO4yAinfilgo.4ifforompjo,..g.opp:Ortposistiop:arise and are 1)etop4. Eachstaff)0i:00'410:J*0* kownovoligio,11*Agooa staff also in StrengdiS-.BASed.ApproacheS:oand positive COMfinfoiCatiOn..SkillS,..Eoth gaffinemiher is reqtfiredito Attend. animal training to;update.,andliriPf0e.their:knowte(*„1)0(uivagtiO Of:training iSkept..bythe.progi*n Manager WIS.proWded: Wei-Tow f linthan:ReStrtirCeS.fetiling,when Appropriate, Security.staffundergoessensitivity traiiiingto better equipthem to workAvith homeless Clients,and those in 1. ErtiettOliCY:PrOdddute :.EVabtiatitiii,.Fitt Aid, PPR, 011 RoVoilitig firpgrom.splfe.orq 0:04 in The,'earthquake,,and chemical spill evacuation..procedniv whet hired and toitiolly,,Eygogiori'0111.g.wit6..011:gtAft od:Clients!ate.held:mid,reeadeti qututem.ly Evacuation protocols.are: recorded in*.die pogyoloi4p.tiggo otilo fOr reference; . . Evacuation kOntes are posted thi'ougliotn,the,caeiiity,stAfr.is.foinotlIA:ntst aid mid:QM$.900res.40011y, 911.repOrthigii:tanghtin*OrientatiOti and•revievied4finually.QPX.CertiOCKeS'.Virili 1*.k.0.0.10:;§t4ff:files precaution will he f011em.td. 2. Safety Conduct-prevention A4use;.Cdsis Intervention,Conflict:Resoluitom EXHIBIT A. The:Shelter Operator staffiSlraitied.in identifying:2nd the prevention otchiklabusei.vulierable adult:abuse; anitsexual harassmentlitledAaClistaff will..complete4his trainingprogram:annually.. All.PrOgi*start complete a.eonyge.in conf140ohntoniand.eriSikintervcoefruponhito.w.0004ity RecordS.Pir completed training are kept iraluMan Re§OWCP Ai* • • S. Appropriate Behavior fOrliignity.anit Respect OperatiOs,.PrOgra*M1htiOtottV6 oadManageinent staff are.trained.jna.StrengthsA3ased,Trauma- Inferniedinedel of client cat e 1 floy4ep trained regularly.,Maul;lig at time.of hire;on the best rtiottfoo OP working With,heating,and responding te Wei*WW.hashad;diffienit.andArainnatiotife OPeriehPes.Each staff meinbet is expected to put these nedel$to,n-Se iii.Oetyrintel'APtiOli they haVe:withelientSiMdPtitential. clients S.t.arrinerillierS;'arel.Oirpred:tralhingregillarlyW::Opected(e`partici0eaedirebi.Notice of cOnipletiOn. is:'ocnrded.ln.0aff1110,and each Starr member-ha OCeSs:fa1hiS staff halidheek, 4.. 6chtmuhicatiOh. Shelter staff tudergce.s trainingin coinninnication Sneltas hanillingphone..ballS„cOpfidentiality policies,crisis management and deesCalatiOn.o.facatlict.These communication skills arexeinkrepilthroUgh iiractice:and.reviewedaf regular staff meetings:.and.re.views..406.1altycourses covering topies.such as communication skills with Mentally ill persons„receptietlist:skillS,.eommunication.withdifficUlt people,and PontliettPsolutioware conligeted.Where.needed. 5, Resources 41ndIpterr!)10.. Piogiam,find 14.01-0bit:NAVigktPf ti;tf#P.:040.lite.010 i!P.$04r*.,h60)010$46.1'..00Wand. organizations for collaboration and fererral„They arealSo tralUed..06.0.02can connect 004P the Coordinated Entry System,aSra.4stent.designated Fatty Point Resource figa•:..0*Aitlatga to4thly.004 kept Protocols.forofferingmloacceptingxelerrals liomother:sagencies-areln place,reviewed'brstaff;updated,and kept in a manual 6.. . . . . . , Mental 1-10.01th:,a0 Addiction Skills All Program.staft attends mental healthirriihing events which Include naming oi'symproms'„co,,.occurring! diseases,.de,escalationtechniques,:and.safetyprotocols.This training is done.at time-ofhireand revisited annually;Special speakers may present on various aspects or Mental health diagnoses,symptoms, and care when available.:Stafrisirained in'symptoms of drugabuse and referrals for treatment,Recovery programs'are:encouraged and ofOsite referrals are.made as appropriate: . . Though sariety 1$AKA 1:4101.00.0t.t !ay'hulta'shelter:prOrOoll*0 piactice follow all N10 and expectations,and hehaye:appoptkotpty,and respectfully toward staff,velnotee4 and oilier Oiatng...prog misuse at the shelter is.prOltibitea and can result in immediate exit from the prOgralth: EXHIBIT A . 7.. .Self.-Care. .itegi lai taffuieetings.nie held for:All staff':Part.of:the.purpose of these ineetings:.is co ninuiiicatj4ii:anil processing Of sti ess'orswhile woikiiig in the difficult environment•of a large scale Yeas Roiind Eniei gency Shelter.Pi'ogtatn ,Staff will.be welcome,to:participate in team-btlildtng activities tl rougliout the year,including holiday*dea and e`veiits wnli co-worker • All::staff is'trained:in effective comniunication.with coworkers and in.properteclmiques;to.address coworker. harassment and stressors-and are•aware:of.the:hnportatrce,in practicing-self:care..Staff.has been informed of the. exiiting'open-door policies with supervisors and the.l Tinian Resources department. 8. Annual Staff Evaluation and Training Plat All staff ate evaluated by,then•diiect.supery sor:a•t 90'.days•h•om.their`hire date.and at semi:annual intervals.. The eviiluatioii for•nls stored in the.enipleyee:file held'at the Inman Resource office., 9: Documentation:of StaffTraining Attendance,of:and:pati.cipation in staff naming is`reeorded'in each.staff file•byth'e.Pi'ogi•am..1VMan•ager. Tiainings i•equued by all staff-members aide..also.recoiled in the Human Resources file•to.ensure each iiieiiiiielas knowledge and inforitiati.onis keptup-to=date: C; VOLUNTEER,POLICIES 1.- Selection;=Screening,and Background•Checks The:Shelter:Oliei'ator:actively;ieCrititstluoughn variety ofsources;,incluaiit g.schools,,chnrch groups,and Chinn unity.piograms.Volunteer:Recruitnie»f events are,held;t•egularly in.otdei'..to increase.the.nnnibei of volunteers.that serve;at Huntington•Beach:Navigation,Center; Ind ividuals.as well.as groups:are-invited to volunteer atthe shelter:Children aged.1`3 and older will..be able::to volunteer however they must be:accompanied by an aditltor legalguardian and:that.:person mustbe registered tovolunteer•on the day they.appear: All,potential...volut tears.are screened far sex.offenses and crnrmtal backgrotmd checks betoce'b'eing confirined. for vohnteer•duty. 2. Orientation.andTraining: • The-:Slieltei'Opei•ator'includes.a:V.olunteer Cooi'dinator.in,its,staff ng plan'to,:Suppolf'volunteer.coordination: efforts at;the shelte .The Volunteer Coordinator ivili:haiidl.e on site task tiainmg of the vohmteers: Before;beginning:service,_volunteers are provided.air.Application and Agreenietit that:includes.information about:volunteer.duties,..appropriate..conductwith clients,staff,.and other volunteers.Each volunteer is•requiied •to•signthis Agreementbefore they are assigned any duty at.the.shelter. EX.MBI ,A VOlunte.9.4:wlio titi-nOtagted With the requireinctitaortefuseto:Sign will not:be.assigneda duty,and are got able.t0 eyciA.MfOt 4440'40o.. . . VOluriteerS:agn ttp::fdr iieii pOsition,tme andMooing eaneyehinteer:sehednling.oftwate;Voloweer PevelcipniOn :. taff.froin:within the.Shelter()Orator Callkand:Ctitifirnis::thc.voinnteer's date and tune and to: proVidejltent With"the•leeatiOn•Of the.Slielter:.-and any ript0S.S.ary Volunteers aretrained..olFsiteattasks.:by the Kitchen and Donations Coordinator on duty.Any tasks that require a.trainedstaffmember are supervised bythat staff:member:to:ensure ac.c-u racy and cleanliness.. Volunteers.-aretiVen.OpportunitieS to•attend comnitinity,fOrnu*andevents:to.rdeetvremoregaining:about- • •. cOnnityrestinrCeS:aritlinetwt0 with Other ComnittnityagencieS,. Volunteera...ard:ditPeCted,te ad.hOre:tO.katrict CoslOotet1ji0;antl .taritlar(%An.Y.TOO iftviCialtOP of 04.4'0040s yill bereMovedliont thefacility and!nay be United iii.futtird,VOltinteer,OpportnnitieS. 3. Volunteer C.ocie:of gthic.s. a. Each volunteer must maintain affitnr.commitment to:professional.conduct Votunteers:of4untington-beachilaVigationdenter are expected to maintain privacy and the highest level of r.nools ethical,and:professionat-conduct while at the•site,Volunteers,arenot allowed • to•Crigageltr verbal a*iscinappropriate jokes'andstories,or any type of inappropriate interaction With--stattor . 'Volunteers- 'from developing dual relationsliips..witkany clientsilleymeet through their involvement at Huntington Beach Navigation Center.Examples!Of dual relationships include(but are not limited to)a volunteer entering:info abusinessc romantic,or sexual relationship with a client. 8olicitifig Clients for their business is atscrstrictly prohibited, . . . . . . ate to be named as.tiaving authority to make decisions.for.nOlient undefariy typO.'0.005/0..of.atfority or other.legal prOcedutei .c. •Foottarid,Other'SUbStanea Volunteert:areinitallowed to::consume any tboctitems,or di inks Runtingtonteaeh Navigation Center while volunteering;unless:a speciatev.ent involvesfood specifically for clients AND slag:Food and drink wilt'bepurthased sOldly.forthe.constimption.ofthelomeless clients. "Volunteers must also commit to nottonsumin&aleohot or any type of illicit drugs on the.property while volunteering,VOlunteers.wheappear tivbe under the influence-of any Substance:thatimpedes :their ability to perfOrm•their duties safely and efficiently will beturned away. EXHIBIT A d. Discrimination • .VOliMteett.are.prehibited froni.diS;eriminating.,.agairiSt.any 01.0.4 for any ro:00.'Thoy:04.40tjuilg *14tjiyi4041.bosoi.:_too.fhpitiAee,.:disabilityi.rditiens:.preferenoe,:.s-441. vporat:.$4ttA citiznslilp,ancestryittationat origin:or gendor. e. Volunteer Boundaries • . . YOhinteers.are.prohibited from leaning oi giving money to clients,arenOt•allowedttriphotograph or • • •meet with clients outside of Huntington Beach Navigation t;enterlWithouteRplieit petTnissiorr.filoin, program staff,and 00 tpfalloWed to drive Clients in their yeltiCies, 1. 064 Huntington lleach Navigation:Center is•reliant-upon the worker yolunte.ers;.This:commitinenfis expected to:be:taken seriously;If a yoluriteermiSses,a•shift without removin&lhemsclves:froin,the, seheduleiand'sivingnotice.,:theNolunteermay.belimitedor restricted*out volunteering; 4. Jdéntifiable Lities:Of Authority Volunteers are:informed of identifiable lines of authority in'their Application Packet.Volinneers may defer to the servingareaand Donations Coordinator duty to giveTesourcesi.rderralS,-and.handle situations beyond ..their responsibility and volunteer agreement YelOntegal also have iideeSS'te.ilie.EFTegrainMa4g0:.0)0oci itqftin4n1W on Site,fcit.400$00h .and any gri0Vt.in.04. .All proVided'Avith::amainetagidentifying them as such. . . $. besciiption$of Voluote.ertOoks. .VOlunrieers are needed 7...dnys a weekio help.in,the..:morningsonidrday.hours and:eyenings, . . . . . . The . tofr'ot'Huntington:Beach Navigation center Will ensure all•volunteers:.are:previded, with a task and d.e.SeriptiOnpt any 040 they might p.OI.O.Pn,TaSks and-duties include,hut:anot • Asslstlhg thebtake Specialist ellentsattime..otentry• •• Setting up eleaningtablesfor breakfasts and dinners. • biStributing:donations and hygiene items. • Helping..directlInesio donationsancifOod .teNtiv rneals,settirig up-snacks and drinks for clients. 6' prganiiing0010.1 projects.p04"a(tiVities•for the guests Of iinntington Beach Novkatjoi.teriter. MilaIT A SECTION IV,..OPERATING BUDGET A. ANNUAL OPERATIONS:BUDGET • 6C-';nw-tamjvsrtezt.wA.v.vS;a'TVV ,.41,: gyr4"-7 Avtkojec ps g w.,14.,?4;7041 AnTsteT•°,1 ,4,01.1 0(S.,,It4ftriler-: e.„.*,:,-,44'zw.''Ak,soSwygftttEAimw_,z.;4v3.Ak,w:aoavZv= X2'0g,4 Total t'W.411,711,110:wwWiwigkvaniMaluremmzwm AfiffillisietiAIMEOMEt4OR'-;:N42%WiVQ*01MVAnitAMOV.P.:',-t:3801160604, ki,A,,m-t4m-„..k.,zai,;figaxumtfaym•kvt-Mut-idsgt44w ' 41' ;14' ".•,• , ;Xt.' 5. g;;;TA. - A'.o4.V;r4'#,WrVltpr', Uo* tixesgow„ Program Manager 55,000,0.0Site • 1 Leaders• Housing Navigation Team .25040.0,00: Overnight LOgistiestberdinatofS ••$• 1.80,000.00 . . , : • • • .Call Contort:Intake Specialist ;$: .25;000,00 • Logir$N$,Staff . • 8.31,00Q:00 moiorograxt,samtiosonN,covlsgtomo„,mg,,,,,,v, . ;41,1.11#17414rxt•• , 14.t0,411 ,4„..44, • .;.419gro%to sit ainut! Kos •f $41410 ,1-itt*V-0•-•Var4.74' •: jff.?: . Replacement Reserves.:(furniture•;:bedding,,etc.) :.$: 12;000,00* • •• :„. Utilities * S' .35;000;00 • • . • .•Maintenance t Landscape. S! 8,000,00. Security Guards •S •650,000.00 • • • •. Supplies $ 60;000;00* . . :Pa Care 36,000.00 . . Snacks.,:andl3ev.erages: .$, -381,06.0.00 Shuttle.Leases $' 45,000.00 • • • • • • ••• . . Drivers s :20,0.00.00! 7G08 and 11.0pOsils, S. -06,06.60 . MbigurrograogOitifyitoivomamattol;„:„;0, e.:;KAagag4,;*,,UaniMNVan-Z0V40 LVarAfii . Vtitt.0 - 119rATOW PitufiE0 \ !Wen (860,100 • • • 1_4 EXHIBIT A 13. FUND bEVELOPMENT STRATEGIES Fulitling.16$000:itirt.tbe...p.wii.al.:00041.10110 0.*If6.1'.'s-§..1,16. ill.d,e,Cgi$id,6.1.4.4iv.6.t.0 ..§.tital.)1of,.. ;am. .. •fi..Q.11.1fp46•01an. • JO.Oal.p9b.lic..resoprOC8,grivat0...(10fialo'n a-n-a.foundation$.0p.polt,iii7kind,donatioiis, Entity. • "" .. . , •• • • • Potential Funding Typ9•Of.ResOlireeType of SuPpOr.t. .. . . ....... . Resource ,_,,,,,4,,p.„,,,,,,„.,,,,,„„.„*„.v„,,,,,,,,.,TAF,7, . , 4t4i.t.it_vf,,,,w,,•,—_,.,„ , :,Ifiwitir,,,kr.,,,,,,F..„,4evrauwtriialy"7„...pri viiigagritvistagtroilep4 opo;pw.n7;..01,-4,1w4*C-4-4ko 4',A---,.itialgw,N1.1 .',.,N .°N,-..,,wy.zw..-W,Aell * 44t4;=f;.-3;: m4r.4.4? ,:atiy,, ,,,.;-;.g.k.-zw.--mi:.!z,...-'44,1rpfitt.4•!.fiti p. ..„,,;-,x,--m,o,41:,..0*-gwAfsfa.A.0. ffiggt-Twkizzoiint,,i4r.A .,f,s4,_,,. .s.,ttliov!',!•.m__ :-:-Titzg.:A- 41 Z.'otttwi-4ift-kairrawied :- Comm up i ty Pnblic: .... . County.Cities General.Operating s .. Development Block Orant, rt. ..14.1,...i.n1 . _ ,„.....„......„-,4-.,-,,,,vr. ,-,-.4,T,„ i..7-6-', -,.i.vs,•:-- 4.,:t,tp,....,:w..i .1. . .-.. . ,...,..------,,,------ fl'-'):'',a;t4a,.'14i1W4 xi ,IM:-.1-ni`K----,-,:- P----;c0,--,rotitSFsp&a pv._„AgAR9oxiganok Operation itAnTAMe%Ler Food g61,:641.,At.,,,,,I .:7-4.--0,p r49- ,,so f4r,, ,f',.Tatt-W-Pgq.i::4;6Z.Vgigigitzlt.,, 9.441,,N.,,,pe,... ,-. 4.,, 4y; .25,,Igto ,-t-ga-i- ;=,-..idZil Tik-7tidrtt•OgA.XR.L.-•:,---4-5:kt-----'-''k'..-'41''cct:C•*4,01.7•NrUU',7N 11111:e"e!n041*74 ''''['''''14 ''''-t-'444k.l' --:2;111'A•-•-°-.°' ''''-'5'-')=- -, 14:1545---U-7- eri•tiii,•:445.,,A15.,=--..5.- .':.,'-:'''' '' 7,','"`" '''-'f,#- 0-'‘ e',,, •- .-.L-,-;;Vr 1.iiii-Itto.,k45.4a5:5,er .2,-5-2z5-.--5.4,•4,, ,a5..- -.,,,,,--- ....,. -5...•.5,1r..-_ -,..:.•,..,5,..-.5.,,...„... .... . ,.. .. :PitbItO: . Coordinated EPOY.Adtivitia. Dept;Drao using.And. . Federal • Urban Development- Continuum of Care: ,, ,-474-. ,-- rfifrittrVrni ' - 4 6'ir''-W..':4*---11tirri, . -474 FA14-'72.4'ge-ittaltW*4;;--4.1. - ri.:a.;..ea -p44 e.„--,.:,,A;, 4, .'-'1...,--x,Melit04-ratinitsek_mett,R.,t,--.N.k.,1,-,,1-4.-44--- .'lil if0AX,&:M--,,rff,..4.- •ri,„:4,1-,., 1.'4:`,97g8Tr.,alta:A*Trkw.4 ,i3.4,14:,„,...,,, , „...--,-.7--,,..--,?4, 7-",t,,,,,, vii.KtrIv„.0,zta:.,-„Ti1,0-4,,_44%1 w,v,a--.:kr,z:zz --.,,,,e=_:,--,,q,,,,,.---.t..,, ,,,,, ,,,..040,,,ww,...414,4v,A.*--vzi ixelg.tw.itiat9tv44-q: ;N,,k:i:'5-f-;:5.7ng:t..toV,.-7--•t:•14.gaJf-:.', 17,4-kt-a.S.Mf.•M,V1.7#.‘J.-&-&-17...,. .,;.'Aia::,Y4:4;tiL',.,-,Z.,a,..,F5, ,,,Z,:.',Z,-,....,....,-,---,.-.-.,.,,1 ,-,.: , ,,,..._, _, . ,. ,,. .. 1 .Health Resources and Public Federal • Medical Facility Services. Services Administration : (HASA) . . : • , 4.,.ramawifi .,„..4..,64.,..,..,,,, ,L ..1.;mmN-7.;,,,,,,,,,5.5A gt.4.1.4_ww-,..-W1=-1474a, leZe=4._--4!-,,74- -_..- .vuigie0,...--,,, ww-r,---t-,,F,.._yed. Ealf-yrt,w-,-,. ,__.--A6etermsApyylcow'sqi rtaitolbegiVe_keKaWPR k-f.?:-!4-t-L-:--T;: - •a--„gL---ff-.-iA-,2-n.,-•.rg,z:toq4-,---1kwL'ON0,--T---0- ig-;4,28e-1g5W- 01m4 ilM-1;07--,--f-i*Mt-54..ww:VA : 0ikt Otiet4iVildilikk-Zkaa tir:-177=143001;<:" . boolgomo4vvi*.24-i _v-07,1-:,,,,*-5-4,11-tgadtmA,,,..ea .- ...,:,,,, ,L 4:,&,;:.4,z5.41,0VagEziare„ --i-&-Ataz,r, Corporate Foundations Private. Li0..c..41 General,Service SPecific.. 1,5:.,.5-•,w,--7,57,,Fiv.-.7 ,5,7,1-4.-t6moi.400. -;•70,----1 , „ ,,,,,,,,...„.._.,.__„:„.„,,,,,,,,,,....„...„,„..„.4„.„,-.).-r.,..5.5e5,-„,7gE,,•!:.,rxia.q. E.ei„..•,.. , .-- , .,,,, ,,,, ,4-A-iff---WW.,',v.-. .01.104A.4=.•'=',:'fo.11.14. - - ._.;"d P.C.,T,,zakerol• ‘,_,-;*A Servicefcd,-;-.J0Lcaeliot .:$Specific 4-t----&-r,- ,ProgiteTuttfigittits,i rAN,,,.,,,,,,,,p,-;:-.te kir ;,---.- "f'-'-'r-LWF:3-.-*„.--,,,,,,,--- -----,-,,a * 42-6.Z,-,4:41.- Private Individuals Priyae/Iii4Chid Local General,Service Specific: • ..,,R1,-, fv,k,p4P-, r,,,'"''''''' ,'''.1.V4,,G-E--,---f-IA tiva,specitic.-A yegr v-,'-------v 145',47,.,:iveitatii-7-40-iwde-40&-2.w6,7::*00.4't,--.-4--,*,-..11-------' ws i!.:. =._.---,•:,,,,w.----0 249.0tof.et),1AEAlvilAwi.;14,*-4-04.-q-2v1v,..4w53. tti6Ae,,,_g-9,,,,V-t-','4,--..,i"W, ..----V,,,, ,,----,--,- ---,i•-,-,7,,,--,r,,A,,,,,,,,,,,,,v-,, ,,---,1,--,--.----"" „il-Xf,,,:,,,,.e"''-re-aw,4---44:_%,-,-,t,-.-S,-.,-,,, ,----,,---1--,-As,-,4-,..----, _,-,---r---, W-I''''''-i'c.Sc---.14,-*,,-. --46"4.4.1-'-‘4-74:4;r•,--",--•*„.-.2f-4:7,4,11*-.,.. -...e**-,:kt-V.4"---s---,-'--N---7,----4,4.._-t___-Z*--.--•ati_.„ ___.:i7f-*_4_.-.: -:,..::..4,4-,,-;--,-a --..,v.,-, --ri.&,. .,.-4,.,,,,xa4.-,..„-„,-,4„.*,--..L54,,, EXHIBIT A • SECTION V.-.AtrAOHIVI.E.NtS ki0P.OESOkiPtiON$• • • RE.G10*.4..DIREOTOR.OP EitVIR6ENdY . i/ICES . Job Description, Introduction;The Regional Director of Eniergency•Servicesis.responsiblelbr thelierfonnanee•Of all Year., Round:tmergency Shelter Nogranb.Sarvices.:and.OnfreachActivitio.:10:Orange County and BellfloWer. Primaryresponsibilitiesinclude,program,managementii..program..developinent,and emninunityrelaiions...This. includes supervisingthe:Thintington:Beach.Navigation:Center Manager.ThiSI•ppsitionTecpiir6 a flexible schedule especially•during the.winter•months(Weekendonorning,evening and holiday shiftS).This position may at times requireftransportatien of...supplies tcrshelter locatiOns.The Regional Director of Emergency Services•Tepofts directly•to••theilikector ofEmergency Servibes. . . . Onalificatiolig!Associate's Degreelo at.least s..2 yearS•of direct lifeexperience:workingwithlong.term' . . homeless,low income,and diverse•pOpulatiOns and have a working:knowledge of inental.health and addiction issues Possess alijghleVel of toieraoe:and4inderStariding ter individuals Who present for services with itit6nt 101tiple'cge.ffianagcmcnt and,40.44.0004..Ability to pcifotiii crisis inteitycntion•:40.0-aded;Oleatly. communicate information and.inStriiCtioni:Verhallyantt ‘yritteil:.ferin;•Tha.intaina•DoSitive,.protcgiona...tintd. ,••• ...• .•• sato:environment While;on..dnty;and establish gnd•mintgincitective:workingletationAlps with others Valid: CA dtiveeslion.40,proct:Otinutance:gnd.religliic yehiclelsIequired, PrOarant•Managenielit.and.DeVeloninent Coal.-.0verseetlie..deve'lopment.andlinprementation of ail..p,'ogrwn services for our Year-Round Enreqency Airier Program. o ensure.quality delivery ofservices. :4 Maint:a10.:Orldtri1060.Of existing shelter services • Oi.erse.O•the.s.c,hedoling-and cdOrdination.PfaliShelter$iteS • Ensure:•Stforigtomenunieatieri betWeen-.Staffand Partner agencies, ©. .•OverSee•CoordinatiOn•of ShelteraCtivitieS and distribtitiOn Of SerinceS • • Providv.monthiV reports.to the.Operations Director • Develop•new partnerships with otber•agenCies•in orderto enhance our current services: • Oversee implementation-of newservices • Implement new services/year-round,permanent:faCility. Manage Budget O pverseelOprdhasesi VentiOr'f3idS.and MOU's . . EXHIi3I.T A • Staff Matiakeiaelit • Goal:Manage klenglied:St agfacilitai ing optima!pel:formance:- Manage!and supervise Shelter Program Managers 0.0.004-Ofst0froAkktie.$ PrOV.10.410 art:aric1;:gtfiOancOVh0.00CeSsary. • Provide•supportiOrtriSis/Conflictintervention o 'Coordinate trainings•and.orientatiOns when needed: • Conduct Meetings monthly • Meet with identified staffindiVidually when necessary .e. Review and evaluate,perfarmances. • tOrOuctrnidyearan&annUal•review •oittfeatil Services 0001.,:e i'0101004ii's!).1iP in critical the development einciftileni &On:Of OnlOach Set Vi:e0 • brainstorm,research and.assISfin the•development our outreach.strategy Oversee implementation of o.utreachserViees • Assistwith• ront Door Calls When necessary tartan toilitItelitiorw . . Goal; OW 1?0.1 reinnailan In.die:0.02aeler'OnMnini(j). • Maintain,active involvement•with neighbors.and program'partners • .Maintain adive involvement With community serVice•organtiations: Miseeliaiieous • PrOVide.creptiVe.ihi*t to the Executive and Operations Directors • .PartiCipat0:10.nOWOrking.filbCtiOns • Attend apprOpriatelrairling•WOrksh.Op as needed .• Attend..aprOklate'hoUSe.and. taff'Me'eting's Complete ad hoc iproje.ct $appointed by.StiperVisOr BXHIBIT A go-fbifrivjA.- 10.0 E73 wr100. 170. ArgEAotimvioArdAtp.8N77g0 Job.Description introductio:ThisTogAlii IVInnagoris.rOspOusThlefqr CO.Ordiotiog progrolo.wylogoi-TotivOn BOO Navig4tioi)c,oiltor...Th*paUbitteoii*'dOpekdAVIity.,,r*i.i*sitillity;'Organizational skills,and ornng:Writtql and verbal ceannnthicatfoh skills Pimiary i csponsibilities hiCluda;:prOkraninianagCniefit,.titogram development,and outi each and comnwmty i elations and rOOON:10.th6A*1011)kOcto),OfT010.tgPOPY: Sebfina..ThiS.:0Sition inCluftg.'SUper'viShig00.1)Ort:staf.and,f09100.0 flexible schedule(weekend,moining, evening and holiditi•Phift0,*ThispiaOitid4inayyeilnkOttkfrairiSpOrtattOn.t.i'r supplies.Fluency in Spanish is a niticantvaIne, QUaliftcation.s ,MaaCiate.t.DCgrCe,and,at least ZyearS:of direei life experietied WOrkirigVithAeng4erni. - homeless,low income,and.die.y.OPUlatiehandirave,a.'working knowledge of mental health and issuOa possess a high level dftolerance and understanding'fOrindiViduala who present for services with Intent multiple.casaManagethent and health needs Ativity.to:P6ifoilivaisiObtefvdaiijir0 needed,cicarly, CoMinuniehte inferrhatien and ihstrrictiOnS verbally and in.WrittensfOrni;.Mahrtain.a positive,profe*ogalatid. safe.envirdithient While on duty;and establish and Maintain effective WorkingMatiOnShiPs-With Other**yottij. cmxivefsli6-eii*inaf of ihsta,aheC and ielUlleliiclè.hi4iiired. Year Round ErnergerioY:ShelferPrograth, Goakitnsurelha(the.Slielter iuii smoothly and that:Waingintain., Ccurate data anitstrOng.00MMMiiCaticiii.Wittr. conninthifypartnerS. Ovel'.see:Clieht:SeT*0 Coordihate.Calendatand Services Provided: partiiWagerreiek . . Support all aspects operatiOnS.inehidink..ctireet Client Services When.'nepeSSary. Oversee,theicollectionand.distributiOn Ofderiations Assist with:monitoring Thoility.seeuritY and.thattoinuf6.6 EnSure.enforcement ofour gaedirei4iber policies As.siStvitIrseouring,neeeSSaryiesourees. OVer•see.e.011ection,input anddiStribUtioirofintakes surninary sheets ri'606f0 Provide support communit3i:.rtsotirCaS and.referinla. ilevelaphew.par.hiershiPsiwith:other_.ageneieS iii:ordente..ehharree orics; Manage:program budget Facilitate Resident Advisory Co.uncil:and.ParnierShMeatingS, Management' Goal::,Manage.identified Program StaffLinterns and VolOnteerstaellitating optimal pet foi.mance Manage,and supervise support staffin all..of.thó'ir duties Assistih various aspects of'staff's:duties: Assist:hi coordinitin&andlnanaging ort-site,vOltniteeri AsSistin coordinatingand,managing specifilgropp.eventSond:hdlidayevent$ Provide crisiskonfliefintervention. COordinatatrainings:and orientations when needed. Conduct 90.day;midyear;and annual reviews, • BXHIBIT Coniniunity Relations Goal:Positively advance Agencies rOPAitotioldil 1.5.194aOr opmrApnity, , : Mal**.0.0V4 loqiyonot with neighbors and yogtaiii.,1.)4004r.si Maiataii)aptly0:in.yOlvexont with coaptaaity..§0.vi0e.oisanizatio1is Mist pagtiolp,at4'141 Otwokking kaa0tipha.a4000ainualityiii44tiag4 .440114,a00#144tiagS and trainiiria:W.040.400:#s needed Assist with geneial duties(stocking 00044 00044:f4,-001*calls,4t4,). aliatf04;j0li.pottotoano by#tily.iil.g.0;40,40*oteg:iitiii4ii4OW10c10 0104 by attending sealiaait find c004r4i*44:000yiewiigoo.14.0.0101a1.0llili00104. POtkri4 Od.tio. :0•0j0t$04:appoititp.cl,br.s:odiV4or $fr.E4EA.DER.-ii..ONTI.N.6.rON•'43EAdti•WAV.1.0AtiontceNt....04 ..„. •Job POpiiiitiOri., IrittOdfiction:The;Eplogooy Services Site is overo.0i0g.s.OivIcosOci activities at • , •• NavigationCentei Dependability,iesponsibihty,404.11.e,..aNiiwtQ pcimpii**effectively and iogpoofoliy:oro.140400*skills Ability to woik 6ffOtiVO:y.804. .itiv.osqvc)**fiethi:plop,;014012e.: ici PtiOlitig-dritiegfriairitairi-4150$itivdi pi of9.0)04 and safe environment while on duty,and establish and maintain effective vpiiciptioiAtip041iipswith otheis This position iequines a flexib1 Woik schedule inpiriding. 0410 weekend,mooing and evening and holiday shifts:.T.i4;1*iiiioi..roprts diroctiy.10-1-Trintirigtori Beach 14y.igatiOricoitot Qualifications:Possess a high level of tOloanop,,arid pildetsToxling foi i4d1V..idrigis.w.11,0:p0mt.Tor sei vices with uigent multiple case mah4gomoot.aild..h41th 404.Ability to porlogntilgi4'hltOvcritiort.4.s.nt.00A: Olt:Atly•iooprinririWto itifritipallop.Arid WituctiOy§.veibally and in Written fop%maintain a positive, pr.0600toriat a4c.t.safe while on duty;.aixtWahiigh 4pil:thairitgip effective w.ot.kirig relationships With othOts .A.000i0to's)DOgeOp,teterr04 hrit-riOttokitiit0d, heltr M$Istiiitho itripiotriO4tatiO4•Of.all shelter aptivitleflo•"64$i#e quality delivery of set vices P0100.•1411001tey.O.dtkiAtip0 includingjog400:04..pligot intakes pv:or$00.4#4.4Ntj.0..Of*VI*and 411:.*:§gtAiA*Vi*while on drily .Assist in the 000aill40:04 of yolunteeis and suppot set vices Oyiqee%.t40...0go#lzgion.of .miningetnott. . . . goal Suppoi I Identified Piogi am Staff facilitating tiptiiilatgoitopiano.„ Support shelter StO-dPiitig designated shifts: Assist iti ,./h1716.0 aspects of taff.'g.:dritW4 Assist in cooidinating and managing 0004 ktctiip.ovdiit$find holiday events cOiritrirititc•ate:"04y.,040.0r:shOltOfks144•10 pi•Ogyairi Manage Q01:,'Q's.'0000.'041011i1,$#4111/0 duties that OIPPOit pm 00-11.0$00004, rie400. Assist with ridoos.sal yoOpic'e8 .Ao.W.witiii.0.041cOpirig arid tooting .migbdirdneou§ Attorid:40ff.0100.4*atict 04.h0g.:wokicslyip;:04.,nood4 Mist Witkgd4601.4oti .:(00tit 10APP110,,060i0;fa*,15.bb00 calls, Enhance job peroi inanee by 4015.biiiigyp-40,dat6sprOt0010i0.)knowlOgb.01.ifed*:attehOing seminal s and (Orifei*rit0.. P0..e0V.icwirig-OyOr0s10001 publications PeffOrtri 4poomp.O.by Supervisor tXHIAT:r•A .04pigovsmo NA VIGATOR Job Description.. . . Job .1)escripfioo Iotro.00000:The Lead gott§iog:bifiyygatot„OOclor 66,'066fibIt'grAe.Thviftolor•$ory,i'oos Pogrom Mohogp.r;is responsible for oipportingtho.00v.igotio.te.a4.The Navigation team 41i.opt,with clients io,..'6,416fgoopy:0646,r and afe 1:00001Wtcit,ipgf0044.origillg:400 "a $9400,440:001)You$11)g plans,$41)PO4,.iil.fproWicilii;t0for..ai:Atid.00voopy..for.irkaiyMpals.-Thikpbsitkoreqpires#POilgrOdgrOili ha. " soppoAtiogotoet'.4*O6o0ful• VOlitiogelationships Thisposition influence tocogth,g6, osi ry •*odor 61tottgoOtttil WillJentify pro016))416.4.b)i..ptao16$•.04 create Olittitt4 to itelly:•ki4k6sOliptit. . , . . . . QOalificatioit§;.AtOolateg.P.ogfo,6•Afid sat least 2,:yoti.4 of cill'o6t:life.6>tp64.6146 woikmg with W006.. homeless,low income,and OiNio*popoiottos midhoo.4•7yor)citig.)001.040.o.filiom41.b001rtht1:400.0 issues:possoss.,ohig6.level of toleiance and 1646iVgyt4ipg.fg,•iildiyi4014 who.prow for,gotylog,with urgent oMiti014 .40,tp.oriogoloot.ondho.oiih needs 41511,ity•Toppeorm'orUipiiitotvootioo.os:noe'doii; OOixtritOttiOgt6litfOtOtAiiio and lostrodt.iO4 yorholly0o0 in wiitten form,thoint4144:•pgs100;•1#00001141.0.4, Afo'coyioothait while on duty,and establish and 41004014 effective woiiclog-r614.tiOmhip$Aitb060$.:.•Vglicl, CA driver's of insurance andreliable vehicle Is requliecl.Kmogom.0 Ox.1301:1000.prokroct. Staff• , . Manage'ci070.7doy..0.pomtfc*OftlooSing NOvigoto.tooms;.:tibkOtiy6$•.aiia housing plans, 0861044. Conducts weekly Ogg 000611Citig and monthly case file,o0it5.to 40E0 participants ke.6oras-ar6:060[60. i.1440 :0tO• iefeuals oppopve...$.ofyioai:$40i g*5 zteyolciorkgoofa worlsoo and health caie piovideis as 001041.0*otyMay make home and field visits Pi bAtio.sttptiOrtiy6..04.*gs!.:forcliwo;"po.Vio.• crisis if needed Receive,i.OYIpSt:RiictIVOWtna**4-§*411.,.00'6000$.4.40644.. Pt id training,4tiookvWoit,00 prohleiw-solyhig gOlihmo for 0$0 .Dodtithefitaticin Qi,60661116.-tOttig.t6n0f,ofciOotortootofoo standards as set faith by 664jrogittp....00ittrkt.00d.progroth pOiOes Oversee• 0O0i!.4.t6..0.8.complete data into HMIS oyotsde.:b0W*Idy..00.0ifidOiifiathOd copy case files with all f610Siitfit:•dotitthOkitatiott in the OgptOpiWO. 0Otioti • • • EXI-11131.T.A HOUSING NAVIGATOR IlLINTINGTON.:BIEACH NAVIGATION CENTER Job Introduction TbellouSingNAVigater provides.asSiStanee to individuals that are.litei*.hootole6S...ThiS asSistAnCe.inelndeS an individualized assessment of needs .6Y PrOVision,Of taitetedSoktitco focused ti):00.whitotit housing as quickly as pstble The enter:ASSesSinent intOscentral'EntrY System fOr.OlOr*atiOi.i.and linkage to housing•provickf;help client otai documents iequned fOriMaSingPlAcettient,..PrOvide individuals with :óiiIOyiiieitgitidatie6,and COMMUnity•restitirees. QualificationS.!AS'sociate Degree ahilsat'leaSt2 yo.6it•of dirot life.OTerietico.woiling with log-..totth homeless,lOWsinedine,.and diverse popnlatiOnsand have a N1)Orkinaktiowmgd.4firiotit01 health and 40diOicto :issues.ToiSsSS A high level Of toldranee.and titidetstaticlittg fbi inchvidtials who piesent for serViCeS)Vitknrgent. •Multiple Case:iiittnagementsandftealaneedS.Ability to CriSIS:iitterVentiOn as needed, communicate information andinstrnetiOnS%Vetbally AnAiit.written form;Maintain A positive,professional and :safe.pnviiohitilea-whm oirdntr,itaeSt4bliat arid MAintain..effeetiVe.:Wbrldrigrelati'OnShiP'S.with,oters.Valid a.driv'ee's license,prooforifisurafiCe.AMIreliable vehicle IS re'quired. 'Year g.ound:Emergeney.Shelier Proini SerViCeS. Conduct diversiodinterVieWS Manwiiitalce process :Maintain intakearea and eisure dailrforniS abdatipplieS are Staked'And,keadyfor ne*intakeS: 'Supportive Services. Provide..assessmetitfOr.client within seven days of enterin4 Shelter;' Determine eligibility.and enter assessment into Central Enti yiSyStein.for„Pridriftation and link*to housing provider: Assist client with obtaining dOcurnent&kdoiltd.for housing plaCeinent. While client is at the employment linkage, linkage te..00nuniniity providers.fOr•substAnce abuse,pritriarrAndinental'health Care,and all Other Services needed tO assist clients in reaching their stabilization goats While client is at 11W4heltor provide StrengthSb4Sesi case intinagetrient...tind•Sei,ViCei0Otd.i)14.0.ileagne0 to assist clients in obtaining and:maintainiq stable housing ConduC(erisis•andliSkassessmentsin consultation with superViierori case rnahagoinenfteatik. ProVide,..erisisIntervention.s.eiwiceS focused On.enhaneingthe.elient'S'ability to independently..prOblein solve, utilize-effective,copingakills,andmianage and self-eobrditinte own.care Providevarm hand offlo•selected,housing provider.ensuringa,snfooth.tranSitiOn.:froin the.ShelterafolionSing, • Documentation Maintain documentation.standardsasaet fortliby theprograin contract and prograin•policies Complete progresanotes on every meeting with Client: • ..Input accurate and.complete.:..dntainto.IiMIS and-ap4o.te.:anapabefs 0.1.4061.a*0.1egrt'efik. Maintain confidentialliardeoprease files with allrelevant:documentation itj.thiapPropriateSeetibii I:OGISTIc$:COOR0INAT014 UNTINGTONSEACH NAVIGATION CENTER Job Description Introduction:.The Logistics CoordinatOr is reSPonSiblefor PrOvidingitipportive SerVfee§:and lOgiStical: tippOrt to Huntington Beach Center.dui og designated shifts.:This position j7Ottir0§,a flexible wor sche.dule,includingsome weekend,mOviitig and evetilng:Unflioliday.Aitiss.. 'EXHIBIT A.. • This poSitionireports directly to liUntington8eaCh Navigation.Center ProgramManager:.Dependability,. responsibilityi andihe ability•tocommuniaate:effectiVelyand.respeCtftilly are mandatory.skills.Vittency in tpanisiti&a significant'value. Qualifications:Possess4 high level of tolerance and-understanding for individuals who.present for•services with.urgent milltiple.case•managementand health needs:Ability la'perfornierisiS.intervention•as needed; clearly tommunicate:informationsandinstructions:verbally and in written form;.maintairra positive, professional and safe environment While'on duty;and establish and maintain effective workinvelationships. with others. 'Shelter.guppert• AssistintheiMpleinentation of all Shelter'activities loensurevality delivery.of sei.vices: • Assist witly.shelter maintenance. Respori4lecier-cleanliness and safety of facility including emptying trash..cans:and cleaning Alf:areas.of the. ihetterOlialuding dorins,.:kitchens•andrestrooms:. Assist with TeceiVing and verifYing.orderst'om•vendors,completing tally sheets Post nil...update.aigos.and service calendars Audio c:;goipioeut set up and monitoriog Assist in.:019 9YgqiiizAiion:cifsupP4Ps and facilities' Miscellaneous Assist with el lentsei•viceS-pOd prOgrmo activities:ff.nec'e'ssaly Complete ad lieOprojectS•asOppointed by SuperV:isor • Xi-IIER17. • • • 0 VERN/G.11TL 0 GIST/CS,COORDINATOR.—.FOVTINGTON.BEACH NAVIGATION'OENV13 JobDescEiptiOn • Ixitroductioi The Oveimght Logistics Q6cirdinabk 1St b.0001e.for:pi:ovidiiig§,tipportive:.$erviee$:.Aaci logistical i.)1Vort to litaitinktori.13 ogoh.Navigatioa..ceriter.:dtalag::overrrightiliifto;This position fle4b10:.Werlt:sObeclare..140flaflipg some weekends morning and eVeilipg:A*1bollaaystiift$. T.111$poiti4A,:fooatw.;di*tly.to:gotiOgtops.B*6 Navigation Q.,e4wProgralifiqaila-ger.- togp.0101bility,..a4t1the'4biliVO 0000100.effee0ely:Aactit00.0fallY.w 01400fgt0:4011q.. .1000V.iii Spanish is a significant value Because of thg.taltgg ottb0;4jjft,this pOitfol).Attst be able to OP:0mo:as site supervisor at tjinds and be able to commuriicate effectively.01bi!. thq:1?it)040..googo if absolutely hedeasary., Qualifications Possess a Iigb•,level.of telpwee,efidlia:del.$ta0cling.for iatj.iViihata)Arbo.:preaeofor per Otea., with ili,getit multiple case management an bgOth.hOecisAbility-to porfotiri.ertaia.:i0tety.0)110.;aa,needed;: cleaily communicate lmfonnation and mstuuct!ons Verbally:0011i.'m..itten:form,•olabltaika professional and safe nvuoainent while on duty4 and.Otablia1feadinalbta10 effective working iclationships widis.6t1i6e$, Shelter Assist in the nupleinenfation of sheltei activities to ensuic quality 4oilvoxybtOetlif*, Assist with shelter;b410000110e Responsible foi clearihnes and safety of facility including emptying tiash cans and .411..Ogg;of the 4161tei,including iletala,:kitebeas..:apd Assist withtgaehaig,kid:Ygrify410 tirdeks.ftsbiti. gr)dbit,c01)0tifig10.4•,".gfigOg Post and update signs and serViee:ealeadaro AudióEquipiiitsettiP atid.tiicinitbrih0 Assist ‘$.1:100116;:a4d....f.apilitiOtibOdt. Mikellariebog Assist with Oigtit.. .er.Vige:g.,04 piogi am activities ifilgb.a .ary Csmnfklgteailli.060.0j0g6,m.:.401)6iiit00biSuivisoF • EXHIBIT A kijt. s• mop00.003.0101::NAvigatiottiOi. Shetter.Expectations: Weicome.to ourshdlterprogram.We..hope your stay with us allows you to begin your to ending your:homelessness.To ensure that.all guests,are able to.comfortably work toward that.goal, the follOwing:expectations.need to:bef011owed while on the shelter property, on any program shuttle, as well as.,thelmmediate•Vicinity,of the.Shel teror.drop-off location. Alt guests.-are:asked to:read and initial each of 'following:seotiOns as an adqowloclgomgntlat they understand What:is expected of them'whiteenrolled irtthe program: 1. :Demonstrate.resp.onsibility for yoursOlf,your actions,and your.housing.plan. . . Guests are,.expected to':actively VP* then• 1.1901pg plan,. :signing these expectations, you .tinderstand that you nie not gooNntoott,boqing,by ogioufig*titipptorgeom)and that Ant continued :enollinont is contingent on the woik yot comj1et yoni :Noy.lotot:The got is to got you connected to ii0:01#g.roSOurOeS.4:qpiokly as possible wiit.1?0,oxpootot to,Moot regularly with YPP,t'R:000tig*vigoor at scheduled 000 0000.yOijr:booing:000..P.att of yopt Booing k144 A901,be for you to identify tasks that you need to complete in Pt.* .0WOY 'Y00e: goal ooneing'.101.014,'YOlg:prOkiO4..tOlvOnj this goal Will be i•.Ovi.ewie4:!4r3.0-0gy Inotoinontsi With ormai ,oktoalobto.quots ittinitod 4ot health and:g.n.foty liAllOieg.These poji.60.'inOlodo,lint are net tiMited to When e new guest ehters the progrm. they are: required and•:Submit any dethingibeddirig itemstobe Igundered ot-not ttoated: Guests.,are expected to maintain their hygiene (including:.changing into:clean clothes when possible),laundry orice'a Week.and'shOWeringat:leaSt.tWiCe.a.W.P. .a bue to.COV1.13-1. -all guests are expected to wear masks if observed having any.symptoms.of Illness,:and must ogreo'to:tornootetnyo.checks if asked:$oCial.distancing protocols may also be enforce d that all guests must 9 Every guest will be assigned alauncry'day;Guests will be expected to bag their dirty clothes and bundle their bedding on this day streamline laundry:sotViqos', Laundry ..should be. submitted to staff for Oleaning.by.:9!0.0.ARIOnthiSday.., 0 Guests.are..expected to maintain the.safety Of the ilepping area by.straightening their beds When not in use ijersoneliter.ns-at the bed must be able to:*in the supplied indoor storage.:In addition, each guest Will.be Permitted to'.keep 1 2 shoes 00'bed. No"Additional. 0ersOnal.iterns.may be kept behind,:under or in the aisle nextto.yotir bed.NO Wrile6.O.f.seny kind may be raised without explicit permission from the management team.Water.is.allowedin the dorms but no openOr..perishabietoodorother figoti.cidOct may be brought to the bed area atanYtiMe... . . 0: :AO prescription medication must be recorded'with.Staff at Intake and.stored.'in your indoor bib in hsoriginai W3eleci container. 1411s or medication NOT matChirig.the original.labeled.container :EXHIBIT A . . .............. may be..confiscated No.mart)uana will be:aliowed:beyond the security.Cheek pointat Medical:marijuana.may only-be stored in-your outdoor bin with a valid Medicinal Use Cardiand *rnu#he.S • Every guetfissup016d?2,intloot under-the bed:bins(or equivalent)and I outdoor bin.Outdoor bin$.01*gool.010.ofily-Ogynotlo.Ookhotoxi.00.0460. 4,t0yooycltiv troy!riot.be brat OntOffielprOPerty:„OtieSta:May,onlyuse.th&binS that were assigned to them hy:StaftAli bins must be able to properly Close and latch, and they should he piked on top of to b00 .wheritheibedia•not inuse•so staff can sweep and mop•ooderneath, 4. CIATOt OttlAOlP.1'0041:41:0A0:0-10400:as,a I i that guest exits, it Noolitoo!their i esponsibihty to fill OUt.:0 change of address fopo.with me post office.Any mail th41§:401iVOKOlo the site aftei a guest has the ptogi*t4 illjt150404.140k to the post office as"Return to seoktor. Mail:011,.1?6.'kept at...the from desk,.410og wit1 toipoytoot program notiCeadt.iile§tago.fton.*Aff.Upon signing in 000ki.day,the haVe 4:0**M:to it theta ig tittOlannarriall*O*M6SsAgnS; 9.. For.your-comfort and safety, all...guests ale expected to abstain fiom liehaViok that is disruptive and unacceptable to., others. examples Include verbal .:baia•§siiieot, physical haicissment, 0X.C.e55iVe profanity„possessing weapons (or-items:that.May be .pereeived as weapons) oi contraband, ding dealing,ding/alcohol use,.theft,etc.Additional examples of items ooitadoi'od co:40114d.ail?O..h.iao available upon repeat...Serious,offenses include but are not limited to possession of weapons narcotics,use of rental Slitts,..sexuarharassmentincluding nudity or*obscene/sexual behavior,,mting fires&threats.or violent bebaviorrand AnyptherinappropriatO:p**4 cOntact,SOWS violations may resultintanimmednite oxiffiomthe shelter:If you are asked to leave,you must leave without incident in.order to be:•eligible;for a return•to”the program in the fituie If a cfriVO is available,you may be • transported to an.approved drop off location if it is deemed by management as safe to do so 6: If a guest's behavior la:extremely.disruptive and staff orsecurity.asks•you to step:outside or remove yourself fiom an at so you may..calm down,..you.are,-expected to comply with this request This is .foryour'benefit,and.yottmay be rejoin the:group-When your behavior is no:longera:disruption to the'otherisheIter guests .i • . . . 7. Guests ;ate expected to. Teturri .64ch. night 15040 the posted ctufew unless allowed special C.OrlSideratiOn :by•0:101140.11104 (00' fat work 01* $0100b. Ouegtv ate not allowed to miss' two • consecutive nights Oi',MOre than 2..nights any esOlecid0-100011Wit110Ut cleating the absence with then .171.0411g 14Uviketot; Oqqts.4.to..040t0 to signm daiy, and may not sign or hold beds*for OthersoTh6.,pTogr'01A,olouger may°giant'excused nights out of the gitoltpy upon mequest if itoomod 000Ory 40ix'01#late- 8, Photo ID's are 1'64lii1.a of'011,TegiStel'a gliests.-fOr stifotyoeptos..If yOu p1t have 4:ckilifort.kig State ID the. lylti Staff vi1l assist:.you in Acquiring: an ID. Within the first w daya. aftet enrollnient..MereY House May take ptiotos.!and thumbprints.10-Prtidtidd program:WA;.f.Orgliestg.if muecessaiy By enteung this pioguiip,you give YeAlr.consent to tlu A-0110toTD.of some sort is'41g0 rtgairoettO fOoolii4.:4 bath towel and is also used when waiting in the dinner too*Ip.'111.4y.bo 61.640 for you in4bOinteriin if you:do iitoothoo one). • 9. Out of•respe•ct for;And to:protect the privacy of our staff.and.guests,hd.4udfo/videO-rec.MAng Or• takings'of 1photos is permitted.on pi einises„ except by the expressed:perinission-fitnil:Management . . 10, For your gotay,.fhis:siie.may incorporate closed-circuit*surveillance•cameras as part of Its:security syston.thero am no...cameras installed in any:restrooms or showers:.Any footage captui ed is.used Only for safety and security;purposes and may shared•with taw••entorcement as part of an.active MyestigatiOn., oTa Otage will be sharect wi ththe general public: • EXHIBIT A • it.•Srhokiiig and *log are periiiitted •10, Abe tl0;iinatea 00(dOOr 'sniatrig. area only. i drVi. :ParaPhernalia,.61044 oi Matijuana.(teeteatiOnal oi Medioinal) Will be permitted in,of around the Ishelter.AnYthing:eontaining..11110(With.:Or.withOuta pieseittion)willnOt beall *1; .Attend re.sidentme.etings and contribute ta:the.community. 13, All guests ate expected to be 0.004.Noiglibtors.nf the community in which they'are served,.and have an obligation trt-compfy with all state and local laws and ordinances and:behaveinocourteous manner at all times,inoluding.while..traveling to and fiom the property Complaints:from residents,;buSiness 01,vners;o public may restittin expulsion from Mercy FlousePrograms.. 1.4;..1/1 Orde./'.10:-remain Good Neighbois, all guests iare expected to use the.i0videct Shuttles' foi transportation.on to and off of the property, ';unless they have a persona' .vehiole, or utilize a xi:40410*set vice We pootiee ii strict no-walk-up/no bike-up policy •011eata:ate expected to iemam Oh.the,•proli;erty.iat all tittles unless when leavingibr.the.clay.Violation of tins expectation re:sbltiiii.ati WWI*eXit;„ 15 Gne*f.yehicles may be pOk4-Isowslieltor POOeiti.iat.,tbe.owner'S:risk and:liability,itt..404oatetlAfe.-.0i. once the vehicle is::xegiatered with the:Prit0aM.,A valid license,:registration, and li*tranoe:-.ate .tequired in the name of the guest.11.VS(ReCteatiOnal Vehiotes)rakenOt Guests with bicycles..must use the bicycle tacks on the shuttle buses arid.allOW.Morcy House di iVeit ite.,Secnre. them on the rack.Guests.areonly allowectona bike:per pel*Sn arid ate not allowed to stere spate bike pails unless they fit in.the.outddothin..A11 bicycles brought,on(O:thaproperty.mtiStheregistered and: photographed All vehicles, including bicycles,must be *table.Abandoned:cifittOperable Veldeles subjectlo.low at the ownet'S expen§e. 16 everal areas on site arerestrietedio staff:and security only.*Guests ate not allowed to enter any areas. other than the common.areas,..dormsandlestrooms..Withont appointment-or explicit permission from the management If sipage is posted designating an area as."Staff cilibe, ,guests-are.expected to. !Te4peefthaboundary..: 17— Theme may.be .00a specific,to flien, women,'.non-binary guests, and copples. Please-respect The 031acy of othets Guests aie not allowed to.enter any sleeping:area other than the one.they.were ;00.ignetaintake.; . . . . 18, Otte.*00.0Ve.00:to:respect thO Ng and$.1P0 Ar01.V.11Pigh400;.-When jjght$..a0t.ift..100t v.O.icqs should be used to liPnit distiactions and x.i.O(4j$tin!b thou I est Ligewrga,,,guegs;are.,not allowed to to brightligbts of play,Music/Watch.Videba'Withstnid,inthe:derniS after lights but: 19 .Although;we:respedt everyone'S.right to pi we resdOe the tight to pat down.afid earch all persons:as:a precaution against..any,potential security usks QUeSta::W111-be informed of items not, allowed at the sheltet IfThoseitems.-are found on site :May be confiscated and destroye4. 0.11eRs. must agree to be searched any time they accesatheir'ontside bins,bikeS, vehicles,De.my area deemed unsearebed". 20, Approved pets,ServiceAnimals,andESAmuit he.registered and cleared.aheadoltime:withprograny management, clients Itralinfited to lioinore-than one.animal:(with theposSible exception of service animals) and-the animal must bepresent with the.Client at the time..Of.intake. All pet owners must agree to and follow the.guidelines provideitin the Animal'Expectations,..whfch is a separate document thatiWill be givenwowentry,of the:animal into the ihelter.. . . . . . 21 Netthei Metcy'.4euseaOr•any of its'yowlers:.ar.e.in any way raponible of liable for lost, stolen,;ot damaged items that guests bung.onto the prq0.0o;:Guests ate tneciveaged:to.keep valuable items OW and guay0e4.and ate asked To:tam 14 any found items to the out desk 'We:recommend that 'those who to the supplied charging stations have then electronics-dearly tti4ked otettitothiked..:for cassy'idebtifleation. EXHIBIT.A • Z2, Cash is never be'given to Staff;Volunteers;or hiterns 2t ANY.time. . 23, ]t'`is ooui desne't0..Level`:deny.Slieltei• or services.:tQ...oiir guests,'however,:in the•case.that behavior becomes a.health 'safety•fisk,Shelter+Management:can.expel,oi prevent any guests'fainn staying at the shelter,Any conflicts b.etween:gtiests should Ue brought to.the attention of.the'staff immediately. 24: Any guests who.exit will have.7 days:(one:week)to.pick-up any.itemsleft.on-site before they:are discarded; Ousts must.call and:speak to a site leader or program manager to schedule a pickup. • We wish to keep .open communication between Mercy`House and`our guests:.Each sli'elter has.'a gievance bilider'at the front desk wljich•contaiti5 oul Grievance PolleieSz and foi`tiis. We ask that any issues:be brought.to. out' attention first through mforitixl processes, so that we can address,theili quickly as they occur,For this reason•every site;also has-a suggestions box.for you to leave coinip.b its, or complaints:Ti'any:part of the:ptdgrai ,staff o,services.`rs hesitate"to.iroti.fy management:.immediately by:speaking f o'the on•duty site leader at'manager If apprbpiiate,you rosy also-choose to.complete..a."Request fat Considetatton"fotni,to describe"issues•that you would like to. swresolvec,.Tf after speaking to staff and completing a:"Request for Consideratioit"fain, you::feel •the matter has:riot been resolvedyou; Will fiuci a•copy of the forliial Grievance Forin •26. 4y,guest'that.does'.not follow these expectations is jeopardizing theii• ability tQ,accomplish,their. ,housing plan slid:may.be exited i om the shelte,'i ,Because ever yone-oaii Make•a mistake,.:when an :e cpectation is r ot'met:the staff wtll.cla ify any.inisunderstanding.of.the.expectation,ai}d discuss way% that each guest can avoid fui'tliei`violations If the violations eotitiiiue,staff will Meet with the guest to cieiife aid action'On support of the:client.getting back oil=hack With their housing:goals and :iiieeting the'pi'ograiji•expectations, Guests who have .five action.l lans and continue'to violate.these 'ei pectations Nall be,exited h oiii the•shelter Likewise, if a guest:receives three;action plans for tile. si tnevidiatipn acid colitii lies tlie'sameU'ehaviof,.they mayTbe eAted,fioin.tlie pi'ograin as;wi;ll. As a:result of initialing-these expectations•and sigi ing this form;I understand that expectations,health,and. safety policies may changeas necessaiy•and that:I will be•informecl.ofthese changes and.Yam required to abide by any•amendedpolicies. • 'EXHIBIT A. 0, VOLUNTEER POLICIES • Emergency$ketter-Voltoltee0P00.80.: .1. Each .volunteer must maintain a firm,commitment:to professional conduct. 'Vbiunteers of the Emergency Sheit0 are. expected MaintairiAbe:-highest level cif synoral, ethical,:and professional conduct While-at The site Volunteers will not engage in verbal .abuse, .Inappropriate Jokes and stories,and or any type OfinapprOOriate interaction with Wergen.q.ShelterStaff Relationships with Clients. Volunteers are prohibitedfrom tiev.eloping..duar relationships with-any prier.*they meet through their Volunteer involvement Shelter. Examples of.7dnal relatiori8hipt include(but.are nOtilimiteifto)e-volunteer entering into a business,:romantic;or sexual relatIOnship-withe Iiet.Solicitingt11.6ntaofy.bOr:bUSineSSIS strictly OrOhibited.Volimteersare net •al)Owed tO be.nahled as authority ttilnake:detisiOns'for:a•tlient undef.any type of POWer.of. attoroey.or.other legal Orocedlifrei .3, fbod and Other Substances.Volimteersmill not consume any food itemsor drinks.supplied-by the 'EniergenCy Shelter..While volunteering Food. nd drinks.are purchased-solely,for The:.consumption-of the.hOrrieleSS:011ents..VOluriteers niOtt.610.0niniitto riOt:consurning any type of)111.0kirugs.on the property while volunteering Volunteers who:aritig0t.to he:OndertheinflOote.of any substance that .11.11.15*retheifaOlitY toVerforreithelf':d.otles:'safelY arid efficiently ri14-b-ettl.E;60,-'avilq• 4.. PISCrirrilifiatio.K.'VolUnteefs will no.clESOrinnifiate against any client; nOtlUdge-,an individual .10$ed on.their e.0.00; disability, ITOIrg100:0'refereht , sexual orientation, color, age, veteraii citizenship,ancestry,national origin or gender„ yolkinteete apoi-i0alles:Voluote0a ate not permitted tO.:100 or give..fridhey.t6 clieijts,.should:not Meet with clients outside:of the'EfriergerioY.Shelter without per0.0.100,frotri prOgrarn,Steff,.and are. not a(lOwod to driye.clienti in the! vehicles.. 6.. COMmitmerit.The. Emergency 0)elter. is reliant.VOciti..th0.WOOS of.0111eit.O.Ots; cOrriMitment: shouldi be taken §erio0y. if a Iolunteer misses.*shift:without removing thernselVeS from the; schedule end giYing.no0.0,..the volunteer maybe iirnitet(or reStripted from.Yofuriteeting. Xtlfga • Specific Volunteer Pohcies Tolva4mizo safety and 01141112e.1 isk of 03pUstice:..:fer'inthitiiteers..aod.00101 t0140.1,tp vioNy House vilI be :114,16:Mehthitt1e fpliftiug.pPaCIP$adpt00640*-dietivinc,iNcijilOte:6),ing in.(nir ApIte.rprOgi010. Prevent the spread of*COVID49, $Ociat:chstoiCifigkia.iSt.,betilatittietit01.forolt.).?ortiti:te.ot giro4Ps.;., o. Masks will be pre‘lided'to vàlunteeth and will bei'egulred while.v.oltinteeillig... o Velunteers,willcomplete..a health,screeningprior to starting their volunteer shift.This.screening Will include a.tertiperPture,check:Prtd an.aSesitiefit:fof. y'rilptorn's..O.f C.OV.10-19 0. Velunteers.during,this time will b.e:.aicari to seleeta primary shelter to-voluilteetr with..-ShPuld a volunteer want to change the site they volunteer with they will be asked to waitl4 days from fhefr lagAliftIP change to a:iliff0fent.lOcation, The size of volunteer gre.U.Ps serving at shelters will be limited based on the size of the Oielter. For snOlt.00.with.c0i*ity Oder 100, vOlunteeqeothwwill litilite'd toOt most 5.1.!OltiOtOers'. Fp'f..8heitetsf•withTeppacity of 100 0,latg4r,.grongS will 00:1iMited.t4pt most W.volunteers What happeh's if alpeitoif shows.pyinpfeit's'et.COVID-19.?. 0: If volunteers are syrriptomatiC.Dr:heve:p t'qmperature;.higherihan ipij, t.hey will be asked to stay home,*and not'returrtto volunteer for atleast.14-days. If a symptomatic volunteer'is a part era group, thegroup:members,who havef:had tentact.will ihat'volunteer will'also.be..aske&to 1-0min:from volunteefingfor 14 days. o Vigunteers.will be osked.to notify Mercy Fi.ouse•if:theystest pcOtive•for o In the case that a:site has.sa positive.test for "CdVlb46 among either:clients...or staff, volunteer opportunities will be placed on hold for 14 days. -Whatif Pm duel°.COV.ta,..10. Yoluntco..who w0.)1).p-..p.$104 to find aiornaittyq•,spaopo'lo' volunteer Avit1t..:g0q.0outc Ot.(116 time 1?alg..41000...001#60-VatiOso Rios et'714-00-7.18(3 xl 72 to:egploke oppoputtles,. EXVBITA Exhibit B FY 2024-25 Annual Operating Budget Annual Operating Costs FY 2024-25 Budget Program Manager $ 89,544.00 Site Leaders $ 253,281.60 Housing Navigation Team $ 380,562.00 Overnight Logistics Coordinators $ 120,884.40 Call Center/ Intake Specialist $ 53,726.40 Logistics Staff $ 449,072.00 Drivers $ 292,808.88 Safety Coordinators* $ 294,840.00 Total Program Salaries $ 1,934,719.28 Program and Facility Costs Replacement Reserves (furniture, bedding, etc.) $ 5,000.00 Utilities $ 42,000.00 Maintenance / Pest Control $ 12,000.00 Security Guards $ 420,480.00 Supplies $ 102,000.00 Pet Services $ 30,000.00 Meals, Snacks and Beverages $ 556,782.00 Insurance $ 14,000.00 Shuttle Leases $ 42,900.00 Client Services $ 11,000.00 Fuel and Repairs $ 65,000.00 Total Pro•ram/Facilit Costs $ 1,301,162.00 TOTAL PROGRAM COST $ 3,235,881.28 Administrative Costs Total Admin Costs $ 355,946.94 TOTAL HBNC OPERATION COST $ 3,591,828.22 AC® CERTIFICATE OF LIABILITY INSURANCE DATE(Mh11DD1YYYY) 5/2/2024 - THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(tes)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT NAME: Brittany Andrakowicz Burnham WGB Insurance Solutions PHONE FAX CA Insurance License 0F69771 (AJC.No.Ext):714-505-7000 (A,c,No):714573 1770 15901 Red Hill Avenue ADDRESS: brittany.andrakowicz@wgbib.com Tustin CA 92780 INSURER(S)AFFORDING COVERAGE NAIC# INSURER A:Philadelphia Indemnity Insuran 18058 INSURED MERCY-1 INSURER a:Berkshire Hathaway Homestate I 20044 Mercy House Living Centers, Inc. - — PO Box 1905 INSURERC: Santa Ana CA 92702 INSURER D: INSURER E: INSURER F: COVERAGES CERTIFICATE NUMBER:560976526 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT,TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN,THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE "AMU. POLICY EFF POLICY EXP LTR INSD WVD POLICY NUMBER (MM/DD/YYYY) (MRVDDIYYYY1 LIMITS A X COMMERCIAL GENERAL LIABILITY PHPK2683655 5/2/2024 5/2/2025 EACH OCCURRENCE $1,000,000 CLAIMS-MADE IX I OCCUR DAMAGE TO RENTED PREMISES(Ea occurrence) $100,000 MED EXP(Any one person) $5,000 — PERSONAL&ADV INJURY S 1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $2,000,000 X POLICY( PRO- JECT LOC PRODUCTS-COMP/OPAGG S 2,000,000 OTHER: S A AUTOMOBILE LIABILITY PHPK2683655 5/2/2024 5/2/2025 COMBINED SINGLE LIMIT s 1,000,000 (Ea acddent) X ANY AUTO BODILY INJURY(Per person) S - OWNED — SCHEDULED BODILY INJURY(Per accident) $ AUTOS ONLY AUTOS x HIRED x NON-OWNED PROPERTY DAMAGE $ AUTOS ONLY AUTOS ONLY (Per accident) S A X UMBRELLA LIAB X OCCUR PHUB910653 5/2/2024 5/2/2025 EACH OCCURRENCE S4,000,000 —~ EXCESS LIAB CLAIMS-MADE AGGREGATE _$4,000,000 DED X RETENTIONS in, nn - _ _ s e WORKERS COMPENSATION MEWC544885 2/8/2024 2/8/2025 X PER OTH- AND EMPLOYERS'LIABILITY YIN STATUTE ER ANYPROPRIETORiPARTNER/EXECU IVE NIA E.L EACH ACCIDENT S 1,000,000 OFFICER/MEMBEREXCLUDE01 --- (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE $1,000,000 If yes,describe under DESCRIPTION OF OPERATIONS belo•., E.L.DISEASE-POLICY LIMIT S 1.000.000 A Professional Liability PHPK2683655 5/2/2024 5/2/2025 Per Occurrence/Agg $1000000/$2000000 A DSO/EPLI PHSD1871491 5/2/2024 5/2J2025 Each Porcy Per;od 3,000,000 DESCRIPTION OF OPERATIONS 1 LOCATIONS I VEHICLES(ACORD 101,Additional Remarks Schedule,may be attached It more space is required) Abuse/Molestation- Policy Number:PHPK2683655;Carrier:Philadelphia Indemnity;Limits:Each Abusive Conduct S1,000,000/Aggregate S2,000,000 Umbrella Liability Schedule of Underlying:General Liability Policy:PHPK2683655;Auto Liability Policy:PHPK2683655;Professional Liability Policy: PHPK2683655 Certificate holder is named as additional insured on the General Liability per attached PI-GLD-HS(10/11)as requi � Qit�i:l:lpoAlgtgt6u tNithEl ter rA S and conditions of the policy. I , / Waiver of Subrogation applies to the General Liability per attached CG24040509 ( See Attached... By: j CERTIFICATE HOLDER CANCELLATION MICHAEL E. GATES CITY ATTORNEYtg RAt THEUEXPIRATIONHDATTEVTEREOFF,,ENOTThICEQ WILLCoN DELIVEREDORE IN ACCORDANCE WITH THE POLICY PROVISIONS. City of Huntington Beach 2000 Main St AUTHORIZED REPRESENTATIVE Huntington Beach CA 92646 / il `~<--- ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2016/03) The ACORD name and logo are registered marks of ACORD r r AGENCY CUSTOMER ID: MERCY-1 LOC#: A ADDITIONAL REMARKS SCHEDULE Page 1 of 1 AGENCY NAMED INSURED Burnham WGB Insurance Solutions Mercy House Living Centers,Inc. PO Box 1905 POLICY NUMBER Santa Ana CA 92702 CARRIER NAIC CODE EFFECTIVE DATE: ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: 25 FORM TITLE: CERTIFICATE OF LIABILITY INSURANCE Waiver of Subrogation applies to the Workers Compensation per attached WC 99 0410C 01 19 Certificate Holder Vesting:The City of Huntington Beach,its agents,officers,employees and volunteers Primary and Non-Contributory applies on the General Liability per attached endorsement ACORD 101(2008/01) ©2008 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD PHPK2683655 PI-GL-005 (07/12) THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED PRIMARY AND NON-CONTRIBUTORY INSURANCE This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART SCHEDULE Effective Date: 05/02/2024 Name of Person or Organization (Additional Insured): City of Huntington Beach, Its officers, elected or appointed officials, employees, agents and volunteers SECTION II—WHO IS AN INSURED is amended to include as an additional insured the person(s)or organization(s)shown in the endorsement Schedule, but only with respect to liability for"bodily injury," "property damage"or"personal and advertising injury"arising out of or relating to your negligence in the performance of"your work"for such person(s)or organization(s)that occurs on or after the effective date shown in the endorsement Schedule. This insurance is primary to and non-contributory with any other insurance maintained by the person or organization (Additional Insured), except for loss resulting from the sole negligence of that person or organization. This condition applies even if other valid and collectible insurance is available to the Additional Insured for a loss or"occurrence"we cover for this Additional Insured. The Additional Insured's limits of insurance do not increase our limits of insurance, as described in SECTION III—LIMITS OF INSURANCE. All other terms, conditions, and exclusions under the policy are applicable to this endorsement and remain unchanged. Page 6 of 6 Includes copyrighted material of Insurance Services Office, Inc., with its permission. WORKERS COMPENSATION AND EMPLOYERS LIABILITY INSURANCE POLICY WC 99 0410 C (Ed_01-19) WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT-CALIFORNIA BLANKET BASIS We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule. (This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us.) The additional premium for this endorsement shall be calculated by applying a factor of 2% to the total manual premium, with a minimum initial charge of$350, then applying all other pricing factors for the policy to this calculated charge to derive the final cost of this endorsement. This agreement shall not operate directly or indirectly to benefit anyone not named in the Schedule. Schedule Blanket Waiver Person/Organization Blanket Waiver—Any person or organization for whom the Named insured has agreed by written contract to furnish this waiver. Job Description Waiver Premium(prior to adjustments) All CA Operations 21891.00 This endorsement changes the policy to which it is attached and is effective on the date issued unless otherwise stated. (The information below is required only when this endorsement is issued subsequent to preparation of the policy.) Endorsement Effective: 02/08/2024 PoilcyNo.: MEWC544885 Endorsement No.: Insured: Mercy House Living Centers inc. Premium$ insurance Company: Berkshire Hathaway Homeslate ins Co Countersigned by WC 99 0410 C (Ed.01-19) POLICY NUMBER: PBPK2683655 COMMERCIAL GENERAL LIABILITY CG 24 04 05 09 WAIVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART SCHEDULE Name Of Person Or Organization: As Required By Written Contract Information required to complete this Schedule,if not shown above,will be shown in the Declarations. The following is added to Paragraph 8,Transfer Of Rights Of Recovery Against Others To Us of Section IV—Conditions: We waive any right of recovery we may have against the person or organization shown in the Schedule above because of payments we make for injury or damage arising out of your ongoing operations or "your work" done under a contract with that person or organization and included in the "products- completed operations hazard". This waiver applies only to the person or organization shown in the Schedule above. CG 24 04 05 09 ©Insurance Services Office, inc., 2008 Page 1 of 1 0 Policy No, PHPK2683655 PI-GLD-HS(10/11) THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ iT CAREFULLY. GENERAL LIABILITY DELUXE ENDORSEMENT: HUMAN SERVICES This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE It is understood and agreed that the following extensions only apply in the event that no other specific coverage for the Indicated loss exposure is provided under this policy. If such specific coverage applies,the terms,conditions and limits of that coverage are the sole and exclusive coverage applicable under this policy,unless otherwise noted on this endorsement. The following is a summary of the Limits of Insurance and additional coverages provided by this endorsement. For complete details on specific coverages,consult the policy contract wording. Coverage Applicable Limit of Insurance Page# Extended Property Damage Included 2 Limited Rental Lease Agreement Contractual Liability $50,000 limit 2 Non-Owned Watercraft Less than 58 feet 2 Damage to Property You Own, Rent,or Occupy $30,000 limit 2 Damage to Premises Rented to You $1,000,000 3 HIPAA Clarification 4 Medical Payments $20,000 5 Medical Payments—Extended Reporting Period 3 years 5 Athletic Activities Amended 5 Supplementary Payments—Bail Bonds $5,000 5 Supplementary Payment—Loss of Earnings $1,000 per day 5 Employee Indemnification Defense Coverage $25,000 5 Key and Lock Replacement—Janitorial Services Client Coverage $10,000 limit 6 Additional Insured—Newly Acquired Time Period Amended 6 Additional Insured—Medical Directors and Administrators Included 7 Additional Insured—Managers and Supervisors(with Fellow Included 7 Employee Coverage) Additional Insured—Broadened Named Insured Included 7 Additional insured—Funding Source Included 7 Additional Insured—Home Care Providers Included 7 Additional Insured—Managers,Landlords,or Lessors of Premises Included 7 Additional Insured—Lessor of Leased Equipment Included 7 Additional insured—Grantor of Permits included 8 Additional Insured—Vendor Included 8 Additional Insured—Franchisor Included 9 Additional Insured—When Required by Contract Included 9 Additional Insured—Owners,Lessees,or Contractors Included 9 Additional Insured—State or Political Subdivisions included 10 Page 1 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia indemnity Insurance Company PI-GLD-HS (10/11) Duties in the Event of Occurrence,Claim or Suit Included 10 Unintentional Failure to Disclose Hazards Included 10 Transfer of Rights of Recovery Against Others To Us Clarification 10 Liberalization Included 11 Bodily Injury--includes Mental Anguish Included 11 Personal and Advertising Injury—includes Abuse of Process, Included 11 Discrimination A. Extended Property Damage SECTION I—COVERAGES,COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY,Subsection 2. Exclusions, Paragraph a.Is deleted in its entirety and replaced by the following: a. Expected or intended Injury 'Bodily injury'or property damage'expected or intended from the standpoint of the insured. This exclusion does not apply to'bodily injury"or'property damage"resulting from the use of reasonable force to protect persons or property. B. Limited Rental Lease Agreement Contractual Liability SECTION I—COVERAGES, COVERAGE A.BODILY INJURY AND PROPERTY DAMAGE LIABILITY, Subsection 2. Exclusions, Paragraph b. Contractual Liability is amended to include the following: (3) Based on the named insured's request at the time of claim,we agree to indemnify the named insured for their liability assumed in a contract or agreement regarding the rental or lease of a premises on behalf of their client,up to$50,000. This coverage extension only applies to rental lease agreements. This coverage is excess over any renter's liability insurance of the client. C. Non-Owned Watercraft SECTION I—COVERAGES, COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY,Subsection 2,Exclusions, Paragraph g.(2)is deleted in its entirety and replaced by the following: (2) A watercraft you do not own that is: (a) Less than 58 feet long; and (b) Not being used to carry persons or property for a charge; This provision applies to any person, who with your consent,either uses or is responsible for the use of a watercraft. This insurance is excess over any other valid and collectible insurance available to the insured whether primary, excess or contingent. D. Damage to Property You Own, Rent or Occupy SECTION I--COVERAGES, COVERAGE A BODILY INJURY AND PROPERTY DAMAGE Page 2 of 12 includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS (10/11) LIABILITY, Subsection 2. Exclusions, Paragraph j. Damage to Property, item(1) is deleted in its entirety and replaced with the following: (1) Property you own, rent,or occupy, including any costs or expenses incurred by you, or any other person, organization or entity,for repair, replacement, enhancement, restoration or maintenance of such property for any reason,including prevention of injury to a person or damage to another's property, unless the damage to property is caused by your client,up to a$30,000 limit. A client is defined as a person under your direct care and supervision. E. Damage to Premises Rented to You 1. If damage by fire to premises rented to you is not otherwise excluded from this Coverage Part, the word'fire' is changed to"fire, lightning, explosion, smoke, or leakage from automatic fire protective systems"where it appears in: a. The last paragraph of SECTION i—COVERAGES, COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY, Subsection 2. Exclusions; is deleted in its entirety and replaced by the following: Exclusions c,through n.do not apply to damage by fire, lightning, explosion, smoke,or leakage from automatic fire protective systems to premises while rented to you or temporarily occupied by you with permission of the owner.A separate limit of insurance applies to this coverage as described in SECTION III—LIMITS OF INSURANCE. b. SECTION III—LIMITS OF INSURANCE, Paragraph 6. is deleted in its entirety and replaced by the following: Subject to Paragraph 5.above,the Damage To Premises Rented To You Limit is the most we will pay under Coverage A for damages because of"property damage"to any one premises,while rented to you, or in the case of damage by fire, lightning, explosion, smoke,or leakage from automatic fire protective systems while rented to you or temporarily occupied by you with permission of the owner. c. SECTION V—DEFINITIONS, Paragraph 9.a., is deleted in its entirety and replaced by the following: A contract for a lease of premises. However, that portion of the contract for a lease of premises that indemnifies any person or organization for damage by fire, lightning, explosion,smoke, or leakage from automatic fire protective systems to premises while rented to you or temporarily occupied by you with permission of the owner is not an "insured contract"; 2. SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS, Subsection 4.Other Insurance, Paragraph b.Excess Insurance, (1) (a)(ii) is deleted in its entirety and replaced by the following: That is insurance for fire, lightning,explosion,smoke,or leakage from automatic fire protective systems for premises rented to you or temporarily occupied by you with permission of the owner; 3. The Damage To Premises Rented To You Limit section of the Declarations is amended to the greater of: Page 3 of 12 Includes copyrighted material of Insurance Services Office,inc.,with its permission. 0 2011 Philadelphia Indemnity insurance Company PI-GLD-HS(10/11) a. $1,000,000;or b. The amount shown in the Declarations as the Damage to Premises Rented to You Limit. This is the most we will pay for all damage proximately caused by the same event,whether such damage results from fire, lightning, explosion,smoke, or leaks from automatic fire protective systems or any combination thereof. F. HIPAA SECTION I—COVERAGES, COVERAGE B PERSONAL AND ADVERTISING INJURY LIABILITY, is amended as follows: 1. Paragraph 1.Insuring Agreement is amended to include the following: We will pay those sums that the insured becomes legally obligated to pay as damages because of a"violation(s)"of the Health Insurance Portability and Accountability Act(HIPAA). We have the right and the duty to defend the insured against any"suit,""investigation,"or"civil proceeding" seeking these damages. However,we will have no duty to defend the insured against any"suit" seeking damages, "investigation,"or"civil proceeding"to which this insurance does not apply. 2. Paragraph 2.Exclusions is amended to include the following additional exclusions: This insurance does not apply to: a. Intentional,Willful, or Deliberate Violations Any willful, intentional,or deliberate"violation(s)" by any insured. b. Criminal Acts Any"violation"which results in any criminal penalties under the HIPAA. c. Other Remedies Any remedy other than monetary damages for penalties assessed. d. Compliance Reviews or Audits Any compliance reviews by the Department of Health and Human Services. 3. SECTION V—DEFINITIONS is amended to include the following additional definitions: a. "Civil proceeding"means an action by the Department of Health and Human Services (HHS) arising out of"violations." b. "Investigation" means an examination of an actual or alleged "violation(s)"by HHS. However, "investigation"does not include a Compliance Review. c. "Violation"means the actual or alleged failure to comply with the regulations included in the HIPAA. • Page 4 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) G. Medical Payments—Limit Increased to$20,000, Extended Reporting Period If COVERAGE C MEDICAL PAYMENTS is not otherwise excluded from this Coverage Part: 1. The Medical Expense Limit is changed subject to ail of the terms of SECTION iIi-LIMITS OF INSURANCE to the greater of: a. $20,000; or b. The Medical Expense Limit shown in the Declarations of this Coverage Part. 2. SECTION I—COVERAGE, COVERAGE C MEDICAL PAYMENTS, Subsection 1.insuring Agreement, a. (3)(b)is deleted in its entirety and replaced by the following: (b) The expenses are incurred and reported to us within three years of the date of the accident. H. Athletic Activities SECTION I—COVERAGES, COVERAGE C MEDICAL PAYMENTS, Subsection 2. Exclusions, Paragraph e.Athletic Activities is deleted in its entirety and replaced with the following: e. Athletic Activities To a person injured while taking part in athletics. I. Supplementary Payments SECTION I—COVERAGES, SUPPLEMENTARY PAYMENTS -COVERAGE A AND B are amended as follows: 1.b.is deleted in its entirety and replaced by the following: 1. b. Up to$5000 for cost of bail bonds required because of accidents or traffic law violations arising out of the use of any vehicle to which the Bodily Injury Liability Coverage applies.We do not have to furnish these. 1.d.is deleted in its entirety and replaced by the following: 1. d. All reasonable expenses incurred by the insured at our request to assist us in the investigation or defense of the claim or"suit",including actual loss of earnings up to$1,000 a day because of time off from work. J. Employee Indemnification Defense Coverage SECTION 1—COVERAGES, SUPPLEMENTARY PAYMENTS—COVERAGES A AND B the following is added: We will pay, on your behalf, defense costs incurred by an"employee"in a criminal proceeding occurring in the course of employment. The most we will pay for any"employee"who is alleged to be directly involved in a criminal proceeding is$25,000 regardless of the numbers of"employees,"claims or"suits" brought or persons or organizations making claims or bringing "suits. Page 5 of 12 Includes copyrighted material of Insurance Services Office, inc.,with its permission. 0 2011 Philadelphia Indemnity Insurance Company PI-OLD-HS(10/11) K. Key and Lock Replacement—Janitorial Services Client Coverage SECTION l—COVERAGES,SUPPLEMENTARY PAYMENTS—COVERAGES A AND B is amended to include the following: We will pay for the cost to replace keys and locks at the"clients"premises due to theft or other loss to keys entrusted to you by your"client,"up to a$10,000 limit per occurrence and $10,000 policy aggregate_ We will not pay for loss or damage resulting from theft or any other dishonest or criminal act that you or any of your partners,members, officers,"employees","managers", directors,trustees, authorized representatives or any one to whom you entrust the keys of a"client"for any purpose commit,whether acting alone or in collusion with other persons. The following,when used on this coverage,are defined as follows: a. "Client"means an individual,company or organization with whom you have a written contract or work order for your services for a described premises and have billed for your services. b. "Employee"means: (1) Any natural person: (a) While in your service or for 30 days after termination of service; (b) Who you compensate directly by salary,wages or commissions;and (c) Who you have the right to direct and control while performing services for you;or (2) Any natural person who is furnished temporarily to you: (a) To substitute for a permanent"employee"as defined in Paragraph (1) above,who is on leave;or (b) To meet seasonal or short-term workload conditions; while that person is subject to your direction and control and performing services for you. (3) "Employee"does not mean: (a) Any agent, broker, person leased to you by a labor leasing firm,factor,commission merchant,consignee, independent contractor or representative of the same general character;or (b) Any"manager,"director or trustee except while performing acts coming within the scope of the usual duties of an"employee." c. "Manager"means a person serving in a directorial capacity for a Iimited liability company. L. Additional Insureds SECTION II—WHO IS AN INSURED is amended as follows: 1. If coverage for newly acquired or formed organizations is not otherwise excluded from this Page 6 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company Pi-GLD-HS(10/11) Coverage Part, Paragraph 3.a.is deleted in its entirely and replaced by the following: a. Coverage under this provision is afforded until the end of the policy period. 2. Each of the following is also an insured: _ a. Medical Directors and Administrators--Your medical directors and administrators,but only while acting within the scope of and during the course of their duties as such. Such duties do not include the furnishing or failure to furnish professional services of any physician or psychiatrist in the treatment of a patient. b. Managers and Supervisors Your managers and supervisors are also insureds, but only with respect to their duties as your managers and supervisors. Managers and supervisors who are your"employees"are also insureds for"bodily injury"to a co- "employee"while in the course of his or her employment by you or performing duties related to the conduct of your business. This provision does not change Item 2.a.