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HomeMy WebLinkAboutStudy Session - OneHB Customer Service Excellence Training f (2) �NTiNGTp'' 2000 Main Street, oF •ranPaa„ �?��, Huntingto2nBBeeach,CA g • City of Huntington Beach -ouNTV C • Atbi File #: 23-328 MEETING DATE: 5/2/2023 Subject: OneHB Customer Service Excellence Training for the City Council and City Leadership Team City of Huntington Beach Page 1 of 1 Printed on 4/27/2023 powered*LegistarM •. , r 1":'••••;!,, -:'-'2::,..,:,;::,,,:,„,,!.',,';;; !.41c14tU'' . • , r.,?tfili,/ V).*" M 1. C) —1 1 -,-.: • Ili IP Cu) 1 CD 'C"W ,„ 21) Cu) il< '.....„ ,• 0 vs/ IN3 L,,,••„, . , :.. : •.. 4k:)) a ._a__ ., )--a.:-:::,--J, r,::: '•:••.: ' :i•— ',,, •,•;.-. :._ •., ..,',.•:,--,:'::,,... .1,1, . : ,4::„...,„,,,,,,',:,...., :a• ,:::'.„. .:— •.'i .,.... ,:::-..,:1,',. '',,,,,,,:l :14:: , .:4-,-,) • ,-,,,S -•'::::'-. '":•••,,;,...;;!.. , •:•,',..- ',:-:':' :-.:,--„,i.:-.'':_•,:a:ii:::,,i;:," ,,,,a,-.•,'.', a:::- -a...','.... ,••:-•. .,,:ra:-:), •-,,-::::,,,,,,.•'::a1,7'„:-.::... 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Beach that permeates every aspect of City operations and every touchpoint the City rxq�a ��r 'G ". has with its residents businesses and community members �� _ a d b �h t tb ,�� r-� a C. ea °a 5 F % `fig _ P,w 6 a y ✓ .: Comprehensive i;� s Customer �` _ Customer = � ` ° Assessment Customer '° a ,`� . Service Stud ;��� _ :. , �� ��� • Y' , .r Service .� ,� Develop-and ,(community : �. Seminar for° Implement a .Service� Session for meetings; :Trai•ning for , City,Council. , ,7 � � 12-month,. • ;the HB stakeholder, $$ •All,City - and , B ction• plan for Mystery ° U a - interviews; Ern to ees... Leadershi sines S 'shops, online ,-, p.: y . : Community l • p continuous.. a a survey; etc.). 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