HomeMy WebLinkAboutDepartment Services and Budget Overview - Information Servic 5NTINGro 2000 Main Street,
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File #: 25-171 MEETING DATE: 5/20/2025
Subject:
Department Services and Budget Overview
City of Huntington Beach Page 1 of 1 Printed on 5/15/2025
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• Information
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/, li , John Dankha
••, �. 4. .• T Chief Information Officer
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IS Budget 2024/2025
- Information Services
2.8%
of General Funds
IS Budget: $8,450,864 General Funds
IS Expenditures 2024/2025
Operating Expenses
$3,903,905 --- 46% Non operating Expenses
$423,338 --- 5%
IS pays City-Wide bills for 4t L technology
hardware & software
Personnel Services
Substantial Expenses: � � $4,123,621 --- 49%
Microsoft Enterprise Licensing-including Email
Internet/Telecom for all City mobile devices
including PD/FD terminals \\\N
p ELM software
ERP/Accounting
Cyber Security Licensing
IS Organizational Chart
Chief Information Officer
IT Project Coordinator
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Management Aide
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Infrastructure Systems Business Applications Technology Engagement
&Support
IT Manager IT Manager IT Supervisor
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Network Systems Admin Principal IT Analyst (2) IT Analyst
Principal IT Analyst Senior IT Analyst (3) Lead IT Technician
Senior IT Analyst Senior GIS Analyst Senior IT Technician (2)
IT Analyst (2) IT Analyst (2) IT Technician (2)
Lead IT Technician
IS Divisions & Services
Infrastructure', Al Business systems Tech Engagement & Support
• Data Centers • Enterprise Applications: • First-line of support
• Servers ➢ ELM application-Accela • Desktop support
• LAN/WAN Networking ➢ ERP • Help Desk
• Perimeter defense ➢ 911 CAD • Cell Phones
• WiFi ➢ Art & Community Center • Tablets
• Wireless communication • Databases • PCs and Printers
• Fiber Optics • GIS • After hours 24X7 support
• Backup/Restore • Library Services • EOC support
• Cameras • Internal/External Web Services • PD/FD mobile Terminals
• Badge Access • MyHB - HBSMS
• LPR
Shared Responsibilities
• Cyber Security
• Special Events (Airshow, Concerts, Independence Day celebration)
• PD & FD support
Operations & Performance Data
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500+ Servers 5000+ 3+ PB 200+ 200+ 300 400+
200+Applications End User Enterprise Network Routers & Wi-Fi Access Door Access points CCTV Cameras
devices Storage Switches Points
➢ 4.7 million emails processed
➢ 2.2 million spam/phishing/malware rejected
• 2.5 million page views
➢ 800,000 web users
In the last 12 months > 8000 help desk tickets
• 5000+ simulated phishing emails
• 250 public safety mobile devices
➢ 120+ MDC
➢ 135+ iPads
Potential Efficiencies
Multi-pronged approach
Direct Savings
➢ Renegotiated contracts (Telecom savings between 12%-63% $146k reduction)
• Consolidating of hardware/software (multiple $10k reductions)
• Constant review of hardware/software allocations
Process Efficiencies
➢ Fix the source of common problems
Streamline procurement/deployment of new hardware
• Onboarding/Offboarding
Enabling others to be more efficient
• Reduce the number of open tickets-faster turnaround time
• Streamline fixing PD KDTs repairs — reduce turnaround time from days to hours
• Targeted minimal investments, maximum returns (PD substations)
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