(1)(a)as it applies to managers of a limited liability company. c. Broadened Named Insured—Any organization and subsidiary thereof which you control and actively manage.on the effective date of this Coverage Part. However, coverage does not apply to any organization or subsidiary not named in the Declarations as Named Insured, if they are also insured under another similar policy, but for its termination or the exhaustion of its limits of insurance. d. Funding Source Any person or organization with respect to their liability arising out of: (1) Their financial control of you;or (2) Premises they own, maintain or control while you lease or occupy these premises. This insurance does not apply to structural alterations, new construction and demolition operations performed by or for that person or organization. e. Home Care Providers--At the first Named Insured's option, any person or organization under your direct supervision and control while providing for you private home respite or foster home care for the developmentally disabled. f. Managers, Landlords, or Lessors of Premises—Any person or organization with respect to their liability arising out of the ownership,maintenance or use of that part of the premises leased or rented to you subject to the following additional exclusions: This insurance does not apply to: (1) Any"occurrence"which takes place after you cease to be a tenant in that premises;or (2) Structural alterations, new construction or demolition operations performed by or on behalf of that person or organization. g. Lessor of Leased Equipment--Automatic Status When Required in Lease Agreement With You—Any person or organization from whom you lease equipment when you and such person or organization have agreed in writing in a contract or agreement that such person or organization is to be added as an additional insured on your policy. Such person or Page 7 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) organization is an insured only with respect to liability for"bodily injury,""property damage"or "personal and advertising injury'caused, in whole or in part,by your maintenance, operation or use of equipment leased to you by such person or organization. A person's or organization's status as an additional insured under this endorsement ends when their contract or agreement with you for such leased equipment ends. With respect to the insurance afforded to these additional insureds,this insurance does not apply to any"occurrence"which takes place after the equipment lease expires. h. Grantors of Permits—Any state or political subdivision granting you a permit in connection with your premises subject to the following additional provision: (1) This Insurance applies only with respect to the following hazards for which the state or political subdivision has issued a permit in connection with the premises you own,rent or control and to which this insurance applies: (a) The existence, maintenance, repair,construction, erection,or removal of advertising signs, awnings,canopies,cellar entrances,coal holes, driveways, manholes, marquees, hoist away openings, sidewalk vaults,street banners or decorations and similar exposures; (b) The construction, erection, or removal of elevators; or (c) The ownership,maintenance,or use of any elevators covered by this insurance. Vendors—Only with respect to"bodily injury"or"property damage"arising out of"your products" which are distributed or sold in the regular course of the vendor's business,subject to the following additional exclusions: (1) The insurance afforded the vendor does not apply to: (a) "Bodily injury"or"property damage"for which the vendor is obligated to pay damages by reason of the assumption of liability in a contract or agreement.This exclusion does not apply to liability for damages that the vendor would have in the absence of the contract or agreement; (b) Any express warranty unauthorized by you; (c) Any physical or chemical change in the product made intentionally by the vendor; (d) Repackaging,except when unpacked solely for the purpose of inspection, demonstration,testing,or the substitution of parts under instructions from the manufacturer,and then repackaged in the original container; (e) Any failure to make such inspections,adjustments,tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products; (f) Demonstration, installation,servicing or repair operations,except such operations performed at the vendor's premises in connection with the sale of the product; Page 8 of 12 includes copyrighted material of Insurance Services Office,inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS (10/11) (g) Products which,after distribution or sale by you,have been labeled or relabeled or used as a container, part or ingredient of any other thing or substance by or for the vendor; or (h) "Bodily injury"or"property damage"arising out of the sole negligence of the vendor for its own acts or omissions or those of its employees or anyone else acting on its behalf. However,this exclusion does not apply to: (i) The exceptions contained in Sub-paragraphs (d)or(f); or (ii) Such inspections,adjustments,tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business,in connection with the distribution or sale of the products. (2) This insurance does not apply to any insured person or organization,from whom you have acquired such products, or any ingredient, part or container, entering Into, accompanying or containing. j. Franchisor--Any person or organization with respect to their liability as the grantor of a franchise to you. k. As Required by Contract Any person or organization where required by a written contract executed prior to the occurrence of a loss. Such person or organization is an additional insured for"bodily injury,""property damage"or"personal and advertising injury"but only for liability arising out of the negligence of the named insured.The limits of insurance applicable to these additional insureds are the lesser of the policy limits or those limits specified in a contract or agreement. These limits are included within and not in addition to the limits of insurance shown in the Declarations I. Owners, Lessees or Contractors—Any person or organization,but only with respect to liability for"bodily injury,""property damage"or"personal and advertising injury"caused,in whole or in part,by: (1) Your acts or omissions;or (2) The acts or omissions of those acting on your behalf; in the performance of your ongoing operations for the additional insured when required by a contract. With respect to the insurance afforded to these additional insureds,the following additional exclusions apply: This insurance does not apply to"bodily injury"or"property damage"occurring after: (a) Ail work, including materials,parts or equipment furnished in connection with such work, on the project(other than service,maintenance or repairs)to be performed by or on behalf of the additional insured(s)at the location of the covered operations has been completed;or (b) That portion of"your work"out of which the injury or damage arises has been put to its intended use by any person or organization other than another contractor or subcontractor engaged in performing operations fora principal as a part of the same project. Page 9 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. aO 2011 Philadelphia Indemnity Insurance Company PI-GLD-HS (10/11) m. State or Political Subdivisions Any state or political subdivision as required,subject to the following provisions: (1) This insurance applies only with respect to operations performed by you or on your behalf for which the state or political subdivision has issued a permit, and is required by contract. (2) This insurance does not apply to: (a) "Bodily injury,""property damage"or"personal and advertising injury"arising out of operations performed for the state or municipality;or (b) "Bodily injury"or"property damage"included within the"products-completed operations hazard." M. Duties in the Event of Occurrence,Claim or Suit SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS, Paragraph 2.is amended as follows: a.Is amended to include: This condition applies only when the"occurrence"or offense is known to: (1) You,if you are an individual; (2) A partner, if you are a partnership; or (3) An executive officer or insurance manager,if you are a corporation. b.is amended to include: This condition will not be considered breached unless the breach occurs after such claim or"suit" is known to: (1) You, if you are an individual; (2) A partner,if you are a partnership; or (3) An executive officer or insurance manager,if you are a corporation. N. Unintentional Failure To Disclose Hazards SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS, 6. Representations Is amended to Include the following: It is agreed that,based on our reliance on your representations as to existing hazards,if you should unintentionally fail to disclose all such hazards prior to the beginning of the policy period of this Coverage Part,we shall not deny coverage under this Coverage Part because of such failure. O. Transfer of Rights of Recovery Against Others To Us SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS, 8.Transfer of Rights of Page 10 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia indemnity Insurance Company PI-GLD-HS(10/11) Recovery Against Others To Us is deleted in its entirety and replaced by the following: if the insured has rights to recover all or part of any payment we have made under this Coverage Part,those rights are transferred to us. The Insured must do nothing after loss to impair them.At our request,the insured will bring"suit"or transfer those rights to us and help us enforce them. Therefore,the insured can waive the insurer's rights of recovery prior to the occurrence of a toss, provided the waiver is made in a written contract. P. Liberalization SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS, is amended to include the following: If we revise this endorsement to provide more coverage without additional premium charge,we will automatically provide the additional coverage to all endorsement holders as of the day the revision is effective in your state. Q. Bodily Injury—Mental Anguish SECTION V—DEFINITIONS,Paragraph 3. Is deleted in its entirety and replaced by the following: "Bodily injury"means: a. Bodily injury, sickness or disease sustained by a person,and Includes mental anguish resulting from any of these;and b. Except for mental anguish, includes death resulting from the foregoing (Item a.above) at any time. R. Personal and Advertising Injury—Abuse of Process,Discrimination If COVERAGE B PERSONAL AND ADVERTISING INJURY LIABILITY COVERAGE is not otherwise excluded from this Coverage Part, the definition of"personal and advertising injury"is amended as follows: 1. SECTION V—DEFINITIONS,Paragraph 14.b. is deleted in its entirety and replaced by the following: b. Malicious prosecution or abuse of process; 2. SECTION V—DEFINITIONS, Paragraph 14. Is amended by adding the following: Discrimination based on race, color, religion,sex,age or national origin, except when: a. Done intentionally by or at the direction of,or with the knowledge or consent of: (1) Any insured; or (2) Any executive officer, director,stockholder, partner or member of the insured; b. Directly or indirectly related to the employment, former or prospective employment, termination of employment,or application for employment of any person or persons by an insured; Page 11 of 12 Includes copyrighted material of insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS (10/11) c. Directly or indirectly related to the sale, rental, lease or sublease or prospective sales,rental, lease or sub-lease of any room, dwelling or premises by or at the direction of any insured; or d. Insurance for such discrimination is prohibited by or held in violation of law, public policy, legislation, court decision or administrative ruling. The above does not apply to fines or penalties imposed because of discrimination. Page 12 of 12 Includes copyrighted material of Insurance Services Office,Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company SECOND AMENDMENT TO SERVICE AGREEMENT BETWEEN THE CITY OF HUNTINGTON BEACH AND MERCY HOUSE LIVING CENTERS FOR OPERATIONS AND MANAGEMENT OF A TEMPORARY SHELTER THIS SECOND AMEN MENT TO SERVICE AGREEMENT ("Amendment") is made and entered into on J(,1 , 2023, by and between the CITY OF HUNTINGTON BEACH, a municipal co oration of the State of California, hereinafter referred to as "CITY," and MERCY HOUSE LIVING SHELTERS, a California corporation,hereinafter referred to as "SERVICE PROVIDER. RECITALS WHEREAS, CITY and SERVICE PROVIDER previously entered into that certain Service Agreement, dated July 1, 2022, the "Original Agreement" and amended July 1, 2023 "First Amendment"; and WHEREAS, on April 19, 2022,the Huntington Beach City Council, by Resolution No. 2022-18, approved Amendment No. One (Substantial)to the FY 2021-2022 Annual Action Plan, which allocated $2,240.675 in American Rescue Plan(ARP) funding administered through the HOME program (HOME-ARP) and allocated $385,971 to the Navigation Center for supportive services; and WHEREAS, per the HOME-ARP Allocation Plan approved by City Council by Resolution No. 2022-18, $1,804.704 was allocated for supportive services for homeless,persons at risk of homelessness, and other qualifying populations as described in the Huntington Beach HOME-ARP Allocation Plan at the HB Oasis Homekey Project located at 17251 Beach Boulevard ("HB Oasis"); and WHEREAS, HB Oasis has recently received County of Orange funding and is no longer in need of the HOME-ARP funding allocation, therefore per HOME-ARP Allocation Plan's identified eligible activities, a portion of the available HOME-ARP funding in the amount of $500,000 can be allocated to the Navigation Center; and WHEREAS, CITY and SERVICE PROVIDER desire to prevent a gap in the delivery of essential supportive services to all qualifying populations and therefore agree to amend the Original Agreement to allocate additional HOME-ARP funding. Now,therefore, it is mutually agreed, by and between the parties as follows: 1. 4. "COMPENSATION" Section 4 of the Original Agreement, entitled "Compensation," is hereby amended to read as follows: In consideration of the performance of the services described herein, and except as otherwise provided, CITY agrees to pay SERVICE PROVIDER on a time and materials basis for the 1 24-14460/337694 operation of the PROGRAM specified in Exhibit "A", which is attached hereto and incorporated by reference into this Agreement, a fee, including all costs and expenses, not to exceed Year 2 budget of$3,469,375.14 for the 2023-2024 fiscal year(starting July 1,2023 and ending June 30, 2024) as described in Exhibit "B", as amended. The compensation of $3,469,375.14(effective on the Effective Date) identified for fiscal year 2023-24(ending June 30, 2024) shall be increased annually by the percentage increase (between June of the year preceding and June of the current year) in the Consumer Price Index published by the United States Department of Labor, Bureau of Labor Statistics, for Urban Wage Earners and Clerical Workers, Los Angeles-Long Beach-Anaheim Average, All Items (1984 = 100). Of the total compensation of$3,469,375.14,Eight Hundred Eighty-Five Thousand Nine Hundred Seventy One Dollars ($885,971.00) will be funded with HOME-ARP funds specifically for the provision of services under Section 401(29)of the McKinney-Vento Homeless Assistance Act including case management,food,housing search and counseling services,and transportation. The direct provision of other eligible services further described in Exhibit "A" and in CPD Notice CPD-21-10, issued on September 13, 2021 by the U.S. Department of Housing and Urban Development (HUD) for PROGRAM participants may also be implemented. These services have been adapted from Section 401(29) of the McKinney-Vento Homeless Assistance Program; certain homelessness prevention services under the Emergency Services Grant (ESG) regulations at 24 CFR Part 576; and certain housing counseling and housing counseling services defined at 24 CFR 5.100 and 5.111, respectively, except that homeowner assistance and related services are not eligible HOME-ARP activities. 2. REAFFIRMATION Except as specifically modified herein, all other terms and conditions of the Original Agreement shall remain in full force and effect. IN WITNESS WHEREOF,the parties hereto have caused this Agreement to be executed by and through their authorized officers the day, month and year first above written. SERVICE PROVIDER, CITY OF HUNTINGTON BEACH, MERCY HOUSE LIVING SHELTERS a municipal coop • of the State A California corporation of California By: City anager P int name ITS:(circle one)Chairman/PresidenWice President INITIATED AND APPROVED: AND By. or/V P in ame ire of Community Development 2 24-14460/337694 APPROVED AS TO FO City Attorney Receive and File 4i714q, qdY14,ild0t44) City Clerk 543O� 3 24-14460/337694 ,....• 'W ri A ® CERTIFICATE OF LIABILITY INSURANCE DATE(MM/DD/Y1'YY) 5/2/2024 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder Is an ADDITIONAL INSURED,the pollcy(les)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder In lieu of such endorsement(s). PRODUCER CONTACT Burnham WGB Insurance Solutions PHONE Brittany Andrakowicz FAX CA Insurance License 0F69771 (AIC.No.no 714-505-7000 (A/c,Not:714-573-1770 15901 Red Hill Avenue AODRESSt brittany,andrakowicz@twgbib.com Tustin CA 92780 INSURER(S)AFFORDING COVERAGE NAIC* INSURER A:Philadelphia Indemnity Insuran 18058 INSURED MERCY-I INSURER B:Berkshire Hathaway Homestate I 20044 Mercy House Living Centers,Inc. PO Box 1905 INSURERC: Santa Ana CA 92702 INSURER D: INSURER E: INSURER F: COVERAGES CERTIFICATE NUMBER:560976526 - REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT,TERM OR CONDITION OF ANY CONTRACTOR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN,THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE INS!,WVO POUCY NUMBER (MMIDDI YYYI IMMIDDIYYYYI UNITS A X COMMERCIAL GENERAL LIABILITY PHPK2683655 5/2/2024 5/2/2025 EACH OCCURRENCE $1,000,000 DCLAIMS-MADE n OCCUR PREMISEGES(Ea occurrence) S 100,000 MED EXP(My one person) $5,000 PERSONAL&ADV INJURY $1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $2,000,000 X POLICY n JECTPRO• ri LOC PRODUCTS-COMP/OP AGO $2,000,000 OTHER: $ _ A AUTOMOBILE LIABILITY PHPK2683655 5/2/2024 5/2/2025 COMBINED SINGLE LIMIT $1,000,000 (Ee eeddentt XI ANY AUTO BODILY INJURY(Per person) S OWNED SCHEDULED BODILY INJURY(Per accident) S AUTOS ONLY AUTOS X HIRED X NON-OWNED PROPERTY DAMAGE $ AUTOS ONLY _ AUTOS ONLY (Per scolded) $ A X UMBRELLA UAB X OCCUR PHUB910653 5/2/2024 5/2/2025 EACH OCCURRENCE S 4,000,000 EXCESS LIAB CLAIMS-MADE AGGREGATE S 4,000.000 DEO X RETENTIONS innnn S B WORKERS COMPENSATION MEWC544885 2/8/2024 2/8/2025 X AND EMPLOYERS'LIABILITY lam OTH- ER ANYPROPRIETORIPARTNER/EXECUTIVE Ya N 1 A E.L.EACH ACCIDENT $1,000,000 OFFICER/MEMBER EXCLUOED7 - (Mandatory In NH) E.L.DISEASE-EA EMPLOYEE $1,000,000 H yes,describe under - DESORPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $1,000,000 A ProfesslonalUebilily PHPK2683655 5/2/2024 5/2/2025 Per 0cwrtence/Arg $1000000/$2000000 A D&O/EPU PHSD1871491 5/2/2024 5/2/2025 Each Poilcy Pwlm 3,000,000 DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES(ACORD 101,Additional Remarks Schedule,may be attached If more space is required) Abuse/Molestation- Policy Number.PHPK2683655;Carrier:Philadelphia Indemnity;Limits:Each Abusive Conduct$1,000,0001 Aggregate$2,000,000 Umbrella Liability Schedule of Underlying:General Liability Policy:PHPK2683655;Auto Liability Policy:PHPK2683655;Professional Liability Policy: PHPK2683655 ASTO FORM Certificate holder is named as additional insured on the General Liability per attached PI-GLD-HS(10/11)as requir@8 i e�ipcontract subject to e e $ and conditions of the policy. Waiver of Subrogation applies to the General Liability per attached CG24040509 See Attached... !Y' l F GATES CERTIFICATE HOLDER CANCELLATION I�M1ICi(AC CITY ATTORNEY f pf-r• 71NGTON BEACH SHOULD ANY OF THE ABOVE OE BEd tDLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. City of Huntington Beach 2000 Main St AUTHORIZED REPRESENTATIVE Huntington Beach CA 92646 /r` //( __, ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2016/03) The ACORD name and logo are registered marks of ACORD It AGENCY CUSTOMER ID: MERCY-1 LOC#: f'►��D® ADDITIONAL REMARKS SCHEDULE Page 1 of 1 AGENCY NAMED INSURED Burnham WGB Insurance Solutions Mercy House Living Centers,Inc. PO Box 1905 POLICY NUMBER Santa Ma CA 92702 CARRIER NAIC CODE EFFECTIVE DATE: ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: 25 FORM TITLE: CERTIFICATE OF LIABILITY INSURANCE Waiver of Subrogation applies to the Workers Compensation per attached WC 99 04 10C 01 19 Certificate Holder Vesting:The City of Huntington Beach,its agents,officers,employees and volunteers Primary and Non-Contributory applies on the General Liability per attached endorsement • ACORD 101 (2008/01) ©2008 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD PHPK2683655 PI-GL-005(07/12) THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED PRIMARY AND NON-CONTRIBUTORY INSURANCE This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART SCHEDULE Effective Date: 05/02/2024 Name of Person or Organization(Additional Insured): City of Huntington Beach, Its officers, elected or appointed officials, employees, agents and volunteers SECTION II—WHO IS AN INSURED is amended to include as an additional Insured the person(s)or organization(s)shown in the endorsement Schedule,but only with respect to liability for"bodily injury," "property damage"or"personal and advertising injury"arising out of or relating to your negligence in the performance of"your work"for such person(s)or organization(s)that occurs on or after the effective date shown in the endorsement Schedule. This insurance is primary to and non-contributory with any other insurance maintained by the person or organization (Additional Insured),except for loss resulting from the sole negligence of that person or organization. This condition applies even if other valid and collectible insurance is available to the Additional Insured for a loss or"occurrence"we cover for this Additional Insured. The Additional Insured's limits of insurance do not increase our limits of insurance, as described in SECTION III—LIMITS OF INSURANCE. All other terms,conditions, and exclusions under the policy are applicable to this endorsement and remain unchanged. Page 6 of 6 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. Policy No. PHPK2683655 PI-GLD-HS(10/11) THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. GENERAL LIABILITY DELUXE ENDORSEMENT: HUMAN SERVICES This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE It is understood and agreed that the following extensions only apply in the event that no other specific coverage for the Indicated loss exposure is provided under this policy. If such specific coverage applies,the terms,conditions and limits of that coverage are the sole and exclusive coverage applicable under this policy,unless otherwise noted on this endorsement. The following is a summary of the Limits of insurance and additional coverages provided by this endorsement. For complete details on specific coverages,consult the policy contract wording. Coverage Applicable Limit of Insurance Page# Extended Property Damage Included 2 Limited Rental Lease Agreement Contractual Liability $50,000 limit 2 Non-Owned Watercraft Less than 58 feet 2 Damage to Property You Own,Rent,or Occupy $30,000 limit 2 Damage to Premises Rented to You $1,000,000 3 NIPAA Clarification 4 Medical Payments $20,000 5 Medical Payments—Extended Reporting Period 3 years 5 Athletic Activities Amended 5 Supplementary Payments—Bail Bonds $5,000 5 Supplementary Payment—Loss of Earnings $1,000 per day 5 Employee Indemnification Defense Coverage $25,000 5 Key and Lock Replacement—Janitorial Services Client Coverage $10,000 limit 6 Additional Insured—Newly Acquired Time Period Amended 6 Additional insured—Medical Directors and Administrators Included 7 Additional insured—Managers and Supervisors(with Fellow Included 7 Employee Coverage) Additional Insured—Broadened Named Insured included 7 Additional Insured—Funding Source Included 7 Additional Insured—Home Care Providers Included 7 Additional Insured—Managers,Landlords,or Lessors of Premises Included 7 Additional Insured—Lessor of Leased Equipment Included 7 Additional Insured—Grantor of Permits Included 8 Additional Insured—Vendor Included 8 Additional Insured-Franchisor Included 9 Additional Insured—When Required by Contract Included 9 Additional Insured—Owners,Lessees,or Contractors Included 9 Additional Insured—State or Political Subdivisions Included 10 Page 1 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) • Duties In the Event of Occurrence,Claim or Suit Included 10 Unintentional Failure to Disclose Hazards Included 10 Transfer of Rights of Recovery Against Others To Us Clarification 10 Liberalization Included 11 Bodily Injury—includes Mental Anguish Included 11 Personal and Advertising Injury—Includes Abuse of Process, Included 11 Discrimination A. Extended Property Damage SECTION I—COVERAGES,COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY, Subsection 2. Exclusions, Paragraph a. is deleted In its entirety and replaced by the following: a. Expected or Intended Injury "Bodily injury"or property damage"expected or intended from the standpoint of the insured. This exclusion does not apply to"bodily injury"or"property damage"resulting from the use of reasonable force to protect persons or property. B. Limited Rental Lease Agreement Contractual Liability SECTION I—COVERAGES,COVERAGE A. BODILY INJURY AND PROPERTY DAMAGE. LIABILITY,Subsection 2. Exclusions, Paragraph b. Contractual Liability Is amended to include the following: (3) Based on the named insured's request at the time of claim,we agree to Indemnify the named Insured for their liability assumed in a contract or agreement regarding the rental or lease of a premises on behalf of their client,'up to$50,000. This coverage extension only applies to rental lease agreements. This coverage is excess over any renter's liability insurance of the client. C. Non-Owned Watercraft SECTION I—COVERAGES,COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY,Subsection 2. Exclusions, Paragraph g. (2) is deleted in its entirety and replaced by the following: (2) A watercraft you do not own that Is: (a) Less than 58 feet long;and • (b) Not being used to carry persons or property for a charge; This provision applies to any person,who with your consent,either uses or is responsible for the use of a watercraft. This insurance is excess over any other valid and collectible Insurance available to the Insured whether primary, excess or contingent. D. Damage to Property You Own,Rent or Occupy SECTION I—COVERAGES, COVERAGE A BODILY INJURY AND PROPERTY DAMAGE Page 2 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with Its permission. ©2011 Philadelphia Indemnity Insurance Company 7' PI-GLD-HS(10/11) LIABILITY,Subsection 2.Exclusions, Paragraph J. Damage to Property, Item (1)is deleted in its entirety and replaced with the following: (1) Property you own, rent,or occupy, including any costs or expenses incurred by you,or any other person,organization or entity,for repair, replacement, enhancement, restoration or maintenance of such property for any reason,including prevention of injury to a person or damage to another's property,unless the damage to property is caused by your client,up to a$30,000 limit. A client is defined as a person under your direct care and supervision. E. Damage to Premises Rented to You 1. If damage by fire to premises rented to you is not otherwise excluded from this Coverage Part, the word"fire"is changed to"fire,lightning, explosion, smoke,or leakage from automatic fire protective systems"where it appears in: a. The last paragraph of SECTION I—COVERAGES,COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY, Subsection 2. Exclusions;is deleted in its entirety and replaced by the following: Exclusions c.through n.do not apply to damage by fire, lightning,explosion, smoke,or leakage from automatic fire protective systems to premises while rented to you or temporarily occupied by you with permission of the owner.A separate limit of Insurance applies to this coverage as described in SECTION III—LIMITS OF INSURANCE. • b. SECTION III—LIMITS OF INSURANCE, Paragraph 6.is deleted in its entirety and replaced by the following: Subject to Paragraph 5. above,the Damage To Premises Rented To You Limit is the most we will pay under Coverage A for damages because of"property damage"to any one premises,while rented to you,or In the case of damage by fire,lightning, explosion, smoke,or leakage from automatic fire protective systems while rented to you or temporarily occupied by you with permission of the owner. c. SECTION V—DEFINITIONS, Paragraph 9.a., is deleted in its entirety and replaced by the following: A contract for a lease of premises. However, that portion of the contract for a lease of premises that Indemnifies any person or organization for damage by fire, lightning, explosion, smoke,or leakage from automatic fire protective systems to premises while rented to you or temporarily occupied by you with permission of the owner is not an "insured contract"; 2. SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS,Subsection 4.Other Insurance, Paragraph b.Excess Insurance,(1)(a)(ii) is deleted in its entirety and replaced by the following: That is insurance for fire, lightning, explosion,smoke,or leakage from automatic fire protective systems for premises rented to you or temporarily occupied by you with permission of the owner; 3. The Damage To Premises Rented To You Limit section of the Declarations is amended to the greater of: Page 3 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with Its permission. ©2011 Philadelphia Indemnity Insurance Company r , PI-GLD-HS (10/11) a. $1,000,000;or b. The amount shown in the Declarations as the Damage to Premises Rented to You Limit. This is the most we will pay for all damage proximately caused by the same event,whether such damage results from fire,lightning, explosion,smoke,or leaks from automatic fire protective systems or any combination thereof. F. HIPAA SECTION I—COVERAGES,COVERAGE B PERSONAL AND ADVERTISING INJURY LIABILITY, is amended as follows: 1. Paragraph 1. Insuring Agreement is amended to include the following: We will pay those sums that the insured becomes legally obligated to pay as damages because of a"violation(s)"of the Health Insurance Portability and Accountability Act(HIPAA). We have the right and the duty to defend the Insured against any"suit,""investigation,"or"civil proceeding" seeking these damages. However,we will have no duty to defend the insured against any"suit" seeking damages,"investigation,"or"civil proceeding"to which this insurance does not apply. 2. Paragraph 2. Exclusions is amended to include the following additional exclusions: This insurance does not apply to: a. Intentional,Willful,or Deliberate Violations Any willful,intentional,or deliberate"violation(s)"by any insured. b. Criminal Acts Any"violation"which results in any criminal penalties under the HIPAA. c. Other Remedies Any remedy other than monetary damages for penalties assessed. d. Compliance Reviews or Audits Any compliance reviews by the Department of Health and Human Services. 3. SECTION V—DEFINITIONS Is amended to Include the following additional definitions: a. "Civil proceeding"means an action by the Department of Health and Human Services(HHS) arising out of"violations." b. "Investigation"means an examination of an actual or alleged"violation(s)"by HHS. However, "investigation"does not include a Compliance Review. c. "Violation"means the actual or alleged failure to comply with the regulations Included In the HIPAA. Page 4 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with Its permission. O 2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) G. Medical Payments—Limit Increased to$20,000, Extended Reporting Period If COVERAGE C MEDICAL PAYMENTS is not otherwise excluded from this Coverage Part: 1. The Medical Expense Limit is changed subject to all of the terms of SECTION III-LIMITS OF INSURANCE to the greater of: a. $20,000; or b. The Medical Expense Limit shown in the Declarations of this Coverage Part. 2. SECTION 1—COVERAGE,COVERAGE C MEDICAL PAYMENTS, Subsection 1. Insuring Agreement,a.(3)(b)is deleted in its entirety and replaced by the following: (b) The expenses are incurred and reported to us within three years of the date of the accident. H. Athletic Activities SECTION I—COVERAGES, COVERAGE C MEDICAL PAYMENTS, Subsection 2.Exclusions, • Paragraph e.Athletic Activities is deleted in its entirety and replaced with the following: e. Athletic Activities To a person injured while taking part in athletics. 1. Supplementary Payments SECTION I—COVERAGES,SUPPLEMENTARY PAYMENTS-COVERAGE A AND B are amended as follows: 1.b. Is deleted in its entirety and replaced by the following: 1. b. Up to$5000 for cost of bail bonds required because of accidents or traffic law violations arising out of the use of any vehicle to which the Bodily Injury Liability Coverage applies.We do not have to furnish these. 1.d.is deleted in Its entirety and replaced by the following: 1. d. All reasonable expenses incurred by the insured at our request to assist us in the investigation or defense of the claim or"suit", including actual loss of earnings up to$1,000 a day because of time off from work. J. Employee Indemnification Defense Coverage SECTION I—COVERAGES,SUPPLEMENTARY PAYMENTS—COVERAGES A AND B the following is added: We will pay, on your behalf,defense costs Incurred by an"employee"in a criminal proceeding occurring in the course of employment. The most we will pay for any"employee"who is alleged to be directly Involved in a criminal proceeding is$25,000 regardless of the numbers of"employees,"claims or"suits"brought or persons or organizations making claims or bringing "suits. Page 5 of 12 Includes copyrighted material of Insurance Services Office, inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) K. Key and Lock Replacement—Janitorial Services Client Coverage SECTION 1—COVERAGES,SUPPLEMENTARY PAYMENTS—COVERAGES A AND B is amended to include the following: We will pay for the cost to replace keys and locks at the"clients" premises due to theft or other . loss to keys entrusted to you by your"client,"up to a$10,000 limit per occurrence and$10,000 policy aggregate. We will not pay for loss or damage resulting from theft or any other dishonest or criminal act that you or any of your partners,members,officers,"employees","managers",directors,trustees, authorized representatives or any one to whom you entrust the keys of a"client"for any purpose commit,whether acting alone or in collusion with other persons. The following,when used on this coverage,are defined as follows: a. "Client"means an individual,company or organization with whom you have a written contract or work order for your services for a described premises and have billed for your services. b. "Employee"means: (1) Any natural person: (a) While in your service or for 30 days after termination of service; (b) Who you compensate directly by salary,wages or commissions; and (c) Who you have the right to direct and control while performing services for you;or (2) Any natural person who is furnished temporarily to you: (a) To substitute for a permanent"employee"as defined in Paragraph (1)above,who is on leave;or (b) To meet seasonal or short-term workload conditions; while that person is subject to your direction and control and performing services for you. (3) "Employee"does not mean: (a) Any agent,broker,person leased to you by a labor leasing firm,factor,commission merchant,consignee, independent contractor or representative of the same general character;or (b) Any"manager,"director or trustee except while performing acts coming within the scope of the usual duties of an"employee." c. "Manager"means a person serving in a directorial capacity for a limited liability company. L. Additional Insureds SECTION II—WHO IS AN INSURED is amended as follows: 1. If coverage for newly acquired or formed organizations is not otherwise excluded from this Page 6 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) Coverage Part, Paragraph 3.a.Is deleted In its entirely and replaced by the following: a. Coverage under this provision is afforded until the end of the policy period. 2. Each of the following is also an insured: a. Medical Directors and Administrators—Your medical directors and administrators, but only while acting within the scope of and during the course of their duties as such. Such duties do not include the furnishing or failure to furnish professional services of any physician or psychiatrist in the treatment of a patient. b. Managers and Supervisors—Your managers and supervisors are also Insureds, but only with respect to their duties as your managers and supervisors. Managers and supervisors who are your"employees"are also insureds for"bodily injury"to a co- "employee"while in the course of his or her employment by you or performing duties related to the conduct of your business. This provision does not change Item 2.a.(1)(a)as it applies to managers of a limited liability company. c. Broadened Named Insured—Any organization and subsidiary thereof which you control and actively manage on the effective date of this Coverage Part. However, coverage does not apply to any organization or subsidiary not named in the Declarations as Named Insured, if they are also insured under another similar policy, but for its termination or the exhaustion of its limits of insurance. d. Funding Source—Any person or organization with respect to their liability arising out of: (1) Their financial control of you;or (2) Premises they own,maintain or control while you lease or occupy these premises. This insurance does not apply to structural alterations, new construction and demolition operations performed by or for that person or organization. e. Home Care Providers—At the first Named Insured's option,any person or organization under your direct supervision and control while providing for you private home respite or foster home care for the developmentally disabled. f. Managers, Landlords, or Lessors of Premises—Any person or organization with respect to their liability arising out of the ownership, maintenance or use of that part of the premises leased or rented to you subject to the following additional exclusions: This insurance does not apply to: (1) Any"occurrence"which takes place after you cease to be a tenant in that premises;or (2) Structural alterations, new construction or demolition operations performed by or on behalf of that person or organization. • g. Lessor of Leased Equipment—Automatic Status When Required in Lease Agreement With You—Any person or organization from whom you lease equipment when you and such person or organization have agreed in writing in a contract or agreement that such person or organization is to be added as an additional insured on your policy. Such person or Page 7 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company 1 . Pi-GLD-HS(10/11) organization is an insured only with respect to liability for"bodily injury,""property damage"or "personal and advertising injury"caused, in whole or in part,by your maintenance,operation or use of equipment leased to you by such person or organization. A person's or organization's status as an additional insured under this endorsement ends when their contract or agreement with you for such leased equipment ends. With respect to the insurance afforded to these additional Insureds, this Insurance does not apply to any"occurrence"which takes place after the equipment lease expires. h. Grantors of Permits—Any state or political subdivision granting you a permit in connection with your premises subject to the following additional provision: (1) This insurance applies only with respect to the following hazards for which the state or political subdivision has issued a permit in connection with the premises you own, rent or control and to which this insurance applies: (a) The existence,maintenance,repair,construction,erection, or removal of advertising signs,awnings,canopies,cellar entrances, coal holes,driveways, manholes, marquees, hoist away openings,sidewalk vaults,street banners or decorations and similar exposures; (b) The construction,erection, or removal of elevators;or (c) The ownership, maintenance, or use of any elevators covered by this insurance. I. Vendors—Only with respect to"bodily injury"or"property damage"arising out of"your products" which are distr€buted or sold in the regular course of the vendor's business,subject to the following additional exclusions: (1) The insurance afforded the vendor does not apply to: (a) "Bodily injury"or"property damage"for which the vendor Is obligated to pay damages by reason of the assumption of liability in a contract or agreement.This exclusion does not apply to liability for damages that the vendor would have In the absence of the contract or agreement; (b) Any express warranty unauthorized by you; (c) Any physical or chemical change in the product made intentionally by the vendor; (d) Repackaging,except when unpacked solely for the purpose of inspection, demonstration,testing, or the substitution of parts under instructions from the manufacturer, and then repackaged in the original container; (e) Any failure to make such inspections, adjustments,tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products; (f) Demonstration,installation, servicing or repair operations, except such operations performed at the vendor's premises in connection with the sale of the product; Page 8 of 12 includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia indemnity Insurance Company 11 PI-GLD-HS (10/11) (g) Products which, after distribution or sale by you, have been labeled or relabeled or used as a container, part or ingredient of any other thing or substance by or for the vendor;or (h) "Bodily injury"or"property damage"arising out of the sole negligence of the vendor for its own acts or omissions or those of its employees or anyone else acting on its behalf. However,this exclusion does not apply to: (i) The exceptions contained in Sub-paragraphs(d)or(f);or (II) Such inspections, adjustments,tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business,in connection with the distribution or sale of the products. (2) This insurance does not apply to any insured person or organization,from whom you have acquired such products,or any ingredient, part or container, entering into, accompanying or containing. J. Franchisor—Any person or organization with respect to their liability as the grantor of a franchise to you. k. As Required by Contract—Any person or organization where required by a written contract executed prior to the occurrence of a loss. Such person or organization Is an additional insured for"bodily Injury,""property damage"or"personal and advertising injury"but only for liability arising out of the negligence of the named insured.The limits of insurance applicable to these additional insureds are the lesser of the policy limits or those limits specified In a contract or agreement. These limits are included within and not in addition to the limits of insurance shown In the Declarations I. Owners, Lessees or Contractors—Any person or organization,but only with respect to liability for"bodily injury,""property damage"or"personal and advertising injury"caused, in whole or in part, by: (1) Your acts or omissions;or (2) The acts or omissions of those acting on your behalf; in the performance of your ongoing operations for the additional insured when required by a contract. With respect to the insurance afforded to these additional insureds,the following additional exclusions apply: This insurance does not apply to"bodily injury"or"property damage"occurring after: (a) All work, including materials, parts or equipment furnished in connection with such work, on the project(other than service, maintenance or repairs)to be performed by or on behalf of the additional insured(s)at the location of the covered operations has been completed;or (b) That portion of"your work"out of which the Injury or damage arises has been put to its intended use by any person or organization other than another contractor or subcontractor engaged in performing operations for a principal as a part of the same project. Page9of12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLIJ-HS(10/11) m. State or Political Subdivisions—Any state or political subdivision as required,subject to the following provisions: (1) This insurance applies only with respect to operations performed by you or on your behalf for which the state or political subdivision has issued a permit, and is required by contract. • (2) This Insurance does not apply to: (a) "Bodily injury,""property damage"or"personal and advertising injury"arising out of operations performed for the state or municipality; or (b) "Bodily injury"or"property damage"Included within the"products-completed operations hazard." M. Duties in the Event of Occurrence, Claim or Suit SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS, Paragraph 2. is amended as follows: a.is amended to include: This condition applies only when the"occurrence"or offense is known to: (1) You, if you are an Individual; (2) A partner, if you are a partnership;or (3) An executive officer or insurance manager,if you are a corporation. b.is amended to include: This condition will not be considered breached unless the breach occurs after such claim or"suit" Is known to: (1) You,if you are an Individual; (2) A partner, If you are a partnership;or (3) An executive officer or insurance manager, if you are a corporation. N. Unintentional Failure To Disclose Hazards SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS,6. Representations is amended to include the following: It is agreed that, based on our reliance on your representations as to existing hazards, if you should unintentionally fail to disclose all such hazards prior to the beginning of the policy period of this Coverage Part,we shall not deny coverage under this Coverage Part because of such failure. O. Transfer of Rights of Recovery Against Others To Us SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS, 8.Transfer of Rights of Page 10 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with Its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) Recovery Against Others To Us Is deleted in Its entirety and replaced by the following: If the insured has rights to recover all or part of any payment we have made under this Coverage Part,those rights are transferred to us.The insured must do nothing after loss to impair them. At our request,the insured will bring"suit"or transfer those rights to us and help us enforce them. Therefore, the Insured can waive the insurer's rights of recovery prior to the occurrence of a loss,provided the waiver is made in a written contract. P. Liberalization SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS, is amended to include the following: If we revise this endorsement to provide more coverage without additional premium charge,we will automatically provide the additional coverage to all endorsement holders as of the day the revision is effective in your state. Q. Bodily Injury—Mental Anguish SECTION V—DEFINITIONS, Paragraph 3. Is deleted in Its entirety and replaced by the following: "Bodily injury"means: a. Bodily injury, sickness or disease sustained by a person, and includes mental anguish resulting from any of these;and b. Except for mental anguish, includes death resulting from the foregoing(Item a. above)at any time. R. Personal and Advertising Injury—Abuse of Process,Discrimination If COVERAGE B PERSONAL AND ADVERTISING INJURY LIABILITY COVERAGE is not otherwise excluded from this Coverage Part, the definition of"personal and advertising injury"Is amended as follows: 1. SECTION V—DEFINITIONS, Paragraph 14.b. is deleted in its entirety and replaced by the following: b. Malicious prosecution or abuse of process; 2. SECTION V—DEFINITIONS, Paragraph 14.is amended by adding the following: Discrimination based on race,color,religion,sex, age or national origin,except when: a. Done Intentionally by or at the direction of, or with the knowledge or consent of: (1) Any insured;or (2) Any executive officer, director, stockholder,partner or member of the Insured; b. Directly or indirectly related to the employment, former or prospective employment, termination of employment,or application for employment of any person or persons by an insured; Page 11 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) c. Directly or indirectly related to the sale,rental, lease or sublease or prospective sales, rental, lease or sub-lease of any room,dwelling or premises by or at the direction of any insured; or d. Insurance for such discrimination is prohibited by or held in violation of law, public policy, legislation, court decision or administrative ruling. The above does not apply to fines or penalties imposed because of discrimination. Page 12 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company WORKERS COMPENSATION AND EMPLOYERS LIABILITY INSURANCE POLICY WC 99 0410 C (Ed.01-19) WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT-CALIFORNIA BLANKET BASIS • We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule. (This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us.) The additional premium for this endorsement shall be calculated by applying a factor of 2% to the total manual premium, with a minimum Initial charge of$350, then applying all other pricing factors for the policy to this calculated charge to derive the final cost of this endorsement. This agreement shall not operate directly or Indirectly to benefit anyone not named In the Schedule. Schedule Blanket Waiver Person/Organization Blanket Waiver—Any person or organization for whom the Named insured has agreed by written contract to furnish this waiver. Job Description Waiver Premium(prior to adjustments) All CA Operations 21891.00 This endorsement changes the policy to which it Is attached and is effective on the date issued unless otherwise stated. (The information below Is required only when this endorsement is issued subsequent to preparation of the policy.) Endorsement Effective: 02/08/2024 PolicyNo.: MEWC544885 Endorsement No.: Insured: Mercy House Living Centers Inc. Premium$ Insurance Company: Berkshire Hathaway Homestate Ins Co Countersigned by WC 99 0410 C (Ed.01-19) POLICY NUMBER: PHPK2683655 COMMERCIAL GENERAL LIABILITY CG 24 04 05 09 WAIVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART SCHEDULE Name Of Person Or Organization: As Required By Written Contract Information required to complete this Schedule,if not shown above,will be shown in the Declarations. The following is added to Paragraph 8. Transfer Of Rights Of Recovery Against Others To Us of Section IV—Conditions: We waive any right of recovery we may have against the person or organization shown in the Schedule above because of payments we make for injury or damage arising out of your ongoing operations or "your work" done under a contract with that person or organization and Included in the "products- completed operations hazard". This waiver applies only to the person or organization shown in the Schedule above. • • CG 24 04 05 09 ©Insurance Services Office, Inc.,2008 Page 1 of 1 0 • itit CITY OF HUNTINGTON BEACH `t) INTERDEPARTMENTAL COMMUNICATION TO: Eric G. Parra, Interim City Manager FROM: Charles Kovac, Housing Manager* DATE: May 16, 2024 SUBJECT: Execute the Second Amendment to Service Agreement between the City of Huntington Beach and Mercy House Living Centers for Operations and Management of a Temporary Shelter Please sign the following Second Amendment with Mercy House related to the Navigation Center temporary homeless shelter. The Second Amendment has been prepared and approved by the City Attorney's office. Background: On April 19, 2022, the City Council, by Resolution No. 2022-18, approved Amendment No. One (Substantial) to the FY 2021-22 Annual Action Plan, which appropriated $2,240,675 in HOME American Rescue Plan (HOME-ARP) funding. As part of this approval, $385,971 was allocated to the Navigation Center and $1,804,704 was allocated to HB Oasis Homekey Project for supportive services activities. Recently, HB Oasis has received County of Orange funding and is no longer in need of HOME-ARP funding allocation, therefore, per the HOME-ARP Allocation Plan's identified eligible activities, a portion of the available HOME-ARP funding in the amount of $500,000 can be allocated to the Navigation Center for FY 2023-24. This HOME-ARP funding will supplant and replace a portion of the General Funds used for certain services at the Navigation Center in FY 2023-24. Attachments: 1. Second Amendment to the Mercy House Navigation Center Contract FIRST AMENDMENT TO SERVICE AGREEMENT BETWEEN THE CITY OF HUNTINGTON BEACH AND MERCY HOUSE LIVING CENTERS FOR OPERATIONS AND MANAGEMENT OF A TEMPORARY SHELTER THIS FIRST AMENDMENT TO SERVICE AGREEMENT ("Amendment") is made and entered into on .31V`.% , 2023, by and between the CITY OF HUNTINGTON BEACH, a municipal corporation of the State of California, hereinafter referred to as "CITY," and MERCY HOUSE LIVING SHELTERS, a California corporation, hereinafter referred to as "SERVICE PROVIDER. RECITALS WHEREAS, CITY and SERVICE PROVIDER previously entered into that certain Service Agreement, dated July 1, 2022, the "Original Agreement;" and WHEREAS, on April 19, 2022,the Huntington Beach City Council, by Resolution No. 2022-18, approved Amendment No. Qne (Substantial)to the FY 2021-2022 Annual Action Plan, which allocated $385,971 in American Rescue Plan (ARP) funding administered through the HOME program (HOME-ARP)to the Navigation Center for supportive services; and WHEREAS, CITY and SERVICE PROVIDER desire to amend the Original Agreement to establish a FY 2023-2024 budget for operation of the Navigation Center ("PROGRAM") and make technical revisions and additions as provided herein. Now,therefore, it is mutually agreed, by and between the parties as follows: 1. AMENDMENT OF SECTION 4 ENTITLED "COMPENSATION" Section 4 of the Original Agreement, entitled "Compensation," is hereby amended to read as follows: In consideration of the performance of the services described herein, and except as otherwise provided, CITY agrees to pay SERVICE PROVIDER on a time and materials basis for the operation of the PROGRAM specified in Exhibit "A", which is attached hereto and incorporated by reference into this Agreement, a fee, including all costs and expenses, not to exceed Year 2 budget of$3,469,375.14 for the 2023-2024 fiscal year(starting July 1, 2023 and ending June 30, 2024) as described in Exhibit "B", as amended. The compensation of$3,469,375.14 (effective on the Effective Date) identified for fiscal year 2023-24 (ending June 30, 2024) shall be increased annually by the percentage increase (between June of the year preceding and June of the current year) in the Consumer Price Index published by the United States Department of Labor, Bureau of Labor Statistics, for Urban Wage Earners and Clerical Workers, Los Angeles-Long Beach-Anaheim Average, All Items (1984 = 100). Of the total compensation of $3,469,375.14, Three Hundred Eighty-Five Thousand Nine Hundred 1 23-13221/318429 Seventy One Dollars ($385,971.00) will be funded with HOME-ARP funds specifically for the provision of services under Section 401(29) of the McKinney-Vento Homeless Assistance Act including case management, food, housing search and counseling services, and transportation. The direct provision of other eligible services further described in Exhibit "A" and in CPD Notice CPD-21-10, issued on September 13, 2021 by the U.S. Department of Housing and Urban Development (HUD) for PROGRAM participants may also be implemented. These services have been adapted from Section 401(29) of the McKinney-Vento Homeless Assistance Program; certain homelessness prevention services under the Emergency Services Grant (ESO) regulations at 24 CFR Part 576; and certain housing counseling and housing counseling services defined at 24 CFR 5.100 and 5.111, respectively, except that homeowner assistance and related services are not eligible HOME-ARP activities. 2. ADDITION OF NEW SECTION 69 ENTITLED "DRUG FREE WORKPLACE" New section 69 entitled"Drug Free Workplace" is hereby added to the Original Agreement, to read as follows: 69. DRUG-FREE WORKPLACE SERVICE PROVIDER shall comply with the Drug-Free Workplace requirements of 24 CFR Part 5.105(d). 3. ADDITION OF NEW SECTION 70 ENTITLED "REPAIRS AND FIXTURES" New section 70 entitled"Repairs and Fixtures" is hereby added to the Original Agreement, to read as follows: 70. REPAIRS AND FIXTURES All installation and repairs to the PROGRAM facility (Navigation Center), including repairs and installation of fixtures, materials, furnishings, or equipment, shall be work performed and provided for by the SERVICE PROVIDER. Any repairs or installation of fixtures or modifications to the PROGRAM facility that exceed $1,000 in total cost,the SERVICE PROVIDER shall seek approval from the CITY prior to the implementation of the repair or installation to the PROGRAM facility. 4. EFFECTIVE DATE The effective date of this Amendment is July 1, 2023. 2 23-13221/318429 5. REAFFIRMATION Except as specifically modified herein, all other terms and conditions of the Original Agreement shall remain in full force and effect. IN WITNESS WHEREOF,the parties hereto have caused this Agreement to be executed by and through their authorized officers the day, month and year first above written. SERVICE PROVIDER, CITY OF HUNTINGTON BEACH, MERCY HOUSE LIVING SHELTERS a municipal cooperation of the State A California corporation of California By: �l City Manager Print game ITS:(circle one)Chairrnan/PresidentNice President INITIATED AND APPROVED: By: -177A Lar r 7 H.9��ttPrin name Director of Community Development APPROVED AS TO FORM: City Attorney COUNTERPART 3 23-13221/318429 5. REAFFIRMATION Except as specifically modified herein, all other terms and conditions of the Original Agreement shall remain in full force and effect. IN WITNESS WHEREOF,the parties hereto have caused this Agreement to be executed by and through their authorized officers the day, month and year first above written. SERVICE PROVIDER, CITY OF HUNTINGTON BEACH, MERCY HOUSE LIVING SHELTERS a munici •operation of the State A California corporation of Calif e By: \ 11 vagrr-, er Print name ITS:(circle one)Chairman/PresidentNice President INITIATED AND APPROVED: AND By: n , Print name e or f Community Development APPROVED AS TO • Cc - City orney Receive and File 4401, q6T City Clerk .)0.42 e- COUNTERPART 23-13221/318429 EXHIBIT "A" Huntington Beach Navigation Center Management, Operations and .Public Safety Plan FINAL June: 2021 Table of Contents SECTION I.PURPOSE&INTRODUCTION 5 SECTION IL SHELTER ADMINSTATIOlst 5 A. PROGRAM DESCRIPTION 5 1. Population Served 1 2. Program Description 6 3. Services Provided 9 4. Coordinated Entry System Integration 10 5. Target Goals/Expected Outcomes 10 6. Program Layout 12 B. ADMISSION.CRITERIA AND PROCEDURES 12. 1. Client Program Expectations 12 2 Identification Requirements 8 3. Screening Requirements 13 4. 130 Reservation System 13 5. New Clients 14 6. Day Leave and Returning Clients 15 7. Hours of Operation 16 C. OVERFLOW MANAGEMENT 16 1. Coordinated Service Delivery Plan 16 2. Overflow Policies 17 D. EXIT AND RE-ADMISSION 18 1. Exit and Readmission Policies 18 2. Exit Procedures 18 E. HOUSING NAVIGATION SERVICES POLICY 19 1. Documentation of Housing Navigation Services and Data Security Policies 19 F. DAYTIME PROGRAM POLICIES 20 G. LAUNDRY DAYS 20 IL GOOD NEIGHBOR POLICY-COMMUNITY COORDINATION AND COMMUNICATION 20 1. Communication and Coordination with Neighborhood,Businesses and Public 16 2. Communication and Coordination with Local Police and Fire Departments 21 3. Communication and.Coordination with City,County,and Service Providers 22 4. Policies for Community Involvement 22 5. Policies for Neighborhood Outreach Patrol 22 I. SAFETY POLICIES 23 1. Facility Maintenance 23 2. Fire and Earthquake Safety 23 3, Fire Prevention Procedures 25 4. Fire Drills and Documentation 25 5. Fire Inspections and Extinguishers 25 6. Earthquake Safety 25, J. SECURITY PLAN 26 1. Eligibility Screening 27 2. Secured Entrances 27 3. On-site Security Personnel. 27 4, Staff Plan 28 5. Security 29 6. Security Alarms and Cameras 29 7. Security Lighting 29 8. Loitering Policy 29 9. De-escalating Conflicts 31 10. Entrance and Exit Procedure 31 11. Policy regarding storage of client's possessions 31 12. Policy Pertaining to.Searching of Clients'Property by Staff 32 13. Policy on Possession of Weapons On-Site 32 14. Procedure for Contacting Police 32 K. HEALTH.POLICIES 33 L Housekeeping Policies 33 2. Pets,ESAs and Service.Animal Policies 34 3. Possession and Use of Alcohol and/or Controlled Substances 34 4. Policy for Drug Possession 35 5, Security,Use and Access of Prescription Medications 35 6. Client Use of Over-The-Counter Medications 35 7. Client Access to Emergency and Medical Care. 35 8. First Aid Equipment,Supplies and Procedures 36 9. Policies&Procedures for Disease Prevention- 36 L. FOOD POLICIES 37 1. Provision of Nutritional Needs of Clients 37 2. Meeting tile Health Department Standards 37 M. TR .,I SPORTATION POLICIES 37 1. Transportation Flow On and Off Property 38 2. Pedestrian Traffic 38 3. Bicycle Traffic and Parking 38 4. Shuttle Transportation Services 38 5. Personal Vehicle Transportation and Parldng 39 6. Staff Transportation of'Clients 39 7. Delivery of Shelter Goods and Community Donations 39 N. FINANCIAL POLICIES. 39 1. Financial Requests•from Clients 39 2. Client Possessions and Funds 40 3. Annual Outside Audit 40 4. Financial Reports Review 40 O. LEGAL POLICIES. .35 I. Policy for Compliance with Local Laws 41 2. Policy for Compliance with Labor Laws 41 P. NON-DISCRIMINATION POLICIES 41 1. Policy for Compliance with Americans with Disabilities Act 41 2. Gender-Specific Programming Policy 41 3. Sexual Harassment Policy .42 4. Policy Regarding Sex Offenders 42 Q. CONFIDENTIALITY POLICIES 42 1. Personal Confidentiality 42 2. Database Confidentiality Policies 44 3. Exceptions to the Confidentiality Policy 44 4, Grievance Policies 44. 5. Receiving and Posting 47 6. Termination Appeal '46. 7. Whistleblower Policy 48 SECTION III.STAFFING AND MANAGEMENT PLAN 48 A. STAFF POLICIES 48. 1. Hiring Policy 49 2. Screening Procedure 48 3. Acceptance Procedure 48 4. Staffing Policies.for Safe Humane Environment. 49 B. POLICIES FOR STAFF TRAINING 50 1. Emergency Procedures-Evacuation,First Aid,and CPR,911 Reporting 50 2. Safety Conduct-Prevention of Abuse,Crisis Intervention,Conflict Resolution 50 3. Appropriate Behavior for Dignity and Respect. 51 4. Communication 51 5 Resources and Referrals 51 6. 1VIental Health and Addiction Skills 51 7. Self-Care 52 8. Annual Staff Evaluation and Training Plan 52 9. Documentation of Staff Training 52 C. VOLUNTEER POLICIES 52 1. Selection,Screening,and Background Checks 52 2. Orientation and Training 52 3, Volunteer Code of Ethics 53 4. Identifiable Lines of Authority 54 5.. Descriptions of Volunteer Tasks 54 SECTION IV. OPERATING BUDGET 55 A. ANNUAL OPERATIONS BUDGET 55 B. FUND DEVELOPMENT STRATEGIES56 SECTION V.ATTACHIVIENTS 57 A. JOB DESCRIPTIONS 57 Regional Director of Emergency Services Job Description 57 Program Manager—Huntington Beach Navigation Center 59 Site Leader—Huntington Beach Navigation Center 6.1. Lead Housing Navigator 62 Housing Navigator—Huntington Beach Navigation Center 63 Logistics Coordinator—Huntington Beach Navigation Center 63 Overnight Logistics Coordinator—Huntington Beach Navigation Center 65 B. SHELTER CLIENT RULES 66 C. VOLUNTEER POLICIES 70 iv SECTION I. PURPOSE & INTRODUCTION. The purpose of the Management,,Operationsand"Public Safety PIan.("Plan")is to aduise the City ofHunt igton Beach on a best practice.model for operation of'a Year Round Emergency Shelter.The Plan May also be used to promote open communication between community stakeholders:to help facilitate the adoption of additional Year Round Shelters, 'Multi-Service Centers,and Navigation.Centers. .Establishing a Year-Round Emergency Shelter.Program.(s)and,Multi-Service Centers)will.meet critical needs amongst some of the:inostvulnerable people in our neighborhoods,while also addressing a pressing social issue that is deeply impacting local businesses and communities. The Plan identifies emergency shelter services for homeless persons and best practices to maintain.a safe and healthy environment for its clients and the community at:large.The overall purpose:of the:program.is:to connect,homeless. persons to;permanent housing opportunities andresources to maintain housing stability and self-sufficiency.Goals and guidelines of the Plan align:to National Standards:of The"HEARTHAct(2009). Section II. SHELTER ADM1NSTATION A. PROGRAM DESCRIPTION 1. Population Served Year=Roimd Emergency Shelter Program and Navigation Services The Huntington Beach:Navigation Center serves 174 shelter.clients(103 beds for men,S5 beds for women, 12 beds,for couples and 4 beds for non-binary)while.providing access to a range of programs and supportive services.To ensure that the shelter will meet the needs of:the cormnunity in serving.chronic and vulnerable homeless people,clients are admitted with minimal,"low-threshold'requirements so that chronic and vulnerable homeless people:can easily enter and remain in shelter until they'can find permanent.housing. Those accessing Huntington Beach Navigation Center include.homeless adults.With astrong,veri.fiable;_tieto Huntington Beach only.A strong tie to'Huntington Beach means they have lived,worked,or attended school. in the City,dr.are known by PP or contracted Outreach Agencies as a homeless person in the city. •Each'new client.is.screened for sex offender and active felony wariant.status before admission(screening takes: place prior to the arrival Who facility AS.part.of the bed reservation.systetn);as detailed in the"Admission Criteria and Procedures." All clients have access to.and are encouraged to participate in all services provided.Every client is assigned a Housing Navigator at the.time of intake,.who will work with them.to create a housing.plan..All clients are required to work this housing:plan as partoftheirenrollment with Huntington Beach Navigation Center,and they are notified of this prior to their enrollment with.the program. EXHTBIT A Access totheshelter is limited to clients that are currently enrolled with Huntington Beach Navigation Center, and because the Matti=Service Center is fully integrated Within.the shelter services provided,on-site services are•strictly for currently enrolled clients only 2. Program.Description Huntington.Beach:Navigation Center is designed to provide.safe shelter,basic needs,and.access to support to move individuals out of homelessness and into per manent'housing opportunities. Access to safe shelter Huntington Beach:Navigation Center accommodates.overnight,sleeping for 174 individuals per evening. Access to Huntington Beach Navigation Center 4-provided 24 hours a day,seven dayslweeek;365 days a year. In'older to decrease:the.impact to the surrounding neighborhood,access to bed availability is handled through a reservation system,Walk-ins will not be perniitted. Length of Stay' There is no set minimum and the maximum length of stay is 90 consecutive days..Clients at Huntington.Beach Navigation Center-may.stay enrolled with the program past-the 90 days if they remain good neighbors and dedicated to working their personalized Housing This extended stay may be granted through.an Extension Request process that is overseen by each client's Housing Navigator and Program Management team.The client must complete.a Request for Extension Application which,.:if granted,may-extend their stay for an additipnat 90 days.Each client is assigned a Housing Navigator supporting their progress toward Housing Stabilization.The program is designed to provide this support,until a housing option becomes available.However,at any time a'client may be exited front the'shelter for'safety ci`continual shelter violations as outlined inahe"Exit and Readmission Policies",Additionally,if a client;exceeds 90.days,intensified housing location and exitplan strategies will be implemented. Consistent.with national best practices and trends,.the goal for length Of stay should be 30 days Or less.The Operatoi•maintains a report that accounts for clients with.lengths ofstay.exceeding 90 days and reasons why with accountability-to Advisory Committees. Sleeping Areas Bed types-consist Of single beds.Each client is assigned a bed and bedding for the length of their stay.Every client is made aware upon intake that-they-May need to switch beds as the need requires it.Trainsgendered clients maybe assigned to beds in whichever dorm is.appropriate to the gender With Which they identify.The available bed breakdown. 'There-is a nien's.dorm,a women's dorm,a couple's dorm and non-binary-dorm.No male clients are allowed in the women's:dorm without specific-permission and close guidance from staff.The same•is true.of female .clients in the.men's dorm. Meals EXHIBIT A Breakfast,luntb,dinner and snacks are provided for all clients in the central dining area,referred to.as.f4The COUttnons".Meals are cooked off-site by a third party vendor and brought on-site and served The'Shelter Operator coordinates with a licensed food vendor to provide Meals frOM Within the kitchen. Hygiene Facilities Hygiene facilities are provided on-site including toilets,showers and laundry facilities.Clients are encouraged to utilize these facilities as daily resources to them.Toiletries ate provided by the Shelter Operator to.clients‘as needed,.ancithere one-All-Genderrestrooin available for those who need. Clients;ofthe-program are required to shower and turn in their laundry for Cleaning on a regular basis, as. outlined.in.the Health,and Wet))Policies. transportation Non-referred pqrsons.("walk-ups")are prohibited from receiving shelter aceeSs:New and returning clients receive direettranspertation to and from the shelter daily,and those with street-legal personal meter vehicles are permitted to use their vehicles and park-them on site if parking is available or.off.:site in a public lot at the owner's own risk.Dates and times fat daily pick-ups are outlined in the"Transportation Policies"Huntington Beach Navigation Center will use designated locations that provide ample geographic range for those seeking shelter Services in the city of Huntington Beach and serves to minimize-ceninninity impact and safety considerations Each chosen location has,been selected in coordination with service.providers,public Safety, and City input The Operator does net drop off/pick-up other than at agreed upon locations,unless for medical emergencies,pi7 with specific permission and guidance from management and community partners for special ovents/oCcailens Guests will be provided With an emergency contact number for notifying the shelter of transportation issues or change Of plans. EXHIBIT A Contact numbers Contact Numbers for the Huntington:Beach Navigation Center Call Center 714-836-7188 x257 Front pesk 714-836-7188 x25.2 Site Lead Desk 714-836-7.188 x201 Site Lead Cell Phone 714-389-8841: Manager 714-836-7188 x2Q4 Security The.Shelter Operator follows.policiesand procedures that promote utmost safety for clients,staff,volunteers, and the community and strives to provide an atmosphere that promotes..community,.stays.alert for signs of conflict,and:confronts behaviors before:they escalate.The security plan includes a multi-faceted approach involving screening for sex offenders,convicted arsonists;and individuals with open felony warrants,.secured and separate entrances end exits,security searches,confiscation of harmfulcontraband,trained security personnel providing around-the-clock indoor and outdoor coverage,.security and smoke alarms,cameras,and lighting.Other program elements Wl ich.support,security efforts include no walk ups:andno loiteringpolicies. Storage All clients have.access to indoor and rolling personal stotage space.Each client is assigned a personal stora.& bin for personal valuables and is permitted:to keep a limited amount of.personal:effects at their bedside in, provided.storage containers.One rolling outdoor storage bin is also available to each client Additionally, clients may store temperature-sensitive:medication in a locked refrigerator accessible only by program staff. HousingNavigation Services Upon entering the shelter,each client is assigned a'Housing Navigator.The primary function of the Hon-Sing Navigator is to work side-by-side with the:client to create a.pathway towardpermanent housing opportunities, with the ultimate goal.of ending their homelessness Within a 30-day tiinefiame.Additionally,the Housing Navigator provides resources and support to the client during their stay,including encouraging them to access any and:all services provided on-site..The Housing Navigator ensures that all clients who agreeao be:entered into the Coordinated Entry System are entered into the Coordinated Entry System,asthe first line of housing engagement. Together,each Housing Navigator and Client:Completes:a personalized Housing Plan which.will guide their efforts toward securing permanent Housing opportunities:Meeting with the client either weekly or biweekly, the Housing Navigator.doconients their progress tt Wards the actions Outlined in the Housing Plan. EXHIBIT A Daytime Program Activities Asa 24-hour.Year-Round`Emergency Shelter Program,the Shelter Operator encourages all clients to stay on- site during:the day and to take advantage of the on-site services provided to them during the daytime..Daytime program-activities-include but are not limited'to,the following: • Full access to any and all on-site service providers; • Life skills:classes and workshops; • Indoor and outdoor recreational .activities (ex: exercise classes;.;ping pang, library time, space permitting) 3. Services Provided Huntington Beath Navigation Center incorporates a combination of basic needs services as well as suppm'tive 'services aimed at creating pathways:intg housing. The followingbase/hne.services are provided: 1. Intake/Assessment/IIousingNavigation 2, Crisis Evaluation/Mental Health Evaluation Services 3. On-site Centralized Intake 4.. Domestic Violence 5:. Shelter•Beds_ 6.. Health Clinic 7.. Transpottation Services and Assistance. 8.. Computers and Email access 9. Security 10: .Meals and Food 11. HomeIess Prevention and Diversion Assistance 12, Drug and Alcohol Treatmnent.Refenrals 13. Crisis Evaluation Referrals 14. 211 referrals 15. Employment and Job Placement Resources 16. 16, Mental Health Treatment(on or off site) 17. Laundry IS. ClientStorage In addition to the baseline..services,the following services were also considered in the design and iniplenientation ofHunti ngton Beach Navigation center: 1. .Respite:facilities(a space for elients..to.get away fronn.tbe.noise of shelter life) 2. Recreational Activities 3. 'Dog Walk Area.and Pet Services 4. Clothing Donation and Distribution .5. Electronic Charging Stations, EXHIBIT A 4. Coordinated Entry System Integration Huntington Beach Navigation Center serves as a-designated"Entry Point";of the Coordinated.Entry System. The.Shelter Operator's staffing plan includes designated staff to conduct Diversion screening and prevennt.those with other resources from entering the homeless shelter system..Additionally,the.staffis trained to complete on-site VI-SPDAT assessments.Housing.Navigators assist Huntington Beach:Navigation Center clients obtain the vital:documents necessary'to move forward in their housing connection process,once matched to permanent housing opporttmities:bytheCoordinated Entiy Module. Target Goals/Expected Outcomes The.target.goals.and.expected outcomes forHuntington Beach Navigation:Center adhere to guidelines and expectations set forth by the U.S.Department oil lousing and Urban Development's HEARTH Act. Huntington Beach Navigation Center is not regarded as a singular program,.as it.provides support to Orange County's.Central SPA helping to move the system towards higher a level of system performance,a reduction in the number of persons who experience homelessness in our commmunity and an increase in access to housing opportunities:for.chronically.hameless:individnals utilizing,Year Round Emergency Shelter Program services. Indicators foie measuring effective system performance include the foIlowingkey considerations; a. Reduction in First Time Homeless. Are feWer people experiencing homelessness for the first-tune?Are,only persons who have no safe, appropriate.housing option being,admitted to shelter? b. Overall'Reduction in Number of Persons Who EXperience.Hoinelessness Are overall rates of homelessness declining?,Ts street homelessness declining?Is chronic hornlessness-declining.? c. Reduction hi the Length of Time Homeless Do,people stay homeless for shorter periods•of time?A reasonably short length of time homeless indicates system and program success in.rapidly re-housing persons who are homeless.It can also indicate-efficiency related to turnover.of beds which'is essential to meet system demand for Year. Round Emergency Shelter Program. d. Successful Resolution of Housing/Homeless Crisis Do people resolve their housingihomelesS crisis successfully by maintainingiobtaining permanent housing?Are people successfilly connected to community-based supports? EXHIBIT A e. Reduction in Recidivism(subsequent return to homelessness) Are repeat occurrences of homelessness avoided or declining? MERCY HOUSE WILL REPORT ON THE FOLLOWING: MEASURES 200 unduplicated individuals will receive shelter and.services and at least Activity#1 16,425 bed nights will be-provided annually. 490%of households will complete an assessment during their shelter stay.. Activity#2 .25%.of program participantswho exit to housing destinations will do so Activity#3 within 45 days. • 250A of shelter program participants will exit:to permanent•housing Activity#4 destinations. 25%.of.shelter program par tiicipants will exit to temporary housing Activity#5. destinations. BENEFICIARY ACCOMPLISHMENT DETAILS (HUNTINGTON BEACH HOUSEHOLDS ONLY) Total:number of unduplicated individuals served this quarter:. Total*wilier of unduplicated individuals served year-to-date: Total number of unduplicated individuals served year-to-date who have received VI=SPDAT.Assessment during their shelter stay: Total number of unduplicated individuals served year-to-date who have received a Permanent Supportive.Housing(PSH)Voucher through the Coordinated Entry-System: Total number Of unduplicated individuals'seived veal-to-date.wlio have received a Rapid Re-Housing(RRII).Voucher through the Coordinated Entry System: • Total.number of shelter bed nights:provided year-to-date; EXHIBIT A 6. Program Layout. Huntington Beach Navigation Center is located at 17631 Cameron Lane in Huntington Beach,CA 92647.The. program's current space layout is as follows:. > Dormitory: e MenMen's.Pbrm:103 beds • Women'S.Darm:55 beds • Couple's Dorm:12 beds • !Von-Binary Dorm:-4teds > Dining/Food Service/commons Area with Indoor andoutdoor seating. > Site Administration,and Operations Offices > intake and Service Desk • Restrootnand Shower Trailers Latindry:FaCilitiet. > Outdoor Facilities/Areas • Outdoor'common,AIMO • Bike Ito:a:Area • Dogliun • 'Limited vehicle parking for program participants ADMISSION CRITERIA AND PROCEDURES 1. Client'Program Expectations Prospective clients must be able to perform all aspects of their care and ADLS(ACtiVities of Daily Living,. including but not limited to feeding,showering-,toileting,transferring,dressing),follow all Huntington Beach Navigation Center program eXpectations,and maintain appropriate behavior With consideration for allothet Clients of the shelter.All clients mustreView,initial and sign a copy of the"Expectations"document prior to enrollment(Attachments B and C).At intake;staff assists any and all clients who may have difficulty underStanding4or reviewing these expectations,and they are available to client at any time. Identification Requirements A form of official identification is required to verify identity;however$clients are not denied*teas to Shelter services without one. In the event they do not have,official identification,HOUSing.VaVigators,assiat clients hi obtaining California ID,and can provide each client With a no-cost ID'voucher. Additionally,all receive a shelter-specific identification card upon entering the.shelter that will be used for readmission during the.duration of their stay..SheIter ID.components include a photograph,intake date,date of birth,name and BMIS:ideritifying information, EXHIBIT A '3. Screening Requirements No person validated on the sex offender registry(Megan's Law)will be allowed to access the shelter property (screeniing,will take:.place prior to the arrival atthe facilityas part of the bed reservation system).Additionally, no person with an open felony warrant or convicted of arson wilt be allowed to access the shelter property.The Shelter Operator works cooperativelywith the local police department and utilizes the Orange CountySheriff s Department's.public"Warrant Check"database to screen clients for anyopen warrants.Staff also utilizes the National Sex Offender:Public Website to screen for sex offenses across the country. 4. Bed Reservation.System TO minimize neighborhood impact, all clients seeking to access Huntington Beach Navigation Center and, services must do so through .a designated Intake and:Bed Reservation System.; The Huntington Beach Navigation Center Call Center will be staffeed.to schedule intakes Monday thru Friday,4:00 AM—3:00 PM (excluding major holidays). New prospective clients may contact one:of.the;.agencies currently authorized as a point of entry into Huntington Beach Navigation Center..Aftei;the referral agency representative discusses the program with the prospective,client, the representative Must cheek bed availability on the Bed:Reservation System and verify that the client meets the minimum eligibility requirements including the background check. If the Bed Reservation System indicates that an appropriate:bed is available for the client, the representative from the referring agency;arranges transportation for the,client to the Huntington.Beach.'Navigation Center during the thneframe indicated by the Call Centel/Intake Specialist to complete the intake process. Clients will.be screened for :diversion and/or homeless prevention services, utilizing the Coordinated Entry Systent's Diversion and Homeless Prevention Questionnaire,If they have an alternate, habitable location where they- May stay,they Will be diverted from occupying a shelter bed unfit their resources have been exhausted. Clients meeting eligibility requirements and background check .clearance are assigned a bed reservation. number (pending-bed.availability) and given instructions on transportation options and a designated arrival time to complete.the intake process. In theeyent a client who has already enrolled with Huntington Beach.Navigation Center has exited/been exited and.is seeking reenrollinenit,they will be directed.to contact the Call Center personally,so program staff may determine eligibility status.Returning clients are not required to reeinroilth ough.:a referral partner,though they May-take that route if desired. The Shelter Operator provides on-site staff to track daily bed inventory.and communicate daily bed vacancies' with service providers through the-Daily New:Guest.Roster:Additionally, 15 beds are_:designated(10%)to prioritize.referrals from.local police and/orfor emergency or other qualified special situations. .EXHIBIT A S. New Clients All new clients are screenedusing the phone intake system and provided a Referral..Form which acts as a reservation confirmation,as well as.a shuttle:pick up:time.and.location.Screened and approved clients.may also arrive via their own vehicle or dropped off by&third party during.their assigned reservation slot. Beds are assignedbased on availability and eligibility results.Nevt clients are instructed to arrive at the designated shuttle pick up location or at the shelter through coordinated transportation,by 9:00 PM each night: Those who do not arrive before 9:00 PM without communicating previous arrangements will forfeit their bed: for the-night. A securityguard.is assigned to each evening shuttle,and the shUttle driver is.provided a nightly manifest tiyhich includes.all clients who.are expected at pickap,including all new clients that are expected.The shuttle will transporttclients directly to Huntington Beach Navigation Center. Clients are strictly prohibited from loitering in the.neighborhood surrounding Huntington.Beach Navigation Center or causing any disruption at any of theshuttlepick up locations at any time.This is part of the Operator's Good Neighbor Policy;which is strictly enforced.Failure to.meet these.expectations or severe violations.of any other program policies could result in termination of the client's enrollment.The operator conducts random.daily checks ofa%mile radius in the form of outreach to enforce shelter expectations.and. avoid loitering and'homeless congregations: Upon arrival, clients iuust complete a basic wellness screening, security screening:process and work with an Intake Coordinator to be:informed of the program expectations of Huntington Beach.Navigation.Center; and complete necessary intake paperwork. As part of the Health and Safety guidelines, new clients must also shower on their first night in the shelter, :arid: subinit all clothing or additional bedding to be washed. EXHIBIT 6. Day Leave...and Returning Clients At least two morning shuttles are available to clients who have a desire to leave the facility during the day for employmentorpetsonal appointments:No walk outs are permitted and departures.by shuttle will.occur at predetermined stops and.for confirmed special appointments only.Guests may use".their.own vehicles or arrange other.transportation off premises during the proscribed arrival and departure.hours of 6 am,830 am,4 pm,and 7:00 pm.Guests will returnto the shelter no laterthan 9 pm.Threepiedeternined.pick-.upldrop-off locations`have.been established for guests.They are`bus.stops at.PCH.and:Beach.Blvd,the bus depot at.Center Ave.andGothard St.,,and.Warner.Ave..and PCIl. At least two evening shuttles are also available to pick up any'clients who have left and are returning for the night.Clients are allowedone leave,and one entry per day. All clientsmust return.to Huntington Beach Navigation Center before'a 0:00 PM curfew(unless'authorized by management for late entry on the basis of school,employment,etc;). Clients who leave-the program during the day tniistsigii out with staff on a:forni which logs their destinatioii, and the timethey are requesting,to be picked up.This information is.gathered and collated into a nightly "manifest"which is used by the shuttle.drivers.to guide their evening routes;. Clients arriving later than 9:00 PM for special.unexpected circumstances:(such as or discharge from the hospital)must communicate their•anticipated arrival time with their.Housing Navigator or Site Leader and. receive approval fora:late entry to be excused.Failure to cetninunicate this could result in an Action Plan which could potentially result in termination,.as subject to the"Readmission_Policy"protocols.All guests will be informed during intake of how to make contact with staff forthis purpose. Clients who are unable to meet.the two evening,shuttIes must:arrange alternate transportation to:the.shelter:site, nojater pickups will beprovided. COVID Pandetmic or other public health.policies which differ from die foregoitig.rnay apply. EXHIBIT A 7. Hours of Operation Huntington Beacli;Navigation Center is open 24 hours,365 days per year.These.hours of operation will be in effect seven days.per week,every week regardless.:of holidays or weather.Service Providers may schedule on- site services to occur at almost any tune,and the service schedule indifferent each day,Below is.a Programing Schedule that isin.effect on most days for general shelter activities: 5:00 AM—8:00 AM Breakfast served 6:00 AM—10:00.AM First and second wave of moming shuttle drop-offs 10:00 AM-12:00 PM Dorris are closed(Monday-Friday) 11:00 AM—1100 PM Lunch.seri'ed 3:00'PM—4:00 PM Snack served 4:00PM First wave of evening shuttle pick-Ups 6:(10 PM—9:00'PM Dinner served 7:00 PM Second ltat)wave of evening shuttle pick-ups 9:00 PM Curfew. 10:00 PM Lights Out in Sleeping Area C. OVERFLOW MANAGEMENT 1. Coordinated Service Delivery Plan There are times that the need for Shelter'beds outweighs,the capacity of the 174 bed Huntington Beach Navigation Center Program,.Therefore, a Coordinated Service Delivery Plan:is implemented as needed,Wh ch includes coordination of the following diversion and redirection strategies: EXHIBITA a.. HoinelessDiversien The Shelter Operator includes homeless diversion screening at the point of intake to ensure that those with alternative.resources will not be accessing the homeless system..If clients ideate at intake that they-have a viable housing alternative to the shelter, The Operator can provide resources to connect the client to that alternative. The:Shelter Operator utilizes'all available resources to offer successf d diversion assistance and f they cannotprovide the assistance.themselves, call on other agencies within the Continuum of Care. b. Coordination with Family Shelter Programs �s a f t ntline.strategy,the Slielter'operator works with family.rhelters.and other agencies to redirect any families who may arrive seeking shelter at Huntington 13each.NQwigatiain Center. c. Coordination with Transitional and Bridge Housing providers The Shelter Operator works with.other service providers to utilize.:Transitional.an&or Bridge Housing.vacancies when available This farm of housing can be utilized by returning clients who have been matched with a housing opportunity and will soon move into:permanent housing, This strategy will increase:the Pr.ogram's bed Turnover rate as clients are successfully matched to alternate.housing opportunities. d. '.Coordination with other Year Round Emergency Shelter'Program providers As more year.round shelters comeonline,the Shelter Operator will partner with other providers and programs to.redirect overflow to any additional shelter beds that may be available in thecounty. 2. Overflow Policies The Bed Reservation System:is designed toprevent and.minimize overflow and.capacity issues for A daily bed utilization count ensures that the 1744bed".capacity will be:Tlfiiled:each evening,as need far:beds persist. Mille event of a..conmiunity--wide natural:disaster or in extreme weather situations deemed so.by state,county, or city authority,the shelter will maintain its'no walk-up"policy However,_the following option could be utilized by the Operator: • Utilize.alternative.locations(churches)for additional:beds.that may.accommodate homeless without a bed reservation during inclement weather or disaster.'Note that this option has .budget implications/funding considerations for local government agencies.) EXHIBIT A. P. EXIT AND RE-ADMISSION 1.. Exit and Readmission Policies Clients are considered to have exited the.prograin when they-.voluntarily leave or are exited from the shelter for safety or continual shelter violations,or findalternate housing.Somecoimnon reasons for a client being,exited from the program.could include,.but are not limited to:bed abandonment,using drugs on the shelter site,or involvement in a violent conflict. When a._client exits oftheir own volition or is exited for shelter violations;the client may contact the Call Center to screen for readmission eligibility sitter the tine designated by staff(on average after 30 days). Each client's actuallength of exit will depend on the severity of the infraction or:safety violations. The Shelter Operator is balanced in their approach to program exits and-readmission policies as it peitalas to violations oftheprogram expectations.:The expectations include:considerations:for maintaining a safe and effective facility;safety for clients,volunteers,staff and the surrounding neighborhood.As Written,they demonstrate compassion toward both homeless individuals who face increasingly vulnerable,situations if forced to.exit.from a shelter situation-to places not suitable for human habitation,as well as the.community in which the.program operates., Violations of these expectations.are documented and.tallied by use of a notice called an Action:Plan. The intent of the:actiion plan is.to discuss with:the violation with the guest to ensure they fully understand the expectation and why their behavior was.a violation. Additionally,the guest,has the opportunity to create a plan to avoid further violations. For most infractions of the program expectations,,staff utilizes verbal warnings and Action Plans.After five(or three ofthe.salrte)Action Plans a guest may be asked.to Ieave. Severe:infractions include:open alcohol or use of drugs=.on a.shuttle or in the Navigation Center,violent attacks/fights,possession of weapons,etc.The Shelter Operator maintains a:zero.tolerance policy.towards violence,sexual misconduct,other,criminal activity,and drugs and medications used or possessed..beyond the scopepermitted intheprograni's Health Policies.These behaviors,when:substantiated,may.be_grounds for immediate enrollment termination upon.a first offense and a miniinwn of 30 days out-of-program prior to readmission eligibility,for an egregious health and safety violation a client may be indefinitely exited.from the program. Clients'who use the facility;programs,and services in violation of a specific rule:are obliged to adhere to those consequences.Depending on the circumstances,the consequences of these actions may also be subject to intervention by law enforcement,and if necessary,prosecution up to the limit Ofthe.law, 2. Exit Procedures When a client is asked to.exit due to.repeated violations of the,program expectations,violence,.or.criminal activity;security escorts the.person out of the building:and staff offers-transportation to one of the approved drop-off locations out of the surrounding area.hi the event that an exited person refuses transportation off-site, they are advised once again of the GoodNeighbor Policy and reminded that any incidents in the surrounding area may affecttheir ability to reeinoll..Staff and security closelymonitor any clielits who leave by foot or bicycle'until they are out of the immediate suriounding area. EXHIBIT A E. HOUSING NAVIGATION SERVICES POLICY Upon entering the.shelter,each client is assigned a.Housiiig Navigator.The primary function of the Housing Navigator is to work side-by-side with the client to create a.pathway toward:permanent housing.opportunities,. with the ultimate.,goal of'ending:their.homelessness within a 30-day timeframe.Additionally,the Housing Navigator provides resources and support tathe client.during theirstay,including encouraging them to access any and allservices provided on-site. The Housing.Navigator ensures that all clients who agree and do not have other housing opportunities are entered into the:Coordinated Entry System,within 7 days of acceptance into the I-IBNC for a potential housing intervention opportunity. Together,.each,Housing'Navigator works with the client to complete a personalized Housing Plan which will guide their efforts toward securing permanent housing opportunities.Meeting'with the client either weekly or biweekly,.the.Housing Navigator documents their progress towards the actions outlined in the Housing Plan. Housing.Navigators assist clients Obtain the necessary documentation to.move forward in their..housing connection process,once matched.to permanent housing opportunities by Coordinated Entry. Additionally;.Housing Navigators Will work with:clients:to provide referrals to.on-site services as well as any community=referrals that may be helpful necessary. 1. Documentation ofHousing Navigation Services and Data Security Policies The Housing Navigators keep case:notes~iit both hard copy paper'files and`in the HMIS database to track every client's progress.and participation iri Huntington.Beach Navigation Center.;Tliese°files are also used to track the resources and refenals.given,support rendered,and any Action Plans the client May.accrue.Outcomes are recorded at exitanci throughout participation in the program. Paper files are stored in a secure Iocked location,only accessible by necessary.staff The Shelter Operator uses HMIS-as its primary database and ensures that.every Client completes arid signs an QC HMIS Client Consent Form upon entry into theprogtam.Any client who refuses consentis entered into HMIS wit1La simple identifier only.AData Specialist works With thellousing Navigators to.ensure optimum collection ofall HUD Data Standards-.-as required by the IIMIS system, The Shelter.Operator has a policy restricting-computer access records:and client information to authorized. staff..All staff computers,database and HMI:S:access.requires passwords by authorized users. ;Disclosure of client information to"othcr,social service agencies may be..permitted only.-with the client':s written consent,.lathe form of a Release/Authorization of Information.Disclosure of.records relating to clients maybe released.Without client consent.in certain circumstances as required by law. EXHIBIT A F. DAYTIME PROGRAM POLICIES Clients enrolled at Huntington Beach Navigation Center may,but are not to,leave the facility during the:day;However,the Shelter Operatoi.encotirages all clients to stay on-site duringthe day and'to.take advantage of the on-site services and amenities provided to them dui tug the daytime..Access to the dorinsis: limited duringthe day Wallow staff/securityto clean and secure the:dorins without client traffic to this-:end Dornis.will be closed each day on a rotating schedule. At least.tivo morning shuttles are available to clients who have a desire to`leave the facility duringthe day for employmentor°persorial appointments.At least two evening shuttles are also available to pick up any-Clients who have left and are returning.for the night.Clients are allowed'one.leave;and one entry per day;unless allowed otherwise by'the Management or Navigation Team. If-not:utilizing the shuttle services,clients are encouraged to stay at the:facility..Clients have access to any daytime services offered through the Huntington Beach Navigation Center partner organizations and are.also able to meet with their assigned Housing Navigator on a weekly basis.They alsohave access'to activities provided.by.shelter staff and volunteer organizations.Clients are welcoineto enjoy the Commons Ball, Computer Lab,and designated outdoor spaces: G. LAUNDRY DAYS Bach client will be assigned a laundry day.On that day clients will bag their laundry and linens to be laundered by Mercy-House staff This ensures every client access to laundry service:£or their personal clothing,as well as a regular supplyof'clean.linens. H. GOOD NEIGHBOR POLICY-COMMUNITY COORDINATION AND:COMMUNICATION 1. COMMUNICATION AND COORDINATION WITH NEIGHBORHOOD;BUSINESSES AND PUBLIC The.Shelter Operator is committed to conununication withneighbors on an ongoing basis.As part of this commitment,the Shelter Operator has helped facilitate anumber of Community Forums,prior to opening,and can.facilitate additional forums ifneeded.These Community Forums have provided opportunities to.answer any questions members of the surrounding community might h have on.the operation:of Huntington Beach Navigation.Center.. A public inquiry,phone number and contact information will be posted:Comiiiunity.stakeholders May call this ntrnibef•for information-about the site of to'have any questions answered.The phone number exists.:as.°a :resource for'conimunity members and will femain connected as long as the Program is open and operational, Any community complaints and/or inquiries'about Huntington Beach Navigation Center are"recorded and forwarded to_the appropriate stafffor.prompt(60 minutes)investigation.The Shelter Operator is.filly committe'd:to an appropriate customer service response and considers;the.resolution of community complaints a high priority. The Shelter-Operator also maintains a website Which includes important information for community stakeholders and clients alike.The website includes a"Frequently Asked Questions"section which helps.to provide instant answers to.conu iuriityconcerns.Additionally,the website includes a digital copy of the Shelter Operator's fall"Good Neighbor Policy";and"Management and Operational Plan"to barnacle accessible.to the public. EXHIBIT A Limited tours of the facility.may be available on:sped fic days by schedul ng:an appointment with the:Operator and City. This is generally limited to prospective volunteers,service providers,community.groups Who will.be completing a task,etc.. The Shelter Operator has program brochures available.on-site and is able to.dissentinate.these resources to groups throughout the community..Information on.the brochures highlights the various services at the facility as well as criteria for admission and eligibility.Volunteer,in-kind and donation opportunities arealso listed for- those who wish to.support the program: The Shelter Operator follows.a specific set of media guidelines and has an appointed Public Relations team to handleall media requests.The Public Relations team is charged With ensut`mg.thatthe public is regularly updated on the progress and successes of the shelter program through vari tus local incdia outlets. :2. Communicationand Coordination with Local Police and Fire Departments The Shelter Operator is committed to communicating and working eollaborativetywith local police ancl.fire departments through all stages of program implementation-front facility design,to program execution.The intention-of the Shelter Operator is to act as self-sufficiently as'possible and minimize the shelter'si:nipact on the local police and:fire departments.This includes ensuring that staff and security are.trained to properly manage and respond:to an extensive array of iifficttlt situations that may occUrat shelter. The Shelter Operator and site provides an array of services and.support..that are:beneficial to local police and fire departments.:These services include,'butwill:notbe.limited,to: a Staff andd:Security Officers stationed on-site Il hours-(and on-board-the shuttle in.evening hours); a Designated.beds reserved each bight for law enforceinentreferrals:(including percentage set- aside for the liosfi.city);. 0 An Outreach Team will monitor surrounding area.to control issues ofloitering,abandoned property,and other blight; o Training opportunities on mental illness,homeless sensitivity or other topics of interest to supplement existing department trainings e Direct referral access to the Cocjrdh ated Entry system to assist local law enforcement Officers connect homeless individuals with housing:opportunities; _0 Statisticalreports on nuniber of clients served,length of stayand/or demographic information. Additionally;the Operator meets with,local law enforcement from the.host city and surrounding police departmrients'whenever needed.Law enforcement is able to bring forward operator non-performance dnectlyto the City. EXHIBIT A 3: Communication and:Coordination with City,County,and Service Providers Operation of Huntington-Beach Navigation Center is for the public good and to.move the homeless Continuum of"Care system,as a Whole,.forward.As such,successful implementation ofHuntington'Beach Navigation Center requires the partnership of various stakeholders including the City,County and Service Providers. The Shelter Operator is committed to working cooperatively with numerous other service providers, community,and government organizations to'serve the needs of the honieless:population. In order to effectively manage and.operate a robust Navigation Center that provides an array of services for the shelter clients;the Shelter Operator•demonstrates collaboration and tivilliirgrxess.to-engage Other service' providers. Additionally,the Slielter:Provider is responsive to and provides support to the:City Manager or designee,.;in relation to the outconmes:and_operation ofthe program: 4. Policies for Community Involvement The Shelter Operator is committed:to active.participation in city and.county-wide-communityevents,To the extent reasonable and.feasible,representatives ofthe.Shelter Operator attend meetings of the local Neighborhood Associations.and local Chamber of Commerce when invited and communicates with neighborhood and business participants as needed: 5.. Policies for Neighborhood Outreach Patrol A staff-Ied Neighborhood Outreach Patrol assembles severaltimes a week to monitor a 1/2-mile radius around the shelter•perimeter.'The Told of this Outreach"is to monitor,promote cleanliness,engage with neighbors,and enhance Safety and community in the immediate vicinity. Additionally,.tthis.Patrbl provides.iiitervention for issues of loitering,unaUthorized parking of client vehicles in the neighborhood,abandoned.property,.shopping carts and other blight.A log is kept.of the Weekly Outreach patrols.The.fellowing actions are completed.by the Neighborhood Outreach Patrol: • Ali litter and trash items related to:the Program are.removed from thearea and properly disposed; • .Any;currently enrolled Clients found loitering in the area are issued a warning.Violations of this rule may cause aclient,to:be exited"fro►r the facility; • Unauthorized parking.of client•vehicles.in the neighborhood are subject.to towing; • Shelter Operator will contact city-designated.shopping.cart retrieval program to collect all shopping carts, found that do not:contain items of personal property; m Shelter Operator utilizes city-designated.maintenance apps on mobile devicesforremoving personal. property found in surrouinding.area and tracks calls made forservices; • If;during a patrol;a situation comes up thatrequires additional,assistance that exceeds that of Mercy I-louse,"the designated Cityrepresentative should:be notified. EXHIBIT A • Mercy House staff should speak to any citizens who approach theRlINC with.any issues or questions pertaining to operations that might be affecting the neighborhood. This will allow Mercy House to take proactive steps in resolving neighborhood issues. SAFETY POLICIES 1. Facility Maintenance The Shelter Operator keeps a schedule for regular facility maintenance and cleaning;The Program contracts with.a.janitorial.service to provide daily cleaning services for all areas utilized by clients and weekly'for office space-and the Multi-Service Center areas:In addition,Program Staff.also:personally Maintains a round-the- clock cleaning schedule which addresses each area.ofthe facility. Shelter Staff attends to regular minor maintenance duties and repairs:Major repairs arereportedtothe Program Manager and depending.on;the Work needed maybe sent.out to au approved list of venders for bids;..approval, and completion.Maintenance and cleaning forms are used to track completion of each task and.submitted to management on a.daily basis.The Shelter Operator is responsible for staff training and performance-in these duties, The outside grounds areincorporated into the:maintenance schedule and.rotation including cleaning of parking, lot,watering of plants,maintenance and.cleaning-ofsidewalks,and:patio areas,and checking of outside lights and furnishings.Graffiti.is.reported to Program:Manager for removal within 24 hours. The.Shelter.Operator is.committed to nmaintaining.apest five environnientthroughout the premises.As such, no open food or drink is allowed in the dorms and sleeping areas,with the exception of water.Trash:bags are emptied throughout the day in all areas as they'become'full:inspection of client spaces and.lockers are conducted for any items that would attract pests,All staffreceives appr'opriate'training for the identification of common pests as well:as prevention and control measures.A Pest Control company:is contracted by-the Shelter Operator-and comes regularly to spray for bugs,check for infestation of pests,and performs other pest prevehtion..or extermination treatments that might be seen on their visits or reported by staff.. Once outfitted,the shelter operator will perform inspections and bask.rimaintenance.of the wall-mounted automatic external defibrillator(A.ED)and report deficiencies and needs to the,fire department.:Shelter:staff will participate with training to be provided-by the fire department on the use and maintenance of tlie-AED.. Narcan kits are also available for staff CO administer in case of drug overdose.Shelter staff will be trained.in the use and:maintenance.ofthe above inentioned:tools. 2, Fire and'Earthquake Safety Evacuation Plan for Ambulatory and Non-Ambulatory Residents, All shelter-staff.are trained inprotectingthe::safety of everyone in the facility;.Staffrespond quickly and safely when an emergency,incident,or natural disaster occurs.Evacuation Routes and Exits are posted in each major area,of facility.An evacuation point outside has been designated to the rear of the building,near the storage shed on the north-.east corner of the.property. .EXHIBIT In the:event of an.emergency,the present site lead during the emergency will notify:all Staff and clients to evacuate,call 911,and direct the evacuation itself Staff will be assigned.to Oversee the evacuation of clients in each.work area.Staff will check client.areas;.assign assistance to non-anibulatory.and disabled persons;and lead clients to safety.through the.nearestsafe.evacuation exit..Staff will assemble clients outside at:designated evacuation point,read•bed.list for attendance_:and:search for any missing clients as safety conditions a1I.oiv. In case of fire these-additional protocols will be:completed: e The Program Manager or lead staffmember will.,pul1 the nearest fire alarm if It is,not:already sounding;the contracted fire alarm company monitors the alarm and Will Initiate afire-department -response immediately. • While evacuating clients,staff will attempt to close ail door(s);if safe to do so,in order to reduce the .spread of smoke and fire. • Before exiting aroom,the Program Manager-Or lead staff member will touch.back of hand to the door to determine if the.door is.cool to.the touch.Then-they will open the door a crack,smell for smoke,.and if deemed safe1open the door and leave the building to the evacuation.meeting point, • lithe door is hot or has smoke entering the room around the door,it will mot be opened and staff will"lead clients Weave via the nearest safe exit. • Staff will'locate and use appropriate:fire extinguishers litrained,and safe-to do.so.Staff will be trained of the use of fire extinguishers using the PASS acronym(Pull,Alrn;Squeeze,Sweep). • When the Fire Department arrives,a staff person will speak to the officer incharge and give the officer a set of site keys.Staff will open,perimeter fencing;to allow for a quicker.HBFD response. o Staff will contact the Program Manager or their proxy as soon as possible,if not on site. • Staff will report incident and procedure In incident Report and staff"shift notes as directed in shelter policy.. lithe weather js.inclement and if the evacuation will not'be short,staff will: • Contact the Program Manager to.identify evacuation locations an.ddisaster team if.assistence is needed for client shelter,meals or services. • Contact:other Homeless'Providers-for°services as needed. For a false alarm or other short-term evacuation,staff will direct occupants backinto the building once the Fire Department.has determined it to.be safe and authorized.re-entry. EXHIBIT A 3. Fire Prevention Procedures Huntington Beach Navigation Center was approved.by the..Fire Department for all fire codes,sprinklers, alarms;and exits.prier to service implementation,Emergency lighting.has•been installed both inside the facility and outside onthe grounds for safety and incompliance with all.codes. No smeking:is allowed inside Or outside the building within 20 feet'of doors.A snibking section is designated and Sign is posted in the enclosed patio area.. 4. Fire Drills and Documentation Fire drills are conducted at Ieast quarterly.Documentation of fire drills are kept ferthree years in Shelter Management Files. Add the evacuation drill requirements from the CPC. 403.10.1 Croup'R4 occupancies. An approved fire safety and evacuation plan la accordance with Section•404 shall be prepared and.tnaintained.for Group.10.pccupan- ties,Group.R4 occuppancies:shall comply with Sections 403:10.11 through 40310.1.3. 403.10:1.1 Evacuation diagrams,Adiagram depicting :two evacuation ritutes.shall be posted on or'ininnedi- ately adjacent'to every required egress doer`froni:each hotel or motel sleeping unit. 40310.1.2 Emergency duties. Upon..discove y of a :fire or suspected:fire,hotel and motel.entployees:shall perforin the following duties; 1. Activate the fire alarm system,where-provided. 2. Notify:the,public fire department. 3.Take other action as previously instructed, 5. Fire Inspections.and Extinguishers The niostiecent annual fire inspection.recordiieport shall be posted in a designated area of Huntington Beach Navigation Center facility and is included in the Shelter.Management files.Fire extinguishers shall be Located in a Manner so that the travel distance does not exceed 75 feet. All extinguishers shall be mounted as shown ti facility plans-and in evacuation plan.Fire extinguishers shall be inspected monthly by Navigation Center Staff and serviced annuallyby a licensed contractor. '6.. Earthquake Safety .Earthquake drills are conducted quarterly.by staff.The evacuation retite:and.procedures are thesanie as for other hazards.A Client.tally and search will be:conducted once the evaettatioh is conducted. In case-of an actual earthquake that causes damage to facility or grounds,the Community Development Department will.be called to inspect the:facility-as soon as safety permits.Clients will be-evacuated from building and transported to other shelter:as:needed. EXIIIBIT A J. SECURITY PLAN The Shelter Operaterfoilfrtiva policies and procedures that promote the utmost safety for clients,staff, volunteers,and the‘Cenitntinity and strives to prOvide.an atmosphere that promotes community,stays alert for SignS.of conflict,.and confronts behaviors before they esoalate. 'EXHIBIT A 1. Eligibillty Screening Each..guest trust be referred by a referring agency.No person validated on a sex offender registry(ex:. Megan'sLaw):can access into Huntington Beach:Navigation Center.Additionally,no-person with an open felony warrant or.convicted of arson Will beallowed to.access the shelter property;The:Shelter Operator works cooperatively with local law enforcement to screen:clients for open warrants,.In.addition,.Program Staff utilizes hops:/iwww.nsopw.gov/to screen forstatus on national sex offender registries.. 2. Secured Entrances All clients-are required to enter the Shelter in a coordinated,peaceful fashion. Ail clients.preseirt identification upon entity.clients without valid California identification cards are given supportive services to.secure a valid identification card,Clients also receive a shelter-specific ID to use for adinissipii into the shelter during the duration,of their stay. All clients.and:theirbelongings are screened and checked by security personnel,.utilizing security wands (metal detectors)and a visual inspection upon each entry to the facility,Any found prohibited items are.seized and illegal contraband is destroyed.Prohibited.Items:include.(but are not limited to):weapons,explosives, flanvnable or volatile substances,.illegal drugs,-controlledsubstances or drug paraphernalia,alcoholic beverages„bio-hazardous items or.environmirentally harmful goods,A.more extensive list of examples of Prohibited Items is.clearlyposted before:and.at:the security checkpoint. If alarge amount of narcotics,or a significant weapon.(such as a firearm).is located,HBPD willbe.notified. Clients sign in iipori entrance,and sign out tipoir.exit from the building. 3. On-site Security Personnel The Shelter Operator provides a sufficient number of trained security"guardsto ensure the safety of clients and the surrounding neighborhood,24 hours a day. Security is on-site at.all tithes,and conducts security rounds as necessary,and at least once each.hour. Security guards'are stationed both inside.and outside the shelter to ensure maximum coverage. Security guards are'accessible and visible to clients,and survey'facility for:any potentialconcerns.Staff:and security communicate with.each other via portable electronic equipment(ex:2-way radios). Securityguards are.contracted through:a third-party~veendor.Security guards carry handcuffs and the:option.of straight=stream;get pepper spray.The vendor ensures that.all security staff are regularly trained and updated as; needed:Security guards receive.Homelessness Sensitiviol: ).aining through:the:Shelter Operator's resources. EXHIBIT A If a perSonal search heeds to be completed,it shall be done by a security guard.of the same gender as the individual. 4.: Staff Plan Mercy House staff will be on site operating the shelter including the following positions AM LogiStics 1 5AM-9AM . , 7Days AM Janitorial 9 AM..-1PM 7 Days AM Logistics 2 .. 7 AM:-.,.1.1 AM 7 Days AM Logistics 3 - '-'7 AM-14.P•il. 7 Days ,AM Logistics 4 , 9'ANI 7 Days--1 PM , , 7 MID Logistics 11 AK-3 PM Days • Outreach? ,1-1 AM''' 4 Days PM, ' Outreach 2 . -11 AM-2,13M „; 4 Days PM Logistics 1 1.PM.,-.5 PM 7 Days PM Logistics 2 . 4 PM=8 PM 7 Days ,PM Janitorial 3 PM-7 PM 7 Days em,Lpgistits 3 3 PM-9 PM 7 Days PM,Logistics 4' 4 PM -11PM 7 Days . .. , PM Logistics 5` .5 PM.-1.1 PM 7 Days 'Overnight Logistics 1 11,PM 7 Days -7 AM Overnight Logistics 2 '11 PM'-7 AM 7 Days tvernight Logistics 3 11 PM--7 AM 7 Days , AM Driver/Support 1 5'.'30 am-1 pm 7 Days 7;1:l4Ys AM.Drivar/Support 2 5:3Q2Prn-1 Pm . 7 PMDrivail Support 1 ' - 1;90 Pin-9 pm - • --- Days PM Driver/Support 2 13 7 Days pen-9 pen Housing Navigator 1 9AM-50M Monday—Friday Housing Navigator 2 1PM-9 PM MoncjaY—Friday Housing Navigator 3 9 AM-5 PM Wednesday-Sunday HoUsingiNavigator 4 1 PM-9.pM Wednesday—Sunday' Housing Navigator 5 9 AM-5 PM Monday-Friday EXHIBIT A Monday—Friday 10:00 arn-2:00 pm Call Center , „ DitaIntry 5 PM • Monday—Friday 7-• •• • AM Site,Leader " :7:00 am-300 pm 7 Days PM Site Leader 3:09 Pm-1100 INTI Days ProgramManager Varies(10-6pm tyP.) Monday—Friday 6. Security • Time • Security Gttards • • • . , I 2am-12pm 3 12pm-8pm 4 8pm-12am 3 6, Security Alarms and Cameras Huntington Beach Navigation Center is equipped with security cameras-both inside and outside,door bells and portable communication device worn by staff.Staff also has access to panic buttons which can silently summon police to the facility during emergency situations. Site 1,eads and Security Officers can ineuitor fputage via web-based security Serverk on computers at the security desk and administrative office areas. Surveillance footage will be provided to the City or police department upon request,in conjunction with a criminal investigation. 7. Security Lighting Security lighting is used both inside and outside the facility to highlight the entrances and parking lot. security officer is av,allable to escort any person to the parking lot orstreet- side parking after sunset. 8. Loitering Policy Clients are not allowed to loiter in the surrounding neighbothood..Subsequent violations of this rule result in warnings which may lead to the client's prograth enrollment being EXHIBIT A terminated.The Shelter Operator's Good Neighbor Policy includes random checks of the surrounding area to prevent and control loitering issues. EXHIBIT A 9.. De-escalating Conflicts All.ernployees receive training in communication techniques that are knowirto be.lielpful or effective in,de- esealating.confrontations. 10., Entrance and Exit Procedure All clients,enter and exit through one main entrance and security checkpoint:The.entrance is equipped With security cameras insideand outside the facility.Each area of the building is locked:when not in use,and.the site is"zoned"so that clients only have access to the areas which.they need.Daring sleeping hours clients will have restricted access to other areas of the building.The staffoffices are only available by appointment. All clients mustpreserit some kind of ID upon.entry,and their person anci.belongings•are searched by security: They sign in upon entrance and sign out uponexit from the building. All clients enter theproperty by bus/shuttle or other motor vehicle.Clients arc escorted from the designated parking lotarda and bus%shuttle drop off area to the shelter entrance. 11. Polcyregarding:storage of client's possessions All clients have access:to limited personal storage space.Each client isassigneda lockable storage bin and lock.to•go under the bed forpersonal valuables. Clients are also assigned rolling storage bins.Upon being assigned the rolIingbin,clients must sign a Storage Bin flgreenntent form Which states that staff is not responsible for any items that are.lost,stolen,or damaged:: A client may store personal effects'in their assigned bin to the capacity.with Which it Can Still-correctly close and besafelyralled to and from.the bin storage area.Outdoor rolling storage bins may be accessed,with staff supervision and only dtu ing assigned:hours dining the day,Indoor lockers.inay be accessed at any time during the day other than"lights out",Whenevet a client retrieves items from the outside bins to bring inside,.those items should be inspected by staff. All items are stored for the length of the client's stay at the shelter.The:right to store items.on-site.may be revoked based on violation of rules andatthe:management's discretion.Once a clienthas exited:the•shelter program,-any;personal effects.may be stored for up to 7 days if needed;after which,.the•property will be disposed.of.Clients-who have exited from the shelter program must:contact staff to set an appointment to collect their=::personal belongings within the 7 days. In the event theclient cannot come to retrieve his/her own properrty,.he.(she may name a proxy of their choosing to pick up then effects by filling out:an Authorization for Release_ofPersonal Property foam The client will be responsible for asking their designated contact person.to retrieveproperty,.if needed,A:limited extension lathe lengthproperty is held:may begranited under exigent circumstances;and only by close coordination with management. EXHIBIT A No Prohibited.Items may be.stored inside the shelter. Outdoor storage will be kept outside of the shelter's security boundary. Limited Prohibited.Items:may bp stored in outdoor bins,the shelter operator does not actively monitor what items are kept in outdoor storage.Clients will go'through a security screening every time. they access their outdoor storage. 12. Policy Pertaining to Searching of Clients' Property'by'Staff The Shelter staffhas the right to inspect all storage areas,including rolling bins and lockers,to ensure compliance with contraband policies: If prohibited Iteins.ar.e seen being transferred td a client's personal rolling bin or locker,or if there:is.other reasonable suspicion that there are Prohibited'.Itents in a client's belongings,that storage and belongings may be searched for safety purposes,with or without the client present.Clients are required to use locks provided bythe program for this reason.If a client wisliesto:usetheir own lock,they must supply management With a copy of their.key or the combination.Any unauthorized locks.may be cut.if needed.When inspecting*client's belongings without their present,two staff persons are responsible for the search.An authorization foiin is signed bythe client at time'of intake..When items are found in the client's,possession that are not illegal paraphernalia*but are also not suitable for storage,clients'can choose to have the staff dispose of the item or they May storeproperty off site premises at their own cost.Clients are not allowed to store items in the surrounding neighborhood. Staff reserves the right..to.designate a period of time'Wilma client will be ineligible for re-entry to.facility,if contraband is found.-Length.of ineligible time will bedocumented according tothe"Exit and Readmission Policies": 13. Policy on Possession of Weapons On-Site No weapons or items which the staff identifies as being dangerous or obviously capable of harm.may be brought into the shelter:Any belongingsthat a client brings into the building mustcome throughthe dedicated security checkpoint so that security cansearch and inspect them for weapons or items described above:Anyone. found attempting to bring these kinds of items:past security will be asked to immediately leave the premises and neighborhood of the facility.Sharp objects such as tools,knives.orscissors may be stored in outdoor bins,, but not taken into shelter Living areas.Heavy orblunthand objects like:hammers,bats,or crowbars are also not allowed hr the-facility for the same reason.Transportation'off property will be offeredto clients in this situation if safety allows. 14. Procedure for.Contacting Police The.intention..of the.Shelter Operator into act as self-sufficiently as possible and minimize the shelter's impact on the local police department.This includes'ensuring that.staff and security are trained to property manage and respond to an,array of difficult situations that may occur at shelter. Im establishing a procedure for contacting police,the.Shelter Operator works cooperatively with the local police department to establish sheltei policies and procedures on howand when to contact police for conflict resolution,trespassing,theft,unruly behaviors,loitering atound property,Mental health evaluation;and emergencies.For non-emergency incidents which merit law enforcement attention,staff will call the Huntington Beach Police Departmentiion-emergency line at.(714)960-8825. The program established and follows a simple 911"protocol-when dealing with incidents at the shelter.All-staff menibers°are trained.in these pr"ocedores.911 may be called for any medical emergencies,violent behaviors EXHIBIT A that endanger others,and suicidal ideation.Inthe event that a client'requests 911.be called,staff will take a qy ick inventory Of the situation to decide if 911 should be called immediatelyor if it would be more appropriate to use an alternate solution:directing,to urgent care,Non-emergency ambulance,shuttle rides'to the hospital,er if it is aanedicalconceni thatcan wait until the client is able to be seen by a nurse or physician on-site,_nurse help-lines,or a tele-medicine appointment. K. HEALTH POLICIES 1. Housekeeping Policies The Shelter Operator is conunitted..to,and understands the importance of,:maintaining hygienic,sanitary environments for the well-being of clients,volunteers and staff,The Shelter Operator maintains written, standardized housekeeping procedures.Each procedure has been.designed.for;the safety of staffand:.clientsand for a consistent,high standard of housekeeping.Staff are provided with-trainhig in these procedures;are monitored in performance Of the procedures,and evaluated in their effective:use ofthem.Training,also includes education on different hazardous materials with which staff may-come into contact when carrying out their assigned.work'tasks.The complete list of procedures is included ina SlielterPolicy'and Procedures Manual and made available to all.eniployees. Shelter staff is responsible for cleaning of the facility.Thorough daily cleaning.of all.clierit areas include living quarters,serving and dining areas,and common areas are done using institution Strength anti-bacterial products,Bathrooms,showers,and eating areas are given priority attention..`fhc-serying and dining,areas.are cleaned according to strict health standards after each meal.Office space;is cleaned weekly or as needed.by Shelter staff and partner organizations using the space. To preventcross-contamination,clients are'encouraged to store personal toiletries in plastic sealable bags on their beds when not in use.clients are:assigned.a set of linens at intake for their use while in the shelter.The Client is responsible for making and maintaining theirbed each morning.Staff washes linens and client,laundry weekly'in hot water with'bleach.(exceptwhen cleaiiing clients'colored laundry)unless special circumstances require more regular cleaning. All staff practiceuniversal precautions in Handling laundry;cleaning of facility,and_general.self-health cake. Specifically:. • Staff wear appropriate protective garments(Le.gloves)While completing tasks; • Staff Use recommended disinfectingcleaning products for each area of.'facility; • Staff practice required hand-washing procedures;. o Serving staff are trained'in and practice required food-handling procedures; •. All client clothes are washed upon initial intake and weekly thereafter; o All laundry is handled according to safety and washing procedures; • Staff and volunteers follow a set of Program Rules and Regulations for working when they.are .sick/contagious. The outside.grounds areincluded in the housekeeping standards and schedule.The facility's outside spaces, parking:lot,and.green'areas are cleaned daily from debris and litter.Chairs and tables are cleaned regularly, according to agency standards,and more often-when needed.Minor repairs of.the,facility and grounds are completed,bythe Shelter staff.Any major repairs or work requiring specialized training are completed by approved vendors.. EXHIBIT A The client engagement areas are also included the housekeeping standards and schedule.'The Service Partner agencies.must adhere to 'housekeeping procedures as outlined in their MOU agreement Service Provider. Partners are:expected to respect and keep'their areas clean after usage. 2. Pets,ESAs,and Service Animal Policies If space allows,clients are permitted to.bring pets,defined as'a dog,cat,or recognized service animal, excluding exotic and wild animals. Only registered.animals that.are spayed/neutered,have proof Of current licensing and vaccinations in-Orange County are allowed at the facility.Animals coming into the shelter mustnritSt also be kept.free of fleas,.ticks or other pests/parasites.Animals are permitted to stay in the shelter and living areas and must stay in the provided kennels or on a controlled leash while on the grounds. In order to confirm that'an animal is considered a Service Animal,staff.mayask if the animal is needed.to.help with a disabilitythat the client is experiencing,and what specific task the animal:can:perform.Becausethere.is no legitimate Service Animal Registry;no:registration,Service Animal ID or special tag or vests are necessary. The.health and Weil-being of all animals brought into the shelter is the sole esponsibility of their owner: Clients must_ feed and clean up after their animals,and Shelter Staff is.not iegiiired to provide food,although animal food may be regularly available donations from the prograin's.partnefs.Clients who are unable to care for or feed for their pets or cannot control:them While at the shelter are asked to remove the pets fronit the facility.No animal shall accompany:a client during emergency.transport to.the hospital unless the patient is able to care for and maintain direct control of the animal during,the transport and hospital stay.In Most cases, the animal should'remann at the shelter when.the client a equu•es:etnergency transportation to the hospital,To this end,clients must.designate an einergency.contact and plan.for the.animal iin'prepai ation for such aim:event: If the Shelter Operator partners with Veterinarian,clients may be required to keep regular pet-health appointments., 3. Possession and.Use-of Alcohol.and/or Controlled Substances_ The.Shelter Operator has strict poiicies:prohibiting'the possession or use of alcohol or,controlled substances at or in..the vicinity of Huntington Beach Navigation Center and:its Shuttle Pickup Locations by employees, residents,clients,and general public. It is the intent Of the Shelter'Qperator to promote a safe,healthy and`productiveenvironnent for everyone. Staff that the illegal and/or excessive use of drugs and alcohol,or the inappropriate use.of prescribed di ugs is not conducive to a safe.living environment.It is the objective of the Shelter Operator to have an environment that.is fide from the influence-of controlled substances and:alcohol at all times on premises.The unlawfiuI purchase,possession,transfer,manufacturing,distribution,dispensation or use ofainy illegal drug is inconsistent with the.objective of operating in a safe arid efficient manner and is.strictly prohibited and is contraiyto mission of Huntington Beach Navigation Center. In addition;the.possession of any alcoholic beverage is strictly-prohibited. EXHIBIT A 4. Policy for Drug Possession Staff reserves the right to refuse entrance to any client who is noticeablyunder the influence and exhibiting. behavior that is unsafe or inappropriate dueto influence.Ifalcohol,illegal substances,or paraphernalia are found in client's:possession after they have completed entrypaperwork.and necessary security screenings,that client:maybe;issued an Action Plan which may result in the termination of their.enrollment,depending.on the typeof contraband.Theymaybe given a time frame of their next eligible readmission;date.The:illegal:drug or alcohol is disposed of and documented by two'staff following written protocol in'a Policy:andProcedures Manual. 5. Security;Use and Access of Prescription Medications Clients areallowed to hold and control their own medication,provided that they maintain a current prescription and that the medication is kept in the appropriate original container.If a medication needs to be refrigerated, the medication is packaged and labeled with person's name,bed number,and-name of medication and placed inside a designated.locked refrigerator which can only be accessed by staff Clients whose medications are stored.in theleeked refrigerator can ieve them as soon.as possible by placing a request to the staff on duty: The clients are responsible for the safe keeping of and taking thew own. medications Within limits of how.they.are prescribed. Only the person Whose naive is on the medications is able to retrieve theni. 6. Client.Use of Over-The-Counter Medications Use and storage Of over-the-counter medications follow the samepolisy and procedures of prescription .medications,:altliouglr identification cannot be verified in this case. 7. Client Access to Emergency and.Medical care Clients.can access medical care at any tittle.They should communicate to the-staff on duty their need for medical care,:if possible. If a client requires firstaid items,they may access them from a shelter staff memberat the service desk.The staff member may assist.the client in basic first aid.care with the client's permission,as he/she will be trained in.usilg universalprecautions. Incase of a seizure,staff are trained in appropriate safety precautions and call for support front the Medical. Wing staff or 911`if a seizure persists or causes bodily hatin..If a:client.needs emergency or serious.medicall care,the staff on duty hill call 911 and follow the 911 operator's procedures:In case of an.injury,staff Will not move fhe;client.They will contact other staff,call 911,and if the client is,no't conscious,check.for.signs of life,. such as normal breathing;and begin'CPR if needed.Staff will be CPR:trained`through the American Heart Association or the American Red Cross;.of;trained in Hands-Only CPR by the'fire department.One:staff iiiember et-trained.volunteer tit=ill attempt keep the client comfortable:and keep other.clients away from immediate scene,While another.staff member will Wait fey Medical personnel;give medical personnel information about client,Oct direct theft to client.;For non-emergency.incidents,staff will.assess the situation • and connect the client with an appropriate care provider such as:on-site°medical partner,urgent care,.referral • to theclient's.priina;y care doctor,on a case-by-case basis. EXHIBIT A Program staff are also trained.on the use of the overdose rescue drug known as Narcan.Program staff work with community partners and distributors to ensure that Narcan is.available in strategic locations within Huntington BeachNavigation Center: The.Program Manager will be called.as soon as possible following major-incident such as the serious injury,. overdose,sexual assault,.or personal injury attributed to a hazardous condition.at.HBNC.After any client emergency or incident has beencontrolled;the.lead staff member completes an Incident Report form:which will be sentto:the Program Manager and higher-level staff as needed. 8. PirstAid Equipment,Supplies:end Procedures The Shelter Provider and/or Medical partner has first aid supplies available at all times.The fast.aid kits are inspected.monthly,updated as items:.expire,and re-stocked_after each use.Staff Members.are trained.annually in universal precautions,basic first aid care,and.Mental Health crisis,.Any incidents occurring at'Huntington Beach Navigation Center requiring first aid.or other emergency medical intervention are.documented in the daily report.and an Incident Report is prepared and:sent to the Program Manager and other higher-level staff as necessary. .9.. Policies&Procedures.for Disease Prevention The Shelter Operator has protocols-for prevention and treatment of certain,diseases::and conditions such as seizures,diabetic episodes,:mental health episodes,lice,bed bugs,influenza,and other cominunicable.and contagious diseases,'and will operate incompliance With guidance fionn"County Health Care Agency acid the Center for Disease Control.Clients are screened for wellness upon intake to the shelter to limit the.risk.of exposingthe shelter to communicable disease..Universal precautions are practiced at all times in handling fluids,client.clothing,laundry,and Wall cleaning of premises. When an.accident or injury to an.employee or client occurs or when there has been damage to Shelterproperty, staff follows a set,protocol which includes: • Immediately contacting Supervisor about the'situation • Dealing with any injuries • Securing the accident scene by obtaining names,addresses,and phone()Others of witnesses;if possible,taking photos if.possible,and noting any unusual circumstances •. Recording all necessary information to complete a'forrnal report • Not accepting any responsibility on behalf of.the Shelter Operator • .R,eporting accidents and injuries within 24>hours to insurance carrier If h client,shows symptoms of a.contagious disease or Other public health concein.that might threaten another person,the Operator will seek and.follow guidance of County Health Care Agency'and the Center for.Disease Control:ii a timely manner,If the health concern is serious enough,staff may require that the client immediately leave to be seen/evaluatedat a<loca1 hospital.If a client leaves due to disease,the bedding and client's clothes.sre washed,bed cleaned,.and bedding.ieplaced on bed:Clothes and belongings are stored in designated.area and'held for the.maximum amount,of time.permitted.The Shelter operates to conform to best health practices ancicoiicerns. Universalprecautions are used for all handling of client.possessions..Staff followshand washing techniques recommendedbythe Health Department. .EXHIBIT A All staff are regularly tested.for TB as sequiredby OSHA standards and written in the Shelter Operator's Policy:and Procedures handbook.If.a client shows symptoms of.tuberculosis,the client is sent for medical diagnosis and asked to receive a TB test.TB testing can be made available to clients through the Medical.Services oar-site as a community health.benefit. The operator.Will stay tip to date and in compliance With guidance from federal,state;.and local health care agencies,including the CDC and CountyHCA.regarding safety protocols related to COVID-19 and any other communicable disease. L.. FOOD POLICIES 1. Provision of Nutritional'Needs of clients The Shelter Operator provides a breakfast,lunch and'hot dinner to each client every day.Meals are prepared off site by a:thud=party vendor and brought to the site to:be served in the serving area.Meals are nutritious and healthy incliidu g'a variety of fruits and vegetables..Accommodations can be made on a case-by-case basis-for clients with dietary restrictions. The Shelter Operator includes in its in-kind donation strategies,,opportunities for.food donations and partnerships With local food banks.The Shelter Operator also works With community and church partners and existing comnmiity meal service programs to offer opportunities to feed the homeless individuals at the shelter. Tables-and chairs are set tip for meals:in the:Cot coons Dining Area at the scheduled meal times. Food is served:at°designated times of operation for registered shelter clients only. Clients of the Multi-Service Center would not be permitted to access the dining area, nor would they be;allowed to participate in daily meals. 2. Meeting the Health Department Standards The Shelter Operator will meet ail.Health Department standards.Provisionslorthe Sanitary Storage.and Preparation of Food. HuntingtonBeach Navigation'Center hasade.quate space for storage of dry foods,refrigerated foods,.and supplies.Separate and secure refrigerator/'freezer space is made available for client medications.The Shelter Operator may provide extra refrigeration and°freezer appliances as needed to supplement safe storage of food, if space'is available.Current certificates of food handling safety are posted in.the serving area,Any volunteers will be superviised.by.an authorized employee, All serving area storage areas are cleaned on aplanned.schedule and.outdated.food.is disposed Of.There as a rotation schedule for the storage and.use of food in the refrigerators,and dry goods pantry that maximnizes..use of food so that it does notbecome outdated, M. TRANSPORTATION POLICIES EXHIBIT A The policies,-for travel to and from Huntington.13each Navigation center are designed to safely support client needs,and ininimize potential impact on the adjacent residential'neighborhood and businesses: The following transportation measures have been implemented: 1. Transportation Flow On and Off Property The ShelterProvider implemented a.;plan for safe-and'effeetive flow of traffic ott and off theproperty based on the schematics.of the shelter grounds and:surrounding neighborhood.Considerations include provis,ions for pedestrian;bicycle,personal transportation:and:busaud shuttle-services. �. Pedestrian Traffic The shelter operates by.bed reservation early and Rio walk-ins are accepted.The-clients are expected to utilize the•transportation._optionsthat are provided to:there by the Shelter Operator or referring agency;unless they own and drive a..personal motor vehicle. Any individual that does walk-up receives information.on how to make.a bed reservation will be provided information asto.how to.obtain a shelter referral. ifa person walks up-they are notified of the GoodNeighbor. Policy,.and are closely-monitored as they leave-the-area. Bicycle Traffic-and Parking Bicycle racks have-been-provided on site.Bike locks will be encouraged but are-the responsibility of the client to obtain.Clients-must-complete a simple registration process for any bicycle brought onto the property,and is limited to only one per-person.Bus and:shuttle transportation vehicles-have been designed to transport.bicycles to mitigate foot-traffic.Bicycles are-not allowed to-be ridden on or-off the facility: 4. Shuttle Transportation Services Access:to.the shelter.is provided via on-site-shin-tie transport vehicles, The three designated shuttle stops are Pacitie.Coast Highway/Warner Ave,Gothard St/Center Ave;:and Pacific Coast Highway/'Beach Blvd.The operator does not drop-,off/pick-up other than.at agreed upon locations unless in-exigent circumstances,or With close personal:supervision:for housing-related travel. Mercy House site-leads are encouraged to make reasonable,accommodations fox~shuttle usage on their own. Daily:shuttles are provided.to transport all screened clients the Shelter Site.Security guards ride with the .shuttle in°the evenings to ensure only prescreened clients With bed reservations receive.transportation.to the Shelter:The Shelter Operator also conducts r'andoin daily checks of a'1/2 mileiadius around the.shelter,.as well as the area immediately surrounding the Shuttle Stops to enforce:shelter rules and avoid loitering.and homeless congregations. To-avoid long-term loitering at the Shuttle Stops,clients may arrive at the.ShuttleStep ffteen-(15)minutes before the start oldie earliest shuttle departure times.The.Shuttle Stops are an extension of the shelter and thus any violation such-as loitering.comtitutes-a violation of the shelter rules which will be strictly-enforced. EXHIBIT A The shuttles provide pick-ups beginning at 4:00 PM and 7:00 PM,.transportingnew and returning clients. Prospective new clients must be present at.designated pickup locations.ata pickup tune.agreed upon at the time of fermi(*toy risk forfeiting their:bed. In the.case:of special,circumstances,and only if arrangements have been.communicated by the:client to their Housing Navigator of Managementthe prior evening,-returning clients who are unable to return tothe.slieiter. at the designated tiine and utilize the second shuttle may use alternate private orpublic transportation:to return to Huntington Beach NavigationCenter. Each mernitig,'two shuttle services at provided for clients'Who desire to leave.the Shelter for employment and Other-personal appointments.The scheduled start.tinies are 6:00 AM=.10:00AM. 5. Personal Vehicle Transportation.and Parking The Shelter.parking lotis available to clients,staff,:volunteers and vendors..A limited nuinber of parking is reserved.and set aside for.shelter:guests. 6. Staff Transportation of Clients Shelter staff members are prohibited from:tansporting clients in their personal vehicles.Only designated .driver staff in shelter owned/operated or conh'actedvehicles may transport clients,:and only for shelter-related- purposes. 7, Delivery of Shelter Goods and Comtnunity'Donations Deliveries of goods.donations are to:be dropped off in a designated area.The planned location for:these designated drop-offs-can change.depending on.on-site:activities and takeinto.consideration pedestrian,,bike; and other vehicle traffic routes to minimize safety risks and impact to the.sheiter site and surrounding.area: Deliveries of:supplies'from contracted vendors occur approxiniately'3xs weekly. The delivery:Of community donations by private donors occur sporadically and as available. Staff is available 24-7 to ensure safe..and effective deliveries of any materials if needed, though it is the intent.of the Shelter Provider to receive all deliveries of'.goods and/or donations will occur between the hours of10:00 AM and 4:00 PM daily. N. FINANCIAL POLICIES 1, Financial Requests from'Clients Financial requests from clients(such:as for Bus Passes:or ID Vouchers)must be requested and received through their Housing Navigator or Site Lead.Clients will sign a designated.log.when they receive the requested:item.All bus passes and vouchers are-kept-in.a locked'safe in a locked office or closet at all times whennot in:use. EXHIBIT A The Shelter Operator Offers these financial assistance opportunities'to clients,When available,and according to basic priority.levels based:off season'for request and status of housing plan The.SheIter Operator is.not obligated to fulfill all financial request§from clients that they receive. 2. Client Possessions and.Funds No clients':personal funds or money are handled bythe:Shelter staff,,Clients with funds that theykeep while,at the Shelter are solely responsible for their security and safety.It is recommended by staff for clients not to have funds on site to the extent possible,and to store wallets/pulses,electronic devices,and any cash in appropriate locked storage.The Shelter Operator lias.a policy of not being responsible.fot lost or stolen items. that is included in a Policy and procedures Manual,listed in the signed clientExpectatiom agreement,and read With new clients at the time:of intake. Clients are not permitted.to give cash to staff at any time,for any reason. 3. Annual Outside Audit As required by the Federal Single.,Audit Act,'a comprehensive financial audit prepared by an independent, neutral.third-parry auditor will besubmitted to.the City annually. The:audit-shall cover the financial operations for the period of July 1 through June 30 of each fiscal year. Huntington Beach Navigation Center.is also subject to an annual program monitoring.It is the.responsibility of the Slielter.Operatorto conett anydefieiencies reported by the audit'within the.tune limits available'to them. Failure.to:comply may result in the termination of their Shelter Operator contract. 4. Financial Reports Review The City slial1 provide reiiiiburseinent related to eligible service expenses,trot hi excess Oft grant*Mint, on a Monthly basis. A"Payment Request"must be submitted to`the City within fifteen(IS)calendar.days after the end of each month. The reimbursement request shall include documentation to verify'that the expenditure of funds,is consistent with the project description/definition as approved:Payroll records,receipts,paid invoices including an itemized statement of all cost Must be submitted With the Payment Request. A monthly Accotiiplishment:Report is also due at the same One as the Payment Request, EXHIBPT A O. LEGAL POLICIES 1. Policy'for Compliance with Local Laws The Shelter Operator:folloWs all Orange County Fire..Code requirements;and has staff trained for food handling,CPR,fire drills and other disaster evacuation procedures.The Shelter Operator and staff work cooperatively with local law enforcement to communicate any breaking of laws by clientele while on its premises..Additionally,'Shelter staff and management cooperate with:law enforcement:agencies on investigations for persons wanted for crimes as_.much as is possible-while maintaining policies on client confidentiality: 2. Policy-tor Compliance with Labor Laws The Shelter Operator complies with.all regitired labor laws..OSHA.training and reviews are done dui•ingstaff meetings on ai .ani ual basis.OSHA flyers are posted in adiministrative:offices. The Shelter Operator's wages are at or above minimum wage.:Einployeebreaks,.meals,and overtime.are monitored legallyand compensated`as needed.The-Shelter Operator is contracted with a company to examine any work injuries.Theproper incident reports,Workmen's Compensation:forms,and requirements are completed._ P. NON-DISCRIMINATION POLICIES The Shelter Operator.adheres to a policy of non-discrimination which is stated in the Shelter Operator's Policies and Procedures Manual. The Shelter Operator does not discriminate iii the provision of client carebased on age,_race,color,religion, sex,sexual orientation.or gender identity and expression,marital status,geographic,national or ethnic-Origin, HIV statuk disabil%ty,or veteran status. l: Policy for Compliance with.Americans with Disabilities Act The Shelter Operator complies with appropriate.standards,of The Americans with Disabilities Act(ADA).The Staff:is.trainedabout and is cognizant-of any physical:disabilityupon entrance of the clieiit.and can assist-as needed to•conquer any barriers from the structure of the building.Staff receives training to work appropriately With persons with disabilities.All persons are treated with dignity value;and worth: 2. Gender-Specific Programming Policy Persons accessing Huntington Beach Navigation Center.services are classified as-the genderfor which they identify:Staff provides beds to persons of all gender identities,expressions and sexual orientations with due regard.to privacy and client rights. Bathrooms and shouter§have been constructed with equal privacy for all clients,regardless Of sexual oiientation,expression,or identity.One all-gender.restrooni is available at Huntington Beach Navigation Center.All programs and services are available with the dignity of all clients;as highest priority. EXHIBIT A .3.. Sexual Harassment Policy All clients,volunteers,and employees are expected to be able to coexistat Huntington Beach Navigation, Center in a.Trauina-Informed environment,free from sexual harassment and inappropriate sexual behavior. The Shelter has a zero-tolerance policy for sexual harassment and inappropriate behavior of a sexual nature. No sexual harassment is tolerated by anyone on the facility grounds,.including.by staff,volunteers,or clients.. Clients,staff,,and volunteers are notified if in the Shelter Operator's sole discretion any Of their remarks, advances,gestures,,or attire constitutes sexual harassment toward any person in the facility. Anyone who believes he or slier has been the subJect of any such behavior is urged.to report.it to the staff or supervisor immediately,In,the event an individual comes forward with these concerns,a report Will be completed and taken to appropriate staff or supervisor for resolution.Reported.incidents are investigated on a confidential basis.Provisions are instituted to guard the safety and emotional health of persons who have been victims of a reported incident,as well:as any persons initially accused of harassment.If after proper:review a person is'found.to have engaged in sexual harassment or inappropriate behavior of a sexual nature,:they Will be subject to disciplinary action including possible inintediate exit from program.or termination from, employment. 4. Policy Regarding Sex Offenders The Shelter Operator has strict requirements for the safety vulnerable.adults.and children who may frequent the. surrounding area.Staff and volunteers are trained in sex abuse definitions,sex offender policies,child abuse, and vulitetal*adult abuse.All employees must review this training yearly:and be documented to'have passed. its standards. As:mandated'reporters, the Shelter.Staff follows. federal law requirements in:reporting sex offenders:.All clients are screened against national sex offender databases, through the National Sex Offender Public Website. Screening is conducted at The time of reservation, arid no potential participants with a registered sex offense will be allowed on the shuttle or.adrnitted:as clients. Q. CONFIDENTIALITY POLICIES 1. Personal Confidentiality People seek ilelp from emergency shelters at.a difficulttime-.in their lives:Their,'need.for service and the help that can be given is determined through sharing of factual and personal information,For this to be effective, every client must be able to trust that every staff member and volunteer hold confidential the shared information. Therefore,the Shelter staff and Shelter.Operator keep.strict.confidentiality practiees.as written.in its internal Confidentiality Policies.These practices include; .EXHIBIT A • Fact of.Participation:The fact that an'individual Is or has been aparticipant in Huntington Beach Navigation Centeris not disclosed.except,where absolutely necessary and after disclosure has been allowed by the client. Inquiries by visit,telephone or letter regarding a participant in;the program.is-answered with the statement that information as to whether a particular person..is orhes:been ii residence canniotbe divulged,that if in fact the individual-is in residence,they wi.11;be.advised of the iiiquiiy,and that, at their discretion,they.Will or will not communicate with the:inquire•. o Disclosure to Other Agencies:Disclosure of client information to:other social service agencies, whether on a referral to:or from the agency,generally.is permitted only with the person's written consent.Information,is withheld where enjoined by law and whereby contract The Shelter Operator.has agreed to maintain the confidentiality of client records(as under the Privacy Act) Disclosure of information relating to program participants is not be made:to employers;credit. agenciess,unions or other similarorganizations,except attherequest,and with the consent of the. participant.: * :Information to the Client:In some situations it may be required by law to disclose certain. participant information contained in their own case record.Information disclosed should be limited to that which is included in the formal case record.The formal case record should contain factual Information and shared documents,not progress notes or Staff observations. Information provided by other agencies is also not to be shared, o: Law Enforcement Agencies::Formal requests for information regarding clients originating from law enforcement agents are referred.to the Shelter'Operator's Management Team and Directors,and if necessary,it'.s Legal..Departrnent.:Befere any official action is taken on any legal request,staff will contact their Legal Department as there areboundaries in pike to determine the sharing of.information with law enforcement personnel:accordingto its policies on client confidentiality(as stated in'the Shelter Operator's Policy Manual}and applicable law. *Iberian arrest warrant or a search warrant has been issued by a court after a shoving of probable cause,.if such a warrant is'presented to the facility relating to a client in the.residence,'staff cooperates with the law enforcement agency in making the arrest orthe search,pieferably<in a mariner Which will involve the least disruption of the program at the facility.This kind of visit by Law Enforcement will be follo}red up with an Incident Report by staff L o Written Consent:if there is any-doubt as to whether client information should be disclosed,the consentoltheclient is first.obtained,except as otherwise required by law.The consent will be in writing on a Release of Information form and will identify the information to be disclosed,the person or agency.to whom it will:be disclosed,and the purpose of the disclosure.and the period of time during which authorization is granted. EXHIBIT A 0 Abuse.Reporting:The Shelter-.Operator and Shelter staff.comply with all state and municipal laws requiring reporting to governmentalagencies of instances ofchild abuse,domestic Violence and elder abuse.Staff reports anysuspicion or evidence of child abuse or vulnerable adult abuse according.to theiaui's"requirements.All staff persons:at.:the shelter are mandatory reporters.An incident report i could also:be completed and submitted to.the Program Manager and any higher-level staff as needed.All staff istrained.at the time of hire to spot signs of abuse anti to properly-document and report it.Trainings are repeated:annually, o Harmwto Self or Others:If a client.at.the shelter program shares with a staff person a viable threatto do harm to self orartother,.the terms of confidentiality can be revoked,as in.the case of suicidal or homicidal admittance, 2, Database Confidentiality Policies Only trained staff,.Employment and:Housing Navigators,and management staff are authorized to access:the HMIS Database.Each staff person must have:a separate password for entry.Staff is only to use computers:that are authorized and HMIS compliant.No persons without a username and password set up by the Shelter Operator's IT department will.have access to staff-only computers, 3. Exceptions to.the Confidentiality/Policy All clients are'.informed that when-the law.requires Management to disclose client-related information,such as to prevent danger to self or others or to report cliildand elderlylvtilnerable adult abuse,Staff will do so: 4.. Grievance Policies Mercy House'believes in transparency;and in the spirit of fair and honest coinmunioation,the following. policies and procedures have been written.to ensure that clients pan.be heard and have a voice:in the shelter community. To ensure that.clients know they have a voice,.these policies,procedures,and documents will be kept in a common area teachable by.clients at anytime,and that:eveiy shelter has within.its spaces signage.or posters that reniiird clients that their Voices are iniportai t,.and that..if they have a complaint.or..grievance,they can'be heard.in O.-timely and respectful manner.These-fyers will also mote the location of these documents,which will be kept in ani organized bidder at the flout service desk.of every site.Furthermore,each program's Regional •Supervisor will be responsible for receiving and responding to formal grievances..If the Regional Supervisor/Director is not available,the'Program Manager May assist itt fo►ayarding the grievance to the next level'supervisor. If one of the following procedures or.policies requires a working:phone number,email or mailing address, Mercy House will encourage someone without These options to call the manager or director of the program for updates.Ifa client would like to file agr'ievance or-appeal with the program but is no longer enrolled:in-the program,they would be able to receive a grievance form_either via email,or by mailing the regional manager or.director.A.ahird party or appointed advocate.may assist the client inrequesting this form. To address issues or problems as quickly and as.efftciently as possible;;it may not,always be n necessary:to.f le a forinal grievance.For less pressing matters or for'issues that can be addressed-swiftly-With an obvious solution,, clients will be encouraged to file an informal complaint instead of a formal grievance:This is because the formal-grievance-would likely take longer to address and will require additional levels of investigation before an official..resolution can be reached. EXHIBIT A Copies of infonnal.complaints and formal grievances will be kept in each client's casefile,and a copy-may be requestedat any time by the client that made the complaint,Complaints and:Grievances will be kept confidential as any other document in.tlie client's casefile,and notshared with any other client in the program or any other person outside.Mercy House unless subpoenaed by a court of law: Informal Complaints: An:informal complaint-is done through discussion and should always be attempted before xnoving:into the formal complaint process. STEP I: An informal complaint can be tiled.by submitting a Request for Consideration Form to the clients Housing Navigator,Site Lead,;or Program Manager:(who was not mentioned in the complaint),The on-site Suggestion Box is also available if they Wish to make an anonymous suggestion.The Suggestion Box will be. checked as often as possible,and ho'less than once per week.If the client includes their name in the complaint, a copy may be saved in their casefile,. STEP 2: The Housing Navigator,Sitelead,or Program Manager(who was not mentionedin the complaint) will arrange an informal meeting if one is necessary,to discuss the client's concern.They will identify a private location and provide adequate time to discuss and explore the issues:raised and work to identify possible solutions. STEP 3: If the matter has not:been resolved satisfactorilythrough informal discussions,the.elielitmay raise a formal.complaint under the formal grievance procedure. Formal Grievances: A pt ograin participant can file a grievance.to.dispute any action or inaction within:°418,hours.Staff will make every of fort.to investigate and make a decision within 10 days. The grievance procedure does not suspend the:rules or consequences established in the Shelter Expectations. Clients havethe right to file a grievance without-fear of harmful repercussions from staff.The client also has therightto request:a_3rd party to assist them through the grievance process.If they choose to have a3rd party present for the grievance,the:client must file a.signed release of information prior their involvement. STEP 1 If you wish to file a grievance,you.may obtain a Grievance Form from any program staff member. They are also ideated within the Grievance binder. Grievances should be written clearly and include thenanies of all parties"involved,a detailed account'of the problem.nnd requested action to lie taken. Any staff member may assist,you if you need assistance in completing the forth. Formal grievance/forms should.be submitted to the Regional.Supervisor.Ifnecessary,the clientmayalso submit theGrievance;Fortn to the Program:Manager to assist them in forwarding it to the Regional Supervisor. STEP 2: The Regional Supervisor will.confirm their receipt of any grievance within 3 business days:They will then make every effort to resolve the conflict or concern with.the clien"t'and parties'involved'within 5 clays. This will:include an;.opportunity for the client to discuss their concern,during a face-to-face meeting with the Regional Supervisor. EXI-HIBIT A If the Regional Supervisor is unable to resolve the concern,they will submit the Grievance to the Program Director.. STEP 3: The Program Director will review grievances submitted.and investigate the.complaint and may acquire all documentation and interview involved parties,as.necessary. STEP 4: 'The,person filing.the grievance may appeal the decision by writing.to°the.Chief Program Officer(or. the Chief Operations Officer if the chief Program Officer made the prior grievance determination)within...IO days of receiving the written decision.The Mercy House Officer receiving the appeal shall issue a written decision in response to the appeal no later than IO days after its filing:. 5. Receiving and Posting The Grievance Procedure is clearly.posted in the Policy and Procedure.Manual and available to clients at the shelter:facility:It can be easily found in a dedicated binder on-the counter at the'front Service Desk.Also, posters with this information can be found on the walls of the shelter.A client is given a copy of the Grievance Procedure when a conflict:has occrated.thatcartt ot.be resolved satisfactorily between the client and a staff person or another client,Or the client has a:complaint about an event that oceurred at the Shelter involving that client.The Grievance Procedure will be readby the client and-the client may decide which follow up forms theywould..like to.proceed.with-completing if follow up is necessary.The grievance information and forms Will also be available on the Operator's website.These forms include a Request for Consideration forth,.a formal Grievance Form,as well as a.Termination Appeal form.Each forni maybe filed to begin a grievance investigation and follow up at different levels ofmanagement within the Shelter Operator, 6. Termination Appeal Mercy House may-terminate assistancetoany program participant who violates program requirements or conditions of occupancy.In such cases,Mercy.House will provide a formalprocess that recognizes the due process of law and the rights of the program participant.or tenant. Mercy House recognizes the continued hardships.-that a participant may.face if terminated from the shelter:As such staff members will exercise judgment and examine all circumstances in determining whether termination is appropriate. • if a.progrant participant is at risk of terminiation:staffwill provide mcdiatio►i.to try amid remediate the issues. Whenever possible,termination from a prograin is limited to extenuating and severe:circumstances. If the.;issue cannot:be resolved,a written notice will be issued to the:program participant containing a clear statemenx.of the reasons for termination. EXHIBIT A Reasons for Termination(examples including,-but not limited to) Voluntary Termination: • Moving into a permanent housingsituatlon • Moving into a temporary housing situation • Moving into another shelter program(ex:DV shelter or bridge-Shelter) • Leaving'of own accord to other destination • Left with without notice---unknown destination Involuntary Termination: • Exited by staff due to extreme disruptive behavior • Exited by staff after causing damages to property Exited by staff after refusing:to work on housing plan • Exited by staff after making threats or acts of violence • Exited bystaff after repeated violations.of,generaiShelter Expectations or Rules • Exited by staff due'to no longer being eligible for program(ex:.minor children no longer ina family unit) 'If your prpgrain participation has been terminated and you-would like to file.a Termination Appeal please follow the Mercy House Shelter Grievance Policy(located in the_Grievance Binder at-the front desk of every shelter). EXHIBIT A 7. Whistleblawer"Policy Clients have'several:ways.in which they can share a grievance—verbally or written, anonymous or through a third party."A Suggestions-and-Grievance Box is availablein the common area and is checked weekly by staff Confidentiality*strictly kept between..the person making the complaint and the Program Manager which Will withhold;information internally to the.extent'pi•udent where a"coniplaint.:involves a staff member or volunteer. The Grievance Procedure will be clearly posted in the Pokey and Procedure Manual and available at the facility*Well as online. SECTION ID.STAFFING AND MANAGEMENT PLAN A. STAFF POLICIES 1, Hiring Policy The Shelter Operator is an equal opportunity employer.A copy of its applicable Equal Opportunity and Affirmative Action Policy is available in-the Employee Handbook and through the:H.uman Resources department of the Administrative Offices: All staff..positions:andne'wly hired staffare:approved bythe Human Resources departineht;Directors;and Program Manager,and are thoroughly vetted through a new hire process as outlined below. 2. Screening Procedure Position.openings are posted on various employment-search networking websites.Potential applicants are screened through:a two-step interview process: The first interview is typically scheduled with the Human Resources.If deemed eligible,the applicant may conduct an interview with their potential.manager or supervisor:at the agency.The Shelter Staff is hired into at will employment.and.are subject to annual staff review and probationary training periods overseen by the. Program Manager. 3. Acceptance:Procedure A completed application packet is sent to the.head of the Human Resources Department who conducts a thorough background check:Every potential applicant is.screened for active warrants,violent felony convictions,sexual offenses Whick require registration,and legal ability to work,Any staff who are in direct contact with clients are also required to complete Tuberculosis screeningas well.astraining for mandated reporting:policies,The.applicant must successfully complete all screening requirements before they will be able:to-begin working directly with clients. Upon.:hire;the new employee signs a formal job.offet form and is provided a job description infOrinational sheet fee their records.They also attend a general prograni orientation led.by the"Hi plan Resources Department.This orientation covers important topies,such as but not limited to,sexual harassment policies;. EXHIBIT A. and appropriate interactions with co-workers,volunteers,and clients;Training places a heavy emphasis on appropriate conduct between:staffand.clients and all new hires are expected to adhere ta""these practices when interacting with clients.Program Managers complete a more lengthy program-specific orientation process.. �. Staffing Policies for.Safe Humane Environment The Huntington Beach Navigation Center is staffed to provide the safest,-.mostdignifted.envirotnnent for ail clients.All staffare easily identifiable and are required to wear Shelter Operator-Approved shirts: Staff will be scheduled to optitnize safety of staff,_volunteers and client*arid to provide optimal coverage during hours Of high:volume. The Regional Director of Emergency Services is"responsible for:the performance of all Huntington Beach' Navigation Center Activities Their primary responsibilities include program management,development,and community;ielations,which includes"supervising the Program Manager.of Huntington Beach Navigation Center. Alt Shelter operations and staff are supervised by the full time Program Manager,The Manager is a-frill time, salaried position with at least 2 years ofdirect life experience working with long-term homeless,.low income, and diversepopulations.'The Program Manager is responsible:for coordinating all program services for Huntington BeachNavigation Center.Primary responsibilities include supervising support staff.This position. reports directly to-the`Regional Director of Emergency Services. The Site Leaders.are responsible for overseeing daily services and activities.in.Huntington Beach Navigation Center and provides support for the Multi-Service Center services.They oversee all shelter activities including. logistics and"client intake;oversee distribution of services,and assist in coordination of volunteers and supportive.services..They provide support:to staff during,designated shifts and assign tasks,oversee administrative duties that support"progrun services.The Site Leaders report directly to the Huntington Beach Navigation center Prograin Manager,reporting any staff Or shelter issues as needed. The Logistics Coordinators are responsible for providing supportive services and logisticatsupport to Huntington:Beach Navigation Center during designated.shifts.This position requires a flexible work schedule including weekend,morning;.evening;and holidayshifts to provide optimal:coverage during Shelter.hou s. This position reports directly to the Huntington Beach:Navigation Center Program.Manager,and byproxy,.the Site Leaders.This position assists with shelter setupand maintenance,cleanliness and.safety.offacility; assisting and°receiving orders fronrvendors,laundry,and:more as.needed. The Housing Navigator position requires:at least 2 years of direct life experience working with long-term homeless,low income,and diverse populations and have working.knowledge of mental health and addiction issues.The Housing Navigator provides housing"navigation assistance to Shelter clients and conducts an. individual assessment of needs,followed by provision of targeted services focused on returning individuals to permanenthousing:as quickly as possible.The,HousingNavigatorsronduct the VI-SPDATassessment, determine"eligibility,enter assessments into Central Intake~System for prioritization and linkage.to.housing provider,help clients obtain necessary documents,and provide individuals with employment guidance and community resources:When clients are referred to other progiains,the Housing Navigator can provide a Warm hand-off to the:service provider.The Housing Navigator is also responsible for accepting'new'referrals, completing the.Diversion Questionnaire and new client intakes;and prepping'ail.data to be readyfor handoff to the DataEntry Specialist. EXHIBIT A The Data Entry Specialist manages the..HMIS and data for reporting.requirements.They are responsible for ensuring that HMIS and Coordinated:Entiy data is connplete: The.Overnight Coordinator is.a hill=tune position that covers overnight logistics-shifis at Huntington Beach Navigation.Ce►nter.•They resolve.conflicts and file incident reports as:necessary,report violations and general events in.the daily log.This position is largely'Logistics based,and a significant amount of cleaning is involved.They also oversee 314 shift Security crew and conduct safety checks.The Overnight Coordinator provides general support for clients,ensuring their safety during the night Volunteers.assist with daily ongoing operations.of the shelter,and can be utilized every day of the week. Volunteers help the Shelter Staff with setting up and serving meals,clean''=up,laundry,daytime activities;as well as minor administrative duties and distribution.of donations.There are alsso opportunities'for Volunteers to do special work projects on-site or to hold special events. All volunteers are assigned to duties that are appropriate for their age anti activitylevel.It is important that volunteers.be reliable,.and all staff treat them asa vitalcornponent of shelter operations. All the positions requirements and descriptions will be available in the:Shelter Operator's Human Resources Department and willhe also made readily available to all staff.Please,see attached job descriptions. B. POLICIES FOR STAFF TRAINING Huntington Beach Navigation Center Program.staff are trained.in ennergency evacuation,firstaid.procedures, mandated reporting policies,crisis intervention,and CPR.procedmes.These traiiiings are repeated and updated annually and as needed.Staff also receives additional training on different:topics as opportunities arise and are heeded: Each staff ineniber also receives on-going in-service training in crisis management.Staff also trains in Strengths-Based Approaches and positive communication skills.Each staff me►riber is required to attend annual training to update,and improve their knowledge.Documentation of.trainiing is kept.by."the Program Manager and,.is provided to.the Plead of Human Resources far filing,When appropriate, Security staff:undergoes sensitivity training to better equip them to work with homeless clients,and those in crisis. 1. Emergency Procedures-Evacuation,.Firat Aid,and.CPR,911 Repotting Program staff are trained in fire,earthquake,and chemical spill evacuation procedures when hired'and annually.Evacuation drills with all staff:and clients.are held and recorded quarterly.Evacuation protocols are recorded in the Program Manager office for reference. Evaciiationroutes are posted throughout the facility.Staff is trained in first,aid and CPR,piocedures annually. 911 reporting is taught in orientation and reviewed annually.CPR certificates will be kept in staff files. Universal precautions will be followed. 2. Safety Conduct-Prevention of Abuse,:Crisis Intervention, Conflict Resolution EXHIBIT A The Shelter Operator staff istrained in identifying and the prevention of child abuse,vulnerable adult abuse,. and sexual harassment titled.Each staff will-complete.this training program annually, All Program.staff complete a course in.conflict iesoh!tion and crisis intervention upon hire and annually; Records of,complcted trainings are kept in Huinan Resource.files. 3. Appropriate Behavior for Dignity and-Respect Operations,.:Program,Administrative and:Management staff are trained in a'Strengths-Based,Trauiria- Inforined Model of client care.They are trained regularly,including at time of hive,on the best methods of working with,;treating,and responding to clients who.have had difficult and traumatic life experiences,.-Each staff member is expected to put these Models to.use inrevery interaction they have with clients and potential clients.Staff members are offered training regula"rlyand expected to:participate actively.Notice of completion, is recordedin staff files,and each staff member has access.to this information in a readily-available staff handbook. 4.. Communication Shelter staff undergoes training.in communication skills such.:as handling calls,.confidentiality policies,dials management and de-escalation-of-Conflict.These communication skills are.;reinforced.through practice.and reviewed at regular staff meetings.and reviews. Specialty courses covering topics such as communication skills with Mentally'ill persons,receptionist skills,.communication with difficult people,and coiiflictresolution-are completed where.needed. 5. Resources:and Referrals Operations,Program,and Housing Navigator Staff are c rientedto resources,homeless services,and organizations for collaboration and referral.They are also trained staff who can connect clients to the Coordinated Entry System,as a system'designated:Entry Point.Resource lists are updated monthly and kept oil-site. Protocols for offering and:acceptingreferrals from other agencies are in place;reviewed by staff,updated,and kept in a manual. 6. Mental health and Addiction Skills All Program.staff,attends mental health training events which include naming of symptoms,co-occurring diseases,de-escalation techniques,:and safety-protocols.This training is done at time of.hire:and revisited annually.Special speakers may present workshops.on various aspects of mental health diagnoses,symptoms, and care when available,'Staff is trained in symptoms of drug abuse,and referrals for treatment.Recovery programs are encouraged and off-site referrals are made as.appropriate. Though sobriety is not a requirement to..stay in the shelter or.participate in servites,.clie►its are expected to be able to.piactice.self-care,follow all rules and expectations,and behave appropriately and respectfully toward staff,volunteer,and-other clients..Drug inistise-atthe shelter is prohibited and can result in immediate exit from the program. EXHIBIT A Z:. Self-Care Regular staffu%eetings are held for all staff.Part of theptirpose of these meetings is conimunication.and processing of stressors while-working in the difficult environment of a large scale•Yeau Round Eineigency Shelter Program,Staff will be'welcotne to participate.in team-building activities throughout the year,including holiday parties,:audevents With co-workers. All staffisrtrained:in effective communication with coworkers and in proper techniques to address coworker harassment and.stressors and are aware of the importance-in,practicing self-care.Staff has been informed of the existing open-door policies with supervisors and the Human Resources department: .8. Annual Staff Evaluation and Training Plan All:staff.are evaluated by their direct supervisor at 90 days from their hire date and.at semi-annual intervals. The evaluation form is stored in the employee file held at the Human Resource office. 9. Documentation-of Staff Training Attendance ofand participation in staff training is recorded in each staff filebytlte Program Manager. Trainuigs required by all staff members are also recorded in the Human Resources file to.ensure each ineinber's knowledge'and information,is kept up-to-date. C. VOLUNTEER POLICIES 1. Selection;.Screening,and Background Checks The Shelter Operator actively.recruits through a variety of sources,Including schools,.church groups;and community programs.Volunteer Recruitment events are field regularly in order to increase the nuiitber of volunteers that:serve at Huntington Beach Navigation Center. Individuals as well as groups are invited to volunteer at the shelter.Children aged 13 and older will be able'to volunteer,however they must be accompanied by an adult or legal guardian and that person must be registered to voiunteer.on.theday they appear. All potential vbluiiteers are screened for se .offenses and crititinal background checks before being confirmed for volunteer duty. 2. Orientation and Training The.Shelter Operator:hicludes a Volunteer Coordinator in its staffing plan to support volunteer coordinatiort efforts at:the.shelter.-The Volunteer:C.aordiiiatoi on-site task trainingof the volunteers: Before beginning service,volunteers are provided art Application and Agreement that includes information about volunteer duties,appropriate conduct with clients,staff,and other volunteers.Bach volunteer is required to signthis Agreement before.they are assigned any duty at the shelter. EXHIBIT A Volunteers who do'not agree with the requirements-of refuse to sign will not.be assigned a.duty and are not able to volunteer at the shelter. Volunteers'sign up`for an open position,time and date using online volunteer scheduling,software.Volunteer Development stafffom within the Shelter Operator calls.and confirnts°.the volunteer's'date and time and to provide them,with:the'Iocation ofthe slielternnd.any necessary important information.. Volunteers are trained.on-site at tasks by the Kitchen and.Donations Coordinator on duty.Any tasks that require a trained staff.meniber are supervised bythat staff memberto ensureaccuracy and cleanliness.. Volunteers are.given opportunities to attend conuirtipity forums and events to receive more training about coumnunity°respurcesand network With other eonnnunity agencies. Volunteers are expected to adhere to a.strict code of ethics and standards.Any found in,violation of this code tivlll be removed.from the facility and miry be lirinite4:in future volunteer opportunities. 3. Volunteer Code of Ethics a. Each volunteermust maintain a frr-mwcommitment to professional conduct. Volunteers of Huntington Beach Navigation Center are expected to-maintain guest privacy and the 'highest level amoral,ethical,and professional conduct while at the site.Volunteers are not allowed to-engage in verbal abuse,inappropriate jokes.and stories,or any type of inappropriate interaction with,staffor clients. b. Linmitiing.Relationships with Clients.. Volunteers are prohibited from developingdual.relationships.witp any clients they meet through their involvement at Huntington Beach.Navigation Center.Examples ofdual.relationships include(but.are not limited-to)--a volunteer entering into a business,romantic,or sexual relationship with a client. Soliciting clients for their business is also strictly prohibited. Volunteers are not allowed to be named as having authority to make.decisions for a client under any type ofpewer of attorney or other legal procedure, .c. Foodand Other Substances Volunteers.are not allowed to consume any food items or drinks supplied by.Huntington Beach Navigation Center while volunteering,unless a special event involves food specifically for clients AND staff Food and drink will'be purchased solely for the consumption ofthehomeless clients. Volunteers must also commit to not consumingalcohalor any type ofillicit drugs on the.property while volunteering:.Volunteers who appear to be under the influence of any substance that impedes their ability to perform their duties safely and,efficiently Will be turned away. EXHIBIT A d. Discrimination Volunteers are.proh,ibited from discriminating against anyclient for anyreasons.They may not judge an individual based on their race,disability,religious preference,,sexual orientation,color;age, vetcrau;status;citizenship,Oncesty,national origin orgender, e. Volunteer Boundaries Volunteers are prohibited from loaning or givingiiioney to clients,are not allowed to photograph or meet With clients outside of Huntington Beach Navigation Center Without:explicit permission.from program staff,and are not aUowed.to.drive clients in their vehicles. f. Commitment Huntington Beach Navigation.Center is:reliant,upon the work of volunteers,This cormnitmentis expected to be taken seriously.Ha volunteer misses,a shift without removing.themselves from-the. schedule and givingnotice;the.volunteer may'be limited or restricted from volunteering. 4. Identifiable Lines of Authority Volunteers are informed of identifuable;lines of authority in their-Application Packet.Volunteers may defer to the servingarea:and'Donations Coordinator'on duty togive resources,referrals,and handle situations beyond their responsibility and volunteer agreement: Volunteers also have access'to the Program Manager or lead staffineinber on site,,fer+question and any grievances; All volunteers will be provided with a name'tagidentifying.them as such. 5. Descriptions of Volunteer Tasks 'Volunteers are needed 7 days a week to help:in the'mornings;mid-day hours and evenings. The staff at`Huntington Beach Navigation Center will ensure all volunteers are provided with,a task and description of any duties they might perforin,'Tasks aiid duties include,but are not limited to: = Assisting theintake Specialist in registeringand signing in clients•.attime of entry' • • Setting up cleaningtables for.breakfasts and dinners = Distributing donations and hygiene items • Helpingdirect lines:to donations and food • Serving meals,setting up.sriacks and drinks forclients. e Organizing special projects and'activities for the guests of Huntington Reach Navigation Center. EXHIBIT A. SECTION IV.OPERATING BUDGET A. ANNUAL OPERATIONS BUDGET Total Admit'Costs $ 385,000.00 71,,, t,4,-'I' Program Manager $ 55,000.00 Site Leaders $ 136,80.00 . Housing Navigation Team $ 250,000.00 Overnight Logistics Coordinators $ 186,060,00 Call Center/Intake Specialist $ 25,000.00 Logistics Staff . $ 381,606,00 Total Program Salaries :$ 1,027,800.00 '4,,,,etri, , 4 :. ,,,„ ., * ;',,';& '''' '7.°`:,,,,,,„:;•i,',',,;, '''' '!; i, : '' /,',, , ,5 ;;,, Replacement Reserves(furniture,bedding,etc.) $ 12,000.00 Utilities t 35;000.60 Maintenance/Landscape $ 8,000.00 Security Guards $ 650,006.00 Supplies $ 60,000.00 Pet Care $ 36,600.00 Meals,Snacks And Beverages $ 381,060.00 Shuttle Leases $ 45,000.00 Drivers $ 230,000.00 Gas and Repairs $ 00,000,00 Total Program/Facility Costs $ 1,547;060.00 r— '"-' IN1441,*trk*r:41 C --G ' Pr;r4rOcAlk;fr---, ", 'Aiiiii EXHIBIT 4 B. FUND DEVELOPMENT STRATEGIES Funding to support the-anneal operational shelter should:consider a diverse stream Of fending from federeland local public.rsources,private donations and foundation support,in-kind donations,. Potential ftinding Type OfResource Entity 'Type of Support Resource ,. .„ .. . • ' Emergency Solutions *lie, CO*Cities General Operating' Grant Community Public County;Cities General Operating Development Block Grant Emergency food Public Local EFSP Food and Operations, and Shelter Program Board:' .. Dept ofnousing and Public Federal CoOrdinated Entry Activities Urban Development- Continuum of-Care • Mental Health Service Public County Mental Health Service, - Act(MHSA), Support . Health Resources and Public Federal. Medical Facility ServiceS- ServiceS-AdminiStration (HRSA) ,.. . . Homeless Veterans Public Federal Veterans Services Reintegration Program (WHO Grants . . 'Corporate Foundations Private Local General Service Specific Private Foundations Private Local ' General,Service Specific . " . Private:Individuals. Private/In-Kind Local • General,Service Specifie- . • Private Corporations Privatelln4<Jnd ' Local . &nom!,Service Spetifie‘ . .EXHIBIT A SECTION V.ATTACHMENTS A. JOB.DESCRIPTIONS REGIONAL.DIRECTOR OF EMERGENCY SERVICES Job Description. Introduction:The Regional Director of Emergency Services is responsible for the performance of all Year- Round.Emergency Shelter Program,Services:and.Outreach.Activities.in Orange County and Bellflower., Primary responsibilities include program management,program development,and community relations:This includes supervising:the.Huntington Beach Navigation Center.Manager.This position requires a flexible schedule especially during the winter months(weekend,rnorning,evening and holiday shifts).This position may at times require transportation of supplies to shelter locations.The'Regional Director of Emergency Services reports directly to the Director of Emergency Services. Qualifications:Associate's Degree,and atleast2 years of direct life experience working with long-term homeless,low income,and diverse populations and have a working knowledge of mental.health and addiction issues.Possess a high level of tolerance andtindestanding for individuals who present for services with urgent multiple cast-Management and health needs. Ability to perforin crisis intervention as needed;Clearly communicate inforinatiori and instructions verbally and in written forin,maintain:a.positive,professional and safe environment while on duty;and establish and maintain effective.workingrelationships with others.Valid CA driver's license,proof of insurance and reliable vehicle is required. Program Management and Development Goal:Oversee the development and.rmplemenfafion of all program services for our Year-Round Emergency Shelter Program.to ensure quality delivery afservlees. a Maintain`performance of existing shelterservices • 'Oversee the scheduling and coordination of all.Shelter:Sites • Ensure:strong communication between-Staff and Partner.agencies. • Oversee.coordination of shelter activities and distribtition.of services • Provide monthly reports to the.Operations Director e. Develop:new partnerships with other agencies in order to enhance our current services • Oversee:implementation of-new services • Implement new services/year-round,permanent facility • Manage Budget • Oversee Purchases;VendorBids.and MOU's BXIIIBIT A StaffManagenrent Goal:Manageldenf fed Slafffacililathig opt heal.perfortua tce: • Manage and supervise Shelter Prograrn Managers • Assist;in various aspects of staffrsduties • Provide support and guidance when.necessary • Provide support for crisis/conflict-intervention o Coordinate trainings and orientationswhen needed • Conduct Meetings monthly • Meet with identified staff individually when necessary • Reviiew'and evaluate performances • Conduct midyear and annual review Outreach Services Goal:Provide leadership in critical s'nppoi t;in the development and linpletiientatiott of Onlreach Services • Brainstorm,research and assistin the.development our outreach strategy • Oversee implementation of outreachservices • Assist with Front Door Calls when necessary Community Relations Goal: 'ositively advance:agencies reputation ili the b'Oader:catniniiititj' • Maintain active involvement with neighbors and program partners • Maintain active involvement with community.service organizations Miscellaneous • Provide creative inputto the Executive and Operations Directors. • Participate in networking functions o Attend appropriate training:workshop as needed o Attend appropriate'house and staff.meetings • Complete adhoc projects as appointed by Supervisor EXHIBIT A PROGRAM MANAGER—HUNTINGTONsgAcH NAVIGATION CENTER Job Description Intreduction:This PrograinManager is 1-00m11)16:W coordinating program serv.iceS:for Huntington Beach NavigatiOn-Center..Thia.poSition requires.dependability,responsibility,organizational skills;and siren written and verbal commithicatiOn skills.Primary respoitsibilitie.s ineludeprOgram manageinent,,program development,and outreach and.community relations and reports.to the Regional Director of Emergency Services.This position includes supervising support staff and requires a flexible schedule(weekend,MOrning,. evening and holiday shifts) This position may:require-the transportation of supplies.Fluency in Spanistris.,a significant valne, Qualifications:Associate's Degree and:at least Zytars of direct life experience working With long-term homeless,low income,and diverse populations and have a'working knowledge of mental health and.addictions issues.Possess a high level of tolerance and understandingfor individnaIs who present for services With Urgent multiple case management and health needs,Ability to.perforin crisis intervention as needed;clearly communicate information and instructions.verbally and in wdtten fork maintain a positive,professional and safe environment While on duty;and establish and maintain effective working relationships With others Valid CADriver's liderise,proof of insurance and reliable vehieleis-required. Year Round Eniergency Shelter Program Goak.Ensure that the run smoothly and that wemaiiitain accurate data and strong COMMintietition With community partners. Oversee Client Services Coordinate calendar-and services previdedby partner.agenCies Support all aspects of operations including direct services When necessary Oversee the collection and distribution Ofdenations Assist with monitoring facility security and Maintenance Ensure enforcement ofour good neighbor policies Assistwith securing necessary resources Oversee-collection,input and distribution:nlintakas/summary Sheets/reports Provide.support with community resources atidreferrals. Develop new partnerships with,other agentietirrerderto enhance our current services: Manage program budget Facilitate Resident Advisory Council Meetings: Management Goal Manage Identified Program Staff;Items and VolunteerS,facilitating optimal performance. Manage-and supervise support staff in all of their duties Assist in various aspects ofstaff's.dutieS Assist in coordinating and managing on-site volunteers Assist in coordinating and managing special group events and holiday events Provide crisis/conflict intervention Coordinate trainings and orientations when needed Conduct 90 day;midyear,and annual reviews. EXHIBIT A Community Relations. Goal:Positively•advance Agencies reputation in the broader community: Maintain active involvement with neighbors.and-pregrain partners Maintain active involvement with communitysetWeemganizations Miscellaneous Must participate in.netWorking funetions.and community Meetings. Attend staff'meetings and training:workshops as needed Assist with general duties(stocking supplies,copies,fax,phone calls,etc) Enhance job perferManed by applying tip-to-date-professional.knOwledge.galoo by attending seminars and conferences and ieviewing professional.publieations Perform ad hoe.projects-as appointed by.Simavisor EXHIBIT SITE LEADER—HUNTINGTON'PEACH NAVIGATION CENTER Job Description introduction:Tbe:Bittergeney Services Site Leader is responsible tor Overseeing,services and netivitiesut Huntington Beach Navigation Center.Dependability,responsibility,and the ability to communicate effectively and respectftifty are mandatory skills Ability ttysiOrk effectively with a diverse population,plan,organize and prioritize duties,maintain a positive,pi ordg$;00 and safe environment while on duty,and establish and Maintain effective Working relationShipS With:OtherS This position requireS a flexible work schedule including some weekend,morning and evening and holiday Shifts.This position reports directly to Huntington Beach Navigation Center Manager,Fluency in Spanish is a significant value. Qualifications;Possess a high level of tolerance and understanding for individuals Who present for services with urgent multiple case Management and health needs.Ability to perform crisis intervention as needed; clearly Comniunicate information and instructions verbally and in written form;maintain a positive, professional and safe environment while on duty;and establish and maintain effective working relationships with others.ASseCiate's Degree preferred btitttotrequired. Shelter Assist in the implementation of all shelter activities 0:enspre quality delivery of Services. Oversee all shelter activities!minding logistics and elient intakes Oversee distribution of services and all program services while on duty Assist in the coordination of Volunteers anxi.0004 services Oversee the organization of supplies and facilities need& Management Goal;Support Identified Program Staff facilitating optimal performance. Suppoit shelter staff during designated shifts Assist in various aspects of staffs duties Assist in coordinating and Managing special group events and holidayeVents Pi Ovide Cl iSiS/confljet intet ventiOa Ceniminticate any Staff or shelter isstieS0 Program Manager. Administratien Goal Oversee administrative duties that Supped progilan services: coordinate-Supply and service needs AsSist With Seettring necessary resources Assist with recOrd keeping and reporting Miscellaneous Attend staff meetings and traiping wrirkShOpsOS needed Assist With general duties(stocking supplies,eopieS,fax,phone callsi etc.) Enhance job perfoimance by applying up-to 4td professional knowledge gamed by attending seminars and conferences and teviewing professional pUblitatiOns, PerfOrM ad hoc prOjects as appointed by Supervisor EXHIBIT A LEfiD HOUSING NAVIGATOR Job Description Job Description lntraduction:The Lead.Housing Navigator,under the direction of the Emergency Services Program Manager,is responsible for supporting the navigation team The Navigation team work directly with clients in.einergency shelter and are responsible for performing ongoing.needs'assessment,.petsonal housing plans,support,information,referral'and advocacy for individuals.This position requires strong leadership in supporting a team's successful working relationships.This position Will influence and recognize positive behavior changes-and will:identify problems and obstacles and create solirtions to help address them. Qualifications:Associate's Degree and at least 2 years of direct life experience working with.long-term homeless,low income;and diverse populations.and have a working knowledge:of mental health and:addiction issues:Possess a high level.of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs:Ability to perform crisis iintervention as.needed;clearly communicate information and instructions veibally:and in Written form;maintain a;positive,professional and safe environment while on duty;and establish and maintain effective working relationships with others.Valid CA driver's license,'proof of insurance andreliable vehicle is required.Management experience preferred. Staff Manage day-to-day operations of Housing Navigatoi-teams,objectives.and housing plans;. Maintains'a limited caseload Conducts weekly case confeiencing and monthly ease file audits to assure participants records are complete and accurate. Make referrals.to supportive services such as job developers,social workers and:health.came providers as deemed.necessary May Make.home:arid.field'visits Provide supportive advocacy for clients;provides crisis intervention,if needed, Receive,review,end process.financial assistance requests as'needed Provide training;supervision,and problem-solving guidance for difficult cases Documentation •Oversee the:consisteney.of documentation standards as set forth by the.progratn.contract and program policies •Oversee accurate.and"complete data into HMI.S ©vetsee consistency of confidential hard copycase.files with all relevant documentation in the appropriate section EXHIBIT A HOUSING.NAVIGATOR—HUNTINGTON BEACH NAVIGATION CENTER Job Description Introduction:The HouSing Navigator provides assistance to individuals that are literally homeless.This assistance includes an individualized assessment of needs,followed by provision.of targeted services focused on returning individuals to permanent housing as quickly as possible.The Navigator will.conduct an assessment,determine eligibility,enter assessment into Central Entry System for prioritization and linkage to housing provider,help client obtain documents required for housing placement,provide individuals with employment guidance:and community resources. Qualifications:Associate's Degree and.at least 2 years Of direct life experience working With long-term homeless,low income,and diverse populations and have a working knowledge of mental health.and addiction .issues.:Possess a high.level of tolerance and understanding,for individuals who.present for services with urgent multiple case management and health needs.Ability to perform crisis intervention as needed;clearly communicate information and instructions verbally and ia written form;maintain a positive,professional and safe envuomnent while on duty;.and;establish and maintain effective working relationships with others.Valid: CA driver's license,proof of insurance and-reliable vehicle is required. Year Round Emergency Shelter Program Services Conduct diversion interviews Manage intake process :Maintain intake area and ensure daily forms arid supplies are stockedand ready for new intakes' Supportive Services Provide'assessment for client Within seven days.of entering shelter: Determine eligibility and enter assessment into Central Entry System for prioritization and linkage.to housing provider Assist client with obtaining documents required.for housing placement While client is-at the shelter provide employment linkage,benefits establishment linkage to community providers for.substance abuse,priniary.and mnental health care,and all other services needed to assist clients'in reaching their stabilization goals While client at the shelter provide strengths based case management and.service_cooidinationdesigned to assist clients in obtaining and maintaining stable housing Conduct crisis and:Tisk assessments in consultation.with supervisor and case management team. Provide crisis intervention.services focused oh:enhancing the client's' ability to independently problem solve, utilize effective copingskills,and manage arid self-coordinate own care Provide warm hand off to selected.housing provider ensuring a smooth transition from the shelter into°housing. Documentation .Maintain documentation standards as-set forth by the program contract and program policies Complete progress notes on every meeting with client Input accurate and complete-data'into:HMI.S and update snapshots to reflect client progress Maintain confidential hard copy case files with all.relevant documentation iir.the appropriate section LOGISTICS COORDINATOR—HUNTINGTON BEACH NAVIGATION CENTER Job Description Introduction:The Logistics Coordinator is responsible for providingsupportive services and logistical:support • to Huntington Heath Navigation Center during-designated shifts.This position requires a.flexible work schedule including-some weekend,morning:and evening and:holiday shifts. EXHIBIT A 1 This position.reports directly to Huntington Beach Navigation Center Program Manager.Dependability;. responsibility,and the ability to communicate effectively and respectfully are mandatory skills.Fluency in Spanish'is•a significant value. Qualifications:Possess a high level of tolerance andunderstanding for individuals who present for services with.urgent multiple case management and health needs.Ability to.:perform~crisis intervention.as needed; clearly communicate'information and instructions.verbally and in written fonn;maintain a positive, professional'and safe environment while on duty;and establish and maintain effective working relationships with.others. Shelter Support Assist in the implementation.of all shelteractiVities to ensure quality delivery of services. Assist with shelter maintenance Responsibie:for cleanliness andsafety of facility including emptying trashcans:and cleaning all areas of the shelter,including dorms,,kitchens and restrooms: Assist with.receiving and verifying orders from vendors,completing tally sheets Post and update signs and service calendars Audio Equipment set up and monitoring Assist in the organiization of supplies and facilities needs Miscellaneous Assist With client services and program activities if necessary Complete ad hoc projects as appointed by Supervisor EXHIBIT A OVERNIGHT LOGISTICS COORDINATOR—HUNTINGTON.BEACH NAVIGATION CENTER Job Description Introoductien:The Overnight Logistics Coordinator is responsible.for providing supportive services and Iogistical support to Huntington Beach Navigation Center.during overnight shifts,This position requites a flexible Work.schedule.including some Weekend,Maiming and evening,and holiday,shifts. This position reports-directly to Huntington Beach Navigation Center Program Manager:Dependability, responsibility,and the ability to communicate effectively and respectfully are mandatory skills.Fluency in Spanish is a.significant.value.Because of the nature of the shift,this position must be able to operate as site supervisor at tunes;and be able to coirimunicate effectively after hours With the Progiain.Manager if absolutely' necessary. Qualifications:.Possess a high level oftolerance and understanding for individuals who present..forservices. with urgent multiple case management and health needs,.Ability to perform crisis:intervention as needed;, clearly communicate information and instructions verbally and.in Written form;maintain a positive, professional and safeenvuonment While on duty,and establish:and maintain effective Working relationships with others. Shelter Support Assist:in the implementation of all shelter activities:to.ensure quality delivery of Services. Assist with shelter maintenance: Responsible for cleanliness and Safety-of facility including emptying trash cans and-cleaning all:areas of the shelter,.including donns,.kitchens:and restrooms. Assist with receiving and verifying orders ffait vendors,completing tally-:sheets Post and update sighs and service calendars Audio.Equipment setup and.monitoring Assist in.the of ganization,of supplies and facilities needs Miscellaneous Assist with client services and program activities if iiecessaiy Complete adhocprojects as appointed by Supervisor EXHIBIT A B. SHELTER:CLIENT RULES Huntington.Beaeh Navigatioir,Geitter Shelter Expectations Welcome to our shelter program.We hope your stay with us allows;you to begin your path to ending your homelessness..To ensure that all'.guests are able to comfortably work toward that:goal, the following expectations need to be followed while on the shelter property,.on any program shuttle, as well as the immediate vicinity,of the shelter or drop=off location. All guests are.asked to read and initial each of the following seetibns as an acknowledgement that they understand what is expected of them while:enrolled in the program: 1. Demonstrate responsibility for yourself,your actions,and yourhousing.plan.. 2. Guests are, expected to actively work their housing plan. By sighing these expectatiopss,. you understand that you are not guaranteed housing by enrolling.in.this..program,and that your continued enrolhnent is contingent on the work.you complete with your 1-lousingNavigator,'The goal is to get you connected.to.housing.resources as quickly as possible..You Will be expected to Meet regularly with your Housing Navigator at.scheduled times to discuss yotir:housing.plans. Part of your Housing Plan will be for you to identify tasks that you need to complete:in order to achieve your goal:of securinghousutg.Your progress toward this goal,will be reviewed-.at 30-day increments,with formal extension requests required-after 6 months. 3. Follow all health and safety policies,.These policies.include,but are not limited to: •• When a new guest enters the 'program they are required to shower and submit: any clothing/bedding items.'te be.laund'ered orheat treated. A Guests are expected to maintain their'hygiene (including .changing into clean clothes when- possible),laundry once'a week and showering at least twice a week. o Due to.cOVID-19,all guests are expected to wear masks.if observed having any symptoms..-Of illness,and must agree to temperature checks if asked:Social.distancing protocols may also be enforcedthat ail guests must follow. O Every,guest willbe assigned a.laundryday.Guests will be.expected.to bag their dirty'clothes and bundle their bedding_ on this day to help streamline laundry services, Laundry.should be: submitted to.staff for cleaning by9:00 AM on this day. d Guests are expected to maintain the safety of the sleeping.area by straightening their beds when not in use. Personal items at the.bed must be able;to fit in the supplied indoorstorage.In addition, each guest will be permitted to keep 1-2 pairs of shoes under the bed. No additional personal items may be kept behind,under or in the aisles next to your bed.No barriers of any kind may be raised without.explicit permission from:the.management team.Wateris.atlowed in the dorms but no open or;perishable food or other liquid-drinks may be brought to.the bed area at anytime. • All prescription medication must be recorded with Staff and.stored in your-indoor bin in its original labeled container.Pills or medication NOT matching.the original labeled container EXHIBIT A may be confiscated. No,marijuana will be allowed beyond the security cheek point at anytime. Medical marijuana may only be stored in your outdoor bin with a valid Medicinal..Use Card and must be 8 ot or less. . e Every guest is supplied-2 indoor under-the-bed bins(or equivalent)and.I outdoor-bin.Outdoor bins are accessible only duringthe designated and posted times.Trash and recycling maynot be brought onto the property:Guests may only use the bins that were assigned to them by'staff.All bins must..be able to.properly close and latch,.and they should be.placed on top.of the beds when the.bed is not in-use so staff can sweep and mop underneath. 4. Current guests of the progratn.May use this location as a mailing address.Mate note,however,that after a guest exits, it becomes their responsibility to:fill out a change of address form With the post office.Any mail that is delivered.to the site after a guest has left the program will be sent back to the post office as"Return to Sender". Mail will.be kept at the front desk, along with important program notices.or messages from staff:Upon signing in each d„ay,'the guest's name.will have a mark next to it signifying that there is unclaimed.mail.or Messages, .8. For your comfort and safety, all gues%are expected to abstain from behavior that is disruptive acid unacceptable to others. Examples :include verbal .harassment, physical harassment, excessive profanity, possessing weapons (or items.that.may be perceived as weapons) or contraband, drug dealing,,drug/alcohol.use,theft,etc.Additional examples of items considered contraband can beinade available upon request,Serious offenses include but are not limited to:possession of weapons or hard narcotics; use of racial slurs, sexual harassment including nudity or obscenejsexual behavior;:setting fires,threats or violent behavior,.,and.any other inappropriate physical contact.Serious violations may resultin:an immediate exit from the shelter.If you are asked to leave,you must leave without incident in order to be eligible for a return to the program in the.ftittire.If a driver is available, you Maybe transported to an approved drop off location if it is deemed by management as safe to do so. 6. If a guest's behavior is extremely disruptive and staff or security asks you to step outside or remove yourself-from an area so you may calm down,you are expected to comply with this request.This:is for your benefit,andyou maybe.able-to rejoin the group when your behavior is no longer a disruption to the.other.shelter guests. 7. Guests are expected to return each night before the posted curfew unless allowed special consideration by Management (ex . for work or school). Guests are not allowed to miss two consecutive nights or.more than 2 nights in any calendar month without clearing the absence-with their Housing Navigator..Guests,are expected to sign-in daily, and may not.sign or hold beds for otlieis, The.program manager may grant excused nights out of the shelter upon request if deemed necessary.and appropriate. 8. Photo ID's are required of all registered.guests for safety purposes..If you do not have a:California State ID the MH Staff Will. assist you in acquiring an ID within the first few days 'after enrollment..Mercy House May take photon and thumbprints to produce program ID's for guests if necessary.By entering this program,you give your consent to this.A.photo.ID of some sort is also required:to-receive a bath towel.and is also-used When waiting in the dinner line(a loaner ID May be created for you in the interim if you do not yet have one). - 9. Out of respect for,.and.to protect the privacy of our staff and.guests,.no audio/video-recording Or taking of.photon is.permitted.on premises, except by the expressed permission from Management io For your safety,this site may incorporate closed-circuit surveillance cameras as part of its.security system. There are no cameras installed in any restrooms or showers. Any footage captured it used only for safety and security purposes anti-limy be shared with law enforcement as part of an active investigation.No footage will be shared.with the:general public. EXHIBIT A 11..'Smoking and vaping are permitted in the designated outdoor snidkirig area only. No drugs; ,paraphernalia,.alcohol, or marijuana(recreational or Medicinal) will lie permitted in.or around the shelter.,Anything containing,TI-C(with or without a prescription)will not be allowed, 12: Attend resident meetings and contribute to the community, 13, All guests are expected to be Good Neighbors of the community in which they are served,,and have an obligatioirto comply with all state and local laws and ordinances and behave in a courteous manner at all:times, including'while traveling to and from the.property.Complaints from residents,"business owners;or public officials may result-in expulsion from Mercyl-Muse Programs. 14.. .In Wei to remain Good •Neighbors; all guests are expected to use the provided shuttles for transportation on to and off of the property, unless they have a personal vehicle. or utilize a rideshare%taxi"service. We practice"a "strict no-.walk-up/no-bike-up policy. Guests are expected to remain on the property at all tinies unless When leaving for the day.Violation of this expectation may result in an immediate exit: 15. Guest vehicles may be parked On;shelter property at the owner's tisk and liability,in designated areas, once the vehicle. is .registered With the program, A valid license, registration, and insurance:are required in the mine of the guest.RVs(Recreational Vehicles)ate not permitted on-site. Guests with bicycles must use the bicycle racks on the shuttle buses and allow•Mercy House drivers to secure them on the rack.Guests are oily allowed one bike pet person and are not allowed to store spare bike parts-unless they fit in the outdoor bin.All bicycles brought onto theproperty.must be.registered and photographed.All vehicles,including bicycles,must be operable. Abandoned or inoperable vehicles Nvill be.subject to tow at the owner's expense. 16. Several areas on site are restrictedto staff and security only,Guests arenot allowed to enter any areas. other than the:common areas, dorms:and restrooms without appointment or explicit permission from the management team.If signage is posted designating an area as"Staff:thily",guests are expected to respect the boundary. 17. There may be areas specific to men; women, non-binary guests, and. couples. Please respect the privacy of others. Guests are not allowed to.enter any sleeping area"other than the one:they were assigned at intake. 18. Guests are expected to respect the rest and sleep of their neighbors.When lights ate off,indeer voices :should be used to limit distractions and not•disturb their rest. Likewise,guests are not allowed to use bright lights or play musiclwatch videos with"sound in the dorms after lights out. 19. Although we'respect everyone's right to privacy, we reserve the right to pat down and search all persons as a precaution against any potential security risks. Guests will be informed of items not, allowed at the shelter.If those items are found on site they May be confiscated and destroyed.Guests must agree to be searched any time they access their outside bins,bikes,vehicles,or any area deemed "unsearched", 20. Approved pets,Service Animals and.ESAs must be registered and:cleared ahead of time Withprogram -management'Clients are limited to no-mare-than one animal(with the possible exception of service: animals), and the animal must be,present with the client at.the time of intake: All pet owners must agree to and fellow the guidelines provided in the Anhnal•Expectations,.which is a separate document "that will be given upon entry of the:animal into the shelter. 21. l'4eithei 'Mercy House nor any of its vendors-ate in any way-responsible or liable for lost, stolen,or damaged'items that guests bring onto:the premises: Guests are encouraged to keep valuable items. close and guarded and are asked to turn in any found items to'the front desk: We recommend that those who use the supplied charging stations have their electronics clearly marked or customized for easy identification. EXTIIBIT A 22. Cash..is never.to be given to Staff,Volunteers,or Interns at ANY time: 23. It"is our desire to never deny shelter or services to:our guests, however, in the case that.behavior becomes,a health.or'safety flak,Shelter Management can expel or prevent any guests from staying:at the shelter:Any conflicts between guests should be brought to the attention ofthe.staff immediately. 24. Any guests who.exit will have 7_days(One'week) to pick up.any items left on-site before they'are discarded. Guests must call and'speak to a site leader or program manager to schedule a pickup. 25. We wish to keep open communication between Mercy House and our guests. Each shelter has a grievance binder at-the front desk which contains our Grievance Policies.and forms. We ask that any issues be brought to our attention first through informal processes, _so that we can address them quickly as they occur.For this reason every site also has a suggestions.box for you to leave comments or complaints:If"anypart of the:program,staff or services"is lacking,please do not hesitate to notify management immediately byspeaking to the on-duty site leader .or manager.If appropriate;"you May also choose to complete a"Request for Consideration"form,to describe issues that you would like to see resolved. If after speaking to staff and completing a:"Request for Consideration":form,you'feel the matterbas not been resolved;you Will find acopy ofthe formal Grievance Foriu in this binder.. 26. Any guest'that does trot follow these.expectations is jcopardiziing their ability to accomplish their housing plan and may be exited.from.-the "shelter, Because everyone can Make a mistake; When an expectation is not met the staff will clarifyy any.misunderstanding.ofthe expectation and discuss ways that each guest can avoid further violations..If the violations continue,staff will meet with the guest to create an action plan in support of the client getting back on-track With their: Housing goals and meeting the program expectations; Guests who have five action plans and continue to violate these expectations Will be exited from the shelter. Likewise, if a guest..receives three actin plans for the same:violation and continues the same behavior,they maybe exited:from the program as well. As a result ofinitialingthese expectations'and,signing this form,I understand that.expectations,health,and safety policies may change as necessary and:that:.i will be informed of these changes and lam required to abide by any amended.policies. EXHIBIT A C. VOLUNTEER POLICIES Emergency Shelter Volunteer'Policies 1, Each volunteer must maintain a chin.commitment to professional conduct. Volunteers of the Emergency Shelter are expected to maintain the:highest level of moral, ethical, and professional conduct while at the site. Volunteers will not engage in verbal abuse,.inappropriate jokes and -stories,and or any type Of inappropriate.interaction with Emergency Shelter staff or clients: 2. Relationships with Clients. Volunteers are prohibited.from:developing dual relationships with any clients they meet through their volunteer involvement at the Emergency Shelter. Examples of dual relationships include(but are not.timited'to)avolunteer entering into a business,romantic,or sexual relationship with.a Client.Solicit ng clients.for your business is strictly prohibited.Volunteers are not allowed to be named as having authority to make decisions for a.client under any type Of power of attorney.or:other legal procedure: 3. Food and Other Substances.Volunteers will:not consume any food items or drinks supplied by the Emergency Shelter while volunteering: Food and drinks-are purchased solely for the consumption of the.horneless'Clients.Volunteers must also commit:to not.consuming any type of illicit drugson the property while volunteering.Volunteers who appear to be.tinder the`influence of any substance that impedes their ability.to perform their duties safely and efficiently niay be turned away. 4. Discrimination.Volunteers will not discriminate against any client.They will not judge.an individual based on their race, disability, religious preference, sexual orientation;color,.age, veteran status, citizenship,ancestry,national origin.or gender. 5. Volunteer Boundaries. Volunteers are not permitted to loan or give,money to clients,should not meet with clients outside of the Emergency Shelter without permission:from program staff,and are 'not allowed to drive clients in their vehicles.. 6. Commitment.The. Emergency Shelter is reliant upon the work of volunteers. This.commitment should be taken seriously. If a volunteer misses a shift without removing themselves from the: schedule and giving.notice,the volunteer maybe limited or restricted from volunteering. EXHIBIT A COVID-19 Specific"Volunteer Policies TO maximize safety and minimize risk Of exposure for volunteers and shelter residents Mercy House will be implementing the following policies and procedures around volunteering it our shelter programs. Prevent the spread of COVID-19' • Social distancing.must-be maintained for all volunteer groups.. o Masks will be provided to volunteers and will be required while volunteering: 6 Volunteers will complete a health screening prior to starting their volunteer shift.This screening will include a..temperature check and an.assessment for symptoms of COVIQ-19: e Volunteers during this time will be.'asked to select a primary shelter to volunteer with..Should a volunteer want to change the site they volunteer with then will be asked to wait14 days from their last shift to change to a.different location. m The size of volunteer groups serving at shelters will beliniited based on the size of the shelter. For shelters with capacity under.100,,volunteer groups-will lie limited to at most 5 volunteers. For shelters with capacity of 100 or larger,groups will be limited to at niost.10 volunteers What happens if a person shows symptoms of:COVID-19? a If volunteers are symptomatic,or have a temperature higher than 100.3F they will be asked to stay home,and not return to volunteer for at:least 14 days:if a symptomatic volunteer'is a part of a group, the group members.who have had contact will that volunteer will also be asked to refrain from volunteering for 14 days. a Volunteers will be;asked to notify Mercy House if they test positive for COVID-19. o. In the case that a site has a positive test for COVID-19 among either clients or staff, volunteer opportunities will be placed on hold for 14 days. What if Pm at:high risk due to COMA.9? Volunteers who.ere 65 or older or arc immunocempromised will be eaked.to find alternative spaces to volunteer with Mercy House for the time being.Please.contact Vanessa Rios at 7.14-836-7188 x;172 to explore opportunities. EXHIBIT.A EXHIBIT"B" 1 Exhibit 13 Exhibit B FY 2023-24 Annual Operating Budget Annual Operating Costs FY 2023-24 Budget Personnel Cost �_, ' • Pro.ram Mana•er $ 79,248.00 Site Leaders $ 177,069.75 Housin• Navi•ation Team $ 342,087.20 Overni•ht Lo•istics Coordinators $ 164,691.15 Call Center/ Intake Specialist $ 49,530.00 Lo•istics Staff $ 399,417.20 Drivers $ 287,934.40 Safet Coordinators* $ 274,891.50 Total Program Personnel Costs $ 1,774,869.20 Pro.,gramY;a'nd Facility, 1iO$t$" 1 `_. s a,4'4.. rir 7 °7 `, r _).,r Replacement Reserves (furniture, bedding, etc.) $ 10,000.00 Utilities $ 25,000.00 Maintenance / Pest Control $ 8,000.00 Security Guards $ 446,760.00 Supplies $ 70,000.00 Pet Services $ 30,000.00 Meals, Snacks and Bevera•es $ 534,575.00 Shuttle Leases $ 48,000.00 Client Services $ 10,000.00 Fuel and Repairs $ 60,000.00 _ Total Program/Facility Costs $ 1,242,335.00 POTA'L PROGR'AM 'COST Total Admin Costs $ 452,170.94 nTOTA'LM�HBNC OPERAT1061:'C,OST`�: 7,:3;+ 47`Fs 3;4'69 7,15.14 , 1 , � � r • 4 RD 5/3/2 ® CERTIFICATE OF LIABILITY INSURANCE DATE DIYYYY) /3/2023 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(fes)must have ADDITIONAL INSURED provisions or be endorsed, If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT NAME: Melissa!gnat's Bunham WGB Insurance Solutions PHONE 714-505-7000 FAX INC.Not:714 573-1770 CA Insurance License 0F69771 (Arc.Nc.Ext) 15901 Red Hill Avenue A DRESS: melissa.ignelis o,wgbib,com Tustin CA 92780 INSURER(S)AFFORDINGCOVERAGE NAIC/I INSURER A:Philadelphia Indemnity Insurance Company 18058 INSURED MERCY-1 INSURER s:Berkshire Hathaway Homestate Insurance Company 20044 Mercy House Living Centers, Inc. PO Box 1905 INSURER C: Santa Ana CA 92702 INSURER D: INSURER B INSURER F: COVERAGES CERTIFICATE NUMBER:816091050 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT,TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN,THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES,LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. TR TYPE OF INSURANCE ADDL SUER POLICY EFF POLICY EXP LIMITS INSD WVD POLICY NUMBER (M MMI MIDD/YYYY) IDD/YYYY) A X COMMERCIAL GENERAL LIABILITY PHPK2548587 5/2/2023 5/2/2024 EACH OCCURRENCE $1,000,000 CLAIMS-MADE X OCCUR DAMAGE Ea occUEtt9ncel S 100,000 MED EXP(Any one person) $5,000 PERSONAL&ADV INJURY $1,000,000 GENT AGGREGATE LIMIT APPIJES PER: GENERAL AGGREGATE $2,000,000 X POLICY j af LOC PRODUCTS-COMP/OP AGG $2,000,000 OTHER: $ A AUTOMOBILE LIABILITY PHPK2548587 5/2/2023 5/2/2024 (Ee a Icc der SINGLE LIMIT $1,000,000 X ANY AUTO BODILY INJURY(Per person) $ — OWNED SCHEDULED BODILY INJURY(Per accident) $ AUTOS ONLY AUTOS X HIRED X NON-OWNED PROPERTY DAMAGE $ _.., AUTOS ONLY _ AUTOS ONLY (Per accIdeni) l A X UMBRELLA LIAB X OCCUR PHU0861838 5/2/2023 5/2/2024 EACH OCCURRENCE $4,000,000 EXCESS LIAB CLAIMS-MADE AGGREGATE $4,000,000 DED X RETENTIONS+npnn $ B WORKERS COMPENSATION MEWC441404 2/8/2023 2/8/2024 X AND EMPLOYERS'LIABILITY STATUTE OTH- ER ANYPROPRIETORIPARTNER/EXECUTIVE YI!NI N 1A • E.L.EACH ACCIDENT S 1,000,000 OFFICERIMEMBEREXCLUDED7 I i • (Mandatory In NH) E.L.DISEASE-EA EMPLOYEE $1,000,000 lives.descdbe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $1,000,000 A Professional liability PHPK2548587 5/2/2023 5/2/2024 PerOccurrence!Agg $1000000/$2000000 A D&0/EPLI PHSD1793227 5/2/2023 5/2/2024 Eath Policy Period 3,000,000 DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES(ACORD 101,Additional Remarks Schedule,may be attached If more space Is required) Abuse/Molestallon- Policy Number:PHPK2548587;Carrier.Philadelphia Indemnity;Limits:Each Abusive Conduct$1,000,000/Aggregate$2,000,000 Umbrella Liability Schedule of Underlying:General Liability Policy:PHPK2548587;Auto Liability Policy:PHPK2548587;Professional Liability Policy: PHPK2548587 Certificate holder Is named as additional Insured on the General Liability per attached PI-GLD-HS(10/11)as regt mb gip AStT'O NW&to the terms and conditions of the policy. Waiver of Subrogation applies to the General Liability per attached CG24040509 See Attached... G CERTIFICATE HOLDER CANCELLATION i'A Ate• ES CITY Ai t ORNEY L,1 SHOULD ANY OF THE ABOV�(a ®tjB 1 �CIDI�STLIrLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. City of Huntington Beach 2000 Main St AUTHORIZE EPRESENTATIVE Huntington Beach CA 92646 1 ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2016/03) The ACORD name and logo are registered marks of ACORD AGENCY CUSTOMER ID: MERCY-1 ' LOC#: A D® ADDITIONAL REMARKS SCHEDULE Page 1 of 1 AGENCY NAMED INSURED Burnham WGB Insurance Solutions Mercy House Living Centers,Inc. PO Box 1905 POLICY NUMBER Santa Ana CA 92702 CARRIER RAW CODE EFFECTIVE DATE: ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: 25 FORM TITLE: CERTIFICATE OF LIABILITY INSURANCE Certificate Holder Vesting:The City of Huntington Beach,Its agents,officers,employees and volunteers Primary and Non-Contributory applies on the General Liability per attached endorsement ACORD 101 (2008/01) ©2008 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD , • PHPK2548587 PI-GL-005(07/12) THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED PRIMARY AND NON-CONTRIBUTORY INSURANCE This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART SCHEDULE Effective Date: 05/02/2023 Name of Person or Organization(Additional Insured): City of Huntington Beach, Its officers, elected or appointed officials, employees, agents and volunteers SECTION II—WHO IS AN INSURED is amended to include as an additional Insured the person(s)or organization(s)shown In the endorsement Schedule, but only with respect to liability for"bodily injury," "property damage"or"personal and advertising injury"arising out of or relating to your negligence in the performance of"your work"for such person(s)or organization(s)that occurs on or after the effective date shown in the endorsement Schedule. This insurance is primary to and non-contributory with any other insurance maintained by the person or organization (Additional Insured), except for loss resulting from the sole negligence of that person or organization. This condition applies even if other valid and collectible insurance is available to the Additional Insured for a loss or"occurrence"we cover for this Additional Insured. The Additional Insured's limits of insurance do not increase our limits of insurance,as described in SECTION III—LIMITS OF INSURANCE. All other terms, conditions, and exclusions under the policy are applicable to this endorsement and remain unchanged. Page 6 of 6 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. POLICY NUMBER: PHPK2548587 • COMMERCIAL GENERAL LIABILITY CG 24 04 05 09 WAIVER OF TRANSFER OF RIGHTS OF RECOVERY • AGAINST OTHERS TO US This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART SCHEDULE Name Of Person Or Organization: As Required By Written Contract Information required to complete this Schedule,If not shown above,will be shown in the Declarations. The following is added to Paragraph 8, Transfer Of Rights Of Recovery Against Others To Us of Section IV—Conditions: We waive any right of recovery we may have against the person or organization shown in the Schedule above because of payments we make for injury or damage arising out of your ongoing operations or "your work" done under a contract with that person or organization and included in the "products- completed operations hazard". This waiver applies only to the person or organization shown in the Schedule above. CG 24 04 05 09 ©Insurance Services Office, Inc.,2008 Page 1 of 1 13 , WORKERS COMPENSATION AND EMPLOYERS LIABILITY INSURANCE POLICY WC 99 04 02 C (Ed. 9-14) WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT-CALIFORNIA We have the right to recover our payments from anyone liable for an injury covered by this policy.We will not enforce our right against the person or organization named in the Schedule. (This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us.) You must maintain payroll records accurately segregating the remuneration of your employees while engaged in the work described in the Schedule. The additional premium for this endorsement shall be 5% of the applicable manual premium otherwise due on such remuneration subject to a policy maximum charge for all such waivers of 5% of total manual premium. The minimum premium for this endorsement is $350. This agreement shall not operate directly or indirectly to benefit anyone not named in the Schedule. Schedule Person/Organization: City of Huntington Beach, its agents, officers,employees, and volunteers Job Description: Grant Requirement Waiver Premium: 350.00 Payroll Subject Class State to Waiver 8804 CA 1.00 This endorsement changes the policy to which it is attached and is effective on the date issued unless otherwise stated. (The information below is required only when this endorsement is issued subsequent to preparation of the policy.) Endorsement Effective: 02/08/2023 PolicyNo.:MEWC441404 Endorsement No.: Insured: Premium$ Insurance Company:Berkshire Hathaway Homestate Ins Co Countersigned by WC 99 04 02 C (Ed. 9-14) Policy No. PHPK2548587 Pl-GLD-HS(10/11) THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. GENERAL LIABILITY DELUXE ENDORSEMENT: HUMAN SERVICES This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE It is understood and agreed that the following extensions only apply in the event that no other specific coverage for the indicated loss exposure is provided under this policy. If such specific coverage applies,the terms,conditions and limits of that coverage are the sole and exclusive coverage applicable under this policy,unless otherwise noted on this endorsement. The following Is a summary of the Limits of Insurance and additional coverages provided by this endorsement. For complete details on specific coverages,consult the policy contract wording. Coverage Applicable Limit of Insurance Page# Extended Property Damage Included 2 Limited Rental Lease Agreement Contractual Liability $50,000 limit 2 Non-Owned Watercraft Less than 58 feet 2 Damage to Property You Own,Rent,or Occupy $30,000 limit 2 Damage to Premises Rented to You $1,000,000 3 HIPAA Clarification 4 Medical Payments $20,000 5 Medical Payments—Extended Reporting Period 3 years 5 Athletic Activities Amended 5 Supplementary Payments—Bail Bonds $5,000 5 Supplementary Payment—Loss of Earnings $1,000 per day 5 Employee Indemnification Defense Coverage $25,000 5 Key and Lock Replacement—Janitorial Services Client Coverage $10,000 limit 6 Additional Insured—Newly Acquired Time Period Amended 6 Additional Insured—Medical Directors and Administrators Included 7 Additional Insured—Managers and Supervisors(with Fellow Included 7 Employee Coverage) Additional Insured—Broadened Named Insured Included 7 Additional Insured—Funding Source Included 7 Additional Insured—Home Care Providers Included 7 Additional Insured—Managers,Landlords,or Lessors of Premises Included 7 Additional Insured—Lessor of Leased Equipment Included 7 Additional Insured—Grantor of Permits Included 8 Additional Insured—Vendor Included 8 Additional Insured—Franchisor Included 9 Additional Insured—When Required by Contract Included 9 Additional Insured—Owners,Lessees,or Contractors Included 9 Additional Insured—State or Political Subdivisions Included 10 Page 1 of 12 Includes copyrighted material of Insurance Services Office, inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) Duties in the Event of Occurrence,Claim or Suit Included 10 Unintentional Failure to Disclose Hazards Included 10 Transfer of Rights of Recovery Against Others To Us Clarification 10 Liberalization Included 11 Bodily Injury—Includes Mental Anguish Included 11 Personal and Advertising Injury--includes Abuse of Process, Included 11 Discrimination A. Extended Property Damage SECTION I--COVERAGES, COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY,Subsection 2. Exclusions, Paragraph a.Is deleted in its entirety and replaced by the following: a. Expected or Intended Injury "Bodily injury"or property damage"expected or intended from the standpoint of the insured. This exclusion does not apply to"bodily injury"or"property damage"resulting.from the use of reasonable force to protect persons or property. B. Limited Rental Lease Agreement Contractual Liability SECTION I—COVERAGES, COVERAGE A. BODILY INJURY AND PROPERTY DAMAGE LIABILITY,Subsection 2. Exclusions,Paragraph b. Contractual Liability is amended to include the following: (3) Based on the named insured's request at the time of claim,we agree to indemnify the named insured for their liability assumed in a contract or agreement regarding the rental or lease of a premises on behalf of their client, up to$50,000. This coverage extension only applies to rental lease agreements. This coverage is excess over any renter's liability insurance of the client. C. Non•Owned Watercraft SECTION I—COVERAGES, COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY, Subsection 2. Exclusions, Paragraph g. (2)is deleted in its entirety and replaced by the following: (2) A watercraft you do not own that is: (a) Less than 58 feet long;and (b) Not being used to carry persons or property for a charge; This provision applies to any person,who with your consent, either uses or is responsible for the use of a watercraft. This Insurance is excess over any other valid and collectible insurance available to the insured whether primary,excess or contingent. D. Damage to Property You Own, Rent or Occupy SECTION I—COVERAGES,COVERAGE A BODILY INJURY AND PROPERTY DAMAGE Page 2 of 12 Includes copyrighted material of insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS (10/11) LIABILITY, Subsection 2. Exclusions, Paragraph j. Damage to Property, Item(1)is deleted in its entirety and replaced with the following: (1) Property you own, rent,or occupy, including any costs or expenses incurred by you,or any other person,organization or entity,for repair, replacement, enhancement, restoration or maintenance of such property for any reason, including prevention of injury to a person or damage to another's property, unless the damage to property is caused by your client,up to a$30,000 limit. A client is defined as a person under your direct care and supervision. E. Damage to Premises Rented to You 1. If damage by fire to premises rented to you is not otherwise excluded from this Coverage Part, the word'fire"is changed to"fire,lightning, explosion, smoke,or leakage from automatic fire protective systems"where it appears in: a. The last paragraph of SECTION I—COVERAGES, COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY, Subsection 2. Exclusions; is deleted in its entirety and replaced by the following: Exclusions c.through n.do not apply to damage by fire,lightning,explosion,smoke,or leakage from automatic fire protective systems to premises while rented to you or temporarily occupied by you with permission of the owner.A separate limit of insurance applies to this coverage as described in SECTION Ill—LIMITS OF INSURANCE. b. SECTION III—LIMITS OF INSURANCE, Paragraph 6. is deleted in its entirety and replaced by the following: Subject to Paragraph 5. above,the Damage To Premises Rented To You Limit is the most we will pay under Coverage A for damages because of"property damage"to any one premises,while rented to you,or in the case of damage by fire, lightning, explosion, smoke, or leakage from automatic fire protective systems while rented to you or temporarily occupied by you with permission of the owner. c. SECTION V—DEFINITIONS, Paragraph 9.a., is deleted in its entirety and replaced by the following: A contract for a lease of premises.However, that portion of the contract for a lease of premises that indemnifies any person or organization for damage by fire, lightning, explosion,smoke,or leakage from automatic fire protective systems to premises while rented to you or temporarily occupied by you with permission of the owner is not an "insured contract"; 2. SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS,Subsection 4.Other Insurance, Paragraph b. Excess Insurance,(1)(a)(ii) is deleted in its entirety and replaced by the following: That is Insurance for fire,lightning, explosion,smoke, or leakage from automatic fire protective systems for premises rented to you or temporarily occupied by you with permission of the owner; 3. The Damage To Premises Rented To You Limit section of the Declarations is amended to the greater of: Page 3 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with Its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) a. $1,000,000;or b. The amount shown in the Declarations as the Damage to Premises Rented to You Limit. This is the most we will pay for all damage proximately caused by the same event,whether such damage results from fire,lightning,explosion,smoke,or leaks from automatic fire protective systems or any combination thereof. F. HIPAA SECTION I—COVERAGES, COVERAGE B PERSONAL AND ADVERTISING INJURY LIABILITY, is amended as follows: 1. Paragraph 1. Insuring Agreement is amended to include the following: We will pay those sums that the insured becomes legally obligated to pay as damages because of a"violation(s)"of the Health Insurance Portability and Accountability Act(HIPAA). We have the right and the duty to defend the insured against any"suit,""investigation,"or"civil proceeding" seeking these damages. However,we will have no duty to defend the insured against any"suit" seeking damages,"investigation,"or"civil proceeding"to which this insurance does not apply. 2. Paragraph 2. Exclusions is amended to include the following additional exclusions: This insurance does not apply to: a. Intentional,Willful, or Deliberate Violations Any willful, intentional, or deliberate"violation(s)"by any insured. b. Criminal Acts Any"violation"which results in any criminal penalties under the HIPAA. c. Other Remedies Any remedy other than monetary damages for penalties assessed. d. Compliance Reviews or Audits Any compliance reviews by the Department of Health and Human Services. 3. SECTION V—DEFINITIONS is amended to include the following additional definitions: a. "Civil proceeding"means an action by the Department of Health and Human Services(HHS) arising out of"violations." b. "Investigation"means an examination of an actual or alleged"violation(s)"by HHS. However, "investigation"does not include a Compliance Review. c. "Violation"means the actual or alleged failure to comply with the regulations included in the HIPAA. Page 4 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) G. Medical Payments—Limit Increased to$20,000, Extended Reporting Period If COVERAGE C MEDICAL PAYMENTS is not otherwise excluded from this Coverage Part: 1. The Medical Expense Limit Is changed subject to all of the terms of SECTION III-LIMITS OF INSURANCE to the greater of: a. $20,000; or b. The Medical Expense Limit shown in the Declarations of this Coverage Part. 2. SECTION I—COVERAGE, COVERAGE C MEDICAL PAYMENTS,Subsection 1. Insuring Agreement,a.(3)(b)is deleted in Its entirety and replaced by the following: (b) The expenses are incurred and reported to us within three years of the date of the accident. H. Athletic Activities SECTION I—COVERAGES, COVERAGE C MEDICAL PAYMENTS, Subsection 2.Exclusions, Paragraph e.Athletic Activities is deleted in its entirety and replaced with the following: e. Athletic Activities To a person Injured while taking part in athletics. I. Supplementary Payments SECTION I—COVERAGES,SUPPLEMENTARY PAYMENTS-COVERAGE A AND B are amended as follows: 1.b.is deleted in its entirety and replaced by the following: 1. b. Up to$5000 for cost of bail bonds required because of accidents or traffic law violations arising out of the use of any vehicle to which the Bodily Injury Liability Coverage applies.We do not have to furnish these. 1.d.is deleted In Its entirety and replaced by the following: 1. d. All reasonable expenses incurred by the insured at our request to assist us in the investigation or defense of the claim or"suit", including actual loss of earnings up to$1,000 a day because of time off from work. J. Employee Indemnification Defense Coverage SECTION I—COVERAGES, SUPPLEMENTARY PAYMENTS—COVERAGES A AND B the following is added: We will pay, on your behalf, defense costs incurred by an"employee" in a criminal proceeding occurring in the course of employment. The most we will pay for any"employee"who is alleged to be directly involved in a criminal proceeding is$25,000 regardless of the numbers of"employees,"claims or"suits"brought or persons or organizations making claims or bringing"suits. Page 5 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) K. Key and Lock Replacement—Janitorial Services Client Coverage SECTION I—COVERAGES,SUPPLEMENTARY PAYMENTS—COVERAGES A AND B Is amended to include the following: We will pay for the cost to replace keys and locks at the"clients"premises due to theft or other loss to keys entrusted to you by your"client," up to a$10,000 limit per occurrence and$10,000 policy aggregate. We will not pay for loss or damage resulting from theft or any other dishonest or criminal act that you or any of your partners,members, officers, "employees", "managers", directors,trustees, authorized representatives or any one to whom you entrust the keys of a"client"for any purpose commit,whether acting alone or in collusion with other persons. The following,when used on this coverage,are defined as follows: a. "Client"means an individual,company or organization with whom you have a written contract or work order for your services for a described premises and have billed for your services. b. "Employee"means: (1) Any natural person: (a) While in your service or for 30 days after termination of service; (b) Who you compensate directly by salary,wages or commissions;and (c) Who you have the right to direct and control while performing services for you;or (2) Any natural person who is furnished temporarily to you: (a) To substitute for a permanent"employee"as defined In Paragraph(1)above,who is on leave;or (b) To meet seasonal or short-term workload conditions; while that person is subject to your direction and control and performing services for you. (3) "Employee"does not mean: (a) Any agent, broker,person leased to you by a labor leasing firm,factor,commission merchant, consignee,independent contractor or representative of the same general character;or (b) Any"manager,"director or trustee except while performing acts coming within the scope of the usual duties of an"employee." c. "Manager"means a person serving in a directorial capacity for a limited liability company. L. Additional Insureds SECTION H—WHO IS AN INSURED is amended as follows: 1. if coverage for newly acquired or formed organizations is not otherwise excluded from this Page 6 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity insurance Company PI-GI_D-HS(10/11) Coverage Part, Paragraph 3.a.is deleted in its entirely and replaced by the following: a. Coverage under this provision is afforded until the end of the policy period. 2. Each of the following Is also an Insured: a. Medical Directors and Administrators—Your medical directors and administrators, but only while acting within the scope of and during the course of their duties as such. Such duties do not include the furnishing or failure to furnish professional services of any physician or psychiatrist in the treatment of a patient. • b. Managers and Supervisors—Your managers and supervisors are also insureds, but only with respect to their duties as your managers and supervisors. Managers and supervisors who are your"employees"are also insureds for"bodily injury"to a co- "employee"while in the course of his or her employment by you or performing duties related to the conduct of your business. This provision does not change Item 2.a.(1)(a)as it applies to managers of a limited liability company. c. Broadened Named Insured—Any organization and subsidiary thereof which you control and actively manage on the effective date of this Coverage Part. However, coverage does not apply to any organization or subsidiary not named in the Declarations as Named Insured, if they are also Insured under another similar policy,but for its termination or the exhaustion of its limits of insurance. d. Funding Source--Any person or organization with respect to their liability arising out of: (1) Their financial control of you;or (2) Premises they own, maintain or control while you lease or occupy these premises. This insurance does not apply to structural alterations, new construction and demolition operations performed by or for that person or organization. e. Home Care Providers—At the first Named Insured's option,any person or organization under your direct supervision and control while providing for you private home respite or foster home care for the developmentally disabled. f. Managers,Landlords, or Lessors of Premises—Any person or organization with respect to their liability arising out of the ownership, maintenance or use of that part of the premises leased or rented to you subject to the following additional exclusions: This insurance does not apply to: (1) Any"occurrence"which takes place after you cease to be a tenant in that premises; or (2) Structural alterations, new construction or demolition operations performed by or on behalf of that person or organization. g. Lessor of Leased Equipment—Automatic Status When Required in Lease Agreement With You—Any person or organization from whom you lease equipment when you and such person or organization have agreed in writing in a contract or agreement that such person or organization is to be added as an additional insured on your policy. Such person or Page 7 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. @ 2011 Philadelphia Indemnity insurance Company PI-GLD-HS(10/11) organization is an insured only with respect to liability for"bodily injury,""property damage"or "personal and advertising injury"caused, in whole or in part, by your maintenance, operation or use of equipment leased to you by such person or organization. A person's or organization's status as an additional insured under this endorsement ends when their contract or agreement with you for such leased equipment ends. With respect to the insurance afforded to these additional insureds,this insurance does not apply to any"occurrence"which takes place after the equipment lease expires, h. Grantors of Permits—Any state or political subdivision granting you a permit in connection with your premises subject to the following additional provision: (1) This insurance applies only with respect to the following hazards for which the state or political subdivision has issued a permit in connection with the premises you own, rent or control and to which this insurance applies: (a) The existence, maintenance, repair,construction, erection,or removal of advertising • signs,awnings, canopies,cellar entrances, coal holes, driveways, manholes, marquees, hoist away openings,sidewalk vaults,street banners or decorations and similar exposures; (b) The construction,erection, or removal of elevators;or (c) The ownership, maintenance,or use of any elevators covered by this insurance. i. Vendors—Only with respect to"bodily injury"or"property damage"arising out of"your products" which are distributed or sold in the regular course of the vendor's business,subject to the following additional exclusions: (1) The insurance afforded the vendor does not apply to: (a) "Bodily injury"or"property damage"for which the vendor is obligated to pay damages by reason of the assumption of liability in a contract or agreement.This exclusion does not apply to liability for damages that the vendor would have in the absence of the contract or agreement; (b) Any express warranty unauthorized by you; (c) Any physical or chemical change in the product made intentionally by the vendor; (d) Repackaging, except when unpacked solely for the purpose of inspection, demonstration,testing,or the substitution of parts under instructions from the manufacturer,and then repackaged In the original container; (e) Any failure to make such inspections,adjustments,tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products; (f) Demonstration, installation, servicing or repair operations,except such operations performed at the vendor's premises in connection with the sale of the product; Page 8 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) (g) Products which, after distribution or sale by you,.have been labeled or relabeled or used as a container,part or ingredient of any other thing or substance by or for the vendor; or • (h) "Bodily Injury"or"property damage"arising out of the sole negligence of the vendor for its own acts or omissions or those of its employees or anyone else acting on its behalf. However, this exclusion does not apply to: (i) The exceptions contained in Sub-paragraphs(d)or(f);or (ii) Such inspections,adjustments,tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products. (2) This insurance does not apply to any insured person or organization,from whom you have acquired such products,or any ingredient, part or container,entering into, accompanying or containing. j. Franchisor—Any person or organization with respect to their liability as the grantor of a franchise to you. k. As Required by Contract—Any person or organization where required by a written contract executed prior to the occurrence of a loss. Such person or organization is an additional insured for"bodily injury,""property damage"or"personal and advertising injury"but only for liability arising out of the negligence of the named insured.The limits of insurance applicable to these additional insureds are the lesser of the policy limits or those limits specified in a contract or agreement. These limits are included within and not in addition to the limits of insurance shown in the Declarations t. Owners, Lessees or Contractors—Any person or organization, but only with respect to liability for"bodily injury,""property damage"or"personal and advertising injury"caused, in whole or in part, by: (1) Your acts or omissions; or (2) The acts or omissions of those acting on your behalf; In the performance of your ongoing operations for the additional insured when required by a contract. With respect to the Insurance afforded to these additional insureds,the following additional exclusions apply: This insurance does not apply to"bodily injury"or"property damage"occurring after: (a) All work, including materials, parts or equipment furnished in connection with such work,on the project(other than service,maintenance or repairs)to be performed by or on behalf of the additional insured(s)at the location of the covered operations has been completed; or (b) That portion of"your work"out of which the injury or damage arises has been put to its intended use by any person or organization other than another contractor or subcontractor engaged in performing operations for a principal as a part of the same project. Page 9 of 12 Includes copyrighted material of Insurance Services Office, inc.,with its permission. ©2011 Philadelphia Indemnity insurance Company PI-GLD-HS(10/11) m. State or Political Subdivisions—Any state or political subdivision as required, subject to the following provisions: (1) This insurance applies only with respect to operations performed by you or on your behalf for which the state or political subdivision has issued a permit,and is required by • contract. (2) This insurance does not apply to: (a) "Bodily injury,""property damage"or"personal and advertising injury"arising out of operations performed for the state or municipality;or (b) "Bodily injury"or"property damage"included within the"products-completed operations hazard." M. Duties in the Event of Occurrence, Claim or Suit SECTION IV.—COMMERCIAL GENERAL LIABILITY CONDITIONS, Paragraph 2.Is amended as follows: a.is amended to include: This condition applies only when the"occurrence"or offense is known to: (1) You, if you are an individual; (2) A partner, if you are a partnership; or (3) An executive officer or insurance manager, if you are a corporation. b.Is amended to include: This condition will not be considered breached unless the breach occurs after such claim or"suit" is known to: (1) You, if you are an Individual; (2) A partner, if you are a partnership; or (3) An executive officer or insurance manager,if you are a corporation. N. Unintentional Failure To Disclose Hazards SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS,6. Representations is amended to Include the following: It is agreed that,based on our reliance on your representations as to existing hazards, if you should unintentionally fail to disclose all such hazards prior to the beginning of the policy period of this Coverage Part, we shall not deny coverage under this Coverage Part because of such failure. O. Transfer of Rights of Recovery Against Others To Us SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS, 8.Transfer of Rights of Page 10 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company f PI-GLD-HS(10/11) Recovery Against Others To Us Is deleted in its entirety and replaced by the following: If the insured has rights to recover all or part of any payment we have made under this Coverage Part, those rights are transferred to us. The insured must do nothing after loss to impair them. At our request,the insured will bring"suit"or transfer those rights to us and help us enforce them. Therefore, the insured can waive the insurer's rights of recovery prior to the occurrence of a loss,provided the waiver is made in a written contract. P. Liberalization ti SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS, Is amended to include the following: If we revise this endorsement to provide more coverage without additional premium charge,we will automatically provide the additional coverage to all endorsement holders as of the day the • revision is effective in your state. Q. Bodily Injury—Mental Anguish SECTION V—DEFINITIONS,Paragraph 3. Is deleted in its entirety and replaced by the following: "Bodily injury" means: a. Bodily injury,sickness or disease sustained by a person,and includes mental anguish resulting from any of these;and b. Except for mental anguish, includes death resulting from the foregoing(Item a.above)at any time. R. Personal and Advertising Injury—Abuse of Process, Discrimination if COVERAGE B PERSONAL AND ADVERTISING INJURY LIABILITY COVERAGE is not otherwise excluded from this Coverage Part,the definition of"personal and advertising Injury" is amended as follows: 1. SECTION V—DEFINITIONS, Paragraph 14.b. is deleted in its entirety and replaced by the following: b. Malicious prosecution or abuse of process; 2. SECTION V—DEFINITIONS, Paragraph 14. Is amended by adding the following: Discrimination based on race,color, religion,sex, age or national origin, except when: a. Done intentionally by or at the direction of,or with the knowledge or consent of: (1) Any insured;or (2) Any executive officer,director, stockholder, partner or member of the Insured; b. Directly or indirectly related to the employment,former or prospective employment, termination of employment,or application for employment of any person or persons by an insured; Page 11 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) c. Directly or indirectly related to the sale, rental, lease or sublease or prospective sales, rental, lease or sub-lease of any room, dwelling or premises by or at the direction of any insured;or d. Insurance for such discrimination is prohibited by or held in violation of law, public policy, • legislation,court decision or administrative ruling. The above does not apply to fines or penalties imposed because of discrimination. Page 12 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. 02011 Philadelphia Indemnity Insurance Company • SERVICE AGREEMENT BETWEEN THE CITY OF HUNTINGTON BEACH AND_ MERCY HOUSE LIVING SHELTERS CENTERS FOR OPERATIONS AND MANAGEMENT OF A TEMPORARY SHELTER THIS AGREEMENT ("Agreement") is made and entered into by and between the City of Huntington Beach, a municipal corporation of the State of California, hereinafter referred to as "CITY," and MERCY HOUSE LIVING CENTERS, a California public benefit corporation, hereinafter referred to as "SERVICE PROVIDER." WHEREAS, CITY desires to engage the services of a SERVICE PROVIDER to operate and manage a Temporary Shelter; and SERVICE PROVIDER has been selected to perform these services based upon the professional and demonstrated skills SERVICE PROVIDER possesses in the field of operating and managing Temporary Shelters; and SERVICE PROVIDER has been selected to perform these services pursuant to Huntington Beach Municipal Code Chapter 3.02. NOW, THEREFORE, it is agreed by CITY and SERVICE PROVIDER as follows: 1. SCOPE OF SERVICES A. SERVICE PROVIDER shall provide all services as described in Exhibit "A",Huntington Beach Navigation Center Management, Operations and Public Safety Plan which is attached hereto and incorporated into this Agreement by this reference. These services shall sometimes hereinafter be referred to as the "PROJECT." The City may require modifications to the Huntington Beach Navigation Center Management, Operations and Public Safety Plan as deemed appropriate. B. SERVICE PROVIDER hereby designates Larry Haynes, Executive Director, who shall represent it and be its sole contact and agent in all consultations with CITY during the 1 of 35 20-9047/295669 performance of this Agreement. SERVICE PROVIDER warrants that all persons employed to provide service under this Contract have satisfactory education,training, experience, and work records indicating their ability to adequately perform the work under this Agreement. The CITY'S Project Manager, in consultation and agreement with the City Manager, shall have the right to require the removal and replacement of the SERVICE PROVIDER'S Project Manager and key personnel. The CITY'S Project Manager shall notify the SERVICE PROVIDER in writing of such action. The SERVICE PROVIDER shall accomplish the removal within three (3) business days after written notice from the CITY'S Project Manager. The CITY is not required to provide any additional information, reason or rationale in the event it requires the removal of SERVICE PROVIDER'S Project Manager from providing further Services under the Agreement. While performing this Agreement, SERVICE PROVIDER will use the appropriate generally accepted professional standards of practice existing at the time of performance utilized by persons engaged in providing similar services. CITY will continuously monitor SERVICE PROVIDER's services. CITY will notify SERVICE PROVIDER of any deficiencies and SERVICE PROVIDER will have thirty (30) days after such notification to cure any shortcomings to CITY's satisfaction. Costs associated with curing the deficiencies will be borne by SERVICE PROVIDER. SERVICE PROVIDER will, at its cost and in a professional manner, furnish all of the labor, technical, administrative,professional and other personnel, all supplies and materials, equipment, printing, vehicles, transportation, office space and facilities,and all tests,testing and analyses,calculation,and all other means whatsoever, except as herein otherwise expressly specified to be furnished by CITY,necessary or proper to perform and complete the work and provide the professional services required of SERVICE PROVIDER by this Agreement, including but not limited to obtaining and maintaining all necessary permits, licenses and certificates that may be required in connection with performance of the services contemplated herein. 2 of 35 20-9047/295669 SERVICE PROVIDER will meet with CITY monthly to provide the status on the project, which will include a schedule update and a short narrative description of progress during the past month for each major task, a description of the work remaining and a description of the work to be done before the next schedule update. 2. CITY STAFF ASSISTANCE CITY shall assign a staff coordinator to work directly with SERVICE PROVIDER in the performance of this Agreement. 3. TERM; TIME OF PERFORMANCE Time is of the essence of this Agreement. The services of SERVICE PROVIDER are to commence on July 1, 2022 (the "Commencement Date"). This Agreement shall automatically terminate three (3) years from the Commencement Date, unless extended or sooner terminated as provided herein. 4. COMPENSATION In consideration of the performance of the services described herein, and except as otherwise provided, CITY agrees to pay SERVICE PROVIDER on a time and materials basis for the operation of the PROGRAM specified in Exhibit "A," which is attached hereto and incorporated by reference into this Agreement, a fee, including all costs and expenses, not to exceed Year 1 budget of Three Million One Hundred Ninety Nine Thousand Two Hundred Fifteen Dollars and Two Cents ($3,199,215.02) to the SERVICE PROVIDER for the 2022-2023 fiscal year(starting July 1, 2022 and ending June 30, 2023) as described in Exhibit"B." 5. FAMILIARITY WITH WORK By executing this Agreement, SERVICE PROVIDER agrees that it has carefully investigated and considered the scope of services to be performed. Carefully considered how the services should be performed; and understands the facilities, difficulties, and restrictions attending 3 of 35 20-9047/295669 performance of the services under this Agreement. If services involve work upon any site, SERVICE PROVIDER agrees that SERVICE PROVIDER has or will investigate the site and is or will be fully acquainted with the conditions there existing, before commencing the services hereunder. Should SERVICE PROVIDER discover any latent or unknown conditions that may materially affect the performance of the services, SERVICE PROVIDER will immediately inform CITY of such fact and will not proceed except at SERVICE PROVIDER's own risk until written instructions are received from CITY. 6. EXTRA WORK In the event CITY requires additional services not included in Exhibit "A" or changes in the scope of services described in Exhibit "A", SERVICE PROVIDER will undertake such work only after receiving written authorization from CITY. Additional compensation for such extra work shall be allowed only if the prior written approval of CITY is obtained. If SERVICE PROVIDER believes Additional Work is needed to complete the Scope of Work, SERVICE PROVIDER will provide City with written notification that contains a specific description of the proposed Additional Work, reasons for such Additional Work, and a detailed proposal regarding cost. However, no such Additional Work will be undertaken without prior written approval from the CITY. 7. METHOD OF PAYMENT The City shall reimburse the SERVICE PROVIDER for program costs related to eligible for the period beginning July 1,2022 and ending June 30, 2025. The City shall not provide any payments/reimbursements in advance of actual expenditures by the SERVICE PROVIDER. The SERVICE PROVIDER shall submit to the City a monthly "Reimbursement Request" within thirty (30) calendar days after the end of each month with the final report for 2022-2023 fiscal year delivered by July 30,2023. The reimbursement requests shall include 4 of 35 20-9047/295669 documentation to verify that the expenditure of funds is consistent with the project description/definition as approved. Prior to reimbursing the recipient, the City will verify that the recipient has met all applicable regulations for the project. Payroll records, time sheets, receipts, paid invoices including an itemized statement of all costs are samples of appropriate methods of reimbursement documentation 8. DISPOSITION OF PLANS, ESTIMATES AND OTHER DOCUMENTS SERVICE PROVIDER agrees that title to all materials prepared hereunder, including, without limitation, all original drawings, designs, reports, both field and office notices, calculations, computer code, language, data or programs, maps, memoranda, letters and other documents, shall belong to CITY, and SERVICE PROVIDER shall turn these materials over to CITY upon expiration or termination of this Agreement or upon PROJECT completion, whichever shall occur first. These materials may be used by CITY as it sees fit. 9. HOLD HARMLESS A. SERVICE PROVIDER hereby agrees to protect, defend, indemnify and hold harmless CITY, its officers, elected or appointed officials, employees, agents and volunteers from and against any and all claims, damages, losses, expenses,judgments, demands and defense costs (including, without limitation, costs and fees of litigation of every nature or liability of any kind or nature) arising out of or in connection with SERVICE PROVIDER's (or SERVICE PROVIDER's subcontractors, if any) negligent (or alleged negligent) performance of this Agreement or its failure to comply with any of its obligations contained in this Agreement by SERVICE PROVIDER, its officers, agents or employees except such loss or damage which was caused by the sole negligence or willful misconduct of CITY. SERVICE PROVIDER will conduct all defense at its sole cost and expense and CITY shall approve selection of SERVICE PROVIDER's counsel. This indemnity shall apply to all claims and liability regardless of whether any insurance policies are applicable. 5 of 35 20-9047/295669 The policy limits do not act as limitation upon the amount of indemnification to be provided by SERVICE PROVIDER. B. To the extent that SERVICE PROVIDER performs "Design Professional Services" within the meaning of Civil Code Section 2782.8, then the following Hold Harmless provision applies in place of subsection A above: SERVICE PROVIDER hereby agrees to protect, defend, indemnify and hold harmless CITY and its officers, elected or appointed officials, employees, agents and volunteers, from and against any and all claims, damages, losses, expenses, demands and defense costs (including, without limitation, costs and fees of litigation of every nature or liability of any kind or nature) to the extent that the claims against SERVICE PROVIDER arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of SERVICE PROVIDER. In no event shall the cost to defend charged to SERVICE PROVIDER exceed SERVICE PROVIDER's proportionate percentage of fault. However, notwithstanding the previous sentence, in the event one or more other defendants to the claims and/or litigation is unable to pay its share of defense costs due to bankruptcy or dissolution of the business, SERVICE PROVIDER shall meet and confer with CITY and other defendants regarding unpaid defense costs. The duty to indemnify, including the duty and the cost to defend, is limited as provided in California Civil Code Section 2782.8. C. Regardless of whether subparagraph A or B applies, CITY shall be reimbursed by SERVICE PROVIDER for all costs and attorney's fees incurred by CITY in enforcing this obligation. This indemnity shall apply to all claims and liability regardless of whether any insurance policies are applicable. The policy limits do not act as a limitation upon the amount of indemnification to be provided by SERVICE PROVIDER. 6 of 35 20-9047/295669 10. WORKERS COMPENSATION INSURANCE Pursuant to California Labor Code Section 1861, Service Provider acknowledges awareness of Section 3700 et seq. of this Code, which requires every employer to be insured against liability for workers' compensation; Service Provider covenants that it will comply with such provisions prior to commencing performance of the work hereunder. Service Provider shall obtain and furnish to City workers' compensation and employer's liability insurance in an amount of not less than the State statutory limits. Service Provider shall require all subcontractors to provide such workers' compensation and employer's liability insurance for all of the subcontractors' employees. Service Provider shall furnish to City a certificate of waiver of subrogation under the terms of the workers' compensation and employer's liability insurance and Service Provider shall similarly require all subcontractors to waive subrogation. 11. GENERAL LIABILITY INSURANCE In addition to the workers' compensation and employer's liability insurance and Service Provider's covenant to defend, hold harmless and indemnify City, Service Provider shall obtain and furnish to City, a policy of general public liability insurance, including motor vehicle coverage covering the Project/Service. This policy shall indemnify Service Provider, its officers, employees and agents while acting within the scope of their duties, against any and all claims arising out of or in connection with the Project/Service, and shall provide coverage in not less than the following amount: combined single limit bodily injury and property damage, including products/completed operations liability and blanket contractual liability, of One Million Dollars ($1,000,000) per occurrence. If coverage is provided under a form which includes a designated general aggregate limit, the aggregate limit must be no less than One Million Dollars ($1,000,000) per occurrence. If coverage is provided under a form which includes a designated general aggregate limit, the 7 of 35 20-9047/295669 aggregate limit must be no less than One Million Dollars ($1,000,000) for this Project/Service. This policy shall name City, its officers, elected or appointed officials, employees, agents, and volunteers as Additional Insureds, and shall specifically provide that any other insurance coverage which may be applicable to the Project/Service shall be deemed excess coverage and that Service Provider's insurance shall be primary. Under no circumstances shall said above-mentioned insurance contain a self-insured retention, or a"deductible" or any other similar form of limitation on the required coverage greater than $5,000. 12. AUTOMOBILE LIABILITY INSURANCE Service Provider shall obtain and furnish to City an automotive liability insurance policy covering the work performed by it hereunder. This policy shall provide coverage for Service Provider's automotive liability in an amount not less than One Million Dollars ($1,000,000.00) per occurrence and a separate "Additional Insured Endorsement" page listing both the policy number and naming the "City of Huntington Beach, its officers, elected or appointed officials, employees, agents and volunteers" as additional insured on the endorsement. The above-mentioned insurance shall not contain a self-insured retention, "deductible" or any similar form of limitation on the required coverage except with the express written consent of City. 13. CERTIFICATE OF INSURANCE Prior to commencing performance of the work hereunder, Service Provider shall furnish to City a certificate of insurance subject to approval of the City Attorney evidencing the foregoing insurance coverage as required by this Agreement; the certificate shall: a. provide the name and policy number of each carrier and policy; b. state that the policy is currently in force; and 8 of 35 20-9047/295669 c. promise that such policy shall not be suspended, voided or canceled by either party, reduced in coverage or in limits except after thirty (30) days' prior written notice; however, ten (10) days' prior written notice in the event of cancellation for nonpayment of premium. Service Provider shall maintain the foregoing insurance coverage in force until the work under this Agreement is fully completed and accepted by City. This requirement for carrying the foregoing insurance coverage shall not derogate from Service Provider's defense, hold harmless and indemnification obligations as set forth in this Agreement. City or its representative shall at all times have the right to demand the original or a copy of the policy of insurance. Service Provider shall pay, in a prompt and timely manner, the premiums on the insurance hereinabove required. SERVICE PROVIDER will make every effort to maintain similar insurance during the required extended period of coverage following PROJECT completion. If insurance is terminated for any reason, SERVICE PROVIDER agrees to purchase an extended reporting provision of at least two (2) years to report claims arising from work performed in connection with this Agreement. If SERVICE PROVIDER fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the CITY with required proof that insurance has been procured and is in force and paid for, the CITY shall have the right, at the CITY's election, to forthwith terminate this Agreement. Such termination shall not effect SERVICE PROVIDER's right to be paid for its time and materials expended prior to notification of termination. SERVICE PROVIDER waives the right to receive compensation and agrees to indemnify the CITY for any work performed prior to approval of insurance by the CITY. 9 of 35 20-9047/295669 14. INDEPENDENT CONTRACTOR SERVICE PROVIDER is, and shall be, acting at all times in the performance of this Agreement as an independent contractor herein and not as an employee of CITY. SERVICE PROVIDER shall secure at its own cost and expense, and be responsible for any and all payment of all taxes, social security, state disability insurance compensation, unemployment compensation and other payroll deductions for SERVICE PROVIDER and its officers, agents and employees and all business licenses, if any, in connection with the PROJECT and/or the services to be performed hereunder. 16. CONFLICT OF INTEREST SERVICE PROVIDER covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. 17. TERMINATION OF AGREEMENT All work required hereunder shall be performed in a good and workmanlike manner. CITY may terminate SERVICE PROVIDER's services hereunder with cause, and whether or not the PROJECT is fully complete. In the event of termination for cause, for reasons other than health and safety, the City at its sole discretion may allow SERVICE PROVIDER 30 days to cure. The City will provide notice of for cause termination and the 30 day window to cure shall begin upon receipt of notice as such receipt of notice is provided herein. City at its sole discretion shall determine whether or not the cure was effected and whether or not to terminate this Agreement within the 30 day window. In the event the City provides notice of termination for health and safety reasons, the City may at its sole discretion terminate this Agreement immediately by providing notice to SERVICE PROVIDER. Any termination of this Agreement by CITY shall be made in writing, notice of which shall be delivered to SERVICE PROVIDER as provided herein. In the event of 10 of 35 20-9047/295669 termination, all finished and unfinished documents, exhibits, report, and evidence shall, at the option of CITY, become its property and shall be promptly delivered to it by SERVICE PROVIDER. 18. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and SERVICE PROVIDER, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of SERVICE PROVIDER. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not bind or obligate SERVICE PROVIDER or the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which are not embodied herein. 19. ASSIGNMENT AND DELEGATION This Agreement is a service agreement and the work hereunder shall not be assigned, delegated or subcontracted by SERVICE PROVIDER to any other person or entity without the prior express written consent of CITY. If an assignment, delegation or subcontract is approved, all approved assignees, delegates and subcontract providers must satisfy the insurance requirements as set forth in Sections 10 through 13 hereinabove. 20. COPYRIGHTS/PATENTS CITY shall own all rights to any patent or copyright on any work, item or material produced as a result of this Agreement. 11 of 35 20-9047/295669 21. CITY EMPLOYEES AND OFFICIALS SERVICE PROVIDER shall employ no CITY official nor any regular CITY employee in the work performed pursuant to this Agreement. No officer or employee of CITY shall have any financial interest in this Agreement in violation of the applicable provisions of the California Government Code. 22. NOTICES Any notices, certificates, or other communications hereunder shall be given either by personal delivery to SERVICE PROVIDER's agent (as designated in Section 1 hereinabove) or to CITY as the situation shall warrant, or by enclosing the same in a sealed envelope, postage prepaid, and depositing the same in the United States Postal Service, to the addresses specified below. CITY and SERVICE PROVIDER may designate different addresses to which subsequent notices, certificates or other communications will be sent by notifying the other party via personal delivery, a reputable overnight carrier or U. S. certified mail-return receipt requested: TO CITY: TO SERVICE PROVIDER: City of Huntington Beach Mercy House ATTN: Al Zelinka, City Manager ATTN: Larry Haynes, Executive Director 2000 Main Street PO Box 1905 Huntington Beach, CA 92648 Santa Ana, CA 92702 A1.Zelinka@surfcity-hb.org larryh@mercyhouse.net ursula.Luna-reynosa@surfcity-hb.org timothyh@mercyhouse.net 23. CONSENT When CITY's consent/approval is required under this Agreement, its consent/approval for one transaction or event shall not be deemed to be a consent/approval to any subsequent occurrence of the same or any other transaction or event. 24. MODIFICATION No waiver or modification of any language in this Agreement shall be valid unless in writing and duly executed by both parties. 12 of 35 20-9047/295669 25. SECTION HEADINGS The titles, captions, section, paragraph and subject headings, and descriptive phrases at the beginning of the various sections in this Agreement are merely descriptive and are included solely for convenience of reference only and are not representative of matters included or excluded from such provisions, and do not interpret, define, limit or describe, or construe the intent of the parties or affect the construction or interpretation of any provision of this Agreement. 26. INTERPRETATION OF THIS AGREEMENT The language of all parts of this Agreement shall in all cases be construed as a whole, according to its fair meaning, and not strictly for or against any of the parties. If any provision of this Agreement is held by an arbitrator or court of competent jurisdiction to be unenforceable, void, illegal or invalid, such holding shall not invalidate or affect the remaining covenants and provisions of this Agreement. No covenant or provision shall be deemed dependent upon any other unless so expressly provided here. As used in this Agreement, the masculine or neuter gender and singular or plural number shall be deemed to include the other whenever the context so indicates or requires. Nothing contained herein shall be construed so as to require the commission of any act contrary to law, and wherever there is any conflict between any provision contained herein and any present or future statute, law, ordinance or regulation contrary to which the parties have no right to contract, then the latter shall prevail, and the provision of this Agreement which is hereby affected shall be curtailed and limited only to the extent necessary to bring it within the requirements of the law. 27. DUPLICATE ORIGINAL The original of this Agreement and one or more copies hereto have been prepared and signed in counterparts as duplicate originals, each of which so executed shall, irrespective of the date of its execution and delivery, be deemed an original. Each duplicate original shall be deemed an original instrument as against any party who has signed it. 13 of 35 20-9047/295669 28. IMMIGRATION SERVICE PROVIDER shall be responsible for full compliance with the immigration and naturalization laws of the United States and shall, in particular, comply with the provisions of the United States Code regarding employment verification. 29. LEGAL SERVICES SUBCONTRACTING PROHIBITED SERVICE PROVIDER and CITY agree that CITY is not liable for payment of any subcontractor work involving legal services, and that such legal services are expressly outside the scope of services contemplated hereunder. SERVICE PROVIDER understands that pursuant to Huntington Beach City Charter Section 309, the City Attorney is the exclusive legal counsel for CITY; and CITY shall not be liable for payment of any legal services expenses incurred by SERVICE PROVIDER. 30. CONFIDENTIALITY SERVICE PROVIDER recognizes that in the performance of its duties under this Agreement, it must conduct its activities in a manner designed to protect information of a sensitive nature from improper use or disclosure. SERVICE PROVIDER warrants that it will use reasonable efforts consistent with practices customary in the facilities management industry in recruiting, training and supervising employees and in otherwise performing its duties hereunder in order to achieve this result. In the furtherance of this, SERVICE PROVIDER agrees, at the request of the City, to require its employees to execute written undertakings to comply with the foregoing confidentiality provision. 31. JURISDICTION—VENUE This Agreement and all questions relating to its validity, interpretation, performance, and enforcement shall be governed and construed in accordance with the laws of the State of California. This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be 14 of 35 20-9047/295669 determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 32. PROFESSIONAL LICENSES SERVICE PROVIDER shall, through the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Huntington Beach and all other governmental agencies. SERVICE PROVIDER shall notify the City immediately and in writing of their inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 33. ATTORNEY'S FEES In the event suit is brought by either party to construe, interpret and/or enforce the terms and/or provisions of this Agreement or to secure the performance hereof, each party shall bear its own attorney's fees, such that the prevailing party shall not be entitled to recover its attorney's fees from the non-prevailing party. 34. SURVIVAL Terms and conditions of this Agreement, which by their sense and context survive the expiration or termination of this Agreement, shall so survive. 35. GOVERNING LAW This Agreement shall be governed and construed in accordance with the laws of the State of California. 36. SIGNATORIES Each undersigned represents and warrants that its signature hereinbelow has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall 15 of 35 20-9047/295669 indemnify CITY fully for any injuries or damages to CITY in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. 37. ENTIRETY The parties acknowledge and agree that they are entering into this Agreement freely and voluntarily following extensive arm's length negotiation, and that each has had the opportunity to consult with legal counsel prior to executing this Agreement. The parties also acknowledge and agree that no representations, inducements, promises, agreements or warranties, oral or otherwise, have been made by that party or anyone acting on that party's behalf, which are not embodied in this Agreement, and that that party has not executed this Agreement in reliance on any representation, inducement, promise, agreement, warranty, fact or circumstance not expressly set forth in this Agreement. This Agreement, and the attached exhibits, contain the entire agreement between the parties respecting the subject matter of this Agreement, and supersede all prior understandings and agreements whether oral or in writing between the parties respecting the subject matter hereof 38. CONSISTENCY In interpreting this Agreement and resolving any ambiguities, the main body of this Agreement takes precedence over the attached Exhibits; this Agreement supersedes any conflicting provisions. 39. EQUAL EMPLOYMENT OPPORTUNITY. SERVICE PROVIDER shall comply with U.S. Executive Order 11246 entitled, "Equal Employment Opportunity" as amended by Executive Order 11375 and as supplemented in Department of Labor regulations (41 CFR, Part 60) and applicable State of California regulations as may now exist or be amended in the future. The SERVICE PROVIDER shall not discriminate against any employee or applicant for employment on the basis of race, color, national origin, ancestry, religion, sex, marital status, political affiliation or physical or mental condition. Regarding 16 of 35 20-9047/295669 handicapped persons, the SERVICE PROVIDER will not discriminate against any employee or applicant for employment because of physical or mental handicap in regard to any position for which the employee or applicant for employment is qualified. The SERVICE PROVIDER agrees to provide equal opportunity to handicapped persons in employment or in advancement in employment or otherwise treat qualified handicapped individuals without discrimination based upon their physical or mental handicaps in all employment practices such as the following: employment, upgrading, promotions,transfers, recruitments, advertising, layoffs, terminations, rate of pay or other forms of compensation, and selection for training, including apprenticeship. The SERVICE PROVIDER agrees to comply with the provisions of Sections 503 and 504 of the Rehabilitation Act of 1973, as amended, pertaining to prohibition of discrimination against qualified handicapped persons in all programs and/or activities as detailed in regulations signed by the Secretary of the Department of Health and Human Services effective June 3, 1977, and found in the Federal Register, Volume 42, No. 68 dated May 4, 1977, as may now exist or be amended in the future. Regarding Americans with disabilities, SERVICE PROVIDER agrees to comply with applicable provisions of Title 1 of the Americans with Disabilities Act enacted in 1990 as may now exist or be amended in the future. 40. AUDIT OF RECORDS. As the recipient of CDBG and other federal grant funding, SERVICE PROVIDER shall, at minimum, maintain the following records and reports to assist the City in complying with its record keeping requirements. a) Documentation of the income level, ethnicity, age of persons and/or households participating in or benefiting from the SERVICE PROVIDER's program; b) Documentation of the number of persons and/or households participating in or benefiting from the SERVICE PROVIDER's program; 17 of 35 20-9047/295669 c) Documentation of all CDBG-related funds received from the City; d) Documentation of expenses as identified in the quarterly report and reimbursement requests; e) Documentation of how and when a determination was made as to the eligibility status of persons assisted, and f) Any such other related records as the City shall require. 41. REPORTING REQUIREMENTS As the recipient of CDBG and other federal grant funds, SERVICE PROVIDER shall submit "Quarterly Accomplishment Reports" within fifteen (15) calendar days of the end of the quarter (October 15, January 15, April 15 and July 15). The final quarterly report is due no later than July 15, 2023. Quarterly reports shall be provided by the SERVICE PROVIDER to the City indicating the number of persons assisted, income and ethnicity of persons assisted, how/what assistance was provided, and a description of how and when determination of eligibility status was made for persons assisted. The report must include sufficient information to assist the City in monitoring the SERVICE PROVIDER's performance. The SERVICE PROVIDER must demonstrate satisfactory performance prior to reimbursement for expenditures. 42. RECORD RETENTION As the recipient of CDBG and other federal grant funds, SERVICE PROVIDER shall maintain all records subject to an audit finding must be retained for five (5) years from the date the finding is made or until the finding has been cleared by appropriate officials and the SERVICE PROVIDER has been given official written notice. 43. GRANT CLOSEOUT PROCEDURES As the recipient of CDBG and other federal grant funds, SERVICE PROVIDER acknowledges the SERVICE PROVIDER's obligation to the City shall not end until all close-out 18 of 35 20-9047/295669 requirements are completed. Activities during this close-out period shall include, but are not limited to: making final payments, disposing of program assets (including the return of all unused materials, equipment, unspent case advances, program income balances, and accounts receivable to the City), and determining the custodianship of records. Notwithstanding the foregoing, the terms of this Agreement shall remain in effect during any period that the SERVICE PROVIDER has control over CDBG-related funds, including program income. 44. GENERAL PRINCIPLES SERVICE PROVIDER shall, comply with generally accepted accounting principles and good business practices, including all applicable cost principles published by the Federal Office of Management and Budget(OMB), including 2 CFR 200 -UNIFORM ADMINISTRATIVE REQUIREMENTS, COST PRINCIPLES, AND AUDIT REQUIREMENTS FOR FEDERAL AWARDS "The Uniform Guidance", which can be viewed at https://www.ecfr.gov/cgi- initexttidx?tpl=/ecfrbrowse/Title02/2cfr200_main_02.tpl. SERVICE PROVIDER shall comply with all federal, State and other funding source requirements. SERVICE PROVIDER shall, at its own expense, furnish all cost items associated with this Agreement except as herein otherwise specified in the budget or elsewhere to be furnished by CITY. SERVICE PROVIDER shall submit annually to the CITY a cost allocation plan in accordance with The Uniform Guidance. SERVICE PROVIDER shall retain financial records, supporting documents, statistical records, and all other records pertinent to the proposed services for a period of a minimum of five (5) years from the expiration of the term of the Master Agreement. SERVICE PROVIDER shall take reasonable measures to safeguard protected personally identifiable information and other information designated as sensitive or is considered sensitive consistent with laws regarding privacy and responsibility over confidentiality. 19 of 35 20-9047/295669 SERVICE PROVIDER shall also certify that none of the proposed equipment or services are produced by Hytera Communications Corporation, Hangzhou Hikvision Digital Technology Company, or Dahua Technology Company (or any subsidiary or affiliate of such entities); or produced by an entity owned or controlled by, or otherwise connected to, the government of a covered foreign country in accordance with 2 CFR 200.216. In order to ensure objective SERVICE PROVIDER performance and eliminate unfair competitive advantage, SERVICE PROVIDER must certify that they did not assist in the development of draft specifications, requirements, statements of work, or invitations for bids or requests for proposals for the project. 45. COMPLIANCE WITH LAWS AND REGULATIONS SERVICE PROVIDER shall at all times perform is obligations hereunder in compliance with all applicable Federal, State, County, and local laws, rules and regulations, current and hereinafter enacted, including facility and professional licensing and/or certification laws and keep in effect any and all licenses, permits, notices and certificates as are required. SERVICE PROVIDER shall further comply with all laws applicable to wages and hours of employment, occupational safety, and to fire safety, health and sanitation. 46. AFFIRMATIVE ACTION Each SERVICE PROVIDER and subcontractor of services and supplies employing fifteen (15) or more full-time permanent employees, shall comply with all Affirmative Action Programs required by Federal or State law. 47. NON DISCRIMINATION SERVICE PROVIDER shall comply with the provisions of Title VII of the Civil Rights Act of 1964 in that it will not discriminate against any individual with respect to his or her compensation, terms, conditions, or privileges of employment nor shall SERVICE PROVIDER 20 of 35 20-9047/295669 discriminate in any way that would deprive or intend to deprive any individual of employment opportunities or otherwise adversely affect his or her status as an employee because of such individual's race, color, religion, sex, national origin, age, handicap, disability, medical condition, sexual orientation, gender identity, or marital status. These actions shall include, but not be limited to, the following: employment, upgrading, demotion or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. SERVICE PROVIDER shall ensure that services and facilities are provided without regard to ethnic group identification, race, color, national origin, creed, religion, age, sex, physical or mental disability, political affiliation, or marital status in accordance with applicable laws, including, but not limited to, Title VI of the Civil Rights Act of 1964 (42 U.S.C. 200-d); Section 162 (a) of the Federal-Aid Highway Act of 1973 (23 U.S.C. 324); Section 504 of the Rehabilitation Act of 1973; the Civil Rights Restoration Act of 1987 (P.L. 100-209); Executive Order 12898 (February 11, 1994); Executive Order 13166 (August 16, 2000); Title VII of the Civil Rights Act of 1964 (42 U.S.0 2000-d); the Age Discrimination Act of 1975 (42 U.S.C. 6101); Article 9.5, Chapter 1, Part 1, Division 2, Title 2 (Section 11135, et seq) of the California Government Code; Title 9, Chapter 4, Subchapter 6 (Section 10800, et seq) of the CCR and California Department of Social Services Manual of Policies and Procedures (CDSS MPP) Division 21. SERVICE PROVIDER shall ensure that proposed activities be accomplished in an equitable and impartial manner so that no person shall be excluded because of race, color, gender, or national origin from participation in, or be denied the benefits, or any program or activity for which federal financial assistance is received (31 CFR Part 22). 21 of 35 20-9047/295669 48. MBE and WBE CERTIFICATION FOR FEDERAL-AID CONTRACTS It is the policy of the City to encourage the participation of disadvantaged, minority and women-owned business enterprises in the City's procurement process. SERVICE PROVIDER agrees to use its best efforts to carry out this policy when sourcing the use of outside SERVICE PROVIDERs, advisors and contractors to the fullest extent practicable, consistent with the efficient performance of a contract. SERVICE PROVIDER may rely on written representations by SERVICE PROVIDERs, advisors and contractors regarding their status. SERVICE PROVIDER shall report to the City the names of all SERVICE PROVIDERs, advisors and contractors hired for the proposed services and information on whether or not they are a disadvantaged, minority or women-owned business enterprise, as defined in Section 8 of the Small Business Act (15 U.S.C. Sec. 637). SERVICE PROVIDER shall, in accordance with 2 CFR 200.321, take affirmative steps to include minority business, women's business enterprises, and labor surplus area firms when sourcing the use of outside SERVICE PROVIDERs, advisors, and contractors for a contract by: (a) Placing qualified small and minority businesses and women's business enterprises on solicitation lists; (b) Assuring that small and minority businesses and women's business enterprises are solicited whenever they are potential sources; (c) Dividing total requirements, when economically feasible, into smaller tasks or quantities to permit maximum participation by small and minority businesses and women's business enterprises; (d) Establishing delivery schedules, where the requirements permit, which encourage participation by small and minority businesses and women's business enterprises; and 22 of 35 20-9047/295669 (e) Using the services and assistance, as appropriate, of such organizations as the Small Business Administration and the Minority Business Development Agency of the Department of Commerce. 49. DOMESTIC PREFERENCE CERTIFICATION FOR FEDERAL-AID CONTRACTS It is the policy of the City to encourage a preference for the purchase, acquisition, or use of goods, products, or materials produced in the United States (including but not limited to iron, aluminum, steel, cement, and other manufactured products). The requirements of this section must be included in all subawards including all contracts and purchase orders. SERVICE PROVIDER agrees to use its best efforts to comply with 2 CFR 200.322 to the fullest extent possible consistent with the efficient performance of a contract. 50. BYRD ANTI-LOBBYING AMENDMENT SERVICE PROVIDER shall file Standard Form-LLL, "Disclosure Form to Report Lobbying," to certify that it will not and has not used Federal appropriated funds to pay any person or organization for influencing or attempting to influence an officer or employee of any agency, a member of Congress, officer or employee of Congress, or an employee of a member of Congress in connection with obtaining any Federal contract, grant or any other award covered by 31 U.S.C. 1352. SERVICE PROVIDER shall disclose any lobbying with non-Federal funds that takes place in connection with obtaining any Federal award by SERVICE PROVIDER or SERVICE PROVIDER's Subcontractors. In accordance with 31 U.S.C. 1352, SERVICE PROVIDER shall also file a disclosure form at the end of each calendar quarter in which there occurs any event that requires disclosure or that materially affects the accuracy of the information contained in any disclosure form previously filed. SERVICE PROVIDER shall include this provision in all 23 of 35 20-9047/295669 subcontracts and require each of its subcontractors to comply with the certification and disclosure requirements of this provision. 51. CLEAN AIR ACT AND FEDERAL WATER POLLUTION CONTROL ACT SERVICE PROVIDER agrees to comply with all applicable standards, orders or regulations issued pursuant to the Clean Air Act, as amended, 42 U.S.C. §§ 7401 et seq. SERVICE PROVIDER agrees to report each violation to the USDA and the appropriate EPA Regional Office. SERVICE PROVIDER agrees to comply with all applicable standards, orders or regulations issued pursuant to the Federal Water Pollution Control Act as amended (33 U.S.C. §§ 1251 et seq.). SERVICE PROVIDER agrees to report each violation to the USDA and the appropriate EPA Regional Office. 52. CERTIFICATION REGARDING DEBARMENT, SUSPENSION, AND OTHER RESPONSIBILITY MATTERS (PRIMARY COVERED TRANSACTIONS) The prospective primary participant certifies to the best of its knowledge and belief that it and its principals: (a) Are not presently debarred, suspended, proposed for disbarment, declared ineligible, or voluntarily excluded from covered transactions by any Federal department or agency; (b) Have not within a three-year period preceding this application been convicted of or had a civil judgement rendered against them for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a public (Federal, State, or local) transaction or contract under a public transaction; violation of Federal or State antitrust statutes or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property; (c) Are not presently indicted for or otherwise criminally or civilly charged by a governmental entity (Federal, State, or local) with commission of any of the offenses 24 of 35 20-9047/295669 enumerated in paragraph (1)(b) of this certification; and (d) Have not within a three-year period preceding this application had one or more public transactions (Federal, State, or local)terminated for cause or default. Where the prospective primary participant is unable to certify to any of the statements in this certification, such prospective primary participant shall attach an explanation to this certification. Indicate to whom it applies, initiating agency, and dates of action. 53. PROCUREMENT OF RECOVERED MATERIALS SERVICE PROVIDER shall comply with 2 CFR part 200.322. SERVICE PROVIDER shall procure only items designated in guidelines of the Environmental Protection Agency (EPA) at 40 CFR part 247 that contain the highest percentage of recovered materials practicable, consistent with maintaining a satisfactory level of competition, where the purchase price of the item exceeds $10,000 or the value of the quantity acquired during the preceding fiscal year exceeded $10,000. SERVICE PROVIDER certifies that the percentage of recovered materials to be used in the performance of this Agreement will be at least the amount required by applicable specifications or other contractual requirements. For contracts over $100,000 in total value, SERVICE PROVIDER shall estimate the percentage of total material utilized for the performance of the Agreement that is recovered materials and shall provide such estimate to CITY upon request. 54. AUDIT AND INSPECTION SERVICE PROVIDER agrees to maintain and/or make available within the CITY accurate books and accounting records relative to all its activities under this Agreement. Authorized federal, State or County representatives shall have the right to monitor, assess, or evaluate SERVICE PROVIDER's performance pursuant to this Agreement, said monitoring, assessments, or evaluations to include but not limited to audits, inspection of premises, reports, and interviews of 25 of 35 20-9047/295669 project staff and participants. SERVICE PROVIDER assertions of confidentiality shall not be a bar to full access to the records. 55. UNIFORM ADMINISTRATIVE AND PROGRAM MANAGEMENT STANDARDS As the recipient of CBDG funds, SERVICE PROVIDER shall comply with applicable Uniform Administrative Requirements as described in Section 570.502 of the federal regulations for the CDBG Program. The Federal requirements are incorporated herein by reference. 56. USE AND REVERSION OF ASSETS As the recipient of CBDG and other federal grant funds, SERVICE PROVIDER acknowledges upon expiration of this Agreement, the SERVICE PROVIDER shall transfer to the City any CDBG or federal grant funds on hand at the time of expiration and any accounts receivable attributable to the use of CDBG and federal grant funds. The SERVICE PROVIDER shall be required to use any real property under the SERVICE PROVIDER's control that was acquired or improved in whole or in part with CDBG and federal grant funds in excess of$25,000 as follows: a) Used to meet one of the National Objectives in 24 CFR, Section 570.208 until five (5) years after expiration of this Agreement; or b) Disposed of in a manner that results in the City being reimbursed in the amount of the current fair market value of the property less any portion of the value attributable to expenditure of the non-CDBG or federal grant funds for acquisition or improvement to the property, Reimbursement is not required after the period of time specified in paragraph (a) of this section. 57. REAL PROPERTY As the recipient of CDBG and federal grant-related funds, SERVICE PROVIDER acknowledges the use and disposition of real property and equipment under this Agreement shall be 26 of 35 20-9047/295669 in compliance with the requirements of 24 CFR Part 84 and 24 CFR 570.502, 570.503, and 570.504, as applicable, which include but are not limited to the following: The SERVICE PROVIDER shall transfer to the City any CDBG or federal grant-related funds on hand and any accounts receivable attributable to the use of funds under this Agreement at the time of expiration, cancellation, or termination. Real property under the SERVICE PROVIDER's control that was acquired or improved, in whole or in part, with funds under this Agreement in excess of$25,000 shall be used to meet one of the CDBG National Objectives pursuant to 24 CFR 580.208 until five (5) years after expiration of this Agreement [or such longer period of time as the City deems appropriate]. If the SERVICE PROVIDER fails to use CDBG-assisted real property in a manner that meets a CDBG National Objective for the prescribed period of time, the recipient shall pay to the City an amount equal to the current fair market value of the property less any portion of the value attributable to expenditures of non-CDBG funds for acquisition of, or improvement to, the property. Such payment shall constitute program income to the City. The SERVICE PROVIDER may retain real property acquired or improved under this Agreement after the expiration of the five-year period [or such longer period of time as the City deems appropriate]. In all cases in which equipment acquired, in whole or in part, with funds under this Agreement, is sold, the proceed shall be program income (prorated to reflect the extent to that funds received under this Agreement were used to acquire the equipment). Equipment not needed by the SERVICE PROVIDER for activities under this Agreement shall be (a) transferred to the City for CDBG program or (b) retained after compensating the City [an amount equal to the current fair market value of the equipment less the percentage of non-CDBG funds used to acquire the equipment]. 27 of 35 20-9047/295669 58. SUSPENSION AND TERMINATION As the recipient of CDBG and other federal grant funds, SERVICE PROVIDER acknowledges in accordance with Title 24, Sections 85.43 and 85.44 of the Code of Federal Regulations, this Agreement may be suspended or terminated if the SERVICE PROVIDER fails to comply with any term(s) of the award and/or the award is terminated for convenience. Title 24, Sections 85.43 and 85.44 of the Code of Federal Regulations are incorporated herein by reference as provisions of this Agreement. 59. COMPLIANCE WITH LAWS AND REGULATIONS As the recipient of CBDG-related funds, SERVICE PROVIDER agrees to comply with the requirements of Title 24 of the Code of Federal Regulations, Part 570 (the U.S. Housing and Urban Development regulations concerning Community Development Block Grants (CDBG) including subpart K except that: a) The SERVICE PROVIDER will not assume the City's environmental responsibilities as described in Section 570.604; and b) The SERVICE PROVIDER will not assume the City's responsibility for initiating the review process required under the provisions of 24 CFR Part 52. The SERVICE PROVIDER also agrees to comply with all other applicable Federal, State and local laws, regulations, and policies governing the funds provided under this contract. The SERVICE PROVIDER further agrees to utilize funds available under this Agreement to supplement rather than supplant funds otherwise available. 60. FINANCIAL MANAGEMENT Accounting Standards. As the recipient of CDBG and other federal grant funds, SERVICE PROVIDER agrees to comply with 24 CFR 84.21-28 and agrees to adhere to the accounting 28 of 35 20-9047/295669 principles and procedures required therein, utilize adequate internal controls, and maintain necessary source documentation for all costs incurred. Cost Principles. As the recipient of CDBG and other federal grant funds, SERVICE PROVIDER shall administer its program in conformance with OMB Circulars A-122, "Cost Principals for Non-Profit Organizations," or A-21, "Cost Principles for Educational Institutions," as applicable. These principles shall be applied for all costs incurred whether charged on a direct or indirect basis. 61. AUDIT REQUIREMENT As the recipient of CDBG and other federal grant funds, SERVICE PROVIDER acknowledges if the recipient shall receive more than $300,000 in total federal funds in one fiscal year from the City of Huntington Beach and/or any other city or agency, the SERVICE PROVIDER is required to submit a Single Audit Report. As required by the Federal Single Audit Act, the recipient shall be required to submit to the City, a comprehensive financial audit prepared by an independent, neutral third-party auditor. The audit shall cover financial operations of the SERVICE PROVIDER for the period beginning July 1, 2022 and ending June 30 2023 and is due no later than one year after expiration of this Agreement. 62. RELIGIOUS AND LOBBYING ACTIVITIES Religious Activities. As the recipient of CDBG and other federal grant funds, SERVICE PROVIDER agrees that funds provided under this contract will not be utilized for religious activities or to promote religious interests. Religious entities may use CDBG and other federal grant funds for secular activities only in accordance with the Federal regulations specified in 24 CFR 570.200(j), such as worship, religious instruction, or proselytization. Lobbying. The SERVICE PROVIDER hereby certifies that: (1) No Federal appropriated funds have been paid or will be paid, by or on behalf of it, 29 of 35 20-9047/295669 to any person for influencing or attempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement; (2) If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or any employee of a Member of Congress in connection with this Federal contract, grant loan, or cooperative agreement, it will complete and submit Standard Form-LLL, "Disclosure Form to Report Lobbying," in accordance with its instructions; and (3) It will require that the language of paragraph (d) of this certification be included in the award documents for all sub awards at all tiers (including subcontracts, subgrants, and contracts under grants, loans, and cooperative agreements) and that all recipients shall certify and disclose accordingly: Lobbying Certification. This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by section 1352, title 31, U.S.C. Any person who fails to file the required certification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such failure. 63. BUDGET MODIFICATIONS As the recipient of CDBG and other federal grant funds, SERVICE PROVIDER 30 of 35 20-9047/295669 acknowledges if the SERVICE PROVIDER desires to modify the use of the CDBG and other federal grant funds following approval of this agreement, a written request must be submitted to the City for review. No change in use of the CDBG and other federal grant funds will permitted without prior written approval by the City, subject to the provisions of the City's adopted Citizen Participation Plan. 64. PERFORMANCE MONITORING The City will monitor the performance of the SERVICE PROVIDER against goals and performance standards required herein. Substandard performance as determined by the City will constitute non-compliance with this Agreement. If action to correct such substandard performance is not taken by the SERVICE PROVIDER within a reasonable period of time after being notified by the City, contract suspension or termination procedures will be initiated. 65. CONFLICT OF INTEREST As the recipient of CDBG and other federal grant funds, SERVICE PROVIDER agrees to abide by the provisions of 24 CFR 84.42 and 570.611, which include (but are not limited to) the following: The SERVICE PROVIDER shall maintain a written code or standards of conduct that shall govern the performance of its officers, employees or agents engaged in the award and administration of contracts supported by Federal funds. No employee, officer or agent of the SERVICE PROVIDER shall participate in the selection, or in the award, or administration of, a contract supported by Federal funds if a conflict of interest, real or apparent, would be involved. No covered persons who exercise or have exercised any functions or responsibilities with respect to CDBG and other federal grant activities, or who are in a position to participate in a decision-making process or gain inside information with regard to such activities, may obtain a 31 of 35 20-9047/295669 financial interest in any contract, or have a financial interest in any contract, subcontract, or agreement with respect to the CDBG and other federal grant activity, or with respect to the proceeds from the CDBG and other federal grant activity, either for themselves or those with whom they have business or immediate family ties, during their tenure or for a period of one (1) year thereafter. For purposes of this paragraph, a"covered person" includes any person who is an employee, agent, consultant, officer, or elected or appointed official of the City, the SERVICE PROVIDER, or any designated public agency. 66. PROCUREMENT STANDARDS AND METHODS Compliance. As the recipient of CDBG and other federal grant funds, SERVICE PROVIDER shall comply with current City policy concerning the purchase of equipment and shall maintain inventory records of all non-expendable personal property as defined by such policy as may be procured with funds provided herein. All program assets (unexpended program income, property, equipment, etc.), shall revert to the City upon termination of this Agreement. OMB Standards. Unless specified otherwise within this agreement, the SERVICE PROVIDER shall procure all materials, property, or services in accordance with the requirements of 24 CFR 84.40-48. Travel. The SERVICE PROVIDER shall obtain written approval from the City for any travel outside the metropolitan area with funds provided under this agreement. 67. ENVIRONMENTAL ISSUES 1) Air and Water. As the recipient of CDBG and other federal grant funds, SERVICE PROVIDER agrees to comply with the following requirements insofar as they apply to the performance of this Agreement: a) Clean Air Act, 42 U.S.C., 7401, et seq.; b) Federal Water Pollution Control Act, as amended, 33 U.S.C., 1251, et seq., as 32 of 35 20-9047/295669 amended, 1318 relating to inspection, monitoring, entry, reports, and information, as well as other requirements specified in said Section 114 and Section 308, and all regulations and guidelines issued thereunder; c) Environmental Protection Agency (EPA) regulations pursuant to 40 CFR Park 50, as amended. 2) Flood Disaster Protection. In accordance with the requirements of the Flood Disaster Protection Act of 1973 (42 U.S.C. 4001), the SERVICE PROVIDER shall assure that for activities located in an area identified by the Federal Emergency Management Agency (FEMA) as having special flood hazards, flood insurance under the National Flood Insurance Program is obtained and maintained as a condition of financial assistance for acquisition or construction purposes (including rehabilitation). 3) Lead-Based Paint. The SERVICE PROVIDER agrees that any construction or rehabilitation of residential structures with assistance provided under this Agreement shall be subject to HUD Lead-Based Paint Regulations at 24 CFR 570.608, and 24 CFR Part 35, Subpart B. Such regulations pertain to all CDBG-assisted housing and require that all owners, prospective owners, and tenants of properties constructed prior to 1978 be properly notified that such properties may include lead-based paint. Such notification shall point out the hazards of lead-based paint and explain the symptoms, treatment and precautions that should be taken when dealing with lead-based paint poisoning and the advisability and availability of blood lead level screening for children under seven. The notice should also point out that if lead-based paint is found on the property, abatement measures may be undertaken. The regulations further require that, depending on the amount of Federal funds applied to a property, paint testing, risk assessment, treatment and/or abatement may be conducted. 4) Historic Preservation. The SERVICE PROVIDER agrees to comply with the Historic 33 of 35 20-9047/295669 Preservation requirements set forth in the National Historic Preservation Act of 1966, as amended (16 U.S.C. 470) and the procedures set forth in 36 CFR Part 800, Advisory Council on Historic Preservation Procedures for Protection of Historic Properties, insofar as they apply to the performance of this agreement. In general, this requires concurrence from the State Historic Preservation Officer for all rehabilitation and demolition of historic properties that are fifty years old or older or that are included on a Federal, state, or local historic property list. 68. ACKNOWLEDGEMENT By executing this Agreement, SERVICE PROVIDER represents that it has demonstrated trustworthiness and possesses the quality, fitness and capacity to perform the Agreement in a manner satisfactory to CITY. SERVICE PROVIDER represents that its financial resources, surety and insurance experience, service experience, completion ability, personnel, current workload, experience in dealing with private SERVICE PROVIDERs, and experience in dealing with public agencies all suggest that SERVICE PROVIDER is capable of performing the proposed contract and has a demonstrated capacity to deal fairly and effectively with and to satisfy a public CITY. 34 of 35 20-9047/295669 IN WITNESS WHEREOF,the parties hereto have caused this Agreement to be executed by and through their authorized officers. SERVICE PROVIDER, CITY OF HUNTINGTON BEACH, a municipal corporation of the State of MERCY HOUS LIVING CENTERS California By: sql City Manager print name ITS: (circle one) Chairman/President/Vice President INITIATED AND APPROVED: AND a4A61r Director of Community Development By: tI A print name REVIEWED AND APPROVED: ITS: (circle one)fecretar�JChief Financial Officer/Asst. Secretary -Treasurer City Manager COUNTERPARTAPPROVED AS TO FORM: City Attorney ho 35 of 35 20-9047/295669 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by and through their authorized officers. SERVICE PROVIDER, CITY OF H 1 GTON B • CH, a municipal c• •orati. of the 'tate of MERCY HOUSE LIVING CENTERS Califo ` By: City-rt ,ge , print name ITS: (circle one) Chairman/President/Vice President INITIATED AND ROVED: AND ULIAL Director of Community Development By: print name WED • , 'PROVED: ITS: (circle one) Secretary/Chief Financial Officer/Asst. Secretary - Treasurer /= COUNTERPART APPROVED ►`j•/ ! ' : City Attorney itto Receive and File 4J1t City Clerk /zee//zz 35 of 35 20-9047/295669 EXHIBIT "A" Huntington Beach Navigation Center Management, Operations and Public Safety Plan FINAL June 2021 Table of Contents SECTION I. PURPOSE & INTRODUCTION 5 SECTION II. SHELTER ADMINSTATION 5 A. PROGRAM DESCRIPTION 5 1. Population Served 1 2. Program Description 6 3. Services Provided 9 4. Coordinated Entry System Integration 10 5. Target Goals/Expected Outcomes 10 6. Program Layout 12 B. ADMISSION CRITERIA AND PROCEDURES 12 1. Client Program Expectations 12 2 Identification Requirements 8 3. Screening Requirements 13 4. Bed Reservation System 13 5. New Clients 14 6. Day Leave and Returning Clients 15 7. Hours of Operation 16 C. OVERFLOW MANAGEMENT 16 1. Coordinated Service Delivery Plan 16 2. Overflow Policies 17 D. EXIT AND RE-ADMISSION 18 1. Exit and Readmission Policies 18 2. Exit Procedures 18 i E. HOUSING NAVIGATION SERVICES POLICY 19 1. Documentation of Housing Navigation Services and Data Security Policies 19 F. DAYTIME PROGRAM POLICIES 20 G. LAUNDRY DAYS 20 H. GOOD NEIGHBOR POLICY - COMMUNITY COORDINATION AND COMMUNICATION 20 1. Communication and Coordination with Neighborhood, Businesses and Public 16 2. Communication and Coordination with Local Police and Fire Departments 21 3. Communication and Coordination with City, County, and Service Providers 22 4. Policies for Community Involvement 22 5. Policies for Neighborhood Outreach Patrol 22 I. SAFETY POLICIES 23 1. Facility Maintenance 23 2. Fire and Earthquake Safety 23 3. Fire Prevention Procedures 25 4. Fire Drills and Documentation 25 5. Fire Inspections and Extinguishers 25 6. Earthquake Safety 25 J. SECURITY PLAN 26 1. Eligibility Screening 27 2. Secured Entrances 27 3. On-site Security Personnel 27 4. Staff Plan 28 5. Security 29 6. Security Alarms and Cameras 29 7. Security Lighting 29 8. Loitering Policy 29 9. De-escalating Conflicts 31 10. Entrance and Exit Procedure 31 11. Policy regarding storage of client's possessions 31 12. Policy Pertaining to Searching of Clients' Property by Staff 32 13. Policy on Possession of Weapons On-Site 32 14. Procedure for Contacting Police 32 K. HEALTH POLICIES 33 1. Housekeeping Policies 33 2. Pets,ESAs and Service Animal Policies 34 ii 3. Possession and Use of Alcohol and/or Controlled Substances 34 4. Policy for Drug Possession 35 5. Security, Use and Access of Prescription Medications 35 6. Client Use of Over-The-Counter Medications 35 7. Client Access to Emergency and Medical Care 35 8. First Aid Equipment, Supplies and Procedures 36 9. Policies & Procedures for Disease Prevention 36 L. FOOD POLICIES 37 1. Provision of Nutritional Needs of Clients 37 2. Meeting the Health Department Standards 37 M. TRANSPORTATION POLICIES 37 1. Transportation Flow On and Off Property 38 2. Pedestrian Traffic 38 3. Bicycle Traffic and Parking 38 4. Shuttle Transportation Services 38 5. Personal Vehicle Transportation and Parking 39 6. Staff Transportation of Clients 39 7. Delivery of Shelter Goods and Community Donations 39 N. FINANCIAL POLICIES 39 1. Financial Requests from Clients 39 2. Client Possessions and Funds 40 3. Annual Outside Audit 40 4. Financial Reports Review 40 O. LEGAL POLICIES 35 1. Policy for Compliance with Local Laws 41 2. Policy for Compliance with Labor Laws 41 P. NON-DISCRIMINATION POLICIES 41 1. Policy for Compliance with Americans with Disabilities Act 41 2. Gender-Specific Programming Policy 41 3. Sexual Harassment Policy 42 4. Policy Regarding Sex Offenders 42 Q. CONFIDENTIALITY POLICIES 42 1. Personal Confidentiality 42 2. Database Confidentiality Policies 44 3. Exceptions to the Confidentiality Policy 44 4. Grievance Policies 44 5. Receiving and Posting 47 6. Termination Appeal 46 7. Whistleblower Policy 48 SECTION III. STAFFING AND MANAGEMENT PLAN 48 A. STAFF POLICIES 48 iii 1. Hiring Policy 49 2. Screening Procedure 48 3. Acceptance Procedure 48 4. Staffing Policies for Safe Humane Environment 49 B. POLICIES FOR STAFF TRAINING 50 1. Emergency Procedures - Evacuation, First Aid, and CPR, 911 Reporting 50 2. Safety Conduct- Prevention of Abuse, Crisis Intervention, Conflict Resolution 50 3. Appropriate Behavior for Dignity and Respect 51 4. Communication 51 5. Resources and Referrals 51 6. Mental Health and Addiction Skills 51 7. Self- Care 52 8. Annual Staff Evaluation and Training Plan 52 9. Documentation of Staff Training 52 C. VOLUNTEER POLICIES 52 1. Selection, Screening, and Background Checks 52 2. Orientation and Training 52 3. Volunteer Code of Ethics 53 4. Identifiable Lines of Authority 54 5. Descriptions of Volunteer Tasks 54 SECTION IV. OPERATING BUDGET 55 A. ANNUAL OPERATIONS BUDGET 55 B. FUND DEVELOPMENT STRATEGIES56 SECTION V. ATTACHMENTS 57 A. JOB DESCRIPTIONS 57 Regional Director of Emergency Services Job Description 57 Program Manager—Huntington Beach Navigation Center 59 Site Leader—Huntington Beach Navigation Center 61 Lead Housing Navigator 62 Housing Navigator—Huntington Beach Navigation Center 63 Logistics Coordinator—Huntington Beach Navigation Center 63 Overnight Logistics Coordinator—Huntington Beach Navigation Center 65 B. SHELTER CLIENT RULES 66 C. VOLUNTEER POLICIES 70 iv SECTION I. PURPOSE & INTRODUCTION The purpose of the Management,Operations and Public Safety Plan("Plan")is to advise the City of Huntington Beach on a best practice model for operation of a Year Round Emergency Shelter.The Plan may also be used to promote open communication between community stakeholders to help facilitate the adoption of additional Year Round Shelters, Multi-Service Centers,and Navigation Centers. Establishing a Year-Round Emergency Shelter Program(s)and Multi-Service Center(s)will meet critical needs amongst some of the most vulnerable people in our neighborhoods,while also addressing a pressing social issue that is deeply impacting local businesses and communities. The Plan identifies emergency shelter services for homeless persons and best practices to maintain a safe and healthy environment for its clients and the community at large.The overall purpose of the program is to connect homeless persons to permanent housing opportunities and resources to maintain housing stability and self-sufficiency.Goals and guidelines of the Plan align to National Standards of The HEARTH Act(2009). Section II. SHELTER ADMINSTATION A. PROGRAM DESCRIPTION 1. Population Served Year-Round Emergency Shelter Program and Navigation Services The Huntington Beach Navigation Center serves 174 shelter clients(103 beds for men,55 beds for women, 12 beds for couples and 4 beds for non-binary)while providing access to a range of programs and supportive services.To ensure that the shelter will meet the needs of the community in serving chronic and vulnerable homeless people,clients are admitted with minimal,"low-threshold"requirements so that chronic and vulnerable homeless people can easily enter and remain in shelter until they can find permanent housing. Those accessing Huntington Beach Navigation Center include homeless adults with a strong,verifiable,tie to Huntington Beach only.A strong tie to Huntington Beach means they have lived,worked,or attended school in the City,or are known by PD or contracted Outreach Agencies as a homeless person in the City. Each new client is screened for sex offender and active felony warrant status before admission(screening takes place prior to the arrival at the facility as part of the bed reservation system),as detailed in the"Admission Criteria and Procedures." All clients have access to and are encouraged to participate in all services provided.Every client is assigned a Housing Navigator at the time of intake,who will work with them to create a housing plan.All clients are required to work this housing plan as part of their enrollment with Huntington Beach Navigation Center,and they are notified of this prior to their enrollment with the program. EXHIBIT A Access to the shelter is limited to clients that are currently enrolled with Huntington Beach Navigation Center, and because the Multi-Service Center is fully integrated within the shelter services provided,on-site services are strictly for currently enrolled clients only 2. Program Description Huntington Beach Navigation Center is designed to provide safe shelter,basic needs,and access to support to move individuals out of homelessness and into permanent housing opportunities. Access to safe shelter Huntington Beach Navigation Center accommodates overnight sleeping for 174 individuals per evening. Access to Huntington Beach Navigation Center is provided 24 hours a day, seven days/week,365 days a year. In order to decrease the impact to the surrounding neighborhood,access to bed availability is handled through a reservation system.Walk-ins will not be permitted. Length of Stay There is no set minimum and the maximum length of stay is 90 consecutive days. Clients at Huntington Beach Navigation Center may stay enrolled with the program past the 90 days if they remain good neighbors and dedicated to working their personalized Housing Plan.This extended stay may be granted through an Extension Request process that is overseen by each client's Housing Navigator and Program Management team. The client must complete a Request for Extension Application which,if granted,may extend their stay for an additional 90 days. Each client is assigned a Housing Navigator supporting their progress toward Housing Stabilization.The program is designed to provide this support until a housing option becomes available.However,at any time a client may be exited from the shelter for safety or continual shelter violations as outlined in the"Exit and Readmission Policies". Additionally, if a client exceeds 90 days,intensified housing location and exit plan strategies will be implemented. Consistent with national best practices and trends,the goal for length of stay should be 30 days or less. The Operator maintains a report that accounts for clients with lengths of stay exceeding 90 days and reasons why with accountability to Advisory Committees. Sleeping Areas Bed types consist of single beds.Each client is assigned a bed and bedding for the length of their stay. Every client is made aware upon intake that they may need to switch beds as the need requires it.Transgendered clients may be assigned to beds in whichever dorm is appropriate to the gender with which they identify.The available bed breakdown is: There is a men's dorm,a women's dorm,a couple's dorm and non-binary dorm.No male clients are allowed in the women's dorm without specific permission and close guidance from staff. The same is true of female clients in the men's dorm. Meals EXHIBIT A Breakfast,lunch,dinner and snacks are provided for all clients in the central dining area,referred to as"The Commons".Meals are cooked off-site by a third party vendor and brought on-site and served. The Shelter Operator coordinates with a licensed food vendor to provide meals from within the kitchen. Hygiene Facilities Hygiene facilities are provided on-site including toilets, showers and laundry facilities. Clients are encouraged to utilize these facilities as daily resources to them. Toiletries are provided by the Shelter Operator to clients as needed, and there is one All-Gender restroom available for those who need. Clients of the program are required to shower and turn in their laundry for cleaning on a regular basis, as outlined in the Health and Safety Policies. Transportation Non-referred persons("walk-ups")are prohibited from receiving shelter access.New and returning clients receive direct transportation to and from the shelter daily,and those with street-legal personal motor vehicles are permitted to use their vehicles and park them on site if parking is available or off-site in a public lot at the owner's own risk.Dates and times for daily pick-ups are outlined in the"Transportation Policies."Huntington Beach Navigation Center will use designated locations that provide ample geographic range for those seeking shelter services in the city of Huntington Beach and serves to minimize community impact and safety considerations.Each chosen location has been selected in coordination with service providers,public safety, and City input. The Operator does not drop-off/pick-up other than at agreed upon locations,unless for medical emergencies,or with specific permission and guidance from management and community partners for special events/occasions. Guests will be provided with an emergency contact number for notifying the shelter of transportation issues or change of plans. EXHIBIT A Contact numbers Contact Numbers for the Huntington Beach Navigation Center Call Center 714-836-7188 x257 Front Desk 714-836-7188 x252 Site Lead Desk 714-836-7188 x201 Site Lead Cell Phone 714-389-8841 Manager 714-836-7188 x204 Security The Shelter Operator follows policies and procedures that promote utmost safety for clients, staff, volunteers, and the community and strives to provide an atmosphere that promotes community, stays alert for signs of conflict,and confronts behaviors before they escalate. The security plan includes a multi-faceted approach involving screening for sex offenders,convicted arsonists,and individuals with open felony warrants, secured and separate entrances and exits, security searches,confiscation of harmful contraband,trained security personnel providing around-the-clock indoor and outdoor coverage,security and smoke alarms,cameras,and lighting. Other program elements which support security efforts include no walk ups and no loitering policies. Storage All clients have access to indoor and rolling personal storage space. Each client is assigned a personal storage bin for personal valuables and is permitted to keep a limited amount of personal effects at their bedside in provided storage containers. One rolling outdoor storage bin is also available to each client.Additionally, clients may store temperature-sensitive medication in a locked refrigerator accessible only by program staff. Housing Navigation Services Upon entering the shelter,each client is assigned a Housing Navigator. The primary function of the Housing Navigator is to work side-by-side with the client to create a pathway toward permanent housing opportunities, with the ultimate goal of ending their homelessness within a 30-day timeframe.Additionally,the Housing Navigator provides resources and support to the client during their stay, including encouraging them to access any and all services provided on-site. The Housing Navigator ensures that all clients who agree to be entered into the Coordinated Entry System are entered into the Coordinated Entry System, as the first line of housing engagement. Together,each Housing Navigator and client completes a personalized Housing Plan which will guide their efforts toward securing permanent housing opportunities. Meeting with the client either weekly or biweekly, the Housing Navigator documents their progress towards the actions outlined in the Housing Plan. EXHIBIT A Daytime Program Activities As a 24-hour Year-Round Emergency Shelter Program,the Shelter Operator encourages all clients to stay on- site during the day and to take advantage of the on-site services provided to them during the daytime. Daytime program activities include but are not limited to,the following: • Full access to any and all on-site service providers; • Life skills classes and workshops; • Indoor and outdoor recreational activities (ex: exercise classes; ping pong, library time, space permitting) 3. Services Provided Huntington Beach Navigation Center incorporates a combination of basic needs services as well as supportive services aimed at creating pathways into housing. The following baseline services are provided: 1. Intake/Assessment/Housing Navigation 2. Crisis Evaluation/Mental Health Evaluation Services 3. On-site Centralized Intake 4. Domestic Violence Referrals 5. Shelter Beds 6. Health Clinic 7. Transportation Services and Assistance 8. Computers and Email access 9. Security 10. Meals and Food 11. Homeless Prevention and Diversion Assistance 12. Drug and Alcohol Treatment Referrals 13. Crisis Evaluation Referrals 14. 211 referrals 15. Employment and Job Placement Resources 16. 16. Mental Health Treatment(on or off site) 17. Laundry 18. Client Storage In addition to the baseline services,the following services were also considered in the design and implementation of Huntington Beach Navigation Center: 1. Respite facilities(a space for clients to get away from the noise of shelter life) 2. Recreational Activities 3. Dog Walk Area and Pet Services 4. Clothing Donation and Distribution 5. Electronic Charging Stations EXHIBIT A 4. Coordinated Entry System Integration Huntington Beach Navigation Center serves as a designated"Entry Point"of the Coordinated Entry System. The Shelter Operator's staffing plan includes designated staff to conduct Diversion screening and prevent those with other resources from entering the homeless shelter system.Additionally,the staff is trained to complete on-site VI-SPDAT assessments.Housing Navigators assist Huntington Beach Navigation Center clients obtain the vital documents necessary to move forward in their housing connection process,once matched to permanent housing opportunities by the Coordinated Entry Module. 5. Target Goals/Expected Outcomes The target goals and expected outcomes for Huntington Beach Navigation Center adhere to guidelines and expectations set forth by the U.S.Department of Housing and Urban Development's HEARTH Act. Huntington Beach Navigation Center is not regarded as a singular program, as it provides support to Orange County's Central SPA helping to move the system towards higher a level of system performance,a reduction in the number of persons who experience homelessness in our community and an increase in access to housing opportunities for chronically homeless individuals utilizing Year Round Emergency Shelter Program services. Indicators for measuring effective system performance include the following key considerations: a. Reduction in First Time Homeless Are fewer people experiencing homelessness for the first-time?Are only persons who have no safe, appropriate housing option being admitted to shelter? b. Overall Reduction in Number of Persons Who Experience Homelessness Are overall rates of homelessness declining?Is street homelessness declining?Is chronic homelessness declining? c. Reduction in the Length of Time Homeless Do people stay homeless for shorter periods of time?A reasonably short length of time homeless indicates system and program success in rapidly re-housing persons who are homeless. It can also indicate efficiency related to turnover of beds which is essential to meet system demand for Year Round Emergency Shelter Program. d. Successful Resolution of Housing/Homeless Crisis Do people resolve their housing/homeless crisis successfully by maintaining/obtaining permanent housing?Are people successfully connected to community-based supports? EXHIBIT A e. Reduction in Recidivism(subsequent return to homelessness) Are repeat occurrences of homelessness avoided or declining? MERCY HOUSE WILL REPORT ON THE FOLLOWING MEASURES 200 unduplicated individuals will receive shelter and services and at least Activity#1 16,425 bed nights will be provided annually. 90%of households will complete an assessment during their shelter stay. Activity#2 25%of program participants who exit to housing destinations will do so Activity#3 within 45 days. 25%of shelter program participants will exit to permanent housing Activity#4 destinations. 25%of shelter program participants will exit to temporary housing Activity#5 destinations. BENEFICIARY ACCOMPLISHMENT DETAILS (HUNTINGTON BEACH HOUSEHOLDS ONLY) Total number of unduplicated individuals served this quarter: Total number of unduplicated individuals served year-to-date: Total number of unduplicated individuals served year-to-date who have received VI-SPDAT Assessment during their shelter stay: Total number of unduplicated individuals served year-to-date who have received a Permanent Supportive Housing(PSH)Voucher through the Coordinated Entry System: Total number of unduplicated individuals served year-to-date who have received a Rapid Re-Housing(RRH)Voucher through the Coordinated Entry System: Total number of shelter bed nights provided year-to-date: EXHIBIT A 6. Program Layout Huntington Beach Navigation Center is located at 17631 Cameron Lane in Huntington Beach,CA 92647.The program's current space layout is as follows: ➢ Dormitory: • Men's Dorm:103 beds • Women's Dorm:55 beds • Couple's Dorm:12 beds • Non-Binary Dorm:4 Beds ➢ Dining/Food Service/Commons Area with Indoor and outdoor seating ➢ Site Administration and Operations Offices D. Intake and Service Desk ➢ Restroom and Shower Trailers D. Laundry Facilities ➢ Outdoor Facilities/Areas • Outdoor Common Area • Bike Rack Area • Dog Run • Limited vehicle parking for program participants B. ADMISSION CRITERIA AND PROCEDURES 1. Client Program Expectations Prospective clients must be able to perform all aspects of their care and ADLs(Activities of Daily Living, including but not limited to:feeding,showering,toileting,transferring,dressing),follow all Huntington Beach Navigation Center program expectations,and maintain appropriate behavior with consideration for all other clients of the shelter.All clients must review,initial and sign a copy of the"Expectations"document prior to enrollment(Attachments B and C).At intake,staff assists any and all clients who may have difficulty understanding or reviewing these expectations,and they are available to client at any time. 2. Identification Requirements A form of official identification is required to verify identity; however, clients are not denied access to shelter services without one. In the event they do not have official identification, Housing Navigators assist clients in obtaining California ID,and can provide each client with a no-cost ID voucher. Additionally,all clients receive a shelter-specific identification card upon entering the shelter that will be used for readmission during the duration of their stay. Shelter ID components include a photograph,intake date,date of birth,name and HMIS identifying information. EXHIBIT A 3. Screening Requirements No person validated on the sex offender registry(Megan's Law)will be allowed to access the shelter property (screening will take place prior to the arrival at the facility as part of the bed reservation system).Additionally, no person with an open felony warrant or convicted of arson will be allowed to access the shelter property. The Shelter Operator works cooperatively with the local police department and utilizes the Orange County Sheriff's Department's public"Warrant Check"database to screen clients for any open warrants. Staff also utilizes the National Sex Offender Public Website to screen for sex offenses across the country. 4. Bed Reservation System To minimize neighborhood impact, all clients seeking to access Huntington Beach Navigation Center and services must do so through a designated Intake and Bed Reservation System. The Huntington Beach Navigation Center Call Center will be staffed to schedule intakes Monday thru Friday, 9:00 AM— 3:00 PM (excluding major holidays). New prospective clients may contact one of the agencies currently authorized as a point of entry into Huntington Beach Navigation Center. After the referral agency representative discusses the program with the prospective client, the representative must check bed availability on the Bed Reservation System and verify that the client meets the minimum eligibility requirements including the background check. If the Bed Reservation System indicates that an appropriate bed is available for the client, the representative from the referring agency arranges transportation for the client to the Huntington Beach Navigation Center during the timeframe indicated by the Call Center/Intake Specialist to complete the intake process. Clients will be screened for diversion and/or homeless prevention services, utilizing the Coordinated Entry System's Diversion and Homeless Prevention Questionnaire. If they have an alternate, habitable location where they may stay,they will be diverted from occupying a shelter bed until their resources have been exhausted. Clients meeting eligibility requirements and background check clearance are assigned a bed reservation number (pending bed availability) and given instructions on transportation options and a designated arrival time to complete the intake process. In the event a client who has already enrolled with Huntington Beach Navigation Center has exited/been exited and is seeking reenrollment,they will be directed to contact the Call Center personally,so program staff may determine eligibility status.Returning clients are not required to reenroll through a referral partner,though they may take that route if desired. The Shelter Operator provides on-site staff to track daily bed inventory and communicate daily bed vacancies with service providers through the Daily New Guest Roster.Additionally, 15 beds are designated(10%)to prioritize referrals from local police and/or for emergency or other qualified special situations. EXHIBIT A S. New Clients All new clients are screened using the phone intake system and provided a Referral Form which acts as a reservation confirmation,as well as a shuttle pick up time and location. Screened and approved clients may also arrive via their own vehicle or dropped off by a third party during their assigned reservation slot. Beds are assigned based on availability and eligibility results.New clients are instructed to arrive at the designated shuttle pick up location or at the shelter through coordinated transportation,by 9:00 PM each night. Those who do not arrive before 9:00 PM without communicating previous arrangements will forfeit their bed for the night. A security guard is assigned to each evening shuttle,and the shuttle driver is provided a nightly manifest which includes all clients who are expected at pickup,including all new clients that are expected.The shuttle will transport clients directly to Huntington Beach Navigation Center. Clients are strictly prohibited from loitering in the neighborhood surrounding Huntington Beach Navigation Center or causing any disruption at any of the shuttle pick up locations at any time.This is part of the Operator's Good Neighbor Policy,which is strictly enforced.Failure to meet these expectations or severe violations of any other program policies could result in termination of the client's enrollment. The operator conducts random daily checks of a'/z mile radius in the form of outreach to enforce shelter expectations and avoid loitering and homeless congregations. Upon arrival, clients must complete a basic wellness screening, security screening process and work with an Intake Coordinator to be informed of the program expectations of Huntington Beach Navigation Center, and complete necessary intake paperwork. As part of the Health and Safety guidelines, new clients must also shower on their first night in the shelter, and submit all clothing or additional bedding to be washed. EXHIBIT A 6. Day Leave and Returning Clients At least two morning shuttles are available to clients who have a desire to leave the facility during the day for employment or personal appointments.No walk outs are permitted and departures by shuttle will occur at predetermined stops and for confirmed special appointments only. Guests may use their own vehicles or arrange other transportation off premises during the proscribed arrival and departure hours of 6 am, 8:30 am,4 pm,and 7:00 pm.Guests will return to the shelter no later than 9 pm. Three predetermined pick-up/drop-off locations have been established for guests. They are bus stops at PCH and Beach Blvd,the bus depot at Center Ave. and Gothard St.,and Warner Ave.and PCH. At least two evening shuttles are also available to pick up any clients who have left and are returning for the night.Clients are allowed one leave,and one entry per day. All clients must return to Huntington Beach Navigation Center before a 9:00 PM curfew(unless authorized by management for late entry on the basis of school,employment,etc.). Clients who leave the program during the day must sign out with staff on a form which logs their destination, and the time they are requesting to be picked up. This information is gathered and collated into a nightly "manifest"which is used by the shuttle drivers to guide their evening routes. Clients arriving later than 9:00 PM for special unexpected circumstances(such as or discharge from the hospital)must communicate their anticipated arrival time with their Housing Navigator or Site Leader and receive approval for a late entry to be excused. Failure to communicate this could result in an Action Plan which could potentially result in termination,as subject to the"Readmission Policy"protocols. All guests will be informed during intake of how to make contact with staff for this purpose. Clients who are unable to meet the two evening shuttles must arrange alternate transportation to the shelter site, no later pickups will be provided. COVID Pandemic or other public health policies which differ from the foregoing may apply. EXHIBIT A 7. Hours of Operation Huntington Beach Navigation Center is open 24 hours,365 days per year.These hours of operation will be in effect seven days per week,every week regardless of holidays or weather. Service Providers may schedule on- site services to occur at almost any time,and the service schedule is different each day. Below is a Programing Schedule that is in effect on most days for general shelter activities: 5:00 AM—8:00 AM Breakfast served 6:00 AM—10:00 AM First and second wave of morning shuttle drop-offs 10:00 AM—12:00 PM Dorms are closed(Monday-Friday) 11:00 AM—1:00 PM Lunch served 3:00 PM—4:00 PM Snack served 4:00 PM First wave of evening shuttle pick-ups 6:00 PM—9:00 PM Dinner served 7:00 PM Second(final)wave of evening shuttle pick-ups 9:00 PM Curfew 10:00 PM Lights Out in Sleeping Area C. OVERFLOW MANAGEMENT 1. Coordinated Service Delivery Plan There are times that the need for shelter beds outweighs the capacity of the 174 bed Huntington Beach Navigation Center Program, Therefore, a Coordinated Service Delivery Plan is implemented as needed, which includes coordination of the following diversion and redirection strategies: EXHIBIT A a. Homeless Diversion The Shelter Operator includes homeless diversion screening at the point of intake to ensure that those with alternative resources will not be accessing the homeless system. If clients identify at intake that they have a viable housing alternative to the shelter, The Operator can provide resources to connect the client to that alternative. The Shelter Operator utilizes all available resources to offer successful diversion assistance and, if they cannot provide the assistance themselves, call on other agencies within the Continuum of Care. b. Coordination with Family Shelter Programs As a frontline strategy, the Shelter Operator works with family shelters and other agencies to redirect any families who may arrive seeking shelter at Huntington Beach Navigation Center. c. Coordination with Transitional and Bridge Housing providers The Shelter Operator works with other service providers to utilize Transitional and/or Bridge Housing vacancies when available. This form of housing can be utilized by returning clients who have been matched with a housing opportunity and will soon move into permanent housing. This strategy will increase the Program's bed turnover rate as clients are successfully matched to alternate housing opportunities. d. Coordination with other Year Round Emergency Shelter Program providers As more year round shelters come online, the Shelter Operator will partner with other providers and programs to redirect overflow to any additional shelter beds that may be available in the county. 2. Overflow Policies The Bed Reservation System is designed to prevent and minimize overflow and capacity issues for the shelter. A daily bed utilization count ensures that the 174-bed capacity will be fulfilled each evening,as need for beds persist. In the event of a community-wide natural disaster or in extreme weather situations deemed so by state,county, or city authority,the shelter will maintain its"no walk-up"policy. However,the following option could be utilized by the Operator: • Utilize alternative locations(churches)for additional beds that may accommodate homeless without a bed reservation during inclement weather or disaster. (Note that this option has budget implications/funding considerations for local government agencies.) EXHIBIT A D. EXIT AND RE-ADMISSION 1. Exit and Readmission Policies Clients are considered to have exited the program when they voluntarily leave or are exited from the shelter for safety or continual shelter violations,or find alternate housing. Some common reasons for a client being exited from the program could include,but are not limited to:bed abandonment,using drugs on the shelter site,or involvement in a violent conflict. When a client exits of their own volition or is exited for shelter violations,the client may contact the Call Center to screen for readmission eligibility after the time designated by staff(on average after 30 days). Each client's actual length of exit will depend on the severity of the infraction or safety violations. The Shelter Operator is balanced in their approach to program exits and readmission policies as it pertains to violations of the program expectations.The expectations include considerations for maintaining a safe and effective facility,safety for clients,volunteers,staff and the surrounding neighborhood.As written,they demonstrate compassion toward both homeless individuals who face increasingly vulnerable situations if forced to exit from a shelter situation to places not suitable for human habitation,as well as the community in which the program operates. Violations of these expectations are documented and tallied by use of a notice called an Action Plan. The intent of the action plan is to discuss with the violation with the guest to ensure they fully understand the expectation and why their behavior was a violation. Additionally,the guest has the opportunity to create a plan to avoid further violations. For most infractions of the program expectations, staff utilizes verbal warnings and Action Plans.After five(or three of the same)Action Plans a guest may be asked to leave. Severe infractions include open alcohol or use of drugs on a shuttle or in the Navigation Center,violent attacks/fights,possession of weapons,etc.The Shelter Operator maintains a zero tolerance policy towards violence,sexual misconduct, other criminal activity,and drugs and medications used or possessed beyond the scope permitted in the program's Health Policies.These behaviors,when substantiated,may be grounds for immediate enrollment termination upon a first offense and a minimum of 30 days out-of-program prior to readmission eligibility, for an egregious health and safety violation a client may be indefinitely exited from the program. Clients who use the facility,programs,and services in violation of a specific rule are obliged to adhere to those consequences. Depending on the circumstances,the consequences of these actions may also be subject to intervention by law enforcement,and if necessary,prosecution up to the limit of the law. 2. Exit Procedures When a client is asked to exit due to repeated violations of the program expectations,violence,or criminal activity,security escorts the person out of the building and staff offers transportation to one of the approved drop-off locations out of the surrounding area. In the event that an exited person refuses transportation off-site, they are advised once again of the Good Neighbor Policy and reminded that any incidents in the surrounding area may affect their ability to reenroll. Staff and security closely monitor any clients who leave by foot or bicycle until they are out of the immediate surrounding area. EXHIBIT A E. HOUSING NAVIGATION SERVICES POLICY Upon entering the shelter,each client is assigned a Housing Navigator.The primary function of the Housing Navigator is to work side-by-side with the client to create a pathway toward permanent housing opportunities, with the ultimate goal of ending their homelessness within a 30-day timeframe.Additionally,the Housing Navigator provides resources and support to the client during their stay, including encouraging them to access any and all services provided on-site. The Housing Navigator ensures that all clients who agree and do not have other housing opportunities are entered into the Coordinated Entry System,within 7 days of acceptance into the HBNC for a potential housing intervention opportunity. Together,each Housing Navigator works with the client to complete a personalized Housing Plan which will guide their efforts toward securing permanent housing opportunities.Meeting with the client either weekly or biweekly,the Housing Navigator documents their progress towards the actions outlined in the Housing Plan. Housing Navigators assist clients obtain the necessary documentation to move forward in their housing connection process,once matched to permanent housing opportunities by Coordinated Entry. Additionally,Housing Navigators will work with clients to provide referrals to on-site services as well as any community referrals that may be helpful necessary. 1. Documentation of Housing Navigation Services and Data Security Policies The Housing Navigators keep case notes in both hard copy paper files and in the HMIS database to track every client's progress and participation in Huntington Beach Navigation Center. These files are also used to track the resources and referrals given,support rendered,and any Action Plans the client may accrue. Outcomes are recorded at exit and throughout participation in the program. Paper files are stored in a secure locked location,only accessible by necessary staff. The Shelter Operator uses HMIS as its primary database and ensures that every client completes and signs an OC HMIS Client Consent Form upon entry into the program.Any client who refuses consent is entered into HMIS with a simple identifier only. A Data Specialist works with the Housing Navigators to ensure optimum collection of all HUD Data standards as required by the HMIS system. The Shelter Operator has a policy restricting computer access records and client information to authorized staff. All staff computers,database and HMIS access requires passwords by authorized users. Disclosure of client information to other social service agencies may be permitted only with the client's written consent, in the form of a Release/Authorization of Information.Disclosure of records relating to clients may be released without client consent in certain circumstances as required by law. EXHIBIT A F. DAYTIME PROGRAM POLICIES Clients enrolled at Huntington Beach Navigation Center may,but are not required to, leave the facility during the day.However,the Shelter Operator encourages all clients to stay on-site during the day and to take advantage of the on-site services and amenities provided to them during the daytime.Access to the dorms is limited during the day to allow staff/security to clean and secure the dorms without client traffic to this end Dorms will be closed each day on a rotating schedule. At least two morning shuttles are available to clients who have a desire to leave the facility during the day for employment or personal appointments. At least two evening shuttles are also available to pick up any clients who have left and are returning for the night. Clients are allowed one leave,and one entry per day,unless allowed otherwise by the Management or Navigation Team. If not utilizing the shuttle services,clients are encouraged to stay at the facility. Clients have access to any daytime services offered through the Huntington Beach Navigation Center partner organizations and are also able to meet with their assigned Housing Navigator on a weekly basis. They also have access to activities provided by shelter staff and volunteer organizations. Clients are welcome to enjoy the Commons Hall, Computer Lab,and designated outdoor spaces. G. LAUNDRY DAYS Each client will be assigned a laundry day. On that day clients will bag their laundry and linens to be laundered by Mercy House staff.This ensures every client access to laundry service for their personal clothing,as well as a regular supply of clean linens. H. GOOD NEIGHBOR POLICY-COMMUNITY COORDINATION AND COMMUNICATION 1. COMMUNICATION AND COORDINATION WITH NEIGHBORHOOD, BUSINESSES AND PUBLIC The Shelter Operator is committed to communication with neighbors on an ongoing basis.As part of this commitment,the Shelter Operator has helped facilitate a number of Community Forums,prior to opening,and can facilitate additional forums if needed.These Community Forums have provided opportunities to answer any questions members of the surrounding community might have on the operation of Huntington Beach Navigation Center. A public inquiry phone number and contact information will be posted. Community stakeholders may call this number for information about the site or to have any questions answered. The phone number exists as a resource for community members and will remain connected as long as the Program is open and operational. Any community complaints and/or inquiries about Huntington Beach Navigation Center are recorded and forwarded to the appropriate staff for prompt(60 minutes)investigation. The Shelter Operator is fully committed to an appropriate customer service response and considers the resolution of community complaints a high priority. The Shelter Operator also maintains a website which includes important information for community stakeholders and clients alike. The website includes a"Frequently Asked Questions"section which helps to provide instant answers to community concerns. Additionally,the website includes a digital copy of the Shelter Operator's full"Good Neighbor Policy"and"Management and Operational Plan"to be made accessible to the public. EXHIBIT A Limited tours of the facility may be available on specific days by scheduling an appointment with the Operator and City. This is generally limited to prospective volunteers,service providers,community groups who will be completing a task,etc. The Shelter Operator has program brochures available on-site and is able to disseminate these resources to groups throughout the community. Information on the brochures highlights the various services at the facility as well as criteria for admission and eligibility. Volunteer, in-kind and donation opportunities are also listed for those who wish to support the program. The Shelter Operator follows a specific set of media guidelines and has an appointed Public Relations team to handle all media requests. The Public Relations team is charged with ensuring that the public is regularly updated on the progress and successes of the shelter program through various local media outlets. 2. Communication and Coordination with Local Police and Fire Departments The Shelter Operator is committed to communicating and working collaboratively with local police and fire departments through all stages of program implementation-from facility design to program execution. The intention of the Shelter Operator is to act as self-sufficiently as possible and minimize the shelter's impact on the local police and fire departments.This includes ensuring that staff and security are trained to properly manage and respond to an extensive array of difficult situations that may occur at shelter. The Shelter Operator and site provides an array of services and support that are beneficial to local police and fire departments.These services include,but will not be limited,to: • Staff and Security Officers stationed on-site 24 hours(and on-board the shuttle in evening hours); • Designated beds reserved each night for law enforcement referrals(including percentage set- aside for the host city); • An Outreach Team will monitor surrounding area to control issues of loitering,abandoned property,and other blight; • Training opportunities on mental illness,homeless sensitivity or other topics of interest to supplement existing department trainings; • Direct referral access to the Coordinated Entry system to assist local law enforcement officers connect homeless individuals with housing opportunities; • Statistical reports on number of clients served,length of stay and/or demographic information. Additionally,the Operator meets with local law enforcement from the host city and surrounding police departments whenever needed.Law enforcement is able to bring forward operator non-performance directly to the City. EXHIBIT A 3. Communication and Coordination with City, County, and Service Providers Operation of Huntington Beach Navigation Center is for the public good and to move the homeless Continuum of Care system,as a whole, forward.As such,successful implementation of Huntington Beach Navigation Center requires the partnership of various stakeholders including the City,County and other Service Providers. The Shelter Operator is committed to working cooperatively with numerous other service providers, community,and government organizations to serve the needs of the homeless population. In order to effectively manage and operate a robust Navigation Center that provides an array of services for the shelter clients,the Shelter Operator demonstrates collaboration and willingness to engage other service providers. Additionally,the Shelter Provider is responsive to and provides support to the City Manager or designee,in relation to the outcomes and operation of the program. 4. Policies for Community Involvement The Shelter Operator is committed to active participation in city and county-wide community events. To the extent reasonable and feasible,representatives of the Shelter Operator attend meetings of the local Neighborhood Associations and local Chamber of Commerce when invited and communicates with neighborhood and business participants as needed. 5. Policies for Neighborhood Outreach Patrol A staff-led Neighborhood Outreach Patrol assembles several times a week to monitor a 1/2-mile radius around the shelter perimeter.The role of this Outreach is to monitor,promote cleanliness,engage with neighbors,and enhance safety and community in the immediate vicinity. Additionally,this Patrol provides intervention for issues of loitering,unauthorized parking of client vehicles in the neighborhood,abandoned property,shopping carts and other blight.A log is kept of the weekly Outreach patrols.The following actions are completed by the Neighborhood Outreach Patrol: • All litter and trash items related to the Program are removed from the area and properly disposed; • Any currently enrolled Clients found loitering in the area are issued a warning.Violations of this rule may cause a client to be exited from the facility; • Unauthorized parking of client vehicles in the neighborhood are subject to towing; • Shelter Operator will contact city-designated shopping cart retrieval program to collect all shopping carts found that do not contain items of personal property; • Shelter Operator utilizes city-designated maintenance apps on mobile devices for removing personal property found in surrounding area and tracks calls made for services; • If,during a patrol,a situation comes up that requires additional assistance that exceeds that of Mercy House,the designated City representative should be notified. EXHIBIT A • Mercy House staff should speak to any citizens who approach the HBNC with any issues or questions pertaining to operations that might be affecting the neighborhood. This will allow Mercy House to take proactive steps in resolving neighborhood issues. SAFETY POLICIES 1. Facility Maintenance The Shelter Operator keeps a schedule for regular facility maintenance and cleaning. The Program contracts with a janitorial service to provide daily cleaning services for all areas utilized by clients and weekly for office space and the Multi-Service Center areas. In addition,Program Staff also personally maintains a round-the- clock cleaning schedule which addresses each area of the facility. Shelter Staff attends to regular minor maintenance duties and repairs. Major repairs are reported to the Program Manager and depending on the work needed may be sent out to an approved list of vendors for bids,approval, and completion.Maintenance and cleaning forms are used to track completion of each task and submitted to management on a daily basis.The Shelter Operator is responsible for staff training and performance in these duties. The outside grounds are incorporated into the maintenance schedule and rotation including cleaning of parking lot,watering of plants,maintenance and cleaning of sidewalks and patio areas,and checking of outside lights and furnishings.Graffiti is reported to Program Manager for removal within 24 hours. The Shelter Operator is committed to maintaining a pest free environment throughout the premises.As such, no open food or drink is allowed in the dorms and sleeping areas,with the exception of water.Trash bags are emptied throughout the day in all areas as they become full.Inspection of client spaces and lockers are conducted for any items that would attract pests.All staff receives appropriate training for the identification of common pests as well as prevention and control measures.A Pest Control company is contracted by the Shelter Operator and comes regularly to spray for bugs,check for infestation of pests,and performs other pest prevention or extermination treatments that might be seen on their visits or reported by staff. Once outfitted,the shelter operator will perform inspections and basic maintenance of the wall-mounted automatic external defibrillator(AED)and report deficiencies and needs to the fire department. Shelter staff will participate with training to be provided by the fire department on the use and maintenance of the AED. Narcan kits are also available for staff to administer in case of drug overdose. Shelter staff will be trained in the use and maintenance of the above mentioned tools. 2. Fire and Earthquake Safety Evacuation Plan for Ambulatory and Non-Ambulatory Residents All shelter staff are trained in protecting the safety of everyone in the facility. Staff respond quickly and safely when an emergency,incident,or natural disaster occurs.Evacuation Routes and Exits are posted in each major area of facility.An evacuation point outside has been designated to the rear of the building,near the storage shed on the north-east corner of the property. EXHIBIT A In the event of an emergency,the present site lead during the emergency will notify all staff and clients to evacuate,call 911,and direct the evacuation itself. Staff will be assigned to oversee the evacuation of clients in each work area. Staff will check client areas,assign assistance to non-ambulatory and disabled persons,and lead clients to safety through the nearest safe evacuation exit. Staff will assemble clients outside at designated evacuation point,read bed list for attendance and search for any missing clients as safety conditions allow. In case of fire these additional protocols will be completed: • The Program Manager or lead staff member will pull the nearest fire alarm if it is not already sounding;the contracted fire alarm company monitors the alarm and will initiate a fire department response immediately. • While evacuating clients,staff will attempt to close all door(s),if safe to do so,in order to reduce the spread of smoke and fire. • Before exiting a room,the Program Manager or lead staff member will touch back of hand to the door to determine if the door is cool to the touch.Then they will open the door a crack,smell for smoke,and if deemed safe,open the door and leave the building to the evacuation meeting point. • If the door is hot or has smoke entering the room around the door,it will not be opened and staff will lead clients to leave via the nearest safe exit. • Staff will locate and use appropriate fire extinguishers if trained and safe to do so.Staff will be trained of the use of fire extinguishers using the PASS acronym(Pull,Aim,Squeeze,Sweep). • When the Fire Department arrives,a staff person will speak to the officer in charge and give the officer a set of site keys.Staff will open perimeter fencing to allow for a quicker HBFD response. • Staff will contact the Program Manager or their proxy as soon as possible,if not on site. • Staff will report incident and procedure in Incident Report and staff shift notes as directed in shelter policy. If the weather is inclement and if the evacuation will not be short,staff will: • Contact the Program Manager to identify evacuation locations and disaster team if assistance is needed for client shelter, meals or services. • Contact other Homeless Providers for services as needed. For a false alarm or other short-term evacuation, staff will direct occupants back into the building once the Fire Department has determined it to be safe and authorized re-entry. EXHIBIT A 3. Fire Prevention Procedures Huntington Beach Navigation Center was approved by the Fire Department for all fire codes,sprinklers, alarms,and exits prior to service implementation.Emergency lighting has been installed both inside the facility and outside on the grounds for safety and in compliance with all codes. No smoking is allowed inside or outside the building within 20 feet of doors.A smoking section is designated and a sign is posted in the enclosed patio area. 4. Fire Drills and Documentation Fire drills are conducted at least quarterly.Documentation of fire drills are kept for three years in Shelter Management Files. Add the evacuation drill requirements from the CFC. 403.10.1 Group R-1 occupancies. An approved fire safety and evacuation plan in accordance with Section 404 shall be prepared and maintained for Group R-1 occupan- cies.Group R-1 occupancies shall comply with Sections 403.10.1.1 through 403.10.1.3. 403.10.1.1 Evacuation diagrams.A diagram depicting two evacuation routes shall be posted on or immedi- ately adjacent to every required egress door from each hotel or motel sleeping unit. 403.10.1.2 Emergency duties. Upon discovery of a fire or suspected fire,hotel and motel employees shall perform the following duties: I. Activate the fire alarm system,where provided. 2. Notify the public fire department. 3. Take other action as previously instructed. 5. Fire Inspections and Extinguishers The most recent annual fire inspection record/report shall be posted in a designated area of Huntington Beach Navigation Center facility and is included in the Shelter Management files. Fire extinguishers shall be located in a manner so that the travel distance does not exceed 75 feet. All extinguishers shall be mounted as shown in facility plans and in evacuation plan.Fire extinguishers shall be inspected monthly by Navigation Center Staff and serviced annually by a licensed contractor. 6. Earthquake Safety Earthquake drills are conducted quarterly by staff.The evacuation route and procedures are the same as for other hazards.A client tally and search will be conducted once the evacuation is conducted. In case of an actual earthquake that causes damage to facility or grounds,the Community Development Department will be called to inspect the facility as soon as safety permits. Clients will be evacuated from building and transported to other shelter as needed. EXHIBIT A J. SECURITY PLAN The Shelter Operator follows policies and procedures that promote the utmost safety for clients, staff, volunteers,and the community and strives to provide an atmosphere that promotes community,stays alert for signs of conflict,and confronts behaviors before they escalate. EXHIBIT A 1. Eligibility Screening Each guest must be referred by a referring agency.No person validated on a sex offender registry(ex: Megan's Law)can access into Huntington Beach Navigation Center.Additionally,no person with an open felony warrant or convicted of arson will be allowed to access the shelter property.The Shelter Operator works cooperatively with local law enforcement to screen clients for open warrants.In addition,Program Staff utilizes https://www.nsopw.gov/to screen for status on national sex offender registries. 2. Secured Entrances All clients are required to enter the shelter in a coordinated,peaceful fashion. All clients present identification upon entry.Clients without valid California identification cards are given supportive services to secure a valid identification card.Clients also receive a shelter-specific ID to use for admission into the shelter during the duration of their stay. All clients and their belongings are screened and checked by security personnel,utilizing security wands (metal detectors)and a visual inspection upon each entry to the facility.Any found prohibited items are seized and illegal contraband is destroyed.Prohibited Items include(but are not limited to):weapons,explosives, flammable or volatile substances,illegal drugs,controlled substances or drug paraphernalia,alcoholic beverages,bio-hazardous items or environmentally harmful goods.A more extensive list of examples of Prohibited Items is clearly posted before and at the security checkpoint. If a large amount of narcotics,or a significant weapon(such as a firearm)is located,HBPD will be notified. Clients sign in upon entrance,and sign out upon exit from the building. 3. On-site Security Personnel The Shelter Operator provides a sufficient number of trained security guards to ensure the safety of clients and the surrounding neighborhood,24 hours a day. Security is on-site at all times,and conducts security rounds as necessary,and at least once each hour. Security guards are stationed both inside and outside the shelter to ensure maximum coverage. Security guards are accessible and visible to clients,and survey facility for any potential concerns. Staff and security communicate with each other via portable electronic equipment(ex:2-way radios). Security guards are contracted through a third-party vendor. Security guards carry handcuffs and the option of straight-stream gel pepper spray.The vendor ensures that all security staff are regularly trained and updated as needed. Security guards receive Homelessness Sensitivity Training through the Shelter Operator's resources. EXHIBIT A If a personal search needs to be completed,it shall be done by a security guard of the same gender as the individual. 4. Staff Plan Mercy House staff will be on site operating the shelter including the following positions AM Logistics 1 5 AM-9 AM 7 Days AM Janitorial 9 AM-1 PM 7 Days AM Logistics 2 7 AM-11 AM 7 Days AM Logistics 3 7 AM-11 AM 7 Days AM Logistics 4 9 AM-1 PM 7 Days MID Logistics 11AM-3 PM 7 Days Outreach 1 11AM-2 PM 4 Days Outreach 2 11 AM-2 PM 4 Days PM Logistics 1 1 PM-5 PM 7 Days PM Logistics 2 4 PM-8 PM 7 Days PM Janitorial 3 PM-7 PM 7 Days PM Logistics 3 3 PM-9 PM 7 Days PM Logistics 4 4 PM -11 PM 7 Days PM Logistics 5 5 PM-11 PM 7 Days Overnight Logistics 1 11 PM-7 AM 7 Days Overnight Logistics 2 11 PM-7 AM 7 Days Overnight Logistics 3 11 PM-7 AM 7 Days AM Driver/Support 1 5:30 am-1 pm 7 Days AM Driver/Support 2 5:30 am-1 pm 7 Days PM Driver/Support 1 1:30 pm-9 pm 7 Days PM Driver/Support 2 1:30 pm-9 pm 7 Days Housing Navigator 1 9 AM-5 PM Monday—Friday Housing Navigator 2 1 PM-9 PM Monday—Friday Housing Navigator 3 9 AM-5 PM Wednesday Sunday Housing Navigator 4 1 PM-9 PM Wednesday—Sunday Housing Navigator 5 9 AM-5 PM Monday Friday EXHIBIT A Call Center 10:00 am-2:00 pm Monday Friday Data Entry 9 AM-5 PM Monday Friday AM Site Leader 7:00 am-3:00 pm 7 Days PM Site Leader 3:00 pm-11:00 pm 7 Days Program Manager Varies(10-6pm typ.) Monday Friday 5. Security Time Security Guards 12am- 12pm 3 12pm-8pm 4 8pm- 12am 3 6. Security Alarms and Cameras Huntington Beach Navigation Center is equipped with security cameras both inside and outside,door bells and portable communication device worn by staff. Staff also has access to panic buttons which can silently summon police to the facility during emergency situations. Site Leads and Security Officers can monitor footage via web-based security servers,on computers at the security desk and administrative office areas. Surveillance footage will be provided to the City or police department upon request,in conjunction with a criminal investigation. 7. Security Lighting Security lighting is used both inside and outside the facility to highlight the entrances and parking lot. A security officer is available to escort any person to the parking lot or street- side parking after sunset. 8. Loitering Policy Clients are not allowed to loiter in the surrounding neighborhood. Subsequent violations of this rule result in warnings which may lead to the client's program enrollment being EXHIBIT A terminated. The Shelter Operator's Good Neighbor Policy includes random checks of the surrounding area to prevent and control loitering issues. EXHIBIT A 9. De-escalating Conflicts All employees receive training in communication techniques that are known to be helpful or effective in de- escalating confrontations. 10. Entrance and Exit Procedure All clients enter and exit through one main entrance and security checkpoint. The entrance is equipped with security cameras inside and outside the facility. Each area of the building is locked when not in use,and the site is"zoned"so that clients only have access to the areas which they need.During sleeping hours clients will have restricted access to other areas of the building. The staff offices are only available by appointment. All clients must present some kind of ID upon entry,and their person and belongings are searched by security. They sign in upon entrance and sign out upon exit from the building. All clients enter the property by bus/shuttle or other motor vehicle. Clients are escorted from the designated parking lot area and bus/shuttle drop off area to the shelter entrance. 11. Policy regarding storage of client's possessions All clients have access to limited personal storage space. Each client is assigned a lockable storage bin and lock to go under the bed for personal valuables. Clients are also assigned rolling storage bins.Upon being assigned the rolling bin,clients must sign a Storage Bin Agreement form which states that staff is not responsible for any items that are lost,stolen,or damaged. A client may store personal effects in their assigned bin to the capacity with which it can still correctly close and be safely rolled to and from the bin storage area. Outdoor rolling storage bins may be accessed,with staff supervision and only during assigned hours during the day. Indoor lockers may be accessed at any time during the day other than"lights out". Whenever a client retrieves items from the outside bins to bring inside,those items should be inspected by staff. All items are stored for the length of the client's stay at the shelter. The right to store items on-site may be revoked based on violation of rules and at the management's discretion. Once a client has exited the shelter program,any personal effects may be stored for up to 7 days if needed; after which,the property will be disposed of.Clients who have exited from the shelter program must contact staff to set an appointment to collect their personal belongings within the 7 days. In the event the client cannot come to retrieve his/her own property,he/she may name a proxy of their choosing to pick up their effects by filling out an Authorization for Release of Personal Property form. The client will be responsible for asking their designated contact person to retrieve property, if needed.A limited extension to the length property is held may be granted under exigent circumstances,and only by close coordination with management. EXHIBIT A No Prohibited Items may be stored inside the shelter. Outdoor storage will be kept outside of the shelter's security boundary. Limited Prohibited Items may be stored in outdoor bins, the shelter operator does not actively monitor what items are kept in outdoor storage.Clients will go through a security screening every time they access their outdoor storage. 12. Policy Pertaining to Searching of Clients' Property by Staff The Shelter staff has the right to inspect all storage areas,including rolling bins and lockers,to ensure compliance with contraband policies. If Prohibited Items are seen being transferred to a client's personal rolling bin or locker,or if there is other reasonable suspicion that there are Prohibited Items in a client's belongings,that storage and belongings may be searched for safety purposes,with or without the client present. Clients are required to use locks provided by the program for this reason. If a client wishes to use their own lock,they must supply management with a copy of their key or the combination.Any unauthorized locks may be cut if needed. When inspecting a client's belongings without them present,two staff persons are responsible for the search. An authorization form is signed by the client at time of intake. When items are found in the client's possession that are not illegal paraphernalia,but are also not suitable for storage,clients can choose to have the staff dispose of the item or they may store property off site premises at their own cost.Clients are not allowed to store items in the surrounding neighborhood. Staff reserves the right to designate a period of time when a client will be ineligible for re-entry to facility,if contraband is found.Length of ineligible time will be documented according to the"Exit and Readmission Policies". 13. Policy on Possession of Weapons On-Site No weapons or items which the staff identifies as being dangerous or obviously capable of harm may be brought into the shelter.Any belongings that a client brings into the building must come through the dedicated security checkpoint so that security can search and inspect them for weapons or items described above.Anyone found attempting to bring these kinds of items past security will be asked to immediately leave the premises and neighborhood of the facility. Sharp objects such as tools,knives or scissors may be stored in outdoor bins, but not taken into shelter living areas.Heavy or blunt hand objects like hammers,bats,or crowbars are also not allowed in the facility for the same reason. Transportation off property will be offered to clients in this situation if safety allows. 14. Procedure for Contacting Police The intention of the Shelter Operator is to act as self-sufficiently as possible and minimize the shelter's impact on the local police department.This includes ensuring that staff and security are trained to properly manage and respond to an array of difficult situations that may occur at shelter. In establishing a procedure for contacting police,the Shelter Operator works cooperatively with the local police department to establish shelter policies and procedures on how and when to contact police for conflict resolution,trespassing,theft,unruly behaviors, loitering around property,mental health evaluation,and emergencies. For non-emergency incidents which merit law enforcement attention,staff will call the Huntington Beach Police Department non-emergency line at(714)960-8825. The program established and follows a simple 911 protocol when dealing with incidents at the shelter.All staff members are trained in these procedures. 911 may be called for any medical emergencies, violent behaviors EXHIBIT A that endanger others,and suicidal ideation. In the event that a client requests 911 be called,staff will take a quick inventory of the situation to decide if 911 should be called immediately or if it would be more appropriate to use an alternate solution: directing to urgent care,Non-emergency ambulance, shuttle rides to the hospital,or if it is a medical concern that can wait until the client is able to be seen by a nurse or physician on-site,nurse help-lines,or a tele-medicine appointment. K. HEALTH POLICIES 1. Housekeeping Policies The Shelter Operator is committed to,and understands the importance of,maintaining hygienic,sanitary environments for the well-being of clients,volunteers and staff. The Shelter Operator maintains written, standardized housekeeping procedures. Each procedure has been designed for the safety of staff and clients and for a consistent,high standard of housekeeping. Staff are provided with training in these procedures,are monitored in performance of the procedures,and evaluated in their effective use of them. Training also includes education on different hazardous materials with which staff may come into contact when carrying out their assigned work tasks. The complete list of procedures is included in a Shelter Policy and Procedures Manual and made available to all employees. Shelter staff is responsible for cleaning of the facility. Thorough daily cleaning of all client areas include living quarters,serving and dining areas,and common areas are done using institution strength anti-bacterial products.Bathrooms, showers,and eating areas are given priority attention. The serving and dining areas are cleaned according to strict health standards after each meal. Office space is cleaned weekly or as needed by Shelter staff and partner organizations using the space. To prevent cross-contamination,clients are encouraged to store personal toiletries in plastic sealable bags on their beds when not in use. Clients are assigned a set of linens at intake for their use while in the shelter.The client is responsible for making and maintaining their bed each morning. Staff washes linens and client laundry weekly in hot water with bleach(except when cleaning clients' colored laundry)unless special circumstances require more regular cleaning. All staff practice universal precautions in handling laundry, cleaning of facility,and general self-health care. Specifically: • Staff wear appropriate protective garments(i.e.gloves)while completing tasks; • Staff use recommended disinfecting cleaning products for each area of facility; • Staff practice required hand-washing procedures; • Serving staff are trained in and practice required food-handling procedures; • All client clothes are washed upon initial intake and weekly thereafter; • All laundry is handled according to safety and washing procedures; • Staff and volunteers follow a set of Program Rules and Regulations for working when they are sick/contagious. The outside grounds are included in the housekeeping standards and schedule. The facility's outside spaces, parking lot,and green areas are cleaned daily from debris and litter. Chairs and tables are cleaned regularly according to agency standards,and more often when needed.Minor repairs of the facility and grounds are completed by the Shelter staff.Any major repairs or work requiring specialized training are completed by approved vendors. EXHIBIT A The client engagement areas are also included the housekeeping standards and schedule. The Service Partner agencies must adhere to housekeeping procedures as outlined in their MOU agreement. Service Provider Partners are expected to respect and keep their areas clean after usage. 2. Pets, ESAs and Service Animal Policies If space allows,clients are permitted to bring pets,defined as a dog,cat,or recognized service animal, excluding exotic and wild animals. Only registered animals that are spayed/neutered,have proof of current licensing and vaccinations in Orange County are allowed at the facility.Animals coming into the shelter must also be kept free of fleas,ticks or other pests/parasites.Animals are permitted to stay in the shelter and living areas and must stay in the provided kennels or on a controlled leash while on the grounds. In order to confirm that an animal is considered a Service Animal, staff may ask if the animal is needed to help with a disability that the client is experiencing,and what specific task the animal can perform. Because there is no legitimate Service Animal Registry,no registration, Service Animal ID or special tag or vests are necessary. The health and well-being of all animals brought into the shelter is the sole responsibility of their owner. Clients must feed and clean up after their animals,and Shelter Staff is not required to provide food,although animal food may be regularly available through donations from the program's partners.Clients who are unable to care for or feed for their pets or cannot control them while at the shelter are asked to remove the pets from the facility.No animal shall accompany a client during emergency transport to the hospital unless the patient is able to care for and maintain direct control of the animal during the transport and hospital stay. In most cases, the animal should remain at the shelter when the client requires emergency transportation to the hospital. To this end,clients must designate an emergency contact and plan for the animal in preparation for such an event. If the Shelter Operator partners with a Veterinarian,clients may be required to keep regular pet-health appointments. 3. Possession and Use of Alcohol and/or Controlled Substances The Shelter Operator has strict policies prohibiting the possession or use of alcohol or controlled substances at or in the vicinity of Huntington Beach Navigation Center and its Shuttle Pickup Locations by employees, residents,clients,and general public. It is the intent of the Shelter Operator to promote a safe,healthy and productive environment for everyone. Staff recognizes that the illegal and/or excessive use of drugs and alcohol,or the inappropriate use of prescribed drugs is not conducive to a safe living environment. It is the objective of the Shelter Operator to have an environment that is free from the influence of controlled substances and alcohol at all times on premises. The unlawful purchase,possession,transfer,manufacturing,distribution,dispensation or use of any illegal drug is inconsistent with the objective of operating in a safe and efficient manner and is strictly prohibited and is contrary to mission of Huntington Beach Navigation Center. In addition,the possession of any alcoholic beverage is strictly prohibited. EXHIBIT A 4. Policy for Drug Possession Staff reserves the right to refuse entrance to any client who is noticeably under the influence and exhibiting behavior that is unsafe or inappropriate due to influence. If alcohol,illegal substances,or paraphernalia are found in client's possession after they have completed entry paperwork and necessary security screenings,that client may be issued an Action Plan which may result in the termination of their enrollment,depending on the type of contraband. They may be given a time frame of their next eligible readmission date.The illegal drug or alcohol is disposed of and documented by two staff following written protocol in a Policy and Procedures Manual. 5. Security, Use and Access of Prescription Medications Clients are allowed to hold and control their own medication,provided that they maintain a current prescription and that the medication is kept in the appropriate original container. If a medication needs to be refrigerated, the medication is packaged and labeled with person's name,bed number,and name of medication and placed inside a designated locked refrigerator which can only be accessed by staff. Clients whose medications are stored in the locked refrigerator can retrieve them as soon as possible by placing a request to the staff on duty. The clients are responsible for the safe keeping of and taking their own medications within limits of how they are prescribed. Only the person whose name is on the medications is able to retrieve them. 6. Client Use of Over-The-Counter Medications Use and storage of over-the-counter medications follow the same policy and procedures of prescription medications,although identification cannot be verified in this case. 7. Client Access to Emergency and Medical Care Clients can access medical care at any time.They should communicate to the staff on duty their need for medical care,if possible. If a client requires first aid items,they may access them from a shelter staff member at the service desk.The staff member may assist the client in basic first aid care with the client's permission,as he/she will be trained in using universal precautions. In case of a seizure,staff are trained in appropriate safety precautions and call for support from the Medical Wing staff or 911 if a seizure persists or causes bodily harm. If a client needs emergency or serious medical care,the staff on duty will call 911 and follow the 911 operator's procedures. In case of an injury,staff will not move the client.They will contact other staff,call 911,and if the client is not conscious,check for signs of life, such as normal breathing, and begin CPR if needed. Staff will be CPR trained through the American Heart Association or the American Red Cross or trained in Hands-Only CPR by the fire department. One staff member or trained volunteer will attempt to keep the client comfortable and keep other clients away from immediate scene,while another staff member will wait for medical personnel,give medical personnel information about client,and direct them to client.For non-emergency incidents,staff will assess the situation and connect the client with an appropriate care provider such as: on-site medical partner,urgent care,referral to the client's primary care doctor,on a case-by-case basis. EXHIBIT A Program staff are also trained on the use of the overdose rescue drug known as Narcan. Program staff work with community partners and distributors to ensure that Narcan is available in strategic locations within Huntington Beach Navigation Center. The Program Manager will be called as soon as possible following a major incident such as the serious injury, overdose,sexual assault,or personal injury attributed to a hazardous condition at HBNC. After any client emergency or incident has been controlled,the lead staff member completes an Incident Report form which will be sent to the Program Manager and higher-level staff as needed. 8. First Aid Equipment, Supplies and Procedures The Shelter Provider and/or Medical partner has first aid supplies available at all times. The first aid kits are inspected monthly,updated as items expire,and re-stocked after each use. Staff members are trained annually in universal precautions,basic first aid care,and Mental Health crisis.Any incidents occurring at Huntington Beach Navigation Center requiring first aid or other emergency medical intervention are documented in the daily report and an Incident Report is prepared and sent to the Program Manager and other higher-level staff as necessary. 9. Policies& Procedures for Disease Prevention The Shelter Operator has protocols for prevention and treatment of certain diseases and conditions such as seizures,diabetic episodes,mental health episodes, lice,bed bugs, influenza,and other communicable and contagious diseases,and will operate in compliance with guidance from County Health Care Agency and the Center for Disease Control.Clients are screened for wellness upon intake to the shelter to limit the risk of exposing the shelter to communicable disease.Universal precautions are practiced at all times in handling of fluids,client clothing, laundry,and in all cleaning of premises. When an accident or injury to an employee or client occurs or when there has been damage to Shelter property, staff follows a set protocol which includes: • Immediately contacting Supervisor about the situation • Dealing with any injuries • Securing the accident scene by obtaining names,addresses, and phone numbers of witnesses if possible,taking photos if possible,and noting any unusual circumstances • Recording all necessary information to complete a formal report • Not accepting any responsibility on behalf of the Shelter Operator • Reporting accidents and injuries within 24 hours to insurance carrier If a client shows symptoms of a contagious disease or other public health concern that might threaten another person,the Operator will seek and follow guidance of County Health Care Agency and the Center for Disease Control in a timely manner.If the health concern is serious enough, staff may require that the client immediately leave to be seen/evaluated at a local hospital.If a client leaves due to disease,the bedding and client's clothes are washed,bed cleaned,and bedding replaced on bed. Clothes and belongings are stored in designated area and held for the maximum amount of time permitted. The Shelter operates to conform to best health practices and concerns. Universal precautions are used for all handling of client possessions. Staff follows hand washing techniques recommended by the Health Department. EXHIBIT A All staff are regularly tested for TB as required by OSHA standards and written in the Shelter Operator's Policy and Procedures handbook.If a client shows symptoms of tuberculosis,the client is sent for medical diagnosis and asked to receive a TB test.TB testing can be made available to clients through the Medical Services on-site as a community health benefit. The operator will stay up to date and in compliance with guidance from federal, state,and local health care agencies,including the CDC and County HCA regarding safety protocols related to COVID-19 and any other communicable disease. L. FOOD POLICIES 1. Provision of Nutritional Needs of Clients The Shelter Operator provides a breakfast,lunch and hot dinner to each client every day. Meals are prepared off site by a third-party vendor and brought to the site to be served in the serving area.Meals are nutritious and healthy including a variety of fruits and vegetables.Accommodations can be made on a case-by-case basis for clients with dietary restrictions. The Shelter Operator includes in its in-kind donation strategies,opportunities for food donations and partnerships with local food banks.The Shelter Operator also works with community and church partners and existing community meal service programs to offer opportunities to feed the homeless individuals at the shelter. Tables and chairs are set up for meals in the Commons Dining Area at the scheduled meal times. Food is served at designated times of operation for registered shelter clients only. Clients of the Multi-Service Center would not be permitted to access the dining area, nor would they be allowed to participate in daily meals. 2. Meeting the Health Department Standards The Shelter Operator will meet all Health Department standards.Provisions for the Sanitary Storage and Preparation of Food. Huntington Beach Navigation Center has adequate space for storage of dry foods,refrigerated foods,and supplies. Separate and secure refrigerator/freezer space is made available for client medications. The Shelter Operator may provide extra refrigeration and freezer appliances as needed to supplement safe storage of food, if space is available. Current certificates of food handling safety are posted in the serving area.Any volunteers will be supervised by an authorized employee. All serving area storage areas are cleaned on a planned schedule and outdated food is disposed of. There is a rotation schedule for the storage and use of food in the refrigerators,and dry goods pantry that maximizes use of food so that it does not become outdated. M. TRANSPORTATION POLICIES EXHIBIT A The policies for travel to and from Huntington Beach Navigation Center are designed to safely support client needs and minimize potential impact on the adjacent residential neighborhood and businesses. The following transportation measures have been implemented: 1. Transportation Flow On and Off Property The Shelter Provider implemented a plan for safe and effective flow of traffic on and off the property based on the schematics of the shelter grounds and surrounding neighborhood.Considerations include provisions for pedestrian,bicycle,personal transportation and bus and shuttle services. 2. Pedestrian Traffic The shelter operates by bed reservation only and no walk-ins are accepted.The clients are expected to utilize the transportation options that are provided to them by the Shelter Operator or referring agency,unless they own and drive a personal motor vehicle. Any individual that does walk-up receives information on how to make a bed reservation will be provided information as to how to obtain a shelter referral. If a person walks up they are notified of the Good Neighbor Policy,and are closely monitored as they leave the area. 3. Bicycle Traffic and Parking Bicycle racks have been provided on site.Bike locks will be encouraged but are the responsibility of the client to obtain. Clients must complete a simple registration process for any bicycle brought onto the property,and is limited to only one per person.Bus and shuttle transportation vehicles have been designed to transport bicycles to mitigate foot traffic.Bicycles are not allowed to be ridden on or off the facility. 4. Shuttle Transportation Services Access to the shelter is provided via on-site shuttle transport vehicles. The three designated shuttle stops are Pacific Coast Highway/Warner Ave,Gothard St/Center Ave,and Pacific Coast Highway/Beach Blvd. The operator does not drop-off/pick-up other than at agreed upon locations unless in exigent circumstances,or with close personal supervision for housing-related travel. Mercy House site leads are encouraged to make reasonable accommodations for shuttle usage on their own. Daily shuttles are provided to transport all screened clients to the Shelter Site. Security guards ride with the shuttle in the evenings to ensure only prescreened clients with bed reservations receive transportation to the shelter. The Shelter Operator also conducts random daily checks of a YZ mile radius around the shelter,as well as the area immediately surrounding the Shuttle Stops to enforce shelter rules and avoid loitering and homeless congregations. To avoid long-term loitering at the Shuttle Stops,clients may arrive at the Shuttle Stop fifteen(15)minutes before the start of the earliest shuttle departure times.The Shuttle Stops are an extension of the shelter and thus any violation such as loitering constitutes a violation of the shelter rules which will be strictly enforced. EXHIBIT A The shuttles provide pick-ups beginning at 4:00 PM and 7:00 PM,transporting new and returning clients. Prospective new clients must be present at designated pickup locations at a pick-up time agreed upon at the time of referral or they risk forfeiting their bed. In the case of special circumstances,and only if arrangements have been communicated by the client to their Housing Navigator or Management the prior evening,returning clients who are unable to return to the shelter at the designated time and utilize the second shuttle may use alternate private or public transportation to return to Huntington Beach Navigation Center. Each morning,two shuttle services are provided for clients who desire to leave the shelter for employment and other personal appointments.The scheduled start times are 6:00 AM— 10:00AM. 5. Personal Vehicle Transportation and Parking The Shelter parking lot is available to clients, staff,volunteers and vendors.A limited number of parking is reserved and set aside for shelter guests. 6. Staff Transportation of Clients Shelter staff members are prohibited from transporting clients in their personal vehicles. Only designated driver staff in shelter owned/operated or contracted vehicles may transport clients,and only for shelter-related purposes. 7. Delivery of Shelter Goods and Community Donations Deliveries of goods donations are to be dropped off in a designated area. The planned location for these designated drop-offs can change depending on on-site activities and take into consideration pedestrian,bike and other vehicle traffic routes to minimize safety risks and impact to the shelter site and surrounding area. Deliveries of supplies from contracted vendors occur approximately 3xs weekly. The delivery of community donations by private donors occur sporadically and as available. Staff is available 24-7 to ensure safe and effective deliveries of any materials if needed, though it is the intent of the Shelter Provider to receive all deliveries of goods and/or donations will occur between the hours of 10:00 AM and 4:00 PM daily. N. FINANCIAL POLICIES 1. Financial Requests from Clients Financial requests from clients(such as for Bus Passes or ID Vouchers)must be requested and received through their Housing Navigator or Site Lead. Clients will sign a designated log when they receive the requested item.All bus passes and vouchers are kept in a locked safe in a locked office or closet at all times when not in use. EXHIBIT A The Shelter Operator offers these financial assistance opportunities to clients,when available,and according to basic priority levels based off reason for request and status of housing plan. The Shelter Operator is not obligated to fulfill all financial requests from clients that they receive. 2. Client Possessions and Funds No clients' personal funds or money are handled by the Shelter staff. Clients with funds that they keep while at the Shelter are solely responsible for their security and safety.It is recommended by staff for clients not to have funds on site to the extent possible,and to store wallets/purses,electronic devices,and any cash in appropriate locked storage.The Shelter Operator has a policy of not being responsible for lost or stolen items that is included in a Policy and Procedures Manual, listed in the signed Client Expectations agreement,and read with new clients at the time of intake. Clients are not permitted to give cash to staff at any time,for any reason. 3. Annual Outside Audit As required by the Federal Single Audit Act,a comprehensive financial audit prepared by an independent, neutral third-party auditor will be submitted to the City annually. The audit shall cover the financial operations for the period of July 1 through June 30 of each fiscal year. Huntington Beach Navigation Center is also subject to an annual program monitoring. It is the responsibility of the Shelter Operator to correct any deficiencies reported by the audit within the time limits available to them. Failure to comply may result in the termination of their Shelter Operator contract. 4. Financial Reports Review The City shall provide reimbursement related to eligible service expenses,not in excess of the grant amount, on a monthly basis. A"Payment Request"must be submitted to the City within fifteen(15)calendar days after the end of each month. The reimbursement request shall include documentation to verify that the expenditure of funds is consistent with the project description/definition as approved.Payroll records,receipts,paid invoices including an itemized statement of all cost must be submitted with the Payment Request. A monthly Accomplishment Report is also due at the same time as the Payment Request. EXHIBIT A O. LEGAL POLICIES 1. Policy for Compliance with Local Laws The Shelter Operator follows all Orange County Fire Code requirements,and has staff trained for food handling,CPR,fire drills and other disaster evacuation procedures.The Shelter Operator and staff work cooperatively with local law enforcement to communicate any breaking of laws by clientele while on its premises.Additionally, Shelter staff and management cooperate with law enforcement agencies on investigations for persons wanted for crimes as much as is possible while maintaining policies on client confidentiality. 2. Policy for Compliance with Labor Laws The Shelter Operator complies with all required labor laws. OSHA training and reviews are done during staff meetings on an annual basis. OSHA flyers are posted in administrative offices. The Shelter Operator's wages are at or above minimum wage.Employee breaks,meals,and overtime are monitored legally and compensated as needed. The Shelter Operator is contracted with a company to examine any work injuries.The proper incident reports, Workmen's Compensation forms,and requirements are completed. P. NON-DISCRIMINATION POLICIES The Shelter Operator adheres to a policy of non-discrimination which is stated in the Shelter Operator's Policies and Procedures Manual. The Shelter Operator does not discriminate in the provision of client care based on age,race,color,religion, sex,sexual orientation or gender identity and expression,marital status,geographic,national or ethnic origin, HIV status,disability,or veteran status. 1. Policy for Compliance with Americans with Disabilities Act The Shelter Operator complies with appropriate standards of The Americans with Disabilities Act(ADA).The Staff is trained about and is cognizant of any physical disability upon entrance of the client and can assist as needed to conquer any barriers from the structure of the building. Staff receives training to work appropriately with persons with disabilities.All persons are treated with dignity,value,and worth. 2. Gender-Specific Programming Policy Persons accessing Huntington Beach Navigation Center services are classified as the gender for which they identify. Staff provides beds to persons of all gender identities,expressions and sexual orientations with due regard to privacy and client rights. Bathrooms and showers have been constructed with equal privacy for all clients,regardless of sexual orientation,expression,or identity. One all-gender restroom is available at Huntington Beach Navigation Center. All programs and services are available with the dignity of all clients as highest priority. EXHIBIT A 3. Sexual Harassment Policy All clients,volunteers,and employees are expected to be able to coexist at Huntington Beach Navigation Center in a Trauma-Informed environment,free from sexual harassment and inappropriate sexual behavior. The Shelter has a zero-tolerance policy for sexual harassment and inappropriate behavior of a sexual nature. No sexual harassment is tolerated by anyone on the facility grounds-including by staff,volunteers,or clients. Clients,staff,and volunteers are notified if in the Shelter Operator's sole discretion any of their remarks, advances, gestures,or attire constitutes sexual harassment toward any person in the facility. Anyone who believes he or she has been the subject of any such behavior is urged to report it to the staff or supervisor immediately. In the event an individual comes forward with these concerns, a report will be completed and taken to appropriate staff or supervisor for resolution. Reported incidents are investigated on a confidential basis.Provisions are instituted to guard the safety and emotional health of persons who have been victims of a reported incident,as well as any persons initially accused of harassment. If after proper review a person is found to have engaged in sexual harassment or inappropriate behavior of a sexual nature,they will be subject to disciplinary action including possible immediate exit from program or termination from employment. 4. Policy Regarding Sex Offenders The Shelter Operator has strict requirements for the safety vulnerable adults and children who may frequent the surrounding area. Staff and volunteers are trained in sex abuse definitions, sex offender policies,child abuse, and vulnerable adult abuse. All employees must review this training yearly and be documented to have passed its standards. As mandated reporters, the Shelter Staff follows federal law requirements in reporting sex offenders. All clients are screened against national sex offender databases, through the National Sex Offender Public Website. Screening is conducted at the time of reservation, and no potential participants with a registered sex offense will be allowed on the shuttle or admitted as clients. Q. CONFIDENTIALITY POLICIES 1. Personal Confidentiality People seek help from emergency shelters at a difficult time in their lives.Their need for service and the help that can be given is determined through sharing of factual and personal information. For this to be effective, every client must be able to trust that every staff member and volunteer hold confidential the shared information. Therefore,the Shelter staff and Shelter Operator keep strict confidentiality practices as written in its internal Confidentiality Policies. These practices include: EXHIBIT A • Fact of Participation:The fact that an individual is or has been a participant in Huntington Beach Navigation Center is not disclosed except,where absolutely necessary and after disclosure has been allowed by the client. Inquiries by visit,telephone or letter regarding a participant in the program is answered with the statement that information as to whether a particular person is or has been in residence cannot be divulged;that if in fact the individual is in residence,they will be advised of the inquiry,and that, at their discretion,they will or will not communicate with the inquirer. • Disclosure to Other Agencies: Disclosure of client information to other social service agencies, whether on a referral to or from the agency,generally is permitted only with the person's written consent. Information is withheld where enjoined by law and where by contract The Shelter Operator has agreed to maintain the confidentiality of client records(as under the Privacy Act.) Disclosure of information relating to program participants is not be made to employers,credit agencies,unions or other similar organizations,except at the request,and with the consent of the participant. • Information to the Client: In some situations it may be required by law to disclose certain participant information contained in their own case record. Information disclosed should be limited to that which is included in the formal case record.The formal case record should contain factual information and shared documents, not progress notes or staff observations. Information provided by other agencies is also not to be shared. • Law Enforcement Agencies: Formal requests for information regarding clients originating from law enforcement agents are referred to the Shelter Operator's Management Team and Directors,and if necessary, it's Legal Department. Before any official action is taken on any legal request,staff will contact their Legal Department as there are boundaries in place to determine the sharing of information with law enforcement personnel according to its policies on client confidentiality(as stated in the Shelter Operator's Policy Manual)and applicable law. When an arrest warrant or a search warrant has been issued by a court after a showing of probable cause,if such a warrant is presented to the facility relating to a client in the residence,staff cooperates with the law enforcement agency in making the arrest or the search,preferably in a manner which will involve the least disruption of the program at the facility.This kind of visit by Law Enforcement will be followed up with an Incident Report by staff. • Written Consent:If there is any doubt as to whether client information should be disclosed,the consent of the client is first obtained,except as otherwise required by law.The consent will be in writing on a Release of Information form and will identify the information to be disclosed,the person or agency to whom it will be disclosed,and the purpose of the disclosure,and the period of time during which authorization is granted. EXHIBIT A • Abuse Reporting:The Shelter Operator and Shelter staff comply with all state and municipal laws requiring reporting to governmental agencies of instances of child abuse,domestic violence and elder abuse.Staff reports any suspicion or evidence of child abuse or vulnerable adult abuse according to the law's requirements.All staff persons at the shelter are mandatory reporters.An incident report would also be completed and submitted to the Program Manager and any higher-level staff as needed.All staff is trained at the time of hire to spot signs of abuse and to properly document and report it.Trainings are repeated annually. • Harm to Self or Others: If a client at the shelter program shares with a staff person a viable threat to do harm to self or another,the terms of confidentiality can be revoked,as in the case of suicidal or homicidal admittance. 2. Database Confidentiality Policies Only trained staff,Employment and Housing Navigators,and management staff are authorized to access the HMIS Database. Each staff person must have a separate password for entry. Staff is only to use computers that are authorized and HMIS compliant.No persons without a username and password set up by the Shelter Operator's IT department will have access to staff-only computers. 3. Exceptions to the Confidentiality Policy All clients are informed that when the law requires Management to disclose client-related information, such as to prevent danger to self or others or to report child and elderly/vulnerable adult abuse, Staff will do so. 4. Grievance Policies Mercy House believes in transparency,and in the spirit of fair and honest communication,the following policies and procedures have been written to ensure that clients can be heard and have a voice in the shelter community. To ensure that clients know they have a voice,these policies,procedures,and documents will be kept in a common area reachable by clients at any time,and that every shelter has within its spaces signage or posters that remind clients that their voices are important,and that if they have a complaint or grievance,they can be heard in a timely and respectful manner.These flyers will also note the location of these documents,which will be kept in an organized binder at the front service desk of every site.Furthermore,each program's Regional Supervisor will be responsible for receiving and responding to formal grievances. If the Regional Supervisor/Director is not available,the Program Manager may assist in forwarding the grievance to the next level supervisor. If one of the following procedures or policies requires a working phone number,email or mailing address, Mercy House will encourage someone without these options to call the manager or director of the program for updates. If a client would like to file a grievance or appeal with the program but is no longer enrolled in the program,they would be able to receive a grievance form either via email,or by emailing the regional manager or director.A third party or appointed advocate may assist the client in requesting this form. To address issues or problems as quickly and as efficiently as possible, it may not always be necessary to file a formal grievance.For less pressing matters or for issues that can be addressed swiftly with an obvious solution, clients will be encouraged to file an informal complaint instead of a formal grievance.This is because the formal grievance would likely take longer to address and will require additional levels of investigation before an official resolution can be reached. EXHIBIT A Copies of informal complaints and formal grievances will be kept in each client's casefile,and a copy may be requested at any time by the client that made the complaint. Complaints and Grievances will be kept confidential as any other document in the client's casefile,and not shared with any other client in the program or any other person outside Mercy House unless subpoenaed by a court of law. Informal Complaints: An informal complaint is done through discussion and should always be attempted before moving into the formal complaint process. STEP 1: An informal complaint can be filed by submitting a Request for Consideration Form to the client's Housing Navigator, Site Lead,or Program Manager(who was not mentioned in the complaint). The on-site Suggestion Box is also available if they wish to make an anonymous suggestion. The Suggestion Box will be checked as often as possible,and no less than once per week. If the client includes their name in the complaint, a copy may be saved in their casefile. STEP 2: The Housing Navigator,Site Lead,or Program Manager(who was not mentioned in the complaint) will arrange an informal meeting if one is necessary,to discuss the client's concern. They will identify a private location and provide adequate time to discuss and explore the issues raised and work to identify possible solutions. STEP 3: If the matter has not been resolved satisfactorily through informal discussions,the client may raise a formal complaint under the formal grievance procedure. Formal Grievances: A program participant can file a grievance to dispute any action or inaction within 48 hours. Staff will make every effort to investigate and make a decision within 10 days. The grievance procedure does not suspend the rules or consequences established in the Shelter Expectations. Clients have the right to file a grievance without fear of harmful repercussions from staff The client also has the right to request a 3rd party to assist them through the grievance process.If they choose to have a 3rd party present for the grievance,the client must file a signed release of information prior their involvement. STEP 1: If you wish to file a grievance,you may obtain a Grievance Form from any program staff member. They are also located within the Grievance binder. Grievances should be written clearly and include the names of all parties involved,a detailed account of the problem and requested action to be taken. Any staff member may assist you if you need assistance in completing the form. Formal grievance forms should be submitted to the Regional Supervisor. If necessary,the client may also submit the Grievance Form to the Program Manager to assist them in forwarding it to the Regional Supervisor. STEP 2: The Regional Supervisor will confirm their receipt of any grievance within 3 business days. They will then make every effort to resolve the conflict or concern with the client and parties involved within 5 days. This will include an opportunity for the client to discuss their concern,during a face-to-face meeting with the Regional Supervisor. EXHIBIT A If the Regional Supervisor is unable to resolve the concern,they will submit the Grievance to the Program Director. STEP 3: The Program Director will review grievances submitted and investigate the complaint and may acquire all documentation and interview involved parties,as necessary. STEP 4: The person filing the grievance may appeal the decision by writing to the Chief Program Officer(or the Chief Operations Officer if the Chief Program Officer made the prior grievance determination)within 10 days of receiving the written decision. The Mercy House Officer receiving the appeal shall issue a written decision in response to the appeal no later than 10 days after its filing. 5. Receiving and Posting The Grievance Procedure is clearly posted in the Policy and Procedure Manual and available to clients at the shelter facility.It can be easily found in a dedicated binder on the counter at the front Service Desk. Also, posters with this information can be found on the walls of the shelter.A client is given a copy of the Grievance Procedure when a conflict has occurred that cannot be resolved satisfactorily between the client and a staff person or another client,or the client has a complaint about an event that occurred at the Shelter involving that client.The Grievance Procedure will be read by the client and the client may decide which follow up forms they would like to proceed with completing if follow up is necessary.The grievance information and forms will also be available on the Operator's website.These forms include a Request for Consideration form,a formal Grievance Form,as well as a Termination Appeal form.Each form may be filed to begin a grievance investigation and follow up at different levels of management within the Shelter Operator. 6. Termination Appeal Mercy House may terminate assistance to any program participant who violates program requirements or conditions of occupancy. In such cases,Mercy House will provide a formal process that recognizes the due process of law and the rights of the program participant or tenant. Mercy House recognizes the continued hardships that a participant may face if terminated from the shelter.As such staff members will exercise judgment and examine all circumstances in determining whether termination is appropriate. If a program participant is at risk of termination staff will provide mediation to try and remediate the issues. Whenever possible,termination from a program is limited to extenuating and severe circumstances. If the issue cannot be resolved,a written notice will be issued to the program participant containing a clear statement of the reasons for termination. EXHIBIT A Reasons for Termination(examples including,but not limited to) Voluntary Termination: • Moving into a permanent housing situation • Moving into a temporary housing situation • Moving into another shelter program (ex:DV shelter or Bridge Shelter) • Leaving of own accord to other destination • Left with without notice---unknown destination Involuntary Termination: • Exited by staff due to extreme disruptive behavior • Exited by staff after causing damages to property • Exited by staff after refusing to work on housing plan • Exited by staff after making threats or acts of violence • Exited by staff after repeated violations of general Shelter Expectations or Rules • Exited by staff due to no longer being eligible for program(ex: minor children no longer in a family unit) If your program participation has been terminated and you would like to file a Termination Appeal please follow the Mercy House Shelter Grievance Policy(located in the Grievance Binder at the front desk of every shelter). EXHIBIT A 7. Whistleblower Policy Clients have several ways in which they can share a grievance—verbally or written, anonymous or through a third party.A Suggestions-and-Grievance Box is available in the common area and is checked weekly by staff. Confidentiality is strictly kept between the person making the complaint and the Program Manager which will withhold information internally to the extent prudent where a complaint involves a staff member or volunteer. The Grievance Procedure will be clearly posted in the Policy and Procedure Manual and available at the facility as well as online. SECTION III. STAFFING AND MANAGEMENT PLAN A. STAFF POLICIES 1. Hiring Policy The Shelter Operator is an equal opportunity employer.A copy of its applicable Equal Opportunity and Affirmative Action Policy is available in the Employee Handbook and through the Human Resources department of the Administrative Offices. All staff positions and newly hired staff are approved by the Human Resources department,Directors and Program Manager,and are thoroughly vetted through a new hire process as outlined below. 2. Screening Procedure Position openings are posted on various employment-search networking websites.Potential applicants are screened through a two-step interview process. The first interview is typically scheduled with the Human Resources.If deemed eligible,the applicant may conduct an interview with their potential manager or supervisor at the agency.The Shelter Staff is hired into at- will employment and are subject to annual staff review and probationary training periods overseen by the Program Manager. 3. Acceptance Procedure A completed application packet is sent to the head of the Human Resources Department who conducts a thorough background check.Every potential applicant is screened for active warrants,violent felony convictions,sexual offenses which require registration,and legal ability to work.Any staff who are in direct contact with clients are also required to complete Tuberculosis screening as well as training for mandated reporting policies.The applicant must successfully complete all screening requirements before they will be able to begin working directly with clients. Upon hire,the new employee signs a formal job offer form and is provided a job description informational sheet for their records.They also attend a general program orientation led by the Human Resources Department.This orientation covers important topics,such as but not limited to,sexual harassment policies, EXHIBIT A and appropriate interactions with co-workers,volunteers,and clients. Training places a heavy emphasis on appropriate conduct between staff and clients and all new hires are expected to adhere to these practices when interacting with clients.Program Managers complete a more lengthy program-specific orientation process. 4. Staffing Policies for Safe Humane Environment The Huntington Beach Navigation Center is staffed to provide the safest,most dignified environment for all clients.All staff are easily identifiable and are required to wear Shelter Operator-Approved shirts. Staff will be scheduled to optimize safety of staff,volunteers and clients and to provide optimal coverage during hours of high volume. The Regional Director of Emergency Services is responsible for the performance of all Huntington Beach Navigation Center Activities. Their primary responsibilities include program management,development,and community relations,which includes supervising the Program Manager of Huntington Beach Navigation Center. All Shelter operations and staff are supervised by the full time Program Manager.The Manager is a full time, salaried position with at least 2 years of direct life experience working with long-term homeless,low income, and diverse populations.The Program Manager is responsible for coordinating all program services for Huntington Beach Navigation Center.Primary responsibilities include supervising support staff. This position reports directly to the Regional Director of Emergency Services. The Site Leaders are responsible for overseeing daily services and activities in Huntington Beach Navigation Center and provides support for the Multi-Service Center services. They oversee all shelter activities including logistics and client intake,oversee distribution of services,and assist in coordination of volunteers and supportive services.They provide support to staff during designated shifts and assign tasks,oversee administrative duties that support program services. The Site Leaders report directly to the Huntington Beach Navigation Center Program Manager,reporting any staff or shelter issues as needed. The Logistics Coordinators are responsible for providing supportive services and logistical support to Huntington Beach Navigation Center during designated shifts. This position requires a flexible work schedule including weekend,morning,evening,and holiday shifts to provide optimal coverage during Shelter hours. This position reports directly to the Huntington Beach Navigation Center Program Manager,and by proxy,the Site Leaders. This position assists with shelter setup and maintenance,cleanliness and safety of facility, assisting and receiving orders from vendors,laundry,and more as needed. The Housing Navigator position requires at least 2 years of direct life experience working with long-term homeless,low income,and diverse populations and have working knowledge of mental health and addiction issues.The Housing Navigator provides housing navigation assistance to Shelter clients and conducts an individual assessment of needs,followed by provision of targeted services focused on returning individuals to permanent housing as quickly as possible. The Housing Navigators conduct the VI-SPDAT assessment, determine eligibility,enter assessments into Central Intake System for prioritization and linkage to housing provider,help clients obtain necessary documents,and provide individuals with employment guidance and community resources. When clients are referred to other programs,the Housing Navigator can provide a warm hand-off to the service provider.The Housing Navigator is also responsible for accepting new referrals, completing the Diversion Questionnaire and new client intakes,and prepping all data to be ready for handoff to the Data Entry Specialist. EXHIBIT A The Data Entry Specialist manages the HMIS and data for reporting requirements. They are responsible for ensuring that HMIS and Coordinated Entry data is complete. The Overnight Coordinator is a full-time position that covers overnight logistics shifts at Huntington Beach Navigation Center. They resolve conflicts and file incident reports as necessary,report violations and general events in the daily log.This position is largely Logistics based,and a significant amount of cleaning is involved. They also oversee 3`d shift Security crew and conduct safety checks.The Overnight Coordinator provides general support for clients,ensuring their safety during the night. Volunteers assist with daily ongoing operations of the shelter,and can be utilized every day of the week. Volunteers help the Shelter Staff with setting up and serving meals,clean-up, laundry,daytime activities,as well as minor administrative duties and distribution of donations.There are also opportunities for Volunteers to do special work projects on-site or to hold special events. All volunteers are assigned to duties that are appropriate for their age and activity level. It is important that volunteers be reliable,and all staff treat them as a vital component of shelter operations. All the positions requirements and descriptions will be available in the Shelter Operator's Human Resources Department and will be also made readily available to all staff Please see attached job descriptions. B. POLICIES FOR STAFF TRAINING Huntington Beach Navigation Center Program staff are trained in emergency evacuation,first aid procedures, mandated reporting policies,crisis intervention,and CPR procedures.These trainings are repeated and updated annually and as needed. Staff also receives additional training on different topics as opportunities arise and are needed. Each staff member also receives on-going in-service training in crisis management. Staff also trains in Strengths-Based Approaches and positive communication skills.Each staff member is required to attend annual training to update and improve their knowledge.Documentation of training is kept by the Program Manager and is provided to the Head of Human Resources for filing,when appropriate. Security staff undergoes sensitivity training to better equip them to work with homeless clients,and those in crisis. 1. Emergency Procedures - Evacuation, First Aid, and CPR, 911 Reporting Program staff are trained in fire,earthquake,and chemical spill evacuation procedures when hired and annually. Evacuation drills with all staff and clients are held and recorded quarterly. Evacuation protocols are recorded in the Program Manager office for reference. Evacuation routes are posted throughout the facility. Staff is trained in first aid and CPR procedures annually. 911 reporting is taught in orientation and reviewed annually. CPR certificates will be kept in staff files. Universal precautions will be followed. 2. Safety Conduct- Prevention of Abuse, Crisis Intervention, Conflict Resolution EXHIBIT A The Shelter Operator staff is trained in identifying and the prevention of child abuse,vulnerable adult abuse, and sexual harassment titled. Each staff will complete this training program annually. All Program staff complete a course in conflict resolution and crisis intervention upon hire and annually. Records of completed trainings are kept in Human Resource files. 3. Appropriate Behavior for Dignity and Respect Operations,Program,Administrative and Management staff are trained in a Strengths-Based,Trauma- Informed model of client care. They are trained regularly, including at time of hire,on the best methods of working with,treating,and responding to clients who have had difficult and traumatic life experiences. Each staff member is expected to put these models to use in every interaction they have with clients and potential clients. Staff members are offered training regularly and expected to participate actively.Notice of completion is recorded in staff files,and each staff member has access to this information in a readily-available staff handbook. 4. Communication Shelter staff undergoes training in communication skills—such as handling phone calls,confidentiality policies,crisis management and de-escalation of conflict.These communication skills are reinforced through practice and reviewed at regular staff meetings and reviews. Specialty courses covering topics such as communication skills with mentally ill persons,receptionist skills,communication with difficult people,and conflict resolution are completed where needed. 5. Resources and Referrals Operations,Program,and Housing Navigator Staff are oriented to resources,homeless services,and organizations for collaboration and referral.They are also trained staff who can connect clients to the Coordinated Entry System,as a system designated Entry Point. Resource lists are updated monthly and kept on-site. Protocols for offering and accepting referrals from other agencies are in place,reviewed by staff,updated,and kept in a manual. 6. Mental Health and Addiction Skills All Program staff attends mental health training events which include naming of symptoms,co-occurring diseases,de-escalation techniques,and safety protocols.This training is done at time of hire and revisited annually. Special speakers may present workshops on various aspects of mental health diagnoses, symptoms, and care when available. Staff is trained in symptoms of drug abuse,and referrals for treatment. Recovery programs are encouraged and off-site referrals are made as appropriate. Though sobriety is not a requirement to stay in the shelter or participate in services,clients are expected to be able to practice self-care,follow all rules and expectations,and behave appropriately and respectfully toward staff,volunteer,and other clients. Drug misuse at the shelter is prohibited and can result in immediate exit from the program. EXHIBIT A 7. Self-Care Regular staff meetings are held for all staff Part of the purpose of these meetings is communication and processing of stressors while working in the difficult environment of a large scale Year-Round Emergency Shelter Program. Staff will be welcome to participate in team-building activities throughout the year,including holiday parties,and events with co-workers. All staff is trained in effective communication with coworkers and in proper techniques to address coworker harassment and stressors and are aware of the importance in practicing self-care. Staff has been informed of the existing open-door policies with supervisors and the Human Resources department. 8. Annual Staff Evaluation and Training Plan All staff are evaluated by their direct supervisor at 90 days from their hire date and at semi-annual intervals. The evaluation form is stored in the employee file held at the Human Resource office. 9. Documentation of Staff Training Attendance of and participation in staff training is recorded in each staff file by the Program Manager. Trainings required by all staff members are also recorded in the Human Resources file to ensure each member's knowledge and information is kept up-to-date. C. VOLUNTEER POLICIES 1. Selection, Screening, and Background Checks The Shelter Operator actively recruits through a variety of sources, including schools,church groups, and community programs. Volunteer Recruitment events are held regularly in order to increase the number of volunteers that serve at Huntington Beach Navigation Center. Individuals as well as groups are invited to volunteer at the shelter.Children aged 13 and older will be able to volunteer,however they must be accompanied by an adult or legal guardian and that person must be registered to volunteer on the day they appear. All potential volunteers are screened for sex offenses and criminal background checks before being confirmed for volunteer duty. 2. Orientation and Training The Shelter Operator includes a Volunteer Coordinator in its staffing plan to support volunteer coordination efforts at the shelter. The Volunteer Coordinator will handle on-site task training of the volunteers. Before beginning service,volunteers are provided an Application and Agreement that includes information about volunteer duties,appropriate conduct with clients, staff,and other volunteers. Each volunteer is required to sign this Agreement before they are assigned any duty at the shelter. EXHIBIT A Volunteers who do not agree with the requirements or refuse to sign will not be assigned a duty and are not able to volunteer at the shelter. Volunteers sign up for an open position,time and date using online volunteer scheduling software.Volunteer Development staff from within the Shelter Operator calls and confirms the volunteer's date and time and to provide them with the location of the shelter and any necessary important information. Volunteers are trained on-site at tasks by the Kitchen and Donations Coordinator on duty.Any tasks that require a trained staff member are supervised by that staff member to ensure accuracy and cleanliness. Volunteers are given opportunities to attend community forums and events to receive more training about community resources and network with other community agencies. Volunteers are expected to adhere to a strict code of ethics and standards.Any found in violation of this code will be removed from the facility and may be limited in future volunteer opportunities. 3. Volunteer Code of Ethics a. Each volunteer must maintain a firm commitment to professional conduct Volunteers of Huntington Beach Navigation Center are expected to maintain guest privacy and the highest level of moral,ethical,and professional conduct while at the site.Volunteers are not allowed to engage in verbal abuse, inappropriate jokes and stories,or any type of inappropriate interaction with staff or clients. b. Limiting Relationships with Clients Volunteers are prohibited from developing dual relationships with any clients they meet through their involvement at Huntington Beach Navigation Center.Examples of dual relationships include(but are not limited to)a volunteer entering into a business,romantic,or sexual relationship with a client. Soliciting clients for their business is also strictly prohibited. Volunteers are not allowed to be named as having authority to make decisions for a client under any type of power of attorney or other legal procedure. c. Food and Other Substances Volunteers are not allowed to consume any food items or drinks supplied by Huntington Beach Navigation Center while volunteering,unless a special event involves food specifically for clients AND staff.Food and drink will be purchased solely for the consumption of the homeless clients. Volunteers must also commit to not consuming alcohol or any type of illicit drugs on the property while volunteering.Volunteers who appear to be under the influence of any substance that impedes their ability to perform their duties safely and efficiently will be turned away. EXHIBIT A d. Discrimination Volunteers are prohibited from discriminating against any client for any reasons. They may not judge an individual based on their race,disability,religious preference, sexual orientation,color,age, veteran status,citizenship,ancestry,national origin or gender. e. Volunteer Boundaries Volunteers are prohibited from loaning or giving money to clients,are not allowed to photograph or meet with clients outside of Huntington Beach Navigation Center without explicit permission from program staff,and are not allowed to drive clients in their vehicles. f. Commitment Huntington Beach Navigation Center is reliant upon the work of volunteers.This commitment is expected to be taken seriously. If a volunteer misses a shift without removing themselves from the schedule and giving notice,the volunteer may be limited or restricted from volunteering. 4. Identifiable Lines of Authority Volunteers are informed of identifiable lines of authority in their Application Packet. Volunteers may defer to the serving area and Donations Coordinator on duty to give resources,referrals,and handle situations beyond their responsibility and volunteer agreement. Volunteers also have access to the Program Manager or lead staff member on site,for questions and any grievances. All volunteers will be provided with a name tag identifying them as such. 5. Descriptions of Volunteer Tasks Volunteers are needed 7 days a week to help in the mornings,mid-day hours and evenings. The staff at Huntington Beach Navigation Center will ensure all volunteers are provided with a task and description of any duties they might perform. Tasks and duties include,but are not limited to: • Assisting the Intake Specialist in registering and signing in clients at time of entry • Setting up cleaning tables for breakfasts and dinners • Distributing donations and hygiene items • Helping direct lines to donations and food • Serving meals,setting up snacks and drinks for clients • Organizing special projects and activities for the guests of Huntington Beach Navigation Center. EXHIBIT A SECTION IV. OPERATING BUDGET A. ANNUAL OPERATIONS BUDGET Projected Budget— 174 Beds Total Admin Costs $ 385,000.00 Operation Costs-Program Salaries Program Manager $ 55,000.00 Site Leaders $ 136,800.00 Housing Navigation Team $ 250,000.00 Overnight Logistics Coordinators $ 180,000.00 Call Center/Intake Specialist $ 25,000.00 Logistics Staff $ 381,000.00 Total Program Salaries $ 1,027,800.00 Program and Facility Costs Replacement Reserves(furniture,bedding, etc.) $ 12,000.00 Utilities $ 35,000.00 Maintenance/Landscape $ 8,000.00 Security Guards $ 650,000.00 Supplies $ 60,000.00 Pet Care $ 36,000.00 Meals, Snacks and Beverages $ 381,060.00 Shuttle Leases $ 45,000.00 Drivers $ 230,000.00 Gas and Repairs $ 90,000.00 Total Program/Facility Costs $ 1,547,060.00 TOTAL ANNUAL OPERATING COSTS $ 2,95 ,860.00 EXHIBIT A B. FUND DEVELOPMENT STRATEGIES Funding to support the annual operational shelter should consider a diverse stream of funding from federal and local public resources,private donations and foundation support,in-kind donations. Potential Funding Type of Resource Entity Type of Support Resource Emergency Solutions Public County, Cities General Operating Grant Community Public County,Cities General Operating Development Block Grant Emergency Food Public Local EFSP Food and Operations and Shelter Program Board Dept. of Housing and Public Federal Coordinated Entry Activities Urban Development- Continuum of Care Mental Health Service Public County Mental Health Service Act(MHSA) Support Health Resources and Public Federal Medical Facility Services Services Administration (HRSA) Homeless Veterans Public Federal Veterans Services Reintegration Program (HVRP)Grants Corporate Foundations Private Local General, Service Specific Private Foundations Private Local General, Service Specific Private Individuals Private/In-Kind Local General,Service Specific Private Corporations Private/In-Kind Local General, Service Specific EXHIBIT A SECTION V. ATTACHMENTS A. JOB DESCRIPTIONS REGIONAL DIRECTOR OF EMERGENCY SERVICES Job Description Introduction:The Regional Director of Emergency Services is responsible for the performance of all Year- Round Emergency Shelter Program,Services and Outreach Activities in Orange County and Bellflower. Primary responsibilities include program management,program development,and community relations.This includes supervising the Huntington Beach Navigation Center Manager.This position requires a flexible schedule especially during the winter months(weekend,morning,evening and holiday shifts).This position may at times require transportation of supplies to shelter locations.The Regional Director of Emergency Services reports directly to the Director of Emergency Services. Qualifications:Associate's Degree and at least 2 years of direct life experience working with long-term homeless,low income,and diverse populations and have a working knowledge of mental health and addiction issues.Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs. Ability to perform crisis intervention as needed;clearly communicate information and instructions verbally and in written form;maintain a positive,professional and safe environment while on duty;and establish and maintain effective working relationships with others.Valid CA driver's license,proof of insurance and reliable vehicle is required. Program Management and Development Goal: Oversee the development and implementation of all program services for our Year-Round Emergency Shelter Program to ensure quality delivery of services. • Maintain performance of existing shelter services • Oversee the scheduling and coordination of all Shelter Sites • Ensure strong communication between Staff and Partner agencies • Oversee coordination of shelter activities and distribution of services • Provide monthly reports to the Operations Director • Develop new partnerships with other agencies in order to enhance our current services • Oversee implementation of new services • Implement new services/year-round, permanent facility • Manage Budget • Oversee Purchases,Vendor Bids and MOU's EXHIBIT A Staff Management Goal: Manage Identified Stafffacilitating optimal performance. • Manage and supervise Shelter Program Managers • Assist in various aspects of staff's duties • Provide support and guidance when necessary • Provide support for crisis/conflict intervention • Coordinate trainings and orientations when needed • Conduct Meetings monthly • Meet with identified staff individually when necessary • Review and evaluate performances • Conduct midyear and annual review Outreach Services Goal: Provide leadership in critical support in the development and implementation of Outreach Services • Brainstorm, research and assist in the development our outreach strategy • Oversee implementation of outreach services • Assist with Front Door Calls when necessary Community Relations Goal:Positively advance agencies reputation in the broader community. • Maintain active involvement with neighbors and program partners • Maintain active involvement with community service organizations Miscellaneous • Provide creative input to the Executive and Operations Directors • Participate in networking functions • Attend appropriate training workshop as needed • Attend appropriate house and staff meetings • Complete ad hoc projects as appointed by Supervisor EXHIBIT A PROGRAM MANAGER- HUNTINGTON BEACH NAVIGATION CENTER Job Description Introduction: This Program Manager is responsible for coordinating program services for Huntington Beach Navigation Center. This position requires dependability,responsibility,organizational skills;and strong written and verbal communication skills. Primary responsibilities include program management,program development,and outreach and community relations and reports to the Regional Director of Emergency Services. This position includes supervising support staff and requires a flexible schedule(weekend,morning, evening and holiday shifts).This position may require the transportation of supplies.Fluency in Spanish is a significant value. Qualifications:Associate's Degree and at least 2 years of direct life experience working with long-term homeless,low income,and diverse populations and have a working knowledge of mental health and addictions issues.Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.Ability to perform crisis intervention as needed;clearly communicate information and instructions verbally and in written form;maintain a positive,professional and safe environment while on duty;and establish and maintain effective working relationships with others.Valid CA Driver's license,proof of insurance and reliable vehicle is required. Year Round Emergency Shelter Program Goal:Ensure that the Shelter run smoothly and that we maintain accurate data and strong communication with community partners. Oversee Client Services Coordinate calendar and services provided by partner agencies Support all aspects of operations including direct client services when necessary Oversee the collection and distribution of donations Assist with monitoring facility security and maintenance Ensure enforcement of our good neighbor policies Assist with securing necessary resources Oversee collection,input and distribution of intakes/summary sheets/reports Provide support with community resources and referrals Develop new partnerships with other agencies in order to enhance our current services Manage program budget Facilitate Resident Advisory Council and Partnership Meetings. Management Goal: Manage Identified Program Staff, Interns and Volunteers facilitating optimal performance. Manage and supervise support staff in all of their duties Assist in various aspects of staff's duties Assist in coordinating and managing on-site volunteers Assist in coordinating and managing special group events and holiday events Provide crisis/conflict intervention Coordinate trainings and orientations when needed Conduct 90 day,midyear,and annual reviews. EXHIBIT A Community Relations Goal: Positively advance Agencies reputation in the broader community. Maintain active involvement with neighbors and program partners Maintain active involvement with community service organizations Miscellaneous Must participate in networking functions and community meetings. Attend staff meetings and training workshops as needed Assist with general duties(stocking supplies,copies,fax,phone calls,etc.) Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications. Perform ad hoc projects as appointed by Supervisor EXHIBIT A SITE LEADER—HUNTINGTON BEACH NAVIGATION CENTER Job Description Introduction: The Emergency Services Site Leader is responsible for overseeing services and activities at Huntington Beach Navigation Center. Dependability,responsibility, and the ability to communicate effectively and respectfully are mandatory skills.Ability to work effectively with a diverse population;plan,organize and prioritize duties;maintain a positive,professional and safe environment while on duty; and establish and maintain effective working relationships with others This position requires a flexible work schedule including some weekend,morning and evening and holiday shifts. This position reports directly to Huntington Beach Navigation Center Manager. Fluency in Spanish is a significant value. Qualifications: Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.Ability to perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form;maintain a positive, professional and safe environment while on duty;and establish and maintain effective working relationships with others.Associate's Degree preferred but not required. Shelter Assist in the implementation of all shelter activities to ensure quality delivery of services. Oversee all shelter activities including logistics and client intakes Oversee distribution of services and all program services while on duty Assist in the coordination of volunteers and support services Oversee the organization of supplies and facilities needs Management Goal: Support Identified Program Staff facilitating optimal performance. Support shelter staff during designated shifts Assist in various aspects of staffs duties Assist in coordinating and managing special group events and holiday events Provide crisis/conflict intervention Communicate any staff or shelter issues to Program Manager. Administration Goal: Oversee administrative duties that support program services. Coordinate supply and service needs Assist with securing necessary resources Assist with record keeping and reporting Miscellaneous Attend staff meetings and training workshops as needed Assist with general duties(stocking supplies,copies,fax,phone calls,etc.) Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications. Perform ad hoc projects as appointed by Supervisor EXHIBIT A LEAD HOUSING NAVIGATOR Job Description Job Description Introduction: The Lead Housing Navigator,under the direction of the Emergency Services Program Manager, is responsible for supporting the navigation team.The Navigation team work directly with clients in emergency shelter and are responsible for performing ongoing needs assessment,personal housing plans,support,information,referral and advocacy for individuals. This position requires strong leadership in supporting a team's successful working relationships.This position will influence and recognize positive behavior changes and will identify problems and obstacles and create solutions to help address them. Qualifications: Associate's Degree and at least 2 years of direct life experience working with long-term homeless,low income, and diverse populations and have a working knowledge of mental health and addiction issues. Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs. Ability to perform crisis intervention as needed;clearly communicate information and instructions verbally and in written form;maintain a positive,professional and safe environment while on duty;and establish and maintain effective working relationships with others.Valid CA driver's license,proof of insurance and reliable vehicle is required.Management experience preferred. Staff Manage day-to-day operations of Housing Navigator teams,objectives and housing plans; maintains a limited caseload Conducts weekly case conferencing and monthly case file audits to assure participants records are complete and accurate Make referrals to supportive services such as job developers,social workers and health care providers as deemed necessary May make home and field visits Provide supportive advocacy for clients;provides crisis intervention, if needed Receive,review, and process financial assistance requests as needed Provide training,supervision, and problem-solving guidance for difficult cases Documentation •Oversee the consistency of documentation standards as set forth by the program contract and program policies •Oversee accurate and complete data into HMIS •Oversee consistency of confidential hard copy case files with all relevant documentation in the appropriate section EXHIBIT A HOUSING NAVIGATOR— HUNTINGTON BEACH NAVIGATION CENTER Job Description Introduction: The Housing Navigator provides assistance to individuals that are literally homeless. This assistance includes an individualized assessment of needs,followed by provision of targeted services focused on returning individuals to permanent housing as quickly as possible.The Navigator will conduct an assessment,determine eligibility,enter assessment into Central Entry System for prioritization and linkage to housing provider,help client obtain documents required for housing placement,provide individuals with employment guidance and community resources. Qualifications: Associate's Degree and at least 2 years of direct life experience working with long-term homeless, low income,and diverse populations and have a working knowledge of mental health and addiction issues.Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.Ability to perform crisis intervention as needed;clearly communicate information and instructions verbally and in written form;maintain a positive,professional and safe environment while on duty;and establish and maintain effective working relationships with others.Valid CA driver's license,proof of insurance and reliable vehicle is required. Year Round Emergency Shelter Program Services Conduct diversion interviews Manage intake process Maintain intake area and ensure daily forms and supplies are stocked and ready for new intakes Supportive Services Provide assessment for client within seven days of entering shelter. Determine eligibility and enter assessment into Central Entry System for prioritization and linkage to housing provider Assist client with obtaining documents required for housing placement While client is at the shelter provide employment linkage,benefits establishment,linkage to community providers for substance abuse,primary and mental health care,and all other services needed to assist clients in reaching their stabilization goals While client is at the shelter provide strengths based case management and service coordination designed to assist clients in obtaining and maintaining stable housing Conduct crisis and risk assessments in consultation with supervisor and case management team Provide crisis intervention services focused on enhancing the client's' ability to independently problem solve, utilize effective coping skills, and manage and self-coordinate own care Provide warm hand off to selected housing provider ensuring a smooth transition from the shelter into housing. Documentation Maintain documentation standards as set forth by the program contract and program policies Complete progress notes on every meeting with client Input accurate and complete data into HMIS and update snapshots to reflect client progress Maintain confidential hard copy case files with all relevant documentation in the appropriate section LOGISTICS COORDINATOR—HUNTINGTON BEACH NAVIGATION CENTER Job Description Introduction: The Logistics Coordinator is responsible for providing supportive services and logistical support to Huntington Beach Navigation Center during designated shifts. This position requires a flexible work schedule including some weekend,morning and evening and holiday shifts. EXHIBIT A This position reports directly to Huntington Beach Navigation Center Program Manager. Dependability, responsibility,and the ability to communicate effectively and respectfully are mandatory skills.Fluency in Spanish is a significant value. Qualifications: Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.Ability to perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form;maintain a positive, professional and safe environment while on duty;and establish and maintain effective working relationships with others. Shelter Support Assist in the implementation of all shelter activities to ensure quality delivery of services. Assist with shelter maintenance Responsible for cleanliness and safety of facility including emptying trash cans and cleaning all areas of the shelter, including dorms,kitchens and restrooms. Assist with receiving and verifying orders from vendors,completing tally sheets Post and update signs and service calendars Audio Equipment set up and monitoring Assist in the organization of supplies and facilities needs Miscellaneous Assist with client services and program activities if necessary Complete ad hoc projects as appointed by Supervisor EXHIBIT A OVERNIGHT LOGISTICS COORDINATOR—HUNTINGTON BEACH NAVIGATION CENTER Job Description Introduction: The Overnight Logistics Coordinator is responsible for providing supportive services and logistical support to Huntington Beach Navigation Center during overnight shifts. This position requires a flexible work schedule including some weekend,morning and evening and holiday shifts. This position reports directly to Huntington Beach Navigation Center Program Manager. Dependability, responsibility,and the ability to communicate effectively and respectfully are mandatory skills. Fluency in Spanish is a significant value. Because of the nature of the shift,this position must be able to operate as site supervisor at times,and be able to communicate effectively after hours with the Program Manager if absolutely necessary. Qualifications: Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.Ability to perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form;maintain a positive, professional and safe environment while on duty;and establish and maintain effective working relationships with others. Shelter Support Assist in the implementation of all shelter activities to ensure quality delivery of services. Assist with shelter maintenance Responsible for cleanliness and safety of facility including emptying trash cans and cleaning all areas of the shelter, including dorms,kitchens and restrooms. Assist with receiving and verifying orders from vendors,completing tally sheets Post and update signs and service calendars Audio Equipment set up and monitoring Assist in the organization of supplies and facilities needs Miscellaneous Assist with client services and program activities if necessary Complete ad hoc projects as appointed by Supervisor EXHIBIT A B. SHELTER CLIENT RULES Huntington Beach Navigation Center Shelter Expectations Welcome to our shelter program. We hope your stay with us allows you to begin your path to ending your homelessness. To ensure that all guests are able to comfortably work toward that goal, the following expectations need to be followed while on the shelter property, on any program shuttle, as well as the immediate vicinity of the shelter or drop-off location. All guests are asked to read and initial each of the following sections as an acknowledgement that they understand what is expected of them while enrolled in the program: 1. Demonstrate responsibility for yourself,your actions,and your housing plan. 2. Guests are expected to actively work their housing plan. By signing these expectations, you understand that you are not guaranteed housing by enrolling in this program, and that your continued enrollment is contingent on the work you complete with your Housing Navigator. The goal is to get you connected to housing resources as quickly as possible. You will be expected to meet regularly with your Housing Navigator at scheduled times to discuss your housing plans. Part of your Housing Plan will be for you to identify tasks that you need to complete in order to achieve your goal of securing housing. Your progress toward this goal will be reviewed at 30-day increments, with formal extension requests required after 6 months. 3. Follow all health and safety policies.These policies include,but are not limited to: • When a new guest enters the program they are required to shower and submit any clothing/bedding items to be laundered or heat treated. • Guests are expected to maintain their hygiene (including changing into clean clothes when possible), laundry once a week and showering at least twice a week. • Due to COVID-19, all guests are expected to wear masks if observed having any symptoms of illness, and must agree to temperature checks if asked. Social distancing protocols may also be enforced that all guests must follow. • Every guest will be assigned a laundry day. Guests will be expected to bag their dirty clothes and bundle their bedding on this day to help streamline laundry services. Laundry should be submitted to staff for cleaning by 9:00 AM on this day. • Guests are expected to maintain the safety of the sleeping area by straightening their beds when not in use. Personal items at the bed must be able to fit in the supplied indoor storage. In addition, each guest will be permitted to keep 1-2 pairs of shoes under the bed. No additional personal items may be kept behind, under or in the aisles next to your bed. No barriers of any kind may be raised without explicit permission from the management team.Water is allowed in the dorms but no open or perishable food or other liquid drinks may be brought to the bed area at any time. • All prescription medication must be recorded with Staff at Intake and stored in your indoor bin in its original labeled container. Pills or medication NOT matching the original labeled container EXHIBIT A may be confiscated. No marijuana will be allowed beyond the security check point at any time. Medical marijuana may only be stored in your outdoor bin with a valid Medicinal Use Card and must be 8 oz.or less. • Every guest is supplied 2 indoor under-the-bed bins (or equivalent) and 1 outdoor bin. Outdoor bins are accessible only during the designated and posted times.Trash and recycling may not be brought onto the property.Guests may only use the bins that were assigned to them by staff.All bins must be able to properly close and latch, and they should be placed on top of the beds when the bed is not in use so staff can sweep and mop underneath. 4. Current guests of the program may use this location as a mailing address. Please note, however, that after a guest exits, it becomes their responsibility to fill out a change of address form with the post office. Any mail that is delivered to the site after a guest has left the program will be sent back to the post office as "Return to Sender". Mail will be kept at the front desk, along with important program notices or messages from staff.Upon signing in each day,the guest's name will have a mark next to it signifying that there is unclaimed mail or messages. 5. For your comfort and safety, all guests are expected to abstain from behavior that is disruptive and unacceptable to others. Examples include verbal harassment, physical harassment, excessive profanity, possessing weapons (or items that may be perceived as weapons) or contraband, drug dealing,drug/alcohol use,theft, etc.Additional examples of items considered contraband can be made available upon request. Serious offenses include but are not limited to: possession of weapons or hard narcotics, use of racial slurs, sexual harassment including nudity or obscene/sexual behavior, setting fires,threats or violent behavior, and any other inappropriate physical contact. Serious violations may result in an immediate exit from the shelter. If you are asked to leave,you must leave without incident in order to be eligible for a return to the program in the future. If a driver is available, you may be transported to an approved drop off location if it is deemed by management as safe to do so. 6. If a guest's behavior is extremely disruptive and staff or security asks you to step outside or remove yourself from an area so you may calm down, you are expected to comply with this request. This is for your benefit,and you may be able to rejoin the group when your behavior is no longer a disruption to the other shelter guests. 7. Guests are expected to return each night before the posted curfew unless allowed special consideration by management (ex: for work or school). Guests are not allowed to miss two consecutive nights or more than 2 nights in any calendar month without clearing the absence with their Housing Navigator. Guests are expected to sign-in daily, and may not sign or hold beds for others. The program manager may grant excused nights out of the shelter upon request if deemed necessary and appropriate. 8. Photo ID's are required of all registered guests for safety purposes. If you do not have a California State ID the MH Staff will assist you in acquiring an ID within the first few days after enrollment. Mercy House may take photos and thumbprints to produce program ID's for guests if necessary. By entering this program, you give your consent to this.A photo ID of some sort is also required to receive a bath towel and is also used when waiting in the dinner line (a loaner ID may be created for you in the interim if you do not yet have one). 9. Out of respect for, and to protect the privacy of our staff and guests, no audio/video-recording or taking of photos is permitted on premises, except by the expressed permission from Management 10. For your safety, this site may incorporate closed-circuit surveillance cameras as part of its security system. There are no cameras installed in any restrooms or showers. Any footage captured is used only for safety and security purposes and may be shared with law enforcement as part of an active investigation.No footage will be shared with the general public. EXHIBIT A 11. Smoking and vaping are permitted in the designated outdoor smoking area only. No drugs, paraphernalia, alcohol, or marijuana (recreational or medicinal) will be permitted in or around the shelter. Anything containing THC(with or without a prescription)will not be allowed. 12. Attend resident meetings and contribute to the community. 13. All guests are expected to be Good Neighbors of the community in which they are served, and have an obligation to comply with all state and local laws and ordinances and behave in a courteous manner at all times, including while traveling to and from the property. Complaints from residents, business owners,or public officials may result in expulsion from Mercy House Programs. 14. In order to remain Good Neighbors, all guests are expected to use the provided shuttles for transportation on to and off of the property, unless they have a personal vehicle or utilize a rideshare/taxi service. We practice a strict no-walk-up/no-bike-up policy. Guests are expected to remain on the property at all times unless when leaving for the day. Violation of this expectation may result in an immediate exit. 15. Guest vehicles may be parked on shelter property at the owner's risk and liability, in designated areas, once the vehicle is registered with the program. A valid license, registration, and insurance are required in the name of the guest. RVs (Recreational Vehicles)are not permitted on-site. Guests with bicycles must use the bicycle racks on the shuttle buses and allow Mercy House drivers to secure them on the rack. Guests are only allowed one bike per person and are not allowed to store spare bike parts unless they fit in the outdoor bin. All bicycles brought onto the property must be registered and photographed. All vehicles, including bicycles, must be operable. Abandoned or inoperable vehicles will be subject to tow at the owner's expense. 16. Several areas on site are restricted to staff and security only. Guests are not allowed to enter any areas other than the common areas, dorms and restrooms without appointment or explicit permission from the management team. If signage is posted designating an area as"Staff Only", guests are expected to respect the boundary. 17. There may be areas specific to men, women, non-binary guests, and couples. Please respect the privacy of others. Guests are not allowed to enter any sleeping area other than the one they were assigned at intake. 18. Guests are expected to respect the rest and sleep of their neighbors. When lights are off, indoor voices should be used to limit distractions and not disturb their rest. Likewise, guests are not allowed to use bright lights or play music/watch videos with sound in the dorms after lights out. 19. Although we respect everyone's right to privacy, we reserve the right to pat down and search all persons as a precaution against any potential security risks. Guests will be informed of items not allowed at the shelter. If those items are found on site they may be confiscated and destroyed. Guests must agree to be searched any time they access their outside bins,bikes, vehicles, or any area deemed "unsearched". 20. Approved pets, Service Animals and ESAs must be registered and cleared ahead of time with program management. Clients are limited to no-more-than one animal (with the possible exception of service animals), and the animal must be present with the client at the time of intake. All pet owners must agree to and follow the guidelines provided in the Animal Expectations,which is a separate document that will be given upon entry of the animal into the shelter. 21. Neither Mercy House nor any of its vendors are in any way responsible or liable for lost, stolen, or damaged items that guests bring onto the premises. Guests are encouraged to keep valuable items close and guarded and are asked to turn in any found items to the front desk. We recommend that those who use the supplied charging stations have their electronics clearly marked or customized for easy identification. EXHIBIT A 22. Cash is never to be given to Staff,Volunteers,or Interns at ANY time. 23. It is our desire to never deny shelter or services to our guests, however, in the case that behavior becomes a health or safety risk, Shelter Management can expel or prevent any guests from staying at the shelter.Any conflicts between guests should be brought to the attention of the staff immediately. 24. Any guests who exit will have 7 days (one week) to pick up any items left on-site before they are discarded. Guests must call and speak to a site leader or program manager to schedule a pickup. 25. We wish to keep open communication between Mercy House and our guests. Each shelter has a grievance binder at the front desk which contains our Grievance Policies and forms. We ask that any issues be brought to our attention first through informal processes, so that we can address them quickly as they occur. For this reason every site also has a suggestions box for you to leave comments or complaints. If any part of the program, staff or services is lacking, please do not hesitate to notify management immediately by speaking to the on-duty site leader or manager. If appropriate, you may also choose to complete a"Request for Consideration" form,to describe issues that you would like to see resolved. If after speaking to staff and completing a "Request for Consideration" form, you feel the matter has not been resolved,you will find a copy of the formal Grievance Form in this binder. 26. Any guest that does not follow these expectations is jeopardizing their ability to accomplish their housing plan and may be exited from the shelter. Because everyone can make a mistake, when an expectation is not met the staff will clarify any misunderstanding of the expectation and discuss ways that each guest can avoid further violations. If the violations continue, staff will meet with the guest to create an action plan in support of the client getting back on-track with their housing goals and meeting the program expectations. Guests who have five action plans and continue to violate these expectations will be exited from the shelter. Likewise, if a guest receives three action plans for the same violation and continues the same behavior,they may be exited from the program as well. As a result of initialing these expectations and signing this form, I understand that expectations,health,and safety policies may change as necessary and that I will be informed of these changes and I am required to abide by any amended policies. EXHIBIT A C. VOLUNTEER POLICIES Emergency Shelter Volunteer Policies 1. Each volunteer must maintain a firm commitment to professional conduct. Volunteers of the Emergency Shelter are expected to maintain the highest level of moral, ethical, and professional conduct while at the site. Volunteers will not engage in verbal abuse, inappropriate jokes and stories,and or any type of inappropriate interaction with Emergency Shelter staff or clients. 2. Relationships with Clients. Volunteers are prohibited from developing dual relationships with any clients they meet through their volunteer involvement at the Emergency Shelter. Examples of dual relationships include(but are not limited to)a volunteer entering into a business, romantic,or sexual relationship with a client. Soliciting clients for your business is strictly prohibited.Volunteers are not allowed to be named as having authority to make decisions for a client under any type of power of attorney or other legal procedure. 3. Food and Other Substances. Volunteers will not consume any food items or drinks supplied by the Emergency Shelter while volunteering. Food and drinks are purchased solely for the consumption of the homeless clients. Volunteers must also commit to not consuming any type of illicit drugs on the property while volunteering.Volunteers who appear to be under the influence of any substance that impedes their ability to perform their duties safely and efficiently may be turned away. 4. Discrimination. Volunteers will not discriminate against any client. They will not judge an individual based on their race, disability, religious preference, sexual orientation, color, age, veteran status, citizenship,ancestry, national origin or gender. 5. Volunteer Boundaries. Volunteers are not permitted to loan or give money to clients, should not meet with clients outside of the Emergency Shelter without permission from program staff, and are not allowed to drive clients in their vehicles. 6. Commitment. The Emergency Shelter is reliant upon the work of volunteers. This commitment should be taken seriously. If a volunteer misses a shift without removing themselves from the schedule and giving notice,the volunteer may be limited or restricted from volunteering. EXHIBIT A COVID-19 Specific Volunteer Policies To maximize safety and minimize risk of exposure for volunteers and shelter residents Mercy House will be implementing the following policies and procedures around volunteering in our shelter programs. Prevent the spread of COVID-19 • Social distancing must be maintained for all volunteer groups. • Masks will be provided to volunteers and will be required while volunteering. • Volunteers will complete a health screening prior to starting their volunteer shift.This screening will include a temperature check and an assessment for symptoms of COVID-19. • Volunteers during this time will be asked to select a primary shelter to volunteer with. Should a volunteer want to change the site they volunteer with they will be asked to waitl4 days from their last shift to change to a different location. • The size of volunteer groups serving at shelters will be limited based on the size of the shelter. For shelters with capacity under 100, volunteer groups will be limited to at most 5 volunteers. For shelters with capacity of 100 or larger,groups will be limited to at most 10 volunteers What happens if a person shows symptoms of COVID-19? • If volunteers are symptomatic or have a temperature higher than 100.3F they will be asked to stay home, and not return to volunteer for at least 14 days. If a symptomatic volunteer is a part of a group, the group members who have had contact will that volunteer will also be asked to refrain from volunteering for 14 days. • Volunteers will be asked to notify Mercy House if they test positive for COVID-19. • In the case that a site has a positive test for COVID-19 among either clients or staff, volunteer opportunities will be placed on hold for 14 days. What If I'm at high risk due to COVID-19? Volunteers who are 65 or older or are immunocompromised will be asked to find alternative spaces to volunteer with Mercy House for the time being. Please contact Vanessa Rios at 714-836-7188 x172 to explore opportunities. EXHIBIT A EXHIBIT "B" 1 Exhibit B EXHIBIT "B" FY 2022-23 Annual Operating Costs EXHIBIT B FY 2022-23 Annual Operating Costs peration Costs Program t �u alaries Program Manager $ 68,445.00 Site Leaders $ 175,895.20 Housing Navigation Team $ 309,270.00 Overnight Logistics Coordinators $ 161,967.00 Call Center / Intake Specialist $ 46,897.50 Logistics Staff $ 394,529.20 Drivers $ 248,227.20 Total Program Salaries $ 1,405,231.10 Program and Facility Costs „v. Replacement Reserves (furniture, bedding, etc.) $ 10,000.00 Utilities $ 25,000.00 Maintenance / Landscape $ 8,000.00 Security Guards $ 715,400.00 Supplies $ 60,000.00 Pet Care $ 36,000.00 Meals, Snacks and Beverages $ 404,295.00 Shuttle Leases $ 48,000.00 Exhibit B Client Services (Transportation, Barrier Removal, Etc) $ 10,000.00 Gas and Repairs $ 60,000.00 Total Program/Facility Costs $ 1,376,695.00 TOTAL ANNUAL OPERATING COSTS.., Administrative Costs $ 417,288.92 Total Admin Costs $ 417,288.92 TOTAL SHELTER BUDGET , .; oo. .o 4 ., ..,. .=. .t a. . Exhibit B r • AD® DATE(MMIDDlYYYY) �� CERTIFICATE OF LIABILITY INSURANCE 5/3r2023 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER, THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(ies)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT NAME: Melissa Ignelis Burnham WGB Insurance Solutions PHONE FAX CA Insurance License 0F69771 (NC-No.ExO:714-505-7000 we.Nol;714-573-1770 15901 Red Hill Avenue at E-MAIL melissa.ignelis@wgbib.com Tustin CA 92780 INSURER(S)AFFORDINGCOVERAGE NAIC# INSURER A:Philadelphia indemnity Insurance Company 18058 INSURED MERCY-4 INSURER B:Berkshire Hathaway Homestate Insurance Company _ 20044 Mercy House Living Centers, Inc. PO Box 1905 INSURER C: Santa Ma CA 92702 INSURERD: INSURER S: ' INSURER F COVERAGES CERTIFICATE NUMBER:816091050 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT,TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE ADDL SUBR POLICY EFF POLICY EXP LIMITS LTR INSO WVO POLICY NUMBER _tMM!DDIYYYYI IMMIDDIYYYY) A X COMMERCIAL GENERAL LIABILITY PHPK2548587 5/2/2023 5/2/2024 EACH OCCURRENCE $1,000,000 AMAGE TO CLAIMS-MADE X OCCUR PREM SES(EaENTED occurrence) $100,000 MED EXP(Any one person) $5,000 PERSONAL&AOV INJURY $i,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $2,000,000 X POLICY PRO- JECT n IOC PRODUCTS-COMP/OP AGG S 2,000,000 OTHER: A AUTOMOBILE LIABILITY PHPK2548587 5/2/2023 5/2/2024 COMBINEDSINGLELIMIT $1,000,000 tEa accidentl X ANY AUTO BODILY INJURY(Per person) S OWNED SCHEDULED BODILY INJURY(Per accident) $ AUTOS ONLY AUTOS X HIRED X NON-OWNED PROPERTY DAMAGE $ AUTOS ONLY _ AUTOS ONLY (Per accident) S A X UMBRELLALIAB X OCCUR PHUB861838 5/2/2023 5/2/2024 EACH OCCURRENCE $4,000,000 EXCESSLIAO CLAIMS-MADE AGGREGATE $4,000,000 DED X RETENTIONS irt,nnn $ B WORKERS COMPENSATION MEWC441404 2/8/2023 2/8/2024 X AND EMPLOYERS'LIABILITY STATUTE ER - ANYPROPRIETORIPARTNERIEXECUTIVE Y l ' N rA E.L.EACH ACCIDENT $1,000,000 OFFICERIMEMBEREXCLUDED4 (Mandatory In NH) E.L.DISEASE-EA EMPLOYEE $1,000,000 If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $1,000,000 A Professional liability PHPK2548587 6/2/2023 6/2/2024 PerOccurrence/Augg $1000000/$2000000 A D&OIEPLI PHSD1783227 5/2/2023 5/2/2024 Each Policy Period 3,000,000 DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES(ACORD 101,Additional Remarks Schedule,may be attached If more space is required) Abuse/Molestation- Polley Number:PHPK2548567;Carrier.Philadelphia Indemnity;Limits:Each Abusive Conduct$1,000,000 I Aggregate$2,000,000 Umbrella Liability Schedule of Underlying:General Liability Policy:PHPK2648587;Auto Liability Policy:PHPK2548587;Professional Liability Policy: PHPK2548587 Certificate holder Is named as additional insured on the General Liability per attached PI-GLD-HS(10/11)as refit p a ;IUD 43t1'�d EJ3Mto the terms and conditions of the policy. " Waiver of Subrogation applies to the General Liability per attached CG24040509 See Attached... B : '� CERTIFICATE HOLDER CANCELLATION I— AE CITY ATTORNEY SHOULD ANY OF THE ABoMg tW45CIbir sTalL i o BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. City of Huntington Beach 2000 Main St. AUTHORIZE.-EPRESENTATIVE Huntington Beach CA 92646 ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2018/03) The ACORD name and Togo are registered marks of ACORD AGENCY CUSTOMER ID: MERCY-1 LOC#: A�Ro ADDITIONAL REMARKS SCHEDULE Page 1 of 1 AGENCY NAMED INSURED Burnham WGB Insurance Solutions Mercy House Living Centers,Inc, PO Box 1905 POLICY NUMBER Santa Ana CA 92702 CARRIER NAIC CODE EFFECTIVE DATE: ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: 25 FORM TITLE: CERTIFICATE OF LIABILITY INSURANCE Certificate Holder Vesting:The City of Huntington Beach,its agents,officers,employees and volunteers Primary and Non-Contributory applies on the General Liability per attached endorsement ACORD 101 (2008101) 02008 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD PH PK2548587 PI-GL-005(07/12) THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED PRIMARY AND NON-CONTRIBUTORY INSURANCE This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART SCHEDULE Effective Date: 05/02/2023 Name of Person or Organization(Additional Insured): City of Huntington Beach, Its officers, elected or appointed officials, employees, agents and volunteers SECTION II—WHO IS AN INSURED is amended to include as an additional insured the person(s)or organization(s)shown in the endorsement Schedule,but only with respect to liability for"bodily injury," "property damage"or"personal and advertising injury"arising out of or relating to your negligence in the performance of"your work"for such person(s)or organization(s)that occurs on or after the effective date shown in the endorsement Schedule. This insurance is primary to and non-contributory with any other insurance maintained by the person or organization(Additional Insured),except for loss resulting from the sole negligence of that person or organization. This condition applies even if other valid and collectible insurance is available to the Additional Insured for a loss or"occurrence"we cover for this Additional Insured. The Additional Insured's limits of insurance do not increase our limits of insurance, as described in SECTION III—LIMITS OF INSURANCE. All other terms, conditions,and exclusions under the policy are applicable to this endorsement and remain unchanged. Page 6 of 6 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. POLICY NUMBER: PHPK2548587 COMMERCIAL GENERAL LIABILITY CO 24 04 05 09 WAIVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US. This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART SCHEDULE Name Of Person Or Organization: As Required Hy Written Contract Information required to complete this Schedule,If not shown above,will be shown in the Declarations. The following is added to Paragraph 8. Transfer Of Rights Of Recovery Against Others To Us of Section IV--Conditions: We waive any right of recovery we may have against the person or organization shown in the Schedule above because of payments we make for injury or damage arising out of your ongoing operations or "your work" done under a contract with that person or organization and included in the "products- completed operations hazard". This waiver applies only to the person or organization shown in the Schedule above. CG 24 04.05.09 ©Insurance Services Office, Inc.,2008 Page 1 of 1 ❑ WORKERS COMPENSATION AND EMPLOYERS LIABILITY INSURANCE POLICY WC 99 04 02 C (Ed. 9.14) WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT-CALIFORNIA We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule. (This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us.) You must maintain payroll records accurately segregating the remuneration of your employees while engaged in the work described in the Schedule. The additional premium for this endorsement shall be 5% of the applicable manual premium otherwise due on such remuneration subject to a policy maximum charge for all such waivers of 5%of total manual premium. The minimum premium for this endorsement is $350. This agreement shall not operate directly or indirectly to benefit anyone not named in the Schedule. Schedule Person/Organization: City of Huntington Beach, its agents, officers, employees, and volunteers Job Description: Grant Requirement Waiver Premium: 350.00 Payroll Subject Class State to Waiver 8804 CA 1.00 This endorsement changes the policy to which it is attached and is effective on the:date issued unless otherwise stated. (The information below is required only when this endorsement is issued subsequent to preparation of the policy.) Endorsement Effective: 02/08/2023 PollcyNo.:MEWC441404 Endorsement No.: Insured: Premium$ Insurance Company.Berkshire Hathaway Homestate Ins Co Countersigned by WC 99 04 02 C (Ed. 9-14) Policy No. PHPK2548587 PI-GLD-HS(10/11) THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. GENERAL LIABILITY DELUXE ENDORSEMENT: HUMAN SERVICES This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE It is understood and agreed that the following extensions only apply In the event that no other specific coverage for the indicated loss exposure Is provided under this policy. If such specific coverage applies,the terms,conditions and limits of that coverage are the sole and exclusive coverage applicable under this policy,unless otherwise noted on this endorsement. The following is a summary of the Limits of Insurance and additional coverages provided by this endorsement. For complete details on specific coverages,consult the policy contract wording. Coverage Applicable Limit of Insurance Page# Extended Property Damage Included 2 Limited Rental Lease Agreement Contractual Liability $50,000 limit 2 Non-Owned Watercraft Less than 58 feet 2 Damage to Property You Own, Rent,or Occupy $30,000 limit 2 Damage to Premises Rented to You $1,000,000 3 HIPAA Clarification 4 Medical Payments $20,000 5 Medical Payments—Extended Reporting Period 3 years 5 Athletic Activities Amended 5 Supplementary Payments—Bail Bonds $5,000 5 Supplementary Payment—Loss of Earnings $1,000 per day 5 Employee indemnification Defense Coverage $25,000 5 Key and Lock Replacement—Janitorial Services Client Coverage $10,000 limit 6 Additional Insured—Newly Acquired Time Period Amended 6 Additional Insured—Medical Directors and Administrators Included 7 Additional Insured.—Managers and Supervisors(with Fellow Included 7 Employee Coverage) Additional Insured—Broadened Named Insured included 7 Additional Insured—Funding Source Included 7 Additional Insured—Home Care Providers Included 7 Additional Insured—Managers,Landlords,or Lessors of Premises Included 7 Additional Insured—Lessor of Leased Equipment Included 7 Additional Insured—Grantor of Permits Included 8 Additional Insured—Vendor Included 8 Additional Insured—Franchisor Included 9 Additional Insured—When Required by Contract Included 9 Additional Insured—Owners,Lessees,or Contractors Included 9 Additional Insured—State or Political Subdivisions Included 10 Page 1 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. 2011 Philadelphia Indemnity Insurance Company • PI-GLD-HS(10/11) Duties in the Event of Occurrence,Claim or Suit Included 10 Unintentional Failure to Disclose Hazards Included 10 Transfer of Rights of Recovery Against Others To Us Clarification 10 Liberalization Included 11 • Bodily Injury—includes Mental Anguish included 11 Personal and Advertising Injury--includes Abuse of Process, Included 11 Discrimination A. Extended Property Damage SECTION I—COVERAGES,COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY,Subsection 2.Exclusions, Paragraph a. is deleted In its entirety and replaced by the following: • a. Expected or Intended Injury "Bodily injury"or property damage"expected or intended from the standpoint of the insured. This exclusion does not apply to"bodily injury"or"property damage"resulting.from the use of reasonable force to protect persons or property. B. Limited Rental Lease Agreement Contractual Liability SECTION I—COVERAGES, COVERAGE A. BODILY INJURY AND PROPERTY DAMAGE LIABILITY,Subsection 2. Exclusions,, Paragraph b. Contractual Liability is amended to Include the following: (3) Based on the named insured's request at the time of claim,we agree to indemnify the named insured for their liability assumed in a contract or agreement regarding the rental or lease of a premises on behalf of their client, up to$50,000. This coverage extension only applies to rental lease agreements. This coverage is excess over any renter's liability insurance of the client. C. Non-Owned Watercraft SECTION I—COVERAGES, COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY, Subsection 2. Exclusions, Paragraph g. (2) is deleted in its entirety and replaced by the following: (2) A watercraft you do not own that is: (a) Less than 58 feet long; and (b) Not being used to carry persons or property for a charge; This provision applies to any person,who with your consent,either uses or is responsible for the use of a watercraft. This insurance is excess over any other valid and collectible insurance available to the insured whether primary,excess or contingent. D. Damage to Property You Own, Rent or Occupy SECTION I—_COVERAGES,COVERAGE A BODILY INJURY AND PROPERTY DAMAGE Page2of12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company • PI-GLD-HS(10l11) LIABILITY,Subsection 2. Exclusions, Paragraph j. Damage to Property,Item(1) is deleted in its entirety and replaced with the following: (1) Property you own, rent,or occupy, Including any costs or expenses incurred by you, or any other person, organization or entity,for repair, replacement, enhancement, • restoration or maintenance of such property for any reason, including prevention of injury to a person or damage to another's property, unless the damage to property is caused by your client, up to a$30,000 limit. A client is defined as a person under your direct care and supervision. E. Damage to Premises Rented to You 1. If damage by fire to premises rented to you is not otherwise excluded from this Coverage Part, . the word"fire"is changed to"fire, lightning,explosion, smoke, or leakage from automatic fire protective systems"where it appears in: a. The last paragraph of SECTION I—COVERAGES, COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY,Subsection 2. Exclusions; Is deleted in its entirety and replaced by the following: Exclusions c.through n.do not apply to damage by fire, lightning,explosion, smoke, or leakage from automatic fire protective systems to premises while rented to you or temporarily occupied by you with permission of the owner.A separate limit of Insurance applies to this coverage as described in SECTION III—LIMITS OF INSURANCE. b. SECTION III—LIMITS OF INSURANCE, Paragraph 6,Is deleted In its entirety and replaced by the following: Subject to Paragraph 5.above,the Damage To Premises Rented To You Limit Is the most we will pay under Coverage A for damages because of"property damage"to any one premises,while rented to you, or in the case of damage by fire, lightning, explosion, smoke,or leakage from automatic fire protective systems while rented to you or temporarily occupied by you with permission of the owner. c. SECTION V—DEFINITIONS, Paragraph 9.a., Is deleted in its entirety and replaced by the following: A contract for a lease of premises. However,that portion of the contract for a lease of premises that indemnifies any person or organization for damage by fire,lightning, explosion,smoke,or leakage from automatic fire protective systems to premises while rented to you or temporarily occupied by you with permission of the owner is not an "insured contract"; 2. SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS, Subsection 4.Other Insurance, Paragraph b.Excess Insurance,(1) (a) (ii) is deleted In its entirety and replaced by the following: That is insurance for fire, lightning,explosion,smoke, or leakage from automatic fire protective systems for premises rented to you or temporarily occupied by you with permission of the owner; 3. The Damage To Premises Rented To You Limit section of the Declarations is amended to the greater of: Page 3 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with Its permission. ©.2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) a. $1,000,000; or b. The amount shown in the Declarations as the Damage to Premises Rented to You Limit. This is the most we will pay for all damage proximately caused by the same event,whether such damage results from fire, lightning,explosion,smoke,or leaks from automatic fire protective systems or any combination thereof. • F. HIPAA SECTION I—COVERAGES,COVERAGE B PERSONAL AND ADVERTISING INJURY LIABILITY, • is amended as follows: 1. Paragraph 1. Insuring Agreement is amended to include the following: We will pay those sums that the insured becomes legally obligated to pay as damages because of a"violation(s)"of the Health Insurance Portability and Accountability Act(HIPAA). We have the right and the duty to defend the insured against any"suit,""investigation,"or"civil proceeding" seeking these damages. However,we will have no duty to defend the insured against any'suit" seeking damages,"investigation,"or"civil proceeding"to which this insurance does not apply. 2. Paragraph 2. Exclusions is amended to include the following additional exclusions: This insurance does not apply to: a. Intentional,Willful,or Deliberate Violations Any willful, intentional,or deliberate"violation(s)"by any insured. b. Criminal Acts Any"violation"which results in any criminal penalties under the HIPAA. • c. Other Remedies Any remedy other than monetary damages for penalties assessed. d. Compliance Reviews or Audits Any compliance reviews by the Department of Health and Human Services. 3. SECTION V—DEFINITIONS is amended to include the following additional definitions: a. "Civil proceeding"means an action by the Department of Health and Human Services(HHS) arising out of"violations." b. "Investigation"means an examination of an actual or alleged"violation(s)"by HHS. However, "investigation"does not include a Compliance Review. c. "Violation"means the actual or alleged failure to comply with the regulations included in the HIPAA. Page 4 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. 2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) • G. Medical Payments—Limit Increased to$20,000, Extended Reporting Period If COVERAGE C MEDICAL PAYMENTS is not otherwise excluded from this Coverage Part: 1. The Medical Expense Limit is changed subject to ail of the terms of SECTION III-LIMITS OF INSURANCE to the greater of: a. $20,000; or b. The Medical Expense Limit shown In the Declarations of this Coverage Part. 2. SECTION I—COVERAGE, COVERAGE C MEDICAL PAYMENTS, Subsection 1. Insuring Agreement,a. (3)(b)is deleted in its entirety and replaced by the following: (b) The expenses are incurred and reported to us within three years of the date of the accident. H. Athletic Activities SECTION I—COVERAGES, COVERAGE C MEDICAL PAYMENTS, Subsection 2.Exclusions, Paragraph e.Athletic Activities is deleted in its entirety and replaced with the following: e. Athletic Activities To a person injured while taking part in athletics. Supplementary Payments SECTION I—COVERAGES,SUPPLEMENTARY PAYMENTS-COVERAGE A AND B are amended as follows: 1.b.Is deleted in its entirety and replaced by the following: 1. b.. Up to$5000 for cost of bail bonds required because of accidents or traffic law violations arising out of the use of any vehicle to which the Bodily Injury Liability Coverage applies.We do not have to furnish these. 1.d.is deleted in its entirety and replaced by the following: 1. d. All reasonable expenses Incurred by the Insured at our request to assist us in the investigation or defense of the claim or"suit",including actual loss of earnings up to$1,000 a day because of time off from work. J. Employee indemnification Defense Coverage SECTION I—COVERAGES,SUPPLEMENTARY PAYMENTS—COVERAGES A AND B the following is added: We will pay, on your behalf, defense costs incurred by an"employee"in a criminal proceeding occurring in the course of employment. The most we will pay for any"employee"who is alleged to be directly involved in a criminal proceeding is$25,000 regardless of the numbers of"employees,"claims or"suits"brought or persons or organizations making claims or bringing"suits. Page 5 of 12 Includes copyrighted material of Insurance Services Office,Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) K. Key and Lock Replacement—Janitorial Services Client Coverage SECTION I—COVERAGES,SUPPLEMENTARY PAYMENTS—COVERAGES A AND B is amended to include the following: We will pay for the cost to replace keys and locks at the"clients"premises due to theft or other • loss to keys entrusted to you by your"client," up to a$10,000 limit per occurrence and$10,000 policy aggregate. We will not pay for loss or damage resulting from theft or any other dishonest or criminal act that you or any of your partners,members, officers, "employees","managers", directors,trustees, authorized representatives or any to whom you entrust the keys of a"client"for any purpose commit,whether acting alone or In collusion with other persons. The following,when used on this coverage,are defined as follows: a. "Client"means an individual,company or organization with whom you have a written contract or work order for your services for a described premises and have billed for your services. b. "Employee"means: (1) Any natural person: (a) While in your service or for 30 days after termination of service; (b) Who you compensate directly by salary,wages or commissions; and (c) Who you have the right to direct and control while performing services for you; or (2) Any natural person who is furnished temporarily to you: (a) To substitute for a permanent"employee"as defined in Paragraph (1)above,who is on leave; or (b) To meet seasonal or short-term workload conditions; while that person is subject to your direction and control and performing services for you, (3) "Employee"does not mean: (a) Any agent, broker, person leased to you by a labor teasing firm,factor,commission merchant,consignee, Independent contractor or representative of the same general character;or (b) Any"manager,"director or trustee except while performing acts coming within the scope of the usual duties of an"employee." c. "Manager"means a person serving in a directorial capacity for a limited liability company. L. Additional Insureds SECTION II—WHO IS AN INSURED is amended as follows: 1. If coverage for newly acquired or formed organizations is not otherwise excluded from this Page 6 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance.Company PI-GLD-HS(10/11) Coverage Part,Paragraph 3.a. is deleted in its entirely and replaced by the following: a. Coverage under this provision is afforded until the end of the policy period. 2. Each of the following is also an.Insured: a. Medical Directors and Administrators—Your medical directors and administrators, but only while acting within the scope of and during the course of their duties as such. Such • duties do not include the furnishing or failure to furnish professional services of any physician or psychiatrist in the treatment of a patient. • b. Managers and Supervisors—Your managers and supervisors are also insureds, but only with respect to their duties as your managers and supervisors. Managers and supervisors who are your"employees"are also insureds for"bodily injury"to a co- "employee"while in the course of his or her employment by you or performing duties related to the conduct of your business. This provision does not change Item 2.a.(1)(a)as it applies to managers of a limited liability company. c. Broadened Named Insured—Any organization and subsidiary thereof which you control and actively manage on the effective date of this Coverage Part. However,coverage does not apply to any organization or subsidiary not named in the Declarations as Named Insured, if they are also insured under another similar policy, but for its termination or the exhaustion of its limits of insurance. d. Funding Source Any person or organization with respect to their liability arising out of: (1) Their financial control of you;or (2) Premises they own, maintain or control while you lease or occupy these premises. This insurance does not apply to structural alterations,new construction and demolition operations performed by or for that person or organization. e. Home Care Providers—At the first Named Insured's option,any person or organization under your direct supervision and control while providing for you private home respite or foster home care for the developmentally disabled. f. Managers, Landlords,or Lessors of Premises—Any person or organization with respect to their liability arising out of the ownership, maintenance or use of that part of the premises leased or rented to you subject to the following additional exclusions: This insurance does not apply to: (1) Any"occurrence"which takes place after you cease to be a tenant in that premises;or (2) Structural alterations,new construction or demolition operations performed by or on behalf of that person or organization. g. Lessor of Leased Equipment—Automatic Status When Required in Lease Agreement With You—Any person or organization from whom you lease equipment when you and such person or organization have agreed in writing in a contract or agreement that such person or organization is to be added as an additional insured on your policy. Such person or • Page 7 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) organization is an insured only with respect to liability for"bodily injury,""property damage"or • "personal and advertising injury"caused, in whole or in part, by your maintenance,operation or use of equipment leased to you by such person or organization. A person's or organization's status as an additional Insured under this endorsement ends when their contract or agreement with you for such leased equipment ends. With respect to the insurance afforded to these additional insureds,this insurance does not apply to any"occurrence"which takes place after the equipment lease expires. h. Grantors of Permits—Any state or political subdivision granting you a permit in connection with your premises subject to the following additional provision: (1) This insurance applies only with respect to the following hazards for which the state or political subdivision has Issued a permit in connection with the premises you own, rent or control and to which this insurance applies: (a) The existence,maintenance, repair,construction, erection,or removal of advertising • signs,awnings,canopies,cellar entrances,coal holes, driveways, manholes, marquees, hoist away openings, sidewalk vaults, street banners or decorations and similar exposures; (b) The construction, erection, or removal of elevators;or (c) The ownership, maintenance,or use of any elevators covered by this insurance. i. Vendors—Only with respect to"bodily injury"or"property damage"arising out of"your products" which are distributed or sold in the regular course of the vendor's business, subject to the following additional exclusions: (1) The insurance afforded the vendor does not apply to: (a) "Bodily injury"or"property damage"for which the vendor Is obligated to pay damages by reason of the assumption of liability in a contract or agreement.This exclusion does not apply to liability for damages that the vendor would have in the absence of the contract or agreement; (b) Any express warranty unauthorized by you; (c) Any physical or chemical change in the product made intentionally by the vendor; (d) Repackaging,except when unpacked solely for the purpose of inspection, demonstration, testing,or the substitution of parts under Instructions from the manufacturer, and then repackaged in the original container; (e) Any failure to make such inspections,adjustments,tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products; (f). Demonstration,installation, servicing or repair operations, except such operations performed at the vendor's premises in connection with the sale of the product; Page 8 of 12 includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity insurance Company PI-GLD-HS(10/11) (g) Products which,after distribution or sale by you,.have been labeled or relabeled or used as a container;part or ingredient of any other thing or substance by or for the vendor;or • • (h) "Bodily injury"or"property damage"arising out of the sole negligence of the vendor for its own acts or omissions or those of its employees or anyone else acting on its behalf. However,this exclusion does not apply to: (i) The exceptions contained in Sub-paragraphs(d)or(f);or (ii) Such inspections, adjustments,tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products. (2) This insurance does not apply to any insured person or organization, from whom you have acquired such products,or any ingredient, part or container,entering into, accompanying or containing. J. Franchisor—Any person or organization with respect to their liability as the grantor of a franchise to you. k. As Required by Contract--Any person or organization where required by a written contract executed prior to the occurrence of a loss. Such person or organization is an additional insured for"bodily Injury,""property damage"or"personal and advertising injury"but only for liability arising out of the negligence of the named insured.The limits of insurance applicable to these additional Insureds are the lesser of the policy limits or those limits specified in a contract or agreement, These limits are included within and not in addition to the limits of insurance shown in the Declarations Owners, Lessees or Contractors—Any person or organization, but only with respect to liability for"bodily injury,""property damage"or"personal and advertising injury"caused, in whole or in part, by: (1) Your acts or omissions; or (2) The acts or omissions of those acting on your behalf; in the performance of your ongoing operations for the additional insured when required by a contract. With respect to the insurance afforded to these additional insureds,the following additional exclusions apply: This insurance does not apply to"bodily injury"or"property damage"occurring after: (a) All work, including materials, parts or equipment furnished in connection with such work, on the project(other than service,maintenance or repairs)to be performed by or on behalf of the additional insured(s)at the location of the covered operations has been completed; or (b) That portion of"your work"out of which the Injury or damage arises has been put to its intended use by any person or organization other than another contractor or subcontractor engaged in performing operations for a principal as a part of the same project. Page 9 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with Its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) m. State or Political Subdivisions—Any state or political subdivIsion as required, subject to the following provisions: (1) This insurance applies only with respect to operations performed by you or on your behalf .for which the state or political subdivision has issued a permit,and is required by • contract. (2) This insurance does not apply to: (a) "Bodily injury,""property damage"or"personal and advertising injury"arising out of operations performed for the state or municipality; or (b) "Bodily injury"or"property damage"included within the"products-completed operations hazard," M. Duties in the Event of Occurrence, Claim or Suit SECTION IV.—COMMERCIAL GENERAL LIABILITY CONDITIONS, Paragraph 2. Is amended as follows: a.is amended to include: This condition applies only when the"occurrence"or offense is known to: (1) You, if you are an Individual; (2) A partner, if you are a partnership; or (3) An executive officer or insurance manager,if you are a corporation. b.is amended to include: This condition will not be considered breached unless the breach occurs after such claim or"suit" is known to: (1) You, if you are an individual; (2) A partner, if you are a partnership; or (3) An executive officer or insurance manager,if you are a corporation. N. Unintentional Failure To Disclose Hazards SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS, 6. Representations is amended to include the following: It is agreed that, based on our reliance on your representations as to existing hazards, if you should unintentionally fail to disclose all such hazards prior to the beginning of the policy period of this Coverage Part,we shall not deny coverage under this Coverage Part because of such failure. O. Transfer of Rights of Recovery Against Others To Us SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS, 8.Transfer of Rights of Page 10 of 12 includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity insurance Company PI-OLD-HS(10/11) Recovery Against Others To Us is deleted in its entirety and replaced by the following: If the insured has rights to recover all or part of any payment we have made under this Coverage Part, those rights are transferred to us. The insured must do nothing after loss to impair them. At our request,the insured will bring "suit"or transfer those rights to us and help us enforce them. • Therefore, the insured can waive the insurer's rights of recovery prior to the occurrence of a loss, provided the waiver is made in a written contract. P. Liberalization SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS, is amended to include the following: If we revise this endorsement to provide more coverage without additional premium charge,we will automatically provide the additional coverage to all endorsement holders as of the day the • revision is effective in your state. Q. Bodily Injury—Mental Anguish SECTION V—DEFINITIONS, Paragraph 3. Is deleted in its entirety and replaced by the following: "Bodily injury" means: a. Bodily injury, sickness or disease sustained by a person,and includes mental anguish resulting from any of these; and b. Except for mental anguish, Includes death resulting from the foregoing (Item a.above)at any time. R. Personal and Advertising Injury—Abuse of Process, Discrimination If COVERAGE B PERSONAL AND ADVERTISING INJURY LIABILITY COVERAGE is not otherwise excluded from this Coverage Part,the definition of"personal and advertising injury"is amended as follows: 1. SECTION V—DEFINITIONS, Paragraph 14.6.is deleted in its entirety and replaced by the following: b. Malicious prosecution or abuse of process; 2. SECTION V—DEFINITIONS, Paragraph 14. is amended by adding the following: Discrimination based on race,color, religion, sex,age or national origin, except when: a. Done intentionally by or at the direction of,or with the knowledge or consent of: (1) Any insured; or (2) Any executive officer, director,stockholder,partner or member of the insured; b. Directly or indirectly related to the employment,former or prospective employment, termination of employment, or application for employment of any person or persons by an insured; Page 11 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS (10/11) • c. Directly or Indirectly related to the sale, rental, lease or sublease or prospective sales, rental, lease or sub-lease of any room, dwelling or premises by or at the direction of any Insured; or d. Insurance for such discrimination Is prohibited by or held in violation of law, public policy, • legislation,court decision or administrative ruling. The above does not apply to fines or penalties imposed because of discrimination. Page 12 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with Its permission. ©2011 Philadelphia Indemnity Insurance Company AC�Rd C CERTIFICATE OF LIABILITY INSURANCE DATE(MM/DDNYYY) �..� 9/7/2022 ,THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder Is an ADDITIONAL INSURED,the pollcy(les)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement. A statement on this Dertlflcate does not confer rights to the certificate holder In lieu of such endorsement(s). PRODUCER CONTACT NAME: Melissa ignelis Burnham WGB Insurance Solutions P o E A x CA Insurance License 0F69771 \..axe:714-505-7000 T .Nol:714-573-1770 15901 Red Hill Avenue ADDRESS: migneiisrawgbib.com Tustin CA 92780 INSU ER(S)AFFORDING COVERAGE NAIC II INSURER A:Philadelphia Indemnity 18058 INSURED MERCY-1 INSURER e:Berkshire Hathaway Homestete Insurance Company 20044 Mercy House Living Centers,Inc. PO Box 1905 INSURER C: Santa Ana CA 92702 INSURER D: INSURER E: INSURER F: , COVERAGES CERTIFICATE NUMBER:1203930600 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT,TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN,THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSRT TYPE OF INSURANCE MaL 5551F il POUCYNUMBER IMMIDCD('YYYI IMMIOOIYYYYt LIMITS A X COMMERCIAL GENERAL LIABILITY PHPK2409057 5/212022 6/1/2023 EACH OCCURRENCE $1,000,000 DAMAGE 10 RbN I hO CLAIMS.MADE IT(1 OCCUR APPROVED AS TO FORM PREMISES 4Ea occurrence) $100,000 MED EXP(Any one Iaan) $5,000 PERSONAL BADVINJURY $1,000,000 GEM AGGREGATE LIMIT APPLIES PER: BYE AEL E,G GENERAL AGGREGATE $2,000,000 X POLICY n F.,,I8i n LOC CITYA'TORNEY PRODUCTS-COMP/DP AGO $2,000,000 CITY OF HUNTINGTON BEACH $ OTHER: A AUTOMOBILE LIABILITY PHPK2409057 5/2/2022 5/2/2023 F beM9INGLELIMIT 81,000,000 X ANY AUTO BODILY INJURY(Per person) $ — OWNED SCHEDULED BODILY INJURY(Per accident) $ AUTOS ONLY AUTOS X SWL D pROPERY DAMAGE HIRED ONLY " AUTOS ONLY (PK!Fc�nl $ . . . _ $ A X UMSRULLALIAB I X I OCCUR PHUB812980 5/2/2022 5/212023 EACHOccURRENCE $4.000,000 EXCESS LIAB ' I CLAIMS.MADE AGGREGATE $4,000,000 13E0 I X I RETENTIONSi pnn � $ a WORKERS COMPENSATION MEWC338374 2/8/2022 2/8/2023 I STATUTE Of"H• AND EMPLOYERS'LIABILITY ER ANYPROPRIETORIPARTNERIEXECUTIVE —1 E.L.N J A EACH ACCIDENT $1,000,000 OFFICERIMEMBEREXCLUDEOT (Mandatory In NH) E.L.DISEASE-EA EMPLOYEE $1,000,000 U yyesss desalbe under DESt�PT OII OF OPERATIONS below _ _ E.L.DISEASE-POLICY LIMIT $1,000,000 A Professional t lebikty PHPK2409067 5/2/2022 5/212023 Per Ocwrtenoe/App S10(10000152000000 A DSOEPLI PHSD1880830 12/17/2021 6/2/2023 Each Policy Period 3,000,000 DESCRIPTION OF OPERATIONS/LOCATIONS 1 VEHICLES(ACORD 101,Additional Remarks Schedule,may be attached If more apace Is required) Abuse/Molestation- Policy Number:PHPK2409057;Carrier:Philadelphia Indemnity;Limits:Each Abusive Conduct$1,000,000/Aggregate 82,000,000 Umbrella Liability Schedule of Underlying:General Liability Policy:PHPK2409057;Auto Liability Policy:PHPK2409057;Professional Liability Policy: PHPK2409057 ..w1� Certificate holder is named as additional Insured on the General Liability per attached PI-GLD-HS(10/11)as required by written contract sub5gt(big8"terms Waiverf Subrogatis of on applies to the General Liability per attached CG24040509 PPoF�Ovtp P5 See Attached... 6 CERTIFICATE HOLDER CANCELLATION • O. • NEB c b,C‘A SHOULD ANY OF THE ABOVE DESCRIB B SWORE THE EXPIRATION DATE THEREOF, NO CeS1/01L %OD VERED IN ACCORDANCE WITH THE POLICY PROVISIONS. NV City of Huntington Beach G`.�.( OF 2000 Main St AUTHORIZE' :EPRESENTATIVE Huntington Beach CA 92646 el= i ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2018/03) The ACORD name and logo are registered marks of ACORD AGENCY CUSTOMER ID:MERCY-1 LOC ff: C R ® i � ADDITIONAL REMARKS SCHEDULE Page 1 of AGENCY NAMED INSURED Burnham WGB insurance Solutions Mercy House Living Centers,Inc. PO Box 1905 POLICY NUMBER Santa Ana CA 92702 CARRIER NAIC CODE EFFECTIVE DATE: ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: 25 FORM TITLE: CERTIFICATE OF LIABILITY INSURANCE Certificate Holder Vesting:The City of Huntington Beach,its agents,officers,employees and volunteers Primary and Non-Contributory applies on the General Liability per attached endorsement ACORD 101(2008/01) 2008 ACORD CORPORATION. All rights reserved. The AGGRO name and logo are registered marks of ACORD PI-GL-005(07/12) • THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED PRIMARY AND NON-CONTRIBUTORY INSURANCE This endorsement modifies Insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART SCHEDULE Effective Date: 05/26/2022 Name of Person or Organization(Additional Insured): City of Huntington Beach, Its officers, elected or appointed officials, employees, agents and volunteers SECTION II—WHO IS AN INSURED is amended to include as an additional insured the person(s)or organization(s)shown in the endorsement Schedule,but only with respect to liability for"bodily injury," "property damage"or"personal and advertising injury"arising out of or relating to your negligence in the performance of"your work"for such person(s)or organization(s)that occurs on or after the effective date shown In the endorsement Schedule. This insurance is primary to and non-contributory with any other insurance maintained by the person or organization(Additional Insured),except for loss resulting from the sole negligence of that person or organization. This condition applies even if other valid and collectible insurance is available to the Additional insured for a loss or"occurrence"we cover for this Additional Insured. The Additional Insured's limits of insurance do not increase our limits of insurance,as described in SECTION III—LIMITS OF INSURANCE. All other terms,conditions,and exclusions under the policy are applicable to this endorsement and remain unchanged. Page 6 of 6 includes copyrighted material of Insurance Services Office, Inc., with its permission, • POLICY NUMBER: PHPK2409057 COMMERCIAL GENERAL LIABILITY CG 24 04 05 09 WAIVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART SCHEDULE Name Of Person Or Organization: As Required By Written Contract Information required to complete this Schedule,if not shown above,will be shown In the Declarations. The following is added to Paragraph 8. Transfer Of Rights Of Recovery Against Others To Us of Section IV—Conditions: We waive any right of recovery we may have against the person or organization shown in the Schedule above because of payments we make for injury or damage arising out of your ongoing operations or u n your work done under a contract with that person or organization and included in the "products- completed operations hazard". This waiver applies only to the person or organization shown in the Schedule above. CG 24 04 05 09 ©Insurance Services Office, Inc., 2008 Page 1 of 1 ❑ PI-GLD-HS(10/11) THIS ENDORSEMENT CHANGES THE.POLICY. PLEASE READ IT CAREFULLY. GENERAL LIABILITY DELUXE ENDORSEMENT: HUMAN SERVICES This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE It is understood and agreed that the following extensions only apply In the event that no other specific coverage for the Indicated loss exposure is provided under this policy. If such specific coverage applies,the terms,conditions and limits of that coverage are the sole and exclusive coverage applicable under this policy,unless otherwise noted on this endorsement. The following Is a summary of the Limits of Insurance and additional coverages provided by this endorsement. For complete details on specific coverages,consult the policy contract wording. Coverage Applicable Limit of Insurance Page# Extended Property Damage Included 2 Limited Rental Lease Agreement Contractual Liability $50,000 limit 2 Non-Owned Watercraft Less than 58 feet 2 Damage to Property You Own,Rent,or Occupy $30,000 limit 2 Damage to Premises Rented to You — $1,000,000 3 HIPAA Clarification 4 Medical Payments $20,000 5 Medical Payments—Extended Reporting Period 3 years 5 Athletic Activities Amended 5 Supplementary Payments—Bail Bonds $5,000 5 Supplementary Payment Loss of Earnings $1,000 per day 5 Employee Indemnification Defense Coverage $25,000 5 Key and Lock Replacement—Janitorial Services Client Coverage $10,000 limit 6 Additional Insured—Newly Acquired Time Period Amended 6 Additional Insured—Medical Directors and Administrators included 7 Additional insured—Managers and Supervisors(with Fellow Included 7 Employee Coverage) Additional insured—Broadened Named Insured Included 7 Additional Insured—Funding Source Included 7 Additional Insured—Home Care Providers Included 7 Additional insured—Managers,Landlords,or Lessors of Premises Included 7 Additional Insured—Lessor of Leased Equipment Included 7 Additional insured—Grantor of Permits included 8 Additional Insured—Vendor Included 8 Additional Insured—Franchisor Included 9 Additional Insured—When Required by Contract Included 9 Additional Insured—Owners,Lessees,or Contractors Included 9 Additional Insured—State or Political Subdivisions Included 10 Page 1 of 12 Includes copyrighted material of insurance Services Office, Inc.,with Its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) Duties In the Event of Occurrence,Claim or Suit Included 10 Unintentional Failure to Disclose Hazards Included 10 Transfer of Rights of Recovery Against Others To Us Clarification 10 Liberalization Included 11 Bodily Injury—includes Mental Anguish Included 11 Personal and Advertising injury—Includes Abuse of Process, Included 11 Discrimination A. Extended Property Damage SECTION I—COVERAGES, COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY,Subsection 2. Exclusions,Paragraph a.is deleted In its entirety and replaced by the following: a. Expected or intended injury "Bodily injury"or property damage"expected or intended from the standpoint of the insured. This exclusion does not apply to"bodily injury"or"property damage"resulting from the use of reasonable force to protect persons or property. B. Limited Rental Lease Agreement Contractual Liability SECTION I—COVERAGES,COVERAGE A.BODILY INJURY AND PROPERTY DAMAGE LIABILITY,Subsection 2. Exclusions, Paragraph b.Contractual Liability Is amended to include the following: (3) Based on the named insured's request at the time of claim,we agree to indemnify the named Insured for their liability assumed in a contract or agreement regarding the rental or lease of a premises on behalf of their client,up to$50,000. This coverage extension only applies to rental lease agreements. This coverage is excess over any renter's liability insurance of the client. C. Non-Owned Watercraft SECTION I—COVERAGES,COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY,Subsection 2. Exclusions,Paragraph g.(2)is deleted in its entirety and replaced by the following: (2) A watercraft you do not own that is: (a) Less than 58 feet long;and (b) Not being used to carry persons or property for a charge; This provision applies to any person,who with your consent,either uses or is responsible for the use of a watercraft. This insurance is excess over any other valid and collectible insurance available to the insured whether primary,excess or contingent. D. Damage to Property You Own,Rent or Occupy SECTION I—COVERAGES,COVERAGE A BODILY INJURY AND PROPERTY DAMAGE Page 2 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia indemnity Insurance Company PI-GLD-HS(10/11) LIABILITY,Subsection 2. Exclusions, Paragraph j. Damage to Property,Item(1)is deleted in its entirety and replaced with the following: (1) Property you own,rent,or occupy,Including any costs or expenses Incurred by you,or any other person,organization or entity, for repair,replacement,enhancement, restoration or maintenance of such property for any reason,including prevention of injury to a person or damage to another's property, unless the damage to property is caused by your client,up to a$30,000 limit. A client is defined as a person under your direct care and supervision. E. Damage to Premises Rented to You 1. If damage by fire to premises rented to you is not otherwise excluded from this Coverage Part, the word"fire"is changed to"fire, lightning,explosion, smoke,or leakage from automatic fire protective systems"where it appears in: a. The last paragraph of SECTION I—COVERAGES,COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY,Subsection 2. Exclusions; is deleted in its entirety and replaced by the following: Exclusions c.through n.do not apply to damage by fire,lightning,explosion,smoke,or leakage from automatic fire protective systems to premises while rented to you or temporarily occupied by you with permission of the owner.A separate limit of insurance applies to this coverage as described in SECTION lit—LIMITS OF INSURANCE. b. SECTION III—LIMITS OF INSURANCE,Paragraph 6. Is deleted in its entirety and replaced by the following: Subject to Paragraph 5.above, the Damage To Premises Rented To You Limit is the most we will pay under Coverage A for damages because of"property damage"to any one premises,while rented to you,or in the case of damage by fire,lightning,explosion, smoke,or leakage from automatic fire protective systems while rented to you or temporarily occupied by you with permission of the owner. c. SECTION V—DEFINITIONS,Paragraph 9.a.,is deleted in Its entirety and replaced by the following: A contract for a lease of premises. However,that portion of the contract for a lease of premises that indemnifies any person or organization for damage by fire, lightning, explosion,smoke,or leakage from automatic fire protective systems to premises while rented to you or temporarily occupied by you with permission of the owner is not an "insured contract"; 2. SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS,Subsection 4.Other Insurance, Paragraph b. Excess Insurance,(1)(a)(ii)is deleted in Its entirety and replaced by the following: That is insurance for fire, lightning,explosion,smoke,or leakage from automatic fire protective systems for premises rented to you or temporarily occupied by you with permission of the owner; 3. The Damage To Premises Rented To You Limit section of the Declarations is amended to the greater of: Page 3 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with Its permission. 0 2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) a. $1,000,000;or b. The amount shown In the Declarations as the Damage to Premises Rented to You Limit. This is the most we will pay for all damage proximately caused by the same event,whether such damage results from fire,lightning,explosion,smoke,or leaks from automatic fire protective systems or any combination thereof. F. HIPAA SECTION I—COVERAGES,COVERAGE B PERSONAL AND ADVERTISING INJURY LIABILITY, is amended as follows: 1. Paragraph 1.Insuring Agreement is amended to include the following: We will pay those sums that the insured becomes legally obligated to pay as damages because of a"violation(s)"of the Health Insurance Portability and Accountability Act(HIPAA). We have the right and the duty to defend the insured against any"suit,""investigation,"or"civil proceeding" seeking these damages. However,we will have no duty to defend the insured against any"suit" seeking damages,"investigation,"or"civil proceeding"to which this insurance does not apply. 2, Paragraph 2.Exclusions Is amended to include the following additional exclusions: This insurance does not apply to: a. Intentional,Willful,or Deliberate Violations Any willful, intentional,or deliberate"violation(s)"by any insured. b. Criminal Acts Any"violation"which results in any criminal penalties under the HIPAA. c. Other Remedies Any remedy other than monetary damages for penalties assessed. d. Compliance Reviews or Audits • Any compliance reviews by the Department of Health and Human Services. 3. SECTION V—DEFINITIONS is amended to include the following additional definitions: a. "Civil proceeding"means an action by the Department of Health and Human Services(HHS) arising out of"violations." b. "Investigation"means an examination of an actual or alleged"violation(s)"by HHS. However, "investigation"does not include a Compliance Review. c. "Violation"means the actual or alleged failure to comply with the regulations included in the HIPAA. Page 4 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia indemnity Insurance Company PI-GLD-HS(10/11) G. Medical Payments—Limit Increased to$20,000, Extended Reporting Period If COVERAGE C MEDICAL PAYMENTS is not otherwise excluded from this Coverage Part: 1. The Medical Expense Limit is changed subject to all of the terms of SECTION III-LIMITS OF INSURANCE to the greater of: a. $20,000;or b. The Medical Expense Limit shown in the Declarations of this Coverage Part. 2. SECTION I—COVERAGE, COVERAGE C MEDICAL PAYMENTS,Subsection 1. Insuring Agreement,a. (3)(b) is deleted in its entirety and replaced by the following: (b) The expenses are incurred and reported to us within three years of the date of the accident. H. Athletic Activities SECTION I—COVERAGES,COVERAGE C MEDICAL PAYMENTS,Subsection 2.Exclusions, Paragraph e.Athletic Activities is deleted in its entirety and replaced with the following: e. Athletic Activities To a person injured while taking part in athletics. I. Supplementary Payments SECTION I—COVERAGES,SUPPLEMENTARY PAYMENTS -COVERAGE A AND B are amended as follows: 1.b.Is deleted In its entirety and replaced by the following: 1. b. Up to$5000 for cost of bail bonds required because of accidents or traffic law violations arising out of the use of any vehicle to which the Bodily injury Liability Coverage applies.We do not have to furnish these. 1.d.Is deleted In its entirety and replaced by the following: 1. d. All reasonable expenses incurred by the insured at our request to assist us in the investigation or defense of the claim or"suit",including actual loss of earnings up to$1,000 a day because of time off from work. J. Employee Indemnification Defense Coverage SECTION I—COVERAGES,SUPPLEMENTARY PAYMENTS—COVERAGES A AND B the following is added: We will pay,on your behalf,defense costs Incurred by an"employee"in a criminal proceeding occurring in the course of employment. The most we will pay for any"employee'who is alleged to be directly involved in a criminal proceeding is$25,000 regardless of the numbers of"employees,"claims or"suits"brought or persons or organizations making claims or bringing"suits. Page 5 of 12 includes copyrighted material of Insurance Services Office, Inc.,with its permission. 0 2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) K. Key and Lock Replacement—Janitorial Services Client Coverage SECTION I—COVERAGES,SUPPLEMENTARY PAYMENTS—COVERAGES A AND B is amended to include the following: We will pay for the cost to replace keys and locks at the"clients"premises due to theft or other loss to keys entrusted to you by your"client,"up to a$10,000 limit per occurrence and$10,000 policy aggregate. We will not pay for loss or damage resulting from theft or any other dishonest or criminal act that you or any of your partners,members,officers,"employees","managers",directors,trustees, authorized representatives or any one to whom you entrust the keys of a"client'for any purpose commit,whether acting alone or in collusion with other persons. The following,when used on this coverage,are defined as follows: a. "Client"means an individual,company or organization with whom you have a written contract or work order for your services for a described premises and have billed for your services. b. "Employee"means: (1) Any natural person: (a) While in your service or for 30 days after termination of service; (b) Who you compensate directly by salary,wages or commissions;and (c) Who you have the right to direct and control while performing services for you;or (2) Any natural person who Is furnished temporarily to you: (a) To substitute for a permanent"employee"as defined in Paragraph(1)above,who is on leave;or (b) To meet seasonal or short-term workload conditions; while that person is subject to your direction and control and performing services for you. (3) "Employee"does not mean: (a) Any agent,broker, person leased to you by a labor leasing firm,factor,commission merchant,consignee,independent contractor or representative of the same general character;or (b) Any"manager,"director or trustee except while performing acts coming within the scope of the usual duties of an"employee." c. "Manager"means a person serving in a directorial capacity for a limited liability company. L. Additional insureds SECTION II—WHO IS AN INSURED is amended as follows: 1. If coverage for newly acquired or formed organizations is not otherwise excluded from this Page 6 of 12 Includes copyrighted material of Insurance Services Office,Inc.,with its permission. 02011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) Coverage Part, Paragraph 3.a.is deleted in its entirely and replaced by the following: a. Coverage under this provision is afforded until the end of the policy period. 2. Each of the following is also an insured: a. Medical Directors and Administrators—Your medical directors and administrators,but only while acting within the scope of and during the course of their duties as such. Such duties do not include the furnishing or failure to furnish professional services of any physician or psychiatrist in the treatment of a patient. b. Managers and Supervisors—Your managers and supervisors are also insureds,but only with respect to their duties as your managers and supervisors. Managers and supervisors who are your"employees"are also insureds for"bodily injury"to a co- "employee"while in the course of his or her employment by you or performing duties related to the conduct of your business. This provision does not change Item 2.a.(1)(a)as it applies to managers of a limited liability company. c. Broadened Named Insured—Any organization and subsidiary thereof which you control and actively manage on the effective date of this Coverage Part. However,coverage does not apply to any organization or subsidiary not named In the Declarations as Named insured,if they are also insured under another similar policy, but for Its termination or the exhaustion of its limits of insurance. d. Funding Source—Any person or organization with respect to their liability arising out of: (1) Their financial control of you;or (2) Premises they own,maintain or control while you lease or occupy these premises. This insurance does not apply to structural alterations, new construction and demolition operations performed by or for that person or organization. e. Home Care Providers—At the first Named Insured's option,any person or organization under your direct supervision and control while providing for you private home respite or foster home care for the developmentally disabled. f. Managers,Landlords,or Lessors of Premises—Any person or organization with respect to their liability arising out of the ownership, maintenance or use of that part of the premises leased or rented to you subject to the following additional exclusions: This Insurance does not apply to: (1) Any"occurrence"which takes place after you cease to be a tenant in that premises;or (2) Structural alterations,new construction or demolition operations performed by or on behalf of that person or organization. g. Lessor of Leased Equipment—Automatic Status When Required in Lease Agreement With You—Any person or organization from whom you lease equipment when you and such person or organization have agreed in writing in a contract or agreement that such person or organization is to be added as an additional Insured on your policy. Such person or Page 7 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity insurance Company PI-GLD-HS(10/11) organization is an insured only with respect to liability for"bodily injury,""property damage"or "personal and advertising injury"caused, in whole or in part,by your maintenance,operation or use of equipment leased to you by such person or organization. A person's or organization's status as an additional insured under this endorsement ends when their contract or agreement with you for such leased equipment ends. With respect to the insurance afforded to these additional insureds,this insurance does not apply to any"occurrence"which takes place after the equipment lease expires. h. Grantors of Permits—Any state or political subdivision granting you a permit in connection with your premises subject to the following additional provision: (1) This insurance applies only with respect to the following hazards for which the state or political subdivision has Issued a permit in connection with the premises you own,rent or control and to which this Insurance applies: (a) The existence,maintenance,repair,construction,erection,or removal of advertising signs,awnings,canopies,cellar entrances,coal holes,driveways,manholes, marquees,hoist away openings,sidewalk vaults,street banners or decorations and similar exposures; (b) The construction, erection,or removal of elevators;or (c) The ownership,maintenance,or use of any elevators covered by this insurance. i. Vendors—Only with respect to"bodily injury"or"property damage"arising out of"your products" which are distributed or sold In the regular course of the vendor's business,subject to the following additional exclusions: (1) The insurance afforded the vendor does not apply to: (a) "Bodily injury"or"property damage"for which the vendor is obligated to pay damages by reason of the assumption of liability in a contract or agreement.This exclusion does not apply to liability for damages that the vendor would have in the absence of the contract or agreement; (b) Any express warranty unauthorized by you; (c) Any physical or chemical change in the product made intentionally by the vendor; (d) Repackaging,except when unpacked solely for the purpose of inspection, demonstration,testing, or the substitution of parts under Instructions from the manufacturer,and then repackaged in the original container; (e) Any failure to make such inspections,adjustments,tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products; (f) Demonstration,installation,servicing or repair operations,except such operations performed at the vendor's premises in connection with the sale of the product; Page 8 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with Its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) (g) Products which,after distribution or sale by you, have been labeled or relabeled or used as a container,part or ingredient of any other thing or substance by or for the vendor;or (h) "Bodily Injury"or"property damage"arising out of the sole negligence of the vendor for its own acts or omissions or those of its employees or anyone else acting on its behalf. However,this exclusion does not apply to: (I) The exceptions contained in Sub-paragraphs(d)or(f);or (Ii) Such inspections,adjustments,tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business,in connection with the distribution or sale of the products. (2) This insurance does not apply to any insured person or organization,from whom you have acquired such products,or any Ingredient, part or container,entering into, accompanying or containing. j. Franchisor—Any person or organization with respect to their liability as the grantor of a franchise to you. k. As Required by Contract—Any person or organization where required by a written contract executed prior to the occurrence of a loss. Such person or organization is an additional insured for"bodily injury,""property damage"or"personal and advertising injury"but only for liability arising out of the negligence of the named insured.The limits of insurance applicable to these additional insureds are the lesser of the policy limits or those limits specified in a contract or agreement. These limits are included within and not in addition to the limits of insurance shown In the Declarations I. Owners, Lessees or Contractors—Any person or organization,but only with respect to liability for"bodily injury,""property damage"or"personal and advertising injury"caused, in whole or in part,by: (1) Your acts or omissions;or (2) The acts or omissions of those acting on your behalf; in the performance of your ongoing operations for the additional insured when required by a contract. With respect to the insurance afforded to these additional insureds,the following additional exclusions apply: This insurance does not apply to"bodily injury"or"property damage"occurring after: (a) All work,including materials,parts or equipment furnished in connection with such work,on the project(other than service,maintenance or repairs)to be performed by or on behalf of the additional insureds)at the location of the covered operations has been completed;or (b) That portion of"your work"out of which the injury or damage arises has been put to its intended use by any person or organization other than another contractor or subcontractor engaged in performing operations for a principal as a part of the same project. Page 9 of 12 includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity insurance Company PI-GLD-HS(10/11) m. State or Political Subdivisions Any state or political subdivision as required,subject to the following provisions: (1) This insurance applies only with respect to operations performed by you or on your behalf for which the state or political subdivision has issued a permit,and is required by contract. (2) This insurance does not apply to: (a) "Bodily injury,""property damage"or"personal and advertising injury"arising out of operations performed for the state or municipality;or (b) "Bodily injury"or"property damage"included within the"products-completed operations hazard." M. Duties in the Event of Occurrence,Claim or Suit SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS, Paragraph 2.is amended as follows: a.is amended to include: This condition applies only when the"occurrence"or offense is known to: (1) You, if you are an individual; (2) A partner, if you are a partnership;or (3) An executive officer or insurance manager,If you are a corporation. b.is amended to include: This condition will not be considered breached unless the breach occurs after such claim or"suit" is known to: (1) You, if you are an individual; (2) A partner,if you are a partnership; or (3) An executive officer or insurance manager, if you are a corporation. N. Unintentional Failure To Disclose Hazards SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS,6.Representations is amended to include the following: it is agreed that,based on our reliance on your representations as to existing hazards,if you should unintentionally fail to disclose all such hazards prior to the beginning of the policy period of this Coverage Part,we shall not deny coverage under this Coverage Part because of such failure. O. Transfer of Rights of Recovery Against Others To Us SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS,8.Transfer of Rights of Page 10 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) Recovery Against Others To Us Is deleted in its entirety and replaced by the following: If the insured has rights to recover all or part of any payment we have made under this Coverage Part,those rights are transferred to us.The insured must do nothing after loss to impair them.At our request,the Insured will bring"suit"or transfer those rights to us and help us enforce them. Therefore,the insured can waive the insurer's rights of recovery prior to the occurrence of a loss,provided the waiver Is made In a written contract. P. Liberalization SECTION IV—COMMERCIAL GENERAL LIABILITY CONDITIONS, is amended to include the following: If we revise this endorsement to provide more coverage without additional premium charge,we will automatically provide the additional coverage to all endorsement holders as of the day the revision is effective In your state. Q. Bodily Injury—Mental Anguish SECTION V—DEFINITIONS,Paragraph 3.Is deleted in its entirety and replaced by the following: "Bodily injury"means: a. Bodily injury, sickness or disease sustained by a person,and includes mental anguish resulting from any of these;and b, Except for mental anguish,includes death resulting from the foregoing(Item a.above)at any time. R. Personal and Advertising Injury—Abuse of Process,Discrimination If COVERAGE B PERSONAL AND ADVERTISING INJURY LIABILITY COVERAGE is not otherwise excluded from this Coverage Part, the definition of"personal and advertising injury"is amended as follows: 1. SECTION V—DEFINITIONS,Paragraph 14.b.is deleted in its entirety and replaced by the following: b. Malicious prosecution or abuse of process; 2. SECTION V—DEFINITIONS, Paragraph 14.is amended by adding the following: Discrimination based on race,color, religion,sex,age or national origin,except when: a. Done intentionally by or at the direction of,or with the knowledge or consent of: (1) Any insured;or (2) Any executive officer,director,stockholder, partner or member of the insured; b. Directly or indirectly related to the employment,former or prospective employment, termination of employment,or application for employment of any person or persons by an insured; Page 11 of 12 Includes copyrighted material of Insurance Services Office,Inc.,with its permission. ©2011 Philadelphia Indemnity Insurance Company PI-GLD-HS(10/11) c. Directly or indirectly related to the sale, rental,lease or sublease or prospective sales,rental, lease or sub-lease of any room,dwelling or premises by or at the direction of any Insured;or d. Insurance for such discrimination is prohibited by or held in violation of law,public policy, legislation,court decision or administrative ruling. The above does not apply to fines or penalties imposed because of discrimination. Page 12 of 12 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. ©2011 Philadelphia Indemnity insurance Company